To me, Chanel is the creme de la creme. I ALWAYS, ALWAYS wanted a Chanel bag, ALWAYS. I would buy sunglasses, earings, shoes, jewelry but I never had a bag till last Christmas. I absolutely love her. Her name is Black Bunny. Black Bunny and I, we tight like that. She's a more modern version, not the old classic gold chain you see all the mama's wearing. She's sleek with her hip ceramic links. But when I walked into the store today, "earmuff's black bunny earmuffs" I wanted to trade her in. I saw a new black beauty. But alas, tough times this year. I guess me and BB are in it for the long haul. read more

I went in to look at mini bags for my phone. When I told the client advisor Sunny that I work for another luxury designer, she discouraged me from buying a bag and said it was disrespectful to bring a chanel bag into my workplace. It made me sad that I can not enjoy chanel and she was gatekeeping the brand. Chanel lost a potential sale and customer. read more

For a store which sells overpriced high end products, you ought to expect top notch customer service. Unfortunately, this store is severely lacking in that regard. I am not unreasonable and understand a busy mall experiences high traffic and don't expect to be acknowledged or served right away. I come in already knowing what I'm going to purchase as I've already looked at the purse I wanted from another location. One associate was helping another man, and two other female associates chatted away near the accessories section. I wait patiently and was standing beside the purse I'd like (instead of walking around and browsing) and was not acknowledged. I assumed the two female associates by the accessories are maybe not responsible for helping near the purses and wait some more. Some other tourists come in about 10 minutes after I've already been standing there, and the same two girls rush to ask them if they needed help. I am on vacation and just came from the beach, so I'm wearing denim shorts and a shirt. This shouldn't define the customer service I should receive. Other high end stores in the mall did not give me this treatment. read more

My sales associate named Yoko was so helpful, kind and accomodating in getting my dream Chanel bag. She also showcased me other items for me to browse. She is so nice and gave me cold drink as well. I love Chanel so much! Its so classy and excellent w/ its relations with their customers. read more

Chanel - Accessories Near Me - Honolulu, Hawaii

We came here looking for a wallet for the wife. Yoko helped us and she was very friendly and helpful. She showed the wife different wallets and helped the wife decide which one was right for her. To anyone who needs to get a present from Chanel and wants to save money any way possible than come here. Tax is cheaper then California and some of the prices are actually cheaper then the mainland. We even called a Chanel store in California to compare prices. The wallet the wife got was $100 less. I know their prices were higher than mainland before but Chanel did a review of their prices recently and reduced it in Hawaii. So if you want a "bargain" buy here and ask for Yoko. read more

Miho helped me. I purchased 2 items and didn't want a shopping bag. She gave me a bag anyway and a bunch of skincare samples. She graciously showed me all their inventory before I made my decision. She is so sweet. I highly recommend asking for her help. read more

The women and men here are so stuck up, they think they are better than a doctor (at least their attitudes). You sell purses and shoes that are extremely over priced. Make sure you understand that before you put on the 1 inch makeup you have. Customer service is horrible; I am young and white (a lot of people see me as military but I'm not) and expect me to be poor, so I am ignored. Japanese are more important then locals. Save your money, take care of your kids, buy a house, get a car, support America and not selfish sales reps and a foreign industry. read more

Cocky and rude elder Japanese and Korean sales people. Giving out hate vibe "why this person ask to see this and that if she not gonna buy". They look like they don't wanna work and very intimidating, uncomfortable vibe. Many times asked manager for someone else. Most recently, I felt so insulted I abruptly left the saleswoman, went to Chanel Waikiki and spent almost 10K. Since then managers are greeting me at AlaMoana. Not unusual for Luxury places behave rudely if you wear poor t-shirts and don't look like you will buy but at least now they are nicer (why wouldn't they? Better for them I buy here vs phone order from mainland) read more

Although I didn't buy anything from this store, I just wanted to write a review for their great customer service. I had been looking for the Chanel CC cream all around Hawaii (and Northern California) and every store I had been to (including department stores that had a Chanel counter) were completely sold out. Michael had been helping my BFs mom look at a number of bags and when I mentioned I had been looking for the CC Cream he called a number of Chanel counters and was able to find a location that had a few bottles left - they had 3 bottles left. (Another SA helped too but I never got her name.) After he got off the phone, he gave me directions to the store and told me the name of the SA who had the bottle for me. Even though my BF's mom didn't buy anything he was very helpful in assisting me in my Chanel CC Cream hunt. So happy that I made a stop at this Chanel store. *One thing though - I did notice a number of SAs checking me from head to toe. I was dressed like a complete slob in a tank, shorts and flip flops. I didn't mind because I'm use to it but if that's something that irks you... maybe you should just stay away from the higher end stores because it basically happened to me in every store I went into. (Prada, Balenciaga, Chanel, Hermes, etc.) read more

I've been meaning to write a review here since my purchase about 2 months ago, and I was reminded by a lovely thank you card in the mail yesterday sent by the employee that helped me out. So sweet! I was determined to buy a Chanel purse during my trip to Hawaii because of the lower sales tax than here in CA. As soon as I walked into the store, I was greeted by the security guard and a saleswoman named Christine. She assisted me in finding the right purse, but they didn't have it in the color I wanted. However, she checked the inventory and said there was supposed to be one left. And to my surprise she found it! The stars were in my favor so I just had to buy it! She was really, really nice. I have to admit, I've been to a Chanel store in Vegas and the employees didn't even acknowledge me. But to my surprise, this store totally blew me away! And she even sent me a thank you card for my purchase. Definitely recommend this boutique. read more

Today I was shopping in the Chanel Boutique Store at Ala Moana Center. They were very friendly and welcoming. I was so pleased with the knowledge and the level of service that I received while there. I was so lucky to be helped by Gareth. He is such a delight to work with! I came initially to get a limited edition Chanel make-up palette and was so pleased with the service that I ended up getting a new handbag as well. I was so impressed with his knowledge of inventory and the care that I received while there. As a business owner I can tell you that Chanel is very lucky to have Gareth as one of their Sales Associates. While he was ringing me up he served me iced coffee and some shortbread cookies. I have shopped a various designer boutiques and was never treated so royally! It is rare that I splurge on something for myself and he made my day a little bit of heaven. I would recommend this Boutique to everyone who enjoys being treated like a queen for a day. read more

To be completely honest I was a bit nervous walking into this boutique because I didn't know what to expect. Obviously there are horror stories from those who aren't wearing ball gowns to go shopping & I was in no way dressed up, I was nervous about getting good customer service. My husband & I walked into the store & kind of lingered a bit, the sales associates seemed busy so we just took a mini tour of the stores ourselves. After one round around the store, we saw a sales associate was just freeing up. Michael W. immediately asked how he could help us & being a girl on a mission I told him exactly what I wanted & within a minute he brought it out from the back in two sizes. I tried them on for size & quickly decided which look & felt best for me. He also brought out a few other options / colors/ fabrics for me to look at & ofcourse they were all gorgeous! I had heart eyes the whole time. I did not feel rushed to make a decision or pressured to buy anything, he answered any questions I had & was very patient. I finally decided to buy the bag & we were advised to have a seat on the "big couch" in the back with some coffee, water & cookies (yum!) while he prepared the wrapping. I was able to inspect the bag before it was beautifully wrapped up & ready to come home. Overall, I'm so happy that I walked out with the bag of my dreams & that we met Michael. We'll definitely be contacting him for future interests. PSA: this may be common sense but I completely forgot, call your bank to let them know you're making big purchases due to the limits & if you're shopping on the weekend, let them know ahead of time during the week to prevent any delay, It's almost impossible to get ahold of anyone in banking on the weekend. Thanks again Michael! read more

I have visited Chanel around the world and this is one of my favourites. With a great selection and amazing SAs, it keeps clients happy and coming back. John was so patient and knew exactly what I liked without saying a thing. While I only purchased a wallet from him, I received a sweet hand written card from him. These small gestures will keep me coming back! If he was my local SA, my bank account would be in trouble. read more

Chanel - Accessories Near Me - Honolulu, Hawaii

My first experience here exceeded my expectations by far. I was completely nervous driving to and walking into Chanel Boutique. I was afraid of any judgement towards me. As soon as I arrived at the door the gentleman opened and welcomed me with a smile. I was welcomed immediately by another woman who happened to be passing by. I looked around for a lil bit as all the sales persons were busy with other customers. I was then greeted by supervisor John. He is so nice and has taken well over an hour of his time to help me choose the right bag. We've went through different styles, colors, and textures. He's educated me on the history of Coco Chanel & how to maintain the beauty of these handbags. I chose to buy one of the iconic pieces. Medium black flap bag in lamb skin. This bag is a perfect start to owning your first Chanel! It's cute and stylish. Of course the pros and cons weighed in my head to get the caviar vs lamb skin. My head said to buy the caviar because of its durability but my heart truly wanted the lamb skin. So I went with my heart and bought the lamb skin. Daring, I know. But you have your specific needs and reasons to choosing the right bag. I will be back again for my next purchase. read more

Chanel - Medium classic black flap bag in lamb skin with gold hardware - Accessories Near Me - Honolulu, Hawaii

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I've always felt intimidated when shopping at high end and luxury stores. I just don't care for the vibe and the kind of sales associate you'll be working with. When I walked in last year at the Ala Moana location, Hisaka was my sales associate. I'm so happy to have worked with her! My shopping experience with Hisaka has always been exceptional! She was very sweet and knowledgeable. I never felt pressured when working with her. She's very prompt in returning text messages as well! I'm a happy and satisfied customer! Very pleased with my purchases. read more

There are only a handful of things that my mom and I actually agree upon in life. One of these things is our mutual admiration of all things CHANEL. For us, Chanel signifies class, sophistication and quality. My mom's favorite perfume is Chanel No.5 and my favorite cosmetics and fragrances all hail from the house of Chanel. I can't recall WHEN I began to take notice of fashion and designers. I grew up humbly in North Carolina. Yet, my mother always had a smashing sense of style. I guess that her love of clothing and accessories has slowly rubbed off on me. I've been saving up for a "special occasion" to purchase a Chanel bag. These last few years, I've been drawn to the very classic, simple Chanel handbag designs. I drool over the clothes and the shoes and the bags and the cosmetics.... I was in Hawaii with some friends and I finally gave into the great desire to own a Chanel handbag. It was a VERY difficult decision. Rent, food, travel or CHANEL...For my birthday month, I CHOSE CHANEL. I must say that the sales person helping me out (Gareth) was personable and attentive. I didn't feel like I was being watched like a hawk and I definitely felt at ease with his personal approach. For once, I had a PRETTY WOMAN moment and I felt giddy. He brought us beverages and cookies and let us chat and think. Plus, they stored my HUGE Chanel bags so that I could wander around the rest of the mall on my unintended spending spree. Lucky for me, the sale saved me several hundred dollars..of course, it still cost an ARM and a LEG...and some vital organs for my purchase. The very nice touch was the custom, bow-wrapped boxes and little cosmetic, fragrance and skin care samples that were included with my purchase. OH and not to mention Gareth actually included additional Chanel bags to use. I definitely felt the ALOHA spirit at this Chanel store and I was very pleased with the warmth of the staff. Oh and the selection is amazing. I had tried to check in Chanel store in the Millenium mall in Orlando, FL and their inventory CAN'T even compare with this boutique. I can't wait to go back!!! PS sales tax=4.0% (much lower than SF, CA) read more

I can't help it...I have an addiction with designer bags, shoes and sunglasses. That is why I try to stay out of these shops. I had the day off and strolled into the boutique JUST to look at their sunglasses. Well one thing led to another and I started to try on a few pairs. I found a pair that I semi liked and started to do some calculations in my head. As I did this, a lovely sales associate named Anna came by and asked if I would like any assistance. I said yes and she patiently showcased me different styles that would suit my face based on my initial pair of shades. I tried on about 6 pairs and finally narrowed it down to two. I had Anna and another associate try on my choices (they did without any reluctance) just to see how it looked on a face other than mine. Finally I chose the more basic, less trendy black pair. I have to say I LOVE them! they can go dressy or casual. As I tried leaving the store my eyes went to the bag section, I asked Anna about a million more questions and she answered them the best she could. She was very knowledgeable and sincere, not snobby at all! If I do ever decide to invest in a Chanel bag I would definitely have Anna assist me. I think the Chanel store's have a friendlier group of associates compared to another boutique I walked into, CD...not mentioning full names. read more

This Chanel is my favorite out of all Chanels. Everyone here is so friendly and sweet. They don't mind showing you different bags or wallets and are not pushy at all. They don't turn their noses up to you because you're dressed in beach clothes and are just as polite to you as they are to the Japanese tourists. I love how they send thank you cards for any purchase here...it makes me feel all warm and fuzzy inside. :) read more

You must visit this boutique when you come to Hawaii. I returned there after 7 years and again, I had a great experience here thanks to Mr. John's hospitality. I found 2 purses which I believe are rare in general. He let me take pictures of the purses and send them to my fashion advisor in Brooklyn. He was honest when we checked the purses for scratches and stuff and let me pick the best one. He followed up with a text message and a thank you card sent to my address in Buffalo. I wish I could always shop at this boutique, but since I can't, this place remains as a special destination every time I visit Hawaii! read more

Chanel - I wanted a silver purse. The style and color are just what I was looking for! - Accessories Near Me - Honolulu, Hawaii

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Met the sweetest SA at the shoe boutique several weeks ago. Monica Yumol assisted me with my cute sandals. She made my shopping experience a smooth one. She has great customer service/professionalism. She followed up to make sure everything was ok with the sandals and even sent a card. Definitely will see her again. The same day I met Monica I met another awesome SA named Jeffery De Costa. I went into the boutique wanting a WOC, but unfortunately they were out. He patiently showed me the different sizes so I could see the comparison. I've always wanted the WOC, but after talking with him I am now on a wait list for the mini. Customer service/professionalism from him is great and always answered any questions I had even via text. read more

This is gotta be the best Chanel store ever! I don't live in Hawaii, but I would only buy my Chanel from this store. Most stores are really stuck up and only treat you nice if they think you are rich or going to buy something. The general manager is awesome and our favorite sale associate Michelle H is so friendly and courteous! Because of their relaxed sales tactics and friendly demeanor, it actually makes you want to spend money there because you love the people you are talking too. Whenever we are in Hawaii, I bring all my friends to try and buy as much stuff as we can there because of this shopping experience. I suggest not going in there, it's going to want to make you spend money (J/K) Honestly the best and most enjoyable shopping experience in a high end boutique, EVER!! read more

Next to the Chanels in Vegas, this is my next favorite. Huge store, and super friendly salespeople. The sales people here are all nicer and more helpful than the ones at the Waikiki Chanel - take my word for it..I've been to both several times and this one never disappoints. Ask for Natsumi!! She is your go-to girl. Super nice, gives you all the info you need. read more

Big fan of the local stores out here. I personally would pick Ala Moana over Waikiki because it is more local friendly. The one at Waikiki is obviously targeting Japanese tourists and it is just like Japan. The sales people either ignore you or follow you around no matter where you go. Also, you can order a style from other shops at this store. read more

I will never forget the 1st time i walked into Chanel. It was about 6years ago (super overdue) and i was with mother. She never does anything for herself and has never bought anything name branded althought my parents bought me my 1st Gucci and Burberry bags.Where im going with this is, I dragged my mom in here to get her makeup. Sorry i wasnt ballin out of control with cash so i bought her makeup instead of bags. We were so blown away with service. I want to say her name was Kris? She was so patient with my mom and even if they were judging is ( we were dressed so casual, im sure they were like wtf?) we couldnt tell. She helped my mom pick out new lipstick and mascara and i grabbed the Chance perfume. Back then I think everything came out a little below $180 i can only imagine what it would cost now. Crazy that i still can remember that girl though, she truely was an amazing associate. read more

Look for Yoko! you won't regret it. she is extremely helpful and courteous to my requests. I talked to her on the phone, and she was great to work with and very understanding. I fell in love with the color after she texted me a video of it. Of course I bought it! I'm so happy with my purchase and the excellent customer service. Yoko will definitely be my go to S.A in Hawaii. read more

Chanel - Accessories Near Me - Honolulu, Hawaii

I've been here twice and the service has been great both times, especially on the last visit. They were very informative and answered my questions with solid answers. They let us try on items without hesitation and made us feel super comfortable. Some high end stores, including the brand I carry most, can be a little intimidating if you aren't a regular. read more

Very disappointed with the customer service. Sales stylists judge you based on what you are wearing or your spending ability. Big plus for a visual crew, the store looks amazing!!!! read more

ofcourse it's a 5 star they have super awesome staff and products price is really expesive but ofcouse it is chanel. read more

Chanel - Hydramax my lips - Accessories Near Me - Honolulu, Hawaii

John is my favorite sales man. I like the alamoana location cause everyone seems to be very helpful and friendly.. even though everytime I go there.. my kids are running around and bouncing off the walls.. they are all still so patient and welcoming. read more

Chanel - Accessories Near Me - Honolulu, Hawaii

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Workers at this location were nice, manger was extremely rude. I was here on vacation and since we do not have a Chanel store near us, we decided to stop by. I had a purse that had stitching coming loose. A representative on the phone told me that they can take care of it with a repair or exchange for a new purse. They would just have to take a look at it. When I get there, I spoke with and employee and she was friendly. She needed to get manager approval. The manager told me that she will address the situation with her staff instead of taking care of us with an exchange like her staff said. I wouldn't have cared but the fact the manager would undermine her staff and not take care of the customer is not right. If you need help with a warranty or situation that needs management approval, DO NOT GO TO THIS STORE. read more

We've been to other Chanel stores but our experience at this particular store was exceptional. As others have mentioned, you are made to feel welcomed and they are accommodating to your shopping needs. One employee, in particular, is Jeff De Costa. Over the last couple of years, we have always made it a point to stop by the Ala Moana store as he has made my family's Chanel shopping experience a memorable one. He takes time to listen to your shopping needs and provides his expert feedback on Chanel products. My sister and I had purchased a matching brooch a year ago and matching earrings two​ years prior. Jeff had assisted us on both occasions. On our latest visit, we happened to see Jeff and it was supposed to be his day off. He instantly remembered us and we proceeded to inquire about the latest products. Jeff always makes you feel welcomed and is very attentive. It's like shopping with a close friend. If you are ever visiting Honolulu, definitely make a stop by the Ala Moana Chanel store and ask for Jeff! He'll make your Chanel experience a rewarding and memorable one! read more

One thing about coming to a high end store is, The staff are well trained, It's all about product knowledge ! Today I was shopping with my bosses wife. takeing her around town. Chanel is one place she always stops and buys the newest style. Today was the fall colors, Nice design, great color . $ 3750.00 Sold ! She like buying high end items from Hawaii because the retail tax is lower. Super nice staff. Great service ! read more

Yoko was absolutely amazing! I wasn't planning on getting a Chanel bag but Yoko provided such an outstanding customer service experience that my husband said YES! I had been shopping for several days because I wanted to get something memorable so I can remember our trip. I've gotten Gucci every time we have been in Hawaii but this time I was looking for something different. I had checked out Louis Vuitton but nothing caught my eye. So I walked inside the store and was greeted with a hello by the doorman. I came in and there was a lot of salespeople but Yoko came up to me with a huge smile on my face and asked if she could help me with anything. I asked if I could see a certain type of wallet and she was patient and showed me all different types. Then I also requested to see the wallet with the chain and she showed me those as well. I had asked her if she could show me the most recent chanel handbags and she did. At the this time, she asked my husband and my stepmom along with my 2 sisters if they wanted something to drink. They all said yes and she brought out these cute bottled waters for everyone. I probably spent about a hour inside the store and within 15 minutes, she could tell what style of bag I like. She made recommendations on what would suit me best. I told her thank you but I would still like to look around. She was so nice and said to definitely think about it because it is a big purchase and to make sure its something I love. She gave me her card and walked us out, told me to call her if I needed anything else. The next day, I decided to buy the bag and my husband agreed because he really liked Yoko's friendly and helpful attitude. He wanted to wait until Yoko was there so she would get credit for the sale. We came back and she was as friendly as can be. She had us sit in a waiting room where she gave us some delicious cookies and drinks. She definitely took her time in wrapping it and even took a pic with us. I had been shopping at several high end boutiques like Prada and Louis Vuitton but this service was unparalleled. I will definitely come back because of Yoko and I love my chanel purse :) read more

Chanel - Accessories Near Me - Honolulu, Hawaii

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I'm giving a 5 star review for John Ngo salesman at chanel who helped me last week. But I'm giving a 4 star review to the store due to my past experience with other sales ladies. Went to this 2 weeks ago when they were at the other location, a lady helped me at the beauty counter and I had asked about their product as I wanted to try to use the make up product and she asked me what I currently used and I said Clinique and she said if you are using that you should stick to it lolz what a sales lady for this store don't want to sell chanel product. I didn't get her name as I walked out the door after that. So I went back to give them another Shot last week bec I heard about their product being good and they moved to the new location store, John welcomed me, I asked some of their products, he was very professional helpful and went above and beyond my expectations. He showed me some products, and I ended up purchasing. He even showed me some watches to consider buying in the future and some bags. This is the type of salesman who will be successful in their field of work. I wish every salesman is like him. I would only go back to This store and buy items when he's working. On top of that he followed up with me with text thanking me for my purchase, oh wow! That's the kind of salesperson you want to deal with. Thank you John, will definitely see u when I go back Ala Moana. read more

Chanel - The J watch - Accessories Near Me - Honolulu, Hawaii

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You must see Hisaka! The best SA I've ever experienced. She gave me the best customer service I've ever received from any high-end luxury store (and I shopped at LV, Prada, YSL, Hermes, Gucci, Burberry, and Dior). She was very helpful and patient in my handbag selection. More notably, she was very knowledgeable and fun. She was so good that I came back for a wallet. read more

Sadly, those reviews about judgment on appearance are very apparent in this store... the sales associates seem very clingy towards Asian tourists and tend to ignore locals assuming you don't have money to spend.. regardless that is such a bad and greedy attitude to have! Not all of your stores foot traffic can casually walk into Chanel and drop a few thousand dollars on a handbag. After all, you are in a high end retail industry and should provide unconditional and impeccable service no matter what! Any way, I walked into this store already knowing what I wanted so this was a simple sale for the associate I had, her name was Coco. Isn't that ironic?? This girl was meant to work here! She was pre-occupied helping another client before helping me, but was very sincere, genuine, and made sure my bag and wallet were perfect to my liking before leaving. She even brought out another when I noticed adhesive on the first bag. The process was very simple and I left with the bag of my dreams! Just next time I plan to make that large of a purchase, I'd rather get the real experience in Europe. (For cheaper too!) read more

After checking into the hotel my friend and I decided to head to the Ala Moana. Spotted the Chanel store and decided to check out and see if they had the sold out WOC in stock. As I stepped into the store I was not greeted by any of the staff and there were plenty of them not doing anything. While I stood behind another couple looking at some products the sales associate saw me but when she was finished with the couple she walked away and didn't even bother to smile. She went to the back room of some sort. She came out and still did not greet or assist me. Another sales associate finished up with her customer and did the same to me. I would've left but really wanted to see if they had the WOC in stock so I could make the purchase. After literally 20plus mins I was services but a gentlemen who wasn't helping a customer before. I did see him earlier but somehow thought he was the security staff. He showed me the WOC and I decided not to get it bc services SUCKED! I know I may not look like the fancy shamancy rich person (hey I'm on vacation and just landed not too long ago). Normally when you are at a high end store they apologize for the wait but I didn't get any of that. I ended up leaving and ended up at the other Chanel store down the street the following day and purchased two Chanel bags. Ala Moana Chanel stores loss because they were snooty sales people. When I think Hawaii I think pleasant people but Ala Moana's staff ruined that. read more

As much as I l claim to be a tomboy, I can't deny that I love shopping. Somewhere in high school my mom's shopping gene clicked in and my consummate shopping partner D and I began driving up to South Coast to get our fix. By no means do I love the mall, but there's something about a pair of damn cute shoes that just wrecks me. Accordingly I've been to my share of high-end stores and sometimes the service can be, putting it mildly, somewhat lacking. However, at the Chanel store in Ala Moana service is clearly priority #1 and it really makes an impression. D came in to look at the white ceramic J12 watches and as soon as he mentioned what he was looking for, Anna had taken them out of their case and was insisting he try it on. As we were oohing and ahhing over the white ceramic against his newly minted Hawaiian tan, she asked me if I wanted to try on the matching woman's watch. Uh, yes please! Even better, she brings out the diamond bezel watch for me to sample. When I comment on the J12 watch with the pink sapphires that she was wearing, well of course, what happens but she pulls it out of the case and has me try that watch on too. Anna's superlative customer service was so refreshing and genuine that it almost pushed me past the tipping point. Even though we were on the last day of our trip and had spent so much already, I couldn't help but do the math and try to justify buying the watch. No such luck this time, but best believe that before my next trip to Hawaii I'm putting away money just for Chanel. read more

Ok, this was my first time entering a "HIGH CLASS" boutique EVER. The first time I entered CHANEL was about 3 months ago to " just look around" I was greeted by GARETH. He was very helpful showed my husband and I the new spring pre-collection. I fell in love with the vintage leather. They only order 3 on island and it was the last black design. I was unsure if i wanted to purchase it due to high cost in price (5k). Gareth offered to hold it for us for a few days. My husband was very pleased with his service and surprised me and purchased it that day. I thought ok, he'll wrap it up and send us on our merry way, happy to have sold an expensive bag. That was not the case, he offered us drinks and cookies while he wrapped it up for us. so, i thought well of course he is going to serve us since we just spent a large amount of money. We waited for about 15 minutes, at the mean time my daughter was enjoying herself with the juice and cookies. Gareth wrapped my bag up and gave us samples of perfumes and skin products. He then gave my daughter a small CHANEL shopping bag full of cookies. This was my first luxury bag and I dont think I would go to any other after having chanel. We returned to CHANEL yesterday to look at other wallets that would be appealing to my handbag... Luckily Gareth was working. He remembered us from the first time and along with what we purchased. WOW!! He showed me a few wallets and offered beverages and cookies once again. My husband joke with him saying, " even if we dont buy anything today," Gareth said, " of course come by anytime if you happen to be in the mall". Now I know that Gareth is all for "CUSTOMER SERVICE" !!! and I have been served by others after my first experience and it does not compare. We ended up buying a wallet which was 1/5 the price of my bag and still got the excellent service. I will definitely return to CHANEL as long I am assisted by GARETH KAI =) read more

5 stars for all of the sales associates that have helped me when I did purchase or were looking to purchase. They never judged me on my age. NEVER. 5 stars for the quality of their bags and sunglasses 1 star for the quality of their watches..never buy a Chanel watch! I guarantee within 2 years you will be totally disappointed....this is where the real review will begin! My husband bought me a very pretty diamond Chanel watch from Chanel fine jewelry at Ala Moana. I loved it when I picked it up and loved it all the way until now. Took it in to see why the time was running so slow! They told me the battery only last for about 2 years and they don't replace the battery there, they send it to the mainland. It takes 2-3 weeks to change a battery!! I got a call a couple of days later saying that parts also needed to be changed...? Really? Already? Because it wasn't passing the water resistance test. What does the water resistance have anything to do with the time running slow? They claim the battery is still "good". So why not change the battery while it's there so I don't have to send it back again in a couple of months? I had to request for something that was so common sense!! I wear my watch only on weekends or when we go out to have dinner. Why would parts within 2-3 years already be damaged? You see, the thing about sending it out like that, you will never know if the factory damaged the parts while checking for something so simple. So it's costing me quite a bit to get this fixed...I wouldn't be making such a big fuss about it if it AT LEAST lasted 5 years without just a battery going bad. 2 years is a bit much and doesn't seem like their watches have very good quality. I'm now looking into a Rolex because my dad bought my mom one a couple of years before I got my Chanel and nothing has gone wrong. There is no battery for the Rolex, very low maintenance and you can bring it in whenever you want for a clean. When I wanted to get my watch cleaned, a sales associate at Chanel just told me to "wipe it down". Truly disappointed and I will never ever buy another Chanel watch again. It took over a month, a couple of phone calls and several hundred dollars later for me to get my watch back. Another thing that upset me was that I went in Jackie, the supervisor, helped me and when I told her if she could adjust the time for me because it was off (can't even return it to customers with the correct time) she seemed a little annoyed saying I should have the tool at home to do this myself...*YES you need a special tool to adjust the time!* but we paid thousands of dollars for this watch to begin with plus another several hundreds to fix it 2 years later, don't I at least deserve to get it back with the correct time? She ended up telling another sales associate to do it. Why? Because it is a total pain to do. Chanel, please upgrade the quality of your watches to match the prices customers pay for them. While you're at it, upgrade your supervisor at the fine jewelry as well. read more