They took 40 almost minutes to seat us! Service was very bad and the server was very rude to older family members and was very irritated seemed like! He was tapping his pen on the table waiting for kids to order, he was clearly on something, plus took his sweet time and was expected good tip when you don't do your job right ! Plus when we left he was talking crap with his co worker about the fam!!! Not good service and food was extra dry burnt and salty af. read more

See all

Service was fast and efficient even on Canton First Monday Weekend. Fried sweet Potatoes and Fried Green Tomatoes were excellent. Bathrooms were the cleanest in town. We will definitely go black. read more

Covid has changed everything. This restaurant is unfortunately in that category of ugh, Covid strikes again. The dining experience used to be pleasurable, the food was good and the service was quick. Now all of those things are untrue. Curbside is awful. I appreciate the effort they are trying to make but it's just not working so great. Hoping that the restaurant can improve customer service, quality of food and the dining experience in the months to come. read more

Terrible service. I just left out and they have a large group gathered in the doorway and not even trying to seat the people. Meanwhile all the 3-4 party people they are seating in seats that they could have set the party in. Someone needs to have their collar pulled and hire someone who understands management and customer service skills. read more

Stopped at Cheddar #cheddars with my wife and stepdaughter (who has to use an electric wheelchair) in Tyler on Broadway and none of the handicap spaces have large enough stripping area on the right to allow an electric wheelchair to adequately exit the 8 foot ramp and make a turn to go in to the front. Very disappointed that businesses don't consider the disabled enough to go a little extra by expanding the width of the handicap parking spaces to accommodate people with wheelchairs. Also was very noisy but food was good. read more

Seating here on Thursday November 21, 2019 it took 30 mins to get our drinks and appetizers and still have not gotten our food. Our waiter Weese is blaming it on the kitchen but two tables over they came in after us and eating. He threw our appetizer together. Got food but not salad read more

Cheddar's Scratch Kitchen - American Near Me - Tyler, Texas

I have not at Cheddar's in almost a year. Wish there was a call ahead seating due to this trip being work related and on a time frame with a large group. However our server Paul (I think) was GREAT. He made this visit worth coming back again.The was good and came out in a timely manner and was hot. Everyone was satisfied. read more

This Place Has always been amazing ! Except when Theyre Busy and there is a wait then it is Super slow

Terrible food Terrible service Have to wait forever for your food ! Terrible customer service read more

Tonight, my fiancé and I went to Cheddar's in Tyler, TX, were very disappointed in the super slow service we received, we waited after our drink order for some time before the server returned to take our food order. The food was very good as usual, but the server was very slow to respond to our needs, we waited entirely too long for our check and after receiving our check, had to ask another waiter to get him for us so we could pay it and leave. The room was extremely cold and uncomfortable which made our dining experience quite unpleasant. Dixie M. read more

When my wife and I first moved to Tyler four years ago, Cheddar's was one of our favorite places to go. Unfortunately, the past couple years we've had bad experience after bad experience. My sister wanted to go for her birthday last night, so we went and again had a terrible experience. Fortunately, the problem is never the food. The food is always great. The smokehouse burger is our go-to each time. The service, however, needs much improvement. If you don't care about quality of service and just care about food, Cheddar's is the place for you. We're rarely picky people and definitely understand when waiters or waitresses are having a bad day. Last night, everything left more to be desired. Each time it took the waitress about 10-15 minutes to get back to us (drinks, straws, order, food, etc). What is normally a 45 minute experience took twice the time which is not easy when you have a fussy baby who was ready to go after an hour. Again, food is great. It always is. Service again and again needs improvement. We've even tried to order the food to go multiple times. Even then, something is usually messed up on our order or the food takes much longer than quoted over the phone. We hope to be back someday, but it won't be anytime soon. For the price, there are plenty of other choices in Tyler. read more

The host walked us aimlessly around the restaurant looking for a clean table. Once sat, we waited 15 minuets and no one acknowledged us. read more

I've never been served so poorly of my tire life of restaurant dining I don't recommend this place to anybody recently in Tyler Texas helping some friends read more

Terrible service, waited about half an hour for drinks!! During the 30 minutes two other tables asked for the manager and definitely weren't for good things as we over heard them ask for a refund or a free meal. We finally got our drinks and waited another 20 for an appetizer and it wasn't very good at all. Waiter blamed it on the kitchen being slow.... okay? So the kitchen does our drinks...? Don't think so. Definitely not coming back till they get it together. read more

This was my all time favorite restaurant. They have fell off completely. Chance after chance food is cold, out of something, just awful. Save your time, and money go to Texas Roadhouse. read more

Food wasn't bad but service/operation is atrocious. My meal was brought within reasonable time but was told mate's wouldn't be ready for a while. So.....it's a couple's lunch and only one gets to eat??? My soup was presented with 2 ice tea teaspoons instead of a soup spoon. What the ....We HAD to ask for eating utensils. Can't pay me enough to ever support this restaurant. read more

I was hoping for some amazing comfort food. I ordered the appetizer sampler for my meal and was so disappointed. It took a long time for the food to come out even though the lunch rush was well over. When it finally did, the plate was very hot, but the food was not. The queso and salsa were spilled. and dripping down the bowls, and the spinach dip, placed at an angle on a too-small -for -the -food plate was defying gravity and barely hung in its bowl. The chicken strips held promise but the breading was too heavy. The queso had a thick, unappealing skin on the top and the cheese was super thin and tasteless. A new skin would form when I left it for more than a couple minutes. The salsa didn't have a lot of flavor, but the Tortilla chips had plenty of salt, so I guess that counts as flavor. It was just unappetizing to look at. I was kinda shocked any cook /(chef?) would let that mess leave the kitchen. My daughter had a burger and fries. She wasn't very impressed. Cheddars is crossed off my list for good. In spite of all that, our waitor was awesome. read more

See all

Was in for lunch and this Whistle sound kept going off every 48 seconds. The guy at the bar stated that it has been like that for a year. Disarm the freaking alarm or change the battery. Come on management. read more

Well they did it again. At least their consistently horrible with to go orders. If you don't look at your food and just drive off you have made the biggest mistake of your life . These people are ridiculous when it comes to to go orders read more

Mary was our waitress and was awesome! Great service! Will be back because of her! The food was good and fast service!!! Great place!!

If you like undercooked bland food with small portion sizes then this is definitely the place to eat.

So I technically didn't eat at Cheddar's. I did a fair amount of drinking, so I can authoritatively comment on their cocktails, and I also did a fair amount of picking off plates and eye-raping the heaping dishes, so I can not so authoritatively mention the food. First off, cocktails...they were all delicious. One of my friends had a Starbucks liquer concoction that was done in about two seconds. It tasted straight up coffee, and just about us strong, so if you're just looking for a yummy drink, go for this one. Another friend had one of their tropical hurricane style drinks. It was quite delish and you could taste the liquor, so at least it packed some punch. They have a special drink, the name slips my mind (it was over a month ago!), but they specifically say in the menu that they limit customers to two each because it's their strongest drink on the menu. Now I enjoyed my two quite heartily, and while I must say I was feeling nice and buzzed after the first one, I think I could have handled a third pretty well. Now for the food that I picked at...the chicken fajita quesadilla was awesome. Please order this and taste the scrumptiousness. It was even better after a night of drinking at the Electric Cowboy. I also picked at a couple salads both of which were good and came with a nice hunk of bread. And finally, the garlic mashed potatoes, the bite that I had was nice and fluffy and delightfully seasoned. All in all, I was a bit disappointed that a friend and I had already eaten before we decided to all link up at Cheddar's, as the food looked delicious. The biggest negative of the night (a Friday), was getting there and waiting for a table for 45 min (we had at least 6 or 7 people). Word of advice: call ahead on the weekends! read more

I used to eat here all the time, but I came here once and there was a pesky problem crawling on the booth (if you know what I mean) and so I was assured that the problem would be taken care of...so I didn't go back for a long time. Then I decided to give it another try because hey, that could happen to any place right? well this time there was a lot of new staff and we were not served well. They brought the order wrong, never filled our drinks, and then when we brought this to attention they just blamed eachother instead of just fixing it. I might go back if I start to crave my rasberry tea and spinach dip, but won't be for the service. read more

This place was awesome! It has a great vibe an the waiters are very friendly. The food was deliciously prepared and tasted excellent. I would HIGHLY recommend the Caesar salad, best I've ever had. The Monte Cristo sandwich is also a great choice to try. The service was fast and friendly. Not to mention the prices are very reasonable for the amount of food and quality of food. Great place, a must try! read more

Cheddar's Scratch Kitchen - American Near Me - Tyler, Texas

I normally love my usual Dijon Chicken and Mushroom plate. But today (Sunday) the plate was room temp. They were out of mashed potatoes, forgot my straw, forgot napkins, lots of trash under the tables.... Later they were out of regular to go boxes, only the tiny ones... So whoever is the manager should make sure they order things before they are out, who ever the cooks are should make sure food is hot... I doubt our food was made fresh because it came out really fast. I am from Houston, and all the cheddars I have been to there are clean and 4 star worthy, this place gets two because it's cheap and good, just wish it was up to par like what I am used to. read more

Food was good. Ribs, spasagna etx. Service very suspect. Never saw our server after food was brought out, until we were done and ready to leave. No drink refills. Took forever to get too go box and nothing provided to clean off hands after eating ribs. I will try again but if service doesn't improve I will not go back. read more

Went here for my cousin's birthday! Great service. Food was great and affordable! Megan was our waitress so sweet!!! You have to try the Island Tiki! read more

Cheddar's Scratch Kitchen - Birthday Girl! - American Near Me - Tyler, Texas

See all

Our host was so kind and very willing to get us seated as soon as he could, but boy was the service downhill from there. Our waitress refilled my drink one time after about an hour into our three person meal. We still have yet to see our food if you're reading this. read more

The restaurant is super busy. Guess that's why the service sucked. The table next to mine was a large party with unruly children. The adults were noisy and screeching. No one was watching the kids. They were underfoot of several waiters but no one dared correct them despise the danger to the kids and other guests as well as staff. My waiter was slow coming. Drink took forever to get. Everything was good despite not being what I ordered. Was served a sirloin despite ordering ribeye. After disagreeing with the waiter about it I just shut up and ate it bc he obviously didn't care if I was pleased. Then he did the worst. Puts the bill on the table while I'm still eating entree. Bye Felicia. Terrible read more

See all

Delicious food, nice atmosphere, fantastic service, VERY reasonable prices! We went to Cheddars with a group of 14. The service was impeccable and everyone said their plates were wonderful. I was floored by how inexpensive our bill was for such great quality food and ambiance. For two entrees, an appetizer, and three drinks (including gratuity) our bill was $37!!! They have a good variety of food choices, classy drinks for cheap, and upscale decor. I'm a BIG FAN! I would absolutely go back to Cheddars in a heartbeat and highly recommend it. read more

This place is alright with the food... IF they have it "in stock." What restaurant have you been to where they don't have over 20% of the menu available? I ordered fish, asked for tarter sauce, and guess what! They didn't have it. Have to take all of this food home to where I can fashion my own tartar sauce, but by then the freshness has been expelled from the fish. Would NOT recommend this place to anyone wanting what they ask for. Had I known that there was no tartar, I would've gotten a burger, but I'm sure if I did that they wouldn't have patties or buns or something. Stay far away from this place, save your time and money. read more

My wife and I eat at Cheddar's fairly regularly, and have for years. This food is always great, and a very reasonable prices. I usually have the shrimp dinner, which is very good. Recently, I tried the baby back ribs. Oh man, they were so good. Can't wait to have them again. I also always get a salad with my meal, and I love that they include a glazed crescant with it. Yummy! read more

I noticed others saying this place is pretty loud and they would not be wrong. I checked and the decibel of sounds in here are bordering on Very loud range. Food is still great. read more

See all

We decided to give them a second chance today after our bad last experience. We never even made it to a table before we walked out. Overheard the hostess saying there were only 2 servers. Another couple who had been waiting over 30 minutes asked and their names had been taken off the list accidently!! We decided to not take the chance of waiting 30 minutes to only possibly have poor service like we did last time. Also, may want to teach the hostess to greet customers with a smile and a hello, not just "how many". We will not be returning. read more

Coming from L.A I was surprised at how cheap the plates were. Came on a Sunday for dinner and was seated right away. My husband ordered the full rack of ribs ($15).., tender and delicious. And I ordered the smokehouse burger (about $6) which I loved! I also ordered a loaded potato on the side ($2extra that I thought would actually be LOADED., but it was just sour cream and cheese -_- ehh) Oh and a kids meal for our son., BBQ Grilled chicken on a bed of rice with fries. Pretty tasty. All in all we enjoyed our meal.., will definitely come back read more

Love their appetizers & food!! Definitely recommend going here if you want a simple lunch

Food was very good and servers were attentive. Not noisy at all and the booth was really comfortable. My husband and I both had fish entrees that were delicious!!! read more

Cheddar's Scratch Kitchen - Citrus miso glazed salmon with double broccoli - American Near Me - Tyler, Texas

See all

The manager kicked my party out because we had a complaint about our server. It took her 20 minutes to get us water.... twice. Then it took us 35 minutes to get our food. The manager verbally attacked us. read more

Seriously the worst service. The last two times I've been to this establishment I have ordered the same thing (Crispy Chicken Wraps) and I have to drive back to get it fixed. Today I didn't even do it because it was already a terrible experience picking up the order. The bar was messy and everyone was standing around talking instead of getting everything ready for dinner service. I wasn't even in the restaurant at a busy time. I will not be back which stinks because my wife and I use to really love coming here but it has not been the same the last few years. read more

Terrible service! Your gonna be there FOREVER! Every time I eat there I'm there at least two hours. Food is great but not worth the wait :/