Very cool place! Worth to try, a nice experience. Very modern and appealing decoration. Tea is good interesting options and combinations. Service is good. read more

Chagee Modern Teahouse - Coffee & Tea Near Me - Brea, California

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Peach oolong 3/5 - I didn't love this drink but I realize that I don't enjoy Chinese milk teas as much as Taiwanese because it's too floral-y. Wait was so long, about an hour to order and get the drink read more

Chagee Modern Teahouse - Coffee & Tea Near Me - Brea, California

I usually order my drinks less sweet and this place u don't have to! The regular sweet is already "less sweet" for milk tea/latte drinks But for the lemon teas, I felt like the standard was still a bit sweeter than my liking so next time I'll order less sweet for lemon tea drinks :) This location has a bathroom in the store, super clean! read more

Chagee Modern Teahouse - Coffee & Tea Near Me - Brea, California

I wish this place was unknown enough for me to gatekeep.... Let's just say my husband and I get chagee at minimum once a week I've never been a milk tea person til chagee.. we are just counting down the days til the one at the block opens so it can be closer to us. I love the teas with milk or with lemon!! Soooo bomb. read more

Stopped by on Saturday, 04/18/26 for the first time. Located inside the Brea Mall, I ordered the following: - 1 boya jasmine green tea latte = $5.95 (I asked to add oat milk) - 1 peach oolong tea latte = $5.95 (I asked to add oat milk) SUBTOTAL = $11.90 15% OFF DISCOUNT = -$1.79 (download the app, create an account for this discount!) TAX = $0.78 OVERALL TOTAL = $10.89 The wait time took a while but it wasn't as bad. It was extremely crowded. I dislike how this place does not have any matcha drinks. This place only serves CAFFEINATED TEA, no boba whatsoever. I really like the bag they give out - such great quality! read more

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Heard the line gets really long here. However, we went on as Friday afternoon and it wasn't too bad. The wait to pick up drinks was longer than to order. I got the peach oolong lemon tea and my husband got the jasmine Lemon tea and they were both really good. A tad bit sweet but good. If you like it a little less sweet, 50-75% is good. It was very refreshing on a hot day. Can't wait to go back to try the other teas. read more

Chagee Modern Teahouse - Coffee & Tea Near Me - Brea, California

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Popular Chinese tea shops like Chagee are bound to have wait times and this one in the Brea mall is no different. I braced myself and waited the 20-25 minutes for one drink. I ordered the Roasted Oolong Black Tea; it was delicious for the first few sips but was watered down halfway through the drink. I do wish there was more tea, as I do taste the flavor, but tastes watery quick as the ice melts. There aren't many tables as the shop is small. I'd consider the wait to try Chagee due to its popularity, but only if you are willing to wait. The service is friendly, and they do call out names, so your drink isn't just left there on the counter as a mystery, at least. read more

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Chagee is a tea house that is well respected on the Internet and social media, so stumbling across it on my visit to Brea excited me. However, I wasn't too impressed with the orders we made. The menu is a bit limited, which is no problem as I think it's nice to specialize in specific teas and latte forms, but they were just... okay. I will say the overall aesthetic is nice inside though. We ordered the Ceylon black tea latte and the amber oolong tea latte, and it was a bit underwhelming. The Ceylon black tea latte was pretty average. It wasn't bad, but it wasn't that special. The amber oolong tea latte, however, seemed very watered and milked down. The tea flavor itself felt lacking and very light. I believe the Ceylon black tea latte to be leagues ahead because of that, but in general, I felt like the teas didn't exactly live up to the hype I've seen online. read more

Chagee Modern Teahouse - Amber oolong tea latte Ceylon black tea latte - Coffee & Tea Near Me - Brea, California

I honestly hoped I'd enjoy this place a lot more than I did. I ordered a large Ceylon milk tea (I can't remember what it's called) and I couldn't adjust the sweetness or ice levels. I decided to just give it a shot. For it being a tea place with no toppings, I was really setting a high bar. However, they definitely fell short. The tea honestly tasted diluted and with the ice, it was only going to be more diluted as I held onto it. The line was significantly long, there were plenty of to go orders, and the shop itself was busy. Why? I have no idea but I most likely will not come back unfortunately. read more

Chagee Modern Teahouse - Ceylon - Coffee & Tea Near Me - Brea, California

First time visiting--I wanted to see what all the hype was about. I ordered the peach oolong tea, but since they were out of sweetener, it ended up just tasting like plain tea. Unfortunate timing, I guess. Overall, I didn't find anything particularly special that would make me want to come back. I might return to try some of their other milk teas, but I didn't quite understand what all the buzz was about. The service was good--the cashier was super nice and friendly. However, the area where they were assembling drinks and orders seemed a bit disorganized. On a positive note, the ambiance is really nice. The décor is very aesthetic, and I liked that they offer online ordering as an option. read more

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I visited Chagee in the Brea Mall and overall had a good experience. The shop itself is really clean and modern, and the presentation of the drinks feels elevated compared to your typical boba spot. The quality of the tea is definitely there. You can taste that they use real tea leaves, and the drinks come out smooth and well balanced. It's a step above standard milk tea places in terms of how refined everything feels. That said, the wait time was pretty long for a drink. I ordered online to avoid waiting and could walk around still so that's a plus. Overall, still a solid spot if you're looking for a cleaner, more premium tea experience. read more

Came here with my friend who is obsessed with Chagee for my first time trying out Chagee! They do have a mobile app that is currently running a promotion for your first order through the app to be a % off. There is limited indoor seating as well as a restroom inside. We came on a Sunday afternoon and the mall and Chagee were PACKED. My friend and I ordered online in advance to just pick up the drinks much faster which I do recommend although we came back a few hours later and waited in line and it didn't take too long. One thing to note is for all orders, they don't call out your name when the order is ready so just be prepared to keep a close eye on the drinks coming out. Boya Jasmine green tea with less sugar 4.5/5, well priced, the 3 hole straw is excellent for a slow sip to savor the tea, I would absolutely come again and order this again read more

Chagee Modern Teahouse - Coffee & Tea Near Me - Brea, California

I was too intimidated by the long line at Chagee on opening weekend to try it but we came back on a Sunday afternoon a few months later and were pleased to find a relatively short queue. While the Laufey collab was intriguing, I knew what I wanted: the amber oolong. It had those nutty, toasty notes that I love. I'm a little embarrassed to admit it was gone in just a few sips (gulps), but to be fair, it was a really hot day and this iced tea was very needed! I didn't stay so I can't say much for the ambiance. There were a handful of seats but they all seemed to be taken. read more

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have heard many great things about the chagee craze. One noticeable thing was how premium the experience felt, from waiting in line to waiting for the drink. They were pretty busy, as expected but ordered and received the drink in under 30 mins. I wish they had a stand alone store instead of having to navigate through an already crowded mall but it's ok. Simple menu focusing on TEA. Loved the decor inside and the books the have on the wall about their history of tea In Taiwan. Oolong Latte: 4/5. Honestly nothing super crazy, good amount of tea. Tasted more milkier/watery imo but the tea balances it out well. Solid option. Would def come back and try everything else when in the area :) read more

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I've always thought chagee is a pretty good dupe of Molly tea if I don't want to drive far to LA! I enjoy their tea flavors a lot I think it's pretty strong. Prices were affordable and their packing is so cute!! The only problem is the line, I always hate going here bevause the drinks take about 30-1hr, however YHEY do have an online ordering system so that makes it easier! read more

Chagee Modern Teahouse - Coffee & Tea Near Me - Brea, California

Service was quick and the store is well staffed. They seemed very busy, nonstop orders and flow. They greeted everyone as you walk in or exit, which was nice. They are offering a promo for 15% off your first order on the app. It convinced a lot of people to walk in and order a drink. The drinks range from $6-8, so definitely on the pricier side. You can only adjust ice or sweetener for certain drinks, and there are no toppings. The store is overall very clean and bright. There is a menu on the screen for you to read and you can observe how they make all the teas behind the counter I ordered a Peach Oolong Lemon Tea, less sweet. It has fresh lemon and lime slices added to it, which is a nice touch. The drink overall is still a little sweet for me personally, but I prefer 25% sweetness typically and I would say this is near 40%. The limes and lemon overpower the peach in the drink, so you can only taste the oolong aftertaste. It tastes, average, as in something you could find in a cafe or make at home. read more

Any teahouse that collabs with Laufey is a teahouse that I will frequent.. and I do love Chagee! This particular location usually has a line but the wait doesn't take too long, and you always have the option to order through the app for pickup. The staff is always super helpful and nice which is always a plus. I always get the Amber Oolong tea latte and it always hits the spot. The flavor is nicely nutty and never too sweet. If you prefer more floral, jasmine teas, I recommend their Boya Jasmine tea latte. This specific drink is in collaboration with Laufey, and you have the option to purchase the Laufey bundle to win tickets to a future Chagee x Laufey concert. Chagee has also been opening plenty of locations throughout LA/OC, so I recommend giving it a try at least once! read more

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Ever since Chagee opened up in the Brea Mall, I've been very hesitant to try them out because of how long people have to wait. I took my chances on a random Monday a little past noon. The place was moderately filled up with a few people in line to order. Since it was my first time at this tea joint, I asked the cashier up front what was popular and after she assisted me, I went with their Amber Oolong Tea. I was told that it wasn't too sweet so for my first time, I decided to get it regular sweet. The flavor was honestly pretty good but the tea flavor was a bit on the weaker side. Next time, I would definitely get it less sweet and get it with oat milk to maybe get more tea flavor. I waited less than 5 minutes and I was quite surprised knowing that others have waited upwards of 45 minutes to an hour plus even with nobody around. read more

Chagee Modern Teahouse - Coffee & Tea Near Me - Brea, California

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Changee finally opened a location closer to me, and I've been wanting to try it for a while because I love Chinese boba shops that focus more on the tea than the toppings. Their drinks aren't overly sweet, which makes them really enjoyable for me since the sweetness is just the right level, enough to complement the tea without overpowering it. I tried their Roasted Oolong Tea Latte, and I was so impressed. It's hard to find places that do roasted oolong rather than just standard oolong, and this one was perfectly balanced with a rich, toasty flavor that really highlighted the tea itself. The drink was smooth, well-prepared, and comforting, exactly the type of tea I love. The shop was pretty busy, especially since we went around their grand opening, but the staff were incredibly friendly and helpful. Since it was our first time, we weren't sure what to try, and they were patient in explaining the drinks and helping us make our choices. That kind of service really makes a difference, especially in a place that's a little new and unfamiliar. The space itself is also really clean and inviting, with a modern yet cozy vibe that makes it easy to enjoy a drink and relax for a bit. I can see myself coming back regularly, not only for the delicious teas but also for the welcoming atmosphere and helpful staff. This place definitely stands out as one of my new favorites for tea. read more

Chagee Modern Teahouse - Roasted Oolong Tea Latte & Roasted Black Tea Latte - Coffee & Tea Near Me - Brea, California

We waited at least thirty minutes for our orders, no exaggeration, even though the line was not very long at all. Perhaps they need a better system for managing orders, as I noticed several customers complaining about missing drinks, orders being taken by mistake, and overall long wait times. I ordered the iced peach oolong tea, and it was mediocre at best. Though the staff member was apologetic about the long wait and confusion, this tea place, unfortunately, was not my cup of tea. read more

Chagee Modern Teahouse - Coffee & Tea Near Me - Brea, California

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Came back for a third time; thinking "PLEASE REDEEM YOURSELF CHAGEE" There was no line at all on a Tuesday around 12pm. I got to the storefront and ordered immediately. This time, I got the Peach Oolong Milk Tea with regular sugar and light ice. To be honest, I didn't hate it. It was better than the other drinks I tried here. I also ordered a horse perfume sachet since they have red ones for the year of the fire horse. However, the manager said they sold out of the red ones and only had the regular blue ones left. I wanted the red one, so I got a refund. I'll be back next week to try and get a red horse. read more

Located inside Brea Mall. Be prepared for a long wait, both to place your order and to receive your drinks. The menu isn't as extensive as some of the other tea spots, but there's still a decent selection. The drinks were fine, but nothing stood out. That said, the shop itself is nice and clean. I like the aesthetics of the place and how it matched the cup designs and their merch. As expected from a tea spot inside a mall, the seats were limited. Overall, I'm not sure if the teas are worth the wait. read more

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I finally tried this place! I wanted to see what the hype was all about. It has a simple yet fancy interior, located in the Brea Mall (downstairs near Apple Store) The fragrant of the tea leaves is so nice as you entered the store. I came at a good time, 2pm on a Wednesday. There was a short line to order since there was only one cashier. Luckily, no long wait for my drink. It was really difficult to understand the cashier. She was soft spoken in a loud place and she had a mask on. If you're interested in merch, there are a bunch for you The menu is simple and note: NOT a boba or coffee shop! I ordered the Boya Jasmine Green Latte (less sugar and light ice) It was good but nothing spectacular. The idea of the straw is unique but I still like the big straws. For me the small straw took too much effort. When in the mall, maybe I'll return to try the other drinks. It's worth trying it once. read more

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I'm afraid the hype is real with this one. CHAGEE had about a 15-20 min long line when I visited and I'll be honest, I'd do it again and again for CHAGEEs unbeatable freshly brewed tea with unique flavors. I ordered the Peach Oolong and Ceylon, both perfectly made, perfectly sweetened and full of flavor. The Peach Oolong was juicy and sweet but not over the top and the Ceylon was a blend of creamy flavors with herbal fresh black tea. If you can't fathom a long time or wait time I would definitely recommend downloading the app and making a mobile order to pickup while you're roaming the mall. I noticed that they were very on top of their mobile orders. read more

Chagee Modern Teahouse - Coffee & Tea Near Me - Brea, California

i've been wanting to try out chagee for so long because i've always seen in hyped up all over social media, so i was excited to try the one in brea! since this chain is so popular, do be prepared for a super long wait, especially on weekends. i went on a saturday around 4 pm, and the wait for my drink was about 45 minutes. the menu itself is pretty limited, which i can appreciate because it means they really focus on the teas. i got the boya tea latte (jasmine green), and it had the perfect sweetness and balance of floral and rich tea flavor. it is definitely up there with my other favorite simple tea latte places! i also love the aesthetics of chagee, from the cup design to the interior of the store. the only reason i am deducting a star for this review was because i had ordered a large drink, but had received a regular size instead (pic shows cup comparison between mine and my friend's). i did not see the different cup sizes for comparison when ordering or picking up my drink, so i wasn't aware that i accidentally received a regular size. i know that it was busy, so it's an easy mistake to make, but it just kinda sucked knowing i paid more for no reason LOL read more

Chagee Modern Teahouse - tags say large and regular sizes, but the cups are the same size :( - Coffee & Tea Near Me - Brea, California

I saw this place poppin and being a tea lover, needed to see what the hype was all about. Love how they kept the menu simple. Oolong is always my go-to, so the Iced Amber Oolong Milk Tea was an easy pick, and it absolutely delivered. Slight bummer that they don't offer boba, but honestly not a deal breaker when the tea itself is good. I'll definitely be back to check out the rest of the menu. I lucked out with a short line, though--I probably wouldn't wait if it gets too crazy. Pro tip: Order ahead on the app, do a little shopping, and come back to pick it up. read more

Chagee Modern Teahouse - Amber Oolong Tea - Coffee & Tea Near Me - Brea, California

Heard of this place for a long time since they are very popular in China; and recently they also are using star power laufey to promote their business. Finally trying some tea at the Brea mall. The menu is not big very straight forward and it's not a boba place, so don't expect to ask for boba. Tea is ok but not worth for the long wait and the price imo. I think the staff got so overwhelmed and a lot of ordering mistakes and delay. I think i waited for 20 mins for a basic peach oolong tea. I got a lemon tea another day and I think that's refreshing but again not worth the long wait. read more

The place was very busy but the service was super fast. The tea was flavorful and not too overpowering and was enjoyable. It was a little loud inside due to the crowds but the place is decorated nicely. I love the cups and the overall decor. Staff are friendly and there are some chairs and tables but not many for the amount of traffic there is. It was very clean and reasonably priced for the location. We would return. read more

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This famous worldwide boba place is located inside brea mall. The store is on the 1st level near jc pennys right next to the apple store and tumi. There's also a starbucks nearby and an elevator. Store setting is kind of weird, with the counter near the entrance and there is a pillar that stands out in the front. You walk into the store from the left side of the pillar and if you want to order something, go to the right of the pillar and thats where the order line is. Imagine you have tons of customers, the line will extend it out to outside of tumi since there are much space from the start of the line to the store entrance. I'm a big milk tea fan and they don't have any milk teas. They have "tea latte" which its actually a kind of milk teas. I'm not sure why this store doesn't have milk teas or if they substitute tea latte with milk tea but this is a bad idea. If you dont have milk teas in your menu as one of the options then you are missing alot of businesses. If you substitute milk teas with tea latte, thats another bad thing because its totally different taste and customers like myself that enjoy milk teas will definitely taste the different. While some people don't mind but this is where I gave this store a lower rating since the so called tea latte tastes "yuck". I read the reviews from other fellow customers and they also have similar weird taste feedback. Also, one more thing that this boba shop lack of is boba. This is not THEIR fault ( i assume the owner is a franchise owner ) because all chagee doesn't offer boba. Sorry this is not up to par with the chainstore and can't compete with other popular boba place in LA or orange county. A-lot of people came here for the hype but once it dies down, people who love boba store will not come often. And the you have your employees 3-4 sitting and chatting outside where the seating area is. Not saying their cannot rest but it looks more like you want your store to look more pack or create a sense to outside people walking past the store that there is customers in there and its busy. Humm...it looks weird like that. Service is good though, the server that took my order and the barista that gave me the drink. Thank you so much! Highly not recommend this place. read more

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Stopped by the Apple Store and saw this teahouse next door. The interior decor looked fancy so I wanted to give it a try. This place doesn't serve coffee based drinks, it's all tea. No boba either. I picked up the Peach Oolong Tea Latte w/ Oat Milk. It was good, however the peach flavor was very faint and I was hoping to taste more peach. The straws were interesting. They had 3 holes in it. I think it's so you can sip and savor your tea instead of chugging it down like you would with a bigger straw. Also, since you are drinking hot tea, it doesn't burn as much if you sip it slower. Overall, I think the drink is fine, but nothing special. I feel like this tea shop's decor, ambiance and packaging is better than the actual tea. read more

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This is my 2nd time trying Chagee and I gave their Boya Jasmine Milk Tea another shot...but how do you run out of sugar at 2:50PM when your store opens at 10AM and doesn't close until 8PM ;-; it's not the fact that they were making it, it's the fact that they were WAITING for a shipment to come in or for someone to go pick it up. I used to work in a boba shop and we never ran out of ingredients to the point where we had customers waiting. As for the tea, I prefer it with regular sugar (I usually get 50%-75%). I also still prefer thiệt regular over their milk. I would come back here and there. read more

Chagee Modern Teahouse - Jasmine Milk Tea - Coffee & Tea Near Me - Brea, California

Review 128/365Day Challenge I've seen and heard this new Modern Tea Shop that newly opened this Fall at my local Brea Mall. Came with my Mimas/girlfriend to celebrate one of our dearest friend Birthday at Tang Bar/Malatang HotPot and saw literally 50% of guests had a Chagee cup while dining at the Hotpot. Than i recall where the drink was from. So continuing our Foodie Adventure I ask the gals. Let's go here afterwards for some Bougie Tea. lol. There was a line on a Tuesday @ 2:40 p.m. But that didn't sway me away. Line moved at a decent pace and surprisingly we got our tea at a great exceptional time for the line/crowd waiting there. What we ordered ~ iced Peach oolong latte, it was very subtle the peach flavor and the oolong tea taste was really light. I was worried my drink was gonna be sweet due to the peach. Ask the associate if it was a sweet tea and he said at their sweetness high it's at 60% sweet. Which than i decided to keep my drink un-customized. So glad i did because it was the perfect balance of sweet with the peach and oolong. They are known for their High end tea, I was a bit worried since it's high quality and good tea that the drink might be a lot caffeinated but i was actually good drinking tea so late! Which is awesome for mee since I don't do well with caffeine. I can get a bit jittery sometimes. FYI NO BOBA OR TOPPINGS AVAILABLE HERE Service is impeccable and friendly. When we got our drinks after my name was called. The associate asked if i wanted the nice insulated foil bag for my drinks. I was enjoying my drinks there but just wanted a nice bag for my nice looking drinks. There are a decent amount of seatings available to enjoy your tea drinks inside the tea shop. The Tea shop was definitely a modern type of vibe with a nice neutral blue environment with lovely plans decor around. They have merchandise available to purchase on their wall. Love love love their blue cup design with their logo on their packaging and bag for their drinks. Located on the 1st Floor of the ball right next to Apple Store and Temu shop. I have a really good feeling this Tea shop will go tremendously well since it's located right next to Apple Store. TIP~ download the ap to get 15% off your 1st visit/purchase and earn rewards for future purchase. I Will definitely be back to try their other teas. They only Limit 5 merchandise purchase read more

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Very good tea that is authentic and true to the actual flavors. We had the ceylon black tea with oat milk, unsweetened, the amber oolong tea unsweetened, and the jasmine tea. All were iced and very good! read more

Chagee Modern Teahouse - Coffee & Tea Near Me - Brea, California

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Looking at the other reviews I want to highlight a few things: THIS IS A TEA DRINK SHOP. Not a boba shop and not a cafe. They sell tea in a very Asian style so the drinks will be more lightly sweetened with hints of flavors. Don't expect artificial tasting syrup flavors. Otherwise, this place is crazy busy but the tea is sooo fragrant. You can order ahead and just pick it up which I highly recommend. They're really new so you can tell they're sorting out managing the store. I've tried the iced jasmine thags lightly sweetened and today I tried the daydream frozen blend. It's seriously like an amazingly better version of a caramel frap. Inside is always packed but there's pretty cool art in the back of the store. read more

Chagee Modern Teahouse - Daydream frozen blend - Coffee & Tea Near Me - Brea, California

I wanted to try out Chagee now that there's three locations available in LA. I've been to Chagee in Malaysia so I was curious how it held up against it or versus other Chinese milk tea chains around. I tried the signature boya tea latte aka jasmine green. The three hole straw helps aerate the drink and you can taste the notes of the jasmine tea better. The balance of the milk to tea ratio wasn't perfect, it felt a little watery to me. I still prefer the jasmine milk tea from Molly Tea over the Chagee equivalent. read more

Chagee Modern Teahouse - Coffee & Tea Near Me - Brea, California

Located inside Brea Mall. Parking was plenty and free. Inside the mall right next to Apple Store on lower level. ChaGee is opening up 5 locations in SoCal originally started in Yunnan Sichuan china. Premium tea takes time to make, ordering on the app it doesn't give option for NONE ice. So have to order in person. Small seating area can get busy on weekends. Boya Jasmine Green Tea - top seller No boba here no toppings just Tea. That's why it rated 3.6 on Google. Suggestion to management: add no ice option on app and maybe couple food pastry for breakfast. read more

Chagee Modern Teahouse - 2026 menu - Coffee & Tea Near Me - Brea, California

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This tea house recently opened at the Brea Mall, and I had been looking forward to try it. The line has always been so long, but I went on a weekday midday and it was a bit shorter so I decided to wait. Would I say it's worth a long wait? No. But did I still enjoy it? Yes. I ordered the Boya Jasmine Green Milk Tea (hot) as recommended by the lady taking my order. It was smooth, light, and mildly floral. It wasn't too sweet which I liked. Although, I expected it to have more flavor. It was comforting but I'm not sure if it would be worth the price and wait in the future. The interior is very modern and clean, and the staff is friendly. read more

Chagee Modern Teahouse - Boya Jasmine Green Milk Tea - Coffee & Tea Near Me - Brea, California

Went here on a weekday afternoon, and while the mall parking lot was packed (due to construction closing off a lot of spaces), the wait here was only 5 minutes from order to pick-up. The space is beautiful, modern, and sleek. They seem to have a process in place, and the staff do a good job of line control by adding another person to take tablet orders. I ordered the ceylon latte, and the tea was fragrant and the milk did not take away from that. The price is steep at $7/cup. There are no toppings, which is a bummer for boba lovers like myself. I am not sure if I would wait an hour for a drink here, but if you are already at Brea Mall, this is a nice stop for a drink. read more

Chagee Modern Teahouse - Coffee & Tea Near Me - Brea, California

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Word to the wise, you will be waiting like 60 minutes for your tea. I think the hype is still very large here, as I consider it crazy to wait more than 30 minutes for a drink. Pro tip would be to order online and pickup at your own convenience. The inside has a few seats but not enough seating for the crowd that is here. Overall, very much hyped but the tea is good! read more

Chagee Modern Teahouse - Chagee bag - Coffee & Tea Near Me - Brea, California

Let me preface by saying Chagee makes a good drink. However, I'm writing this as I'm waiting at the Brea store for my order. I put in my order at 10am online, and was order #2030, and approximately 30 minute wait, I arrive at the store at 10:35am. I don't see my order at the table, which was unmanned and people are able to come up and grab without confirmation. I went to two employees, which I acknowledge is extremely busy. They told me to check the table; and my order was not there. I told them my number and they keep saying that it is not ready. At this point, I have asked multiple times and as 2060, 2070 is rolling out and it is 11am, my drink is not ready. They keep stating it's not ready. My app stated it was ready at 10:24am. The employee with the red hair (now I know is Audrey, the store manager) my drink is being made and not ready. She handed me the blind bag plush and said that's what you're here for right? At that time, it was at 10:45am. Did that placate me a little, sure, but I'm still unhappy, This is unacceptable behavior, where's the customer service? I understand it's busy, but the attitude and the timeliness of my wait is unacceptable. At 11am, I asked for a manager and she said she was the store manager. Her name is Audrey. While she was not rude, she kept brushing me off and was assured and insisted to me that no one walked out of my drink. She went to the staff making the drink and they were not able to find my order. She has blamed the craziness of the promotion for the chaos. While I understand, this is unacceptable, as it's been one plus hour since my order was placed. I finally received my drink at 11:07am. My bag doesn't have a sticker nor was my name on it. Audrey said that she can't confirm or deny if my order was lost or mishandled. There were no identification of which drink was what, I ordered two black tea lattes. I'm still in belief that someone walked out with my drinks and toy regardless of what was said. I hate to be that person, but it's instances like this.. it can't be helped. read more

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