We decided to give them a second chance today after our bad last experience. We never even made it to a table before we walked out. Overheard the hostess saying there were only 2 servers. Another couple who had been waiting over 30 minutes asked and their names had been taken off the list accidently!! We decided to not take the chance of waiting 30 minutes to only possibly have poor service like we did last time. Also, may want to teach the hostess to greet customers with a smile and a hello, not just "how many". We will not be returning. read more

Love their appetizers & food!! Definitely recommend going here if you want a simple lunch

For their Monte Crisco sandwich alone....and their spinach dip(although mine seems to have a tad too much cream cheese). . Used to eat Monte Crisco sandwiches at a Jojo's restaurant in Galveston 5-8 times a month after a night of partying in late 1970's. Never found anyone who served it, much less replicated it until I found them here. My family orfers a variety of things and we've never sent anything back. It's all good. Friendly, casual atmosphere! Highly recommend. read more

The manager kicked my party out because we had a complaint about our server. It took her 20 minutes to get us water.... twice. Then it took us 35 minutes to get our food. The manager verbally attacked us. read more

Seriously the worst service. The last two times I've been to this establishment I have ordered the same thing (Crispy Chicken Wraps) and I have to drive back to get it fixed. Today I didn't even do it because it was already a terrible experience picking up the order. The bar was messy and everyone was standing around talking instead of getting everything ready for dinner service. I wasn't even in the restaurant at a busy time. I will not be back which stinks because my wife and I use to really love coming here but it has not been the same the last few years. read more

Terrible service! Your gonna be there FOREVER! Every time I eat there I'm there at least two hours. Food is great but not worth the wait :/

By far one of the top ten worst restaurant experiences. Wasn't that busy, but took forever to get a drink order. Never got a refill, never got napkins, by the time our food showed up it was cold and just slapped together. Made from scratch, more like made from scrap. It will be a long time before I give them another chance. Nine months later and still no second chance. read more

This place has bad service in the bar area. Usually it is decent but recently it has been terrible. We got seated and waited about 20 minutes and no one came to greet us. Plenty of others got seated after us and they got served right away. read more

Always excellent food and service. Nice summer patio dining. Especially good is the New Orleans pasta. read more

Cheddar's Scratch Kitchen - Good menu - American Near Me - Tyler, Texas

This place is awesome I'm never dissatisfied when I eat here I love the food with ample amounts the host are very professional and I had no problem getting seating for a table for 8 it was quick and easy read more

Cheddar's Scratch Kitchen - A few of the appetizers the onion rings the spinach dip and the chips and queso all very good - American Near Me - Tyler, Texas

Absolute worst service and food I've ever had in my life. After 10 yrs of working in the food industry- I realize I expect more but we finally have left after 2 hours of basically sitting and waiting. They sat 8 and a highchair at a booth for 6. Finally moved us... to a smaller table top. Food took forever to come out and was cold. I ordered the chicken baja and got something that looked like pig slop. It was cold, had chunks of potato in it, the chicken was cold, burnt and dry. When I sent it back and reordered I waited about 45 minutes for my replacement entree... Everyone else was done choking down their awful lunches by the time I had to hunt our waitress down and tell her to forget it. Never again. I wouldn't even give them the 1 star but I couldn't post this without selecting something. read more

Cheddar's Scratch Kitchen - Burnt. Dry. Cold. Potatoes? Water? No thanks. #cheddarstyler - American Near Me - Tyler, Texas

I had a few issues tonight but when the kitchen manager(Jason) comes out to check on you and fix whatever he could. That is what you call a great dinning experience. To top it off after running out waitress( SAMantha ) back and forth a million times she still was sweet understanding and mostly patient!! Thank you everyone for a great and wonderful night!!! read more

Waitress Jessica was outstanding. Had appetizer trio Waited to order mains. Ordered two pasta dishes. Cajun and Alfredo. Had two bites of app when mains were delivered. Chicken Alfredo has broccoli and carrots in it. Both veggies cold. Carrots mushy. Broccoli was raw hard as a tree trunk. Cajun was also very good just served at room temperature. Oh well. Now I remember why we quit coming here. Jessica was great and very attentive just did not pick up on problems. read more

I can't imagine this place getting bad reviews. The food is great, prices are reasonable and service is usually good. I have noticed a drop though in the service over the last year. I think it is due to all these new restaurants in the area taking all the great servers. By the way I eat there at least 2 times a month. I LOVE their Maui Margaritas. No one in town comes close to making a drink as delicious as this! No one in town can compete with this drink's price @ 5.49. read more

Love me.some Cheddar's! Drinks are awesome (Painkiller) and I've never had anything here I didn't love! Prices are unbeatable and the servers are super nice and attentive!! I live the atmosphere too, my kiddo loves the big fan!! read more

I went here with my family and my grandma ordered the Baked Potato Soup and ended up having to dig on the roof of her mouth and pulled out a piece of PLASTIC needless to say she didn't eat the rest of her soup and was very unsatisfied and unhappy. read more

We love Cheddar's in our hometown and we were so happy that Tyler's Cheddar's did not disappoint! Baby Back ribs were excellent and Chicken Tenders Salad was great, as usual. Whatever hiring and training methods Chili's use, other restaurants should sit up and take notice! Thank you to the employees and management for doing things the right way!! read more

This is by far the WORST establishment I dined at. The management is untrained and lacks TLC. My party of 2 waited 15 mins at our table, then was told our watress had just arrived for her shift only when I asked. Then our order was taken shortly after. The restaurant was not full and did not appear excessively busy this afternoon. Never again and your establishment should be under new management read more

Best meal I have ever had from y'all the cooker/cookers did an awesome job today I will always recommend coming here!

Every time I order food it is nasty. The pasta is disgusting and soggy but the chicken sandwich is good. But how can you mess that up. Visit the bar, they have amazing drinks! read more

They get my order wrong everytime I go there. Everyone else at the table gets their stuff right. I am starting to feel like they have a personal grudge against me. read more

We have been here a lot in the past but only once since Covid. The food is good and the prices are about average for a restaurant. I used to order the salmon but the price went up on it so I started trying some of the other meals. My kids love the chicken tenders and fries and my husband loves the burgers. Sometimes we will order the monster cookie with ice cream to share and it's really good! read more

This was the worst experience ever! I was with my wife and 2 year old daughter. We got sat right away by nice waitress. We sat down right at 11:50, before the church crowd. About ten minutes later we finally got our drinks and ordered appetizer. We got the croissants about 12:15 and ordered our lunch. We didn't get our food until 12:50! They barely delivered our salad right before our lunch was served. It was the worst experience ever and we had a very hungry daughter that doesn't understand. Waited over 40 minutes for food! The food was good but the experience made us not enjoy it. We ate a little and had to box the rest and go. We will not be returning for awhile. Enjoy. read more

Jan 10, 545 pm. Server Justin: with daughter Jodie and Grandaughter Trinity. Sherrie and I bith had 1/2 rack ribs, me with cole slaw and broccoli, she with green beans and sweet potato. Seating was quick, service quick, order received in reasonable time. Almost through ribs when Sherrie said her ribs were very dry. I tasted hers and it was like eating slightly damp caulk. Justin came iver (he is good, kept his head in a swivel), heard our complaint and went to the manager who showed up quickly. Tokd us he was surprised (as were we), and immediately went to get another plate. I continued to eat mine and the very end there was a small piece which had the same problem but not as bad. Second plate came out and was delicious. Small problem, quickly remedied, manager and server alert and customer friendly. WILL go back again. read more

We have never had a bad visit at Cheddars UNTIL NOW. Cheddars in Tyler was terrible from the minute we were seated. The chairs were greasy and I had to ask for a manger after three servers were asked for a rag and not one of them came back leaving us standing for several minutes. Once they finally wiped our chairs, they left them pretty wet so that we had to use our dinner napkins to dry the seats before we could sit. The menus had food, sticky stuff, and heaven only knows what else on them. Asked the server to split our chicken fry in the back to avoid having a mess with the gravy. They brought it out on one plate with an extra plate underneath. We asked them to take the plate to the back and split it. The server returned with the same exact plate except the steak had been cut in half and extra plate was still underneath. I could have done that! I asked before ordering if the broccoli had rice in it and was told that it was only broccoli and cheese. It was full of rice. When I told the server she just said, "oh, sorry" and never asked if we wanted anything different. The chicken fry was way too salty. We had the spinach dip appetizer and the chips literally had a pool of grease on the plate underneath. It was just bad service and bad food from the beginning. The manager never came back the see if everything was better. We won't be back. After discussing the experience further with my husband when we got back home, I decided that maybe the restaurant deserved another chance so I called back and spoke with Beau who answered the phone and was the GM. He asked to send me a gift card and wanted us to give him a second try. I explained that even other yelp reviewers were uncomplimentary and he really should go look for himself, I agreed to accept his offer and try them again in the future after they have had some time to retrain and fix things. I will usually voice my concerns and not leave a review if the service is bad, and go out of my way to tell everyone about excellent service which is how I built up this restaurant before we picked their to eat. I hope to have a better experience next time and will update my review. read more

I have lived in Tyler for a year now and this is the 3rd time I have attempted eating here, each time the service has been terrible. I mean absolutely terrible. This will be my last effort. I will not recommend to friends or family visiting the area. The staff never seems bothered by the fact that I have now been at my table for 10 min and no one has even come to take my drink order. The last time I was here same thing. When you speak to someone it's always "I'm sorry I was busy" and the service continues to be terrible your entire meal. I highly suggest trying some of the other great restaurants in the area instead. read more

I have not eaten at this location in a long time. I generally like cheddar's as a chain place, however the visit was less than desirable. We went for a late lunch at 1pm and it was about 2/3 full. We were seated and our wait person came to get our drink order. There were 6 drinks and he got the order correct. It started well, except when he delivered the drinks he spills my son's in his lap. Luckily my 7 year old is nimble of foot (or butt in this case) and did not become soaked. The waiter apologized and went to get another one. Normally I would say well done, except he did not give us napkins or silverware to begin with so we had nothing to clean with. We had to wait for him to come back for a towel or napkin. After we cleaned my son, we waited, and waited, and waited. The waiter finally came back and took our food order. We stumped him by asking for chips and salsa first, as an appetizer. He stated most people order an appetizer either with their drinks or as a meal. He hadn't had anyone order an appetizer with their lunch order and not want it as a meal. That took him a while to compute before he moved on. At this time we all needed refills that we had to ask about. So instead of refilling, he brought us a new glass. Which is fine, except he never took the extra empty glasses. We had to ask a passing busboy to take them. When they brought our food, everybody's showed except the kid with Dr Pepper in his lap. I had to flag down the waiter to see where his food could have been. He went to check and found it. It apparently was separate in the window and wasn't picked up by the runner. Luckily chicken strips stay for a while. At this time I had to ask for the manager. She was very polite and talked to us for a while. She was willing to give us a free dessert. She took our order, which was a cookie, ice cream thing with fudge and whip cream. The same kid was going to get it since he had such a crappy experience. He asked for "no whip cream". Guess what came on his dessert? Correct again, whip cream. I told the same waiter who has screwed everything up and he threw the manager under the bus. We got to keep the messed up one and my son got his after we had finished the first one. I gave 2 stars due to the fact that most cheddar's are pretty good as far as chains go, however stay away from the Tyler location. read more

I'm new to Tyler and this place is always packed so I figured... good food. Its really loud inside so do not pick this place for a lunch meeting and its so packed dont try to go there on a short break. For the most part the menu is standard restaurant fare nothing you can't get any other place in town but its really cheap (at least by my standards) and you get a ton of food for the price if that's important to you. They have these sweet deals on Texas sized (that means 'big') margaritas for $2.50 which are pretty good. The service every time I go there leaves a lot to be desired as the first time I went the hostesses somehow lost my name on the list and sat the entire room of waiting folks before me and finally came over and asked for my name again and looked at each other like ooop ...wasn't impressed with that. And speaking of the wait at the door ... make a reservation or try to call ahead because the wait seems to average 30 minutes during the afternoons. The servers seem to excel in sticking it to the customer and busboy by typically leaving dirty dishes on the tables in front of people who try to shove the plates to the edge to get rid of them and yet there the dishes sit during the remainder of their dining experience. The patio area of the restaurant is very well done with a large fountain/waterfall and some outside BBQ thing but dining in the parking lot in front of a major route isn't exactly my prefrence. The majority of the customers in the restaurant I find are older people and really younger teens-twentysomethings so if you're interested in keeping your car ding-free park as far from the main flow of traffic as possible and as it happens today at Cheddars someone backed into a car there lol... All in all I reccomend this place for munchies in the bar and drinks with your friends its not the kinda place to enjoy time dining. read more

Slow service today.. 7ppl 1hr to get seated, 35min so far waiting on food.. But we got free chips and queso so that makes it good right?....

On a Saturday night we had to wait 30 min. for four people but I guess that's decent for Tyler. We were surprised to get a really good rib-eye steak and it was cooked perfectly. Our waiter was quick and friendly so overall it was worth the wait! read more

The food was good.. but our server acted like our presence was the biggest inconvenience to his day, as soon as we sat down. My boyfriend and I were polite.. thanked him every time he came by, cleaned our table and stacked our dishes, and even tipped him well even though he was extremely rude. If we return, we will not be seated in his section again. read more

Unbelievable. We have now been sitting for 20min. Many employees have walked by and after 10min had some ask if we wanted a drink. Well still sitting waiting. Worst service I have ever seen read more

I've eaten here several times over the years and like most busy restaurants, they have their good days and bad days. Usually, it's what you expect and if you can catch them non prime time, you can get in pretty quickly but if you try a Saturday night or Sunday after church, you might as well move along because it will take forever to get a table. Three stars is a fair rating. read more

Cheddar's in Tyler, TX provided poor customer service and the manager followed me out of the building claiming I had to pay for another parties food items because they sat at table with me. He even went as for as taking pictures of the license plate of my car with his cell phone and said he was going to call the police.I waited for him to call the police and insisted that he did, as I had did nothing wrong. I paid my bill in full, even though the wait was long and the food was cold. He argued with me that he would call the authorities if I didn't take care of another parties bill or let him know there whereabouts. I literally waited for 10 -15 minutes to pay my bill and an additional 5 for the waitress to return with my card.  I have filed a report with BBB and Cheddars corporate Headquarters. I will not ever eat at this establishment again. I was literally harassed by the manager. read more

Pretty good service. Was not very busy at 6pm on a weekday. Was very please with the menu prices and selections. We went with the lemon pepper chicken and it was pretty amazing. It came as the result of inny-meeny-miney-moe and we never looked back. All in all a good place, good food, family environment and a good place to take a date! (2 meals less than 20$) read more

Great Food. Ate there while visiting Family. Clean bathrooms, which is a big deal for me. If the bathroom is clean, I figure the kitchen is too. Had a good waiter, his name was Montana, easy to remember. He did a good job taking care of us. Prices are reasonable . read more

Went there today at about 3p.m. and they were a little busy. Got sat at a table right away, but sat there for 10 minutes without anyone even coming by to get a drink order. There were 6 servers standing at the computer 10 feet in front of us and not even one acknowledged us. They were just talking amongst themselves. Saw a table across the way get sat and greeted and still no one came by. I have been in the food industry for over 10 years and know how it should be ran, and they do not do it. There are several other restaurants nearby with servers who want to make money and actually care about customer service. We went to one. Will NEVER go back to this restaurant again! TERRIBLE!!!!! read more

Horrible service, cold food, drinks never refilled and a manager with a bad attitude. I've tried four time with the same results. There won't be a 5th time. read more

Cheddar's is a very nice family and allergy friendly restaurant. Cory my server on Sunday, July 30, 2017 was very friendly and ensured my child with allergies had his special food prepared to satisfaction. He also ensured my middle son who accidently dropped his chicken on the floor received fresh hot chicken. Cory was very attentive to all our needs and made our visit to Cheddar's enjoyable. I would recommend Cheddar's to anyone especially for families with children with allergies. If at all possible, request Cory as your server. read more

Cheddar's is pretty much the same wherever you go. Decent food, decent service, reasonable prices. This location is always busy but if you don't want to wait for a table you can grab a spot in the bar. They have really light and crispy chicken tenders and the best onion rings ever! Huge, fresh salads that are served with light, honey-drizzled croissants. The Shepherd's Pie I got last time was barely warm enough, but the flavor was savory and rich and definitely delivered a dose of satisfaction in the "comfort food" category! And you have to try the Monte Cristo! It's a triple decker ham and cheese concoction that is dipped in batter and fried! Then they sprinkle on some powdered sugar and serve it up with a side of raspberry jam. I know it sounds weird, but it's actually sinfully good! They have okay burgers but the chicken fried steak is better at Chili's or Cotton Patch. Still, in a town with an obvious love of chain restaurants, it is a consistently good place for lunch. I noted another Yelper's comment about the noise level and completely agree. For whatever reason, sound carries in this place and between the chatter of voices and the too-loud music, conversation at meal time can be bit strained. read more