The location, size of the unit and ease of getting in and out are all great. The app is handy. The carts are locked up outside of business hours but there's no business hours posted, and all attempts to find out what they are has been given a reply. After 10am they seem to be unlocked but I don't know the official hours and I've ever seen anyone in the office so...? The unit was not climate controlled even a little bit, it was very hot in there, but otherwise it was a good experience for my very short storage needs (about 3 months) read more

whenever we came these carts are locked and we can't carry anything to our unit. what is the point that you guys are open and the carts are locked?? no one is ever in the office and no posted hours. we're calling no one is answering. read more

Public Storage - Locked carts - Self Storage Near Me - Glendale, California

Renting a Storage Unit was easy to do online ! The on-premise manager Mario is AWESOME ... He is very helpful and a great communicator. Public Storage is ;ucky to have such a dedicated employee ! read more

Mario is such an asset to Public Storage, Glendale! His customer service is unmatched. He's helpful, patient, informative, and knowledgable. I had my unit for 15 months and recently moved out. The facilities are clean and well maintained. It was nice to have peace of mind while my items were stored at Public Storage for 15 months. Thank you! read more

The storage space itself is a little ghetto but it was on promo and served its purpose. But the one that deserves all the stars is really Super Mario ( that's what I call him). Super nice, super helpful and didn't lose his cool when we got the elevator stuck. ( He said this happens when you keep holding it open for so long). He was all by himself too on a very busy Saturday. 5 stars for Mario! read more

Will definitely be looking to move my belongings to a different storage facility. This is the one and only service that increases the rent the longer you have it at the same facility. A closet size storage is not worth paying almost $200/month for. The crazy part? All I have to do is move to a different public storage to have the rates drop back to $99/month. Adios!! read more

Very friendly, set me up quickly and even switched me to a unit that was more appropriate for my needs.

Mario is awesome I had some trouble with my payment and he was there to assist and make sure it got done he was very friendly and understanding. Super clean storage space and easy access . Definitely recommend if you are looking to get a unit ! read more

What a day today was. Here at the Public Storage emptying out a unit. Just our luck, 90 degree weather and the unit we need to get into is on the 3rd floor. Plus the elevator is broken, really. read more

Public Storage - Hot as hell - Self Storage Near Me - Glendale, California

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Service very nice and friendly. Thank you Steve for taking care of us and help us find exactly what we were looking for. Very professional you made sure you explained everything about the unit and contract so we felt confident about what we were getting. read more

So, went to move out and the elevator is broken, no one in the office. The rent has tripled since I first rented the unit six years ago. A 5x10 unit is now 309 dollars a month. Started out a little over 100. I am sure there are so many other options as far as renting a storage unit other than this place. read more

I have had a storage unit here for nearly 3 years. About one and a half years ago, it was broken into, and I am still seeing the extent of the theft, as I was just able to move everything out after moving to a larger place. They ravaged thru every last box I had. The thing that pushed me to write this review, was, among many other items, finding that an antique doll that my elderly uncle had given me as a child, was stolen. The thing that is interesting to me, is how someone was able to dig thru every single one of my boxes, and no one walk up and see this happening. This was possible because it was an employee who broke in. Otherwise, me, or any old person would have walked up and seen some thief doing this, and what would have happened then??? The theft was made possible because I replaced the lock with one slightly smaller than recommended, the office noticed this and suggested that I change it with one of an appropriate size that they sell in the office. How would someone have known the lock was penetrable just one week after it was changed?? It's an indoor facility. They knew because it was an inside job. Otherwise, whoever is comfortable hacking a lock off in the middle of the day in an indoor secured facility must have an invisibility cloak. Avoid this place at all costs. Ran by front desk thieves and crooked scumbags. Enjoy the antiques of my deceased relatives, and the evil karma that will follow you because of it. read more

Today, January, 04, 2022, I had a very positive experience, I made a call to my local Public Storage, location 4820 San Fernando Road. It was important that I discuss an important issue. I left a short message and received a quick callback from, Mario, M. and based on the message that I left Mario, M., had already solved my problem...It was that easy. When he called me back, he was super sweet, yet, so professional. I was prepared to give a detailed argument regarding my concern, but, Mario, M., took the wind out of my sails, when he responded with a very fair resolution for me. Mario, M., allowed me to have a more positive view of Public Storage, that they really care about their customers. I know that Mario, M., cares about the customer and I feel very happy about the entire company and my experience with Mario, M. Many thanks read more

Prices went up, just like that. Horrible customer service. Unprofessional manager. Rats and bugs and flies all over the storage. Absolutely zero loyalty to their customer and unpleasant attitude I saw in that place. I hope they will try to maintain it. read more

Best location by far and thats because of Mario! Any issues I had or any inconvenience Mario helped and made everything better. I 100% recommend the location, you will be in great hands. read more

Highly disappointed! After over 2 years of renting a unit, we moved out today. We paid in full and on time (approx $350/month) every single month, including this month. I fully expected we would be refunded/pro-rated for the days we aren't using this month. Nope! Their policy is if you pay up front and move out mid-month, they just keep your money. That is straight up theft. Terrible business practice, would not recommend this place at all! It's really a shame that customer service everywhere is just dead. read more

Stay away; stay far FAR away. This place is without a doubt, the biggest rip off as far as storage facilities go. Our experience started off OK at first, we rented a 10x10 self-storage unit in June for $176 per month - then in November, we received a notice that our rent was going up to $201 per month, effective in December. I never expected our rent to go up within 5 months, but their rental agreement does give them the right to do so; however, when we initially rented the unit, they never went over the contract with us, but it does state they can increase the rent with a 30-day notice. We received our notice between the 3rd and 6th of November, and even though it was dated on the 31st of October, we did not receive the full 30 days. Today we checked out, and boy was I relieved. Then I was given my receipt. The receipt states to please note the account was subject to additional fees pursuant to a full inspection. Because I don't trust this place and already have had a dreadful experience with Public Storage, I requested that the manager inspect the unit before we leave the property. It took insistence because she had just been checking out another customer and said she had walked by our unit and that we were good to go. I continued to insist, until she reluctantly agreed. She acted terribly inconvenienced by the request, but did oblige. After inspecting the unit, she said we were good to go. I asked for a receipt or document or some sort of proof reflecting a satisfactory inspection. She responded with "We don't do that". I explained that having worked in property management before, that I did not feel comfortable with that explanation, and that without proof it was her word against mine whether or not the inspection was completed. I then requested that if she could not give me a printout of the completed inspection, that she personally sign the receipt stating that an inspection had been conducted by her personally; and again she refused. She said that the receipt was my proof (the one that says my account is subject to further charges), but she would not be able to provide me anything more than that. I also mentioned to her that the elevator's safety inspection had expired in March of 2017, she argued and said that a temporary permit had been issued, which is correct, but that permit was issued in March of 2016 and was only valid for one year - her logic made absolutely no sense. I felt the need to voice my opinion, and asked her what about the poster, that says 100% satisfaction guaranteed, this is the manager, and she responded with "Well that's one more thing you can make a wave about." - I am unbelievably infuriated by this place! I am so glad that we no longer have to deal with their nonsense. They do not work with their customers at all, nor do they offer veteran or student discounts, but retain the right to hike the rent whenever they please. If you are in Los Angeles, or another major metro area, I recommend MakeSpace.com - I just moved my stuff to their facility on Sunday, and was so amazed at the level of customer care and professionalism. Not only that, but my rate for the same amount of space is $135 a month, and it will NEVER go up. Good riddance Public Storage. Use the url below to get $25 off your first month at MakeSpace! https://inv.mksp.io/xHon/fdta2ODpWH read more

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Big shout out to Mario! This gentleman should be the face of Public Storage. He's professional, courteous, patient, and gives off a vibe of happiness. If he doesn't get a raise or a promotion, then I'm going to boycott PS. I'm just kidding. My stuff is stored there. read more

I can't even begin to tell you how wonderful Mario is and how great this location has been. Over the last two years any issue, hiccup, misplaced code...ANYTHING at all, has been taken care of with the highest level of customer service possible. I highly recommend this location and trust the team. read more

Still feels good coming here. Service is great. Mario is cheerful and helpful as always and the other gentlemen Mateo is so professional. Good team here. read more

The service at public storage is terrible from the onsite managers to the district managers, and regional managers. I moved in on the April 27th of the month with a $1 first months charged. This meant the 4 days left over from the month I moved in was due at the first of the following month, roughly $17, May 1st. However this was not explained to me so when I received a lien letter at the end of the month on May I was quite surprised. I did receive calls during the month but none to the affect of your lock has been cut and you've been charged lien and late fees, all over $17. No one actually took the time to explain to me what was happening. Therefore I mistakingly assumed these were curtesy calls for my upcoming rent due. When I was made aware of what happened I paid for all the late charges, a lien fee, and had to buy a new $90 electronic lock because our was cut off. When I explained this to the regional manger asking for an explanation of why this wasn't communicated, he flat out said there was nothing he could do, this is there policy. I ALREADY PAID!!! I don't want a refund I want to know why the staff didn't make me aware of what added up to $175 of damages over a $17 dollar rental charge. Fast forward to now, my storage was broken into along with 5 other tenants. The police told me the this happens every week at this location and to move my stuff. This is why you can only get into your unit between 9AM-5PM. Not to mention the callous attitude the staff toward myself and the fact of all my stuff being stolen, just unacceptable. Juana, Felipe, and Julie are a terrible representation of this company. IF YOU WANT YOUR STUFF STOLEN, rent here. read more

Public Storage - Broken lock - Self Storage Near Me - Glendale, California

Wow! I just learned that Public Storage at 4820 Sanfernando rd.Glendale ca is charging me double for a 5× 5 Storage unit. I've been there for 6 years,I am never late. " But about 2.50 years ago I did sue Public storage at 4820 Sanfernando rd. Glendale ca. Because someone had tail gated me through the gate and they had stolen a trailer and Public Storage District Manager Felipe Gomez and the Glendale ca Burgulary Detective Kelly Burroughs wanted to Blame someone. So the Judge said that Public Storage had Singled me out and needed someone to Blame. Public Storage restricted my gate hours to only when the office was open which caused me to looseva lot of money and caused me a Huge Financial Hardship. Now Public Storage had doubled my rent ,I guess it's there way to get back at me,There way of Revenge - Retaliation. I still can't believe that the Public Stoage District Manager Felipe Gomez had the Public Stoage Facility Manager zip tie my storage unit lock. When I found out my name was mentioned in an Investigation by the Glendale Police Department I called the Glendale Police and asked why my name was mentioned in an Investigation. Yea they restricted my gate hours for 1.50 years hoping they could force me out,The Glendale Burgulary Detective Kelly Burroughs even told me I had to vacate my storage unit,I told the Detective that I am not going to move out of public storage, so that's when she and Public Storage District Manager Felipe Gomez teamed up against me to try to force me to move out. And as I said I won both of my cases against Public Storage in the California Superior Courts in Pasadena ca. Now Public storage is playing games with my rent for my 5×5 which use to be $125.00 per month,they raised it this June 2024 to $225.00 per month hoping it will force me to move because I'm persuing a civil suit against the City of Glendale Ca for a Unwarranted vehicle stop and False arrest and False Imprisoment on 9-1-2023 when the Glendale ca Police Department pulled my vehicle over with out Proable cause to stop my vehicle, the Officer - Officer Coleman did it was because I had sent an email to the Burbank City Attorney's Office on 9-1-2023. There was No Warrant for my arrest,It was the Glendale ca Police Department looking for Revenge Retaliation against me for Filing a complaint on a Glendale ca Burgulary Detective Kelly Burroughs for hervrole in trying to force me out of Public storage, I had filed a claim for damages against the City of Glendale Ca because of there Detective Conspiring with the Public Storage District Manager Felipe Gomez to make my life miserable when they had restricted my gate hours for a year and a half, which caused me to go broke and caused me a Huge Financial Hardship, I'm still tyring to catch up. So Stay Clear of this Public storage at 4820 Sanfernando rd. Glendale ca because if any wrong doing happens on there property they might want to accuse you. The way Detective Kelly Burroughs and the District Manager of Public Stoage had tried so hard to force me to move,I started thinking that maybe Detective Kelly Burroughs and the District Manager Felipe Gomez were behind the Burgulary's at Public Storage at 4820 Sanfernando rd. Glendale ca. You just never know. A Veteran Sheriff in Losangeles just got sentence 40 years in Prison for sexually abusing kids,Yea one of our trusted Police officers who swore to Protect and Serve the public. Yea serve them selves in Crimes against us like that child molester Sheriff. You for a minute I was starting to think that maybe the District Manager Felipe Gomez of public storage and Detective Kelly Burroughs might be behind the thefts at this Public storage.But then I thought there's no way they would do that,But one never knows what one will do. Not all cops are good cops,Some of them are Cold Blooded and have No Integrity or Morals which would definitely explain the High Rate of Suicide Involving law Enforcement. So these are my thoughts as to the Incident Involving the District Manager of Public Stoage and the Glendale Detective. You just Never know. So No I have Not had a good experience at this Public Storage Facility at 4820 Sanfernando rd. Glendale ca. That's why I gave them a one star rating in my review. If there was such a rating as a half star,I would of rated this Public Stoage Facility with a half star. So Beware! And Allway's Keep Your Guard up! Today is Wednesday 6-12-2024. read more

Amazing service. Reservation was placed and the phone call from the office was almost immediate. I called the HQ before I even hung up the phone with the customer service rep I got a phone call from the amazing girl @ this location. Set a time to come in and set everything up. Even held the unit for me! Wish the unit has a light but it's okay because we used the handy dandy iPhone 7 light. read more

Great customer service Very clean storage units, reasonable price for what you get and not to mention great staff . Mario and company are very friendly, courteous and Very respectful. Great customer setvice is very rare these days and the staff in this location are awesome. 5 stars and more!!! read more

I gave them 5 stars because of the service i got from them. I lost my keys to my self storage and reported to Beatriz which she handled well my concern. She expedited the lost of my key to his DM and promptly the DM responded the next day. Instead of me waiting for 72 hours to cut of the bolt. The facility is nice big and clean, well organized. They open 6-9pm. Pls see their schedule for full details. They have promo $1 first month. So what are u waiting for!! read more

Public Storage - Self Storage Near Me - Glendale, California

I had my stuff in a unit at this location for about a year and a half while I went through a financial downturn. A few months in, I got behind on my bill and the unit nearly went to auction. The lock was cut in the process. I was able to make a payment and get caught up. Last week, I finally moved my stuff out of this unit and noticed at least three items/boxes were missing. The person who cut my lock clearly stole in a way to not raise immediate suspicions. Tried calling the office to let them know (wasn't expecting anything to be resolved, but they still should know) and they didn't seem to take it seriously or want to follow up at all. read more

Stay away! Rude customer service! Customer service agent rushed through the entire process, couldn't answer any of my questions and kept referring to me "customer service" for additional answers. As soon as I signed, I canceled. 4.5 stars for this place is generous to say the least. Thank goodness I called another storage facility and will be moving in there at and paying $20 less for the same size. Also beware of their hidden fees. There is an "in person" price and a "online" price but they won't disclose that to you unless you mention it. read more

Kianna was so nice. She answered all my questions. Very friendly and just on to of things. Moving can be stressful so I was appreciative of her kindness. read more

My storage unit was robbed, resulting in thousands of dollars in property loss, not to mention priceless, irreplaceable personal items. The thief removed my lock and replaced it with their own lock, presumably so they could come back multiple times. Avoid this place. Honestly, avoid public storage in general if you can. read more

Without any advance notice they delay the opening of the gates from 6 AM to 9:30 AM. That means we have no access to our truck or equipment. When I called and spoke to their to the manager he said yeah sometimes it happens sometimes and we have no way of notifying customers. This company has zero responsibility for their customers. They could care less how they treat the customers as long as they get their monthly rent. read more

I've been a tenant here for a couple years. I'm currently sitting in the lobby of a storage facility down the street and switching over. The gate hours here have been cut back to 9:30am to 6pm. This is beyond ridiculous. Worst customer service possible. I get that you've been having theft problems. But how about hiring security for after hours instead of restricting the gate hours? I was onsite this week and there were police there investigating a break in. Even with locked gates and the storage building locked! You guys have big problems that can't be solved by limiting gate hours. I'm out! read more

Super easy, super friendly, super straight forward! Ashley and the gang at Public Storage are always pleasant and helpful. They were very informative upon renting the storage unit and Ashley helped to make sure we had the best plan for us with the proper insurance. They help to make each visit simple and stress free while maintaining a nice/ clean facility, which includes the bathroom on site that's available for use if needed. They also supply dollies (at no cost) for moving belongings, which is helpful! I do wish there was a dumpster on site, but other than that this place is a wonderful option if you're looking for a storage unit! read more

I was in a pinch this past week and this location not only was it professional but it was so accommodating to my situation, I cannot speak for everyone but my interaction with the staff Stephen ( I hope I'm spelling his name right) & Ashley was amazing. Not going to go into a lot of detail but I would definitely recommend this location to all in Glendale who needs storage! Thank You again Public Storage!! read more

For starters, I've only had a storage at this location for a month but it was so convenient for me. The staff is amazing. From Lucy all the way to Heather! Lucy even helped me move a couple things from my storage room to my car. As a former mover, I used to move people out of storage facilities and always ran into disgruntled personnel at such places--definitely not at this place. From opening my account to recently closing it, everything was painless and easy. I definitely recommend this particular location to anyone simply because of the convenience and personnel. 5 stars all the way!! read more

I had an existing unit and needed an extra unit so I went online at 11:30 at night and the website says "Hold this unit". I clicked that button as it said there was only 1 space available. I'm then asked to enter my credit card details, which I did. I assumed this was to hold the unit until I had made a decision... I then get an email saying my card was charged the full amount as if I had rented the unit. I called first thing the next morning to cancel and was told I would be credited back everything except the admin fee!!! What admin fee? What did they do between 11:30pm and 9:30am? No amount of arguing with them could make them reverse the "admin" charge. I told them I had only meant to hold the unit I then get my credit card statement and I was credited back everything except for $60.89!!! After 10 min speaking to an extremely rude person on the phone who could only answer in rehearsed script, I was told the 60.89 was for the admin fee and the lock. I didn't even rent the unit and I'm being charged for a lock as well??? Now I have to keep checking my credit card statements to see if I'm actually going to be refunded. Oh... and don't get me started on the rental rate hike every 6 months THIEVES! read more

This location has been recently been kept up (lighting/etc); mostly due to some unfortunate thefts. The problem with this location is not the local management/staff who are very courteous and helpful (to the limits set by their corporate office). The problem is that the corporate office is causing many people to leave PS. PS corporate seems to have an unofficial policy of unconditionally raising the rate at least 20% / year. (my last increase was almost 25% PS corporate also will not refund/prorate partial/unused days on a "prepaid" monthly. Just one day when I was there to cancel my service due to the most recent increase there were 4 others there to do the same. One was willing to purchase an additional unit (business owner needing storage space), but was refused the advertised non introductory price (lower than his current price) so he decided to go elsewhere (there is another storage place nearby) Might be good if in a pinch for very short term ... but unfortunately the price hikes are not very friendly... read more

We recently closed our storage at this location. Juana, the manager, was EXCELLENT! Every day of our move she was there to assist, guide, help, etc. We have other storage units in other facilities and Juana's exceptional service is unmatched. We highly recommend everyone to go see Juana at this location!! read more

I'm never had a pleasant experience at a storage place. Deshia, is one of the most knowledgeable courteous and professional reps I have ever dealt with. She answered all of my questions kept it quick. Dshe set expectations and created a timeline for the series of things that I requested. Despite being only person in her shift I saw her handle 4-6 customers at once without any issue. I want to see her philosophy and work ethic translate over to all the other public storages and public storageshould reward her for representing this company so gracefully. She should train the entire company in her image. Thanks for a quick turn around, I was in and out in under 20 mins. A++++ ask for Deshia in the glendale location on San Fernando blvd. read more

Contrary to the previous two reviews I've recently had a good experience with this particular PS. The site was clean. The manager (Linda) was quite enthusiastic and professional. I found the facilities easy to navigate and well equipped. With their recent discount campaign, I ended up paying $43 for the first month, and $80 there after for a big walk in closet style storage space. Overall it did the job. And their website reservation system was easy to navigate as well. Perhaps they are reading these reviews and some of the feedback are getting in. read more

Aboslutely no empathy from the staff at this facility. My unit was broken into while I have been away on work assignment. I have an authorized user who has my permission to enter my unit to inventory what is there and what's missing but they we're not allowed access to the unit. How ridiculous and makes no sense! what's point of having authorized users if they can't enter the premises!? Property Manager Justin Miller please contact me! read more