the food was amazing and fresh! service was awesome and the manager was magnificent, Sharon was soooo sweet and accommodating it was very nice meeting her. we need more managers like her read more

Stephanie helped me and was so kind! She was very quick and courteous when I ordered with her. I tried the new Cloudberry Sunjoy sweet tea/lemonade drink and it was pretty tasty! Can't say I've ever heard of cloudberries but I was here for it! No refills on it unfortunately though! I just had a breakfast biscuit sandwich meal and it was delivered to my table quickly. The meal itself was hot and fresh and I was feeling satisfied when I finished eating. Perfect to get my day started. I've been to this location many times and the service is always quick and the workers are always very nice-- definitely recommend! read more

This is my go-to Chick-fil-A in Irvine and Tustin area. I go here too much. I always do drive thru though and it's super painless. My favorite to get is the Chick-fil-A sandwich but with pepper jack cheese and then a large fries. If I'm feeling splurging, their iced coffee with vanilla is not bad, either! I love breakfast though. Chick-fil-A biscuits or bacon, egg,and cheese biscuit and tater tots are so good. The breakfast minis are bomb, too. read more

I recently placed an online breakfast order at the Marketplace before the Breakfast window closed. However, since I did not click the I'm here button before 10:30 my order was cancelled. When I went into the restaurant to inquire about this, the team supervisor, Jennifer, was extremely rude when I inquired about the order. She explained that the order was automatically cancelled because I didn't click the button. I'm fine with not getting my breakfast, but her curt answer and walking away from me was not cool. Not a great impression of a re-opening. With the recent opening of this restaurant, I will for sure not be coming back here, I'll be going to the District. I felt unimportant as a customer and felt her attitude was uncalled for. read more

I'm sick and tired of drive through orders being fulfilled before online orders where I tell them on their app that I'm here already. It makes no sense that I click on the app to tell them I am there before I even arrive so that I think I might have some chance of the order actually being ready when I get there. But despite the app saying that they are starting to prepare the order as soon as I clicked that I arrived I have to go there tell them that my order is and then a couple minutes later they might actually start preparing it well in the meantime people are just breezing through the drive-through they got here way after I didn't already have their order. read more

Messed up my order and was told I'd get a free meal coupon in my email and never received

We love chick-fil-A but today's visit was very disappointing. I was there at 9:52 pm and bought a salad ( which is my favorite item at this restaurant) I always get the Cobb salad , I usually go to the location in Santa Ana on 17th st or the one in Costa Mesa which is by my work, but today I was in the market place and decided to go to this location. My salad was half of the plate , I know how they always serve it so I know that what they gave today wasn't the right portion, I ordered some fries also , the cashier asked me if I like some sauces to go with the food and I said yes I like CFA sauce, ranch and buffalo and she said yes . When I got home, there was no sauces and my salad half way served. That's not the service I spect from chick- fil-A but that was my experience today . read more

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Food was ok, don't expect much from any Chick-fil-a. What was exceptional at this locale was the service. All employees had a smile and were always looking to help customers. read more

They have a bifurcated drive through. The order takers have no rhyme or reason in how they take orders amongst the lines. I watched two sets of order takers work one line and then split off to work individual lines. This poor organization resulted in a prolonged wait for many. read more

I went to Chick-fil-A on June 7 at the Tustin location and the people that took my order were great but when I got to the window, the white young boy with curly hair was extremely rude and rushing me mind you I had a big order so he gave me my food. I just asked if all the condiments were in there he was trying to push the six drinks into my hands so as I'm sitting down my food, he proceeds to roll his eyes and try to rush me so when I ask him again, is that everything he says yeah with a attitude so I did proceed to tell him thank you for the attitude, but I think that was very unprofessional because Why are you in a rush? When I had only been there for two minutes. read more

This location is garbage and the customer service is terrible. I'd rather order from AI. And look at this dry, crusty, old, hard bun. The chicken was dry. I hate posting bad reviews but this location needs to do better. I hope whoever is responsible for this franchise sees this. read more

Chick-fil-A - Fast Food Near Me - Irvine, California

Our go to Chick-fil-A since it is the closest to our home. Consistently very good every time. Our go to items from the menu: the chicken nuggets, spicy chicken deluxe sandwich, mac and cheese and of course their milkshakes. The chicken is consistently of high quality and pretty delicious. The Chick-Fil-A milkshakes are the best fast food restaurant milkshakes around and I don't think it is particularly close. What I really appreciate from this location is that the service is consistently great, whether we eat in, do take out from the app, or go through the drive through. read more

I've heard good things about Chick-fil-A, though this was actually the first time I tried it! We were driving back from Irvine and stopped at the drive-through. I had already had chicken that day, so instead of going with an obvious choice I stuck with a cookies 'n' cream milkshake. This place, right off 'the 5', seems like a really busy stop. The line generally moves quickly. Employees walk out to your vehicle with an iPad/tablet to offer a menu, take your order and then hand you your receipt. You pay once you drive up to the window. The process was a bit slower for our group of 4 because the employee billed us the wrong item. This was fixed easily when we drove up to the window to pay, but the cars had already started to gather behind our vehicle. The milkshake was really thick, essentially a liquid icecream. It was good. Next time I'll have one with fries or chicken fingers because it was a bit simple to have alone. Overall very tasty though. read more

Chick-fil-A - Cookies n cream milkshake - Fast Food Near Me - Irvine, California

Terrible food and service. I ordered 2 Smokehouse chicken sandwiches with bacon. The bacon was rancid. I called and Claudia told me that it wasn't rancid because the longest that they allow the bacon to sit out is only for one hour. However, the bacon had a strong odor. I drove back to return the sandwiches and fries. I got in the car just to realize that they didn't replace the fries that were in the boxes with our returned sandwiches. This time I went through the drive through and was told at the window that the previous associate gave me free sandwiches so in turn I don't get another order of fries. I told him I had already paid $32 plus dollars, so no it wasn't free. However, Claudia the manager comes to the window. She appears upset and annoyed. She asked, all you need is two fries and I said yes. She gave me the fries, she nor any of the associates that helped me at the window didn't apologize for their misunderstanding nor for the old bacon. Terrible customer service. I will not return and I will make sure that my friends or family never go here. read more

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This is the worst chick-fil-a location I have ever been to. My boyfriend's chicken sandwich and my chicken tenders were burnt. Our experience here last night was terrible as all the employees completely ignored us even though the store was empty. There were about five employees that made eye contact, but none of them asked if we have been helped or needed anything. When my boyfriend tried walking closer to the counter and called them, the employees walked the opposite direction. After five minutes, there was one employee that was clocking out and told the cashier to help us. Chick-fil-a use to be one of the best fast-food chains, but it has sadly gone downhill over the last few years. They were known for serving quality fast-food and providing the best customer service, but they are now lacking in both areas. I recommend you to go to another location if you want some chick-fil-a. Food: 2/5 Service: 1/5 Value: 2/5 read more

Chick-fil-A - Burnt Chick-fil-A Chicken Sandwich - Fast Food Near Me - Irvine, California

Put in a online order, showed up 10 min later when it should have been done, waited for 15 min while they served people that came in and ordered after me and cleared at least 10 drive thru cars that showed up after I already told a worker I was their for pickup read more

Placed an order online to redeem a free chick-fil-a sandwich. Ordering online does not speed up the order since you still have to wait in the drive thru line, which is pretty long. It took maybe about 15 mins to get my order. The staff wasn't super friendly, and they didn't seem happy. When I got home to dig in, I overall enjoyed the sandwich. It was still hot, and the piece of chicken was a good size. The chick fil a sauce was delicious as always. read more

I spent over $100 and they forgot 2 meals. Luckily I checked my bag before driving all the way home. They made me feel like I had stolen the items when I told them they forgot to add my 12 count nugget and wrap. They took all the food out which is understandable but they had it layed out on this wet counter. The man helping me apologized but a worker named Vanessa came and made it seem like I was scamming them. Ma'am I'm getting food for my family after a long shift and long week. I don't have time to pull into the store and spend 10 mins having the workers touch all my food and make me feel like I was the one in the wrong. If someone is spending $123 on food I would hope they would triple check that the order is correct. Vanessa didn't offer an apology. I kept my cool in person but this review is to remind others to always check your bag before leaving. Horrible customer service. read more

Ordered some spicy chicken deluxe sandwiches in the drive thru today. When we asked for buffalo sauce a fella named Matthew was training a girl and he told her to tell us they were out of it. Also, right before he told her to tell us , he laughed and smiled at himself? Anyways we didn't believe him and once we got to the window we asked for buffalo sauce and they gave us four packets no problem. So strange that he smiled at himself and told us they were out of it. Womp. read more

Chick-fil-A - MATTHEW - Fast Food Near Me - Irvine, California

This chic fil a consistently gets our orders wrong. If it's not the food they get wrong, it's the drinks. We have to constantly check our food and even then they get something wrong we can't see. Once I was giving my order to a high schooler who worked here and asked me what provolone was ‍. It's convenient to be so close to a chic fil a because I love their food but this branch is lacking in such a great amount compared to other locations. read more

This Chick-fil-A has reopened after a much long hiatus of fixing whatever they did. I believe it was the drive thru and interior but this is just a review of my drive thru experience on 5/11/24 at around 1130AM. There's plenty of parking if you decide to go and dine in so that's nice. The drive thru is one big loop that's at the other end of the building, versus where it used to be more towards the beginning which is a welcomed change as it would get really congested near the entrance. The drive thru wasn't too busy and I placed a mobile order which is a great way to order everything you want ahead and earn points towards their loyalty program. There was only another 4 cars ahead of me and at some point the drive thru did clear out. However, I've seen this drive thru get really long and you could be waiting quite a while for your food and probably better off going inside and picking it up. My greatest disappointment was finding out that my drink was the wrong size and I had no pickles on my order and I found a lot of pickles on my sandwich! I am not a pickle person and disliked my sandwich just because I hate the taste of pickles. My drink was great but unfortunately I think they gave me a small when I ordered a large. Also on my receipt on the bag it did show no pickles. Interestingly enough, the car in front of me handed back a drink that looked like a large AND when they left, they actually had to go back through the line because of something that messed up. So looks like I'm not the only they messed up. While I normally love Chick-fil-A and they pride themselves on service, I felt like this location was not up to snuff compared to the others I've been to. Also overlooking my food preferences and having a disappointing sandwich led to this 3-star review and hoping they take this feedback and improve on this as it just reopened and would hate for them to already be lacking these Chick-fil-A standards that many have come to expect. read more

Sat in the same position of 3rd car from the drive thru window for 15 minutes. Asked nicely if they could throw some nuggets in the bag after just sitting like I did. A manager came right over and said "if we gave nuggets for that we'd have to fill the parking lot with cars and make them all wait for them." The line is back up and running just fine, and there were maybe 10 cars total waiting. I don't think it would have broke their bank to be compassionate when a customer is asking politely. Personally, I'll stick to In-N-Out from now on. read more

Does not honor Nurses Week- found out that each restaurant is independently owned. Such a disappointment to know that Nurses week is not celebrated at this location. read more

I enjoyed the food and I appreciate that they say "my pleasure" Lauren did a good job at the counter. 5 stars!

Fast and easy! I ordered online and picked it up in store. I came home and the bun was missing. I called the store and they were able to make it right by applying a credit to my chick fil a app. read more

Does anyone feel that this location customer service has gone super downhill? Terrible customer service!!!! Joshua didn't let me know when he was ready to take my order and was just looking away the entire time. read more

Absolutely terrible experience. Simple request for no cheese on my burrito could not be fulfilled in a timely matter. Imagine going in to anaphylactic shock just because the manager is too careless to read your order back. Also I asked for extra salsa and they didn't even bother to put some in the bag. Stay way! You're better off going to McDonald's at least the care about your experience. read more

If y'all want a full grown hair in your foood. Pull up to chic on el Camino. They'll never disappoint. read more

Chick-fil-A - If y'all want a full sized hair in your food. Pull up to Chic fil a on el Camino, they'll never disappoint. - Fast Food Near Me - Irvine, California

Extremely slow service. Took 17 minutes to receive our food. They also allow wet dogs from the rain in the restaurant.

Fast drive through. Didn't have ranch dressing but food was good. Had chicken tenders and nuggets. Both were delicious.

________________________ \ / / -:: OVERALL RATING ::- \ \ / / 4.0/5.0 :: Venue \ \ 4.0/5.0 :: Service / / 4.0/5.0 :: CFA App \ \ 4.5/5.0 :: Food / /_______________________\ -:::- VENUE -:::- CFA is situated at The Market Place & very close to the 5 freeway. The interior dining room is very clean, well lit & organized. They even have flowers in vases placed at every table within the establishment! Visible menu at the registers. There's also a separate children's indoor play ground with glass walls so parents can keep an eye out for their kids. Plenty of indoor & outdoor patio seating. -:::- SERVICE -:::- From my experiences I must say the drive-thru service is better & the staff is friendlier & cheerful (regardless what time of the day it is). The last time I dined in for b-fast I wasn't to thrilled because the gal who took my order wouldn't let me scan my CFA QR code to accumulate my points because I already paid. It was literally 5 sec after I paid that I realized I forgot to give her my CFA QR code. She didn't give me any options or help, said sorry nothing she can do & walked away. I was very upset. I called the corporate # to have them assist me instead. It would be nice when placing order that the staff asks if we have the app to gain points -- just in case we forget! Sometimes we have so much going on that we do forget! I've been to other CFA locations & their service do not disappoint - very courteous & happy! -:::- CFA APP -:::- Love the app & more so getting the free treats they'll offer here & there, aside from the earned treats. Super easy to use & one can place order ahead of time for pick up as well. Funds can be added to the card ahead of time as payment. Great app to download on your smart phone if you haven't yet. -:::- FOOD/MENU -:::- Food comes out in a very timely manner. The quality has been very consistent & I love their variety of sauces they have to offer. Everything I had listed below is pretty darn good & nothing fell below my expectations. Price is just a tad little up there but worth going for the quality! Chick-a-Minis [5.0/5.0] Egg White Chicken Grill [4.5/5.0] Sausage Hash Brown Scramble Bowl [5.0/5.0] Hash Browns [5.0/5.0] Grilled Chicken Sandwich [4.5/5.0] Grilled Nuggets [4.5/5.0] Spicy Chicken Sandwich [4.5/5.0] CFA Nuggets [5.0/5.0] Waffle Potato Fries [5.0/5.0] Frosted Lemonade [4.5/5.0] read more

Chick-fil-A - 10/26/17 (thu): Hash Brown Scramble w/ Sausage! Yuuums! - Fast Food Near Me - Irvine, California

Ordered breakfast on their app. The drive thru line was10 cars deep so I wanted to see which way was faster. I placed my order, checked in and parked in the designated area. Our order was ready in 4 minutes! We beat the drive thru line! I should have ordered salsa with my breakfast burrito, but it was still good. read more

Just want to say it's $9.15 for just one chicken sandwich yikes .... Inflation at its best. At least the deluxe chicken is fresh. read more

I was craving some chicken and lucky for me Chic Fill A was next door to Starbucks. I ordered the 30 piece chicken nuggets. The cashier gave me a variety of dipping sauces to try. A short time later my nuggets were at my table. I enjoyed all the sauces and the chicken was even good plain. I wish I ordered 60 pieces. The dining room was clean, and all the employees were super. Lots of happy kids were enjoying the play area. This is a family friendly place with good food and service. read more

Chick-fil-A - 30 nuggets. Not nearly enough - Fast Food Near Me - Irvine, California

25 minutes to get 2 sandwiches. They give all their attention to the drive through and none to the dine-in guests. Definitely gives the franchise a bad name. I asked the person that brought my meal if it's always this bad of service and he said they don't have enough staff for the evenings. Sounds like this one needs some management help quick. read more

After being closed for wayyy too long this place isn't the same. The workers never say my pleasure and give aggressive responses. The workers look mad to be there. This is the third time I've gone through the drive through without getting straws for my drinks. read more

I used to enjoy coming to this chick fil a, but my most recent expierence since its reopening have been a bit disappointing. Their service is incredibly slow and it was a bit difficult to find someone that can assist. read more

all i got to say is that the food is really good the only bad thing about this thought is that it looked so good that this guy absoultley stole my food and ate it all. read more

Chick-fil-A - Fast Food Near Me - Irvine, California

The service sucks everyone is rude unmotivated and they make you ask yourself why did you get this job? Please do not waste your time at this location. They suck like that's all you can say about them is that they suck. I have always been a very nice person when it comes to treating food workers with respect, but no matter how many pleases thank you and have a good night you say to them they give you this look as if you're stupid. I really do not expect this from this company but it looks like they're now allowing room for mistakes like this location. read more

The staff here is not even close to other chick fil-a.. when it comes to service and efficiency. Missing sauce, random "please park on the front" (not including 10 mins of wait time waiting for the van infront of us just waiting at the pickup window). You get better and prompt service at other chick-fil-a. When the worker delivered our food in the parking lot he just left, making us walk back inside and ask for the missing nugget sauce. read more