Service off the charts, atmosphere is superb and to top it off the food is perfection. I had the New York Strip and it was so good. I normally prefer a rib eye, but the flavour was exceptional. read more

Wow - as good as it gets. Happy Hour in the lounge is top notch and the food is delicious.

Three stars because the food was good. The chicken club was incredible with a very healthy serving of sprouts and quality bacon. The bison burger was good in that the ingredients were quality, however, seasoning was minimal and a bit more moisture could have really made it outstanding. What's easier than a burger? You do boast a chipotle mayo on the menu but the most the burger comes with is mustard, sparingly? However my opinion may just be due to the fact that our service was far from outstanding. The waitress, while she could have been having a bad day seemed the most vocal upon us signing the check, as if to say, "thank you for clogging my section with your peasant money." I know, seemed weird to us as well. But customer service is a dying breed. If I could supply any advice it might be smile at the baby and know that every dollar holds the same value. While I'm no suburban mother and we were not in business casual the man in the tank top was a doctor and his female counterpart has a culinary degree and as transplants to the Phoenix area, I can't say we would return even for a nice adult date night. read more

Honestly I think their food is amazing. It's my favorite spot for ribs anywhere. The croissants are incredible. The spinach artichoke dip with chips is ridiculous. The only reason I'm not a prefect 5 star is because I think they're overpriced. Takeout typically cost me close to $100. If they shaved their prices down a tad I would eat their more often. Great food tho! read more

This place is the best!! The food is always amazing and the service is always great :) The chicken ciabatta is so good and I get it every single time I go with the french fries :) The spinach artichoke dip is also so good and it is a must :) we will always continue coming here :) (my dad says the ribs are incredible too) read more

Really good food and atmosphere. Our waitress Gabby was awesome and made the night for us!

Arrived and was told there was a 15min wait. We put our name down and wait on the benches outside but right in front. They text stating they would let us know when the table is ready. Meanwhile huge groups have been leaving and we are only a party of two. 45min later we go in to see how much longer and the host plays dumb saying "oh have you been waiting? Well there's no wait now". Not only did we never receive a text that a table was ready, but we patiently waited outside only to be ignored by the host. Such terrible service we chose not to eat there. read more

Loved this place! One of the same owners of the former "Houston's" restaurant. The prime rib was mouthwatering! The beans were to die for. This place has a great feel to it. The service possible needs to be upgraded a little. Two managers walked by our table a few times and never said anything to us. We had to ask them to stop and check to see how we were doing. read more

We love this place for a good dinner. The salads are great. The chicken fingers are the best I've ever had. The chicken fried steak is HUGE and delicious. My husband goes crazy for the croissants and glazed carrots. Yum! Also, try the key lime pie! My only complaint is the mashed potatoes. They mix in lots of big peppercorns, which I hate. I asked if they could exclude the pepper and they said it wasn't possible, for some reason. Mashed potatoes are my favorite side, so this is a big bummer. read more

Fantastic as usual. We had a very large party after a funeral. The staff were so accommodating and attentive. That's a hard feat for a party of our size! Kudos to the wait staff for being on top of our orders and providing superb service. The food is always fresh and tasty. I ordered the piccata and it didn't disappoint. Most piccata's are overly lemony or overly whine-y, theirs is perfect. For appetizers we also ordered the shrimp-scargo and a spicy shrimp dish that I can't recall the name, OMG SO DELICIOUS! Know that you'll be treated well and you will enjoy yourself here! read more

I had 2 bad experiences here. They were small and all restaurants have done it. I had a to go order completely the wrong order and a seated order come out cold. Both times the manager came and said it was their fault and gave us a $100 gift card no questions asked. He was very humble and just wanted happy customers. This is a great restaurant to eat at. read more

I checked the happy hour prices for wine online. It was $6 but when the bill was review it was $7. I think this is bad business. I most likely will not return and will not recommend this place to my friends. read more

Consistent. Always know what to expect when I come here. Their filets are always on point. And the dynamite shrimp is dynamite!

We have a mixed review. The Chicken Piccata, Shrimp Cargot, and Key Lime Pie were very good. The Prime Rib was disappointing. It was tender, dry, and tasteless. Using the au jus didn't help because it was flavorless brown water. The prime rib needed more marbling. The Caesar Salad needed to have the lettuce in smaller pieces. They need better beer options on tap. Luckily they had Mother Road IPA. read more

Delicious and love the atmosphere, been going there for 6 years and it is just awesome. They have a salad that comes with chopped egg, bacon and more, try that with the Thousand Island dressing, mmmmm. The 2 things I love to order most, Chicken Fried Steak and Prime Rib... They have Coca Cola and keep you full at all times!!! The best thing on the menu is actually a side item, The brandy mushrooms, wow! read more

Pretty good overall...we tried the chicken piccata and ciabatta chicken sandwich. Veggies were great and portions were perfect. Service was good, refills were there before you needed them, they checked up on you regularly, and everyone was extremely friendly. Welcoming, comfortable atmosphere--dark-ish, but enough light to read the menu (thankfully). Menu is only one sided (decent variety), back side is wines. Will likely be added into the mix of choices in the area. read more

The company did contact me and they corrected the situation with much sincerity. I do like Charleston's and will continue to patronize the establishment. Thank you read more

We have been coming to this location for the last several months. The quality of the food is always great. The service is top notch and they really care. The managers at this location really know how to run a restaurant. read more

Wonderful experience tonight at Charleston's in Mesa AZ, we made reservations from ND based on reviews online to celebrate parents birthdays here in Mesa. We were all pleased with our evening, the service was excellent, the timing of each course was wonderful and our meals were prepared exactly as we asked and we all agreed that our meals were fabulous!! Charleston's will definitely be a place we look forward to dining upon our return next year! Thanks Charleston's!! read more

My husband and I went here about a year ago and it was so good: delicious bread w sugar crusted on top, juicy steaks, I had the ribs... they were amazing. Glazed carrots... yum yum. It is a bit pricey .... we were gonna go to Texas Roadhouse right across the steeet but there was a line out the door. I'm so glad we went ! Now we go when we have a date night! read more

Never a disappointment here. Had a large party and my dinner got lost. They got it fixed in a hurry and comped dessert. Just good food at a reasonable price. This is why it is always packed. Keep up the good work. read more

The food is always delicious! All of the staff are friendly and hard working! It's a great place to eat!

This is my third visit to Charlestons in about 6 weeks and now am 100% convinced that there's no other sit down lunch restaurant better than here. Food has been excellent and service equally as good. Highly recommend the Prime Rib sandwich and fried okra and their blue cheese dressing is best around. read more

This restaurant has gone way down hill and we won't be back. My husband, myself & one of our friends dined at the Mesa Charleston's last night for my husband's birthday. We have been going to this location for over 18 years. We frequented this Charleston's so often that we were given a card that granted us happy hour pricing on drinks and 1/2 off all appetizers, even when it not happy hour. Most managers since then have never seen that card but always honored it. Last night we were told that they would no longer honor the card they had given us. They also have changed the Perfect Margaritas so that you only get one glass per order. Until last night, it came in a shaker that held 2 glasses worth of Perfect Margaritas. And, for the price they charge, it should. We asked why that has changed and were told that it has not changed. The guy said he had been a bartender there for 6 years (possibly now the manager?), and that's the way it's always been. Not true! In fact, we were there a month ago and got the shaker with 2 drinks worth in it. Later one of the servers came by and told us that it did just change and they are no longer "allowed" to leave the shakers on the table. So, basically we were lied to AND that means the price of their margaritas has now doubled, making them no longer "Perfect". The last straw was that we were splitting the bill up, with us paying for all of the drinks, and our friend paying for the food. We told them that before we ordered and they were OK with that. Until, at the end of the meal, they came by and told us that the manager said that they could not put just drinks on a bill. So, if you plan on going there for just drinks, you are OUT OF LUCK! Pathetic experience. read more

Great atmosphere! Delicious food. Service was excellent as well. Will definitely be back for some meatloaf

This was our splurge on our vacation/graduate school graduation trip. I chose it based on the menu and the reviews I skimmed. When we got there I was a little nervous about my decision because I chose for the whole group. I was scared it would be higher-priced, ok, small portions of food. It turned out to be scrumptious food and huge portions. One person in our party took on the challenge of actually finishing an entire sandwich. I ordered the pork chops which were perfectly cooked. Even my husband, who stuck with some tried-and-true chicken tenders, left happy. I'm so glad I chose this for my post-graduation celebration! read more

I want to give a big shout out to the Charleston's on Stapley in Mesa and especially the kitchen staff and our waiter, Aaron W. As we negotiate life with a LONG list of allergens, it's one of our first trips out with our daughter. We picked Charleston's for her birthday dinner because of the pork chops (my Dad eats that when he's there.) But we had to ask A LOT of questions about a number of different items to see if it was free of all the things she's allergic to. Aaron and the kitchen staff patiently looked things up and checked and checked. She was able to have a full meal without an upset tummy afterward. We wrote down what she had on her phone so next time we were there maybe we could be a little less "needy." THANK you guys! You were awesome today! read more

What a nice surprise. This was a great experience from start to finish. The hostess opened the door and greeted us as we walked towards the door and immediately sat us at a lovely table. The wait staff work as a team and drinks were consistently filled, special food requests accommodated. The manager came by and greeted us. Our food was delicious and beautifully plated, and as we left we were thanked for coming and the door opened for us again. Charlestons on south Country Club in Mesa, AZ, you deserve this 5 star rating. One of the most pleasant dining experiences we've had in a while. Excellent job. read more

Absolutely horrible customer service, the price for the quality of the food is outrageous. Our server asked if we like the soup, when we said no, she removed our plates without a word, not a question, nothing. No water for 15 min. Enchiladas at an American steak house? 4 steaks at a steak house? I know it's corporate, but give us paying customers some decent quality food for the 27 dollar dishes. Don't go, save your money head to long horn on alma school. read more

Come on public readers, common sense needs to make a stronger come back!!! Back in the day, Charleston's was my favorite place to take our out of town visitors to show them a great time with good food and adult atmosphere. WHO the hell is Charleston's new management team at Stapley!!! I had this same identical problem with Charlestons December of 2019, I'm having the same problem at a random date in June 2021. What good is it to have a favorite food restaurant; What good does it do to be a smart responsible grown-up knowing THE IMPORTANCE of planning a whole day ahead and reserving a table; just to be placed on hold forever and getting a hostess no more than 17 yrs old telling me "I'm sorry we can't reserve for you during that time (at 6pm-- party of 6, BTW) but I'd be happy to seat you at 4:15pm or else at 8:15pm would either of those times work for you?" Duh idiot!! Nobody wants to eat 2 hours after lunch! Nobody wants to eat an hour before bedtime, because you know a reservation at 8:15pm you won't have actual food in front of you until 9pm. When a 17 yr old hostess has zero clue how ridiculous she's being--I of course asked to speak to a manager only to get "certainly I'll need to place you on a brief hold" Which of course is code for lady-there-aint-no-way-anybody-is-going-to-talk-to-you. Afterall, 17 yr olds have zero clue what customer service even looks like, because the new management team is barely older than the 17 yr old. Which brings me to Yelp every time. Anytime Charleston's wants to bring back a management team that knows what customer service looks like, let me know. read more

We have come back recently after not being impressed with it years ago. I'm so glad we tried again. 2 times in the last month and both times were fabulous! Great apps, salads and entrees. The service has been great too. One thing that I don't like (and why I deducted a star) is that we have felt rushed to finish our apps so they could put down our salads and then rushed to finish our salads to set down entrees. Slow it down a little please! read more

My husband and I agree. Our recent lunch at Charleston's in Mesa was literally the BEST lunch we've ever had! Every single thing was absolutely perfect! We started with the dip duo for an appetizer. It is jalapeño pimento cheese, guacamole, and tortilla chips. I substituted salsa instead of guacamole. If you like pimento cheese and can tolerate a little jalapeño spice, definitely get this dip. O.M.G!!!!! For our entrees, I had the grilled chicken club sandwich on ciabatta (normally it comes on wheat) with shoestring french fries. The sandwich is a a perfectly grilled chicken breast, bacon, tomatoes, melted cheese, avocado, and sprouts. Delicious! I savored every bite, but could not finish the whole thing. My husband had a top sirloin steak and coleslaw. Because he prefers his steak very, very well-done, the chef visited our table to be sure he understood exactly how to prepare it. Of course, most customers (and definitely the chef) would think this steak temperature ruins the steak. Rather than judging, he took the time to speak to my husband to be sure that's what he wanted. It was a very nice touch. My husband said it was the best steak he's ever had. Not an ounce of fat to trim off. The coleslaw is a unique recipe that has cilantro and finely-diced, spicy pickles and thin strips of crunchy green cabbage in a creamy dressing. It was also delicious! Unfortunately, we were way too full for dessert. Last, but not least, we were very pleased with the excellent service. Everyone from the hostess to the server and chef were lovely! If you have the chance, we highly recommended the Mesa Charleston's! We live out if state, but will make it a point to return! read more

This was my first time here or ever hearing of this chain but I am so glad we gave it a try it's so delicious I will Definitely be going back! The food was great the service was awesome and atmosphere was really chill good for family's groups or a date night!! read more

Usually eat here twice a month with our family. Have always felt taken care of until tonight. Waited a longer time than was told (it's a weekend that happens), but when the 4 top sat before us gets sat at a 6 top booth and our party of 5 gets sat at a 4 top with a metal conference room chair, while there is still another empty 6 top booth. For as much money that you spend here, I would expect better service and seating arrangements. Losing favor with this long time family tradition. read more

Charleston's is always good! We had a nice dinner last night... they have one of the best house salads I've had in a while! Service was awesome and it was cool to see the manager working hard alongside his staff! read more

They are rude employee's! We were totally ignored by the hostess! We felt very insulted and walked out! Did not get a chance to try their food. We will never go back there! Our money is just as good as the next guy. read more

Overall visit was good but nothing outstanding. The hostesses seemed very confused and once we finally got seating in the bar area we sat down and it seemed to take awhile to even be acknowledged. I ordered the shrimp Scampi which would have been better if it had more flavor. I love garlic but it was very overpowering and so t was difficult to enjoy it. During this time the bartenders broke two glasses. One of them shattering above a man sitting at the bar. They were not apologetic and it felt like they were just embarrassed but not concerned with the man there. Our waiter seemed to be consistent and then he was just gone so we had to hail someone else to get the check. Over all it was just ok. I don't think I'll come back unless it's a get together for which I would have no choice of where we would go read more

Delicious food and outstanding service! This restaurant is always aware of things going on in the community and world also. For example, in October, they have a special martini that when you order it, a portion of the cost goes towards beast cancer research. Also, they do not automatically put straws in their drinks since they are damaging to the environment and wildlife. We love this place! Ribs are to-die-for and the spinach artichoke dip is scrumptious! read more

Great atmosphere, amazing sellections, good prices. Very friendly staff. Willing to accommodate even the most difficult of vegan diets. Thumbs UP! I had the Chicken Marsalla. It was good, but not the best I've had. The portions are nice size. I have nothing negative to say about them. read more

Good little place a friend and I ate at after a session at the shooting range. Basic food and drinks. Burger is about average as were the fries. The price of this place compared to others, was more on the high end. We ordered the basic burger and fry with Bud Light. Made to order. Burger was more dry than I like, fries were unseasoned and the service wasn't the best. The place was not crowded at all, but still seemed to take longer than normal for the food to arrive. Food - 7.0 Atmosphere - 6.5 Time - 6.5 Service - 7.0 Overall - 6.75 read more