Top notch customer service! The Dr is so sweet and very informative what a breath of fresh air! Highly recommend and the office staff is so helpful and accommodating. I really wanted some Gucci glasses I had seen my dads doctor wear. The front desk helped me search for them and we found them online. What a way to make me feel welcomed. I found my new office! read more

We have been going here for about 20 years. They are the absolute best. Even though Dr Jansson recently retired, it is still top notch, same place, same family. And everyone there is always very helpful and professional. They also have some very good long time employees. I am not connected to them in any way. Just a long time customer and still very happy with what they do. read more

I came to the eye Dr. Here. The staff was super professional and helpful. They got me an appointment right away and it gave me peace of mind knowing they really care about their customers and their eyes. I thought the DR. Was very nice and informative. read more

Charles A Jansen, OD - Outside - Optometrists Near Me - Riverside, California

I've been reluctant to switch eye doctors since I moved home 5+ years ago. I found this place by accident, but decided to give it a try. Loved the doctor, who has a young family. A bonus, he's a veteran. Top notch experience. read more

I've been going to this office for years but unfortunately their customer service has steadily declined. The frames are sharply overpriced and not much of an assortment. Recently ordered a pair of glasses that was told would work for a progressive lenses. It didn't. I had to fight and only got a partial refund. We left in frustration and a bit of shock that a little money was worth losing longtime customers. Surprising in today's market. They lost 7 clients today! Save yourself the aggravation and go somewhere else. read more

My doctor in Corona left without giving me a notice. I thought she was great until I found Dr. Jansen and his staff. I went to ALL the offices in Corona only to find that they either were extremely overpriced or did not have a nice enough selection of frames for my whole family. I found Dr. Jansen's office through the telephone book. As soon as I walked into their office I knew that we would be well taken care of. Dr. Jansen and his staff did a thorough exam on all three of us. Our glasses turned out perfectly. I cannot say enough GREAT things about Jamie, Jeanette, Maria and Angela. We have had two emergencies with my daughters glasses in this past year and they have come to our rescue quickly and efficiently. Without going into details Dr. Jansen is extremely honest. read more

I can't believe I haven't written a review for them! I've been coming here since 2008 I believe, however since I had Lasik it's not as frequent. Dr. Jansen has always been great, my appointment time was always held (within 5-10 minutes), I never felt rushed during my exam, and my Rx always seemed to be right. Their selection of glasses is amazing, they even have some fancy high end frames. If they don't have what you want, they have no problem ordering it for you. (Found a pair of glasses I liked at Costco but wanted to give my business to Dr. Jansen and it was no problem) They've also never rushed me in picking out a pair of frames and were helpful in telling me which frames would work for my face shape. However, I could never get the cute thin frames because my lenses were so damn thick! Not anymore! I'm going back in soon for a pair of petite frames, I don't need an Rx but I need driving glasses for night because Lasik left me more sensitive to light. Oh well, it's still better than having to wear glasses and contacts! read more

Doctor was great. Girls at front were great. The Lady helping me pick out my glasses was wonderful and patient. I was there with my daughter and she helped pick frames with us. Very kind and very professional. I'd recommend this place read more

I love this place ! I been coming here since when I was like 13 or 14 and I'm 23 now . They're all really nice. And they would make sure you get the glasses you want . I would definitely come here. It feels like home tbh read more

Second visit, great experience. I've seen both doctors and have zero complaints. The office staff is friendly and helpful. They have plenty of frame choices to choose from. read more

I used to see Dr. Hensley, but he left and now I see a new doctor there. He's also very thorough, explains a lot, and is kinda funny.

You will never find a doctor like Jansen these days. My son had a horrible accident was out of work for a year needed contact's didn't have good insurance until he went back to work. Dr Jansen was kind enough to give him a few pairs to last him till he went back to work. My son is back to work and we all go to Dr Jansen. Such a good heart !!! read more

I have been coming here since I was maybe 8 or 9 years old. I'm 21 now and I've loved this place nonstop ever since. All of the staff has always been so helpful and I love Dr. Jansen. The girls in there always help me look my best and I hope I never have to change optometrists! read more

This optometrist has the nicest staff and an amazing doctor! I've gone to get my eyes checked twice and I've never been happier with my experience. The doctor is extremely patient and informative. I leave the optometrist's office very informed and confident. Thank you for making me feel so comfortable! read more

One of the worst doctors ever! The staff is rude as heck. Very unprofessional. The choice of glasses sucks! Too expensive you should just go some where else. read more

I cannot say enough good things about this optometrist. The entire office is so friendly and helpful. They helped me fix my old pair of glasses, gave me a deal on some new ones and set me up with contacts. A++++++ read more

There were very few frame choices but these were safety glasses I was getting, so I still ordered. When they came in, the technician would not even check to see if they fit correctly. I went and adjusted them at home. I would stay away from this place at all costs. read more

The best place ever. i really love the staff everyone is so nice i have been going to them since high school and now my daughter goes to them. they doctor is very kind and helps answers any questions i have awsome place! read more

Great Doctor.... The staff are amazing and very helpful, I have been taking my son there for 3 years now and till this day they have been very nice. They make my son feel very welcome and comfortable. read more

Friendly and professional staff, have been going for years and dot expect to go anywhere else! I'm a bit far from them, but they are worth the drive! read more

Dr. Jansen is good. I had only been going to him for a couple of years now. The office staff, on the other hand is another story. After a month of trying to get some glasses, I came to discover that they had never even ordered my glasses and lied to me to cover it up. I canceled the order and will take my business elsewhere. read more

Excellent eye care. Very caring staff. Dr Jansen is very compassionate. Some time back my sister, who had no insurance due to unemployment, was having an eye problem & he examined her eyes right away & charged her a reasonable cash price & gave her a prescription for her eye irritation. I hate to think what may have happened if he hadn't agreed to see her right away. Would recommend this group highly. read more

Didn't see the doctor but we were given two locations after my daughter had an eye exam where she could choose glasses based on the insurance. First of all, the gal gave us about 15-20 choices of frames, all of which were so out dated not to mention, hideous. So, we ask the gal that worked there if they had other frames and she said we could choose any of the others on the wall but our insurance doesn't apply. All the glasses were about $150-$200. As a single mother, i was freaking out. My daughter told the gal that we'd have to think about it and look around because the frames were so expensive. I had already walked out and my daughter gets in the car and tells me that the gal rolled her eyes at her when she said we were going to check other places if they were less expensive. My daughter said she appeared annoyed that we couldn't afford them. Well, fortunately for us we were recommended another place down the street, Clear Vision Optometry, and the staff there were SO helpful and they even looked in boxes to see if they had frames in black since they only displayed the brown which my daughter chose. Also, when we didn't like the free frames they had for our insurance, they showed us the wall of other choices to pick from that would only be an $30. Too bad the staff at Charles A Jansen Optometry can't understand the meaning of quality service. read more

Went to see Dr. Iwata for the first time. He was very professional and took the time to explain everything to me. Gave me a probable solution to a problem I've had for years. Front office and techs friendly and personable. Highly recommended. read more

When help was really needed it wasn't given they let me go without a contact and said they could not assist even when I mentioned I would have to drive far to get back home. Situations where you are working and incidents like this happen I would hope to find helpful optometrist. no stars for you. (Even though I had to click one) read more

This office is entirely unprofessional. I received an invoice in the mail 7 months after my appointment (which I paid for day of). When I called to ask about said invoice they insisted that I was told to come back for a follow-up (which never was relayed to me) and due to never having gone back that's what I was being charged for. It's unacceptable to be charged for an appointment I never scheduled, let alone went to. When I voiced my displeasure the receptionist stated they would talk to the Dr. about the situation and see if the fee could be waived or dismissed. 9 days pass without contact, when I call back apparently the receptionist I originally spoke with wasn't available but "left me a message letting me know the Dr. reduced the bill by $15". Even with the "generous" reduction I still would have to pay $75 dollars for an appointment I never made or was told to make. I wouldn't give such an establishment my business ever again, I suggest you find a different Optometrist. read more

I find this office to be customer friendly. I have continued to go to this place because of the staff and the choice of optometrists. Although there has been a turn over since Dr. Hensley left, Dr Jensen has done a fantastic job in selecting his counterparts. I have a full confidence that anyone will be well taken cared of. I would recommend this place to anyone. Thank you read more

Courteous staff and very friendly. They always answers your questions and are you are given a very thorough eye exam.

I will never go to this office again. I took my son for an appt this morning and the lack of communication by the front desk girls and the doctors is ridiculous. First we get there and we are sitting there watching the two doctors stand in there and have conversations while there are patients waiting. Then we go in to see the doc and she has no idea about what we are there for. I told the girl answering the phone that we were coming in to get contacts. She never tells the doc and the doc is telling us to go pick out frames. Why is this an issue? Because I took time off of work just for them to tell me that I have to take two additional days to come back for him to get his contacts because the doc had already diulated his pupils. Had the useless girls at the front desk told me before hand what the procedure for contacts was and communicated to the doc what we were coming in there for we wouldn't have had any issues. I don't like the new staff at all. They need to fire those trade school girls and get someone that understands that part of their job is communicating! read more