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    OluKai

    4.5 (35 reviews)
    ModerateShoe Stores
    Closed 9:00 am - 9:00 pm

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    Worn maybe 30 times

    After years of wearing and recommending this brand, I'm extremely disappointed with my recent experience. I purchased a pair of flip flops in Australia, worn approximately 30 times, and both sides of the right sandal split open. That's not normal wear and tear for a premium product. When I contacted customer service, I was told a replacement could only be shipped to a U.S. address. The product was purchased in Australia, yet no practical solution was offered. The responses felt procedural and indifferent, with no real ownership of the fault. Quality issues can happen. A lack of care in resolving them is what damages trust. Unfortunately, this experience has significantly changed my perception of the brand. Ultimately I was told if I have an address in the US they will replace the flip flops, if not TOUGH. NO CAN DO. So, they can ship to sell anywhere in the world, but to replace faulty goods, I was told SORRY. SORRY IS NOT GOOD ENOUGH

    Total waste of money. This was my first and would be my last Olukai shoes.
    Angela W.

    After reviewing why I was about to toss this $80 pair of sandals just after two days, and why I was extremely dissatisfied with the brand/store, Brenton offered to resolve the issue. I took the sandals back and was able to return for a full refund - I opted for this option since I bought another pair of flip flops for the rest of the trip. This process couldn't have been easier, and I was very impressed with Brenton's and his team's customer service. This experience changed how I felt about OluKai as a brand. I'll definitely consider buying again when I'm in the market for a new pair of sandals. Thanks Brendon and the team!

    My first pair
    William M.

    Ana helped me pick a great pair after much consideration. Best sandals I've ever owned. Try them once, wear them forever...

    Olukai Sandals
    Daniel C.

    On this trip to Oahu, my slippahs finally broke. It was a pair of Olukai I bought years ago. Can't believe they lasted this long. So I searched on their website and found one in the Sheraton Waikiki hotel. I don't recall seeing the store in the hotel before, but I was told this was a new location. Upon entering, we were greeted by a very friendly sales person. After looking for the size and model I wanted, I went to pay. The sales person was so easy going and we strikes up a conversation about my Olukai that was broken. She also complimented my daughters hair and how my daughters looked like twins. Overall, it was a great experience and the sales person was fantastic. I wish I had asked for her name so I can mention her on this review. She was either Filipina or Hawaiian. And the flip flops were good too!

    Lyla D.

    #ANYWHERE ALOHA When it was time to finally retire my pair of canvas sneakers from The Walking Company several years ago, I decided to upgrade to OluKai's leather-wrapped Pehuea Lī'ili that I noticed online. I'm not comfortable ordering shoes online, so I decided to look for this shoe at a couple of department stores at Ala Moana Center to buy it locally. However, I could only find this style featuring mesh and synthetic suede uppers and wasn't sure if the fit would be different with leather uppers. So, I checked my trusty Yelp app and found this OluKai store located on Kālia Road. I called the number listed on this business page, and a friendly female (Bobbie?) answered my inquiries regarding their location and the availability of the shoe style and size I was looking for. She verified the store's location in the Hilton Hawaiian Village Beach Resort's Alii Tower and confirmed the availability of the Pehuea Lī'ili. I also asked if she had the shoe style in black leather and in stock, to which she replied no BUT since I was concerned about the shoe's fit, she invited me to come down to try the style in the other colors in stock and they would order the black leather shoes based upon my fit and have it delivered to my home at no additional charge. Well, since I had an upcoming appointment in town in a few days, I told her I'd make my way to the store. A couple of days passed and I walked to the Hilton Hawaiian Village's Alii Tower where I immediately found the store based upon Bobbie's directions. Walking in, I was greeted with fond Aloha by three employees (Kāhea, Akoni and Brock) who were busy restocking and arranging their displays. I spoke to the female employee thinking she was Bobbie and thanked her for providing great directions to their store and asked to try on the Pehuea Līili. She corrected me by introducing herself as Kāhea and went into her inventory to get me two different sizes of the leather Pehuea Līili. I brought a pair of thin no-show socks to try on the shoes since the fit differs from the type of sock or if trying on barefoot. I know from previous experience with OluKai slippers that the shoes feature comfortable and anatomical footbeds and premium materials for its uppers. There's even a patented drop-in heel that easily converts the shoe to a slide. Best of all, I've never had to break-in the shoe or slipper. Akoni completed the transaction for the shoe, confirmed my contact information and e-mailed the receipt. He assured me the shoe would be sent via FedEx and would arrive within 5 working days. The e-mail confirmation provided me with FedEx tracking number and you can bet that I excitedly waited for the delivery. Sure enough, my shoes arrived on the promised date. You can't go wrong with a shoe, sandal, boot or slipper that you can wear in comfort right out from the box! Sure, these footwear are pricey but they're guaranteed (1-yr) to last through every street wear or beach. By the way, OluKai has an upcoming opening for a new store in Chinatown but they've delayed store opening due to worker shortages caused by the pandemic.

    Olukai's trekking to the beach

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    6 months ago

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    2 months ago

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    Brenton O.

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    4 years ago

    Very friendly staff both people working helped me pick up a supportive and comfortable sandal. They also carry large sizes 14+

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    4 years ago

    Great service. Great atmosphere. Great location. Great quality. Great destination location w tons to do around this spot. Great prices.

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    4 years ago

    Excellent service and extremely knowledgeable staff that explained everything very clearly and were very upbeat!! Definitely recommend!

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    7 years ago

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    6 years ago

    Amazing customers service. So amazing. We bought 2 pairs and we couldn't be happier:) thanks Ren and Adam

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    Review Highlights - OluKai

    Amazing service by the gentleman there at Hilton Hawaiian Village (wish we got his name).

    Mentioned in 4 reviews

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    OluKai - shoes - Updated May 2026

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