Recently Convict Hill Flooring did a fabulous job for us! I worked with Christian to pick out vinyl plank flooring in early Spring and after making my choice Christian came and measured to give us a good estimate. I called her several times asking for different options (installing over existing 27 yr old wood flooring, tearing out wood flooring, and dustless option) and each time she sent out revised estimate via email. We decided to proceed and after ordering materials gave us a date for early Sept. A crew, headed up by Uriel, arrived first day at 8:30 AM and worked till 6PM. Highest work ethic I've seen/experienced in a long time! Ripped out old wood flooring and perfect install from Tues-Thurs. Christian had follow up carpet stretch in 2 rooms meeting new flooring, and painters next day to paint shoe molding and job completed by Sat.AM. Never saw any of workers looking at their cell phones while working!!! Beautiful job from start to finish and highly recommend! read more

Convict Hill Floor Coverings is AMAZING! Just this last year during the holidays, in our hour of need, the owner of the business personally responded promptly to our call, quickly surveyed the situation and dispatched the appropriate trades-who quickly and professionally resolved our problem. Convict Hill's owner communicated with us throughout, not only about the timing of repairs but the price. Everything she said that they would do, Convict Hill did masterfully. In addition to their latest services, They also renovated our kitchen (looks Great!), laid our hardwood floors and carpeting (Wonderful!) and perfectly updated our bathroom fixtures. And they always are touching base after the job is complete. You should consider Convict Hill Floor Coverings for all your renovations, tiling, and floor covering needs-they will do the job right. read more

We've been customers of Convict Hill Flooring for 28 years. Last week we had them remove our original laminate flooring and install new flooring. Upon completion of this $15,000 job we called to let them know that one of the floor electrical outlets was not secured to the new floor. Christian told us that she would bill us extra to send someone to secure this outlet! It was fine before they took it up. The other three outlets were correctly secured as this one should have been. We are very disappointed with Convict Hill Flooring. read more

Stop in and see Christian and her team. Incredible customer service and a full showroom. They have everything you need for your next project. Amazing selection and great prices. read more

We entrusted this store owner with our floor covering throughout our house. There were lots of problems at every turn. 1. We came home after a long day at work and the wrong floors were lain. As it turns out, the manufacturer mismarked the boxes. The way they handled it was very poor. Instead of making it right, they gave us a small discount on the price. 2. When they laid the bathroom tile, they chose tiles that looked as though someone had dropped a wrench on it. Our brand new tile had big gashes! They fixed that, but it should not have happened in the first place. 3. They carpet they laid went well, but I later felt ill-advised on it as it does not hold up to stains as I was promised. If you go to this shop, be sure to be at home during the process to oversee the work and product. read more

Convict Hill - Carpeting Near Me - Austin, Texas

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Great customer service! Worked with Christian and her staff. She was even friendly with my high energy toddler who had to accompany me on all my trips into the showroom. Highly recommend. read more

Christian at Convict Hill Floors was very helpful in the purchasing of a hard to find tile. I appreciate her willingness to guide me. Mia P. read more

Christian is amazing. 2nd project we have done with her and hands down would do it another!! Trades are quality, on time and mindful of cleaning up the mess. She oversaw our entire upstairs remodel. Two bathrooms and a wet-bar with all new floors. On time, came in almost exactly in line with her bid and hung in until it was 100% done (she bird dogged some small punch list items). Would definitely recommend her...she sticks with her works, is no non-sense and is willing to be as involved as much or as little as you want her (I.e she brought small sample selections that we we chose from based on experience and our taste) and we needed to be hands off as we both work and have three kids. It's not just Flooring at Convict Hill Flooring!! read more

The snobbery is real. Was like pulling teeth to convince them we were even worth giving a quote. If you're not doing a full home renovation with an unlimited budget they don't want your business, but will happily criticize your design choices for free! Fortunately we shopped around--there are quite a few independently owned flooring and tile places in Southwest Austin--most were cheaper and ALL were far more gracious with their customer service. read more

Christian and her team were recommended to us by our realtor. As you can see from the photos, our house was in dire need of a floor revamp - old loose tile, and a mix of laminate and wood in 3 other rooms. First impressions as you walked in our front door - yuck! So we bit the bullet and went and looked at flooring options at the showroom. Christian is an efficient floor salesperson - welcoming, full of relevant information, not pushy, not giving us ideas about things we did not want. We went with a brief - and she responded appropriately. We were well informed about the demo/install process and were happy with the results. We chose luxury vinyl plank, as it seems to be popular and ticks many boxes of homeowners with children and pets - attractive, quiet, easy to clean, water and scratch resistant. Voila! A beautiful floor installed with minimal fuss. Yes, there was dust - but we were prepared for it, and managed to stay in our home while the work was carried out. If you need a new floor and are sick of the terrible tiles in your home, I can highly recommend Christian and her team. read more

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I was really happy to be recommended to Convict Hill Flooring. Christian came out quickly to give us a quote. Their pricing was very competitive. The work started on time and even finished ahead of schedule! The work was top notch. The crew was polite and kept the place clean during the process. I would whole heartedly recommend them to anyone! My floors and and shower are stupendous! It's been the best contractor experience I've had in a long time. read more

I am extremely pleased with Convict Hill Floor Covering. We have used Christian and her store twice. We originally had them install handscraped hickory floors in our home. They did an amazing job. They had to undercut our stone fireplace to make the floor fit under and it looked amazing. Then fast forward 2 years and we ended up deciding to sell our house. Our realtor told us that it was the most beautiful floor he had ever seen. It truly was amazing and we loved it. It held up amazingly well for 2 years. It was a Johnson variable width floor and we picked it by throwing keys and toys at the sample. Christen's crew did an amazing job installing it. When we purchased our next home it had really plain white tile with white carpet. Having three kids we knew that carpet had to go and we decided we had to have the same exact floor we had in our old house. We had a very tight schedule because we wanted to have the floor installed the one week we were leasing back our hold house. Christian made sure that we could install that week and also made sure that she wouldn't deposit our check until after the deal on the house closed. (We didn't want a large amount of money coming out of our checking account that would cause the bank to freak out). She really put her neck on the line by agreeing to order our supplies without cashing our check. They did another amazing job. They did crack one tile on our fireplace and came out and repaired it right away. To me a company that goes out of their way after payment to make things right is worth their weight in gold. Anyway we are extremely pleased with Convict Hill Floorcovering and will use them again! read more

I will second the recommendation of the installers. They are very careful and professional as well as being polite and considerate. That really makes a difference when you have them in your home all day for a few days. There were some issues with my installation, but they were resolved to my satisfaction. I got estimates from 3 different companies and CHFC was the only one that really seemed to want my business. The others took forever to provide an estimate and only then after I phoned them asking where it was. I don't think you'll find a better choice for floors than these folks. read more

I can't say enough good things about Christian Gribble and Convict Hill Floor Covering and Design. They just finished a complete remodel of my bathroom and it is stunning! Christian gave me a detailed schedule at the beginning of the project about who would be in my house on what days and what they'd be working on. Subcontractors we're knowledgeable, respectful, and on time every single day of the 2 month job. Christian was on site at the start of each new stage of the remodeling process. In other words, she does her job as a general contractor rather than expecting the home owner to direct and oversee subcontractors. I look forward to working with Christian again on my next project! read more

It is our pleasure to recommend your services. My husband and I chose to use your company because of your professionalism and high standards and we could not have been happier with the results. From the beginning of the process your professional team gave us excellent service on our hardwood floor installation. Furthermore, your crew was punctual and exceptionally courteous. We are thrilled with our new flooring. Very well done! read more

I feel an update is warranted after reading Christina's review. I am insulted she felt it appropriate to resort to name calling and the blame game. This reply is directly to Christina. Christina: First, how very rude to call any client names no matter your experience. You are in the customer service business and dealing with all sorts of clients is part of the package. I have read several review sites and what I found in response to all poor reviews by your clients or potential clients is you or other staff never take responsibility. All issues are turned around and blamed on the client. That alone is extremely poor customer service and in my opinion, you should not be in this business. It's not for everyone. You claim you have been in the industry for 25 plus years, yet you're unable to take square footage and calculate it into linear feet? You have the audacity to write in your reply the client did not know what they are doing. Regardless if you are dealing with an experience client or inexperienced client, you are the supposed expert and should have the knowledge and ability to guide your client. You actually told me to stop asking questions and to figure it out myself. I support a very large and worldwide client. I would have been fired if I spoke to my client in the manner you spoke to me. It doesn't matter if they are nice, rude, knowledgeable, unknowledgeable, right, or wrong. Trust me when I write they have extremely high expectations and I ensure they are met without exception. I never place blame on my client. I am in the customer service business and I conduct myself professionally 100% of the time and would never tell my client I will not do business with them, resort to name calling, be rude, etc. I value them above all else and they are always right. It should not matter if you took the measurements when it comes to assisting the client with turning feet or square feet into linear feet. It's fine for you not to be responsible if the number provided by the customer is incorrect, but it's not okay to be rude when the customer clearly is asking for your assistance. People order carpet by the square foot everyday regardless how the vendor submits the order. We actually ordered the additional carpet needed by square foot and it was a perfect foot. Your pride bit you square in the nose, and you have lost a $15,000 job I had quoted to have new cabinets, countertops, and sink and cabinet hardware. Pretty sad. I actually wanted Convict Hill Flooring to do the job, but when elsewhere at your request. I've read so many reviews that state they feel the staff is snobby and rude. read more

Went there looking for bathroom tile... Nice guy tried helping me out, however the owner did not seem to think it was worth his time. While he was trying to help me, she tried to continue having a conversation with him about a large project they were working on, ignoring the fact that we were discussing tile, or that I was even there! The experience reminded me of the "snob appeal:" of boutique design and flooring businesses. Thank goodness for internet shopping and the big box guys who want my business. BTW, I'm remodeling 3 bathrooms and a Kitchen..and I'm sure they don't care! read more

Christian did an awesome job updating our kitchen. She was patient helping us select tile for the floor and backsplash. Her crews were very professional and did their work in a timely fashion with great results. We found a tile mosaic that we wanted installed behind the cooktop. Christian found a backsplash tile that complemented the mosaic and her tile installer did a terrific job installing it and the backsplash tile surrounding it. read more

Convict Hill Floor Covering installed all new wood floors on the first floor of our home, ripping out old carpet first. Three months later, we remain very happy with our floors. When installing, the Convict Hill Flooring team did a good job of keeping the mess down while in process and then cleaned up thoroughly afterward. They checked and double-checked with us during the process to be certain the installation went the way we wanted it to. Christian, a very hands-on owner, and her team have customer service and customer satisfaction deep in their business culture. We are a delighted customer read more

When we budgeted for a home remodel we wanted to make sure and support local businesses to aid the economy so we chose Convict Hill Floor Covering . Over the past 2 months we have dealt with many contractors while going through our home remodel. In comparison to the others CHFC was average. We dealt with the same issues as most of the contractors we dealt with (example: workers showing up more than an hour late, more than a few imperfections in the work, language barrier resulting in unintended results, etc.). I think this review would have had 3 stars but we did deal with a contractor who was superior in quality, service, and price which set a very high bar to compare the others to. Hopefully you will have better luck than we did, take care and happy remodeling! read more

By chance we found Convict Hill Flooring and Christian can't be more pleased with the renovations to the lower level of our home. This was our first renovation and Christian was there to make it as painless as possible. The subs that installed the flooring were absolutely amazing. They were on time and when they left you would not know they had been there. They cleaned up after themselves every time they were in our home. The painter also did a great job painting all the cabinets and floor molding. I am a very precise person as well as a business owner and I am sure I drove Christian crazy, but she was polite and took care of all minor issues. Christian is very knowledgeable in all aspects of renovations. She provides a timeline and schedule outlying what and when each stage will be performed. We finished ahead of schedule and we feel this is a direct reflection of her ability as a contractor and the quality of people she employs to do the jobs. Christian will be our first call with any future projects! My husband and I would definitely refer Christian and her team to our friends and family. Do yourself a favor and call Christian. She makes it painless and perfect!!! Jeannie & Jason read more

This place was awesome! I can't wait to do more floors with them. Brad was very professional and delivered everything just like he said. We were under a tight time crunch after we bought our house. We needed to get the carpet up and the new hardwoods down in one day, a Saturday non the less. Brad's crew was fast and clean. Our new hardwoods are beautiful! read more

I looked around at several flooring businesses as well as DIY options. For the money, Convict Hill gave me the best price and quality workmanship that is second-to-none. At the same time, the staff there was quick to respond when I had questions or concerns and that made things a lot easier when I couldn't be onsite to watch the hardwoods get put in place. Convict Hill put in three rooms in two days and the look is stunning. Their follow up and guidance on prep and post-work cleaning was also a great addition. read more

I contracted Convict Hill Flooring to do a total remodel of my kitchen, guest bathroom, interior paint, tile and carpet in my entire house. Christian and her crews were professional , on time and followed their daily schedule to a tee!! Even after the demolition of my floors, bathroom AND kitchen, the area was cleared, swept and livable after each day of work. The entire project took 2 months AS SCHEDULED! To be honest they probably would have finished a week sooner, but I had a scheduling issue. Living through any remodel of your home is a challenge, but now, sitting and looking at the results, fills me with gratitude and admiration for Christian her entire crews. Ultimate professionals. I feel like I had perfect remodel experience. Thank you!! read more

Convict hill was the cheapest by sometimes thousands of dollars when comparing other local places. Also, the quality was everything I ever wanted in wood floors! I love them and could not be happier. read more

I just had the worst tile experience of my life. We chose Convict Hill because they were convenient to our house, but I will never do business there again. The owner is very unpleasant. A mix of snobbery with general disdain for our home and project. Their material is overpriced and the labor although quality was also overpriced. The unexpected costs were super high for minimal amount of extra work. Primarily she went out of her way to insult us repeatedly. I'll never cheat on The Tile Guy again. read more

Convict Hill Floor Covering is amazing! We used them first for a tile job in our bathrooms and kitchen, then later for wood flooring. Christian and her staff go above and beyond the call of duty. Christian is very knowledgeable and works with you to select the right product for you. She answers all questions and is there any time you need her, always making you feel like an important customer, no matter how small the job. The crews she uses are some of the nicest people I've ever met. They are professional, clean, and polite, all of which are extremely important when inviting people into your home. But most of all, they are very fast! Even though our projects are complete, Christian still takes time to answer questions re. maintenance, etc. I will use them again for carpet soon. read more

Excellent! Two projects completed and not one negative thing to say! We are extremely happy with our new carpet and hardwood floors. Christian walked us through the project from inception to the completion in a very professional manner throughout the entire project. Great selection, quality of work, terrific installers and just a great service all around. I would highly recommend Convict Hill Flooring to anyone, who wants the job done correctly, professionally, and with no surprises! Bravo! read more

I offer my HIGHEST RECOMMENDATION for this business. They had come highly recommended by one of my good friends, and boy was she right about them. Christian, the owner, bent over backward to ensure that our experience was superlative. We were on a strict budget, and Christian made sure that everything could be done on time and under budget...and it was! The craftmanship of the men who installed our tile was perfect. In fact, my husband, who is an avid DIY-er, said that the installers were "artisans" and that there would have been NO WAY he could have done it himself. Do yourself a favor and visit with these folks when you need flooring or kitchen counters. You'll be ecstatic with the process and the result. read more

Convict Hill installed Silestone countertops and a subway tile backsplash for a recent kitchen remodel. Terri and Christian were very friendly and easy to work with. The workers were all very professional and did an excellent job. I would definitely use them again. read more

The owner is on-hand to provide expert service. The showroom is clean and organized... this is a local business that is doing it right! No reason to go to the big box stores when you can get personal service here. read more

Store owner rude and unprofessional. The work that was done was subpar. Would recommend using anyone else.

These folks did a great job for me and fast so we could get our house ready to sell. Their price was substantially lower than Home Depot and more professional. read more

Just had the best experience walking in here. My husband and I are looking to have a few rooms carpeted and after stopping in Lowe's and leaving frustrated and heading to Home Depot for a better, yet mediocre, experience it was so refreshing to receive intelligent, friendly, prompt and helpful service here! We found something we liked at HD but really didn't want to give them our money if we could avoid it. I was afraid an indie store would be super pricy but like to support local when we can. Not only was the service great right when we walked in but they are mailing swatches of the 2 we liked right to our house to decide. The price is actually LESS than the HD carpet and they include the pad, installation, removal and furniture moving. HD included installation but charged for everything else. Once we get our swatches and finalize color we will definitely be using them! Hope install goes this well- will update after it is in. Thanks Brad! (Also they said their carpet is nylon vs poly which we were looking at and that is apparently better- not that I know) read more

We purchased the backsplash materials and had their installers install it. They were amazing from start to finish. I had heard great things from a friend about Convict Hill Floor Covering and they definitely lived up to her praise. We would definitely do business with them again! read more

We have had our floors, countertops (kitchen and bathroom) and backsplash provided by this Company. We had a wonderful experience. Christian was great on giving guidance and the work personnel were amazing. All the work was done, well, done timely, we love the selections we made and couldn't be happier. They also used Uncommonly Clean to remove our furnishings and replaced them when the flooring in the entire house was replaced. We were so impressed we have hired Uncommonly Clean to do bi-monthly cleanings. I would highly recommend both Convict HIll (Christian) and Uncommonly Clean. read more

I stopped by here to compare prices on replacement carpet for my rental property. I had already paid HD to do a carpet measurement, but I had an uneasy feeling about HD's "carpet sales" and "carpet installation" team thanks to the other reviews I read on Yelp about buying flooring at HD. I stopped by Convict Hill Flooring and the staff was extremely helpful and knowledgeable about carpet. I chose something similarly priced and much higher quality. Their professional installation team communicated well, arrived on-time and did a great job installing. Customer service here is excellent. read more

Extremely unpleasant experience. This was such a bad experience that I still shudder when I drive past this business. Unfortunately, when I went into the store, I was wearing my gardening clothes, which seemed to have compelled the owner to treat me like a homeless street urchin. When I asked about materials and prices, she said "her clientele" (a group of people much more elite than I, apparently) and "her customers have an expectation of quality," implying that she seemed to have deemed me too unqualified to also expect. I've never been so condescended to or treated with such snobbery. After my other home renovations, I'm fairly well-versed in materials and costs, and I found her products to be no better than others'--yet her prices are exorbitant and her attitude is extremely unpleasant. Entering this store was a complete waste my time, and I'm sorry to have ever dealt with the owner. I'm glad her business is so good that she can afford to treat people like me with complete disdain and disrespect. Unfortunately, for her, I was coming from Circle C and renovating my second home, so it was her loss of a great deal of business. read more

No doubt in my mind that I made the right choice using Christian with Convict Hill Flooring! After going through a 2 1/2 year remodel, carpet was the last big project on the list. To put it mildly, I was burnt out and needed someone to make this an easy stress free process for me and my husband. Christian provided a caring, professional attitude with lots of patience along the way. The original carpet I decided on was on back order and could not be installed for 3 weeks and I was in need asap. She called her rep and they worked it out to get us an even better carpet installed by the following week. The few things we hired out on our remodel we ended up being disappointed with the quality of work that was provided. Not with this company....great product, service and installation. We would definitely use them again. Thanks so much Christian!!!!! read more