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    Extra Space Storage

    3.5 (42 reviews)
    Closed 8:00 am - 7:00 pm

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    4 months ago

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    Emily S.

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    1 year ago

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    6 months ago

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    2 years ago

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    Emily S.

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    3 years ago

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    2 years ago

    Shout out to Jose V! I Felt welcome! I was completely impressed with his professionalism and customer service

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    Emily S.

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    2 years ago

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    Emily S.

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    3 years ago

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    7 years ago

    Business owner information

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    Emily S.

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    3 years ago

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    Emily S.

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    3 years ago

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    Emily S.

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    3 years ago

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    2 years ago

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    Emily S.

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    5 years ago

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    Emily S.

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    4 years ago

    Scott is the best!!!!!!! My go to storage unit in Los Angeles. The very best and that's no lie!

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    3 years ago

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    5 years ago

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    Emily S.

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    4 years ago

    Scott 20/10 amazing! You helped us so much and made this hard process so much better! Thank you.

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    Emily S.

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    4 years ago

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    Emily S.

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    5 years ago

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    Emily S.

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    8 years ago

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    7 years ago

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    Emily S.

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    4 years ago

    Always impressed with Scott and Beth. Super efficient, kind and friendly. I felt safe leaving my items here! Clean too,

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    9 years ago

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    15 years ago

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    12 years ago

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    15 years ago

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    11 years ago

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    7 years ago

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    Emily S.

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    5 years ago

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    Emily S.

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    14 years ago

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    10 years ago

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    10 years ago

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    10 years ago

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    9 years ago

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    11 years ago

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    11 years ago

    It was good for the time frame I needed it. Fix this. JUST ONE ELEVATOR. What a bummer!

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    8 years ago

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    9 years ago

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    13 years ago

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    Page 1 of 2

    Ask the Community - Extra Space Storage

    Review Highlights - Extra Space Storage

    There's an old expression, "You can't erase a first impression" and my interaction with Scott at the Hollywood location certainly fits that!

    Mentioned in 7 reviews

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    Goodman Packing & Shipping

    Goodman Packing & Shipping

    (387 reviews)

    Los Feliz

    UPDATE - 2/2/26 I wanted to update because ownership has…read morereached out to discuss this. THIS is how responsible businesses respond to clients. The new labeling system I complained about is in a trial period. The numerous complains I had about it were mentioned by other clients, and ownership has acknowledged the issues. They are as disappointed with the product as we are and are looking at solutions. I will restore the missing star because this is how you deal with issues. I've been a very long-time client - over 20 years - ever since they were Box Brothers, and were located at what is now Jeni's Ice Cream. I've consistently given them 5 stars - for attention, politeness, and always service with a smile. David Goodman kept his businesses running smoothly, always improving things. He was almost always at the Los Feliz location, up to the very end. A recent change in their package notification system has me writing this review. I removes any form of verification from the customer; there's no way to audit that we are in fact getting the packages we're signing for. Please read update as they are aware of the problem and in the process of solving it.

    This place is so convenient, especially for returns from shopping online. Very hardworking staff. I…read moreliterally handed my untaped (but packed) return with the the untaped label and the gentleman behind the counter assembled it and sent it out that day. Cost to me: Zero.What more could you want?

    Ship4u Express & Mailbox - Print out service for Amazon returns. Send the label directly to them and no packaging necessary!

    Ship4u Express & Mailbox

    (25 reviews)

    Koreatown

    On Saturday morning, July 26, I experienced one of the most humiliating and upsetting encounters…read moreI've ever had while attempting to pick up a work-related package for myself and my coworker. What should have been a simple errand turned into an emotionally exhausting ordeal that left me shocked, disrespected, and targeted without cause. When I arrived, I provided the employee with all the information I had: my coworker's full name (not just her nickname), the tracking number, and even showed him the confirmation email. I made it clear this was for our job. Still, he refused to release the package. He fixated on minor discrepancies, such as me not mentioning her nickname "Joe," even though I clearly stated her full name. When I asked if I could call her to clarify, he allowed it--but when she identified herself over the phone, he still refused, citing a phone number from the shipping label that neither of us knew. At that point, it was clear: nothing I provided was going to be "enough" for him. This man was unnecessarily combative, unprofessional, and cruel. He seemed determined to block the transaction regardless of how much I tried to comply. I pleaded with him, explained this was for work, and even showed additional proof. He dismissed everything. His tone was harsh, his energy mean-spirited, and he even bragged about denying another customer their package as if withholding people's deliveries was something he enjoyed. As tensions rose, he began to insult me. He made inappropriate, racially charged remarks and called me "stereotypical." I was in disbelief. I was being targeted--not for what I did--but for daring to question him, for standing my ground, for not backing down like others who've dealt with him. I became visibly upset, even raised my voice--yes--but only because I was desperate to fulfill a responsibility for my job and was being treated with such blatant hostility. It escalated so badly that even my coworker, still on the phone, heard the horrible things he said to me and was just as stunned. Another customer tried to defend him, but I was clear: I gave this man all the right information except a nickname--and still, he acted like I was a problem. I wasn't. Eventually, after my coworker and I threatened that the company we work for will get their money back since he refused the give the package, he threw the package at me and told me to leave. Not handed--threw it!!! It was demeaning, completely uncalled for, and done in front of witnesses. I don't know if his behavior was racially motivated, rooted in prejudice, or simply power-driven, but I do know it was cruel and absolutely unnecessary. I left that store feeling violated and defeated. Later, I spoke to a family member who lives nearby, and she shared that she's also experienced his aggression and now refuses to use that location. The only difference is, I spoke up. I questioned him--and that's why I believe I was treated even worse. But going forward, I will be doing the same as her: redirecting all future deliveries elsewhere. I would rather travel farther than ever deal with that level of disrespect and mistreatment again. No one should be treated this way for trying to pick up a package--especially not in the name of work.

    Be ware - you have to be lucky if you want to pick up your package here. I've made two attempts and…read moreboth times they were not open despite their opening hours saying they would be. Forget picking up your packages here if you work Monday-Friday. They don't seem to be open on Saturdays?! I saw this in another review and was hoping this was a one time thing, but no. Extremely annoying and inconvenient

    Extra Space Storage - selfstorage - Updated May 2026

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