I visited this Cheddar's Scratch Kitchen and loved it! The chicken tender platter was delicious and very filling. The staff were friendly and the restaurant was clean. Great food and service. Thank You! read more

Cheddar's Scratch Kitchen - Frozen Drink - American Near Me - Tyler, Texas

We greeted by the hostess and seated immediately. The issue was with the waitress. She took a long time to take our order and when we asked for more dressing for our salad it took so long it was received after our entree was served by someone else. The worse was the pay at table device would not accept the QR code for a gift certificate and she couldn't help. I ended up using another method to pay the bill. No offer to get us assistance. Part of the survey on the device questioned if the manager was present. They were not and should have been there to assist. read more

The honey butter croissants were a game changer for me never had them now I can't live without him!

Pretty Restaurant, but it ends there. Server was barely interested. Mentioned getting a tip 2 times. My friend received her food just over 7 minutes before I got mine. He only said it was late because it wasn't ready yet. I will never go back again. Those are just a couple of things in an out of control Circus. If I could give zero stars I would. read more

Cheddars... What happened? Went into this establishment to take my Mom out to lunch. My Mom has never eaten at a Cheddars and wanted her to get the Cheddar Experience! Given my experiences from Cheddars around Houston TX, figured the experience would be the same here in Tyler... Great! Well sad to say, I was sorely wrong. Took forever to get our food. Seemed we were waiting forever. My Mom got the Chicken Fried Steak and I had the Monte Cristo. Cheddars serves the best Monte Cristo! The best! Thank goodness my Monte Cristo was hands on and didn't require any silverware. Silverware was dirty. Yikes! I was so put off by it. Silverware still had food stuck to it. Yuck! Also the cloth napkins were all worn, tatered and burned? Looked like they needed to be retired. Do better Cheddars. Do better. read more

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Well would love to say the service was terrible but it was actually non existent. Coming from a server/bartender your staff definitely needs an urgent retraining. Multiple people passed by and ignored us until i had to stop someone and asked if we could be served. the table next to ours was also getting there meal taken care of by the managers so doesnt seem like this is a one off thing. I personally wont be back read more

Best service I've ever had! Ashley was amazing! Constant refills on drinks and consistent checking on us

I was promptly greeted at the door by a host and was sat at a pristinely clean table. My server, Jaylee, was very kind and patient and always made sure I had what I needed. The food came out perfectly how I wanted it. 10/10!!! One of my favorite sit down restaurants in Tyler! read more

Just left after sitting at our table No water No anything. Literally got up walked out took our money with us. Worst service no service at all we always go here but after today No more. read more

The water and ice tea has a bad taste services was slow never came back to see if we needed anything

When we walked in, we asked if there was a trash can and the lady said it was full, she seemed very annoyed with us. We had a party of 7 and they said our table was ready but then it wasn't because there wasn't a waiter. When it was finally ready they yelled at us and it's like they were announcing it to the whole restaurant. It was a 30 minute wait just for them to come over to get our drink and appetizer order, and the wait for the drinks was 20 minutes and they didn't bring plates when they brought our bread and stuff. It took another 30 just to get our food order and then about 45 minutes to wait for our food. My meal was good, my grandmas meal wasn't correct at all, my aunts meal took forever to get here, they forgot my moms honey mustard, but my dads, sisters, and papas meal was all good. The waiter didn't seem concerned about anything at all and it got to the point to where the manager had to come and even then it was bad. read more

The restaurant is a very relaxing place, the employees make you feel at home. The food is comfort food.

Incredible food, service is always friendly, and the ambiance is just incredible! Every time I go, they never disappoint. my favorite meal is the salmon, and the rice it's served over is the best in Tyler! People may say bad things about this place, but they've cleaned up and now Cheddar's rivals the best American cuisine in the city. read more

I just visited today and ordered practically the same thing and everything was so good! I wish it was like this the first time! Thanks for making things right! read more

Not crowded at all, immediately sat down and served hot croissants. Ordered our drinks and chips and salsa which are always good. Hamburger was great, two in our party ordered seafood plates and both ate it all and seemed happy. Normal cheddars vibe inside. read more

Waiter was attentive and quick--tea and croissants never ran low. We had the chicken fried chicken and Cajun pasta--both flavorful. Spinach dip is yummy. It was packed because it was Sunday, but was not too noisy. read more

Food was OK then I visited the restroom. It doesn't smell right. I have heard if a place doesn't keep up the restroom and it smelled good that you should question how they handle cooking your food. So you were warned. read more

Posted a review and was told to email their guest relations but never got a reply. Not sure if anyone else got a reply from them.

I don't even know where to start. Let's start with the positive. Upon entering we were promptly greeted. That's where it ends. There was a huge crowd of workers milling around at the hostess stand. It was hard to get around them all as they just stood there not wanting to move out the way. Our waiter was friendly enough but not that great at his job. He seemed a little bewildered when asked for extra items. We also had a to go order that we didn't get the entire order. We didn't know until we made it home. The only positive of this was the croissants they serve at the beginning. But don't expect this to be unlimited. It's not. And our waiter was very rude with the 'who's paying for this' when asked to bring more. This is a hard pass for me. The food is ok at best. My dish was actually cold but I don't send food back bc I don't trust most restaurants. read more

Lunch was a heavenly experience after church! The tender steak, enchanting atmosphere, and gracious service combined for an uplifting day!

The food was amazing (ck.fried ck for my husband, shrimp and ck for me ) We ordered a Mango margarita and a pain killer and loved them. We've been there 2 times and both times got great service. read more

Served us a steak the shape of a tennis ball that looked ground beef on the outside, and completely raw in the middle. Everyone at the table was done eating before a replacement was made. All our mashed potatoes were cold. The service was SO slow. We sat for over 20 minutes before the waitress took our order. Not even an offer to remove the steak from the bill or receive a discount. We will never go back. read more

This restaurant isn't the same as it use to be and it is not a from "scratch" kitchen. My mom got the meatloaf; most know what meatloaf is supposed to look like and taste like. The meatloaf was HUGE, like it was grown in a lab and then the gravy wasn't brought and she asked for it. The waiter came back and said "they just opened a packet". How is the gravy from scratch when they ripped open a packet? Drop the "scratch kitchen" and just call it Cheddar's. The patrons aren't stupid. read more

I asked for median rare steak and they gave me raw hard to cut the steak and really hard to chew read more

Cheddar's Scratch Kitchen - American Near Me - Tyler, Texas

We had curbside to go. It said 20 minutes, understandable needs time to cook right? We let them know we were there and waited...and waited...called to ask how much longer when we hit the 15 minutes past Mark, they are boxing it up....15 more minutes we are discussing leaving as we have now been waiting 50 minutes total. Right before I call to cancel they come out finally. Serve up the food to family, fries are cold and soggy, ordered bacon and cheese fries hardly any on fries. Ordered monte cristo and it was also barely warm and soggy, the dough around the sandwich was barely bread more doughy like when something isn't fried all the way. Do not recommend as my husband came when it first opened years ago and said never again, now it is never again for sure this is just gross. read more

I've been here twice since this visit (because my husband loves it) and both times I ended up with diahrea..... So yeah, I finally put it on my veto list. read more

Good- Food is always good here, workers are nice and polite. Bad- N/A So-so: it can get packed on Sundays, sometimes waiting list is long. I recommend to call ahead. read more

Cheddar's Scratch Kitchen - Tall Bud Light - American Near Me - Tyler, Texas

The restaurant was extremely cold inside on a cold day. The salmon and chicken were extremely overcooked!! The waiter hardly came around and the portion sizes are small. The wine quality is very poor. We won't be back. read more

Tastes good got the loaded baked potato got Fanta it had a nat in it waiter was so so love the crescent rolls with honey butter though.

Terrible service. I just left out and they have a large group gathered in the doorway and not even trying to seat the people. Meanwhile all the 3-4 party people they are seating in seats that they could have set the party in. Someone needs to have their collar pulled and hire someone who understands management and customer service skills. read more

I don't know why I thought these people would not disappoint me after years of not having my business but they did . The best thing for them to do here is to shut down for two months and hire a whole different crew . My to go order not only was not ready in a timely fashion it was missing tons of things . All I had was a veggie plate ( missing corn ) Chocolate cake missing damn near all the toppings and baked potato missing all the trimmings . I did check my order in the restaurant but I was down the street before I realized my corn was missing . I was to sick to complain or express my disgust with the service . But the crazy part is I think the staff was upset at me for wanting what I actually ordered and on time . Oh the croissants they gave me I feel out of anger, where so burnt and hard I film me thumping it , it sound like someone was at the door read more

Received a gift card for my birthday. My wife and I weren't expecting much with some of the negative reviews. Were we wrong. Once we were seated, Emery our waiter came to our table. Immediately, we noticed his demeanor. Mature and professional. We ordered the lunch salmon, my wife's was blackened and I had the bourbon glazed and both were done to perfection. The sides were awesome also. Whoever did the cooking was spot on. Again, Emery was there checking on us, but not intrusive. Great experience. read more

I waited 35 minutes for drinks. We're out of drinks for 20 minutes and had to ask the bartender for refills. Didn't get a refill of chips with our spinach dip. Dirty dishes have been left at the table. I can see a man that has been seated over 20 minutes by me and has not been greeted. Out of silverware. All while the manager is standing here not doing a damn thing. read more

Cheddar's Scratch Kitchen - a woman sitting at a table - American Near Me - Tyler, Texas

Was there for Easter, had an EXCELLENT MEAL and service! I see lots of "1 star" ratings of late, seems strange considering the time we had. We got complimentary "honey butter crossiants" that were fabulous, the Santa Fe Dip was really good this time, and the Grilled Salmon and Chicken Fried Steak were both outstanding, hot and delish! Our server was on top of things and did a great job for us! We do have a couple of negatives.......the "greeter" started to take us into the bar to be seated (we were the second ones in after they opened the doors at 11 am so it was not an "overrun issue"). I've had the greeter ASK if we MINDED being seated in the bar, but never just TAKEN THERE...........I told him NO, we did NOT want to be seated in the bar and he took us to a table....that needs address in a training issue. Personal taste issue, but TRULY loved their "Southern Green Beans" when they had onions and bacon...........now they have SUGAR and not NEARLY as GOOD! AND can't wait to get their FAMOUS ONION RINGS back, the server said they were coming.........HOPE SO! They are EPIC! read more

Well after the mask mandate has been lifted and well after we are allowed 100% capacity, my husband, my 2 ur old and 6 yr old decide to go to cheddars. Despite hardly any customers in the restaurant, we are told there will be a 20 minute wait. We decide to stay. We stand off to the side and a minute after standing there, we are told no one can be in the waiting room and we have to wait outside. It's raining outside and I have a 2 year old with me and no one else is waiting anywhere? Where is the common sense? I politely told them to take us off the wait list and detoured to Clear Springs where we ate a wonderful dinner and had great service. read more

Very good food!!! The menu is great with foods and drinks that aren't the ordinary regular foods in other restaurant menus. The waitress was wonderful even in a fully packed place. I love this place! read more

Cheddar's Scratch Kitchen - American Near Me - Tyler, Texas

Our server was amazing, but the hostess at the front (all three of them) 2 blonde and 1 dark headed all young girls. We're all VERY rude to everyone, they had an attitude the whole time from the moment we walked in. They acted mad that they had to do their job?? these girls are more than likely getting paid more hourly than the waiters and our waiter was amazing but so sad to walk into a place and the hostess ruin your mood before you even get to the table... someone needs to give these girls an attitude check. read more

Today the 13th of Dec at 2:40ish I entered the restaurant to eat and was ignored by the hostess. I was under the impression that they wanted to take care of their customers. I was wrong. The hostess continued to ignore me. I told the hostess about the bad service and just got a blank stare. So I left and will not return. I did speak with a manager on the phone but was disconnected. Not a place where I would bring my family to be disrespected. read more

The food is just so plain. I don't understand how anyone can give this place a good review. You're better off going to mcdonald's. The service at cheddar's is extremely slow and the food is not worth the wait. read more

Decided spur of the moment that I wanted to have dinner with a friend and she chose Cheddar's. I hadn't been to this restaurant in a few years and agreed it would be a good place to go based on there wide selection of American foods and large bar menu. Unfortunately I will not be revisiting this establishment due to the cleanliness of the restaurant. The floor was very dirty, there were crumbs also under the table. I mentioned it to the waiter and he just looked at me with no response. Since the restaurant was my friends choice I just decided to make the best out of the evening. I hated to ruin our dinner plans. The service was slow on top of everything else. read more

Cheddar's Scratch Kitchen - Soiled floor and crumbs. - American Near Me - Tyler, Texas

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