The following review is a tale of epic collapse and utter disappointment. Enjoy.
This place used to be great. Yes, there are long lines out the door starting around 11am. Yes, the service is slow. Yes, it's like a sardine can in there. Yes, they over emphasize Italian words in the most irritating way humanly possible a la Giada de Laurentiis (https://www.facebook.com/Giada-de-Laurentiis-Over-pronounces-Italian-Words-10150117844815195/). But it was worth it. Freshly sliced meat and veggies, high quality ingredients, and delicious, soft, freshly baked bread almost akin to a Portuguese sweet roll. An Italian, or "ITAAAALIIIIIIIAAAAAANNNNNNOOOOOO" as the woman at the register shouts, to die for.
The key takeaway is that it WAS worth it. WAS. Not anymore. Somewhere over the past year, they decided to substitute their amazing bread, which made the sandwich in my opinion, for this disgusting, narrow, so stale it's petrified French bread. It's awful. Every bite is like putting a chainsaw in your mouth. You cannot finish a sandwich without drawing blood. Literally.
Nevertheless, while they now predominantly use this diamond cutter shit bread, they still have the soft bread. When I first noticed the difference, I started specifically requesting the soft bread. This is where I reached my breaking point. At first, my request was met with jeers and snide remarks from the staff. I let it slide because they gave me the soft bread and the sandwich was still great. But eventually, they just started ignoring my request all together. They try to make 1000 sandwiches at once, shouting "NEXT" in your face like a broken record, just handing them out at random with no discern for your specific requests.
When I went in today, I specifically asked for the correct bread twice: once when I ordered, and once when he handed me the sandwich. I asked, "This is the Italian with soft bread?" to which he curtly replied, "Yes. You ordered an Italian." Sure enough, Ginsu bread.
I can imagine the situation when they decided to bring in the new bread. "Why don't we substitute one of our signature ingredients for this horrendous bread that eviscerates your mouth? The customers will love it!" And the rest of the assholes that work there just nodding their heads in agreement. They should change their name to Casa Razor-sharp Bread.
If you like waiting in line, small, crowded spaces, being yelled at, rude staff, horrifically slow service, and sandwiches that draw blood, Casa Razdora is the place for you. If not, I suggest you check out Monica's Mercato in the North End, where you can get a true Italian experience.
This is the last time I will ever set foot in this shit hole. Seriously. Fuck Casa Razdora. read more