Unfortunately COVID hit the restaurant industry hard, and it takes a talented management staff to overcome the obstacles such as staffing shortages and supply disruptions. This Chili's most certainly lacks that management! This location will continue to suffer as long as current management stays in place. Corporate needs to take a serious look at this location before it's forced to close what is a great location. read more

The service was not good. They forgot our appetizers. We got our entrees before the appetizers. We did not get any napkins with our order. The food was cold when we received it. read more

Bar waiter and bartender are always excellent. Food is always excellent and fresh. Beer selections are great and always cold.

The only reason this isn't a one star rating is because our waiter tried very hard to provide us great service. This was the dirtiest restaurant I have been to in a very long time. It was 10:30pm on a Friday night. The place was dead, maybe 6 tables occupied inside. Every open table was covered in dishes except the one where we were seated. Almost the entire bar was covered in dirty glasses. The floors had visible food and napkin litter on them. We had to wipe the table with wet-naps to get it clean. Our waiter was great. He apologized for the mess, said they were doing the best they could and handled himself professionally. Our order was correct, the waiter was attentive to refills, and our food was hot. The meal was typical Chili's, not awesome but ok for the choices we had there in Marble Falls. It's proximity to the Hampton Inn next door made it super convenient but it was very disappointing. read more

I would give 0 stars if I could. Usually chili's is pretty consistent no matter what city you're in but not this one. The sign on the door that they had reduced hours due to staffing issues should've been my first red flag. Ordered a burger and what I got was raw bloody hamburger meat slopped on a bun. This picture doesn't do it justice. The other side of the burger was even worse, falling apart pink hamburger meat dripping blood. I can't believe she even served this. My wife got chicken crispers which were like rubber. There are many other options in marble falls. Don't waste your time or money. read more

Chili's - Bloody undercooked burger - American Near Me - Marble Falls, Texas

My experience at this chilis was wonderful! Our server Kaitlyn was the BEST! Especially considering I came with a group of 15! She was very attentive and on top of everything. I felt very taken care of and felt like she really cared about our experience. 10/10 would recommend! #TeamKaitlyn read more

Chili's - A very happy customer - American Near Me - Marble Falls, Texas

Saw all the bad reviews and decided to leave my 2 cents. I got a burger and fries both of which were good. My wife got their new chicken strips and I attest that they were great as well. The service was excellent and all those who spoke with us were nice. I'd say it was normal wait time for our food. My drink on the table was never empty more than 90 seconds. read more

I have been eating at Chili's all over the country. My kids and I eat at the Cedar Park location at least once a week. The Marble Falls location needs new management. First, upon entry we waited to be seated and were met by a waitress with her hands full of dirty dishes. Another waitress ended up seating us. The waitress struggled taking our simple lunch order and somehow managed to mess up our drink orders. We ordered Mango iced teas, like we do every time we go to Chili's and these were horrible. My son's was really just sweet tea, so I drank it. They are out of ketchup and blue cheese dressing. We ordered without onions, and finally arrived with onions. I had to send my son's salad back because the lettuce was so brown. Our chips were never refilled, we are still waiting now more than an hour for our food to arrive. Another table, who arrived much later than us, just received their food. We ordered a burger, soup and an appetizer. Waitresses are not in uniform and have messy hair. This has been a very unpleasant experience. read more

food good but if your staying in hotel next door. chilis has there parkinglot cleaned with a motor screaming on a trailer at 2 am in the morning til after 4am read more

I venture out to Marble Falls every couple of months to see my best friend. Once a sleepy retirement community, MF is a bustling Hill Country mecca with an improving dining scene as they continue to evolve. I saw a few new places I'd like to visit in my jaunt thru downtown on my way to an antique store I've frequented in the past. So, why oh why did we go to Chili's? The answer is a gift card my BFF Kim got as a Christmas gift. Free meal, right? I'll give the Chili's a 5 star nod on the view; but from there the stars start disappearing rather quickly. I ordered the new lunch bottomless chips and salsa, salad, and soup combo. I've never been a fan of the salsa at any Chili's. A former employee told me they take bottled PACE (or another national brand) and mix in extra ingredients to create their vinegar based rojo. The chips were quite nice with the right amount of salt. My Caesar salad I think was the highlight of the meal. The romaine was fresh and tossed in just the right amount of dressing. Good marks followed with the Enchilada Soup with tortilla strips and pico. I should have stuck to the good stuff because the Baked Potato "Loaded" soup was out of date. It had the distinct flavor of curdled cream or milk. Kim enjoyed her Classic Nachos and the kids shared a cheese pizza with fries. The pizza was fit for a kid and the fries were almost cold when the arrived at the table. I have always liked the look of Chili's nachos as they are individual bites rather than what I call "The Pile" served at most restaurants. So, at this point I'm leaning towards two-three stars....Until I factor in the service. Our server needed a refresher in the finer points of EVERYTHING. We had to ask for drink refills continuously thru our hourish sitting. He never offered to clear plates and we ended up just piling stuff on top of the barrier between the next set of booths. He never offered to replenish any of my "Bottomless" options until I asked. Dude, find some job that challenges your mind instead of walking around like a zombie in a Chili's Rooster's Ruling : Go for drinks on the patio and enjoy the view. Find a seasoned member of the staff to wait on you instead of the extra from High School Musical we encountered. Damn, am I getting that bitchy? read more

Chili's - American Near Me - Marble Falls, Texas

See all

Terrible service, hour wait for chips and queso, chicken was under cooked, took twenty minutes for a refill then there was no syrup in the drink. Fries and sauce was honestly foul, and after eating the chicken, everyone felt sick. read more

I give a 5 on friendly wait staff. But I give a 2 on cleanliness. I am probably one who needs the place she fines out at to be cleaned better than most want. But, that being said. It can use more cleaning and the restroom can use some repairs and cleaning! Food hasn't come yet. read more

On our way home from a basketball game in Lago Vista, we stopped here for dinner. My son and his grammy got chicken strips. My honey and I shared the trio of fajitas. Food wise, I would say 3 stars. The guac was brown and the chips were salty. The fajitas were okay. Both my son and Grammy liked their chicken strips. Why 5 stars? Because our waiter was amazing. I wish I could remember his name and I feel terrible that I do not. But he kept our glasses full and was really friendly (in a professional way). We would eat here again but would order something different. read more

We took my nieces here and were sat right away. We were there for 20 minutes and no one even acknowledged us. At least 10 employees and 2 managers walked right passed us, seeing we had no drinks or silverware and never once stopped. We left and on my way out, I asked for a manager. While I was standing there waiting, the waiter who's name is John, went to the table we sat at and collected the menus (but couldn't acknowledge us for the 20 minutes we sat there. I don't know if it was even his section but he had time to take the menus off) The girl that went to get the manager never came back with one. This was my final straw with this chilis, I've never had any service or food here that's worth anything. Stale chips, dry steak, bitter drinks, wilted salad, dry guacamole. read more

Met the absolutely rudest staffer that I have encountered in 4 years. Had to track down the hostess to tell us we had to wait 30 minutes to get a drink because the bar was closed for seating. Could not get a manager on the phone to talk to. There are many locally owned restaurants in Marble Falls. Spend your money there. read more

I am a Chili's lover..unfortunately this Chili's continually disappoints. Food is cold. Service continually sketchy. Presidente's don't taste good. Overload on ice. I have tried 5-6 times won't be back. You complain and no one cares. read more

See all

Absolute Bottom rung service. Management and Staff just doesn't seem to care to be at work, completely oblivious and ignorant to guests needs. Waited 20 mins for first refill, Waiter brings the family it's order except my daughters order and tells us my daughter's order is unavailable and we all end up waiting for her to get her order (which wasn't worth the wait) while we wait to eat our food and staff and management just didn't care at all. Waiter was quick to walk by provide as little service as possible and saw no problem with a table full of empty plates and cups taking up table space. Seen far superior customer service at fast food restaurants so you're better off with that option if you're in marble falls, save your money and time. Not worth it. One star is being generous. read more

First visit since COVID. Still a great value and an outstanding menu. Good service and good food. Still the marble falls location has the dirtiest front door and entrance which unfortunately sets a bad vibe before entering. Overall a good experience other than the greeting of the entrance read more

TX opened up and we decided to travel. Both because we were stir crazy AND to spur local economies. Everywhere else in Texas: "We're so glad you're here!" "It's great see people!" "Thanks for your patronage!" Chili's: "Go to hell." We'll never be back. Our group of 14 socially distanced, was rudely accosted by illiterate help, then ignored by staff. Essentially these morons drove off the easiest to serve and highest tipping customers they'd have seen all year. Never again. There are better options. read more

One of the worst experiences in a restaurant. First it took 10 minutes for someone to even acknowledge that we were seated at a table. Our waitress repeatedly told us she was new... which is fine... but she didnt know the menu at all. Asked for a blended margaritta and my boyfriend asked for a shot on rocks. She came back and said my drink couldn't be blended... okay which of the margaritas can be blended? She has no idea. Order a coke. Order the smokehouse combo with brisket and ribs. Waitress didnt know what it came with... I pointed to the menu and said its pre-determined.... I want it as on menu. My boyfriend ordered chicken fajitas. We made bets on if order would be right because our waitress seemed like she had NO idea what she was doing. Food came out. Boyfriends fajitas came out steak instead of chicken. I pointed it out and she said okay I will get remade then proceeded to linger at our table... so take the fajitas and get them remade? Oh yeah she says. My steakhouse combo the corn was very overcooked. Brisket was good. Ribs were dry and tough. Fries were fine. Once the correct fajitas came out. They were hot and decent. But boyfriend stated that by the time they came out he had lost his appetite. I was done with my meal by the time they came out. Our tabletop computer was not working.... waitress stood at the table while I was still earing talking at us for too long. I finally said can we address this after we eat? They did agree to remove the fajitas from our bill. But we wont be back. The whole experience was horrible. Hoping this was an isolated chili's experience as we had never eaten at one before as they dont have them in washington state... but I will hesitate to try it again... read more

Went here for lunch- the service was AMAZING! Our waitress and other staff checked in with us and refilled our drinks. When I was waiting for our waitress to come around again to ask for to-go containers a different staff member offered to get it for us. The food was delicious and the hostess held the door for us on the way out. read more

The food was decent not gonna lie but it did come out wrong . Missing sides wrong toppings on burger. Sent back and it still came out wrong . Our server was hardly attentive . We asked specific questions about pricing and still got over charged . As if our server never listened to what we said. Rolled her eyes and gave me a go to hell look when she didn't get the tip she desired. Seems like every time I come to chilis in marble falls I have a bad experience. This is not the first time I have had an experience like this . read more

This is one of the most disorganized and poorly run Chili's I've ever been to! And it wasn't particularly clean. People were sat with out wiping tables in between, the bathroom was disgusting with only one wirking stall and it had no supplies. We waited and waited for someone to take our drink order after having to ask for menus. My steak was well done even though I asked for medium, Teo others in our party had their orders wrong. We had to send out a search party to get utensils and napkins! Literally there wasn't anything positive to say about our experience. The entire staff need to be trained as no one seemed to have a clue! read more

Sat outside for over an hour on a 40 minute wait with more than 80% of the restaurant empty. THREE people at the front standing around not waiting tables. Watched FIFTEEN parties come out and no one go in. Was #1 in line asked them when the table would be ready she said 14-25 minutes. We left. Go in the car and got a text table ready. Literally the worst costumer service ever. Worst customer service ever. read more

Waitress was poor. Another waitress had to serve us. Food was mediocre and way over priced. This restaurant needs help.

Food is good however every time I come to this Chilis I end up waiting forever after receiving my food. They brought the entree out with the appetizer. I sat about for nearly 45 minutes after having eaten to get my check. Every table around me was getting served but mine. Though they were being assisted, it took them a while to get their food. Also flies everywhere. read more

5 stars. Yes I saw that there were a lot of complaints about this Chili's mostly slow service reports and maybe food issues but I went tonight for the first time at this location and I had excellent service and fantastic food. However I did sit at the bar so maybe that helped with the service. Lol. But in any case my waitress and bar tender were both very nice and personable. I got a beer about 30 seconds after my butt hit the stool and had my order in within 5 mins. Food came out in around 10 minutes. I got the Triple Dipper. Freaking good like all other chili's. read more

Chili's - Slider on the triple dipper platter - American Near Me - Marble Falls, Texas

See all

Me and my Fam was here it was chill we was playin trivia and got the top 2 Our food came out the kitchen quick and it slapped,harder then yo momma and the server was S teir bro he was chill and funny this dude knows how to work like he was makin us laugh and stuff give the man a raise.God bless you DJ. -Schumpelt,Harrison,Quinnothy read more

20 minute wait time estimate became an hour some how. With half of the restarting empty! Employees yelling at each other in the lobby. A line of customers waiting to make complaints. Awful experience. read more

Gosh, this place should not be even open, we walked out after being sitting at the outside balcony, we did try to give the restaurant chilli's another try as this is located in another town from where we live at. But as soon as we walked in and smell the inside restaurant and he how an attended their employees are starting from the person whom I think was the manager taking Mamés to sit customers to sitting us next to a wonderful view right!!!! It's a dirty stinky old broken down we don't what kinda construction outside the balcony and the lake wow it immediately gave us a atmosphere of discomfort and even to repeal eating at there. We ordered 2 drinks but had to canceled them 3 minutes later and resided to go and spend our Saturday afternoon some please else more enjoyable instead of been in a dirty and nasty restaurant and location. We do not recommend it to anyone. read more

Went there for a Veteran's Day complimentary meal. Awesome burger and the bartender Thomas was incredible. He moves at lightning speed and does his best to make up for the staffing shortage. Will definitely return. Lots of Vets there and all appreciate Chili's tribute. Thank you . read more

Food has really gone down hill wait staff also. They used to be a great place to eat not sure what's wrong but they need to go back to the way they used to be. read more

One of the worst services I've ever experienced! Top 5 on my list! Our waitress was awful! After seating, she took 15 minutes to come by and take our drink order. Then another 30 minutes after that to come and take our food order. It took over 30 mins to get our food. By that time our food was lukewarm and the fries were limp. There were at least 2 tables around us that sat down, ordered, ate their meal, and then left BEFORE our food even got to our table. My goodness.... never going there again! We noticed a new policy that the gratuity 18% tip is suggested and that we were able to change the tip. If we were force to pay 18% for bad service... my friends and I would have raised some hell! read more

Dear Chili's management: You have asked me to reach out to you when in-fact I have many times reached out to you , every time I have been a patron in your establishment and every time I published a review your company has had the opportunity to address these issues with mys. You make the next step if you care to rectify the many bad experiences I have paid for in your restaurant. Troywright447@hotmail.com I didn't think so!!! read more

Need a great vantage point to check out the boat races in Marble Falls? Then this is your place...just make certain to book your spot well in advance. Chili's is the poster child for chain restaurants...kitsch décor, predictable menu, and staff that just want to get to the end of their shift and go home. For basic sustenance you could do worse...but not much. Most of the time when I go to a restaurant like this is because I'm dragged here by someone else who doesn't know any better...even after you suggest going to some family run place...they insist that this place is really good. I usually capitulate just to see the expression on their face when they bite into mediocrity...sad part is they usually say how yummy it is and wash it down with a Bud Light. If you're happy in your world...I'm happy for you. read more

No stars because it's the gross place you will ever eat at. The back is coved I'm nasty crap and the floors are unclean. It smells like sewer. They don't take care of the things including the managers. I get dishes served and the plates and the cups are gross. My cup had some kind of oil around the part my mouth goes on. They play loud music in the back and im here to enjoy. The people need help. It's the worst place here in marble to eat at and that's sad! McDonald's is better than them, sad sad! read more

Listen guys, you have all the opportunity in the world to make this place awesome. But it's filthy. I just came in for a drink and the bar is stickier than a regretful Saturday night. Update this place and clean it up. Nasty as all get out. Man this place has gone down hill. The water front is awesome but this place sucks. read more

Lousy service the last 3 times. Their bacon avacado chicken is very chintzy with the avacado and bacon. read more

Chili's - I'll ask them to box it up so I can take it home and put a decent strip b of bacon - American Near Me - Marble Falls, Texas

I love Chili's but not at this location. We sat on the balcony the view was gorgeous. It seems like they're understaffed. Our waiter never checked in on us through out our time there. No refills on drinks, my husband ran out of his drink so I had to share whatever water I had left with him. The waiter didn't come back to our table after he took our order and delivered our drinks initially. read more

I ordered a bacon cheeseburger to go with no veggies and Mayo this is what I received. When I called and complained I got told "you can come back up here and I'll put bacon on it" I CAN NOT WITH THIS PLACE read more

Chili's - "Just bacon burger" - American Near Me - Marble Falls, Texas

See all