Sharon is the best person to have on that floor. Honestly you hardly see people take pride in their work anymore, and she does. I respect the hell out of that. They have a wonderful employee, very lucky. read more

Ordered two 12-piece chicken, two grilled chicken sandwich and one large fries...waited for 10 min in drive thru. Came home and found out that they only packed one box of 12-piece chicken so now I have an upset child at home. Check your order in the car before you leave the parking lot. read more

Chick-fil-A - I ordered correctly...they messed up my order - Fast Food Near Me - Irvine, California

This location of Chick-fil-A recently reopened, and I enjoyed my experience. The inside of the restaurant is very big and has a lot of seating. I ordered the chicken nuggets and macaroni and cheese. The food was very delicious. Their unsweetened iced tea was also very tasty. The employees are very friendly and brought the food out to us. The drive-thru section has been expanded, which is great to speed up service read more

We just finished a game and we had the best service on the drive thru with the server josh 676767, food was great btw, felt rlly nice after a rough day. Give josh a raise he gave the best ambience ever. 67 read more

Super great service. they catered to us and our 3 toddlers as if they were their own. offered to trade kids meal toy for ice cream which was a big hit. they made sure the tables were all cleaned and helped clear the table of the mess the kids made. Staff was very friendly and helpful. read more

So they FINALLY reopened, and it's such a convenient location for us. My kids were thrilled with the updated playplace and its clean enough. They should have hand sanitizer stations around it though. Food is always good, though I think my spicy chicken sandwich was just regular. The lemonade is always delicious. They used to keep ketchup packets out but there were none, had to ask a team member. This is a staple for us but I hope my food is actually spicy next time! read more

Sharon was AMAZING. She has such great customer service, truly the best customer service I have received from any fast food place! She is very friendly and very polite. read more

I ordered my food from DoorDash but based on this order in Preview orders where I was actually in the store, the food is very good comes out quite fast unless it's a very busy day. It's very clean inside and it provides play pens for a little children too. 10/10! read more

Now I'm forced to see my waffle fries closely every time I eat at Chick fil A. !!! Disgusting to see hair in waffle fries!! read more

Chick-fil-A - Got hair in my Waffle Potato Fries!! When I got this before employee she just shrugged off " do you want another one!!!!!!".. - Fast Food Near Me - Irvine, California

Sharon is always going above and beyond in assisting and greeting customers, maintaining a clean eating environment, and providing a friendly, hospitable atmosphere. I really appreciate her every time I eat here! (Which is quite often) read more

Love this location. The drive-thru line has two lanes that merge into one, and it always goes pretty quickly (especially compared to the Tustin Legacy location). The food is your standard Chick Fil-A stuff, so the quality doesn't vary much from other locations I've been to. For indoor dining, the space feels very new and has always been very clean during the times I've been. There was even an employee who walked around with a tray passing out mints. read more

The chicken does not go in with this market salad it is a different type of shredded chicken read more

Chick-fil-A - The chicken does not belong on this market salad in this form - Fast Food Near Me - Irvine, California

This chick-fil-A was pretty good. The got our order correct and we're very nice. The food was tasty and fresh. They have a small play area that was nice, but needs to be cleaned. There was plenty of parking. read more

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I understand they closed at 11. I pulled into the drive thru at 1058. The guy standing there taking orders said don't worry we can take ur order at the window. There were four cars ahead of me. I waited 10 minutes behind those cars to get to the window just for them to say sorry we can't serve you. Why the heck did you guys make me wait then. The girl said why didn't he take ur order the guy said oh it's because I signed out of the screen. So I waited 12 minutes just for them to deny me service. I'm a CFA signature member I eat here all the time and honestly I woulda been okay with them telling me sorry we're already closed up but they had me waiting at the window for 10 minutes acting as if they could make the food. JUST TELL ME. read more

Do not expect this location to get your order right when you go through the drive-thru. Check it before you leave because 99% of the time it will not be correct. If you order grilled nuggets you will always get breaded nuggets. And then when you go inside they have the nerve to ask you for your receipt because they're not sure if they have to charge you the difference between grilled and breaded. If you would get my order right in the first place!! read more

the food was amazing and fresh! service was awesome and the manager was magnificent, Sharon was soooo sweet and accommodating it was very nice meeting her. we need more managers like her read more

I went through the drive thru at night and something just tasted off. My fries and nuggets were slightly soggy. It was my first time at this location. I'm thinking the oil was just not hot enough or the food needed to be cooked a little longer. Or perhaps the food was not as fresh and had been sitting out for a while before I got to the drive thru - I'm not sure! The taste was just off Unfortunately I couldn't finish eating the rest of it and was left feeling unsatisfied. Next time I will go back to the Irvine location that I like going to read more

The true test of quality customer service is performance and attitude under pressure and adversity. It was a crazy rush this morning for whatever the reason and the drive through line extended well into the parking lot. We picked up the order, it was wrong. Circling back through, they immediately rectified the situation even with a lobby full of customers waiting for their food. The pleasantness, smiles, and the excellent customer service never wavered. Food was hot and delicious as always. Truly impressive. read more

Messed up my order and was told I'd get a free meal coupon in my email and never received

After an extremely busy day I decided to order some chick fil A which was delicious as always but looks like they gave me a bunch of crumbs in my large waffle fries order the top ones were whole and once I got half way the pieces got smaller and my son's strawberry sundae was plain vanilla sundae so we both were disappointed read more

Chick-fil-A - Strawberry sundae? - Fast Food Near Me - Irvine, California

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They have a bifurcated drive through. The order takers have no rhyme or reason in how they take orders amongst the lines. I watched two sets of order takers work one line and then split off to work individual lines. This poor organization resulted in a prolonged wait for many. read more

Food was ok, don't expect much from any Chick-fil-a. What was exceptional at this locale was the service. All employees had a smile and were always looking to help customers. read more

AVOID THIS CHICK-FIL-A!!!! What happened to the friendly service? Worker #1: What is the name for the order?" Me: "Paul" Worker #2: the worker who took our order suddenly cuts to the drive thru window to get his drink refilled when my family is waiting for our food. Worker #2: "Hey, let me get a refill": They are giggling and having fun when we were just waiting inside the car. Worker #1: Sorry, what is the name for the order?" Me: "PAUL!!!" So rude that my wife took the picture from the passenger seat..... Very disappointed. read more

Chick-fil-A - Fast Food Near Me - Irvine, California

I went to Chick-fil-A on June 7 at the Tustin location and the people that took my order were great but when I got to the window, the white young boy with curly hair was extremely rude and rushing me mind you I had a big order so he gave me my food. I just asked if all the condiments were in there he was trying to push the six drinks into my hands so as I'm sitting down my food, he proceeds to roll his eyes and try to rush me so when I ask him again, is that everything he says yeah with a attitude so I did proceed to tell him thank you for the attitude, but I think that was very unprofessional because Why are you in a rush? When I had only been there for two minutes. read more

Came in with my 2 year old. Ordered with "Kelly" no greeting, clueless about the menu, which is fine but she was rude about it. She clearly needed more training, both technical and attitude. When she brought my food she barked at me about the play area being closed however 2 minutes later there was 6 kids in there. 5 minutes after that a worker came and removed the closed sign from play area. I could be understanding about all of this, had she been polite. She wasn't though she completely ruined my lunch! read more

Chick-fil-A - Shout out to Kelly, worst customer service - Fast Food Near Me - Irvine, California

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Terrible food and service. I ordered 2 Smokehouse chicken sandwiches with bacon. The bacon was rancid. I called and Claudia told me that it wasn't rancid because the longest that they allow the bacon to sit out is only for one hour. However, the bacon had a strong odor. I drove back to return the sandwiches and fries. I got in the car just to realize that they didn't replace the fries that were in the boxes with our returned sandwiches. This time I went through the drive through and was told at the window that the previous associate gave me free sandwiches so in turn I don't get another order of fries. I told him I had already paid $32 plus dollars, so no it wasn't free. However, Claudia the manager comes to the window. She appears upset and annoyed. She asked, all you need is two fries and I said yes. She gave me the fries, she nor any of the associates that helped me at the window didn't apologize for their misunderstanding nor for the old bacon. Terrible customer service. I will not return and I will make sure that my friends or family never go here. read more

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First, They made wrong burgers and want to charge me again and refund the original , stupidest customer service EVER; name on receipt(attached) Second, everyone in this location seems lacking; the burger guy came out without mask and dirty hand, touching dirty doors , taking to the coughing lady and came back making burger... I bought 3, and of course after seen all these, I trashed all and went to IN and out. read more

Chick-fil-A - They made wrong burger and want to charge me again and refund the original , stupidest customer service EVER , - Fast Food Near Me - Irvine, California

I recently placed an online breakfast order at the Marketplace before the Breakfast window closed. However, since I did not click the I'm here button before 10:30 my order was cancelled. When I went into the restaurant to inquire about this, the team supervisor, Jennifer, was extremely rude when I inquired about the order. She explained that the order was automatically cancelled because I didn't click the button. I'm fine with not getting my breakfast, but her curt answer and walking away from me was not cool. Not a great impression of a re-opening. With the recent opening of this restaurant, I will for sure not be coming back here, I'll be going to the District. I felt unimportant as a customer and felt her attitude was uncalled for. read more

Came again today, it is so sad to see how down hill the staff here has gone. Nobody is smiling, everyone looks genuinely miserable. They make you feel like you're inconveniencing them by being there. The food is still good, but I wish the management could do something about the terrible staff situation. Sigh! I hate writing this because my friend works there. I'm certainly not saying that everyone there is incompetent, but I feel as though the supervisors aren't really doing an adequate job of making sure that the employees are satisfying the needs of the customers. I love the food here, and I've been getting it to-go for a while, but I'm kinda glad I don't have to eat in anymore. It used to be a fun family night out... now the vibe is just off. read more

Chick-fil-A - Treated myself to an Oreo milkshake after a long day of testing. - Fast Food Near Me - Irvine, California

frosted coffee: 10/10 ice cream and coffee flavors are so distinct and detectable. my favorite treat from cfa frosted lemonade: 9/10 so sweet and creamy, never disappoints cfa in general is one of the best fast food chains out there I don't know what i'd do without it read more

Chick-fil-A - frosted coffee | frosted lemonade IG: @parkmunchies - Fast Food Near Me - Irvine, California

This is my go-to Chick-fil-A in Irvine and Tustin area. I go here too much. I always do drive thru though and it's super painless. My favorite to get is the Chick-fil-A sandwich but with pepper jack cheese and then a large fries. If I'm feeling splurging, their iced coffee with vanilla is not bad, either! I love breakfast though. Chick-fil-A biscuits or bacon, egg,and cheese biscuit and tater tots are so good. The breakfast minis are bomb, too. read more

We love chick-fil-A but today's visit was very disappointing. I was there at 9:52 pm and bought a salad ( which is my favorite item at this restaurant) I always get the Cobb salad , I usually go to the location in Santa Ana on 17th st or the one in Costa Mesa which is by my work, but today I was in the market place and decided to go to this location. My salad was half of the plate , I know how they always serve it so I know that what they gave today wasn't the right portion, I ordered some fries also , the cashier asked me if I like some sauces to go with the food and I said yes I like CFA sauce, ranch and buffalo and she said yes . When I got home, there was no sauces and my salad half way served. That's not the service I spect from chick- fil-A but that was my experience today . read more

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I spent over $100 and they forgot 2 meals. Luckily I checked my bag before driving all the way home. They made me feel like I had stolen the items when I told them they forgot to add my 12 count nugget and wrap. They took all the food out which is understandable but they had it layed out on this wet counter. The man helping me apologized but a worker named Vanessa came and made it seem like I was scamming them. Ma'am I'm getting food for my family after a long shift and long week. I don't have time to pull into the store and spend 10 mins having the workers touch all my food and make me feel like I was the one in the wrong. If someone is spending $123 on food I would hope they would triple check that the order is correct. Vanessa didn't offer an apology. I kept my cool in person but this review is to remind others to always check your bag before leaving. Horrible customer service. read more

Put in a online order, showed up 10 min later when it should have been done, waited for 15 min while they served people that came in and ordered after me and cleared at least 10 drive thru cars that showed up after I already told a worker I was their for pickup read more

I enjoyed the food and I appreciate that they say "my pleasure" Lauren did a good job at the counter. 5 stars!

Does anyone feel that this location customer service has gone super downhill? Terrible customer service!!!! Joshua didn't let me know when he was ready to take my order and was just looking away the entire time. read more

Stephanie helped me and was so kind! She was very quick and courteous when I ordered with her. I tried the new Cloudberry Sunjoy sweet tea/lemonade drink and it was pretty tasty! Can't say I've ever heard of cloudberries but I was here for it! No refills on it unfortunately though! I just had a breakfast biscuit sandwich meal and it was delivered to my table quickly. The meal itself was hot and fresh and I was feeling satisfied when I finished eating. Perfect to get my day started. I've been to this location many times and the service is always quick and the workers are always very nice-- definitely recommend! read more

This location is garbage and the customer service is terrible. I'd rather order from AI. And look at this dry, crusty, old, hard bun. The chicken was dry. I hate posting bad reviews but this location needs to do better. I hope whoever is responsible for this franchise sees this. read more

Chick-fil-A - Fast Food Near Me - Irvine, California

Absolutely terrible experience. Simple request for no cheese on my burrito could not be fulfilled in a timely matter. Imagine going in to anaphylactic shock just because the manager is too careless to read your order back. Also I asked for extra salsa and they didn't even bother to put some in the bag. Stay way! You're better off going to McDonald's at least the care about your experience. read more

This chic fil a consistently gets our orders wrong. If it's not the food they get wrong, it's the drinks. We have to constantly check our food and even then they get something wrong we can't see. Once I was giving my order to a high schooler who worked here and asked me what provolone was ‍. It's convenient to be so close to a chic fil a because I love their food but this branch is lacking in such a great amount compared to other locations. read more