Went to Cheesecakes Unlimited at the new location on Friday night (10/18/2013 at 6:30 pm) and it was the bottom of the rush hour. This was the first time my husband and I had been to the restaurant ever and the second time for my parents. They had been to the original location a year ago and now this time in the new place. Both times they had Dustin as a server and BOTH times were memorable experiences that they wish not to have repeated.
We got seated in a corner table by the hostess and didn't get waters from someone until 10 mins later. The young lady that brought us our water failed to say if she would be our server or if someone else would be. We continued to wait to order for another 10 mins while Dustin was waiting on tables nearby and even glanced our way a couple times without acknowledging us. After waiting for 15 mins for someone to take our order, he finally shows up and says "Are you ready to order?" We were slightly put-off with the lack off pleasantries of introducing himself, apologizing for the wait, etc. When he asked to take our order (without a tablet which is rare to see outside of a five star or elite restaurant) he repeated it back to us, including drinks twice to make sure he got the order correct. He quoted it back properly but the results were very discouraging. Our order included:
Potstickers and Sweet Potato Fries for appetizer
California Turkey Panini with Sweet Potato Fries instead of regular fries
2 Chicken Caesar Salads
Shrimp and Pine Nut Salad
For drinks, it was easy....Raspberry Iced Tea, a glass of Shiraz, and a rum and coke respectively for the other three diners while I remained having water. The rum and coke and what was supposed to be the shiraz showed up about 10 mins after they were ordered and the shiraz had to be send back because Dustin put in the wrong wine on the bar order. When the proper wine was delivered I finally got my luke warm soup (Chicken Mushroom Marsala soup) but without bread and butter like the other tables had received that were being served by Dustin. Along with the soup we received the appetizers too. We were still waiting on the Raspberry Iced Tea (which we are now 40 mins into dinner service). Finally the three dinner salads arrived by now (without bread and butter for all as stated on the menu) and the California Turkey Panini arrived too...with REGULAR FRIES and not the sweet potato ones that were requested. Oh, and still no Raspberry Iced Tea. We had to ask someone else to bring it.
Yes, we could have asked to have the orders rectified, however being an hour plus into dinner service and having had to ask someone else for the lost iced tea, we weren't going to go there. By the way, Dustin never came by to check on us or our meals.
The original young lady that brought us our waters came by to give refills and I asked her the name of our server to find out his name since he never told us in the beginning. She told us and I thanked her because I thought he was someone I knew but was mistaken and she replied with "Yeah, you wouldn't know him". I was baffled and taken back with the fact that she replied let alone with that. In any case, we had finally been told his name and that's when I made sure I would get this review up.
Dustin came by after seeing 3 out of four plates were cleared from the table by someone else and we needed a box for the sandwich. He asked if we wanted dessert and then kindly rambled off the cheesecake list. We ordered two creme brulee cheesecake slices and a mocha Bailey's cheesecake slice and coffee. When we got the cheesecakes, you couldn't tell they were different in anyway by appreance because the slices were drenched in caramel sauce and chocolate sauce, which also masked the flavors overall. The coffees were delivered by someone other than Dustin as well. We finally got our check, paid and it was brought back to us by Dustin without a thank you or anything else.
All the time we were there, we watched Dustin attentively wait on his other tables making sure their orders were correct et al. It was very disheartening. Almost as if we were "given" to him as a pick up for another server that had left for the night.
Needless to say....we unfortunately will not be back. If it wasnt for the food, this review would have been given zero stars.
P.S. The review on here about Dustin being an amazing server must have been posted by a friend or family member because he was not all that. This was my parents second experience of being waited on by him and they said that IF they do come back ( which is a long shot) they will request not to be in Dustin's section. He did a major disservice to this restaurant's business.
This was posted on the old location's YELP review and this one. Sorry...covering all bases. read more