Lot of stuff to say here. Unfortunately not all of it good. So where to begin?
Well, in any instance, I usually avoid places near closing time. On this evening I rolled up at 8:30p. According to the Chowking signage, the place closes at 9:00p. I usually do this out of courtesy as being a working stiff in customer service back in the day, I know it sucks to be held back by last minute customers. Do keep this in mind for the extra star. At the same time, I think either the supervisors or the GM may have to re-think their policy or customer service strategy as it was really appearant that the employees where both rushing to clean up while serving customers. That said as a reminder to this or any establishment, when customers are present, that doesn't mean you shut down operations. Closing time doesn't mean quitting time. It means you need to figure out how much time after the last customer leaves, that your employees don't look like incompetents while serving the public. Get my drift? At the same time, just because the person behind the counter is getting frazzled doesn't mean they can't do their job. It means that you don't have to be a douche bag and maybe you should reconsider eating somewhere else.
So after a short wait, I leave with my to go order of fried chicken, gravy, rice and spaghetti.
This is where it doesn't get so good.
Chicken: Breast meat and drumstick. Very small pieces. Crunchy yes, but greasy. Flat taste if any.
Gravy: Salty brown gelatinous goo. Good thing they served it up in a plastic ketchup thingy. We'll leave it at that.
Rice: Not cooked very well. Grains are too seperate. This is the white man's rice.
Spaghetti: Now I like Filipino 'spaghetti' with hot dogs and ketchup and all. This version I do not like. It wasn't sweet, but sort of watered down tomatoey. Also missing requisite hotdogs. Truthfully, a generations worth of dead Italian grandmas are probably rolling in their graves with the Pinoy version of Spaghetti. But its a beloved version enjoyed by a many Filipino households and if you look at it, its a salute to the Pinoy love of western culture. Besides if you've ever seen that Kraft commercial about American cheese and how it stacks up against the Swiss ('well at least our cheese doesn't have holes in it') you can pretty much muster a sense of humor about Filipino spaghetti.
So the other grind I have is not specifically with Chowking but with any Philippine based business that provides customer service to the public. Can we stop with 'Hello ma'am sir'? Its lame and self disparaging. If male customer steps up to the counter its "Hello SIR". Not ma'am sir. Same if its a lady. Not sure how this came about in the lexicon of customer service, but not only is it self disparaging, but also impolite.
So it may look like I did a full out slam on Chowking. But if Chowking doesn't want to be 'Choke King', then I think some improvements in operations, customer service and product are in order. Hopefully they'll work through it and swing it in their favor. read more