This is about billing alone. I haven't even had this unit for 6 months and the last 3 months…read morethey've raise my rent 3 different times. Doesn't show in the fine print and still waiting from corporate to figure out why if they do ever get back to me.

The elevator in this place most of the time is not working. It is an important part of the storage…read morespecially for people that really used this place. Being a customer for a little bit. And most of time I need to go up and down stairs with my staff cause no elevator fix. I

I have been with Los Angeles Self Storage and I have always received excellent service, my unit is…read moresecure with air conditioning and they always accommodate with speedy service.

Nope! Taking my business elsewhere. This place is in horrible condition, takes freakin' F O R E V E…read moreR to fix things (the 6th floor was damn near horror movie pitch black for MONTHS. Changing lightbulbs is really that hard??) and ok, they email you out of courtesy, but it seems like I'm getting a, "we will be inaccessible on such and such day(s)," email every time I turn around, that is, when I'm NOT getting a, "We're raising your rent...again" email. The icing on the cake is, the people who work here are rude, sarcastic, patronizing and don't lift a finger to help. I am mildly--but clinically, with the papers to prove it-- learning disabled, and when I requested that someone SHOW me how to get to the other elevator (because the main one was broken AGAIN) she laughed and said, "It's REALLY not that hard" without moving an inch. Packing my shit up and finding a new space asap. The rates are MUCH better at Safeway and Safkeep anyway, y'all! Ditch this overpriced shithole.

YOU HAVE TO PAY EXACT CASH AT THE KIOSK. (Or pay with card, it does not take change)…read more IF YOU LET IT TIME OUT BC YOU DONT HAVE THE EXACT AMOUNT AND HAVE TO RUN TO YOUR CAR. THE KIOSK WILL TAKE YOUR MONEY AND SAY YOU PAID NOTHING. DONT LET IT CYCLE OUT. CLICK YES WHEN IT ASKS IF YOU NEED MORE TIME. you can always pay over the amount and it will go to the next month. luckily when I paid at the kiosk and the kiosk timed out because I didn't have the exact amount. when I reentered the portal it said I paid nothing when I was a few dollars short. I called the office and they checked the kiosk for me and I was able to pay the correct amount the next day.

Joanna was extremely helpful as the is was my first time renting a storage space. Led me to the…read morespace, was very knowledgeable and helpful and got me a great deal. Thank you soooo much!!

So far this has been great. Everyone in the office has been really friendly and helpful. Everything…read moreexplained well. It was easy to rent a space online. The facilities are clean and nice. Prices seemed good compared to larger places nearby.

EVERYTHING This place and all its employees are great !!…read more I strongly recommend this place it doesn't only have long open hours which provides flexibility for us the clients it also has BY FAR the most competitive prices in the area BY FAR Thank you for all your help I will keep recommending this place throw all platforms I can bc it's the time to recognize when people do a good job and hold a company to higher standards than average.

I rented a unit here for some short term storage needs, keeping my things here for two months. I…read morewas very pleased with the service!! The location is clean, easy to access, with lots of space to park. The units are all clean and dry and I never encountered any pests over my many visits to the location while I was storing my things here (and I have had issues at other storage facilities with insects or rodents). Every staff member I interacted with was really helpful and very quickly met my needs. I felt confident that my things were kept safe here and was very happy with the service I received from the staff. I would highly recommend this business for your storage needs.

This facility and staff are seriously top notch. Easy access, units are individually alarmed (you…read moredon't find that often!). Facility is clean, well lit, easy to load in / load out. But honestly the staff is just solid. We're gonna miss this place!

The best self-storage service provide in Los Angeles. It is the first company that comes to mind…read morewhenever I need storage solutions for my household iteam. They have highly secure storage facilities where your belongings stay safe and sound. Moreover, they charge a reasonable price as compared to other similar ventors in this locality.

José was amazing Great Customer Service. Super fast and…read moreefficient thank you for alll your help

this storage place and pros on premises is/are the best and safest loading experience I've ever…read morehad.....cleanest too. I still hate the work but the service here makes the experience so much more pleasant. It was 90 something today and it was a comfortable temp in the garage and really cool on the top floor where my two units were located. Moses even handed me a much needed protein bar as I left.

Very conveniently located and secure storage facility!! The front desk agents are so helpful and…read morethe coffee is a perk.

The location, size of the unit and ease of getting in and out are all great. The app is handy…read more The carts are locked up outside of business hours but there's no business hours posted, and all attempts to find out what they are has been given a reply. After 10am they seem to be unlocked but I don't know the official hours and I've ever seen anyone in the office so...? The unit was not climate controlled even a little bit, it was very hot in there, but otherwise it was a good experience for my very short storage needs (about 3 months)

whenever we came these carts are locked and we can't carry anything to our unit. what is the point…read morethat you guys are open and the carts are locked?? no one is ever in the office and no posted hours. we're calling no one is answering.

December 30, 2024 I received this injury due to this protruding foot-long piece of metal Sticking…read morefrom the wall around a blind corner. I asked for a Band-Aid in the front office, and was scoffed at. "We don't give customers bandaids. Do you think we're a Pharmacy?" I had to go to the emergency room, Had to get a tetanus shot, Had to go on antibiotics, missed two weeks of work, and now six weeks later have a lifelong scar. Extra Space storage? Their response has been "Lady go f$&k off." Even their employees (Look online) Say the worst part about their job is how aggressive they are towards customers. And there's a class Action suit against them for their bait and switch tactics. Not "good" Mormons who run this Utah corp! I need a good personal injury / property negligenc Lawyer. These assholes don't deserve your business. They run a dangerous facility and are corporate abusers of consumers. Google " Extra Space storage class action lawsuits" because there are many.

Updating to 1 star. I can't count all the reasons this place is complete trash…read more 1) as a policy, they don't waive late fees. I had a late fee because my previous card had fraudulent activity on it and needed to be cancelled. Replacing it caused me to be late in updating my payment info. Requested a waiver of the late fee and they told me to fuck myself. 2) as soon as they lock you into a contract, they raise the rent of your unit automatically by $70 on month 3 and then increase it $60 PER MONTH, every 3 months thereafter. The increase has no relation to increased rents or anything. So why do they have this built-in quarterly increase? Because fuck you, that's why. What are you going to do, go move all your stuff to another facility? Reread all that because it's not a joke. $70 rent increase at month 3. $60 increase thereafter every 6 months. For literally no reason other than they can. 3) if you stay 30 seconds after closing (I stayed 4 mins because I lost track of time) you are locked in. You can't get out nor can you contact anyone to let you out. You're stuck. Not only that, they'll contact you the next day to yell at you about it and tell you that they will remove your in and out privileges and require that you be accompanied by a chaperone to enter and exit. Completely bananas. 4) they have thefts here ALL the time. All the time. You think the facility is safe. It is not. Honestly the worst storage facility I've ever used and I cannot emphasize that enough.

I'm not just a customer, I'm a fan! I've been renting from this Extra Space Storage location since…read more2023, and couldn't be happier. Their prices are beyond fair, location central, access hours way more than most, AND the management / staff are over-the-top helpful! I'm always impressed at how safe and clean the property is kept, and the layout is very well planned - with sloped access points that keep the units rain-free and as weather safe as is possible. I was out of town when the fires were happening, and worried my belongings would be damaged from all of the ash and crazy weather - but returned to my belongings being just as I'd left them. Thanks for making the stressful process of having to store my belongings long-term as welcoming and easy as possible!

Everything was awesome. The guys at this location showed up and showed out. The customer service…read morewas phenomenal. The manager (forgot his name) and Shaunt (spelling?) are angels. They provided above excellent customer service, happily and with a smile. They were helpful, informative, patient, courteous, personable, and funny. I hope Extra Space as a company is taking great care of these two guys. A HUGE THANK YOU to you both!!!