Amazing deterioration, such a shame!
It is with much sadness that I report that this once-charming Edmonds icon of days past has under its new ownership become an absolute horror show.
First, I need to say that I have eaten there from time to time for, literally, decades. I had been in several times since the new owners took over and kept giving them the benefit of the doubt, hoping things would improve, but they did not. In fact, they got worse. Much worse.
Obvious cost-cutting food quality shortcuts, combines with price hikes, huge drop in server professionalism standards . . . the list is long.
Today marked the end of my hope for improvement, and an end to my long time patronage of this establishment, sadly.
In short, the new owners, an immigrant couple from Asia, are just NOT nice people nor do they understand (or, more likely, do and simply reject) customary American customer service practices and expectations.
A late morning breakfast with a relatively minor, somewhat routine service issue escalated into a complete disaster. Here is what happened . . .
This morning when we entered we stood to be seated. The restaurant was slightly busy, but far less than one would expect during a Christmas season Saturday morning with so many people out and about in downtown Edmonds. There was no one else in line waiting and the hostess saw us but ignored us. No greeting, nothing. She looked away and started talking to another idle staffer and finally we had to interrupt their personal convo to ask to be seated, which she did--grudgingly.
Waters were quite late in coming and we waited and waited and waited for our orders to be taken. They were, finally, and the wait for our food was excessive. We had to remind the server--who was not the most hygienic person and whose work performance would be much improved with regular showering WITH soap. Food finally came, I had ordered a drink that did not come, naturally. I reminded the server, still didn't come. My friend visited the (not clean) ladies' room and yet AGAIN reminded the server. She finally brought said drink -- just a fountain soda, nothing special or from the bar -- and when she did complained rudely and in an abrupt manner about how she was being forced to also wait on their lounge.
Claire's used to serve a memorable, tasty homemade jelly with their toast and that went away with the new owners. Instead, with my toast today I found two low quality, randomly selected portion control containers, one blueberry and one orange marmalade--neither of which I like. The new owners are also too cheap to leave an assortment on the table, so now I had to contend with asking for different flavors of jelly for my now cold toast. Between that and the nasty server I asked to speak to the owner. I simply wanted to ask for a different server and to provide feedback on my disappointment about their elimination of the better jelly and share with her our experience in being seated.
The owner, the wife of a couple, came over and was clearly on high defense mode the second the server informed her, with accompanying eye roll, that I wanted a word. Instead of calmly listening to my issues, she immediately started interrupting in a shrill, fast-paced, heavily accented, angry stream of words. She interrupted me repeatedly and she kept telling me I was wrong, announcing to me: "You CAN'T say that! We up 20% since we buy this!"
I was shocked, pretty much any competent restaurant manager would have simply replaced the rude/smelly server and listened to the feedback about the service and menu changes--ESPECIALLY from a customer with such a lengthy patronage there. Not her.
Though we had barely touched it, our meal was ruined. This hysterical, jabbering new owner had sealed it. I told her we were done with her and with Claire's and we proceeded to gather our coats and four-year-old.
Yes, it was THAT bad!
Her husband, to his credit, who seemed much more reasonable, tried to de-escalate things and calm her down, but his wife was too far gone, she was off on a tear.
As we gathered our things she began to depart and she continued jabbering: "You pay! You still pay! You hafta PAY!!"
Fine, I just want the hell out of here, I said and walked to the register where I placed my credit card on the counter.
She instantly scooped up the card and instead of simply swiping it and ending the drama so I could leave, she held it, waved it at me and proceeded to shrilly jabber at me a litany of things that, in her view, I could not say about Claire's.
I repeated to ask her to run my card and to let me get the hell OUT of her pathetic cesspool of a restaurant. She continued to shrilly jabber, getting louder as she worked herself up more and more. At that point she threatened me wit the POLICE, even though she was holding MY CREDIT CARD, waving it at me. I FINALLY got it back and made my exit from this once enjoyable Edmonds tradition, turned third world hellhole. read more