There are two kinds of IT people, the ones who leave you more confused than when you started, and…read morethe ones who quietly solve the problem and get you back to running your business. Working with Matt was exactly that. He was prompt, professional, and refreshingly easy to work with. No unnecessary jargon, no drama, just honest expertise and a genuine commitment to getting the job done right. As a small business owner, having someone reliable to call when technology gets in the way is invaluable. If you're looking for an IT professional who knows his craft, communicates well, and delivers on his promises, I highly recommend him. Good people are hard to find. Great IT people are even harder.

Matt Hunt has done everything I've ever needed for my computer, phone, and network. Recently, my…read morecomputer was all of a sudden not working and I called on the chance that he had an opening same day. He really didn't but he's all about helping his customers however he can. He was able to get me in remotely for an hour to see what he could do. In the four-ish years I've been working with Matt, I'd never worked with him remotely. It's very cool and he got to the heart of the matter quickly without being here. And he told me what to do to keep it from happening again and he was right. Matt is kind, caring, funny, nice to kids and dogs, and a total find.

Jeff is incredible. He's extremely responsive via text and phone calls, and is very consultative…read moreand knowledgeable about the product. Pricing was very transparent and he never tried to sell me anything I didn't need. The amount of questions I had to ask him were unnumbered, he is super friendly and easy to talk to! I was bummed our mantle wouldn't fit the desired MantleMount so he advised the way to get it done - build out a faux wall to shorten up the mantle depth. We got on the phone several times to discuss measurements, where to connect power, and how to make it look good. We got a contractor to build the wall and Jeff was on standby the whole week to answer questions and make sure we did it right! On the day of the installation, he and his son were professional and worked quickly. Even the wires behind the tv were neatly wrapped and coiled. They made several adjustments before, during, and after the mount was up to make sure we were completely satisfied. They also gave a lot of love to our animals and worked around them. I will be reaching out to Jeff for all future projects and recommending him to everyone I know!

Jeff was great! He guided decision making, ordering, and scheduling throughout the whole tv…read moreinstallation process, which made it super easy from my end. His attention to detail was also extremely appreciated, as everything turned out perfectly. I highly recommend him if you have a simple install or need to do something a bit more custom like I did.

If you are looking for an audio/video company in Chicagoland, stop looking. Davis Audio & Video…read morejust completed a pretty big job in our house (audio throughout the house, TV/AppleTV/TiVo, etc) and we could not be happier. The short review: incredible customer service, extremely knowledgeable staff and very fair pricing. David's consultation on what we wanted/needed in the house was great. He was very clear in presenting options and pros/cons of different equipment. He laid out the process and other than a little glitch (that was not their fault) everything went very smoothly. We now have the entertainment system and home audio we have always wanted. Thank you Davis Audio/Video!

Horrible new customer relations, getting timely responses was nonexistent. Promises were made and…read morenever kept. A really unprofessional experience.

As a surprise to me for a recent birthday, my wife contacted August at Quality Connections (QC) to…read morepurchase and install outdoor speakers in our backyard; the perfect gift for someone who loves music as much as he loves being outside. From the start,​ August was extremely helpful and knowledgeable about our equipment options. He assessed what we had in the home currently and made a few upgrade recommendations to take our system to the next level. What I appreciated most was that August didn't sell us a bunch of stuff we didn't need and explained everything in a way that was easily understandable. Quality Connection's service team was extremely professional and did an amazing job during the install. They were very willing to work with us to place the speakers in a location that we wanted, even if it meant a little more work on their part. The team took great pride in their work, setting everything up as I would expect (clean, wiring out of sight, etc.) and even took the time to walk me through what they were going to do before they did it. What impressed me the most was that the team went above and beyond, organizing​ the mess of wires we had formerly in our audio cabinet, and recalibrating our surround sound speakers for optimal sound quality. And they did it all with a smile on their face and friendly conversation to fill the time. I would 100% recommend August and his team at QC for any of your AV needs. These days good service is hard to come by, but you'll find it with QC.

My wife and I recently purchased a single-family home which was a significant graduation from…read moreowning a condo that brought about a number of new responsibilities and complexities. Additionally, this home was a new construction that brought added variables in the form of options to implement and customize. The logistics of buying are always taxing which is to say nothing of moving and initial setup. It was this "initial setup" where Auggie and his team's expertise shined to quickly bring our new home from an ominous "TODO list" to a place that we felt both comfortable and safe. Auggie started by first walking through the home with me and demonstrating his encyclopedic knowledge of all things pertaining to connectivity, audio & visual hardware, as well as monitoring & security. He not only used his knowledge to enumerate the options available to us but really demonstrated a commitment/empathy to our needs which were prioritizing safety, connectivity and then conservatively scaling into A/V options (having just dropped a lot of cash on a down payment). There was no upselling. He built us a min-viable plan while providing cost-tiered options thereafter (for us to both get a sense of trade-offs but also for us to have a sense of what to consider long-term). It felt selfish on my part in that I did not have to do deep research on these different subjects but rather I could pose my "stupid" and numerous questions to Auggie to be met with a quick reply that capably addressed my knowledge gap. He made it easy for us to decide to work with him. Once we aligned on scope, execution came next. On this side of things, there existed the same, relentless commitment to customer satisfaction. Despite having many concurrent projects at the time (also a good signal), they worked hard to set us up quickly after moving into our new home. The installation staff was prompt, diligent and professional in setting up our home but also very affable and patient with respect to walking me through how to understand and utilize our system. We are very happy in our new home thanks to Auggie and his team. There's more work to be done in the future and, based on our full experience, we will certainly call upon Auggie when that time comes

Can't recommend them enough. Samuel did a spectacular job with my home set-up. He installed 3 TV…read moremounts, a surround sound Sonos system, an A/V receiver set-up in the basement, and organized a complicated wiring system. Also, Samuel knew exactly what he was doing. He came with ideas, suggestions, and ways to improve upon my initial ideas. We discussed a couple other projects we didn't get to, but I'll definitely call him back on in the near future. Overall, couldn't be happier with their service.

My quote called for hidden wires, but I was told this was impossible upon arrival. The price was…read morenot adjusted, and I was provided plastic coverings. The owner was unapologetic and essentially said you already paid for it. It's really unprofessional business. He did nothing to ensure that I was satisfied. They charged $800 to hang 3 TVs and left me with a number of exposed wires.

OK, so I bought a house in the city and knew I needed A/V help but had no idea where to…read morebegin...what was out there...much less how to get things done at a reasonable cost. A little back story on me...I'm not the type to just find the cheapest vendor for services and I'm not easily swayed by businesses whose marketing efforts that make consumers THINK they're inexpensive (in this case, the likes of Geek Squad). I had been recommended to Premiere by a friend who had way more money to spend on A/V than me, so admittedly I was on guard for $$$. But what began as a cautious in-home meeting with a Premiere rep to discuss my relative disinterest in the world of "home theater" ended up being more enlightening than I had envisioned. In the end, yes, I spent way more than I had planned...but that's pretty much what happened with everything I bought...down to my coffee maker. What I got was an incredibly convenient set up where my TV's all use the same, idiot-proof, IP-based remote (which means my wife and guests don't have to take a course to turn on different TV's). The remotes can even control other TV's in the house AND the thermostats -- features that have come in handy when my pregnant wife needs the thermostat changed in the middle of the night and I don't feel like heading downstairs...or when our sons have another TV too loud when I'm trying to put our daughter down for a nap. They "sold" me (for lack of a better word) on other services too...ones that I'm certain I'd have later determined to want -- like an extended wireless network with a home server for auto backups of our family's laptops (who DOESN'T need that?) and iPod docks that interface with the A/V equipment. Oddly enough, I'm not a movie junkie. In fact, I can't tell you the last year in which I've watched a movie so I'm sure the tone of this would have been more about my Netflix & Pandora apps on my Blu-Ray players if I cared in the least about that stuff. I just like the ease of use in watching the news, listening to music or watching my (few) TV programs in HD. Everything looks great, sounds great and was wired/installed so professionally that I'm actually proud of the setup I have. Among the things like most? 1) Everybody at Premiere is bright and professional. How refreshing. 2) Emails and calls were always returned promptly and thoroughly. That's HUGE with me. 3) They have an engineering dept that provides detailed elevations showing EXACTLY where the brackets should be on the wall...where the wiring goes...how long the wiring should be. At first, this seemed like overkill but every time I look at any of the TV's and see how they are centered...perfectly level...no cords in sight...it reminds me how important this function was. The one regret I have...and I would recommend this to anyone who plans on working with an A/V company on a system that requires programming time on an IP-based remote control system (like Control4) -- don't go out and buy your own TV's like l did. I tried to save a couple bucks by getting TV's myself instead of getting them through Premiere and I regret it. I'm also reminded of it every day when I have to press custom buttons on my remote because the TV I bought doesn't communicate with the remotes as well as other brands. I should have gone with all the ones they were recommending. I also wish they'd have told me why they were recommending their preferred TV's because that knowledge would have been enough to keep me out of stores and offline scouring for TV deals. The ones that I bought didn't have (what I would soon learn to be) "discreet codes" that make programming the remotes easy and most functional. I ended up paying much more in Premiere's programming time than I saved in buying the TV's. AND I'm left with a couple of TV's that aren't integrated into my system as well as the TV's I bought from Premiere. My bad.

Talk about a company that takes advantage of people and the clients lack of knowledge -- these guys…read morequoted me for an AV system that was twice that of another company for THE EXACT same items. I mean EXACT - These guys also wanted to charge me for drawings $2500!!!! -- the company we chose did that as a courtesy -- I don't know how these guys get away with charging OUTRAGEOUS prices for similar services. SHOP THESE GUYS -- you will not regret it. I saved almost $73,000 by being an educated consumer. Don't fall into their sales game trap.

This was an outstanding experience. I ordered klipsch speakers from Amazon. And a few months ago…read morea receiver from Amazon. Even though I did not buy the equipment from innovative concepts they had no hesitation about hooking up my speakers. Within 30 minutes(probably less) Calvin called and asked questions and his demeanor was calm and reassuring. The Chicago Can't Do is not in the vocabulary with Calvin. He came in and hooked up my speakers and 2 subwoofers and calibrated them. He knows what he's doing. He had to go to Walmart and get a wire for one of the amps. He did so with no complaints. Then we tested the speakers. The sound quality was amazing. Of course watching movies was the main purpose for the new receiver and speakers. I had to try out music. I cued up Love to Love You by Donna Summers. Calvin tweeked my receiver to play stereo when playing music. This was like being in a club with a great sound system. The sound quality was absolutely amazing for an Apple Music song. The price was reasonable. And the service excellent. Calvin recommended getting a 2 channel amp to maximize my systems capabilities. This saved me 1500 dollars because he was praising the virtues of Marantz receivers and I was ready to buy in my next pay check. Then he thought about it and recommended the 2 channel amp even though I had been willing to buy the expensive receiver. This shows that Calvin and his company are trustworthy.

Finding the problem was free as long as they did the fix, and they told me that when I booked, not…read moreafter. Felt like they were pretty sure they could handle it.

Unfortunately, someone took it upon themselves to improperly disconnect my external drive over the…read moreholidays. This ended up resulting in my hard drive no longer working. I truly feared all of my files were gone forever. Wedding pictures, baby photos, and vacations we'd taken over the years. Plus all my music and video files. Adam and the Nerd Rangers saved almost everything for me on a 5TB drive. Their pricing is incredibly reasonable. I'd called a couple services that would have needed me to mail off the drive and they quoted me much higher rates as their minimums. I'm so glad I found Nerd Rangers. They're local and kept me updated every step of the way. I can't recommend them enough. Thanks again guys!

I was unsuccessful with a previous computer store, located on Ogden ave, figuring out the reason my…read morehigh end gaming PC would crash while running games. They ran their tests, charged me a fee and could not replicate the failure. Once I got the computer home, it crashed once the game was being played and they said they did everything they could and I was out of luck. I decided months later to see Adam at nerd rangers. He was very thorough in gaining background on the issue. He asked me whether the other repair shop tried to run the actual game? I was not sure so he went ahead and loaded Fortnite and said he would do his best to replicate the issue. Later that day he reached out to let me know that he believes he found the reason the game crashed (as it did for him) and he felt confident that he fixed the issue. When I went to pick up the computer he reassured me that if for some reason the fix didn't work he would continue to work with me to identify the problem. Happy to report that I've run multiple games with zero crashes and everything is running fine. The level of service, detailed questions and customer care was excellent. Thanks Adam!

We've worked with SilverGate (Tyler and Connor) on three different projects/homes. Not only are…read morethey the nicest people to work with, they are extremely skilled and very responsive. If we have an issue (which is rare) Connor and Tyler respond and find a solution almost immediately. They have fixed other company's mistakes, re-wired for two properties, and now a new construction project. We have audio, visual, cameras, entry, garage control, security, all working seamlessly on the Savant system. We've worked with other companies in the past, Savant and other systems, there is simply no comparison to the level of customer service you will get from Silvergate. As for the negative reviews, use your own judgement (looks like a negative review campaign to me). Ask to speak to their real clients. We will spend the time to talk through our experience and answer your questions honestly. If you're considering Savant, you're making a big investment. Take the time to talk to clients who have been through the process.

I've worked with this group for some time. Always been happy with the level of service and more…read moreimportantly the outcome. We created a home platform that was necessary for our internet to work. They helped us with the transition and made it easy for us.

I had the pleasure of meeting Jose several months back. I needed a ring alarm system installed…read morealong with a wired ring doorbell. I did not have the pre-existing wiring needed for the ring doorbell and was tired of having to constantly change my previous battery operated doorbell, so I decided to have the wired doorbell installed. Jose was very knowledgeable about the products. He was thorough and very careful of property when installing. Fast forward a couple months later, my doorbell stopped working, I called Jose, he returned , diagnosed the issue, promptly called Ring and had a replacement for me a couple days later. He re-installed the new one at no cost. Jose was a pleasure to work with, I can definitely recommend Integrity Wire Solutions.

Jose installed networking cable for me and was terrific to work with. He responded quickly, quoted…read morea reasonable rate, and completed the work promptly. He left the work site scrupulously clean and also won the approval of my very large puppy. Would definitely hire him again if I need similar work in the future.