Service at bar is too slow- No bartender when I walked in- 3 people came out of back but no-one greeted me. Waited 7 minutes for someone to ask me if I wanted a drink. Its 12:15pm on a Friday afternoon & only 3 tables in bar & 7 in dining room- could it be others realize they wont get prompt friendly service? O'Charleys next door is packed...salad was a disappointment. I have had it a 3 different locations & this was the worst. Chicken was old,& dry(don't think it was cooked to order) the sliver of avocado was dismal at best- even the corn salsa tasted old & mushy. Left 3/4 of salad. Never going back even though it is close to work. read more

Chili's - Chipolte chicken tex mex salad- ive had it in other locations much better - Bars Near Me - Olive Branch, Mississippi

Twenty-five minutes for appetizers is unacceptable. We were greeted promptly (which was a welcome change for this Chili's). Our friendly waitress came to the able right away and took the drink order. When she brought the beverages we ordered appetizers. We were making a meal out the Triple Dipper Combo. After 20 minutes our waitress asked if she could bring us anything. "Our food would be nice." Another five minutes and she brought us the appetizers... which had clearly been sitting for a while because they were lukewarm. We've had bad service at this Chili's before. Will probably just go next door from now on. read more

Chili's - Triple Dipper Appetizer Combo - Bars Near Me - Olive Branch, Mississippi

Inconsistent! I've ordered to go from here and the first time went great, but now I've got my order cancelled TWICE! I tried to call and figure out why and they won't even answer the phone. Done with this place. Fire whomever is the manager. Pathetic way to run a business! read more

First of all if I could I would say 0 stars! We walk in and the girl tried to seat us at a dirty booth twice. Then I order a Sprite which was not a Sprite and I know thw difference. Next my date food was looking like the sausage from yesterday which was burnt and reheated. Food wasn't fresh at all. My poor waiter was trying even though we had to ask for napkins, but the kitchen staff failed miserably. Just shut this whole place down and start over. read more

Chili's - Bars Near Me - Olive Branch, Mississippi

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Our service was lackluster, food was greasy as all get out! Now I remember why we quit coming here. Our server came back to the table four times because she forgot what we ordered, the kids drink cups stayed empty. Grrr wife's food was wrong....oh well, we won't be back for a long time. Worst chili's ever. read more

Chili's - Shiny with all the grease - Bars Near Me - Olive Branch, Mississippi

The manager is terrible, nobody wears mask in this place, the bathrooms are nasty. I took my food 35 mins to come out, and there was only 4 other people there. My food was cold too and when I asked for a refund they had a attitude and took an extra 20 mins!!!!!! read more

Have the Cajun Pasta every time we go. It's wonderful. Usually get a free dessert from the rewards program. We go at least once a week.... Or whenever the reward is a dessert. read more

The food was lowzy. The bartender didn't know his job yet (new) but had good personality. I told him we don't do the machine check out and he said we'd figure it out. We tried and tried and the screen wasn't working. He said "just keep pushing the button". We did and it didn't work. We got clear to the end and it canceled and said ask your server for assistance. Argh. We told him and he said he'd help but we waited forever. We finally took all the cash out of our pockets, which was enough, but it sure affected his tip. What a mess. read more

Come here ever so often, food is always decent. Never any big complaints.. nice place. read more

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Stood in the lobby for 10 Min with no one coming to help. And did not see a staff member in site the whole time. read more

JUST SHUT IT DOWN!!! Saw a young man clock in and went straight to the fries and picked one out. Online says something is unavailable but I see a hot plate of the item just coming out. Workers look high. They all clueless. Waited 30 mins for an appetizer SHUT IT DOWN. I'll drive to Southaven before I ever stop by this one and this location is 2 mins away. 0 stars. HORRIBLE. read more

The family and I came in around 1. Not very crowded. We were promptly seated. After about 10 minutes of no one serving us, we decided to leave. It was so bad, another family had walked in before us and they received no service either. They walked out too. Manager tried to stop us at the door to take the order herself. Too little too late. read more

I ordered platters from this location but will never ever do again. The food presentation did not represent what I purchased online. The chicken crispers were full of oil, I had to come home and pat the them down then put in the oven to get crispy. The mini burgers were burnt, the cheese was old and most of them did not have bacon. The egg rolls were a hit and miss, two or three were burnt. This location do not have to worry about me ordering anything else from their menu. read more

do not order via door dash or any other app for this Restaurant. it will take a minimum of 2 hours for your food to depart the restaurant if it leaves at all. If you attempt to call them direct all you will get is a busy signal. If you order from them, thats on you. You have been warned read more

I have been to a lot of greasy nasty restaurants but this chili's takes the cake. I don't think they have ever cleaned the floors throughout the entire place. The restroom was worse than most gas station bathrooms the service was not particularly bad but she did not know what was wrong with our tabletop card machine or the other four she went to get. They were playing extremely loud r&b. I just could not get over hold dirty and greasy the floors were. read more

My last time there! Don't go ...The place was dirty, on the floors, restrooms and the tables, I saw the kitchen and it was disgusting. The food was awful, I ordered the chicken enchiladas, the tortillas are hard and dry, the rice was dry and hard.The service was slow and the dessert took 30 minutes more. Please take care of your business! The floor ! Nooo they never cleaned that. read more

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Slow service. Saw a bartender pour a beer in a reused glass and let the novel of the tap get into the beer in the cup. Cash register drawer will not close and lock. The blonde headed bar tender left the bar multiple times with the drawer open. She also dropped the shot glass on the floor and reused it without washing. She took multiple smoke breaks and did not wash hands before returning to work. Ancho salm not great and not bad either. read more

They've had a real bad rap before zero but, I can tell you that if you've got Ms. Adrian or Ms. Hawaii (so I call her) you're going to have good service. We had a special order of queso chips with no salt and was willing to wait but they came out quick anyway. Wow; that never happens. Ms. Lexie makes one of the best margaritas in town! Management has changed for the better and Mrs. Brenda is in control! If you have any issues, talk to her and she'll take you seriously. Come in folks, give em another chance. read more

Chili's - Check it out! Newer health conscious options! - Bars Near Me - Olive Branch, Mississippi

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This review is a 'little' late but I came here 7 years ago and it was the worst restaurant with the worst service I've ever had, I can't forget it to this day. We ate with our fingers cause we had no silverware and our waiter came by like twice and never again after bringing our food. His pants were falling off. Looks like it's remained this way! Is this the worst Chili's in America? I think so, great job! read more

Probably the worst Chili's I've ever been to. The hostess was a sweetheart and chatted with my three year old nephew, but that's about where the positives ended. We were seated at not one, but two dirty tables before they finally seated us at one that was suitable for eating. The server was absent most of our meal, refilling drinks and removing empty plates only once in an hour and a half (with a near empty restaurant). The food was good, but you can't really mess up pre-made items that only require warming. Our final table was underneath the air vents on an evening that the weather was mid-30s...their air conditioning was on!! The place was overly dark, as if they were not replacing light bulbs in order to conserve electricity. Chili's has those new tableside pay screens. We had our tabs delivered and provided the server with our cards only for her to use these as the register...........if we wanted to use those, we would have. Why is it that no other location does that when given cards? If we hand them to you, we expect you to leave and come back, not use technology that the older members of our group don't trust. Plus, it's tacky, using a device that is meant for your patrons. Overall, the food was good but the service and cleanliness were severely lacking. Do not recommend. read more

RAW FOOD AND ANTS!!! Awfulllll!!!! I arrived at 6:40pm and sat in the bar area. My server was great and super sweet. We ordered the 2 for $25. My food cane and my strips were still rubbery and uncooked and my boyfriend steak was overcooked. Spoke to the manager and she said she would have our order redone. Our food came out and we still had the first order still on the table. The lady sat our food down and almost walked away. We asked for her to removed the 1st order away from our table. My food was still not cook properly. By this time it was 8:40... I was exhausted and hungry. I asked my server to bring the manager back. She seemed annoyed and wasn't understanding how I didnt eat dinner and was annoyed. Eventually my meal was removed and I ended up pay $12. As I was waiting for my desert we noticed ants on the end our our table. The waits for anything was entirely too long. Again our server was great but everything else was awful! This was the worst chili's I have EVER been too. NEVER AGAIN! read more

I have always enjoyed Chili's. Not this Chili's. The food comes out frozen, consistently, especially the guacamole. We've had an order be completely wrong, leading to a wait of thirty more minutes to get the correct entree. Skip it and head elsewhere. read more

The worst chili I've ever been to. We've waited for over 45 min for a table. Then we're seat. The menus were filthy. Then we waited another 20 minutes for drinks. Queso was then cold when it was brought. Worst experience I've ever had at a chili's. read more

Where to start...checked in and told it would a 15 minute wait but saw several empty tables. After finally being seated, we ordered and received our food. For a party of 4, my food was cold(street tacos) but I was hungry and did not send them back, and my daughters chicken strips were not cooked, we did send them back. After some confusion on what we were being charged, we disputed the ticket, paid and got out of there. We will not be returning to this restaurant. read more

My sons pizza came out half frozen. The rest of the food came out way after his and the place was half empty. Everyone seemed completely unorganized like they had no clue what was going on or what would happen next. Run the other way read more

I have been to this location many times and I have been disappointed almost every time that I go. Even before COVID this location had problems and they are continually getting worse. They have always had problems with seating, telling us wait times up to an hour on days where it didn't appear I be that busy. Then I went last night and got the ribeye medium rare and my steak was very overcooked. I could barely even cut it. I would not recommended this location to anyone. read more

Service is terrible. Only about 4 tables filled in the whole restaurant with multiple servers and still had to wait 15-20 minutes for a refill of water and sweet tea. Terrible, terrible customer service. read more

Long story short, we were seated at a dirty table covered with old dishes and food. We left. This place has really gone down hill over the past few years. The employees were huddled up together talking loudly and were rude. Will never come back. read more

Why didn't I learn my lesson? I was craving a burger, and the old style delivered. The rest of the meal? Meh. I decided to give them another shot, as the parking lot was relatively empty compared to O'Charleys. I asked for the hot wings, pointing to the spiciest selection. What they brought were decent sized wings, but they were drowned in a hot mess of a sauce; the flavor reminded me of the gunk they use for their egg rolls. My companion's soup? The Southwest Chicken Soup looked like Chili and tasted like Chili. Maybe my server wrote the order wrong, in spite of my efforts to point to the selections. She was really focused on filling the minicomputer dohickies on her table with receipt paper and recharging them, but forgot about supplying some napkins for the patrons. Thank goodness I wasn't parched, because water refills weren't in the offering. As for my burger, that was a tasty burger. The fries would have been even better with more ketchup than the 1.5 squeezes I got out of the nearly empty bottle. From my days as a server, I recall refilling your tables with condiments at the end of a shift and/or ensure your tables have all of the necessities with their entrees. That computer dohickie is convenient when you want to pay in a hurry and wish to leave a bad experience behind. You know it's bad when you think less of the patrons waiting to be seated, as if Olive Branch diners don't have a discerning taste to settle for this place. read more

Chili's - Don't want 2 waste wings...this is spiciest flavor on the menu; might be able to clean them off @ home & use any sauce to salvage this mess. - Bars Near Me - Olive Branch, Mississippi

We were traveling and stopped for a late lunch. Not too busy and we were seated quickly. Our server was fine and really the food was very good when it finally got there. We waited nearly 30 minutes for an appetizer and another 15 minutes for entrees. It was Chilli's so we expected fast not a long drawn out experience. When it arrived the food was hot and well prepared. There were several empty tables sitting dirty and nobody clearing them. This looks to me like a restaurant in need of a manager. The front of the house here is out of control at this location. read more

The chili's in Southaven Ms very poor customer service no one was there to greet us they walked past us as if we wasn't standing there! Mind you we had been standing for 10 minutes before anybody said anything It was maybe 3 families in there like 3/4 ppl per family and they told us it's gonna be a 35/45 minute wait! Never again! They get 0 stars read more

That was the worst chili's I have ever eaten at. My parents ate with me and it was extremely below standard. The manager was working hard to orchestrate the staff however he had no support whatsoever. The food that came out looked "scary." We are traveling and wanted a good meal but this did not fulfill our need. Some of the words my family called about their food was "black bean explosion" and "chewy steak." Also, the chicken was presented scarily. read more

Horrible service!! Walking in to 4 servers standing at the front entrance, and it still took 7 min to seat us. Asked for a booth 3 times, but was ignored. Ordered Dr. Pepper's, and we don't know how long that would of taken because we left. read more

68Food was descent and so was the service from my server. It was another server on the clock in uniform and used every other obscenity word that exist. I had my child with me so I ask for the manager. Needless to say it didn't help. No respect poor service. read more

Someone Please closed this store down! We go in on Father's Day...restroom had water on the floor, when alerted the staff they knew about it and didn't care. Order a steak mid-rare... Came out under cooked...mashed potatoes ice cold...when we asked to speak to manage on duty... The attitude of we know the food was bad, I have no words to say to you about how bad the place is and blank apologies. Then contacted Corp. Office via website... Took longer than expected for Manager to get back to me... Again only to blow smoke up my ass. Never once saying they were going to fix the issues in restroom. Only to say she was gonna Talk to the staff. Here is $15 come back and see us "at the worst chili's in America". Thank you Chili's for ruining my Father's Day! If I could give you no stars I would. read more

The last few times I've been here it just hasn't been good. The soda never tastes right. Like the coke tastes exactly like Coke Zero. That gives you an idea on how bad their fountain drinks are. And I've had a lot more than just coke. The tea isn't bad. The chips are like they just poured them out of a grease bucket. read more

Horrible service. From the manager down to the server, it was a bad experience. Third time in 5 years I have visited there and every time I go I promise myself I won't go back. read more

I went to this Chili's tonight (15th May 2012 at 7.50 PM) with my sister and dad. We waited at least 3 minutes to be seated by a waitress who clearly looked stressed, though the reason for this was not clear as the restaurant was not very busy. We were seated in a corner table (after specifically asking for a table, so this was fine) with our menus and told "he will be with you soon." There were at least 5 servers and a manager in my eye line. We persued our menus and decided on our choices. We started to notice we had been waiting a while and about the 5-7 minute mark we noticed a manager type asking other patrons how their experiences were. He never ventured to our table. We decided that we would wait up to 15 minutes before leaving. We waited for 20 minutesand never had a server at our table to take our drink orders. This was obviously unacceptable and therefore we left the restaurant and went right next door to O'Charley's (which was our frist visit to their establishment) and had an excellent experience. Nobody stopped us from walking out or inquired why we were leaving (we didn't even receive the usually traditional goodbye to exiting patrons). Obviously I cannot comment on the food at this establishment, but the service was very poor on this occasion. read more

There was a cockroach crawling on our table and the manager moved us to another table without apologizing or giving us any sort of discount or free item. read more

Me and my family were eating and shortly after we got our food a ROACH came out and crawled across the booth we were sitting at.... we asked for the manager and he asked us to move to a different booth...we proceeded to tell him we lost our appetite and he got mad at us... NEVER GOING BACK IM TOTALLY DISGUSTED!!!!!!!! It wouldn't let post with rating if I could it would've been no stars read more