Just spoke to the manager Laura about my experience. I am so unhappy with this place. I'm supposed to get another burrito to replace the one they gave me but I don't think I even want that.
Let me start with the communication issue. I've been going to the chicken express in Fairfield for years so I know how to order my specific order. "A super chicken burrito with everything, and an order of sour cream". If you say a "side of sour cream" they will put it on the side and not charge you the $2 (ridiculous price) for the extra sour cream. So when my husband ordered the food, I told him specifically what to say while he was in the drive through, I also heard them repeat the order back. She repeated " ...with everything, and an order of sour cream". So I felt confident that I would get what I wanted. He also ordered 2 tacos and they gave him 4. Again communication. I know the tacos come in 2, but he didn't. So when he asked for 2 tacos he wanted 2 tacos, not 2 orders of 2 tacos. Communication!
So when he gets home and I didn't see my extra $2 sour cream, I just knew they got it wrong. Yes, I take my sour cream serious! Its just way too dry for me! I'm Nicaraguan, we eat it with everything! So when I want extra, and you give me NONE, I'm not eating it!
So at this point I'm annoyed but I decide I'll call over there and ask them to get my name/number so I can get a burrito another day. Laura, the manager, tells me that they didn't charge me for the sour cream and that's why I didn't get it. I tell her, I know I wasn't charged but that's not my fault. I'm happy to pay for it, but they repeated my order correctly, so I should have been charged. After going back and forth about if it was the correct order, I tell her its obviously a communication issue. I didn't feel like arguing anymore so I just said can you just take my info down so I can get it another day. She proceeds to tell me that she will do that but I need to bring back the burrito. I said I won't be back today, you really want a week old burrito? She says yes she needs it back. Even when I'm about to get off the phone she said, make sure you bring the burrito.... Whatever take my trash... Then she says she won't give me a side of sour cream since I didn't pay for it. I told her, I ordered it, you guys repeated it, its not my fault you didn't charge me. Why couldn't she just comp it for all my trouble? At this point I'm just mad I'm arguing over sour cream! I told her how about we just get off the phone and I'll do what I gotta do.
So here's 5 min of my life I won't get back because of chicken express vallejo! I'm so done with you read more