I picked up a to go order and witnessed a woman use her bare hands to grab shredded cheese from a container and then put it in 2 bowls of soup. Where are her gloves?!?!?!?!? Disgusting! I will NEVER eat at this location ever again! read more

This places smells like cigarette smoke. They should really put the people that smoke in a separate area so that people who don't smoke don't have to deal with that nasty smell. The food is ok, nothing to write home about. Service is actually pretty good, the waiters want waitresses are nice and friendly. read more

It's chilis so of course the food is ok, not great but it's ok. Normally we go for the decent restaurant and the decent bar. But the mason road store still allows smoking, which really sucks these days and the bartender was horrible. When I have to ask for a second drink you are terrible. When I have to wave and whistle you are straight up a shitty bartender. It's not a great chilis so regardless of just how crappy the bartender is I probably won't go back.. read more

This Chili's restaurant has been consistently inconsistent with their service and food. Usually we get nachos which are not fried properly (due to cold temp of the oil). Tonight was an awful night. We had to constantly remind the waiter about our order and yet he managed to mess it up. To top it all off, after waiting 20 minutes for our food, we were told that the loaded potato soup fell on the floor and they were out of it. So they would have to thaw a new batch from freezer to make some for us. The manager tried to salvage the situation, but the overall experience was just awful. I would not recommend this specific restaurant to anyone esp since such an experience has not been an isolated one. Avoid it like plague. Go to the one on Mason Road. read more

I am not sure what happened but the portions went down by half at least, an easy way to loose business.

The customer service stinks. Our waitress was not friendly and she never smiled. Her lack of customer service skills was really disappointing and demonstrates an example of what other reviewers experienced. The food was ok at best. The highlight was the very friendly manager (?, Male with earrings). He was very nice. Unfortunately, I hope we never need to come to this location again. read more

Ok so I went here today with my friends. We entered, the hostest was extremely rude not friendly at all, we all sat and it took about 10 minutes for someone to atleast tend to us. The food was ordered and it took about an hour for the food to arrivive at our table, the server did not try to atleast tell us why the food was being late or to assure us it was coming. The food was place on the table to find out it wasn't even hot, nor was it warm it looked like its been sitting out, now I aways get the same order at the chili's I usually go too on hwy6 never had a problem with that location but the same order "tripple dipper" was extremely horrible the meat wasn't cooked right on the big mouth bites, my "boneless chicken" was less than what I usually get and it was semi cold and stuck together, I have never been so done and disappointed with life. Please do not come to this location you will be pissed off with life. read more

Normally i enjoy my visits to Chili's but last nights experience was not pleasant at all. Our server was very polite and did his job wonderfully but who ever was in the kitchen did not!!!!!!! I order the app trio ( with burger bites, cheese bites, and original Chicken crispers) the chicken was under cooked to the point the breading on the inside was wet and the chicken was rubbery and slightly pink I ate my other food and waited for my server then showed him the problem he apologized and offered to bring me another app or redo this app i said that fine i love the chicken normally so he took my plate with the chicken pieces i had cut in half and the breading falling off and raw and returned just 3 minutes later with the same plate i kid you not the cook put that chicken back in the fryer.... this time it was overcooked and hard as a rock and ummmmm gross who does that. so when asked if that was better i said no its worse he offered again i politely declined and said i was done. He offered a discount on my meal which i didn't ask for and it was appreciated! so again my server was not the problem the cook was. Not to mention the floors were disgusting and in general the restaurant was not as clean as i am used to! You can not serve raw chicken then throw it back in the grease to recook and serve on the same plate it violates so many health code violations its crazy... Sorry to say I will not be back.. read more

Honestly the worst service I have ever received in my entire life. Our waiter has been over once to take the order and I've been out of my drink for 10 minutes. The table next to us has had at least 4 members of the wait staff tend to them and none of them even look in our direction. When we were first seated there was a tray of dirty dishes next to our table and it's still there...45 minutes later. I'm currently a waitress at Outback Steakhouse and I've worked in 5 other restaurants before, including Landrys. I did not come in for five star service or food but I came in to be served-which isn't happening. I understand that we came later in the evening but the last guest should receive the same service as the first guest who walks in the door. I've been here before but I will not be returning. read more

I had not been to a Chili's in years but my husband and I decided to give them a try after a movie. The wait was ridiculous more than 30 minutes. When the food was finally brought to our table it was not hot and my husband had ordered the salmon with rice and broccoli, they brought him rice and black beans with the salmon. I asked the waitress about the broccoli she said ok and then brought the broccoli. At no time while waiting for the food or while we were eating were we asked how the food was or did we need anything else. The waitress was very busy with other customers, but this is the worst experience I have had in a while and will not be returning. The food was not great either. I tipped the waitress her 20% anyway because I blame management. read more

All Chili's locations are the same in that their food is ok. Their wings I feel are good and their fajitas are better than some tex-mex restaurants, but they do not specialize in anything other than their Margaritas. read more

I'm not sure if my sever was Steve or Steven but my service was HORRIBLE! I eat at this chilis very often and rarely have bad service. I waited almost 5 mins to be greeted. Then sat and watched a table that came in after me receive not one but TWO refills to my 0. I work in the service industry and understand being busy but that was just total disrespect on the servers part. read more

So, this location has been our go to for years. We never had any huge issues until lately. The wait started getting longer (with multiple open tables visible), the food started taking longer, and one visit we actually got our food at different times... like 15 mins apart. When mine got there my corn was still frozen!!! I could go on and on with the food mess ups. But, the last time we went was the last straw. We waited for about 15 mins before we were even greeted by the hostess and given a beeper for our place in line. After that, we sat for about 20 more minutes looking at all the empty dirty tables... the hostess would leave the bar (talking with coworkers) to clean one table every once in a while, but she was in NO hurry. While we were waiting, not one.. but TWO separate guests came up to the hostess to ask for the manager (Keep in mind she is chit-chatting at the bar, so they have to wait around for her to finally notice them). When he finally came out, he pretty much told the upset customers that they were short staffed and there was nothing he could do about it. As the 3rd customer walked up, I asked if they were requesting the manager. When they said yes, we got our stuff and walked out the door. We will never go back. read more

I came on June 3, 2017, at night, in a group of 10 to celebrate my daughter's high school graduation. My nephew, a special needs boy, had a seizure at the table and threw up afterwards. When we notified the manager, she came back with a bucket and towel and informed US to clean it up. Totally caught off guard by the rudest customer service I have EVER experienced, I went back to the manager and said a mop was needed. She then informed me they don't have mops. After I told her how appalled I was that she was making us clean it up ourselves, she informed me that they didn't get paid enough to do that, but would see if someone could clean it. The manager returned to the table apologizing and offered to give us a free dessert. Are you serious!!!!! A free dessert!!!! The manager should have comped our whole meal and begged our forgiveness. Needless to say, after being a long time Chili's customer, I will NOT be returning to that establishment again. read more

Went to chili's a while back, and although they serve liquor, they seem to have a true concern for people getting drunk at their establishment. My friend and I ordered a margarita each, then when we finished the first ones, we ordered another round. After waiting a long time the manager came over to talk to us and said "I can see that you are bigger guys, but my bartender alerted me to the fact that y'all had ordered more than one alcoholic drink in under a half an hour. Could you please slow down a bit?" This didn't really bother us because it's understandable, but our waitress came by and apologized saying that the bartender was just a lazy ass who did not want to do her job and make drinks that were harder than poring a beer in a glass. That is really irritating, and has caused me to not go back to this location. I don't think I need to say anything about the food, it is of average quality that you would expect at Chili's, and service was normally ok too. May be time to get a new bartender. I will take my business to Applebee's, where you can get equally sh*tty food, but they will at least let you get drunk as hell before kicking you out like any good American business. read more

Chilis makes me feel like if I never left my town. Chilis a very clean place with really good service. They focus on the customer not on anything else. Any problem there is they try to fix it. I know that for sure I have visit chilis like about 10- 15 times a month. I LLove IT! read more

Chili's is a fun and enjoyable dining experience. Anyone can feel comfortable here from the executive to the blue collar worker. The menu is varied and should provide something for everyone to be able to enjoy. The waitstaff is friendly and very attentive to your needs. read more

Chilis has a great variety and food tastes great. I love everything from their soups and salads, to their fajitas or ribs. I've tried a few Chilis at different locations and I always get the same experience, great food and great service. read more

Good food, great and cheerful service, in a good atmosphere. The minute anyone says ribs, I say let's go to Chili's, forget the barbecue place up the street. Why go elsewhere for a good night out with friends? read more

Called in an order to pick up at the Mason Road location in Katy. Specified "no salt" on the fries since I've gotten cold fries every time I am not specific. 2:30 in the afternoon, walked in and waited 10 minutes before anyone acknowledged my presence. Finally, I received acknowledgement and paid and was told my order was almost ready. I stood there and watched a woman in the kitchen NOT wearing gloves, pick up the fries for my order and put them in the container (she also assembled my burger but I wasn't paying very close attention to that). I left and pulled up at the first red light (less than a block away) and pulled a fry out of the package...not even close to warm on a good day!! I don't normally do this but I turned around and went back to the restaurant. The woman who had put my order together saw me (wiped her hands on her apron) and asked if I needed help and at this point I asked for a manager. I explained my complaint and let her know how irritating the situation was. She got me fresh fries and I went happily on my way. I got home and unwrapped the burger and it was dry..no mustard, mayo, ketchup, nothing!! Also, the bun smelled like an old dish rag or as if someone had wiped their hands on their dirty apron and then touched the food. I've given this location "a second chance" one too many times and while some of the wait staff is great, it's not worth it to me to take a gamble on whether or not the food is edible. I will not be back. read more

I am absolutely never going to this location again, or any other location period. However, the service I received here at this location is the worst service I've ever received at a restaurant. Me and my family went to celebrate my little sister's graduation so we expected it to be busy. However, I did not except to be served completely raw shrimp. When I advised the waiter of what happened, she got the manager, who would not offer a refund or a reduced price. She did, however, offer to have my plate recooked, but to be honest, that made me lose my appetite. I mean, I put that nasty, slimy thing in my mouth!!!!! Also, someone in our party's check did not go through, however, this "manager" waited until they left to tell us that their card did not go through and expected us to pay for it. How do you provide a receipt and not realize that a card did not go through. I wish I could remember her name but I cannot. I am just warning you all that they have the WORST "management" and service imaginable. read more

We used to eat at Chili's ALL THE TIME back in the late 90's early 2000's, but the food quality just kept declining. More frozen food, reheated especially for me! Today, however, my daughters chose Chili's (they had a craving for some super thin n'salty chips and skillet queso) so we went to our local Chili's. Must say, I was very impressed with the new menu items and the great variety of food. It also appeared to be more-or-less freshly prepared. I had the sour cream chicken enchiladas which were very hot and very tasty. My daughter had the mango something talapia, she really liked it, though it was a little on the spicy side. My youngest just had the kid's cheeseburger, nothing special. The service was good, the table monitors are fun, though watch out for your kids adding charges to your bill for games/etc. These monitors do speed up the exit, as you just swipe your CC add tip and head on out. Overall, a better experience than I expected. read more

We usually order take-out from this restaurant, however, it had been a crazy day so we decided to actually go in this evening and just relax. We started to regret it almost immediately. We were in a section where the only other patrons were an 8-top top table. It wasn't surprising that they received ALL of our waiter's attention. However, it took 20 minutes for my soup to arrive, and it was the wrong kind and wrong size. The waitress that brought it was snippy when I pointed it out, she asked if I could just eat the one she brought. After declining, she was yet even snippier and finally took it back. When I did get the correct soup it was room temperature. After about 10 more minutes I managed to flag down our waiter and express my disappointment with waiting such a long time for a cold bowl of soup. He then insisted he had "just ladeled into the bowl" and had become busy with the larger table's order and "thought someone else had taken care of us". After I declined the second bowl and told him I would just wait for our entrees, he immediately took it away and then slammed it down on a dirty table behind us. At this point, I was becoming really irritated with the increasingly bad service and had pretty much lost my appetite, so I sought out a manager and asked that she replace our waiter with somone else. She was very accomodating and comped my meal and had a very nice waitress replace him. In my opinion, the damage was already done. It's hard to justify service like that on a Monday evening when the restaurant was only half full. I wonder how bad it gets when they are really busy. read more

I had lunch today at the chilis on Mason Road in Katy, texas and I have NEVER had such horrible service and food. First of all the service was so slow, and then we asked for a burger with NO MAYO, due to allergies and it came out with MAYO swimming on it. The waitress never came back, so my husband cleaned it up and he ate it, I had nothing. The waitress then told me she asked the manager to come out and 20 minutes later, she never came, and so we got up and i went to the front, and asked for her. 14 miniutes later, here she comes with her fat ass. She then told me, she knew we had a problem, but didnt think it was important enough or a 911 matter, so she didnt rush. REALLY??? The restaurant is 1/4 full and people just standing around but this one waitress is working all the tables. The manager sucked and she didnt want to deal with it. I then called the General Manager, and he made excuse after excuse for her. read more