Incredibly frustrated. Trying to cancel my service and I've been waiting on hold for 1 hour and transferred 3 times.

Liars. False charges. Horrible customer service. They have the worst internet as well.

If I could do a no star review I would. In the past month I have payed them $400 for a service I never used once. They have low life scam tactics, "verbal contacts" they don't tell you you've agreed to and a horribly unethical customer service. BE WARNED. Someone needs to shut this place down. read more

When I called for service, I asked that I work remotely and needed a high speed internet service. This is the worst and slowest service ever. Stay away from this service. Customer service and tech support is abysmal. read more

Trying to get any thing done with century link or direct tv is like pulling teeth. they continually raise the price without notice. the operators on the phone are not trained. They always say that was a promotional price. and that they can sign me up for another promotion, but its still more expensive. The mafia is better than these thugs. This has been the worst company that I've ever done business with. They will take your money in a flash but asking for a discount I was told it had to be approved and that would take 30 days. when I refused to wait the operator said well check back in 48 hours. One hand has know idea what the other is doing, confusion is no way to do business. I also called and was passed around 3 times and landing in collections, called the next day and the same thing happened (3 different people) The first one just hung up. THE WORST...I'M DONE read more

Slowest internet ever, don't ever get it you will regret it. Pay $10 more and get xfinity this internet will leave you buffering for several minutes and online gaming is a joke read more

Insanely slow download and upload speeds. The cost is cheaper than Cox but for a reason. The service is complete garbage and the sales staff are completely apathetic and not understanding. I had them for a year and a house in 85730 and it worked moderately OK. Then I moved to the 85712 (grant and swan) and we were stuck in a contract that forced me to pay for the 20mbps speed when that option isn't even available for customers at my location. The most they could give me was 0.5 MBPS?! I couldn't stream audio on that! Yet I have to either pay out the rest of the 9 months of internet coverage where I wouldn't have any coverage ANYWAYS... No one would listen or have a useful solution that didn't end up with me being screwed out of a paycheck. read more

Despite all the negative reviews, just had service installed because last provider not honest about performance and blamed me for system speeds. Century link Tech set clear expectations on performance before i signed up, now service up and performing as promised, much more performance at lower cost than prior provider. Open issue is the tech and admin support, hope i don't need any. read more

The worst internet provider I have dealt with. They have drop my service 10 time in one week. Working from home is a joke. They drop me in the middle of a presentation on Friday. May loose my job because the cannot do their job. They claim they are upgrading. To what. I would give hem negative The worst company ever. Very disappointed in all aspects of their service. read more

We really like the internet service provided by CenturyLink. It is fast, reasonable price, good customer service, and very reliable. While we are using CenturyLink, we never have to call in and ask them to fix. Even thought the Internet breaks down (which really really rare happens), it comes back up in 2 minus. We were Cox customer for 3-4 years and we went back to Cox for about 3 months after we moved to a different neighborhood. After 3 months dealing with Cox, we switched back to CenturyLink and very happy with their service. We would never use Cox again. While we were on Cox, we often had no internet for hours. When we got a chance to talk to their customer service, they would do a trouble shooting then asked me to buy a new stuff (modem or router), which we did. We purchased three new modems and two new routers in three years and they kept telling us to get a new one. They just didn't want to send someone over. One time they had to send a guy over because we just got a new modem and router as they told us about an hour ago, but we still got no internet. Same things happened when we moved into a different neighborhood and we thought we should gave Cox another chance. We were so wrong,so we get back to CenturyLink. read more

They are just awful. Their "customer service" representatives are very rude and bully you. I've been with them for 18 years at different addresses so I've talked to a lot of people over that time and they are all like that. Their phone service is fairly reliable but their internet is the worst. They promise you speeds that you never get and it goes out A LOT. We're switching to another company next month. read more

Worst internet service ever. The representative that sold me in switching lied about how fast my internet will be in comparison to comcast. I'm in transition right now but I will be leaving century link as soon as I find a better internet servicer. read more

Worst internet service ever. Super slow speeds although the rep stated i have 20-25 mbps a second. I say bullshit as the load time is ridiculously long as is the buffering on streaming TV service. read more

I thought comcast was bad specifically due to the continual price hikes. Century Link on the other hand takes the cake. I have had CL for over a year - never had good service. Half way though they told me that I didn't have enough mbph (or whatever it is). I paid more. 5 months later they told me the PROBLEM WAS THAT MY LINE WAS DEFECTIVE AND AH OH I COULDN'T HAVE GOTTEN THE INCREASED MBPH EVEN IF I DID HAVE A WORKING LINE. Guess what they refunded me.....$50. In their feeble minds this was the 5 months of $10 per month I paid for increased mbph when it wasn't even available. AH....WHAT ABOUT THE DEFECTIVE LINE. AH??????? read more

Terrible organization with the technicians, they let me without internet for 5 whole days because they can't send me someone to fix my problem !!! read more

I have had Century Link landline service for 3 months, I have had trouble with every time that it rained the line went dead, so I called the first time it happened and my friend fixed it, we then thought it was a problem with our inside equipment, i.e. landline phones, so I called that first time and the repair would take place that same day within a couple of hours, then I cancelled because we thought we had fixed it, the second time it happened, two days ago, same thing they sent a repair person that day, I am very impressed with them and do not want to find out about how bad the DSL is, we still have Cox for internet/streaming, all I do know is that in this case I really like them and feel that if I have more trouble I will have help because of this company. read more

Internet speeds are inconsistent and fluctuate wildly, keeping me from streaming anything reliably. I cannot watch anything on Netflix, Sony Vue, or Amazon Prime without constant interruptions of insufficient network speed. read more

This company is a joke! I have complained for 3 years about issue after issue. Every person I speak with says it's something else, all while degrading the previous persons work. I just spent 1.5 hours on the phone to be told I will not receive a credit for the last 2 months... you guessed it.... I was told last week when I spent another 1.5 hours on the phone I would get one. Manager Travis AB38493 was as rude as any I have ever spoke to. Attitude as soon as he got on the phone call. When I asked to speak with his manager, he said they don't talk to customers. I asked for his managers name, he refused. I said I wanted to speak to a different manager, he refused. This is exactly why I will be finding a different internet provider. For any thinking about switching to CenturyLink.... I caution you. Find somebody else!!!! I could make this post so much longer if I gave every detail but I am sure you will get the point. I will be disconnecting my service over the $80 credit they will not give me. That should show you how they value a customer!!! read more

Customer support is difficult to reach then harder to understand. I requested to purchase my router outright, then 1 year later they sent me a bill for not returning it. read more

Centurylink is the worst internet provider i have ever had to deal with! My internet randomly goes out at least once or twice a day and i have to wait for it randomly come back on. Sometimes it can take up to 10 minutes for it to come back! read more

Trying to get anything resolved with this company is impossible. I was billed almost $300 for a service I never used for not 1 day. It was impossible to close the account and I was lied to and shuffled around from representative to the next all with different answers and promises on how to resolve this issue. 5 months later and there is still no resolve. I wish i could give a zero rating. Save yourself a huge headache from the worst customer service ever. read more

Absolutely horrible customer service. My daughter scheduled and install, but had to reschedule. They approved the rescheduling, and then did not show. When she called to check on the install, she was told that they cancelled the first appointment, but never entered the new one. SO she would have to wait another week or two. Imaging that, a company screws up and the customer is expected to suffer because of it!! Yeah, I want to pay for that kind of service. Then I called their 800 number, which sends me to Tech Support. After explaining everything to them, they say "You need to speak to our 'Customer Care' " and transferred me. The lady at "Customer Care" only seemed to care about dumping my call as soon as possible. She said "you need to speak to Technical Support" and before I could say "That's who sent me to you", the woman hung up on me. Not even a Tranfer!!! So then I tried the Chat bot, what a joke. It tried to get me to a human, but every time I got a person (Rafael M), the connection dropped. With Customer Service like this, no wonder their stock is tanking and they keep missing earnings. Your technology may be wonderful, but your customer service sucks. You just lost another customer!! read more

Worst customer service ever, slow internet. They cannot communicate and this is a communication company! Good by and hello to another company. read more

Century link is no good. Plz take all the bad reviews seriously! I've tried calling so many times for several different reasons and the only thing they can actually resolve is shutting my account off! I hate to be so straight forward but I wouldn't go through the trouble of texting all this out for you guys if I wasn't serious about how terrible everything is! read more

Well, apparently my first update was premature. My credit report showed that I still owed Century Link $12 even after I talked with an agent on May 30, 2017 who claimed that he zeroed out my account. Instead, the amount decreased from $138 to $12 BUT I had cancelled within their 30 day grace period. So, again, 9 months after I cancelled service WITHIN THE 30 DAY PERIOD I'm still being plagued by accusations that I owe money. As on May 30, the agent today said that she zeroed out the amount owed so we'll see. read more

Just signed up for internet and phone. Was quoted 64.95 per month locked in for 3 years. It also shows on their website for $64. After receiving my first bill, I had to call them to ask why I was being charged $134. I understand that $30 was for installation but this was still high. When I asked the agent what my future bill would be, he said it would be $20 higher. This includes tax and "hidden fees". No one said anything else about additional fees. I have been scammed and will start inquiring for new service. They have misrepresented themselves and it is disgraceful! read more

worst internet provider in tucson arizona. dont ever get this internet. they have 1.5 stars for a reason. unfortunately i have no choice but to have this provider due to my location but its almost tempting me to move elsewhere... i run my internet of my cell phones hotspot and its way better. ill be cancelling my internet soon read more

We have a CenturyLink Direct TV bundle. We apparently got in a year ago, with promotional offers. After the first year, the promotional offers dropped away and there was about a $60/month jump in our bill. I called in December to find out why. The person I talked to for both CenturyLink and DirectTV both told me that they were again running the promotions and they would drop us back to close to what we had been paying previously. In January, my bill went up about $10/month from the December bill. I called again and I was told that, because the move back to the promotion status happened in the mid billing cycle, the decrease would show up in the next bill (Feb). In Feb, the bill went UP yet again. I called and got a guy who said the promotions were in place but that CenturyLink/Direct TV had just renegotiated rates with the content providers and prices went up. I cut some of my program providers to get the price back down. He also said he would throw in a discount. He told me that I needed to call them again in June to maintain the promotional status. My March bill just arrived. It is effectively $10 below February, but $40 above November 2016. I'm afraid to call them again to find out why my bill is still this high for fear that they will give me another break that will turn into a rate hike. We are on fixed income so random rate hikes won't work for us. We are starting to look around. read more

Junction box at Garrigans Gulch & Rincon Mesa Vail, AZ - The repair techs leave their discarded wires all over the ground - it looks like someone puked rainbow spaghetti all over the ground. This junction box is right at an elementary school bus stop. Want to take a guess at what the kids do with those wires. Especially dangerous are the wires with the plastic beads on the end. It's amazing none of the kids have been seriously hurt yet. I have talked to the repair folks at the 1-800 number 3 times (hold time of up to 20 minutes). Can't get a hold of a local manager, not for a lack of trying. I have talked to techs working onsite. AND I even left a bunch of wires tied to the fence of a local substation (Old Spanish Trail and Camino Loma Alta, Vail) with a note to clean up after themselves. I have been trying to get this resolved for a year. What kind of ignorant slob leaves their garbage all over the ground at a repair site. Well, that would be CL repair techs. And apparently the techs know about the problem the last tech I talked to said he has told his manager, BUT he didn't pick up the wires and he wouldn't take them from me. I had take them home with me in my car and throw them away at my house. read more

This is not about a specific CenturyLink store, but rather about the service experience with the company. While we have all had poor service experiences with utilities, my experience with CenturyLink took this to a new low. After not showing up for a service call they scheduled, I then endured lie after lie about the service they would provide. CenturyLink's is no doubt unethical, as one reviewer commented. Multiple times I was promised a service response, but every single promise and commitment was broken. This is a company that not only takes it's customers for granted, but one that appears to see them as adversaries. As promise after promise was not kept, each representative took to blaming others in the company and assured me that they would solve my problem. Of course it was all lies. I would encourage any potential subscriber to look elsewhere. Interesting to see that they involved in multiple class action suits and they even fired a whistle blower within the company who dared to expose their illegal practices. See this link to see the real CenturyLink: https://www.bloomberg.com/news/articles/2017-06-16/centurylink-is-accused-of-running-wells-fargo-like-scheme read more

Worst Company!!! We upgraded our speed from 40 to 100 and add a phone line. Customer service said it would be additional $20 to $30 more per month with their "Price for Life". We agreed, upgraded, and the bill up from $89 to $420 per month!!. Called them many times since 3 weeks ago, still disputing the bill as of today. Each call, they transferred us from Billing to Customer Care, to Retention or Support or Finance. Each transferred had about 10 to 15 minutes wait time. We had to spend 1 to 1.5 hrs each call and repeated the same story of what happened. They said a specialist would call us back when the fix work order completed,nobody ever call. Today we called again, the retention dept said they will fix the bill by next month. Knowing how incompetent they are, that they could not even override their own system and giving us the right Price for Life as promised, we almost give up and thinking about switching. Seriously, who could afford internet and basic phone service for $420 per month??? we are not big business read more

I have been trying and trying to disconnect and cancel my CenturyLink account and service for 8 months now and every time I call Centurylink to get my account disconnected it says to call back during normal business hours. This happens even when I call at 3:00 PM on a Thursday (today) and the stated business hours are 9:00AM to 6:00PM Monday through Friday. I googled the number thinking maybe the one on my bill is just a bad number. During that conversation, they stated that my account belongs to a different branch of Centurylink and they gave me a 1800 number to call 18002441111. When I called that number I got the same answering machine that said to call back during normal business hours exactly like before (again at 3:30PM this time on a Thursday)!! I finally resorted to their online chat service so there would be a record of our conversation. The end result was after an hour chatting with them and several transfers of the chat conversation, the chat session ended abruptly while the "agent" was "looking up my account". I'm SOO Frustrated!!!! It's been 8 months of $105 per month!!! It looks like I'm going to have to find a good lawyer because I can't stop them from stealing my money directly out of my account!!! read more

Century link is the worst company I have ever signed up with. I moved into my own apt in 2014 and was interested in the pricing Centurylink was offering at that time. When we had a technician come and install our cable and internet he said our apt was facing in the opposite direction to recieve a signal. As dissapointing as that was, I was not upset. I am a very understanding person who believes sometimes things just are not ment to be. I immediatley contatced the 1-800 number to cancel the account and returned all equipment I ever received. A few weeks later I received a bill of $70. When I contacted customer service to have the situation resolved, all I got was the run around. No one could find my account (because I had closed it). I was constantly transfered to every department and no one had answers for me. Representatives would have me on hold for long periods of time. Basically the situation was never resolved. I am now in collections and my credit score has been negatively affected. Centurylink was unable to resolve a problem that was not my fault what so ever. I would never recommend a comapany who cannot properly resolve issues. I do recommend comcast as a service provider. Anytime I have had an issue comcast was always able to quickly resolve my problems. read more