Great storage facility, clean units, secure property, and helpful staff. Highly recommended!

I absolutely love returning to this particular location. It's clean, service is quick and easy. Stephany has assisted me each time I've rented a space and I love how friendly and helpful she's been each time. I especially appreciate how she prioritizes safety and privacy, as she requires seeing proper identification to verify access. Her attention to detail makes me feel safe about keeping my belongings safe. read more

Amazing experience! Didn't have my card and only had cash and they sent me to get a money order. Didn't even know that was a possibility! I feel safe and welcomed. Thank you Mario and Stefany for being so kind today we appreciate all your hard work read more

on my moving date, the elevators broke down. They didn't let me know before I paid for the movers and waisted my time and the moving company's time. and I ended up paying so much money for absolutely no reason and now my whole moving day is messed up because of them . they didn't offer me refund or any type of credit for the money i paid for the moving company!! do not recommend this company at all. read more

Public Storage - Self Storage Near Me - Los Angeles, California

Public storage is a scam. They raised my rental price $30 after 3 months and they don't have a live person to talk to over chat or phone. They wait until all your stuff is in there and then raise the price. Ridiculous. read more

They helped me out alot this was my first time doing this and i was nervous they guided me through everything and even gave me a credit.. will def use them again if needed read more

Great customer service and they are very upfront and very polite I was recommended to use storage space and I was not disappointed

Both Javier and Stephanie are great employees as they were very busy but both still went out of their way to help me multiple times when I needed. Great customer service all in all. read more

I'd understood there was 24-hour access, but they close at 5PM. However, I arrived at 4:50, and the gate was down. I asked the guy to let me in, but he wouldn't. I had to leave a boxful of personal items on the street behind my apartment building, because I had to return the van I'd rented and leave town. read more

This is the best public store And the lady that works in the front is always so kind and helpful. She has helped me and my parents. They will forever have her business because of her customer service and support. Thank you! read more

So I placed my order on Monday, changed the size the same day and cancelled on Tuesday. The girl who is working there is super friendly, helpful and understanding. Nice storage. :) read more

The elevator broke and I was unable to move my belongings. I paid for a moving company for that day and I was unable to use it so I wasted my money. The customer service was terrible and only offered a $50 compensation fee. The day costed me hundreds of dollars. Not to mention my travel fee's. Would not recommend using this storage at all read more

Danny was AWESOME and extremely helpful. Would definitely recommend this location. Stefany was also very helpful.

Highly recommend not coming here. They had repairmen fixing windows above my unit that broke. I wasn't informed of this until I entered my unit with confusion. Long story short they lied about a burglary taking place and someone trying to break into my unit when that is not what happened. I ended up going through the biggest nightmare with insurance that was provided through public storage. I was informed by them that I had to file a police report since there was a burglary even though it was not my specific unit that was broken into. Public storage is completely fraudulent!!!!! Do not trust them. read more

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First time using a public storage space and the experience was great! The app made everything super easy. Big thanks to Stefany for being so informative and helpful! She guided us through everything and made the process smooth. read more

The customer service at this location has increased tremendously. Stefany and Danny are great but public storage themselves ... the rent is always raised randomly and the gate is definitely not 24/hrs read more

This place kinda sucks we been renting a storage here for over two years instead of giving you a credit or discount for being a loyal customer they continue to raise your rates and it's more than 15% increase. The only good thing is they give you a heads up so now we are definitely considering moving our storage elsewhere. The first time they increase our rate we ended up staying becoz we found a spot much bigger and much cheaper than where we are currently on so we ended up staying. Now another increase seriously you need to change your business practice so more people will opt to stay instead of leaving. read more

Amazing service , ppl in the front answered all my questions and really helped me get a decrease on my rent .

This was my first experience at this location. All team-members I encountered were helpful, pleasant and understanding. To start, I unfortunately arrived very shortly before they were to close and was.told I had under twenty minutes to complete my unloading of belongings to my assigned storage on the 5th floor. I thought it was going to be impossible to do so in such a short time frame. Me and my friend weren't able to complete our unloading in the initial time frame given, but we were allotted more time (10 minutes) to complete our unloading. After doing so, we left the facility with everything unfolding without issues. A BIG shout-out to team-member, Stephanie (hopefully spelled correctly) for the extended time in which to unload. I know she wanted to go home as her work day was ending, but I truly appreciated the helpful extension of time to complete the task. read more

It's pretty hard to screw up a storage facility but the 3636 Beverly Blvd location was flooded and closed for more than two months during the rains this winter. There was no rent reduction or credit for the months of no access. In April, without notice, they raised the rent 30%. I tried to call several times but couldn't wait for more than 30 minutes on hold to get through. Mysteriously, the rent went back to the previous amount in May. After several attempts to use the web site chat feature, I got through to talk to a rep and they said that I was granted a rent reduction in May and that I would not receive a credit for the over-payment. The customer service at Public Storage is a joke. We're moving to Farmer's Market Storage. Those guys are great and they don't let the homeless hang around inside the facility. read more

Constantly raising rates. In two years my monthly fee has doubled. I'm paying $350/month for units listed online for $140 and in that time they had a break-in in which several units including my own were robbed and my lock was cut off. Not to mention their customer service is absolutely useless. Avoid like the plague read more

Asking direct questions about rates and sizes was answered with questions about my furniture. I don't have a refrigerator, can you tell me what size units you have. I don't have a mattress can you tell me what size units you have. I never did find out what size units they had... read more

we just started today but so far an awesome service! Great price, great usability, and great service.

Overall felt ripped off and lied to. I originally signed up for a 5x6. No one told me there would be a huge pillar in the middle of the storage space (so by definition, I'm not getting what I paid for). Even though it shows 2 units available, I was also told this was the only one available. I then asked for a refund but was told I would lose the $24 admin fee?!! WTH! My only option was to upgrade to the 5x8 for more money. Some shady business here. read more

Public Storage - Huge pillar in the storage space - Self Storage Near Me - Los Angeles, California

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Thank you very much, Antoinette for your assistance! I paid both my storage units on the 10th, but only one went through. I had to pay a late fee, but with Antoinette's help, she credited me the paid late fee into next month's rent for that unit. It was a smooth transaction and it was a pleasure to speak to her. Thank you again. read more

Such a bad service. No open on time and close earlier than what is posted. On my one star for them. read more

My rent increased $130 without notice. Now I have to give a 30 day notice to vacate the unit and pay for 2 months at this rate. I'll never use a public storage again. read more

Got two rent increases this year. At the start of 2022, the monthly rate was 183. Albeit I had paid 182 the year prior for part of 2020 and part of 2021. This year, the Public Storage management have decided to increase my bill not once, but TWICE, without justification as to why my unit is being increased for a second time within a few shorts months after the first increase. The first increase happened during the normal period in which Public Storage increased the cost of my storage unit, which is around May or June. It was increased to 220, a 37 dollar increase. Okay, I was fine with that, it seemed reasonable to me. But in just a few short months after that increase, I received ANOTHER notification that my rent is being increased. This time to 308 dollars. So within a span of about five months the cost of the unit increased 125 dollars. Really? I'm not a whiz at math or anything, but this is at least a 70 % increase within a year. And how immoral is it of the management to do this in the middle of a recession and during a time of increasing inflation. So basically what I've learned this year, after being with Public Storage since 2015 that they will increase your rent at random intervals after nearly 10 years of being an on-time paying customer. This is totally immoral and wrong. WTF, Public Storage? So, to any prospective customers reading this: renter beware. The takeaway being, Public Storage management may increase your fees multiple times in a year to unreasonable amounts at random and there's NOTHING you can do about it. It's pay up or find someplace else. Public Storage is basically, like, 'LOL. Fuck you!' during a recession and inflation! Public Storage suck. read more

5 stars to Kianna she went over and beyond to provide excellent customer service. I left out feeling completely satisfied with my unit. She really took the time To understand my concerns. I definitely recommend. read more

Great customer service and super friendly people definitely recommend they were super helpful went in and out without a problem!

Unacceptable, Unprofessional, and Inefficient I have experienced disappointment after disappointment using this facility. The storage units are fine, and no one is rude. But the way they run their business is just unacceptable. More often than not there is only one person working in the office. And, if that one person ever needs to assist a customer at their unit or anywhere outside the office, which happens quite often, they lock the office and no one can get in. All three times I've travelled to this location and had to speak to someone in the office. And all three times I waited outside the office for up to 15 minutes not knowing when someone might come back. This isn't a doctor's office or the DMV. There's no reason to keep people waiting like this for so long. Also, their policy for breaking a lock in the event of a lost key is ridiculous. I have to fill out a form to apply to have the lock broken. And then I have to wait up to 3 weeks to have the district manager come by and break the lock. I know it was irresponsible of me to lose my keys in the first place, but I would never have thought I'd have to go through all this. I showed up to have the lock broken, and they didn't even ask for my ID. I could've been anyone asking to have a unit broken into. I don't think I'll jump through their hoops and wait it out. I'll probably call my own locksmith and have this taken care of. Which brings me to the thought, if they'd permit me to bring in any random locksmith from off property, how in the world can they justify making a paying customer wait 3 weeks to get into their locker. Unacceptable, unprofessional, and inefficient. To sum up, if you want to go with Public Storage, use a different location. read more

Do yourself a favor and throw your stuff on the side of the street before you pay this company for storage. After coming to check on my unit this morning I see that the screen gate had been peeled off my unit and at least 5 other units so whoever had broken in was able to jump in to all of the units and take what they pleased. Obviously I was startled, and asked the manager if they could help me out with camera footage, and see when this occurred. She said to call the police, it was wasn't her issue, even though I was paying her for safe storage, and an additional 15$/mo. For insurance... she said cameras didn't work and if they did they did not point at my unit. I cleaned out my storage and told them I no longer wanted to use their terrible service. This ridiculously unprofessional company is now trying to make me pay for an entire months rent, after I had cleaned my unit out, 15 minutes of being open on the 1st of the month. Let's not forget that they had also unexpectedly raised the rates with no warning, by over 50%, less than 3 months into the contract. Terrible, terrible company. read more

When I first started to move my things i was early before that open the worker was late and when she showed up she had another car behind her with a group of guys all haf beer in there hands very not professional ive tried to pay my bill for the mouth online some error came up and it blocked me from useing my card online i dont no whats wronge with there service when moveibg out my stuff i had one small bag of trash went to go throw it away in there trash bid by the entrance and sone lady started yelling at me that not for guss to throw trash in so made me mad so i trow it on there sidewalk i will never go bavk there again read more

I would like to compliment Melissa, she is extremely knowledgeable, professional, friendliest, attentive and simply an amazing employee. She also possesses a great work ethic, making sure this location is well maintained and yet always has a smile. Thank you Melissa for doing an outstanding job!! read more

Amazing customer service! The reservation and move in process was easy and stress-free.

Dino at this location is very helpful, as is all the staff. Would highly recommend this location for the nice staff.

the prices are already outrageous to start, and then they raise the price on you every 6 months. seems criminal for a storage unit that you have super limited access to, and a parking situation that's dicey at best, and very inconvenient for larger vehicles. read more

AVOID AVOID AVOID!!!! Their storage units leak.... (and they won't do anything about it). Went to move my belongings out after 4 months only to discover that many of them had been completely drenched due to leaks in my unit. There was extensive water damage and some very expensive, beloved items are now essentially ruined. Needless to say, I was rather devastated and even more disappointed when my concerns were met with little more than a shrug, even admitting that other tenants belongings had been ruined too. Reached out to the regional manager but Public Storage is refusing to take any responsibility for the damage nor offer any help. So essentially I paid them to ruin my belongings.... Not exactly good business practices, especially considering their prices aren't cheap. The local staff was excellent for my move-in and everyone has been decent enough since, but I CANNOT recommend this place considering the damage to my belongings (and what sounds like a number of other tenants). Save yourself the heartache and store somewhere else!! read more

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Showed up at 5:55 and the door was locked. They are supposed to be open until 6:00. The girl working there was just at the desk and didn't signal anything to us. Maybe next time let us know that you need to close early? read more

Public Storage - Self Storage Near Me - Los Angeles, California

I won't ever come to this storage. On my last day that I took out all my stuff the lady named Sylvia was very rude, impolite, unprofessional, mean and with a cold heart to me. She should considerate working in a prison instead of providing great customer service to customers that are going through a hard time. Storing furniture and all of your belongings is not funny. This lady doesn't have a heart for that. I hope she doesn't go through it one day and if she does I hope she reads this and remember how she treated me and other customers. I'll contact the manager and let him know. I'll put a review on google as well. read more

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