Place went downhill. Monday 3/26 short line no reason to rush the potatoes and send them out floppy. Over and over this is happening I have heard from multiple people that are experiencing the same problems with the lack of care. Since corporate left this store to their own management quality has dropped considerably Don't waste your dollars here We have raising canes and the chicken shop and several chicken options nearby that I would rather go to now. read more

Chick-fil-A - Can I speak to the manager ? - Fast Food Near Me - Santee, California

this location is normally so good & on top of things, but the last two times we've ordered breakfast things have been wrong. the first time, they forgot a breakfast sandwich, which normally would be fine but the girls at the window were gossiping about lord knows who. i'm all for gossiping at work, but make sure everything is done properly first & shut the window! then this morning, back for breakfast we go, this time everything was in the bag, only the english muffins were missing & they put our chicken sandwiches in bowls?? then when my husband went inside to get the english muffins (that we ordered) they made him pay for them. at this point we would rather drive to a different chick-fil-a that's further than keep going to this one for breakfast. so disappointing. read more

Zachary needs a raise plain and simple. He is just pure amazing great employee if I could put put 15 stars, I would. Everyone did great but Zachary is a gem. read more

This place is a joke. They literally didn't even fill up the medium fires halfway. The spicy chicken sandwich was rubbery and the lettuce was soggy. The fries were bland and like I said, they didn't even fill up half. And they want over $10 for a meal? They are on some serious crack. How Christian of them to rip people off read more

Chick-fil-A - What a joke - Fast Food Near Me - Santee, California

I have been going to this Chick-Fil-A for over two years now and have never disappointed. I always order a large waffle fry, spicy chicken sandwich, and cookies and cream milkshake. The chicken is one of the most juiciest chickens I have ever eaten and super tender with a little kick of spice. The waffle fries are always crispy just how I like 'em and perfectly salted. Don't even get me started on the cookies and cream milkshake! The milkshake is super sweet with gooey chunks of Oreo. This classic combo is always a delight to devour after a long shift of construction working. The service is impeccable and the workers always talk with a smile and a bagful of sauces I will definitely store in my construction-built drawer. Curbside pick-up is always super fast. All in all, this Chick-Fil-A is definitely worth it coming to. Don't miss out on such heavenly food and service! P.S I didn't take a photo since I was so quick to devour the food. Sorry about that. read more

Always great service ! Never disappointed they do a great job and I never have an issue with the drive through.

Friendly staff and fairly quick service. I picked up my order through the drive thru and the guy taking my order was super nice. My only complaint was that my fries were unfortunately very soggy. I was hoping for the usual Chick-fil-A fries that are salty and crunchy but all I got were soggy bland fries. Other than my fries the food and experience was great. read more

Josh helped me in the drive thru. i was visibly having a bad day im sure, but was really trying to keep it together. he walked up, noticed something was wrong, and asked if he could pray for me. Extremely polite and respectful staff. Plus I love myself a chick fil a sandwich & mac n cheese. 5/5. This is the only chick fil a I go to because it's always so great. read more

Normal the service is ok but today I got 3 combos and they didn't give me what we ordered bad part we didn't realize until we got home. I tried to report but the receipt code wouldn't work. Be careful people of this store. read more

Love this place! I have nothing bad to say other than how busy they always are. This is hands down the best chick-fil-a in the county. Fantastic food, average/reasonable prices, great quality, great service,and bomb chicken. The service is top notch here, always smiling faces, friendly workers, and a very nice atmosphere. Even though this place is always busy, the drive thru moves fairly quick, and if you decide to dine in, the inside is kept very clean. I've been here quite a bit, and the condiments are always stocked, the restrooms are kept clean and stocked, and the seating area and children's play area are nicely kept. The food is delicious. Fresh, juicy, tender pieces of chicken, amazing waffle cut fries, and the lemonade is addicting. So if you're ever in the area and want some good chicken (plain, spicy, grilled, sandwiches, nuggets, and/or tenders) this is your place. read more

Chick-fil-A - Large Mac & cheese bowl. Yummy - Fast Food Near Me - Santee, California

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So this is the second time I ever Chad chick-flia jaw dropped I know! Anyway this was my first time going in. Went to the drive thru who ever was working the window was so incredibly kind. I am shocked it for sure made an impression on me. Not good enough that dumbo me got his name to give him a proper shout out but he was amazing read more

The service was excellent the young gentleman named Jesse was on point will definitely be back the food was good as always as well!!

Perfect for a lunchtime play date with friends! There's a small indoor play structure with a slide and lots of climbing! The food is good and they have a lot of options. Very friendly atmosphere too. I will be back :) read more

Cindy is an absolute angel of a woman. By far the best experience I've ever had ordering at a restaurant. She took an interest in my fiancé & I, asked us about our pups & offered to get them pup cups. You can tell she truly cares about her guests & loves her job. Her gorgeous smile never left her face & she definitely lights up a room. The world needs more people like her in it. read more

Update: still very bad service for take out, still messed up my order and missing items . The staffs are so polite and helpful when I pointed out what was missing but still not improved . read more

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July 2019, I've been coming to Chick-fil-A for at least a year now. I really love the app I get points and I get free sandwiches. It's really worth getting on the app. One more thing about the app you can choose to put bacon on your breakfast sandwich. Also you can choose to get honey mustard for your sauce right there on the app. They have great hours and great service. I 0ne hundred percent recommend Chick-fil-A five stars today. read more

Chick-fil-A - Fast Food Near Me - Santee, California

Curbside pick up Had to wait 30 min for my food because they " didn't see me". I always go to this location . Always . You may think like wow it's only 30 min . I ordered ahead of time . I had to call the store to get my food . I let 30 min pass by in my car thinking I would get my food. If I didn't call , I wouldn't have received my food at all . Chicken was light pink . Fries were hard as a rock ( over fried ) not soft at all. Don't know what's going on with its service in this location recently. Would love to give it another try some day @ santee . read more

bad nuggets, were way too big for their price. Ordered a toasted bun with cheese and only got the bun. The server couldn't hear a word I was saying, even though he had two perfectly functioning ears. His name was Lucas, but he was Asia, so what are you gonna do. All in all, 0/10, would come again. read more

Chick-fil-A - What my food looked like. - Fast Food Near Me - Santee, California

Best chick-fil-A breakfast I have had and the best service thus far. Zach Zimmermans customer service and positive energy was contagious. Great way to start our trip to Utah. Highly recommend! read more

I just left this chick fil after waiting in line for 45m an you guys gave me the wrong order and on top of that I've called 10times and no one has answered. I'm taking pictures of this order. How do you get an order wrong that you literally scanned from my app. This is the third time you guys have got my order wrong . I highly recommend not coming to this location . La Mesa is much better , if you do come here be prepared to do their job for them and check you have the right meal from top to bottom . They returned my call stating they scanned my app and also still charged my card for the full meal so not only did this location give my the wrong order they actually double charged me ! Which I wouldn't have noticed if they didn't mess my order up . This place is trash terribly unprofessional . read more

Good food and good people still open. They are so nice and even in the rain they keep going to help the community. I love chick-fil-A. I ask for gift cards for my Birthday. Go support them it's a great group of people.You can go inside or go though the outdoor car line . Either way you are treated with affordable efficient and convenient food. read more

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Today service was slow, and uh-uh like really I paid for 2 sandwiches $8 no combo and they meat is smaller than my hand read more

Chick-fil-A - I hope they can better - Fast Food Near Me - Santee, California

Worst store.... Good luck getting your food the same day or the correct items. If you are looking for bad attitudes then You have come to the right place! I keep trying to get this place a chance and it's just a total dumpster fire every single time, save yourself a headache and go somewhere else! read more

Chick-fil-A - Fast Food Near Me - Santee, California

Their portions have drastically changed in a few months!! This is because inflation??? Shame on this "christian " company whose customer service btw one of the worst I've encountered. Go to In N out or starbucks. They have thee best customer service read more

Chick-fil-A - Seven little pieces of meat and a bowl is half full today - Fast Food Near Me - Santee, California

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Wow!!!!! I love my Santee chick-fil-A !!! Every time we come here everyone is always extremely helpful and courteous. What took over the top was last night experience. It was late and we were all very hangry. I got my salad and realized it wasn't what I wanted. I went up to ask if they could change it and EMPLOYEE "JC" was so nice and made it right with no hesitation. This place deserves allot of credit for the awesome customer service each and every employee provides ALL THE TIME!!! read more

Don't waste your time coming to this location for curbside pick up. I've been waiting over 30 minutes for my order.. a car pulled up next to us and got their food within 15 minutes of being parked here. The app kept asking me if I've received my order yet and both times I've said no. I"d would rather wait 30+ minutes for In N Out than this place. chicken isn't even that great.. just in the area and wanted to grab lunch, I understand it could be busy but Very disappointed. Went inside 10 minutes later.. supposedly it was a "System malfunction" was their reason but how can their system malfunction if cars next to us got their food. Do better. read more

Chick-fil-A - 30 minutes and still counting... - Fast Food Near Me - Santee, California

Gave me 8 grilled nuggets instead of 12 that I ordered. Grilled nuggets are expensive. Eating an incomplete meal. Tried calling and no answer. read more

Chick-fil-A - Fast Food Near Me - Santee, California

Food was great like always my order was on point not issues at all everything was there how I order and roger at the drive thru was great so friendly he is a keeper read more

SADDEST CHICKEN BISCUIT I HAVE EVER RECEIVED! Not a usual look for chick fil a , came here 04/01/2022 and received this biscuit that needed way more baking time. It was completely falling apart upon pick up and lacking color, such a disappointment coming from chick Fil a . read more

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Hands down they have the best service and chicken ever. You MUST try their breakfast biscuits! They only serve them until 1030 and if they run out before then you're out of luck. They are buttery, flakey and absolutely fabulous! You have an option of bacon, eggs and cheese or chicken! Both are great so you won't be disappointed either way. If you get a meal you will get their hash brown circle bites. They're the size of quarters and a perfect amount of crispness! They have the best fresh squeezed lemonade too. It's tart and I love all the pulp. Their chicken nuggets are so flavorful and they offer like 8-10 different sauces! I love their waffle fries and chocolate chip cookies too! No matter what you get here it will be delicious and again the service is outstanding! read more

The food is always delicious, the service is the best out of any fast food restaurant, and they do an amazing job of getting through orders quickly, even when they're busy. read more

Breaking news: FIRST TIME AT CHICK-FIL-A, yes you read that right and before you go passing out on me & as Ty dolla $ign says "don't judge me"..... Not gonna say much because you can't really describe perfection, this place did just THAT - I'm just gonna start by saying my goodness lord almighty amen to this heaven sent place from above because I don't even eat chicken, I don't care for chicken period, like i always say there's protein and then theirs chicken lol...but they must be dipping these chicken breast pieces in some addictive substance back there in the kitchen because oh lord the second we inhaled, taste buds lit up and it was like a whole little dance party in my mouth, boomz. Someone asked me if their shakes are better than shake shacks and look here, shake shack is my ride or die 4 life but the shake most definitely put up a fight & could hold its own when it came down to it. Ding ding ding round 1 FIGHT lol. We stay loyal tho to our shake shack period HOWEVER chik-fil-a we are not mad at it by any means & now I just need to get my hands on that sold out Popeyes chicken sandwich see what THAT hype is about you feel me. Do NOT judge me by my review for this but do judge me by the photos I take because they are ACCURITE and will get cha salivating. read more

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I hardly ever write reviews, but had to after receiving such amazing customer service from Josh today. He's such a light! So friendly and amazing at his job. Thanks Josh! read more

I came to the drive-through today around 12:20 PM. The line was very long as expected because it is lunchtime. However, there was one worker that stood out to me. A guy with light brown hair and he had a safety vest strap on and he always had a smile on his face, and he was running food out to cars as they were waiting in line. He even came up to my car and smiled and handed me my food and told me to have a nice day. these are the kind of workers that you want to see working. Even though it's very hot out and very busy I feel like he had a positive attitude, and I just wanted to acknowledge that thank you for having a smile on your face even when it's very chaotic. I didn't get his name, but just know you were noticed. read more

I always see a line wrapped for blocks, thought I'd check out what it's all about. NOPE hard pass. I waited in line behind 5 cars at 9 in the morning for over 20 minutes. I thought short line breakfast couldn't take that long. Was told one price when I ordered then asked for a different amount at the window. Wait that's shady. My food was waiting lol should be after 20 minutes sitting there. Oh it's cold? Yep. Soda is not calibrated correctly so that's $7 of nope. And the "manager" that was at the window needs training. Seriously a fail. read more

Chick-fil-A - This what I opened. What a mess. Zero stars earned you can thank yelp for the 1 star. - Fast Food Near Me - Santee, California

Every time I come here the food is great, hot, taste fresh, made as I ordered it and the state greet you with a hello and ask how can I serve you. The chicken is always very moist and juicy!!!!! Because they indeed get busy, sometimes the tables in the restaurant are not as kept as I would hope but you do see staff making efforts to make the rounds. Kids love the indoor play structure and it's nice to hear their voices in laughter. They have a wide variety of sauces for your chicken in which you can't go wrong with them. My two favorites to mix are the honey barbecue with the barbecue!!!! They no longer serve it but I miss their carrot salad. I can't wait for Christmas for the peppermint shake to come back into season!!!!! I like the fact that they serve different shakes throughout the season and lemonades. Today the watermelon mint lemonade was quite tasty. It was on the sweet side so I added some water to dilute it but overall it was pretty good. When I went back for a refill they don't put the watermelon mint mixture but I was able to refill with just lemonade. I like the fact that they close on Sundays as they indeed need a break and it allows their employees to spend time with their families!!!! It's not always about us as we can find some other place to eat/ cook at home on a Sunday and then come back any other time throughout the week. read more

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This is what everyone dreams that a fast food chain would be like. What I mean by that mainly is their customer service. I've only been here 2 other times and it was going through the drive thru. Today I came along with my grandmother and my daughter (who is 1/ 1/2). The customer service upon ordering the food was fantastic. We were helped by a girl name Zuriel or Zeriel? I'm 100% I am spelling that wrong. She had purple nail polish and a tongue piercing. Very sweet. After we ordered a man walked up to us before we even found our seats and said our food was ready. He offered to walk us to our table. Every time I come here it's crowded, and I can see why. We didn't realize that the cup that held our soda cup had our sauces in the bottom of it until the employee that helped us , dumped them out. There was another employee that walked around the entire time of our stay and cleaned. At one point she offered if she could get us a refill on our drinks! Wow! The only thing that disappointed us was the chicken nuggets are super tiny! Other than that, our dining experience was better than most expensive restaurants I've been too! My grandmother got an 8 chicken nugget meal, my daughter got a 4 piece chicken nugget kids meal, with tasty fresh fruit and a juice box and I got a Cobb salad which was amazing. A bottle of water was $2.06 which is fine expect for it was a smaller bottle of Instead if a regular size one. Customer service: Excellent! Cleanliness: Perfect! Food: Other than the chicken nuggets, perfect. Prices: Pretty good. Parking: A bit tight. Drive Thru: Always long lines. Crowd: Almost always packed. read more

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Love chick -fil-A but this location stinks. They can never do anything other locations do and the service is meh. Everything is, "we can't do that". Example for context: They spilled coffee on me and the drive through attendant giggled and didn't really apologize. Asked for them to put cream and sugar inside my coffee since I had a long drive but "they can't do that" The La Mesa location is much better, they do it without me asking. read more

Curbside was not delivered. Staff placed on counter, shuffled to the back and never brought out. After 20 minutes of waiting, went inside to ask for the order. Food was room temp at best. Politely asked for a fresh order and ZACHARY was outstanding! He was quick, responsive and great interfacing with my 14yo. My son was thrilled despite the inconvenience and wanted to make sure we gave him a shout out. Thank you Zachary! read more

Mobile order app will always help speed up the process. Everything else is based on experience. Food is great obviously and service is usually good. read more