I've come to learn that I like to spoil myself with luxury items and Chanel just happens to be one of my top favorite luxury brands. This store deserves nothing less than 5 stars. From the staff to the items, I've found to love them all. Let me tell you something, I can dress up and I can dress down, I love both and always walk into a luxury store sporting a different look every time to see how the staff react, yes there are some who will approach you based on your attire and attitude, but I've never found it to be any problem at this location. And trust me when I say dress down, I mean messy bun sweatpants and air force ones. Of course I would never spend 1k on a store that treats their customers rude and I've spent a good amount here, the staff are very friendly and always eager to help when I call for it. read more

Been to other Chanels with much better staff. This location has the worst service and attitude of any luxury store I've ever been to. Found something I liked, but didn't buy just because of my sale's attitude and tone. Seems extremely uninterested and unhappy to help us. read more

I took a bent sunglass by my son that I bought a few years ago today. I really loved the design, so I couldn't just throw it away. I walked into the store, and a gentleman( I don't know his name) helped me fix the sunglass in a few minutes!!!! Thank you for the best service!! read more

Had an item shipped - arrived not what you would expect from a Chanel store ... had to return and then buy online at Chanel.com ... store does not really care. read more

Clean, sleek interior, and excellent service from one of my favorite SA's. It can be a hit-or-miss experience depending on who you interact with, so I was fortunate enough to cross paths with a wonderful and attentive SA who I've been going back to ever since. Definitely prefer this location over the Waikiki one (which is another story!) read more

Rex is amazing !! Ask for him if you're at the ala moana center! Best SA ever! My experience here so much better than at the Waikiki location !! Thanks Rex for the trendy cc :) read more

Chanel - Accessories Near Me - Honolulu, Hawaii

Do I have to be from another country to get the associate's attention? I went to buy a wallet for myself as a gift for working hard. The sale associate Jeff was not enthusiastic, showed no interest in me, did not small talk, did not ask how was my day, did not ask what brings me to Chanel, did not ask what the occasion was, did not even offer me water or whatever just because I was spending $600 on a wallet. It's sad because I'm local, I live here and we know people and we want to recommend things to people. But I would not recommend this store because they don't value local clients or even respect us! I bought the wallet because I love the design & color, he had a stuck up attitude and did not know the product knowledge to talk about each product's design & story. This is sad and pathetic Chanel....treat your local clients better because we are the people with true stories.. read more

Chanel - Accessories Near Me - Honolulu, Hawaii

Wow I went into the store asking the sales woman to take a look at my 7 month old coin purse which has leather peeling where it shouldn't. I take super good care of it and the peeling is in an extremely odd place. The woman was so rude and said it's just wear and tear. I asked how to better take care of it and she shrugged. She didn't even mention that it would still be under warranty since it was less than one year. I only later found out online once I was home. I'm so disappointed in the lack of help and customer service for such a high end store read more

Second Chanel store here in Oahu and still couldn't find the card wallet I been looking for. Must be a popular item to be on a reservation list as I had to put my info down and wait for it to come in. Other than that it's a beautiful store with high end materialistic items. This is probably one of the smaller stores compared to others that I been into on the mainland. Really great service and courteous staff. read more

Got exited to get the first Channel bag but the associate completely turned me off and doesn't helping me. He said the Channel WOC in black color is short worldwide and he doesn't know when they will restock but sure enough I called the Channel 1800 associate number and they're quickly found the bag from the retail in NY and I can purchase via the phone. Expect less from this location. read more

I recently came here with my fiancee to look at their ultra wedding bands. Walter was the associate who helped us. He was so nice and helpful. We were originally looking at one particular style just to see how much it was as how it would look, but he showed us all the different options and he even found a similar ring that matched for me, that I absolutely fell in love with. Of course, being Chanel it's a bit pricey, but the rings were were looking at were pretty reasonable prices. The store is quite small, but it's beautiful inside and everything is so well organized and clean. I plan to eventually get my band from him, after I pay off my fiancee's! Haha. read more

Chanel - Accessories Near Me - Honolulu, Hawaii

Looking at these reviews, I'm quite appalled & disheartened that they were all treated somewhat amazing. I don't normally write reviews but I do love luxury products. I recently went into this store in hopes of looking for a simple necklace that can be worn everyday. As soon as I walked in, I was greeted by the bodyguard who kindly opened the door for me. I had an optimistic view because years previously I did not have the best treatment. Boy was I wrong. I walked around the store with a smile on my face and noticed a couple of sales associates were busy and others were not. I made my way to the watches and fine jewelry section and I was rudely asked, "What are you looking for?" I brushed off the tone and responded with what I had my eyes on--"a simple pendant necklace with the ever-so-classic double c logo." She cut me off and demanded to know if I was looking for costume jewelry or fine jewelry and I answered with costume jewelry. "It's over there." She stated, pointing in the opposite direction. I walked next to a counter which was currently occupied by another customer and the sales associate loudly removed the case of necklaces from under and placed them in front of me. The necklace I was looking for was not there and I asked if there were others that she could show me. I don't think it settled well with her because she proceeded to tell me that what I was looking for was seasonal and very popular and that I wasn't going to be able to get it anytime soon. I nodded my head, listening and understanding that perhaps my journey to finding this necklace was coming to an end. I started to ask if she could possibly help me see if they were going to receive it in the near future, or if she could locate it for me at another location. She ignored me and asked the customer next to me how her day was going. I kind of got the jist that she didn't want to help me and I was on lunch break from work. So I thanked her for showing me what they had available and I walked out to her not acknowledging me again. The bodyguard at the door was the only one to show a tiny bit of kindness. I truly hope no one gets treated like the way I was. read more

The rudest, most judgmental employees here!! I had my boyfriend check out this Chanel location since I live on the mainland and they didn't have it at my locations, and he said he requested to be on the wait list for it and the advisor didn't want to??? Because she has a waiting list for it already?? Are you fucking stupid in the head? All you had to say was "Sure, I can add you on the list but there's no guarantee since I already have quite a few clients ahead of you!" I've worked in high-end retail and customer service for 8 years and am appalled at how he was talked to in a LUXURY boutique. Please get your head out of your asses if you think only people that enter your store dressed head-to-toe in designer can afford Chanel or should even be given the option to. read more

This was my first Chanel in store purchase ever and I couldn't be more happier it was at the Ala Moana Store! My SA was John N. and was just the best! I knew I wanted a bag and an small pouch. I was just browsing around and John approached me in the most welcoming fashion. Unlike other luxury stores, i felt like i was just welcomed completely which made me feel so much more comfortable about my purchase. I spend a good bit of time browsing the store and trying the bags on which was encouraged! I finally had my eyes set on my 2.55 reissue so black which my SA spent the time going through the history of the bag. I also picked up a small pouch for all my cards and John made sure to bring out a few pouches to ensure that I was satisfied with the quality of the one I ended up choosing. I did mention that I was traveling back to the big island and he made sure to pad the inside of all the boxes properly. He even checked in a few weeks later to make sure I was happy with my purchase! THAT IS HOW CUSTOMER SERVICE SHOULD BE!! The extra time spent with a customer is well appreciated. Another side story: I really wanted a Chanel passport cover/wallet and emailed him to send pictures (which was so great he did that). I ended up getting it and when I pulled out the authenticity card when he sent it, the serial number sticker ended up :( I called him up and he said to send it back so that Chanel can reattach it properly (granted it takes about 4 weeks). But honestly, if you're not happy with something or something is wrong with your purchase, you should feel comfortable reaching back out to your SA! Once again, thank you to my SA John, made my whole experience with the brand amazing and I am excited for more purchases in the future read more

Chanel - First chanel purchase, so black 2.55 reissue! - Accessories Near Me - Honolulu, Hawaii

Don't be scared! I remember the first ever time a walked into a Chanel, and I was terrified. I thought they'd immediately call me out for my bummy clothes and lackluster hairdo. It's NOT like that. Chanel is a classy place, yes, but do you know what's super classy? Treating someone well, regardless of their perceived socioeconomic status. When my husband bought me my first Chanel bag as a push present for having our daughter, this is the store he came to. They treated him like gold, and worked to make sure that I'd LOVE it. It was a surprise, believe it or not, and the service was amazing. Since then, I do like to come in and browse, and decide on a far future anniversary gift. The last two times I've come in, I've gotten to work with Jeff. He is the absolute best, and makes me feel important, even when he knows I'm not looking to buy today. He has extreme patience, not minding when I try on a slew of bags, or when I get into a "let's try on every single necklace" kick. He makes me feel good about being there. If you're looking to buy something, either as a present or for yourself, I highly recommend asking for Jeff. He won't rush you or make you feel pressured--he just wants you to enjoy the process, appreciate the goods, and leave happy. Go visit this Chanel--it may become your new happy place! read more

So after leaving Louis Vuitton to check Chanel, we waited 15 minutes to have the door man tell us they close at 7:00pm. That information would have been helpful 15 minutes earlier. We understand the need for a 1:1 ratio with a salesperson/advisor, but when selling $5-10,000 hand bags, you need to understand the definition of service. Lost sale, but Chanel doesn't care. read more

The staff were not helpful and friendly. I only own Chanel purses. I was disappointed with the service here. Try the location near the Ala Moana mall instead. read more

Customer service is good. I don't shop here unless for my bleu perfume. I mostly come here with my friends when they want to buy their bags. read more

I tend to prefer alamoana over Waikiki just due to the location and because they tend to be friendlier to local people. I've made a couple of purchases at this location specifically but the service has really gone downhill over the years. Today I went in because I needed to get a copy of a receipt from a previous purchase. I called a few days ago and one of the associates said they only keep records for 7 years in-store. Because the purchase was before that she suggested I come in (because they need to see an ID) so that they can request records from corporate. The woman who helped me today was extremely condescending. I came in, told her what I needed, and she proceeded to cut me off mid-sentence. She kept talking to me and repeating herself like I was a 5 year old and continued to cut me off while I was talking. She then simply gave me the phone number to customer service... yeah thanks. They couldn't have just provided that over the phone? I'm pretty sure she was just being lazy and didn't want to request it herself. I also wanted to look at a pink woc boy bag... but after that train wreck I just left. I will be making future purchases elsewhere. read more

Absolutely adore Michelle and Elaine who are extremely warm and welcoming. They assisted us with a beautiful tweed jacket that hubby had been seeking out for months for me. Michelle and Elaine were cognizant of our plans and made sure the jacket was altered in time. One of the best customer service experiences my husband and I have ever had. Thank you! :-) read more

I think it's a girl thing. When I walk around the mall and I see other girls shopping, I tend to notice what kinds of purses they have. The thing about Chanel bags, is you can always tell it's a Chanel bag. The brand is really distinctive. I find this to be an important trait if I'm going to spend over a $1000 on a purse. Just like most high end shopping places, the service you get will be based on how you're dressed. If you're underdressed, they are less likely to help you. However, if you are nicely dressed they will most likely help you, unless there is a Japanese tourist next to you. I already have a couple purses from here, I think the next thing I'm going to invest in is a business card holder :] read more

First time in Hawaii, and this specific Chanel location was nothing but great customer service, and great vibes. The store is located inside a mall, and a little on the smaller side, but maybe because the shoes were in a separate store directly across from it. My sales associate was lovely Laura. She was super sweet, patient, knowledgeable about the products. Laura, really listened to my preferences, and requests while looking for a purse.. I was stuck between two beautiful bags, and I loved how honest, and generous she was to me and my boyfriend, which we both greatly appreciated. I came closer to closing time, and was I really indecisive. But she recommend me to sleep on it, and come back tomrrow morning. Which was the best advise..because you have to love it right? She also held onto the two purses for me as long as I contacted her before they opened. In addition, her recommendations for our time being in Hawaii. Were awesome. Whenever I come back, I'll definitely come back to this location and ask for Laura. You won't be disspointed. I had a bad experience in the SF boutique, but she went over and beyond my expectations especially in Hawaii. I am super happy with my purse, and how she carefully wrapped everything. read more

Chanel - Accessories Near Me - Honolulu, Hawaii

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Monica is the best. She was patient and helped me look at everything I wanted to. Helped me make the best decision for my birthday gift and she was super sweet. I felt comfortable and happy having her help me. Thank you, Monica for the being the absolute best! read more

Sunny was by far the rudest employee i've ever had helping me luxury shopping. As a frequent customer of Chanel I was horrified how she treats and speaks to customers. Her rude behavior and attitude made me immediately turned off to shop. It's not what you say but HOW you say it that either gives your customers a welcoming experience or this ugly energy that came from her spirit. She doesn't represent the peaceful kind aloha spirit here in Hawaii and definitely not the class of Chanel. read more

Best experience shopping ever while vacationing in Hawaii! Thanks to Mai, my sale associate. I came into the boutique early in the morning with shorts and flip flops. I was thinking to myself I'll probably won't get any service looking like a beach bum. But no! It was totally different. Mai greeted me. We chat about a few bags and asked me to sit down on the couch. She brought out a cup of green tea served in fine china with a saucer. She also offered me some shortbread cookies. She then put on gloves to present me with a few bags of my interests. She was friendly, not snotty like the others who work for LV, Gucci, etc..... My experience was so great, I ended up purchasing a two thousand dollars bag. When I got back to Boston, a few months later I received a lovely Thank You card hand written note and signed by Mai. Talk about great service! I shop at LV, Gucci, Cartier...Chanel by far held most for customer satisfaction. I would totally visit Mai once I'm back to Hawaii again. Look for her if you are in the boutique. read more

My first experience in Chanel was wonderful! The doorman opened the door with a smile and we were immediately greeted upon a few steps into the store. The sale associate asked if I was looking for anything in particular and I initially asked if they had anything similar to the Grand Shopping Tote (GST). The SA showed me a handful of tote bags and the boy bag. Another customer had the last black boy bag that I was interested in but shortly after I saw another customer with a classic flap bag in front of her. I was immediately drawn to the classic flap. Another SA helped me since the first SA had to step out. My new SA's name is Hisaka. She asked if there were any other styles I was interested in and I pointed to the classic flap that the customer was looking at. My SA informed me that the black classic flap was available in both caviar and lambskin in both gold and silver hardware. I asked right away if I could see the black Jumbo Classic Flap with Gold Hardware. I was in disbelief that it was available since I know there is a waiting list for the classic bags. My SA brought out the bag and I knew I was going home with it. It was love at first sight! My SA shared about the history of the classic flap and educated me about the brand. I loved hearing about the history. We were offered drinks and snacks while we waited for my bag to be wrapped up. My daughter was pampered in the makeup section. They even painted her nails. Overall, the service was outstanding! The Sales Associates were informative, friendly and not pushy. I will definitely be back in the future for a small leather good (slg) or another bag. read more

Chanel - Beautiful bag in beautiful packaging! - Accessories Near Me - Honolulu, Hawaii

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I am not impressed with their service. I bought a pair of boots on sale last November 2017, first I came to the store and no one greeted me. I had to ask for help and the assistant manager came to assist me. She suggested me to put an insole in my boots for protection when I return from my trip. When I got back early December I brought the pair of boots to her to have the insole added and she said it could take 7 to 10 business days and will call me once it is done. After a few weeks no call from the store until I called them today 1/18/18 to check on the status of my boots. Staff member Andrew told me it is at the store. A luxury store like that with lack of personal touch and service is unacceptable. read more

Lovely staff! Went here with my husband and baby, after having a bad experience at another store, and the experience was completely different. All the sales associates were super helpful and friendly. After purchasing several items, they were kind enough to hold our bags until we were done shopping at Ala Moana, so we didn't have to carry them around. I was also lucky enough to find 2 Chanel 19 bags!!! Great stock in merchandise! read more

Bought a wallet here yesterday. Associate was kind, but not very knowledgeable. I asked to see all of the wallets available and was shown just a portion. Kept seeing other wallets around the store, so I had to ask "what about this one?" Purchased a wallet, then while in the area of the register I saw one on display that I really liked that I was never shown. The transaction was already complete, so I just said "forget it". The associate wrapped my purchase up beautifully. This process took time, and my autistic toddler son was starting to get anxious. We go to leave and she had forgotten to take sensor out, so alarm went off when we were leaving. Had to bring the wallet back in so that it could be unwrapped, have sensor removed, and be rewrapped again. If I'm dropping $900 + tax on a wallet, I expect a little better service. She was super nice though. Perhaps she was new? read more

Chanel - Accessories Near Me - Honolulu, Hawaii

Lousy staff and useless workers. We went there to look for my wallet but no one helped us right away like people say they do. The employees was just standing around and talking to each other and laughing. They weren't busy or thing and saw us looking at them. No help at all until we asked a employee who didn't seem to want to help us. She left us with the wallets and ran off to help a couple of Japanese tourists instead. So we just left the wallets on the case and left the store. The doorman was nice and besides they didn't have the wallet because the color wasn't what I wanted. When I go back there again to see if they have the color I want, I hope we don't get the cold shoulder and the brush off. I will give them a second chance because I want that damn wallet! Not the bad service from lousy employees. read more

Visited the store on multiple occasions because of a bag my wife is looking for. Definitely not the best customer service. Most SAs were not very friendly and give off a judgmental vibe. We've taken our business elsewhere where customers are valued and where we have consistently received better service by other stores without fail. read more

When we get to the door not a single SA came to greet us so I approached one of them. I asked the SA that I am looking for a classic WOC and the SA shook her head instantly and said that they don't have it for awhile now. She explained about the fact that Chanel has limited supply which I am aware of. I told her that I have called customer service before hand and was told that they have a few piece on hand. She then proceeded saying they are on reserve. What the heck. I have my hopes up and she literally bluntly killed it. read more

I enjoyed shopping there. I like that there are two separate stores across from each other. One is for shoes and the other for other items. I just wanted to compare shoe inventory between my home town and Hawaii. SA was very friendly and not pushy at all. I honestly told her that I already spent too much money, and I was not sure if I would buy more. She let me try what I was eyeing on. She carefully listen to me to figure out what my style would be. I left the store with two pairs. This Chanel is much better than the one in Wikiki. read more

Walked in around 2 pm to buy a few pairs of Chanel sunglasses with two other friends. We told the woman we were going in to buy some shades. Since one of the pairs was no longer there, we then asked about the wallets. First, she said there were none, then pulled out this tiny one while there were four other styles displayed in the counter then she put the ones on display as if we were going to steal them. She is very unprofessional and should not be working at a designer store because the store lost out on a lot of $$$. Instead of buying the one pair of sunglasses that was there, we found the same pair at the sunglasses hit near the food court and thanked the sales reps there for their service because they were beyond professional! Next time, we will shop at the Waikiki location because that was the worst most disgusting service I ever received at a high end designer store! read more

I much prefer this location to Waikiki. I don't get to buy much but when I do I always see either Michelle or John. They are both really knowledgeable, helpful and kind. I highly recommend them. Also, Cindy in the cosmetics/fragrance area is great too! I'll be purchasing my Chanel cosmetics from there now on because of her & the Chanel packaging. It's so beautiful!!!! read more

Great selection and customer service! I've always found Chanel to have the best customer service of the high-end luxury stores in general, but here the sales ladies were kind and genuinely helpful while remaining classy. I was helped by the same lady the entire time and was shown every item requested without hesitation. I was impressed that she never abandoned me to help one of the many other people in the store. This place is especially great because they carry all the Chanel handbag staples but also have fine jewelry, costume jewelry, and skincare! Hawaii is the best place I've found to do luxury shopping. read more

Chanel - Accessories Near Me - Honolulu, Hawaii

I went in to look at mini bags for my phone. When I told the client advisor Sunny that I work for another luxury designer, she discouraged me from buying a bag and said it was disrespectful to bring a chanel bag into my workplace. It made me sad that I can not enjoy chanel and she was gatekeeping the brand. Chanel lost a potential sale and customer. read more

Rude manager. I brought my chanel coco because the flap side is tearing not even 2 yrs. She said no repair attention is need. I spend couple of thousand on that handbag. Atleast have a sympathy to check. Its a luxury boutique but management needs more training. She wanted me to wait until my bag is total rip... i honestly love louis vuitton customer service better than chanel. WORST EXPERIENCE EVER BUYING FROM THIS BOUTIQUE. CUSTOMER SERVICE SUCKS read more

I went here with my gf and she was looking for bags. The sales lady we met, whose name I didn't get, was extremely aloof and didn't try helping my gf find anything. When we asked if they had certain bags my gf was looking for, she said no and didn't offer any further help or suggestions or anything. It basically felt like she thought she was wasting her time. We went to another Chanel by Waikiki beach, and the staff there were way more accommodating. While they also did not have the specific bags that my gf was looking for, they showed us other bags and even ear rings that could interest us. My gf actually did get suggestions she liked and ended up buying 2 items there. We went to Chanel in Ala Moana again and this time we were helped by Kim. When my gf asked for help, she just said to ask our SA, and when we asked to look at a purse that was on display, that other customers were looking at as well, she just ignored us. This place has the most useless, rude, unhelpful staff. read more

I go hawaii often..and i love shop there. This chanel store is one of my favorite store to visit. I bought new season bag last summer forgive me i write review just now. I forgot her name who was really nice to me. I wanted to add her name and stuff but time just flew away.. It was happy time while i there. There is couple of more chanel store but i will go back to this store and hopely that woman helped me. read more

Chanel - Accessories Near Me - Honolulu, Hawaii