Raesz Custom Floors installed about 2,000sf of engineered white oak flooring for us over 2 years…read moreago. The large crew was on time and worked really hard each day and they didn't mind educating me about the process as I tend to ask a lotta questions. The prep work and installation went very well and we loved the look of the new floor. We have 80, 70, 50 and 20lb dogs and after more than 2 years of wrestling and chasing each other, I simply see no scratches. We constantly get compliments from friends and other contractors. This is a quality floor installed very well. My only regret is that I didn't have them do the whole house.

Stay away from Raesz flooring, the owner Gary Raesz is very rude and unprofessional, he will tell…read moreyou he know's everybody and everything, I don't think so. In my 45 years of business, I have ran across many people like him and I prefer NOT to do business with this type of individual. The showroom floor is a mess, tile, carpeting and samples are all over the floor, making it very difficult to navigate the showroom without tripping or falling, God forbid a disabled or wheel-chair bound person enters the store, they would never be able navigate the showroom. OSHA needs to be informed of these hazards, as well as State Agencies.

We found the service to be impeccable--multiple bids were given with no "attitude" from Brazos…read moreSkipper, flexibility with the scheduling was done joyously, and the installers were incredibly hard-working (went the extra mile especially in matching a complicated patterned carpet). We could not be happier with the whole experience.

When we first went to Designer Floors, I was honestly tired of looking but we hadn't picked…read moreeverything out yet from anywhere else. I already had carpet and flooring picked out from another seller but my husband mentioned that Designer Floors nows sells countertops. Since we needed both new flooring and new countertops, we went to their showroom. I'm *really* glad we did. We ended up spending over ten thousand dollars and it was worth every penny. First, I loved all the selections that Designer Floors offered. Because of the layout of their store, I was able to see in bigger format how our carpet would match up with our other flooring, back splash and countertops. Second, Robert was super patient with me as I grilled him on everything they offered. He really had no problem with me going back and forth on a variety of options. He walked through them all and handled my questioning (read : pickiness) with professionalism, and I felt really confident about my choice by the end. I wanted to stay within a budget, but have really nice floors and countertops. We bought a house a few years ago and didn't install new flooring until the month before we sold it. This time, I wanted to do it right and *LIVE* in a house with beautiful flooring. I also needed the floors to withstand three kids and two big dogs. Lastly, install was great. Like even better than I expected. I was a little weary because we had an uneven foundation but when the installers came over they were able to level it back up. The first round was to lay carpet. Second round was to test our concrete before laying LVT flooring. Final round was LVT installation. While it was a fairly straightforward process, its still overwhelming when you first start out. Now that they were finished, our floors are awesome. We have a new kitchen island, with beautiful granite countertops. It looks amazing! A month later and I am giddy every time I come home and see my new house! Everything is sooo clean and easy to keep clean. I love that. Seriously, I can't say enough wonderful things about Designer Floors (and they sell countertops!!). They really made our remodeling experience so much easier and I am glad we used them.

2 years later or lesser than that, I just haven't revisited the showroom yet to see what can be…read moredone. Our vinyl planks are buckling. I was told their warranty is for 1 year but does that cover workmanship? I'm not very happy after all since the planks are throughout the entire house! Will provide update once I speak to them!

Ibrahim helped us prepare our house for sale. He had fantastic ideas that made the best use of our…read morebudget and had a variety of professionals he could call on to address the variety of items needed. He was incredibly responsive whether that was items on our punch list that were missed by the contractors or new work we wanted to add to the scope of work. The painters did the interior and exterior and did an incredible job! The flooring including tile and carpet were well done. He also suggested we sand and stain the upstairs floor rather than replace it saving us money and the floor looked like new! We were having a plumber install a new stovetop and discovered the granite was 1/4 inch too small. We had no work done relating to granite, but called Ibrahim and he was able to get a professional out there the next day so we could continue with the install quickly. Ibrahim acted as a general contractor and was able to keep our project moving especially in our tight timeline of 4 weeks to get the house ready to put on the market. It took a lot of the stress off of us and we appreciated having such a knowledgeable partner on this project. I can't recommend Arbor Floor N Design enough!

Terrible experience with Arbor Floors. I paid in full left messages and emails asking when product…read morewould be delivered with no response. I finally received an email that said usually two weeks to process order. They gave me a delivery date of 3 weeks then sent a bill for $94 more which I paid immediately. I started receiving emails that moved delivery date out and to a terminal not my home. Then after the day after the last date they were to deliver to this terminal they canceled the order. They said they refunded my money over $1000, I have yet to see the refund. Even if that happens, who does that!! I called and they explained I had to get them on the phone to give them some indication I wanted it delivered. Many Emails and voice messages requesting delivery ETA were not good enough from my understanding of why they cancelled order.

Just got my hardwood stairs installed, yesterday. The entire process with this company was…read morestress-free​ and the professionalism was perfect. I am happy with the results and am proud of how my condo is looking after the installation was complete. The salesman was knowledgeable, he knew the type, color, and manufacturer of the floor that needed to be matched just by looking at a picture on my phone. The installers were quick, efficient, neat and helpful. They were sensitive to my dog's fear of the loud noise and they cleaned up after every step. I would highly recommend this establishment without any hesitations if you want honest, professional and efficient work. ​

Our experience continues to be excellent. We had the bull-nosing on one stair come a bit loose so…read morewe requested service under the warranty. Garett Koch--the very professional and friendly owner--quickly sent his crew out and it was fixed lickety split. Can't ask for more. Highly recommend this local business.

Was a happy customer once. Am needing a minor repair done. Can't seem to get any help or respect…read moreout of them. Zero quality customer service after the initial sale. I'd highly recommend steering away from this place. The guys just got done doing a repair on tradition pieces. They first replaced only one piece so that the two pieces don't match in color. See photo. I asked them to fix the whole thing, he finally did but now the piece that he repaired has chunks out of it. Not sure if he used a used piece or did that while repairing it.

Truly amazing quality product and installation, as well as top notch customer service…read more We were preparing our home in Circle C to sell during summer 2020, and Lone Star floors was amazing to work with, and the quality of their workmanship is stellar. I cannot emphasize enough that it is not just the product that is important. The workmanship is *everything* and Bill's crew (José and Arturo) are truly skilled. Absolutely beautiful and solid installation of the wood floors and carpet. No lumps, no lifting boards. I know how important that is now that I'm living in a new home in DFW that did *not* have a quality installation like Lone Star Floors does. What a headache. When it comes time to replace the flooring in my Austin rental home, 100% I will be calling Bill. He knew exactly which products would work for our Circle C home, and he is the most knowledgeable flooring professional I have ever met. Thank you, Bill, Arturo and José for making our home so easy to sell during COVID! The buyers commented that they were absolutely in love with the floors!

Update based on comment from business owner. Owner states that I had no contact with his business…read more This is a lie. I spent 45 minutes in his establishment, discussing the merits of hardwood vs engineered hardwood, talking about how the new laminates are really good, but can be close in price to the engineered hardwood, etc. He excuses his terrible, bullying behavior by saying I wrote 180 reviews in 6 months. Try 9 YEARS. And telling someone to "get a life" is not light-hearted, and insulting someone's appearance isn't a "joke". This business owner is a classic bully, who thought he was hiding behind an anonymous profile. I didn't "track him down using his email", I clicked on his PUBLIC profile, and read his reviews, which is how I discovered he owns this business. If you care about how people treat others, go somewhere else for your flooring.

I have been searching for a company that would help me with my vision to finish out my fireplace. I…read morewanted a specific look. I called after seeing the store and Jonathan was just the person to help me. He had to go through 3 samples for me to find what I love. He went above and beyond. Answering phone calls and emails even when he was sick and even on weekends. (Even though I told him to get back to me during regular business hours.) Thank you Jonathan and team! The product was better than I imagined!

I had a horrible experience with this company. We bought a house and the wood floors had a spot…read morewhere there was water damage and we wanted matching wood floors in 3 bedrooms that originally had carpet so we hired Hardwood Design to repair the damage since they did the original custom floors, so they knew what kind of wood and stain. They were suppose to be done in 4 weeks and I called them when they were suppose to be complete (I was out of town) and they told me they had not even started the floors and they should be able to start in 2 additional weeks! That was frustrating especially because there was zero communication that they were so delayed. When I got home there was a pile of plywood in the middle of my house about 4 feet tall. I have two little curious kids who started climbing all over the plywood and it seemed extremely dangerous. So I texted them to please remove the plywood ASAP because my kids were climbing all over them and they were in the middle of the house and I asked them to move it to a different room where I could close the door. They then told me that they quit the project (after they tore up all the previous flooring). They said they were busy with bigger projects and this was a smaller project and too difficult to match the stain since a few years have passed and the stain color changes with time. I was in a pickle because they were the only ones with the custom wood and stain. So I had to hire a contractor who told me that they were the only company who could do the job and he convinced them to finish the job. The end result looked beautiful, but I don't recommend them at all.

Summary: I would NEVER use this contractor again…read more I purchased my flooring from Floor & Decor and was STRONGLY encouraged to use their contractors - Installation Made Easy - which turned to be Angel Superior Flooring (ASF). The estimator, Rosie, said we had just over 1,000 sq ft and the installers would do 200-300 sq ft per day so we estimated 5 days. We planned to be out of town for a week starting April 17. We discovered that ASF would not paint the molding - we paid them to move all of the furniture (about $700) and put it all back when they were done, but that would leave us with heavy furniture against a wall that would need to be moved again for the painter. Grrr. We decided that ASF would leave the furniture away from the walls and then the painter would come in, paint the molding, and put the furniture back. It's heavy wood furniture and we're too old to be dealing with it. We scheduled all of the material to be delivered from F&D for April 16. On the morning of April 16, one of the ASF installers showed up ready to start work. We sent him away since we had no material and he was a day early. F&D delivered the material shortly before noon on the 16th. The missed the shoe molding required for this project so I phoned and had it scheduled for the next day. The next day, the molding showed up before ASF did so we were back on track. The shopping list that ASF gave us was for 255' of shoe molding. It comes in 16' pieces so F&D sold us 16 pieces. We left on our trip. I discovered on my trip that my Internet went out. It acted like the T-Mobile gateway was unplugged. I had left explicit instructions for them not to unplug it because we have things that need Internet (like our irrigation system). I texted ASF on Monday morning asking them to plug it back in again when they got and was told the job was already completed - they went for speed and not quality. They said they didn't touch the gateway. They lied - it was unplugged at the gateway end so they likely knocked it off the shelf, it became unplugged, they put it back and didn't say anything. That was the least of our problems... The painter showed up the Friday while we were gone to finish painting the shoe molding. He texts me pictures showing scuff marks all over the floor - he noticed this before he even started painting. So I texted ASF and they said they'd send somebody over on Saturday to clean them up. We got home from our trip 2 days early on Saturday night. I see scuff marks all over a filthy floor. I pulled the electronic door lock logs and see that they were here for 6 minutes. So they walked in, looked around blindly, and didn't do a darn thing and left. My wife spent a good part of Sunday vacuuming and mopping the floor. We then spent time with postit notes beside every scuff mark and a couple of dents on the floor and told them to come back and fix them. We also emptied out the cardboard from our garbage can and put it in the recycle can, and we finished picking up the garbage that they left outside. Our neighbor had already picked some off the driveway and some out of our garden. The painter immediately noticed that there was a mixture of shoe molding and quarter-round used for the project. One of the closets didn't have either shoe molding or quarter-round! I asked ASF and they said they ran out of shoe molding. Their supervisor, Ivan, said they only used quarter-round in the closets where it wouldn't be noticeable. I pointed out that part of the master bedroom had shoe molding and part had quarter-round. The hallway also had a mix facing each other. They matched the corner joints by slathering silicone over them. Ivan said they used 50-60' of quarter-round so they either missed the estimate by over 20% or F&D didn't deliver what I paid for. I'll never know which it was. The supervisor offered to replace the quarter-round with shoe molding. However, it would be OUR expense to buy the shoe molding, and OUR expense to have it repainted. I told him we weren't going to do that but I wasn't happy about it. When they came today, they cleaned up all of the marks with acetone, did a nice job on the shoe molding in the closet (they were struggling to get around shelving in there), and ended up replacing 1 tile that was dented. Ivan tried to say that it wasn't dented at all and it was my imagination, and the flooring guy today tried to say somebody else must have dented it - but there was nobody home between the time they left and when it was found. He then said it must have come that way from F&D and that it wasn't noticed during the install. ASF opened the packages and ASF put the flooring down. They need to pay attention to what they're installing. The master bedroom closet had a larger dent but to fix it would have meant removing and replacing the molding so we left it. Again, why did they install a dented piece in the corner of a closet? Overall, we have a new floor and we've made our final payment. But I can't say we're happy.

Phil was great at helping us determine what we needed for the project, and what would work best in…read moreour home for new flooring. Rebecca & Rosie (in the office) were quick to respond to any questions we had. The turn around time was fast, the crew was prompt and helpful. I would recommend them for your next project!