Had to replace the flooring in a rent house that was trashed by the previous tenants. We were looking for inexpensive but quality. Our sales guy completely respected our budget and showed us options that were perfect for our needs. We came in to sign the paperwork and schedule them out to the house and they brought out a different, nicer carpet that was only a tiny bit more as another option. We went with it. The installation was quick and beautifully done. Not only did the upgraded carpet look and feel worlds better than our original choice, but they found a way to re-use our baseboards, re-installing them perfectly. We have had horrible experiences with flooring companies in the past. I am so grateful to have found a good one that I will recommend to all my friends and family. I wouldn't use anyone else. read more

I'll start off by saying the installation went good, not great and our sales person was again ok, not great. We got the price we wanted, whether or not that was above or below market I don't know. We didn't shop around ( our fault, no one elses) THAT said, the crew was nice and friendly, they worked hard, sometimes late at night 8 or so and for the most part did a good job. The problem has been afterwards. They knocked our Toilet paper dispense off the wall, and broke a part of our grill. The grill was an easy fix and we didn't make mention, the toilet paper dispense however we wanted fixed. When the salesman came to fix it, he blamed someone else for it, saying that it was already broken. We bought the house 2 years old, I doubt it had been broken off before. But he fixed it. Now we have a tile loose in our bathroom and my wife has been trying to get someone to fix the issue for 3 weeks now. This is inexcusable that they keep telling her they will "call her back" and not doing so. Certainly enough of a reason to now write this review. Buyer beware with these people. They don't stand up for their product and their customer service is not very good at all! read more

We remodeled our house a few months ago and we wanted to pull out all the old linoleum in kitchen, bathrooms, dining area, etc and put tile in. We dealt with Roy the entire time. He was great at first but I guess not very good at the follow through. We would order one kind of tile, wait for weeks only to find out that it is on back order for 3 months. Then we went in to pick out another tile, waited and then when it came in it was the wrong kind and the one we had picked (2nd time around) was on back order as well. Our deadlines came and went with not much more than an insincere apology and the blame game. When it was all said and done, we did end up getting a nicer tile for the same price and the guys they contracted out the install to did a fantastic job! That is the only thing that redeemed this place for me -- but just note that my understanding is that they use whatever crews they can find... read more

We had the worst customer service experience at the CC's Carpet on N I-35 in Austin. All of our furniture in our den was moved to the back deck to install new flooring. The work began. I went to the truck to see the new flooring. What was in their truck was not our order. They stopped working and left our furniture OUTSIDE. The next day it started raining. They told us it would be 3 days before the flooring could come from Dallas (a 3 hour drive takes 3 days???) I think it could have been put on a same day delivery truck from Dallas. They sent someone to move the furniture back in two days later. Our new $4000 sofa, TV etc. They offered us nothing for this error. We were told the install would take 1 day. It took 3 days. Halfway through, the 3rd party installers told us they ran out of supplies to finish the install and it would cost another $100 for the product. I had to write a check on the spot so they would continue working. WORST service ever. Their customer service dept told us they did not see anything wrong with the service and work provided. I do not recommend this company for flooring installation. There are so many other places with a much better reputation. Run! Don't Buy From CC's Carpet!!! read more

We went to CC Carpet to replace the flooring in our 3 bedroom 2.5 bathroom home. We upgraded from carpet and linoleum to hardwood and ceramic tile throughout. I have no complaints about the quality of the flooring that I purchased, but the rest of the experience left A LOT to be desired. The biggest problem by far is the THOUSANDS of dollars I've had to spend correcting the MAJOR plumbing errors that they made when they "reinstalled" the toilets in the bathrooms after the tile was installed. In two of the three bathrooms, the tile was cut incorrectly. It was overlapping the flange so the toilets were not properly seated. Sewer water was leaking constantly. IT WAS A MESS! If CC Carpet had said they don't do plumbing, I could have budgeted for a plumber and had the work done correctly from the start. Instead, I got to hire a plumber after the fact, and a contractor to have some walls and a good portion of my first floor ceiling replaced too. I would not recommend these guys to anyone. read more

This is the most unprofessional company I have ever experienced. I have a big project that included carpet and hardwood flooring and Kirk never showed up. I received a call 5 minutes before they were supposed to be here to say that they were not going to make it. They rescheduled for a weekday to apologize for the inconvenience and never showed. My husband took time off of work to be here and when I called to ask why they didn't call or show, Kirk stated that he was here. He lied. My husband was home and ready to meet with him, plus I have two dogs that would have alerted us if someone was at our front door. I called and giving him the benefit of a doubt, made a third appointment and again, no call or show. Horrible company! I can understand if this happened once but three times! read more

Yes went to the arlington,texas store bought and had floors installed this was kind of bumpy but finally got the floor but in by 9:00 pm. Now the floors are in we are having problem with the hard wood flooring coming up. so we called cc they were going to have someone to be here from 10:00-12:00 never showed we called them at 1:30 and are getting nothing but a run around.Tried to get the owners number or the cos number but they won't allow you to have it so I guess once the get your money they put you on a back burner and forget about it.So if you have a lot of patients, and your job will allow you to take off days at a t I'm or just have to take off any time of the day because cc just comes to when they want to go ahead and buy from them but don't expect any thing else from them.BUT I DON'T HAVE THANKS KIND OF PATIENTS. read more

A couple of months ago, I had new wood flooring put in my house. About 1400sqft. I was told that because they had to rip up existing tile, the job would take about five days and be very dirty and dusty. The first thing the crew they sent in told me was that they weren't told they would have to move any furniture. EXCUSE ME? The sales guy had been to my house and we had discussed that. Then I can tell you that the job took eight days, simply because the install crew showed up late pretty much every day, and didn't show up at all OR do much work three of those days. Always with no calls and with lame or no explanations as to why. Then, food started disappearing from my refrigerator and pantry. At first they denied it, then finally two of the crew admitted to doing it. I finally got them to reimburse me for the the food they took. (The sad thing is, if they'd have just asked - I would have given it to them.) When they did put down the floors, they knocked holes in my sheet rock in three places, which I had to make them fix and dented several doorknobs (not sure how that happened) and broke several window latches and door stops (which I fixed). The last couple of days they were here, they worked until late (I'm talking 9:00 - 10:00pm) to try to finish the job so they could get paid on time. Yeah, that didn't happen.... The funny thing is that the sales guy told me more than once that this was his "best" crew. I'd hate to see one of the other ones!!! All of that said, the floor looks great, and they did do a good job installing it. But I'm just not sure the hassle was worth it. I've never been so irritated and plain pissed off at any place I've worked with in my life. I won't be going back there any time soon. read more