I'll start off by saying my food was delicious. I had the lox bagel with capers and veggie cream cheese and it was exactly what I needed. I showed up with some friends and we ordered our food to eat there, hoping that a table would open up by the time our food was ready. We actually all ended up waiting 20-30 minutes for each of our orders. My order was ready first, and when it was brought out, we were still standing there waiting for a table. We figured it was fine, and we could just ask for our food to be put in to-go containers since no tables were available for us. My bagel sandwich was brought out by one of the staff members and it looked SO DELICIOUS, I couldn't wait to eat it. I asked the staff member if I could actually have it to go since no tables were available, and she said ok. I assumed that they would just wrap my sandwich up so I could leave with it, but 10 minutes later, there was no sign of my sandwich. I was getting concerned. Finally, the staff member came back out with the a box in a bag. When I opened the box later, the bagel was completely deconstructed. The cream cheese was separate, as was the lox, onion, tomato, and capers. It was SUCH a bummer because I was really looking forward to eating the sandwich they carried out for me. I guess we were all just confused as to why the sandwich that got brought out to me originally couldn't have just been wrapped up for me when I asked for it to go? Like, why did the original bagel have to be discarded? It was just a strange thing to do. Anyway, I think I would only come back here if it wasn't busy. read more

Glad I finally checked this place out. We went for dinner on a casual Thursday. I ordered one of their specialty drinks and entree specials. Both meals were pretty good and moderate in size. Service was quick but we were the only ones there at the time. read more

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Lovely little cafe with delicious breakfast baked goods and a dinner menu and bar. Great for take out or dine in (especially when it's nice out). Friendly staff to dogs and people! read more

Very nice, quaint cafe! Hidden gem in Baltimore with delicious food. The staff was wonderful as well. I can't wait to go back! I highly recommend the chai tea and the beignets. read more

I have been going to Charmed for 3 years now, it is less than a block from my house and it is so nice to have a nearby coffee shop and I come frequently (morning espresso and a breakfast sandwich are my standbys, both generally are pretty tasty). I'm sad to write this review, but there are just too many things that I cannot overlook any longer. This morning was my last visit to Charmed, I just can't justify the incremental price-gouging and the lack of value for the money any longer. I usually get a glass of soda water from the soda gun with my espresso, but they have started charging $3.60 per glass of soda water. The food can be tasty but EVERYTHING is served on single-serve, throw-away trays with waxed paper, and condiments like salt, pepper and hot sauce are all dispensed in little packets, fast-food style. It's just not pleasant to eat an omelet off a plastic tray with waxed paper, the paper gets wet and dissolves and mixes in with the food, and I am paying $13 for this? I'd hate to see the amount of waste that this business generates through exclusive use of single-use paper and plastic, talk about a carbon footprint! And really makes for an unpleasant dining experience. Bottom line, I hope the owner makes some changes, this could be a really wonderful neighborhood spot, but for now I will be walking a little further to a business that cares a little more for the customer experience, and the environment. read more

A fantastic and very welcome addition to upper Fells Point! From the minute you walk in, you can tell that the food will be delicious. There is typically fresh baked bread on the counter, and throughout our visit, neighbors were welcome by the staff as they stopped by for a load or a cookie. The menu is short (I love this - not overwhelming!) and always has at least a few items I want to order. They have great coffee and also have a liquor license. I have sat outside and inside and absolutely enjoyed both. It's a small operation, the atmosphere is darling, and the food is fresh and tasty. Solid spot! read more

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We loved it! I had the Lox Sandwich with capers and onion on a sesame seed bagel, it was delicious. My fiancé had an omelette with potatoes as his side, SO good! Also the service was amazing. We were greeted with smiles and the general vibe is just chill and positive! We will Be back! read more

The food took a very long time but it was great! It was my first time coming here but the fries were phenomenal and so was the service. It's so quaint. The perfect corner neighborhood spot. I will be back! read more

Charmed Kitchen - The exterior of the restaurant - Bakeries Near Me - Baltimore, Maryland

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Our first breakfast in Baltimore A short walk thru Patterson Park... Short line, friendly service, outside tables and a bar! read more

Charmed Kitchen - Breakfast sandwich and home style pots - Bakeries Near Me - Baltimore, Maryland

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Charmed Kitchen, this is a tough review to write. I wish I could give you 5 stars, but the service I experienced during my first visit left too much of a poor impression. Tucked away in Upper Fells, this spot meets the need for a neighborhood cafe hideaway. You come to the counter immediately upon entering, with the rest of the space stretching out to the right. I arrived to pick up a takeout order and found myself greeted by a skeptical look from the staff, rather than any sort of hello. Having to explain why I was there, the interaction never improved from there--far from warm and welcoming. I received my order and quickly exited. Service aside, the Day Break Toast was delicious. Toasted multigrain bread with just the right amount of chew is the perfect vehicle for a layer of creamy goat cheese beneath a sweet and savory shredded carrot chutney. Rich, toasted pine nuts add a roasted crunch to the bite, finished off by an added touch of sweetness from the drizzled honey. A flavorful and filling dish to start off the day with! If it weren't for the service, the food alone would have been worthy of some more stars! read more

Charmed Kitchen - Day Break Toast - Bakeries Near Me - Baltimore, Maryland

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This place has the best iced chai in Baltimore. By far. Also came here for lunch one day and they have phenomenal, crispy fries and a really yummy cream of crab soup! Atmosphere is super chill inside- can also purchase cocktails and alcohol to-go. Unfortunately it's not a great space to study or do work because they don't allow laptops, but definitely stop by to grab a drink and a bite! read more

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My rating of Charmed varies each visit, sometimes it's a total five star, while others it is a -3 experience. Today is one of the negative experiences. We called ahead to give adequate time to prep the order. We were told 15 minutes, but we gave them roughly thirty before arriving, and the order wasn't ready. Okay, no problem, we all get busy. However... the food was ready and we had to wait on drinks (which seems backwards), but we sat and watched the hot dirty chai's we ordered sit on the machine untouched and come to us cold. Okay, we get it, this happens. But the chai's were wrong and weren't "dirty" (aka add espresso) at all. Extra money paid for extra shots we didn't receive. When we brought our food home, one of the two breakfast sandwiches were completely wrong and came on bread opposed to the bagel we paid an extra $1.50 for. While some experiences at Charmed are 5 star worthy, more often than not they're understaffed and things like this happen. And when I'm paying roughly $10 for a breakfast sandwich plus $6 for a latte, and it comes out wrong, it's exceptionally frustrating. It's very clear - and has been - they are usually understaffed especially in the morning with only one person taking orders (in person and on the phone) and making drinks, and delivering food, etc. read more

I love this spot. It's just around the corner from my house and the food is delicious and wholesome. The coffee is great. I also love sauntering in for a loaf of bread and a bottle of wine on a Sunday afternoon. It's a daydream to have this spot so close by. Stop in, giggle with the barkeep about politics, chatter with neighborhood younglings who drop in for snacks, enjoy a leisurely brunch on a weekday. Yummy food, reasonable prices, feels like home but with more romance. I've been several times, so you'll forgive my experiences are a bit of a jumble. The carrot chutney on the Day Break Toast is delicious, but very sweet. I ended up eating less of it than was included to balance better with the goat cheese. But it was so good. The meatball sub is lovely and was a great late dinner one night when they were far too kind for us arriving a half hour before closing. The Six-Five is a top-notch veggie sandwich. It's pretty close to perfection. My partner has had the Hondu Burger a couple times. He loves it. read more

I was so happy and surprised on how cute this little corner brunch location is. It is located in a quaint neighborhood. When a close friend of mine visited, we went here for bunch and had amazing Bloody Mary's and a great breakfast. I had a create your own omelette; mushrooms, american cheese, peppers and onions. My friend had a bagel and lox on an everything. The atmosphere was a perfect little corner neighborhood restaurant. The service was great and the servers were all very attentive. Will be back! read more

Charmed Kitchen - Bagel and lox - Bakeries Near Me - Baltimore, Maryland

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This review is for Sunday brunch. I would rate it 3.5/5 but I'm giving give them the benefit of the doubt since they are new. I think they were not expecting such an influx of customers on a Sunday and ran out of some things on the already small menu. To start off, it is a mix of self and waited service: you order at the counter, pick up the drinks yourself, but the food is brought out to you. Word of advice: grab a table first, especially if it's busy, you might find yourself awkwardly standing around after ordering with nowhere to sit. The decor is really cute, with animal art paintings, huge mirror; its cutesy and pretty small. Food: we came in with high expectations based on other reviews and were kind of disappointed. The chocolate croissant was overall tasty, but the dough resembled a cinnamon roll, not the flaky buttery dough of a croissant; the chocolate to dough ratio was also not in favor of chocolate. The bagel with veggie cream cheese was OK and the grilled cheese was decent. The tea and coffee were on point though, I love me a whole teapot instead of a small cup half-filled with water. I would return one more time in hopes that they improve, really hoping it is just growing pains. Oh and add avocado!! read more

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Have eaten here many times, and the food quality and service are both inconsistent, hence the 3 stars (half the time it's 3-4 stars and half the time it's 2-3 stars). Good: The beignets with Nutella dipping sauce are great the majority of times we've ordered them! Fair: The Italian sausage and meatball sandwiches are consistently decent. The Caesar salad with grilled chicken is also fairly consistent, though there was one time there were some wilted/browned romaine hearts. Not-so-good: The Maryland crab soup is on the salty side with minimal crab (sometimes none can be identified), and the bread served alongside it sometimes tastes more than a day-old. Breakfast sandwiches are also a hit and miss. A few times when they're busier, the food has taken quite long to come out, and when it did arrive, the soup and hot sandwiches were lukewarm and/or cool. They have both indoor and outdoor seating, so that's nice. There's a 'no laptop policy', so don't expect to bring work or be on your laptop while having coffee and pastries. read more

Absolutely love this new bakery and breakfast cafe in butchers hill / upper fells! The French-style food and ambiance are so inviting and cozy. The staff is all very friendly, and the food is amazingly delicious. I'm glad we finally have a nice, casual coffee shop in the neighborhood that is classy but doesn't break the bank. They bake all the bread, bagels, and other goodies right there in the kitchen, so it's all fresh and tasty. Stop in for breakfast with a friend, or grab it to go on your way to work. Definitely an awesome addition to the neighborhood!! read more

This is my neighborhood spot so I've been giving them the benefit of the doubt. However, I've had a string (5-6 times) of let downs. I know times are tough but a lot of places are doing their best to put their best foot forward and I don't think Charmed has put themselves in that category. I ordered a sandwich tonight (no substitutions/omissions) and when I got home I saw it was literally 3 slices of deli meat with a slice of cheese on a baguette. Honestly, at this point shame on me bc this is probably the 3rd time I've gotten a sandwich recently and had it be basically a loaf of bread or completely messed up. I'm not sure if people in the kitchen are new or just dgaf but I can't pay $14 for a piece of bread and not say anything. Maybe I'll swing by for coffee but I don't think I'll order food again and have recommended the same to others. read more

Perfect breakfast spot in upper fells. It's an emporium for freshly made breads, pastries, and bagels. Knowing they make them in house makes me love their deliciousness even more . They also have a hot/cold drink bar with all the normal options. It seems like they are working towards having an evening menu as well with their beer/wine offerings and the appetizer options available. I would highly recommend stopping in but be prepared to wait as it's packed during the weekends (for good reason). read more

Charmed Kitchen - EC on everything - Bakeries Near Me - Baltimore, Maryland

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We went on a Thursday morning to grab a quick bite to eat. The inside is so cool featuring local artists' work on the walls for sale. They also sell the one and only Taharka brothers ice cream, which is a must try. I recommend the honey graham flavor. Another really cool feature is that they not only serve alcohol but have a nice collection of alcohol for sale as well. Really convenient location to grab and go. We got the lox sandwich on an everything bagel which was great. A good amount of lox balanced with cream cheese, capers, and fresh tomatoes and onions. The sausage egg and cheese breakfast sandwich on an everything bagel hit the spot. Great breakfast sandwich, nothing too fancy, just works. read more

Charmed Kitchen - Sausage, Egg, and Cheese Breakfast Sandwich - Bakeries Near Me - Baltimore, Maryland

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Came here with a friend for a weekday brunch. We were planning on getting some work done while we ate, so were a little bit annoyed by their no-laptop policy. I would recommend they put this on their website because we would have chosen somewhere else to eat/work if we had known. Location/Parking: There was free street parking nearby and I had no trouble finding parking on a weekday morning. Food/Drink/Vegetarian options: We both started with some Tazo tea, which was served in a cute tea pot. I wasn't very hungry so ordered a bagel with veggie cream cheese. My bagel was a little dry after it was toasted but the cream cheese tasted fresh. There are several vegetarian breakfast and lunch options. My friend got the Bresaola, which she really liked. I definitely want to come back to try one of their sandwiches. Service: Attentive waitress who made some good recommendations. Ambiance: Casual-cute cafe with lots of windows. Attire: Casual. read more

Charmed Kitchen - Bakeries Near Me - Baltimore, Maryland

Ordered a chai latte and spent $5 on ice and oat milk, no chai to be found. Seating availability was nice.

This is an absolute must try. I'm going to come right out and say it - this is the best Cream of Crab I've ever had (bold statement, I know). Head Chef Christa Bruno doing what she does best! Anything/Everything coming out of Christa's kitchen is thoughtful, made with passion, and flawlessly executed. Some people are just born to cook. The wizard/Head Baker Shadee Holden is also on a whole new level! Lebron James was born to ball, Shadee was born to bake! Christa recruited him from Philly and now they are united as a culinary dynamic duo. Pictured sandwich: Bresaola - mountain air-dried beef, goat cheese mousse, arugula & lemon truffle oil served on a fresh baked baguette. Also recommend "Da Butch" sandwich! read more

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Charmed Kitchen is located in Butchers Hill, extremely close to Upper Fells. The staff is full of kind people, and I always receive a warm hello when entering. Their coffee is delicious. I have had their breakfast sandwich on an everything bagel and chocolate croissants. I definitely recommend Charmed Kitchen, and supporting this small local business. read more

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So thankful that charm'd opened up shop where it did! With Salt closing this neighborhood needed a new local eatery and charm'd answers that call well. The place is small and, like it's name implies, charming. It's new and that definitely shows- the menus are being printed on paper, the dishes are evolving. I think the place is working to find its groove but I'm not mad about it. The food is sooooo good. I got the lobster ravioli- it was 6-8 pieces of ravioli containing lobster and mascarpone. It's all smothered in a tomato sauce with a shrimp ragu. Loved it. Partner got the charmed gnocchi. Like seriously so good! The mushrooms, the truffle, the meat, the *collard greens* all work together in this perfect medley. Did not disappoint! The only thing I would knock Charm'd on is the portion size. Personally when I order pasta I want it to be hearty and plentiful, and I thought both dishes were a little small given the price. Last thing I NEED to mention is the desert. Omg!! The tiramisu is lovely and very coffee forward. I was so into it, but if you don't like you ladyfingers drenched in the dark stuff I'd stay away. The pistachio gelato is HEAVENLY. The texture was so smooth and creamy, the flavor was perfect. I'd go back just for this gelato. All in all very impressed and excited to see Charm'd grow as they smooth out the kinks and find their rhythm. read more

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If you live by Patterson Park, you need to add Charmed to your list of go-to spots! For coffee, brunch, carry out lunch/picnic in the park, it has a versatile menu! The six-five is a delicious, healthy, and fresh sandwich. The beignets are the most fantastic little bites for a treat yo self kinda morning. Note: the cafe is not really a study spot, so don't lug your laptop all the way over here. read more

Charmed Kitchen - Beignets - Bakeries Near Me - Baltimore, Maryland

First time here today & I had the most delicious beignets! I got mine plain with the bourbon creme anglaise. Also had chai latte with oat milk that was just the right balance of sugar & spice. Sadly, I have no pictures to show as the beignets & chai latte disappeared quickly! Service via Brooke was super welcoming! They are dog-friendly! They have beer & wine (cocktails are available too). They even have Limoncello & Amaretto on top of a few grocery goods + fresh bread. Social distancing guidelines & masks in place for everyone's health & safety. Can't wait to try some more items from their main menu next time! read more

Truth be told I am in love with Charmed Kitchen. I have probably been about seven or eight times though they've only been open about half a year. Their bread is really the star of their show, between the country loaf and the bread served with the charcuterie-- it is exquisite! It is flaky and perfect, a work of art fit for the Great British Baking Show! The ambiance is super cute, but small so this is not the ideal place for a massive party. I went with a group of seven and it was somewhat smushed so I would keep your groups relatively small. The best things I have eaten is the gnocchi, sooo well done and immediately put me into a food coma! Also the combo plate which they just introduced is amazing, it is a mix of 4 meats and 3 cheese and then homemade pickles and some olives along with three AWESOME SAUCES. A lemon curd, a housemate jam and a sort of spinach artichoke sauce. Their menu changes regularly so there is always an exciting new possibility to try. Perfect place for a lazy morning drinking some of their frothy latte and a breakfast sammy on a country loaf! DELISH :) read more

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Came here preCovid for breakfast with a friend. Great location, lots of folks stopped in for coffee, quick bites to go. I got the charmd grilled cheese; my friend got a toasted bagel, and we split a waffle. Food came out quickly. Mostly just cheese and deliciously toasted bread (which you can't go wrong with), but would have liked a little more pancetta and arugula. Waffle was standard and tasty. Solid food, but nothing really stood out or was super amazing. Would definitely want to come back and try some of the lunch items--some of their sandwiches look really good. read more

Love charmed! Owner and staff are very nice and helpful! Food is good quality and fast. Very underrated coffee spot as well! read more

I have been to Charmed Kitchen several times now since I'm local to the neighborhood and I think that it's a really cute spot. I like their iced coffee and I've had a few pastries that are also very good. I give Charmed Kitchen two thumbs up in terms of food and drinks and ambiance/aesthetic. The reason I've knocked off two stars is only because of the inconsistency in service. Every time I go, I can never be too sure about how long I'm going to wait. Sometimes I'm in and out, and other times I'm waiting 20-30 minutes for a toasted bagel and coffee. I was really frustrated during my latest visit and ended up walking out after 10 minutes of waiting to place my order. A line of about 4 people formed as the barista was making drinks while chatting with another customer who seemed to be a regular. At first, I didn't mind waiting because I figured once the barista was finished making these coffee drinks, she would take my order. Instead, she began making cocktails that the regular customer asked for, even though she was not in line (at least that is how it seemed to me). At that point, I left. In that time waiting, the barista did not once acknowledge the line of 4 people waiting to place an order and instead tended to the regular only. If it was super busy, I'd understand, but there was no one else in the café besides me, the people in line with me, the barista, and the regular. If this was a one-off thing, I would never think to write a review about it. However, this is not the only time I (and others) have had to wait longer-than-average times to place an order or receive an order. Honestly, I feel that the staff struggles when there's more than 1-2 customers at a time, which leads to situations like these. All that said, I will go back because I like the food and drinks. I think this place is a great addition to the neighborhood and I want it to succeed! I hope it can work out the kinks in the service. Otherwise, I'll come back when I'm not on a time crunch. read more

After the fifth time returning to this quaint neighborhood cafe, the last straw has finally been broken. Over the last six months, the service (although not great to start - then implied by the newness of the restaurant) has gotten progressively worse. This morning, around 10:30am, my boyfriend and I stopped in for what was supposed to be a quick hour-at-most breakfast choice. Upon arriving, we noticed the restaurant was fairly filled, but most were checking out. It took 20 minutes for anyone to even take our order; and once the server arrived at our table, he seemed confused by what we were saying - even though it was a simple order of cold brew, drip coffee, "Da Waffle, side of bacon" and a lox platter. I had to correct him three times to ensure my order was taken correctly. 40 minutes later, every one of the mere four tables in the restaurant (all of whom had arrived after us), had received their food. It was only upon us asking if ours would be up soon, that the waiter informed us of the waffle machine being "down." He asked if we would be okay with pancakes instead, to which we kindly said was fine. Not 10 minutes later, a different waiter approached us to tell us that the waffle machine was "not down," they were simply "out of cooking spray." He then ALSO asked if we would be okay with pancakes - to which we said the other waiter had already checked that it was fine. Now, the questions ought to be begged - 1. How is a breakfast joint out of cooking spray? And 2, more importantly, would anyone have informed us that our food was unable to be made had we not asked FORTY minutes after ordering? Look, I used to work in food service. I understand things happen, and that there's miscommunication. But once it's addressed that there's an issue, food should be out as soon as humanly possible. It took 20 minutes for our food to arrive post-recognition. That's how long it should have taken to begin with. I mean, seriously, how long does it realistically take to make three pancakes? 10 minutes if you're REALLY pushing it? And how long does it take to "make" a lox platter? When you literally just have to toast a bagel? 5 minutes? Max? Not only did our food take well over an hour and multiple conversations to arrive, but we didn't even get our side of bacon! This visit was so disappointing. I live around the corner, not even a block away, and I can confidently say that I will never be coming back, unless SERIOUS changes are made - nor will I be telling anyone else to pay a visit. At this point, I've referred numerous friends and family, all of whom will be informed of the terrible service we had this morning. All of this to say, every single staff member needs to be retrained immediately. There are countless one-star reviews with the same issues - slow, unprofessional service - well-made food, I'll admit - but who really is willing to sacrifice two hours for a bagel and pancakes that could A) be made at home, or B) spent at another one of the many coffee shops in the area. I really do hope you take this review to heart, instead of it being one of countless reviews that have clearly fallen to the wayside. read more

Got takeout dinner from here for the first time earlier this week! The staff was super friendly, especially as we took awhile to decide what we wanted since it all sounded so good. I got the chicken breast sandwich and my boyfriend got the Da Butch with sides of homemade chips. Both were really good and nice portions. The homemade chips were great with yummy seasoning. They also have a large selection of alcohol and some pantry items which is nice to have! And they have a freezer dedicated to Taharka, so more points for them! I recommend checking them out and know I'll be back for breakfast soon. read more

Great everything lox bagel and cortado. Went twice on my last trip to Baltimore and I will be back again.

Love this gem in the city. Great for a coffee, any meal or a quick snack (love the croissants). Indoor or outdoor seating with friends or your pet (outdoors). The customer service is fantastic and everyone there is super friendly. They also have a TON of local products to pick up to take to go with you (beer, bread, wine, etc.). If you haven't been, please go! read more

I ordered the eggs in a nest and was surprised when my plate came to the table with two eggs on the plate with a bagel and bowl of potatoes on the side. The menu said multigrain bread. The title of the dish had the word NEST in it. I was confused. I asked the person who dropped it off if it was eggs in a nest and she said yes. When our server stopped by, I asked the same question and he said yes that is eggs in a nest. I kept wondering where the "nest"part came in...I guess it was nested when I took initiative and hoisted the eggs onto the dry, plain bagel that came on the plate...and the egg kind of slid into the hole of the bagel..."oh look. a nested egg...not" we laughed. As we got up to leave another server walked by with a plate that had two eggs cooked inside (nested) into two beautiful slices of multi grain toast that looked buttery and lovely. (see photos in other reviews) I wanted to go back and take back the 20% tip I left. I asked TWO different people and they both lied to me. I mean...if it's wrong, just fess up to it. But to just flat out lie...c'mon. When I got outside, I looked at the photos on Yelp and saw the plate with the yummy bread and two eggs cooked inside... I mean...I know it's just eggs and toast. but I didn't get what I expected. And then was lied to. I am a server. I get it. Working brunch sucks. But you don't have to suck as a server. It's not helping your restaurant when guests feel cheated and don't get what they ordered. That is how you lose business. IMO there are plenty of other places in the area that have better menu options and leave you wanting to come back. This is not the case with Charmed Kitchen. read more

This is then first in here and not the last. Just moved in to the neighborhood and I am glad that I found place for breakfast. They are very friendly and quick and their charme-d grill cheese is literally charming and the breakfast sandwiches delicious as well read more

Charmed Kitchen - The half already was eaten - Bakeries Near Me - Baltimore, Maryland

Was hanging out in fells point for my birthday and needed a breakfast spot. Walking in I could feel the Baltimore vibes of bold, bohemian and casual. The coffee was great and came out quick. Food was good and the service was very friendly. Will visit next time I'm in the area. read more

We love this cute and cozy breakfast place in our neighborhood! The breakfast sandwiches are out favorite especially on a croissant. Or a great bagel with veggie cream cheese :) read more

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Guys, I keep trying and repeatedly end up disappointed. The food is great but the service is always awful(ish). I'll give my simple today example in which I was giving you every opportunity. Ordered online to save time and came over. Walked over and let ya know I was there and early...then I said I'd wait outside. After...a while I came back in and asked about my order, the first person said "you just ordered" (which...above) the person I spoke to and let I know I was there....twice said. Wait...are you Dave?! (Note how many times I tried to help you...it was twice). I have just had bad experiences. This wasn't the first....or second time. But this is my first post. I feel as if I've been reasonable. I'll be back for sure and just hope that the service improves and I don't have to continue just planning for it. read more