I love Chick-fil-A and the food is great, but the service I experienced here was so unprofessional. First of all, I pull up to the drive thru at 10:00pm, so I understand that it's the end of the night and the workers are probably tired and ready to go home. However the service I received was so uncalled for. There was an employee named David, and another employee who didn't have a name tag (?) who took our order. They were waiting at the drive thru sign when we pulled up, and there were no other cars. We asked David to see a menu, because we weren't sure what we wanted to order yet and wanted to see all of our options (which is a normal thing to do I thought?), and since they were waiting at the drive thru sign, we weren't able to see the drive thru menu. We figured it was probably difficult for the employee to pull out a menu, so we suggested just ordering at the light up drive thru menu so we could see our options and have some time to order. David tried to find a picture of the menu on his ipad thing, and when he couldn't, he asked us "Have you guys not been here before?". We gave him the option of us just pulling up to the drive thru intercom, but he insisted on finding a menu on his ipad or us just automatically knowing what we wanted. He reluctantly followed us to the drive thru intercom area so we could look at the menu. I ordered a kids meal and asked if I could just not have a drink because I didn't want one and I didn't want to waste a cup/drink, but he told me "it comes with the kids meal anyway so" and wouldn't give up until I told him a drink. I just agreed and threw the drink in the trash right after. Then the other employee who wasn't wearing a name tag, received our payment and didn't say a nice ending greeting, he just walked away? Not the usual service I receive from Chick-fil-A or expect from such an establishment, no matter the time of day. I won't be coming back, nor will I recommend this location to anyone near me. read more

This is my very first visit to Chick-fil-a and I am very DISAPPOINTED. I used the drive through to order a chicken sandwich & nugget meal. When I arrived home, South MV (20-30 min drive), I was taken aback that I didn't get my sandwich, instead there were nuggets and chicken TENDERS . I immediately called this store and an employee named NADIA answered. I asked to speak with a manager,...she said she can help. I explained the situation. She didn't apologize but just said she can put me in their "system" since she has my Order Number Information and I can return to get my sandwich but I need to use it within 2 weeks. Say...WHAT? I'm seldom in that area and it's a drive for a dumb sandwich. She wouldn't credit my card for the sandwich either. I asked for corporate number: 800-232-2040...I called it twice and it's NOT CORPORATE. Customer service was nothing like I heard. They had 2 employees taking orders outside, one taking payments outside, and one at the window to get your food, No one said "my pleasure." Apparently I can't take my receipt and exchange these tenders for my sandwich to a Chick-fil-A near me because they're a franchise. read more

Chick-fil-A - Paid for chicken Sandwich and nugget meal. Didn't get my order correct and won't refund my money - Fast Food Near Me - Irvine, California

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terrible location I do bot recommend this place. stopped by here on 11/14/22 I ordered 2 meals 8 nugget meal and Spivey deluxe meal. I asked for the fries fresh and they weren't asked for not pickles came with pickles and on a wheat bun that came out ripped. I received a 6 count instead of an 8. I called the next day in the morning and was told the person Dulce who handles this would be in later and I'd receive a call but she never called me I called later that day and they said she only in in the mornings so I call the next day they said she'll call me. She calls me with an attitude and says "whatsup they said you requested to speak to me" as if she wasn't aware of the issue with a rude tone I said "yes did your co workers tell you about the order" she tells me "they said you checked the food before you left so it couldn't have been wrong" i told her how are you going to tell me if you weren't there and if it was wrong and I Checked why wouldn't I tell you guys then. She refuses to remake the order and tries to rush me off the phone and says "we're just gonna agree to to disagree so you can call corporate or do whatever you want to do I don't care" I ask for corporate number and she refuses to give it to me and lied to me saying I have to type is letters on my phone then while Im on the phone with her I google the number and I repeat it back to her and she says "yeah that's the number" and I asked her why did you say you didn't have it and that I have to type in letters she was spechless and had nothing to say and became more rude and aggressive and ended up handing the phone to a girl named stefanie I told Stephanie who was rude as well that I was speaking with Dulce and it's rude and unprofessional for her to get off the phone with a customer like that instead they both put me on speaker and starting speaking over me rushing me off the phone and saying things like "ok it's that it are you done now have a good day bye bye now bye" and hung up on me. Dulce is very rude and disrespectful and should not be working for chik fil a she does not meet the standards and if beyond unprofessional. Stephanie was also very rude and disrespectfu. both of these workers behaved in an unacceptable manner where they felt it was ok to be rude and disrespectful to there customers. I hope Jarrod Mcbride the owner fixes these issues because this type of demeanor is not acceptable in Irvine. read more

Chick-fil-A - Fast Food Near Me - Irvine, California

They need to train their staff properly! I went to the men's restroom to use the toilet and waited for like 3 mins, turned out one of their employee was using the toilet. After he's done, there were urine all over the toilet seat and their employee just walked out like that! Let's say even tho he wasn't the one who made the mess but he was there and he didn't even bother to clean that mess up. He was wearing the uniform and a name tag, too bad I didn't catch his name. Hey management please train your staff to do the right thing especially when you're on the clock! read more

So I get in line at 1018am I have three cars in front of me. I try and order breakfast and they tell me they can't it's 1032am. It wouldn't be such an issue if they didn't take so long to order when I got up to the box and the people in front were taking forever. Seriously need to get a better handle. I talked to the person and they couldn't care less. Seriously would expect more from a faith based institution Read the reviews and it's sad I'm not the only person that's gotten bad service here. read more

Can we stop with the order taking in the parking lot? Maybe I don't come here enough to have memorized the menu. Even if I did I'd like to see a menu when ordering in the drive thru so just maybe i will try something new. Can we stop this nonsense? It's not any faster. Just more annoying. read more

Nadia goes above and beyond what is required of her, she always provides amicable impeccable service, always with a pleasant smile on her face. Kid-friendly and decently priced, this Chick-fil-A is expertly managed and contains an immaculate interior and an indoor playground for the children's amusement. Although it is fast food, the quality of the food is always exceptionally consistent and always pleasing. The milkshakes here are superior to other fast food joints and the like. This Chick-fil-A is equipped with a drive-through, perfect for those on-the-go days where you have to get from Point A to Point B in a pinch. Excellent food, immaculate interior, quick and hassle-free, stop on by for some speedy eats. Try the salads! They contain a perfect combination of toppings to lettuce ratio. Much on fellow yelpers! read more

Chick-fil-A - There is a lovely Latina woman working, she's worked there for quite a while, is always super friendly and gave us a ballon! - Fast Food Near Me - Irvine, California

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Came here yesterday to grab a chicken sandwich and a lemonade. Apparently, the worker didn't properly place my order so I waited 15 minutes for a chicken sandwich. In fact, another worker tried to help me but couldn't. I had to speak to a manager just to get my food. I was in a hurry and came here because I knew it would be slow at that time, but after this poor service I'm not sure I trust this location anymore. He got my drink order correctly, but not my food. read more

40 minutes stuck in a drive thru. Need I say more????????????????????????????????????

MY PLEASURE!!! This place is great. The staff is very friendly, attentive and fun. We have 3 kids and they always have such fun here. For what it is (fast food) this is one of the best locations we've been to. It's always clean inside and the staff is always friendly. I suggest the grilled chicken club sandwich, it's tasty! Make sure to say "thank you" and you'll get the famous Chick Fil A "My Pleasure" in response! read more

Chick-fil-A - Menu - Fast Food Near Me - Irvine, California

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This is the first time I've been to this chick-fil-a and it was really disappointing to be honest. The kid who came up to our car was like "alright what do you want" and I'm absolutely no where near the board. So I tell him I'm not really sure and he's like alright well you can have a sandwich or nuggets and then I pull up to the board and I see a lot of options and they have a grilled chicken wrap which I would have preferred but I already ordered so I guess it's too late. Honestly I understand it's like 10:30 and you don't wanna be here, but it's like a lot of people would be happy to have your job -so just like I've told my own coworkers, if you don't wanna be here f'in leave. Bad attitudes are contagious tbh. The girl at the window actually ended up being really sweet and she ended up giving me a wrap So I changed it from a 1 star to 3 star cause that was nice. read more

We had placed an app order and had to wait a few minutes in the very busy store for it to be ready. When I got home, I discovered that they had given us an 8 piece nugget and a 6 piece nugget, when we had ordered a 10 & 12 piece nugget meal. I called the store and the manager offered to run it out to my car, but I explained that I was already home. He told me that he was leaving the store to run some errands and that he would bring the food to my house. I couldn't believe it! A few minutes later, he pulled up to my house and brought me a new 12 pack of nuggets and some cards for complimentary food to use at another time. Excellent service by this owner/operator and deserved to be acknowledged! read more

I've had it with this Chick-fil-A. I had so many bad experiences...too many to count. The drive thru is a nightmare before the construction and even after the renovation- both for the SAME reason. It's not first come, first serve. It's based on pure luck. Their 2 lane system is a sh*t show. I can understand one or 2 cars that come after you in another lane going first...but more than that, it's inexcusable. If you end up behind a car who has questions on the menu, large order, or the employee working the iPad is slow, you're screwed. The employee working the other lane doesn't give a sh*t. Do better, Chick-fil-A. read more

The worst experience I have ever had at chic fil a. I ordered food through the chic fil a app for my boyfriend to pick up for me. The order was ready and my card was charged. When he got there Nadia said the order was cancelled and there was nothing she could do. I called her to see what was going on and she was the most impatient, non-helpful, rude manager I have ever encountered. She did not help me and basically told me to hang up. I was calm and collected with her the whole time. I have sent in a review on chic fil a and will now be sending one here. This was a disaster and the worst experience I have ever encountered. Thank you Nadia, we won't be at your store anytime soon. read more

Chick-fil-A - My order was ready! - Fast Food Near Me - Irvine, California

This particular Chik-fil-A happens to be one of my favorites, even though I live closer to the Huntington Beach location. Whether you're inside or in the drive-thru, their service is quick and efficient. Pro-Tip #1: Download their app for further discounts and freebies! Pro-Tip #2: You can substitute their waffle fries for a fruit side, if you want a healthier option. read more

6:05am Drive thru orders takes a very long time. Ordered a frozen coffee but ice cream is not available and the lady asked me if I wanted an iced coffee instead. By the way I ordered a large frozen coffee at first. When she handed me the iced coffee I asked her if this is a large size because it doesnt seem like it... see picture below. She said yes that's a large size. Didnt bother to ask again since I dont want to get stuck in there and I have go to to work.. but come on! If the server was just lying to change it then say so read more

Chick-fil-A - Fast Food Near Me - Irvine, California

I ordered a original chicken sandwich today, and full disclosure, I received for free. I was able to redeem my rewards points for it. I eat at chick-fil-a a lot so I have a ton of points! I love that they reward their loyal customers. Anyway, I was passing thru the area and decided to stop by this location for lunch. Needless to say, it was super busy. I decided to skip the long drive thru line and go inside. Anyway, Im giving my experience today 2 stars because my sandwhich was RAW and I was told by your employee that it was a vein? A portion of the meat was pink and it tasted raw, not like a cooked vein. They replaced the sandwhich and I left. It's not ok to serve undercooked meat and then dismiss it as a "vein." Horrible. Note: I still LOVE chick-fil-a, just not this location read more

Service was one step higher than its competitors and I've come to expect that level from Chik-fil-a.

We normally have the best experience at Chick Fil A but for some reason every single time we come to this one we don't. The staff are really unprofessional and goof off with each other all the time. They might say the words "my pleasure" but they mumble it and rush every order. Today we had a couple of issues with our order, and the staff were still the same. Rushed, rude, unprofessional. Our drink came dirty on the cup and we saw the employee look at it and get a new cup and pour the same drink into the new cup! If it was dirty it's dirty and could be on the inside as well! What are they thinking? We see the same staff always fooling around in the parking lot as they take orders for the drive thru and I get it they are probably just out of high school but today even the inside staff in the window were exactly the same, laughing and joking while ignoring us customers who have missing items from our order and dirty drinks. Even our shake looked like it had been sitting for a while it was melted down the cup. We definitely won't be back to this location, it just been too many times of bad experiences. The food is good, we still love Chick but whoever trained employees at this location needs to retrain. read more

Whoever is reading this from management right now needs to give every single person who works at this Chick fil a raise, no joke. When I tell you this establishment is only comprised of incredibly professional and personable, majority younger folk, I'm not joking. This customer accidentally threw some knick knacks in the trash and the cashier was straight up digging up the trash to find the gadget. Everyone makes you feel welcome and ensures you've been helped. This one dude made sure to run in front of me to open the door too?! Every Chick fil a needs to follow their ways !!!! read more

Breakfast: If you serve breakfast one thing that needs to be right everyday is the coffee. Unfortunately, this location has an issue with brewing decaf coffee. Often there is a wait for them to brew it. I've waited for them to brew it. After, ordering it and waiting over 5 minutes to get to the window only to find out the coffee was not ready. So I still had to wait about 10 minutes for it. I asked for a refund instead. This morning I was informed that they aren't brewing decaf. So I get a regular coffee that is so hot I can't drink it. If you're going to serve breakfast get your coffee situation in order. read more

This may seem strange but I've always avoided Chick-fil-A due to a peanut allergy; after learning that they fried all of their chicken in peanut oil, I was beyond worried that eating one of their sandwiches would cause my throat to close up in agony. After hearing from a friend that their peanut oil does not include the protein that usually causes an allergic reaction, I decided to load up on my meds and give one of their classic sandwiches a try. After trying their classic sandwich I definitely understood people's obsession with this place. The chicken was juicy and pretty flavorful! As a veggie lover I was a little sad that the sandwich didn't include vegetables like a normal burger would but I definitely left feeling full and content. More so than their chicken, I'm a HUGE fan of their Chick-fil-a sauce!! I've never been much of a sauce girl but I can put this sauce on ANYTHING and will finish every last drop. It has a honey mustard-y taste to it that tastes absolutely phenomenal on their waffle fries. Though I might not come back often for their sandwiches I'll definitely be back for their waffle fries as sauce. Thanks Chick-fil-a for letting me try your sandwiches for the first time in my life! read more

Terrible customer service. Working in EMS, I've been to a bunch of Chick Fil As in OC and LA. This is the worst one I've ever been to. Literally waiting for 15 minutes at the drive thru window for 2 spicy chicken sandwiches. And this happened more than once. I go at a decently busy time (10:00pm) so I decided to order to-go through the app. Nope. Staff will ignore you. I have to flag staff down to help the people who are waiting to be helped. Thank goodness they changed the pick-up so that you don't have to talk to anyone there. They are rude and poorly mannered. One guy bumped into me and looked at me confused when I said "excuse me?" A different time, a girl walked up between me and the window while waiting for food because she had her phone out when taking orders and accidentally paid for it (wow!). This is the nearest Chick Fil A so I usually go here. If I ever get the chance, I go somewhere else where they actually act like the Chick Fil A you see on TV. read more

I understand closing the drive thru due to construction and having to bring customers their food to their car. What I do not appreciate is forgetting to bring part of my order when I've asked not one, not two, but THREE times to make sure things are correct because I am allergic to something, then trying to call this location to fix the issue and the phone line being busy. It's okay to make mistakes, but try to be more attentive! And to take the phone off of the hook because you guys are probably making a ton today? Inconsiderate! read more

Chick-fil-A has always been consistent with their wonderful food and service. This place is no exception. Everyone is so friendly! The Chick-fil-A sauce is like crack! Tip: download the app so you can collect points for rewards! On my last visit I got a free order of fries. This location has a small little play area for kids which my daughter enjoyed. I always enjoy the spicy chicken meal. Their shakes are amazing as well, try the Oreo shake and you won't be disappointed! I wanted to get a tray of the chicken biscuits for a work potluck one morning but it wouldn't let me pick up the tray in time for me to make it work on time. I called the store explained what happened and they were able to make it for me within 20 mins. I was the hero of the potluck and I made it to work on time thanks to the wonderful Chick-fil-A staff. read more

The staff is friendly and they do their best to move the lines along. I did get sick after eating their Cobb salad last night. Not a fun way to spend NYE. read more

I couldn't get pass the blaring obnoxious music blasting from the kitchen. When did that become ok at a Chick-fil-A? I was confused as to what type of restaurant I walked into. The fries are either too salty or you have a puddle of grease in your mouth. The people that work there are rude at times. I don't even bother with this location at this point. read more

The food here is decent since they are really stingy with the portions especially the kid's nuggets. They are extremely small. The line is always backed up even when you order via the app. The management at this establishment is the worst! The manager Maria is extremely rude and condescending and the workers at the drive-thru always look irritated. They always say "my pleasure" on an annoyed manner. It truly does live up to the chick-fil-a standard. read more

No only I wasn't greeted, the staff in training let the other person cut in front of me because they were friends and took his order first. When it's my turn, she didn't know how to apply the reward program. She asked the manager, Jackie, for assistance. Jackie took her time to come to help. I thought everything went through correctly even though Jackie was very unfriendly. When I was waiting for my order, I saw my receipt and realized I didn't get the discount from the reward program. I went back to talk to Jackie who the whole time gave me an attitude and never apologized for wasting my time. I always appreciate Chick-fil-A's great service. I would rather drive a little bit further to other Chick-fil-A than come to this location ever again. read more

Very fast service, during the Covid lockdown they have really stepped up their game here. They process orders so quickly and are very organized. I am super impressed with the corporation and this specific location. They haven't ever messed up my order and are always very friendly. The best of all fast food options only matched by the nearby in-n-out. Edit: from 5 stars to 3 stars - their drink machine has been busted for the last month, all the drinks taste disgusting. Don't get a drink. read more

Horrible customer service. I ordered a bunch of items for bfast including yogurt parfait for my kid using my mobile app. I pick it up and come home to find they forgot the granola for the parfait - so basically it's just plain yogurt for $5.00. I called the store to see if I could at least get a store credit for my next visit bc my kid was starving and it wasn't worth driving all the way back to pick up the granola. This has happened with other orders from this location where they forget a sandwich and they usually just give me a credit if I can't drive back the same day. Both the manager and director on duty today (11/25/22) did nothing about it, didn't apologize and said if I want granola I have to drive all the way back and pick it up. Not even an apology from either of these two. I started to get in the car to go pick up the granola but in the end I refused to waste my time and gas yet again on this store. Someone needs to double check their togo orders and improve the costumer service skills of the director and the manager. Or don't call it a parfait just call it plain yogurt on the menu. It's deceiving. read more

I went to chick-Fil-A in the morning and i ordered an english muffin with sausage and egg white but I've never received my sausage part of the order read more

Chick-fil-A - No sausage - Fast Food Near Me - Irvine, California

I should have read the reviews before going to this location. Drive thru staff didn't want to work but rather socialize with each other. Took 20 mins for one salad, 6 pieces nuggets and a chicken club. All the while the boy in the vest had his back turned. Had to ask our name twice because he got distracted in other people's conversations. Had to ask if we got our drinks even though he never once faced or served us. However I learned that they're using duo lingo to brush up on language skills, that everyone should thank the boy in the vest for them making $15.50 an hour and everyone should check their paychecks, and lastly they all gave each other hugs because they missed each other... it was like a scene in high school. read more

I don't know why they don't give more than one packet of granola with the parfaits. I order them all the time and always ask for extra granola and if I ask for 5 I get 2 total. If I order 2 parfaits and ask for extra I get 2 packets total. 1 packet for each parfait is not extra. Today I was extra disappointed that not only did they put extra granola on the receipt and not give it to me but they only gave me one spoon for two yogurts. In the pictures I show how far just one packet goes. The yogurt itself have great flavor that's why I keep buying it even though I get disappointed with the service read more

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This location is lacking professionalism, effort, curtesy etc... They've messed up so many of my orders that at this point it's humorous. The employees often are standing around looking very confused with minimal effort being given. Will not be going back. read more

Yeah the employees here look lost and discombobulated. They all look fresh out of high school and still in college. I don't like to stereotype but where is the senior lead, 2nd time coming here and very disappointed at the customer service. The guy delayed giving my food arguing with his co worker "It's a door dash!" Bro how long you been working here can't even tell it's a carry out phone order or a door dash order?And one of the female co worker got her order before me. And my app said a team member is in the way to the carry out counter for 8 mins before I got my order. Very suspicious!!! They all need to be trained by corporate lol read more

I ordered from DoorDash tonight, it was a spicy chicken sandwich, a large fry and a large drink. They gave me about 1/4 of a large fry portion. I could literally count the fries I got on my fingers. I live right near this location and they've always been rude to me everytime I order from here lol. read more

Chick-fil-A - Fast Food Near Me - Irvine, California

Rouben was rushing me in the drive through and came off as cold and rude. Was trying to work the app to look at the menu and he started tapping in impatience. Received the wrong cheese on my meal as well. Disappointing visit and I don't usually get this kind of service at Chic Fila. read more

My buddy and I Went to Chick-fil-A for lunch today, as a typical thing on a weekly basis, it's cheat today + holiday decided to go all out! Ordered Two spicy deluxe chicken sandwich Two spicy chicken sandwich + extra pickle 30 piece grilled chicken nugget. Got Two spicy deluxe chicken sandwich Two regular chicken sandwich no extra pickle 12 piece grilled chicken nugget 30 piece regular chicken nugget Paid $45.38 at this point I realize that more than half of my order is wrong..... went back and spoke to the representative that took my order, he came back to explain that, we don't carry 30 piece grilled chicken nugget, I pointed to the menu it's on the third line of number six, his explanation is " it's just there but we don't serve it"..... what? Don't be stupid, I told him whatever's and started eating. He comes back in three minutes and says I can take the 30 nugget back and bring a 30grilled, I told him I opened it I touched it, are you going to throw it away? He responded "I'm going to resell it" (that was at the tipping point for me) I spoke to the manager, and a sorry was given. That was it. ......Marry Christmas read more

Chick-fil-A - Fast Food Near Me - Irvine, California

All the kids that work here need to get their head out of the clouds. About 50% of the time that me and my wife go here they forget something in the order. This is the worst chik fil a for this reason read more