My rental experience this morning with Noemi was fantastic. She was friendly, knowledgeable, professional and efficient throughout the check-in. I feel really comfortable storing at this facility and am delighted by this experience. Thanks so much! read more

I would've given it five stars, but there's no fancy Nespresso maker in the lobby or free foot massages. I've lived in this neighborhood for 22 years and driven past this Public Storage approximately 47,000 times. I've always thought it was one of the better-looking storage buildings in LA. It's got a little old-school, historic Mid-City charm. Who knew I'd one day be reviewing its interior? Well, BABY, I'm impressed! It's clean, affordable, has plenty of parking, and I feel completely safe here. I do wish access was 24 hours, but nobody's perfect. And then there's DAYVIANTE! What an absolute gem of a human. Professional, friendly, patient, and genuinely helpful. He made the whole process ridiculously easy. Here's the kicker: THEY ANSWER THE PHONE. AND RETURN VOICEMAILS. I've been trying to get my dentist to call me back for three weeks, but apparently my storage unit has better communication skills than my healthcare providers. Highly recommend! Come for the affordable storage, stay for Dayviante and the shocking discovery that customer service is still alive and well in Los Angeles. read more

Public Storage - Day-vee-an-te! Give this guy a raise!! - Self Storage Near Me - Los Angeles, California

I needed to transfer storage units and was assisted by Noemi, who guided me on best practices and personally guided me. The move was nearly painless. Our only pain point was that we had not realized that the facility closed sharply at 6 pm. This caused mild panic in transferring our storage promptly. read more

Locked up during open hours. Staff not here. Lots of busy folks leaving. How hard is it to get one person here or just leave the gate open.

Enjoyed my services here! Noemi is the best and was always available for my questions. She's knowledgeable and patient, very welcoming! Thank you! read more

it is horrible, malfunctioning elevators, needed to go eight Floor very unsafe . very poor customer services from staff, terrible pho system can never reach a human person to talk . poor facility , bathroom cleaning. read more

The office is hardly staff so be careful. You will waste time waiting for someone to attend to the office

We have almost 6 years being customers from Public storage , yes we had a bad experience with a robbery, but the only person who helped us since then is Nohemi , she gives us a great customer service any time that we need something , we don't have any complaints! Just to give a ho five to Nohemi and be greatful for her service ! We value her work ! read more

They get this star for the only good thing about their business: Their staff. 50 years in business, yet still: 1- The space is DARK. Pitch black. No light in the unit. 2- I reserved and paid for the unit online. I didn't get the one month free deal that they offer. Not sure why. 3- I wanted to switch to a unit with a window so that at least I would see my stuff if I go there before closing time (not accessible 24/7) but the system is messed up so they couldn't switch without providing paperwork 4- You have to purchase their insurance and a lock from them: Hidden fees. In 2022. 5- I have a 45" case and I couldn't get it in the elevator horizontally. I needed to lift it up. Freight elevator? A bit tight. I wish I had time to search and find a competitor offering better value. And I know what they do for all those 5-star reviews. I overheard a customer at the premises. Beware. read more

Public Storage - Self Storage Near Me - Los Angeles, California

Had help from Jordon on issue with my payment and he kindly help with great service. Staff here very helpful

Great customer service, 2 lady's in the front very helpful and very nice I will definitely storage my materials here thank you lady's..

Naomi was very helpful. I had an issue with my lock and she got it resolved for me. She even contacted customer service for me to help my experience be that much easier. read more

I rent a unit here and my experience with Naomi has been the complete opposite. Naomi is so sweet and kind and ensures public storage is a safe and clean place to store your items. She is always cleaning and even when customers are rude and disrespectful she remains respectful. Just a few weeks ago I witnessed a homeless man who apparently rents a unit here speak very rudely and disrespectful to Naomi and she kept her composure. I commend her for being able to deal with people like that. read more

Online the hours of business states closing is at 6pm. I arrived at 5:40, the door was locked and no one was around. They should update their hours so people don't waste their time coming here. read more

They raised my monthly rate considerably after just 6 months. Had I known this was a possibility, I'd have taken my things elsewhere (which I will now do). AVOID. read more

HAHAHA now that I've filed a complaint with the BBB the manager is finally calling me back. Oh and guess what? My online account is finally able to be activated! literally comical that this is such a shady business that you have to report them to get them to act appropriately. They owe me $40 in processing fees for forcing me to pay over the phone (since I couldn't access my online account and they only made it accessible once I filed a complaint with the BBB). They also owe me $60 in "late charges" even though I have emails from them stating my payment is due on the first and I have never made a late payment. Once I receive the $100 that is owed to me, I will remove my complaint from the BBB. Be aware renting from this company!!! I highly recommend the company Make Space. They will come pick up all your stuff for free and store it at a fraction of the price! https://inv.mksp.io/IRKcXHO0uZ check Make Space out & GTFO public storage Called in multiple times to try to get this taken care of. Called the manager multiple times as well. No response. One of the customer service lines they gave me was disconnected. I am reporting this company to the BBB. They do not seem to be operating within good business practices. Why They will literally try to fu*k you. Do yourself a favor & forget the $200 a month + $30 a month they will charge you in unknown fees and pick a different company - First review upon move in June 29th - Kelsey is phenomenal. She delivered wonderful customer service and is overall the ideal employee. Thank you keksey for making my move in so easy & streamlined. I've never used a storage unit before thidbut I would definitely recommend this place esp if the other employees are as amazing as her! read more

This is the worst experience I have had today. Working with the Africa. American girl working today was brash and over audacious with her tone towards clients. I over heard her telling a aclient. She's been there for 5 years and she's knows her job. The client was taken back and told me doesn't look like be getting much help from Her. She's was not handicapped but psycho parking in the handicap spot of the building. Entitled she was Harassing me ever since she was Called out on parking there and kept on badgering me. I was outside writing this review while she continued to attack me. I wonder why after 5 years she got transferred to this location? Did she not get along with her team members? Ws she not providing world class service? She should be on her last Written warning with this trnsfer and should find another career. read more

Public Storage - Rude and unhelpfil - Self Storage Near Me - Los Angeles, California

I'm in love with this storage location, I had to move very quickly, and really didn't have much help. The lady at the front desk (Noemi). She was amazing. She ran down all the prices and calmed me down and made my day bearable and we all know that it's hard to move. if you're looking for a little help and ease your mind, come to this location and Noemi will help you! read more

Noemi is the best. I stored here for about a month between moves so i had to do a lot of frequent trips. Noemi helped me out multiple times with boxes, access and overall just making a stressful time easier and more lighthearted. I appreciate the pride she takes in her work. Always positive, helpful and well informed. read more

I appreciate Noemi and Barbra's excellent customer service. Knowledgable and always helpful.

Just moved my stuff out after 1 1/2 years and my unit was in perfect condition. I needed assistance and dealing with what was left over and Barbara was a terrific help! Great service!! read more

I want to thank Asia for her assistance with the storage. She provided the best customer care experience I wasn't expected to get at all. We got updated storage, simple and clear explanation how to get an access, insurance for my items. The storage is clean and inside the building. But most importantly was customers care. 5 stars. Thanks to Asia. read more

I have used this facility for a long time and the staff never ceases to amaze me how helpful and nice they are. It is very clean and I feel very safe there. The precautions that they have implemented are perfect. The manager was very helpful in helping me replace a lock when I mis-placed my keys. A great facility A+ read more

Very, very fabulous! Noemi was so sweet and helpful, and although it costs a bit more to story your items here, at least I can rest easy at night knowing I won't have to worry about sexually abusive creeps at the front desk and/or mold and mildew infecting my personal and precious belongings. Thanks, PS Team! read more

The customer service at this location is FANTASTIC. The gate access hours, however, are not. At this writing, gate access ends at 5:45pm on weekdays and 4:45pm on weekends. Huh?? How sway? I am totally baffled at who thought these hours was a good idea. Anyway, although I didn't reserve a unit here after hearing the gate access hours, I found the customer service impeccable. I didn't catch the girls name but she was a black girl with a thick ponytail. She literally called around to multiple locations to make sure the next location I visited did not have such limited hours. What a gem she was! Thank you sus ! read more

Kathy helped me get a storage big enough to fit all my dads belongings (my dad and his tool box XD got bigger and bigger so I had no choice) qqwith affordable price XD I liked how they had a 50% off discount for the first month. I really recommend this place :) read more

I'm not sure why I had such a poor experience compared to the rest of the reviewers. I originally reserved a small unit at this specific Public Storage back in early May after calling around asking different locations. They initially did a great job in calling me immediately after I reserved to confirm the details and dates I would come in to check out the unit. However, things went downhill after that. Upon arriving the designated day, the lady at the front notified me that the unit I had reserved (specifically) was unavailable at their location - which was the key reason why I chose it in the first place. Because I was short on time, I had no choice but to get a larger unit (i.e. more expensive), twice the size of what I needed. Not only that, but she forgot to apply the $1 for the first month promotion, another reason why I had chosen this place over others originally. Furthermore, I had to pay an additional $20 odd dollars for a mandated disk lock. Don't forget the one time $25 admin fee and required insurance (starts at $11/month). The condition of the units are pretty poor. The doors are wooden, which surprised me. I was used to seeing metal doors. Regardless, when I opened the door to the unit, there were a few dead roaches and broken glass on the ground inside - yikes. In addition, there was no light in the actual unit - there are only lights interspersed few and far in between the hallways. Before I went to end my lease this week, I tried to call the location ahead of time with some questions. But of course, no one ever answered any of the four times I called, nor did anyone respond to my messages. Overall, very disappointed in my experience with Public Storage and won't ever be storing my stuff with them again. If you are looking for storage, I would recommend Storquest instead! read more

Great service, easy set up and explanation of how everything works! Jasmine was fantastic at walking me through the process and getting my account set up despite some contact changes that needed to be made since the original reservation. Great service! read more

Walked in here for some questions, Noemi was extremely helpful and very nice she answered all my questions nicely. I then noticed this facility is very nice and clean. I would strongly recommend this location for anyone who wants quick and professional service. 6 star service If I could. read more

Public Storage - Self Storage Near Me - Los Angeles, California

They made the process and access very easy! There spaces are sufficient if you know how to arrange your items. I would difinitely recommend!

Horrible experience, lady at the front desk named Jasmine has the worst customer service ever. I was trying to ask some questions regarding the prices and she was replying with an attitude. She needs to be retrained. I just left and will never come back to this location. read more

Barbara and Naomi couldn't have been more helpful in helping me pay my girlfriends unit. Only been there a few times and they remembered Her unit and Name even when I forgot my phone they said no problem and hooked me up from memory. Thx ladies read more

What a wonderful experience renting at 23031. Property manager and his team were amazing. Stanley and his friendly customer service made my move-in easy and pleasant.. Would recommend to others and rent here. Place is clean, carts available and access hrs are great. 7am-6pm (Monday-Friday) 7am-5pm (sat-sun). Just arrive 15min before close. read more

Excellent help from the staff when I was having trouble with the lock on my unit. Very patient and professional as we both discovered it was my error and not the lock. Greatly appreciated the help. read more

After researching the best priced storage facilities in LA, I was more than pleased to find Public Storage at 4174 W. Pico Blvd. not only because of price but mainly because of Stanley and his helpful staff. Being new to the storage business, Stanley was very explanatory over everything I needed to know about storage. From the size of the space to the boxes to buy to even suggesting how to load the unit, Stanley was patient and informative on helping me make just the right fit! I could not have asked for a friendlier and more helpful staff for a newbie like me trying to gauge the amount of space needed for my stuff. Thank you Stanley! I will continue to use Public Storage and recommend everyone else who has that "extra stuff" to use them as well! Danny K. read more

Looked here for storage and left quick. Sidewalk and lot is nothing but a homeless person shopping car parking lot and hotel. I counted 9 super loaded shopping carts parked, some with people sleeping under them with a blanket over the two in a make-shift shelter. The place smells like urine and dirt. Even though the building is really cool architecturally, I would rather not be in the lot. This place is downright sad. read more

Highly recommend, if anyone in need of storaging anything this is the place to go too, thanks to jasmin Lopez for her wonderful service, an kindness Sincerely Desiree . read more

Me and my mom are doing a last minute move, so we needed ..... LAST MINUTE STORAGE! Called the night before and made an appointment for the following morning. Not only was I an hour late, I called ten minutes after my appointment to let them know I'd be running a bit behind (sixty minutes a bit) super understanding, and friendly! Stanley helped me out, super nice guy! Gave me all the info the pricing, he's def a keeper! Solid review, yo! read more

Slow computers and slow processing if if u have a reservations Codes don't work for elevators and stairs santa be used Extra fees for locks n more :// read more

I was looking for storage units and Jose and Asia gladly helped me out a lot through the process and they got me the right space I needed for the storage I would gladly recommend this public storage! read more