Horrible service. From the manager down to the server, it was a bad experience. Third time in 5 years I have visited there and every time I go I promise myself I won't go back. read more

I went to this Chili's tonight (15th May 2012 at 7.50 PM) with my sister and dad. We waited at least 3 minutes to be seated by a waitress who clearly looked stressed, though the reason for this was not clear as the restaurant was not very busy. We were seated in a corner table (after specifically asking for a table, so this was fine) with our menus and told "he will be with you soon." There were at least 5 servers and a manager in my eye line. We persued our menus and decided on our choices. We started to notice we had been waiting a while and about the 5-7 minute mark we noticed a manager type asking other patrons how their experiences were. He never ventured to our table. We decided that we would wait up to 15 minutes before leaving. We waited for 20 minutesand never had a server at our table to take our drink orders. This was obviously unacceptable and therefore we left the restaurant and went right next door to O'Charley's (which was our frist visit to their establishment) and had an excellent experience. Nobody stopped us from walking out or inquired why we were leaving (we didn't even receive the usually traditional goodbye to exiting patrons). Obviously I cannot comment on the food at this establishment, but the service was very poor on this occasion. read more

When we arrived it took a few minutes for us to be sat (hostess was off seating another couple). Once we arrived at our table our server greeted us with menus and we placed our orders. The thing is, she just stood at the table with pen & pad. When she delivered food same thing. Refills? Not a word. I don't think we saw her smile. She could have been having a bad night & as this is our first visit here I don't want to judge too harshly but it was kinda strange. read more

The last few times I've been here it just hasn't been good. The soda never tastes right. Like the coke tastes exactly like Coke Zero. That gives you an idea on how bad their fountain drinks are. And I've had a lot more than just coke. The tea isn't bad. The chips are like they just poured them out of a grease bucket. read more

The fiance and I always go to this Chili's. Tonight was a MAJOR let down. We do not plan to return to this location again. First off, the host was terrible. We asked to sit in the bar section, like we always do, and told we couldn't cause the tables weren't cleared. Took 20 mins just for our waitress to show up, and even then she didn't know if we were her table or not. The managers excuse was a party of 60 was in the resturant and had to take care of them. Customer service is not in their vocabulary ... wouldnt recommend this to my ex-wife. read more

There was a cockroach crawling on our table and the manager moved us to another table without apologizing or giving us any sort of discount or free item. read more

Me and my family were eating and shortly after we got our food a ROACH came out and crawled across the booth we were sitting at.... we asked for the manager and he asked us to move to a different booth...we proceeded to tell him we lost our appetite and he got mad at us... NEVER GOING BACK IM TOTALLY DISGUSTED!!!!!!!! It wouldn't let post with rating if I could it would've been no stars read more

Every time we go to this location it's filthy. It's been almost a year and we decided to give it another try. Tables sat uncleaned the entire time we were there. Trash on the floor. Our table was sticky. The couple next to us were complaining about how long it was taking to get their food. That's the last time for us. read more

Probably the worst chili's establishment.... they are never in stock with their food & the service is poor. I placed an online order, when I went to pick it up... apparently they were out of boneless Wings, which was ok. They substituted my boneless wings for traditional without calling me before I came to pick up my order. I just prefer they would called the customer before making decisions. Then a week later I went inside to dine in with my coworker. We actually came for one thing, which was a dessert, but we went ahead and ordered a meal as well. They didn't have the dessert but we weren't notified until after we placed and receive our food. They should have told us before they put the order in, that did not have it.... another in stock issue.. read more

is there a way i could put a negative rating?? this place is the worst! please do not come here. i ordered the chili burger and after 30 min the waiter came out and told me they were sold out. the manager didn't even ask me if i wanted anything else. this place made me enraged. read more

My server sucked it took 15 plus mins before she would check in she didn't give us simple things like napkins refills etc also my food had hair in it the restaurant did remake it but that of course was another delay also asking some things like did you need anything else before just walking off in mid sentence this is the second time in 2 weeks I have been here both times were horrible I will NEVER. Return to a chili's ESPECIALLY this one. read more

I have never been to such a terrible chilis ever!! The food was terrible, the service was terrible, the toilet in the ladies restroom had ran over in floor!! I just can't say enough I wish I had checked before I went in!! Just terrible!! And when I told the waitress that the food looked old she said what do you mean!! Looks fine to me!!! What? Never again!!! I give it zero stars but it wouldn't let me post till I put at least one!!! read more

Worse than horrible. May as well have been closed. People were walking out before being seated because there was no hostess, they were the lucky ones. Zero stars. read more

Horrible experience. Incompetent staff. Slow waitresses. Hour and a half for dinner with no crowd. 30 minutes to pay. Refills were a foreign concept. read more

Horrible food and service worst ever! Spend Alittle extra gas and time and maybe try South Haven location. It's like these these folks have no pride in there work at all. read more

Service was fast, food ok - employees childish - yelling stuff when customers are there. Place is dirty - look behind the bar area, look at floor and my hands stuck to the bar it was so dirty, dried food on the menu - really Worse place yet - should have know better. Always use the rule - no cars in the lot, no eat ! read more

Tried to have a solo lunch here. The bar area was empty on a Saturday afternoon but every single table was dirty. So I went to find a seat at the bar. Their were menus nicely spread out but again the bar was faulty. I mean it was obviously dirty. Who would jus lay menus across a dirty bar and think a person is gonna sit down and eat? Needless to say I jus walked out. read more

Poor service!! You come in and no one around to serve you for a few minutes. And takes awhile for drinks and never got ranch when my friend asked!!!! read more

Worst chilis experience I've ever had! I love Chili's and eat it twice a week if not more. While in olive branch went to this Chili's and didn't get greeted at door for 6-8 mins then didn't get greeted at table for 10 mins then queso took 20 mins then my Bluemoon took 15 mins he said the bartender was running food and we weren't the only table here it is 330 on Sunday and I've seen it much more busy! Will never be back to this location! read more

Chili's in Olive Branch must be taking the lead in sales. Their food is amazing as well as their service. With the 2 for $20 deal, no one can stand a chance. Other restaurants are trying to keep up, but Chili's keeps coasting ahead. Overall, the atmosphere is great at Chili's and so is the food. You may pay more than a dollar for a burger, but the extra money is worth it for the extra taste. read more

First, we were sat at a dirty, sticky table. Had to move. They have my daughter a kids menu that had been colored on by another kid-gross. Took a while, finally the server came to take our drink order. Service was very slow. We were one of the few tables in the place. Food finally came...Cajun chicken pasta had 3 tiny pieces of chicken in it and the garlic bread was as hard as a brick. Mentioned to server and he brought another piece of bread just as hard and just laughed about it. Kids chicken crispers were cold and greasy with 3 tiny pieces of celery for the side. I heard the cook yell out "****** your order is ready for pick up." It took him a long time to actually bring it to us though the place was practically empty. This isn't the first time for this service here. Won't be back. read more

Just keeps getting worse and worse. This Chili's a couple years ago used to care. Now they could care less and it's definitely showing. The store is as nasty as they come, sticky tables, nasty floors, and the kitchen looks not much better. Our particular server was as nice as could be but it took 15 minutes to get drinks, our chips and salsa wasn't all that great with stale chips and the grilled chicken I ordered wasn't cooked all the way. We are regular Chili goers so we know how it's supposed to be and this isn't it. We will never come back to this run down establishment. This was our 2nd time in 30 days and both times were a disappointment. read more

The worst restaurant experience of my life. Waited for 30 minutes to even find someone to get a table. Then after the food took forever to come out we had to wait another 10 mins before they gave us silverware. Then I was extremely disappointed with my "food". I ordered the chicken fajitas and I couldn't stomach any of it. Will never go back to this location. read more

The only reason I am giving this place 1 star is because the food was ok. The service here is beyond horrible. I wish I got the girls name who waited on us but oh well. It took 15 minutes for us to even be acknowledged and then it was like ...what do you want. OMG. So bad. Never came back to check on us, dropped the food on the table. Very rude. This is actually the first time I have left a tiny tip. Sometimes I think that getting a 43 cent tip is more hurtful than getting no tip at all. She didn't even deserve that much. STAY AWAY WHATEVER YOU DO!!! THIS PLACE IS A DUMP. BATHROOM WAS DISGUSTING, garbage all over the ground outside. You have all been warned. read more

This has to be the nastiest place..We waited for over 10 minutes just to be seated. After being seated we once again waited for someone to even take drink orders..Finally receive our drinks and a little unwanted guest.A roach crawling on our booth. Needless to say we didn't stay. read more

Been there several times and it has been excellent every time! Glynn is an excellent server. Food has always been great! The only reason I'm not giving it 5 stars is because it isn't as clean as I think a restaurant should be. But that maybe me because I'm OCD when it comes to where I eat. read more

This was one of the 10 worst dining experiences of my entire life! The service was garbage. The manager was rude. The order was wrong, and instead of bringing me new food, they brought me back some mangled disaster unfit for the trash can. I wouldn't recommend this place to Hitler if he tortured me himself!! In fact, I was trying to give it zero stars but was unable. May those involved in my horror burn in eternal torment, roasting on a spiked grill, and be eaten by their parents three times a day! read more

Every single time I go to this place and try to give it another shot, they never fail to let me down. You think that they could have good service at least once! During a football game on tv with Ole Miss and the manager was sitting in a booth watching the game and several tables were still dirty after I've been there an hour. And there were hardly any customers so no excuse for the laziness of the staff not having the place in an orderly fashion and clean. Had dirty napkins on the floor. So while most of the staff was standing in the bar area along with the manager watching the football game...the food took forever! Only to have the manager get up AFTER the game was over and tell everyone that they had a "problem" in the kitchen and food will be out soon. No everyone was too busy watching the game and standing around doing nothing! Then a seperate time I ordered the honey chiptole chicken crispers. They bring out the regular chicken crispers which has a completly different breading. Waiter brought it back with honey chiptole sauce thrown on top of the regular crispers. Had to tell him to take it back again as this is not what I ordered. The breading is compltely different and the original is soft breading as the honey chiptole has crunchy breading. As a customer, I shouldn't have to deal with making the employees do their job correctly. Everyone there is lazy and just wants a paycheck. Bad service every single time. That' was the final straw after trying to give them chances. Never going back. read more

If there was a negative star this would be the perfect place for it. Terrible service. Appetizer came out with our first plate. Meals came out 10 minutes apart. Last meal was Wong and came out corrected after everyone was done eating. No discount offered at all the manager didn't see any problem and finally said he would give us a few dollars. Would never grace the door of this place again. The beer wasn't even cold. read more

Not a good experience. The service was lousy, we waited forever for our waitress to take our order. Then they messed up one of our dishes had to redo it, so when they finally brought out food everyone else's food was cold. I will not eat there again read more

Me and family eat here every Friday nite. We love the egg rolls and the pasta is great also. I have never had a bad experience here. The GM is always coming by asking how you doing. They just got a new look recently and the place looks great read more

Dine here weekly and love the margarita I have to say they are trying to turn things around.i will be back.

Driving across the country and had one of the best experiences here! Paulie was our waitress. She was bubbly, friendly, and a wonderful waitress. This was on of the best experiences I have had! Thank you Paulie for your enthusiasm and great personality! read more

Worst service I've ever experienced. Started with waiting over 10 minutes before a server greeted us and asked for our drink order (we ordered our food at the same time). Servers were standing around talking and the place was filthy; tables needed to be cleaned, trash on the floor, mens restroom didn't have any paper towels. After about another 30 minutes I spoke with the manager and explained we had been waiting for over 30 minutes and still no food. She said she would check on it, but failed to let us know what the problem was, so finally we left without eating. Will not go back. read more

The food here was awful. Need better cooks. I will not be returning here. Would not suggest this Chilis...

I should have read the reviews prior to going..... Or at least compared the parking lot at O Charley's with theirs being packed and Chilis parking lot only having a few cars in it. At first glance I honestly thought they were closed. Service is horrible and food mediocre at best. I felt as I was an inconvenience for patronizing their business. read more

Worst chili's experience by far and I have been to all of them in this area. After sitting for 15 minutes Lexi finally took our drink orders and an hour later came the chips, 30 minutes later the food came out cold. The staff acted like they did not know what they were doing and they were not very helpful. The manager said they were understaffed and took 25% off the ticket, but it was a Friday night and they were not very busy. I do not recommend going unless you have a few hours to waste. I will not be returning to this location. read more

horrible horrible service. i placed a togo order over the phone at 7:50pm with the male manager on duty. he repeated the order back to me and stated it would be about 20 mins, which was fine, as i am staying at the candlewood suites .5 miles down the road. when i arrived about 25 mins later and went to the bar to get the food, the order had not even been placed, per the bartender who looked up my name on the computer. i explained it was placed and then gave my order again to her. she could not even find the mgr to ask him what happened. i received the food within 20 mins and questioned the sauce for the southwestern rolls, i was told the correct sauce was in the box, as we are both looking at 3 ranch sauces, and pointed to the middle cup stating this is it! after reading the reviews from "around me" app and the online reviews, corporate needs to step in and fix the problem. i will not be back to this chilis, and it may be awhile before going to another one. again, it was horrible service. the food wasn't great, but did the job. i could have done without the water down ranch, if they were trying to save on food cost. i will be posting this to several sites so everyone who pulls up chilis in olive branch, ms, will know that even togo service is below poor service, and for it to have been a manager that could not get the job/ order done, get rid of him. aaron n. read more

I love chilis ! Just not this one ... One order came out completely wrong, the other which was the mango tilapia was just okay ! I always order this at other chilis restaurants and I love it but it sucked here ! We prob won't go back to this location. read more

Service was poor. Asked for plates for my appetizer twice as well as my coffee. The food was good, however the service was way below par. I would think twice before I gave this place a chance read more