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    Chanel

    4.1 (160 reviews)
    Ultra High-EndAccessories, Shoe Stores, Watches
    Closed 10:00 am - 8:00 pm
    Updated 2 months ago

    Chanel Photos

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    Reviews With Photos

    Thomas C.

    My wife and I were reluctant to visit the store and see if we would be stopped from coming past the front door carpet based on our relaxed vacation casual wear. The security welcomed us in and immediately the same elderly petite Asian lady with glasses, short grey hair looked us up and down and walked past us with out greeting. I immediately turned right and that's when two SAs were standing and we had a chance to work with Wen. Wen is 5 stars all the way! She didn't rush my wife, shared several pieces they had, but none were which wife wanted. Wen brought out a new 2024 Fall bag that just arrived. We were told there was only one in all of HI. My wife loved it and it was an easy purchase thanks the Wen. We come to the island once a year and make purchases. We are not the typical wear the savings on our sleeve. We dress simple and appreciate those who don't judge based on what we wear. We don't wear suits or gowns to malls, pretty sure not many do. Since the last experience, we only made international purchases from Chanel, amazing customer services like one we received from Wen. We hope the store manager takes seriously of their staff to not discriminate customers by looks. Some of the most successful individuals, only wear jeans and tshirt. Please praise Wen on her outstanding customer service. We will work directly again, mahalo.

    Cherry O.

    I stand by my review I left a year ago for the Chanel boutique. Today I went to the store to purchase the black caviar wallet on a chain. Michelle and her manager Ken was able to ensure that I would be able to purchase this especially on my birthday. I happened to be visiting Kona from the mainland when Michelle notified me that the purse is available. So I hopped on a flight to HNL and headed straight to Ala Moana. Michelle is absolutely the sweetest and most kind sales associate I've ever encountered when making a purchase at a luxury boutique. She is just so genuine and not pushy at all and will give her honest opinion. Absolutely love that. Thank you Michelle for making my birthday extra special! Best birthday gift to myself ever!!!

    SA was able to find and ship the cutest hat
    Ada H.

    Absolutely outstanding service time after time here. My SA, Coco, always tries her best to find items and either have it shipped or ready for pick up when I come visit. The selection at this Chanel is amazing and I'm actually shocked to see certain pieces that are out on display. I highly recommend getting a SA since lines do tend to be long at this location, but once you enter it is well worth the wait.

    claire n.

    Just decided to walk into the Ala Moana. Chanel boutique to check if any purse caught my attention. There were several beautiful purse to choose from . my salesperson was Janet highly recommended very professional sweet and knew all about the different styles and purses . She wasn't very pushy just let us brows at all the designs til I found the right one . The Ala Moana Chanel has so many different merchandise to see

    Located towards the middle of the shopping center across from Louis Vuitton
    Monica H.

    Chanel is located towards the middle of Ala Moana Shopping Center across from Louis Vuitton. The security at the door limits how many people can go in the store and asks customers to sanitize their hands upon entering. I was greeted by the manager who asked what I was interested in looking for. He was helpful with showing me options and gave me his opinion when I was deciding on my item. I was later helped by a sales associate who was also friendly. She even gave me skincare samples to try.

    Nice Bag
    Andy F.

    Ah Chanel, it's probably one of the luxury brands I've heard the most from all the ladies, but I've heard them all! Women and fashion are inseparable, and for husbands and boyfriends, you just gotta accept it. Make them happy, and we can get our inseparable things! When you hear Chanel, you will immediately think of high-end quality and luxury with exceptional service that's similar to the other luxury brands such as Louis Vuitton, Gucci, Hermès, and etc. I found it interesting reading the reviews regarding the service from the sales associates based on your appearance. While the sales associate should never judge a book by its cover, it's something that's sort of impulsive or ingrained in certain people's nature. I usually tell others to give the same customer service to every single person regardless. And honestly, it's really the low-key customers that are most willing to spend and easier to deal with. Anyway, I'm not sure what kind of impression I give to sales associates, but it's probably the low-key customer that does not want to spend lol. Chanel is locating in the middle of the second floor of Ala Moana Shopping Center. You can't miss it. There were two security guards at the door to check and sanitize you in as it's limited capacity inside. The store is very clean and organized and well-lit. My wife and I were greeted almost immediately, and helped by another sales associate. My wife knew what she wanted, but the salesperson showed her numerous styles with different patterns. I learned that Chanel is made in three different countries: Italy, France, and Spain. The sales associate was nice, friendly, and patient. She was quick and efficient checking us out and nicely wrapped up my wife's anniversary present. I did find it funny that we were asked if we want to buy a bag for 15 cents. You kinda have to, and their bags are nice! Do ladies love swinging around their many shopping bags in both their hands? Overall, a good experience throughout. Professional and friendly customer service by the whole staff. A very well kept and clean store. Everyone has masks and gloves on, and social distancing is enforced. Also, it's great to know that repairs are free in case something happens.

    Mary N.

    I visited during Covid so I made sure to make a shopping appointment so I wouldn't have to wait in the queue, although this did appear to go quickly. On my visits I worked with Mai and she was pleasant and I didn't feel pressured or rushed. I had a specific bag in mind but she was also so happy to show me many similar options so I could feel confident in my choice. She even showed me a bag that was on hold for waitlist and I loved it so much she offered to add me to the waitlist on the off chance that one may become available during my visit. Turns out a delivery was made the next day and Mai promptly texted me. Service was personable and just absolutely pleasant.

    Jenny L.

    Recommend? Yes Day and time of visit: Wednesday, 11am After being let in through the doors, we are assigned our SA, Saori. She is knowledgeable, patient, kind and sweet. I had a few bags in mind and showed her the photos. She brought out similar bags but they didn't have the exact ones I wanted until I showed her my last wishlist item - wallet on chain. When she brought the bag out, I knew I had to have it as soon as I saw it. The entire purchasing process was easy, she kept the bag for me while we shopped the rest of Ala Moana. She helped my friend as well and kept her in the loop with other bags by texting her. Saori is very communicative and accommodating. I am looking forward to seeing her again and hoping she can procure more of my wishlist!

    Misa L.

    Met SA Edna Lee who was extremely helpful in helping me find the perfect dark beige/caramel wallet on chain! They had really good stock and surprisingly a good number of classic flaps in black and gold. We came back a few days later since my SIL wanted to buy a bag as well and Edna helped us that day too. Wonderful experience. Would come back for sure!

    Shopping spree on vaca
    Kristina T.

    Chanel Ala Moana has a better selection than Waikiki and I always look forward to visiting them when we come to the islands! The sales associates are all really nice and helpful. I buy all Chanel in Hawaii cause I only shop on vacation, and the extra 6% tax savings is worth it here. Shout out to Cindy for being patient with me shopping for myself and my sisters on FT! :)

    Cris P.

    I love Chanel! And this store. I should had bought a purse when I was in Europe so I can get back the tax but my husband insisted so we bought a bag from this store. The associates are all friendly. The bag I like wasn't available in the US so was kinda disappointed about that, nevertheless got something i like. The shop is meticulously clean. Transaction was also smooth and everone is pleasant and smiling. Customer service was good. But if you go to Chanel store, will never go back because you will end up broke. otherwise recommending this store.

    adda w.

    Ala Moana Mall Chanel store has the best selection compared to the Waikiki store. Coco was our SA and I loved her honesty and transparency. I never got the feeling of being judge or dismissed here. I came in looking for the classic wallet chain but due to seasonality, I opted for the boy bag wallet chain. Chanel doesn't offer the 10% off their bags; it's only valid on their fine jewelry. But the tax here is 4.75% is worth the purchase. I saved $151 by purchasing a bag here in Honolulu vs. back in Los Angeles. Very happy with my purchase and I highly recommend Ubering here bc the parking lot is very confusing lol

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    3 years ago

    Great service. Diane the manager is very knowledgeable and patient. We feel comfortable with all the store personnel.

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    Page 1 of 4

    Chanel Reviews in Other Languages

    Ask the Community - Chanel

    Do Hawaii Chanel boutiques have more bags readily available? Mainland boutiques are always sold out.

    No our inventory here is probably worse than the mainland

    Don’t See Your Question? Ask Away!

    Review Highlights - Chanel

    Hisaka (name of advisor on my receipt) was exceptional and helped me pick the right shade since I wanted a different one.

    Mentioned in 5 reviews

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    Uyeda Shoe Store - Oodles of shoes

    Uyeda Shoe Store

    4.8(106 reviews)
    1.4 mi
    $$

    Thank God for Uyeda Shoe Store! My feet have problems and I only can wear good quality shoes like…read moreSAS and they had my size 8.5 WW! I was a happy customer! And used my SAS shoes today for work! Will be going back again!

    Old school shoes…read more.. Is now the biggest support for our soles as I remember shopping here for my shoes when I was very little was very surprise to see that they have survived all the big shops filled with styles that many crave for though I must admit that I haven't been there in decades until having feet problems and my podiatrist suggested picking up some support for my sad and aching feet. Located on the ground floor of University Plaza which is right behind Raising Cane's on South King Street and the entrance is easiest on Kuilei St as University Ave can get very busy with traffic. You can see their sign right below the staircase though I accidentally walked into a vape shop lol Uyeda is located right beside it. Walking in I can instantly tell it's not at all what it used to be though it's so nice and clean and very organized a lady came out to greet me and find out what I was looking for and for me to describe what foot issues I have as I was told that many bartenders and various working folks that are on their feet constantly are regulars here. Seeing a rack with Oofos and Hoka shoes just to name a few are all known for comfort. As I found the insoles and suggestions it's the place to come for Black Friday she says as everything is 20% off and as these shoes are pricey the value of your feet as it's the foundation of it all is worth every penny. Thank you!

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    Shoe Box - Check out the sale wall in The Shoe Box or just browse and try on the latest shoe styles.

    Shoe Box

    4.6(5 reviews)
    1.6 miDowntown
    $$

    I just looked at the shoe shelf in my closet and realized that almost every shoe I own -- except my…read moregym shoes -- was purchased at The Shoe Box! I have boxes of Damiani, Naturalizer, Italian, Callisto, and Athena Alexander shoes, and usually the same style in at least two colors. The convenient location, reasonable prices ($19 and upwards, typically in the $45-$59 range), and variety of styles make this an ideal place to shop for the working girl, hmm... let me rephrase... make that "business professional woman." If you work in downtown, you have probably already stopped by on your lunch break to chat with the owner while she helps you navigate the myriad of boxes to find the right size for you. She does buying trips several times a year and brings back the latest styles. If you're a common size, you may have to wrestle with another customer for the shoe, so the best thing is to ask the owner when the new styles are coming in and plan accordingly. Have fun!

    A hole in the wall shoe store literally hidden in Downtown Honolulu. If you're strolling around or…read moretrying to kill time and want to shop, you should check out this spot. They have some cute heels that I always eye up from time to time. One specific pair caught my attention but they were sold out of my size.. They must have good business to have stayed in Downtown for as long as I have been in the area. Great customer service. It's never crowded so you really get that one on one time with the lady if you need assistance.

    Original Grail - Shoes as well!

    Original Grail

    3.9(37 reviews)
    1.2 miWaikiki

    High end sneaker and fashion store featuring supreme and other trendy brands. Great store layout…read morewith an awesome selection of items. Service was great with knowledgeable staff.

    Stumbled upon this store while walking around the Royal Hawaiian Shopping Center…read more What caught my eye were the huge PopMart Zimomos, Labubus, and Bearbrick figures and more. Very hipster shop with high end shoes, sportswear and other collectibles. OG even has a game machine in the back with Labubus. I believe it's $5.00 a try. I spoke with one of the OG employees, who let me know that you can ask for a Kamaaina discount. If you like blind boxes, they have a lot of options. Labubu and Sonny Angels and more. Per the OG website, they believe and respect each and every origin for someone who loves sneakers, street wear and the culture surrounding them. OG will strive to assist and be part of your grail seeking journey, whether it is to fortify your fashion statement, to fulfill the desire of a rare piece, or even to re-own a piece of you or even to re-own a piece of your childhood memory. https://www.originalgrail.com/pages/about-us Value: OG sells collectible and rare shoes, blind boxes and more, so it depends on what you want? Location: Royal Hawaiian Shopping Center. Building A. Mailing Address: 2201 Kalakaua Ave, Suite A107 Honolulu Hawaii 96815. Hours of Operation: Mon - Sun, 10am - 9pm Very cool shop. Support local.

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    Original Grail - Skill game inside the store! $5 a pop

    Skill game inside the store! $5 a pop

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    Foot Locker - Hoka Clifton 9, in a Mens size 9. My "Lihing Muis". Lol.

    Foot Locker

    3.5(68 reviews)
    0.1 miAla Moana
    $$

    Yelp Ghost, you're killing me!!…read more Since my previous review disappeared, I'll write this new review based on three of my most recent visits. I was looking for a new walking and running shoe so I immediately went to Food Locker at Ala Moana Center. They are located on the top floor across Hoka. Since my sister swears by Hoka and I recently bought my dad a pair of Hoka's, I looked at that section first. My cousin recommended a brand called ON so I also checked that section out after. Now I could compare them myself. I picked a pair from each brand and a SA named Joshua helped me. He was friendly and very knowledgeable about both brands. Joshua offered exceptional customer service. He didn't take long to bring out my size to give them a try. I personally didn't care for how the Hoka's made me feel. It felt like a rocking motion but maybe I need to acclimate to them? The ON pair was extremely light and very comfortable. It was a hard decision so I told Joshua I would think about it and come back. I ended up coming back to pick up the ON shoes another day. He was working so he was able to assist me with bringing the pair out for me to purchase. They offer you to join their FLX rewards program and to do a survey of your visit. With Joshua's excellent customer service, I made sure to do it. To my surprise, I received a $10 gift certificate to use on my next purchase after completing the survey. It came in handy as I wanted to get my father-in-law a pair before we flew out to visit my in-laws. Of course my dad wants a pair too lol. Great option to purchase sneakers, socks or sports apparel.

    Shoe shopping…read more.. This gal isn't really a shoe shopper but my feet is always in desperate need for a comfortable pair and I've been relying on Foot Locker for that though at one point they had great selection for women as I've always came here versus the Women's Foot Locker which sadly has closed now find that the selection here for my personal preference is meh! The staff here is great as they greet you but I'm a browser and do need time to look so I don't mind that solidarity and to think through the prices as well though sometimes have the need to ask for their knowledge and suggestion which is something we all should do especially mine is mostly for work. Their insoles are a great item to keep in mind...get them and keep the receipt with the box because once they wear out it's use you can have them replaced for free as most time the insoles wear out before the shoe so you don't have to purchase another if it's in good condition and offers like this is wonderful new to keep my feet happy. Thank you!

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    Chanel - accessories - Updated May 2026

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