Pros: The sales reps we've worked with are friendly and nice. They seem to know their stuff about…read moretheir products, and they carry a wide range of inventory. We used them for carpet replacement, backsplash demo and install, and floor demo and wood install. The sales reps are very agreeable and are good salesmen...confident in their products/service and make lots of promises. Have a pretty quick turnaround with ordering and install. Depending on the scope of project, they send in a large crew to get in and get the job done. Cons: The quality of the job lies in whatever crew and Project Manager gets assigned to your project. The sales rep becomes a middle man of trying to give "the customer is always right" vibe (or "let's keep the customer happy") AND "got to keep the PM happy or he'll probably leave the job with his crew". Sales rep will say, "yes, we can do that, let's make it right." Then the PM comes in and says, "the slab was uneven, that's normal, nothing we can do about it." The "we can fix this portion of the job, it's easy, just need to do this..." then becomes "choose the worst couple of spots and we'll fix those" because of pushback and excuses from the crew. No quality control. I'm giving two stars because they did a good job with our carpet installs, and our Sales Reps were nice guys. Just wish our "nice guys" could have had a crew that knew what they were doing and took more pride in their work. I've talked to other customers that had other crews work on their projects, and they did not have any of the same issues as we did. And they were surprised when they saw the pictures I'm posting.

All emotions aside, here are the facts. Covid Move- My…read morefamily and I moved across the country in 2020. It was a difficult time to find services for our new home and we settled on Lonestar Carpet for all of our carpet and laminate flooring based on a handful of online reviews that looked promising. The sales rep we had told us we were getting the best of the best (price was not our biggest concern as we wanted good value and longevity) and that we would get years of good use and value from our $8k + purchase with his company. Red flags- Right away there were problems. The pad we ordered was not the pad that showed up on installation day and one of the installers told my husband that he had never installed flooring before that day. When we called, the rep told us that he had misquoted us for the wrong pad and getting the correct pad would add thousands of dollars and weeks of time to our install. We were frustrated but we made the call, we didn't have weeks to wait. We had already put off moving in to get this job scheduled After installation- The installation of the laminate flooring was shoddy and the transitions started popping up right away. We also noticed seams in our carpets within a few months. We tried to call several times and got no answer. The companies who provided the materials refused to talk to us, sending us back to our rep. We ran in circles. It is what it is- The time in our life was incredibly chaotic and we made the decision to do what we could to mitigate the issues and moved on with life. Looking back, I wish I would have had the bandwidth to push harder or drive to their corporate office to talk face to face, but things in 2020 were difficult and we let it go. 2023- time for new laminate- The problems with the laminate had gotten so bad we decided to replace it once and for all. We found another company with lifetime product and installation warranties and set the date. My husband pulled up the old flooring and the reason for all of the lifting and cupping became very obvious. There was no moisture barrier installed on the concrete sun floor, no preparation of any kind, nothing. We looked up the installation manual for the flooring (we still had a box in the garage) and found a guide from 2017 stating that a moisture barrier of at least 6mm must be installed on concrete sub floors. "We could just walk away" - We called the rep, he and his boss took two days to get back to us. When he called us with his answer it was that "the company changed its policy on moisture barriers in DEC of 2020 and since our floors were installed in August of 2020 "we could just walk away from you." He went on to say "the floors have no warranty, zip" and "we don't have to do anything to help you." When I tried to tell him I had found something from 2017 indicating that was not correct he talked over me, became agitated, and told me that his company would "go above and beyond" by filling out a claim form against the flooring manufacturer. In short, Lonestar Carpet was not going to do anything to stand behind its work or its customer. Their "above and beyond" was to fill out a claim form, which the sales rep told me repeatedly he "didn't have to do." Take aways- There are a lot of flooring companies with excellent reputations. Many of them stand behind their products and services with lifetime installation warranties representing companies who offer the same on their products. Why would you choose a company that considers it "above and beyond" to fill out a form and pass the buck to the manufacturer? Why would you choose a company who employs sales representatives who yell at and blame their customers? I feel that my family and I were taken advantage of in many ways by this company. I will not be having them fill out a claim form, or provide any other services for me and I am warning as many people who will listen to shop around. Flooring is a huge investment, it is supposed to last a long time, the company you choose will be represented in your home for years. We learned the hard way so you don't have to.

Landers has a seriously wide variety of flooring options with friendly and competent staff…read more We wanted engineered hardwood with high contrast, that would fit within our budget and they worked with their vendors to provide us with multiple options that would work. We are super happy with our flooring and their installation team also did great quality work.

Great customer service, we could not be more please with our floor(s). We had them come out two…read moredifferent time, once to install tile that looks like hardwood in primary bedroom and the next to install carpet all upstairs & staircase. They did a wonderful job.

There are three things that really set millennium above our expectations…read more 1) Communication and collaboration were just outstanding. From start to finish we really felt like Stefan and his team were partners with us. They helped us select the right flooring even though it was ultimately less expensive than what we originally thought we would go with. Never did we feel like we were being up sold or pressured. 2) Delivery and quality. Stefan personally walked the job before and after everything was done. They did not ask for final payment until we were completely satisfied. Scheduling was awesome. They worked around all of our challenges and hit our target start and completion dates with precision. This was super valuable because it did not delay our move-in date. 3) Remarkable, genuine, and lasting Customer Service. This is the third thing, but probably the most important. It has been over a year since they installed our floors. We have called them back three times now for help with little things that we did not anticipate. Stefan and his team continue to provide excellent customer service even though there really isn't much money in it for them. For example, we remodeled our bathroom and needed a new transition because the elevation of our bathroom floor changed. It's like a $50 product that surely they don't make much money on. But they delivered. Go with these guys. You won't be disappointed.

I've done my due diligence with at least 4-5 vendors before settling on Millennium and I have no…read moredoubts that I made the right choice. The key decision I settled on Millennium was their in-house hardwood engineered floors....9.5 inches wide coated with polyurethane, European hardwood, and it is astoundingly beautiful. Pricing for this would have gone more than 13 to 16 dollars per sq ft at other stores if I selected a name brand. Let's just say that their pricing was far less and that you'll be hard pressed to find something of this quality at any other store in the area at this price range. Don't let the visuals in the store fool you into thinking that the wood is too wide and long. Buying hardwood flooring is like buying a tv set. It can never be big enough :) The quality of the work was also fantastic. Home depot and lowes saw the picture of my stairs and mentioned that it wasn't possible to work on because of the bottom step. There's no way to replace the bottom step and re-engineer with the new wood. The team did an amazing job overlaying the wood and reconstructing a new stair on top of my existing stair. It was absolutely unbelievable. In sum, I'm very happy about my purchase and am glad to have worked with Stephan, a very passionate, kind, and reasonable business owner who treats his customers right. I wouldn't hesitate to go with Stephan again in the future for any needs I have.

Soleil Floors exceeded every expectation I had for a flooring company. Having remodeled two homes…read morebefore, I can honestly say I've never worked with a company that handled a flooring project this well. We had them replace existing hardwood through out the entire home with luxury engineered hardwood. Their communication was exceptional, especially since I was living out of town during the remodel. They kept me informed every step of the way, and their professionalism, craftsmanship, attention to detail, and execution were second to none. Our hardwood floors turned out absolutely beautiful, and because of this experience, I've already hired them for additional projects. They're truly a dream to work with. To top it all off, their pricing was better than other companies we considered, yet the quality of their work was unmatched. I wouldn't hesitate to recommend Soleil Floors to anyone looking for a company that genuinely takes pride in what they do.

We had a horrible experience with Soleil Floors. From the jump, the number of days the job would…read moretake was incorrect; they told us one... it took more than one. Our rep didn't think through the job and asked the day of install about our baseboards then claimed it was a "client change" to the job. I didn't think of the baseboard situation as I don't do this for a living. There sales rep did not do enough due diligence guiding us through our vision. The wood floor itself is great and high quality but the rest was a nightmare. Don't have them do anything other than flooring - their light construction and painting is honestly incompetent and terrible. Lastly, new carpet for our family room. They upsold us a super plush pad then failed to write it up correctly. When I asked why the pad was not correct (after install) they acted like I'm a carpet pad expert and I ordered the blah blah blah 8 pound something or other. They were wrong, got it wrong, I opted not to PAY to fix it so I'll live with it, I guess. Overall, terrible experience but it could be the rep I got. Totally uncoordinated and a lack of communication for what we needed for this project. Very disappointed since we used Soleil as a referral from a friend.

Bob the owner was very knowledgeable. Saved some money by loophole in getting consumer rather than…read morebuilder version of LVT flooring. The installers, Vincente(lead) and Jose were fantastic. Vincente did the stairs and it came out outstanding. Everything from prep, the installers leveled the floor, to cleanup and good attitude made it a success. Please give small businesses your business, stay away from big box.

This company does really nice work -- I'm very pleased with the results. The craftsmanship is great…read more-- the flooring was smooth, neat, and precise. They also worked fast and left everything very clean. For reference, they ripped up old carpet and placed new hardwood in 2 bedrooms and 1 master closet. It took a little time to get the closest match but Bob was nice enough to come out twice to drop off two different floor samples. However, I was craving a bit more communication on their end. Bob is very responsive to messages which I appreciate but this was a job at an unoccupied home (belonging to my parents) with a hidden key so I did want more updates (especially with my folks constantly asking me). I did not receive notification of job start or finish. I had to reach out to get that. I didn't find out that the job was completed until the following day. I received an immediate reply to my messages which is nice but like I said, I'd have preferred more proactive communication. Not a big deal but worth mentioning. Ultimately, a pleasant experience and we're all happy with the results.

Ryan helped us replace carpet with hardwood on a very tight timeline. He was able to find some of…read morethe remaining inventory of the existing floors, and get the job done before we moved in. The price was very reasonable, and the installation was smooth. I would definitely use Austin Fine Floors again.

What great customer service! We had an issue with product from a flooring manufacturer, and Ryan…read moreand Maritza went to bat for us. They made sure that we were treated fairly, and they stood behind their promise to sell quality flooring. I highly recommend Austin Fine Floors because of their integrity.

I spoke with Patrick who arranged to do a measurement and they got the correct measurements. He…read morethen gave me the options and I was able to select the most financially appropriate for my needs. Fernando was responsible for completing the installation. He was very gracious and our communication was straightforward and efficient. Fernando did a great job at ny home and sent me photos after. I am very pleased with the results and the way i was treated by Patrick and Fernando. Everyone was polite and friendly. Things went well. All it took was a conversation. I'm glad to recommend The Carpet Stop.

Clear communication on product and price. Smooth and clean installation process…read more I posted my project of replacing carpet at stairs on Yelp. Some contractors charge high price on this small job. One quoted me reasonable price after on-site inspection and measurement, but didn't respond when I agreed to move forward. Fortunately, The Carpet Stop took and finished my job without surcharge. Thank you, Ryan!

We recently had a great experience with MG, a locally owned family business…read more After seeing the beautiful tile work they did for our neighbor's patio, we contacted them for our own tile patio project. From the initial site visit to selecting materials and completing the installation, the entire process was smooth and professional. The team was easy to communicate with, and Miranda provided helpful guidance regarding the tile and grout selection. The Install process took 2 days and the crew did a great job not only with the install but with the cleanup as well. When a minor issue popped up after the install, the owner, Manor, personally came out with his crew to address it. Not only did they resolve it promptly--they went above and beyond our expectations. If you're looking for high-quality tile and flooring with outstanding service, I highly recommend MG. Support Local!

I've waited a while to write this because the owners of MG Floors are friendly, personable people…read more They offer a low-pressure sales environment and were great about letting us keep samples for an extended time. However, after a few years of living with the results, I feel obligated to warn others: being nice does not equal quality workmanship or professional accountability. We were very clear about our "active kid" lifestyle (cleats, sports bags, etc.). We were assured multiple times that Luxury Vinyl Plank was a great durable option for us. We purchased one of their more expensive LVP lines (Coretec), yet it has performed significantly worse than the "low-quality 90s laminate" it replaced. The LVP is covered in dents and scratches from all the same normal things the laminate flooring handled without a blemish for many years. Installation week was a mess. Despite being home to answer questions, the crew made executive decisions without consulting us, many of which had to be corrected later. They didn't provide us with arrival times or communicate about the progress unless we asked, and even then they didn't show up at the times they gave us. The only phone number provided was the office number so there wasn't anyone to call for an update when they didn't arrive as expected. We were also hit with a surprise bill for extra leveling compound (they quoted us 3 bags but used 24 which was an additional $735), which makes the eventual failure of the leveling (details below) even more frustrating. Our furniture was moved around and stacked in whatever room they weren't working in and all of it had dents and dings in it when they were finished. They also had to come back and replace the new flooring in one room where they had rolled our piano over it, leaving indentations behind from its heavy weight. We incorrectly assumed underlayment would be included because every other estimate we got included it but MG chose not to use underlayment because it was "recommended, not required" and we didn't realize this until they were halfway done with installation. Every contractor we've spoken to since has shaken their head at this. We began to notice issues with the flooring itself only a couple months in and these have progressively worsened. We had a small bump in the kitchen floor from day one. MG came back to look at it and said they could not help us and suggested we contact the manufacturer (Shaw/Coretec) to escalate which we did. The representative determined the subfloor was not leveled properly and deemed this an installation problem. Despite their own suggestion to involve the manufacturer, MG Floors refused to fix the issue unless we paid them to come back and repair it (we did not). That spot has now cracked. Additionally, small flooring pieces near the edges of our cabinets weren't glued down and they've now slipped out of place under the quarter round, leaving visible gaps at the edges of the floor. MG installed new baseboards as part of the job which they painted after installation, essentially painting them to the floor. Now, there are large, ugly cracks in the paint where the two meet. Photos are included to illustrate what an eyesore this is. We reached out to MG multiple times via email, phone, and in person, and pleaded with them to make this right but they took zero accountability for their installation errors or their poor recommendations for our lifestyle. The only resolution they offered was for us to pay them more money to come back and replace individual damaged planks of flooring. Needless to say, we declined. If you want a floor that lasts more than six months and a company that stands behind their work, I strongly recommend looking elsewhere.