I have to start by saying I have never been much of a Chili's fan. They are just OK. I was silly to order fajita's here. I probably would have been much happier with a sandwich. Service was fine, and the place was clean...just not the tastiest . read more

Just so-so, but at least it has a decent variety if you're in a group, and no one knows what they want for dinner. If chili's were a medication, it would be a stool softener. read more

Not bad as far a chilis goes. The new smaller menu appears to be in use now and the burger seemed a little tastier than usual. The staff is usually nice and friendly with the food is good for a fast causal place. My complaint would be why there is not Miller Lite draft available it is kind of popular. read more

Service wasn't too bad but quality of food is not great. I remember Chilis being the place but lately the food is crap. They seem to being going to more Hispanic type foods. I will say this though. I do like the touch screen ordering at each table. The bad thing is your waiter or waitress may take forever bringing your drinks cause they didn't know you ordered. I wouldn't recommend Chilis to anyone. It's a sit down fast food restaraunt. read more

OMG it's 2016 and they *still* allow smoking in the bar! Didn't know until literally 2 tables out of ~20 puffed up. #badbusinessdecision

We love Chilli's at Mason. Our server Tony is always a joy. The service is quick and the food is amazing. If you are looking for a quick place to have a good quality meal for a decent price this is the perfect place!! read more

Tried them twice. Cold enchiladas on a hot plate Country fried steak so chewy, I couldn't eat it. read more

This Chili's location allows smoking at the bar. There is no sign to advertise that smoking is allowed. We walked out because I could smell the smoke and after waiting for about 2-3 minutes for someone to come seat the parties in front of us, I saw the stream of smoke coming from the bar. In addition to the smoking, there were at least 3 parties waiting at the door when we got there. No one was at the guest desk, and they were still waiting for someone to come to the front when we left. read more

we ordered pick up. When we arrived our order was nowhere and it was told to us that it had been given to another customer. We had to wait for another order to be made. We arrived home and began to eat, nearing the end of our dinner my husband took a scoop of potatoes and put them on his plate and proceeded to eat them, after a couple bites in he picks something up with his fork and says say I'm glad I didn't eat this, it could have really hurt. I look up and see on the end of his fork a metal spring looking thing, like maybe off the end of a pair of tongs or something similar I'm not sure. Not an ideal ending to dinner that night. read more

This restaurant is not only filthy but their food is awful and when brought to the managers attention he was rude! To serve old chicken that is clearly visibly bad says they don't care. Don't waste your money or time here. And more importantly, I'm sure you would get sick if you ate there because it's that bad. read more

Compared to the Cinco Ranch Chilis, this Chilis has their act together. Our waitress was great, despite the being understaffed tonight. The food was hot and good. read more

I'm one of the few people in my circle of friends that really really like Chili's. I don't know why, but I get all excited when I am going to head out to Chili's for a dinner. This weekend was the first time that I went to Chli's in Katy. It was Saturday night, about 6.30pm...and the wait was only 10-15 minutes. Wonderful! We sat down and waited and got buzzed pretty quickly for our table. I was with the fiance, so it was just a party of 2. They sat us down at a really small booth, a booth made for 2 people. Which is fine with me. But unfortunately, the center stand for the booth was large...too large for a small booth. So the only way I could sit was to spread open my legs! LOL!!! Good thing I was wearing jeans and not a skirt.... We ordered from the "2 for $20" meal...1 appetizer, 2 entrees, and 1 dessert, all for $20. Love the deal. Although it's not the entire that was available for the deal, it was still a decent selection. I had the strawberry lemonade because that is my favorite drink. However, I could taste something weird about the lemonade. It was clearly a fountain lemonade, which is fine, but there was just some...taste to it. I still drank it though..and got a refill. For appetizers, the fiance and I shared the queso. Yummy!!! I loved how it had the ground beef in it. I needed to stop myself at a point to save room for the actual entree and then dessert!!! The appetizer came in pretty quickly. For entree, the fiance had the ranch bacon quesadilla, while I had the mesquite chicken salad. My chicken salad was pretty good...it was a green salad topped with grilled chicken, pico, crispies, corn, and a little barbeque sauce, served with ranch dressing. I enjoyed it a lot and finished the whole thing. The fiance's entree came out wrong at first. It was just regular quesadillas, which had onions in it (which he does not like). So, we just got the waitress to take it back and bring the correct order. They were prompt about it and started the order again immediately. We got it soon after. The dish was okay...honestly, it was just a regular quesadilla, with some bacon in it, and some ranch to dip it in. For dessert, I'm not a big chocolate fan. But the fiance is. So, we instead of getting that Chocolate Molten lava cake, we instead got the chocolate chip version. Instead of the chocolate cake base, it's actually a yellow cake with chocolate chip. The rest is the same....chocolate inside, with a huge scoop of vanilla ice cream on top, covered with chocolate layer. Let me just say....we devoured it in no time! Cleanliness...I am dissapointed to say that I noticed our table had some fresh chocolate stain that was probably from the previous couple's dessert that they did not clean. I was about to get them to clean it off, but my dinner plate came and covered up the stain....But, I have to remember, this is Chili's, not a 5 star restaurant. Can't expect everything to be perfect! Service...it was great! Our waitress was really nice and attentive, so we left her a pretty good tip :) Hey, it can be hard to get a good tip when the total bill is not even $30 hahaha. Because she was really nice, we wanted to reward her :) read more

Ok so, I do not like Chili's and the only time I go is when that's the only option or they have a good deal going. Needless to say, I dined for National Margarita Day. I promise not to give a biased review. BY FAR, the absolute WORST location I've ever been too. Service was super slow, if it wasn't for the kiosks they provide the table with we would be looking around the restaurant for the server, which we were anyway. We sat in the bar so I expected it to be pretty busy. It actually wasn't. The server had about 6 tables....all of which had been sitting a while. We saw the manager very frequently in the area, but there was a table that sat for about 15 minutes before they were taken care of. Service is way too slow and we asked the server for a few condiments which took a while. The server who delivered our food almost spilled my water on me and didn't even apologize - literally came to the table sat down the nachos and some dirty saucers and walked off. We weren't provided silverware, luckily we were sitting next to the dish station and was able to grab some that were by the way, dirty as well. read more

We loved our waiter Jacob so much!!!! the night we were here it was so busy and we were served very nicely and super fast. he always made sure to check on us all the time and didn't even ask what we needed it was like he already knew! definitely 5 out of 5 stars!!!! BEST WAITER EVEEEEER! read more

Chili's isn't the best to begin with but it's easy, comfortable, predictable food. I came here for lunch with my friend today & it wasn't the best. We've eaten at Chili's before (always this location) but this time was pretty bad. Our waiter (Ryder) had NO personality and wasn't very attentive...did the bare minimum amount of work & checking on us. He wasn't very nice or personable but maybe he's just one of those people with no personality so whatever to that. The food, on the other hand, is not a whatever situation & it wasn't good! We ordered the skillet queso which was sort of chunky/mealy like it was reheated from the day before or something. Then, when I got my meal, my fries tasted sort of stale and day-old which was a bummer because I love the fries there usually! The only good thing about the entire experience was the watermelon cooler I drank but there are yummy drinks lots of places so that doesn't even make up for the mediocre service & bad food. I've noticed Chili's really going downhill the last few ones I've gone. The quality of the food is really bad now and it's just not a place I see myself frequenting due to the mediocre food & service. read more

On a Saturday night @ 8:30 PM there was a 35 minute wait and I observed over 10 empty tables. They must not have the wait staff. On a Saturday night that is ridiculous!!!! read more

Great extensive menu! Desserts, salads, and food galore! Happy all day! Food happy hour 3-6. Great prices!

Justin was amazing!! So attentive and kind! After a long hard day at work - he provided that customer service we all want! I will definitely be coming back. :) read more

Chilis sucks in general but you can at least expect service. This is my 3rd time here coming from Austin on work and the service is more terrible then the frozen chicken and other products they serve. I can sit at the bar for 5-10 mins before I even get offered a beer and even longer in refills. Drink slow my friends cause it may be awhile before ya get another read more

So we came to this place because all the restaurant we normally go to were already closed. I was very very disappointed when we first came in the hostess seemed kinda lost, and the server took a very long time to come to the table, and take our order and when my children were done with their drinks he didn't offer a refill we had to ask for one. This is the 1st and last time I'm coming to this place! read more

Were looking for something quick for a late lunch with the family and noticed that they had a sign that said they renovated, so we decided to pop in. We walked in and got as far at the hostess stand and had to leave. They may have spruced up the decor, but they didn't spend a dime upgrading the air purifiers. The entire restaurant smelled like one big smokey hole-in-the-wall bar. Not exactly some place where you want your kids hanging out or where you would want to eat a meal. If we decide to go to another Chili's, it will be inside of Houston city limits because of the smoking ban. read more

We've lived I'm Katy for about 14 years and about once a year we always try this location and every time it's just Ehhh....very mediocre. Burger was dry. Appetizers were greasy and tasted like they used old oil. The only good thing was the cold beer. 65 bucks later.....never again. Wish I would've checked the reviews. I've tried other chilis in different cities and it's never this bad....year after year. read more

Waiting for 15 mins for someone to take my to go order when the restaurant was not busy????? Bad service! And 2 waiters laughing in the back read more

I've been coming to this restaurant since 2011. Wasn't happy with the past experience I had. I've never heard of the bar area not being open seats ever. I can't believe the manager allowed this random lady to scream at us, demanding us to get up because they had told her the bar wasn't open seats. Other people around us heard and it was just not handled at its best customer service. A manager literally came to tell us to stand up and wait on the waiting list. I felt like how are they going to let a customer scream at us, we were customers to. They let her get her way. They should've stopped the lady immediately and not welcome her. Instead we were the ones asked to get up n get humiliated. read more

If you want good food along with great service, then check out your local Chili's. Their baby back ribs will have your mouth watering and their dessert is to die for. I will definitely be back to my Chili's to have a margarita with friends! read more

Ordered to go. Meal was ready pretty close to stated time so no problem here. I ordered a cup of loaded baked potato soup & Cajun pasta w/grilled shrimp. Both specifically with no green onions. Both items received per my request but the potatoes in the soup were not totally cooked and there is nothing "grilled" about the shrimp. The shrimp weren't even seasoned. While both items tasted good stating grilled shrimp on a menu item and not grilling them and having semi raw potatoes in a soup is a big issue. Service at time of pickup was cordial and efficient. read more

I really enjoy the food at chilis, but they allow smoking. I have asthma and going here inevitably causes a flare up. Your clothes reek of smoke and now I have to throw out my purse. I thought we lived in a non-smoking restaurant area. So sad that I won't be able to eat here again read more

This Chili's is by far the cleanest, nicest and most professional establishment I've been to in a while. My waitress Deidress (i think I may have gotten her name wrong?) was excellent and always made sure my wife and I had a fresh margarita as soon as we finished it. Thanks! read more

I've stopped in here before, but this is the first time I remember to check in. Unfortunately what reminded me to check in wasn't a pleasant reminder. A few people I went with got there prior to me and I went ahead and asked them to order for me. I specifically told them what I wanted to eat for lunch. And what I wanted as my beverage. I had them order me a sweet peach tea. As soon as I get to the table and take a sip of my drink. To my surprise it was unsweetened. I asked my colleagues if it was a joke and they said no, we got unsweetened tea as well even tho we asked for sweet. I got there and did not see the waitress for the longest time. When I did end up seeing her it was because she was bringing out the food. Once again. When my food was brought out the order was wrong. Well my friend did mention that she ordered it correctly, but they brought it out incorrectly. So I told the waitress and she looks at my friend with a dumb founded look and was like ugh fine I'll get the fried pickles. Well since i was on a time frame for work I started eating. The rest of the experience does not get any better. I did not see the waitress until I had already finished my meal. The fried pickles did not come out until I was done with the rest of my meal ( by this time I was full) and we never got napkins and refills until the end. I would completely understand if it was busy, but the waitress only had 3 tables tops and spent most of her time in the back. If this could change I might reconsider my review but as of now this is my experience. Not sure if I will be back to this location. read more

Love the new menu! Everything was so fresh. Troy our waiter was fantastic!!! He was so attentive and helpful. I love Chili's to begin with and Tony made that much better! read more

I had the worst dining experience yesterday March 15th, 2015 that I've had in a long time at this Chili's. I was in a table of 6 people ordered and everyone else in my table got served except me, they sent my order to another table to someone that had ordered the same dish. After waiting 30 minutes to be seated and another 30 minutes waiting for the meal and not getting it, they said they would START working on it, which meant it was going to be served when the rest of the party was finished, so I asked to have the meal packed to go, when I got home and opened the box the meal I had ordered was not complete. The worst thing about it was that they did not say a thing to me, no apologies or anything, just 2 hours wasted. Needless to say it's very likely that I will not visit this establishment again. read more

I'm writing because I am unhappy with my last visit to Chilis. I ordered for take out...When I picked up my food I was not read back the order, just asked my name and handed my order. I didn't realize until I got home that they had messed up my order. I ordered a triple dipper and they only got one of my choices correct..the other two were wrong. I called them and was told that there were two triple dipper orders and they got mixed up. Ok...it happens. The manager came on the phone and assured me that she would send me coupons for the amount of my meal since this should not have happened. I said "Thank you very much and I appreciate that". Well it's been about a month...did I get coupons? NO! I will bring it up to them IF I ever go there again. read more

Ok since I complained how terrible the service was last Nov I received coupons and just used them for lunch last week, Food was great, service was excellent. Tried their new Burrito and will order it again. Thanks Chili's for making it right. read more

I normally LOVE Chili's, but this location is just HORRIBLE. I went there with my friends today hoping to get a good meal and have a good time but boy was I disappointed. The Hostess was rude to start off, then it took them like 10 min to attend us and ask for our drinks. Then it took another hour for our food to come out and the worst part is the waiter didn't even come by to keep us updated on why it took so long. When he gave us our food it was HORRIBLE. it was barely warm and tasted gross. I've been going to Chili's for years and this is by FAR the WORST one I've ever been too. it was a extremely disappointing afternoon for my friends and I. I was so mad with the service that it led me to make a Yelp account to complain. read more

If I could give less than one star I would. Me and my fiance went here for dinner tonight 7/15/18. We got our food quickly and the server was nice but our plates and glasses were dirty and after picking around at our food and having a few bites we decided to take it home to finish it, we barely made it to the parking lot before my fiance violently started throwing up and my stomach tied in knots. I immediately went back in to notify the manager so that no one else would get sick and I did so politely and away from other customers as not to ruin their night. And the manager told me off saying it their food couldn't have caused this and didn't even thank me for letting him know. read more

My husband and I came in and sat at the bar for lunch and had the best time with the bartender Sydney. She was so sweet and so funny. Very attentive as well. I told her it was my birthday and she even bought our dessert. Promise to come back and see her every time we go. Chili's is our favorite but now it has gotten better after finding out regular waitress. read more

This is a well managed Chili's. Always has been. They hire quality waitstaff and the food has never had issues. It's good food at a decent price. I've been to dozens of Chili's all over and this one is one of the best run in my experience. P.S. For those of you that miss the old Chili's Trip chili burger. They will still make it. You just have to ask. I wish I had known that. It never hurts to ask. read more

We've been going to this Chilis over 10 years. They were amazingly BAD last night. We waited an hour for our food and it still wasn't right when we got it! There was trash under the table and the chairs had to be change out because they were dirty. Waitress rarely showed up at the table and forgot about our drinks and chips the whole time. Go somewhere else!!! read more

My visit with the kids was unplanned , we just pulled off the nearby highway for a bite. Our waiter was wonderful beside being very patient with the kids . The main highlight about the place was the cleanliness .I witnessed roaches cruising around between the furniture ,i mentioned my observation nicely to our waiter in my way out , and i included it in the in store offered satisfaction survey. But i haven't heard a thing from chilis which was very astounding for me. read more

I don't get the negative reviews. I come here all the time and have had nothing but great experiences. The food always comes out quickly and fresh, and the service has been lovely. read more