Dealing with this dealership has been a nightmare to say the least. When I purchased the vehicle we checked the Carfax and there was nothing regarding damage. There was some damage to the rear doors which they said they would fix before I could pick it up. So they kept it an extra week and when I came to pick it up the repair was not done at all. They said they wouldn't repair it because it was going to cost too much and the price reflected the damage on the Van . Cost me $1700 to fix the back doors. When I got home from picking up the van the next morning I went to get in and the van smelled like mildew. I had to rip the floors out and it turns out they were all wet. Don't know how that happened maybe when they washed it all the water came seeping through the dents in the door or possibly a leak in the roof because now, as I told my salesperson, I'm trying to convert the van into a camper and when cutting out the roof for the fan, I discovered the roof is mostly 1 inch thick Bondo and that there was major damage done to the roof. Nothing was disclosed as to this damage. The inside of the roof was covered with sound deadening kill mat that covered a bunch of welds and holes to pull the roof back out for repair. When I picked up the van I was supposed to have KARR alarm system. They didn't activate that so I had to spend three hours and go to another dealership and have it done. When I picked it up there was no driver side visor. Safety hazard and an issue that should've been resolved before pick up. On top of that, It's been two months and I still don't have my title because the DMV said the paperwork has not been completed by the dealership. I've called regarding these matters and I'm always put on hold and told that no one is available and to call back. Stay far away from this dealership especially if you're buying a used vehicle. Next stop BBB read more

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I'm dropping my initial rating from a 2 to a 1. After dealing with an inept and disorganized dealership who wouldn't honor a fair claim (or even find record of my filing of it), I stopped giving them business and took my services elsewhere. Unfortunately, I was still stuck with a car and brand I dislikes, but was glad it was at least paid off and felt blessed to have transportation. That all changed when on a roadtrip and my transmission/torque went out. I barely had 60k miles in my Nissan Juke. This car lived up to it's name- I got juked. I learned from the mechanic that this is a common issue with the terrible Nissan brand. There are even class action lawsuits about it. Even my uber driver on the way to the mechanic was talking about her nissan transmission going out at 50k miles, and the new replacement going out 5,000 miles later. FYI- transmission problems cost thousands of dollars. Even identifying the issue with a mechanic costs a couple hundred dollars. I am so glad to be rid of the awful Nissan Juke. I will never ever ever ever ever (did I mention EVER) buy a Nissan or do any business with Carson Nissan. If you are smart, you won't either. read more

This place is a fraud I bring my car for check because is giving me a lot problems and after 5 1/2 hours they come out with is nothing wrong with the car and still charge me $160 for the labor and I said what labor,I have extended warranty and I should paid only $100 and this guy favian wow he lie to people and don't really explain to people that they gonna force you to paid even if they didn't do nothing to my car what a waste of money and time to this stupid place never bring my car here anymore. read more

Carson Nissan - #CarsonNissan #dontgothere #thisplaceisjoke - Car Dealers Near Me - Carson, California

Came here to get a quote on replacing the bulb on the passenger side headlight of my 2016 Frontier. They quoted me over $200 because they said they have to remove the bumper. What a crock of shit. It literally just requires the battery that's behind the rear of the headlight that's under the hood to be moved while the bulb is replaced so you can get access and that's it. $200 for that is bullshit. Beware of this place. Never coming here again read more

They did a great job performing the schedule maintenance for my electric car. Checked all systems and parts and replaced only essentials. No over charging or pushy selling. Technician Ozzy was super helpful explaining all the details about what the car needed and how I could help keep the car in good shape. They made going to get the car serviced easy and pleasant. Also only a mile away from good coffee shop Intelligentsia on Carson St. They have outdoor areas to wait also. Clean waiting room is comfortable. This is a great place. Everyone was friendly and helpful. read more

Poor customer service and they charge a premium for service. Left a detailed email regarding all of the issues with my visit in January 2024 with zero response from any of their support team. Will never return. read more

Be careful with there free tire program. They say they will order the tire and then not. So when you show up to get them they try and give you a cheaper street tire instead of all terrains. Now leaving with tires that are not road legal. Good job Nissan. They knew I had a 1000 miles trip when I ordered and knew the tires needed replace. read more

We just got a great deal at Carson Nissan. The service, patience, and care from the staff at this location was wonderful. Now we get to drive home in our new Platinum ride. read more

well mr angel im still waiting for my keys car manual and floor mats. please can you complete this deal. I hope I haven't been bamboozled read more

Carson Nissan - Angel is the guy to work with... day three with my new car... not happy! no floor mats only one key... unbelievable... no car manual.. - Car Dealers Near Me - Carson, California

First and foremost, Angel is an OUTSTANDING sales rep. I say this because not only did Angel not try and cut corners, he was very straight forward, very welcoming, he even gave me tacos. It's wasn't like a sale to me at all! I'm very satisfied. You guys have to look for Angel! read more

Carson Nissan - Look for him! - Car Dealers Near Me - Carson, California

Happy to have been helped by Giovani from Carson Nissan. He was Very knowledgeable about the vehicle and very patient in explaining things to us and answering all our questions. Would recommend him to anybody who is looking to purchase a vehicle read more

Do not believe them! I applied I had communicated with a woman named Liz who is a bull shit liar! I told them listen im coming from a little over an hour away.. I explained my credit is challenged if its a problem ok no problem.. Just don't waste my or your time. But she continued that im approved and we have programs to help so i decided to go .. She didn't even come to meet me some manager came out said he would help me. Bottom line he said sorry cant do anything for u which was fine.. But them saying to come as if everything was good and would put me in a new vehicle was bull shit so don't talk a woman named liz she a liar. read more

When I called about a vehicle that was listed they told me just come..... turns out they lied about the mileage on the used car... When I got there they said oh must've already sold... But then I looked up the license plate number edit match the pictures they just used the bait and switch to get me into the dealership. Terrible tactics customer lost on their part read more

Not sure what happened to this place but I am not coming back! I have been coming to Carson Nissan for about 6 years for when I can't make it to my regular mechanic for routine jobs. Today was supposed to be what I thought would be a simple job in a oil change. I kept receiving emails that my car needed service, so I made an appointment for 930am, brought my coupon and my car. I showed the guy my coupon, and everytime I come I always get the vibe they don't like coupons.Whatever.... Fast forward 2 1/2 hours LATER, I was finally done with waiting, so I took it upon myself to go up to the guy who happened to just be standing there and asked him for an ETA on my CAR. He said it should of been done already so he calls up department and the paperwork was just delivered (supposedly) I go and pay around 1215 and looked at the time it was ready on the paper it said 1030. I understand they also gave me a car wash but that does not take 2 extra hours when I had an appointment. I could of gotten a heads up with a time frame. If you're in a time crunch I don't recommend this place. I don't get my service here anymore as I've gotten 2nd opinions and they've saved me thousands as to what Carson Nissan would of originally charged me. Looks like I won't be getting my oil changes here either as they don't value the customer or giving great service. read more

Ryan H is a liar and won't answer his phone. He told me to come in and to meet with the GM on Tuesday at 11 to cancel the extra alarm. I came in, the GM told me that he didn't know anything about it and it's already signed and sealed. I have to live with it. I went to the dealership 3 times since the original date and I am so pissed. Wasted my time going there. Even though the car is a CPO, the service department of the same dealership I purchased the car, stated that it wasn't and won't do anything about the battery. I am only getting 50 miles per charge on average but it doesn't mean a think to them. I called consumers affair. I hope they do something about the cheaters. read more

This dealership is horrible as far purchasing any new car, we had bad experience with one particular the internet sales person, she had take it or leave it attitude. read more

I want to give a huge shout out-KUDOS to our Sales Rep.-Julianna Aroche, I went through Kelly Blue Book to get the value of my vehicle. But also, went in to Carmax and got an appraisal, which was just right about the Kelly Blue Book Value! We met Julianna, she took the initiative to contact us and we setup an appt. "Early"! After, going through the #'s, the trade-in (matching Carmax appraisal), and equity...we walked out with the Perfect price and payment plan for our new 2021 Nissan Kicks, woohoo!! In and out within 3hours. I highly recommend Carson Nissan-Julianna Aroche for all your questions, purchase on a New or Used vehicle. She will take care of You- VIP Status! Thank You again, Julianna. A very happy new car owner read more

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Haven't had car two weeks yet and it's already in service for a busted front axle. I hate it here, I hate this experience! People have all been nice but, this is unacceptable! Keep you posted as to the remedy because, this isn't good business! Certainly not worthy of a good review! I'll post if anyone reaches out with a viable solution!!!! Update: My salesperson Juan checked on me that was good. My service tech Ossie called to let me know the extended warranty people will not cover due to preexisting issues. Whatever that's bullish. Ossie also, kind is going to check with Management and I'll post the conclusion. I'm still irritated that 2weeks isn't until tomorrow after purchasing on Feb 8 and I'm without a car. We've got to do better. Update: Saturday text recieved that Mgmt decided to fix the car. No offer of a loaner or anything. It's now Tuesday and I've been without a car. Yesterday, an offer finally made of a loaner however, the car is supposed to be complete. My biggest issue is NOT A SINGLE COURTESY CALL FROM MGMT. Nothing bad business thus far. Update: Called service this morning since 7am, cannot get service tech, cannot get manager and still no call. A person from the warranty dept. called to sell me an additional warranty although, the first one covered... NOTHING, LAUGHABLE! Update: FINALLY rcvd car just yesterday. Had to make contact as following up is not a strong suit here. Tech states car was ready Tuesday and he left a msg. I never rcvd a msg. I stated it would've been AWESOME if a call was made to me especially, if you hadn't heard from me by Thursday. SMH. Upon delivery, CAR was filthy, trunk contents thrown about, fender off and pieces hanging. They have fixed the fender and then attempted to state it was brought in that way...By this time, I'm like WHATEVER. They go and rinse off and when the young man brings it too me. He just hops out and walks away... LIKE HELLO, so it's done? No Thank you. No Nothing and sadly, I had to inquire about paperwork. Update Today: THE ONLY CALL FINALLY RCVD WAS FINANCE as they are ready for the down. She's the ONLY reach out since this nightmare began. She's was polite but, it's just AMAZING everyone is communicating when money is desired. No COMMUNICATION was rendered when after only 2 weeks, it's in the shop for a week. No loaner offered until the day, the young man stated he called ro 3 advise it was ready...I HAVE THE TEXT. Why would I need a loaner when, you said you left a msg it was ready... INTERESTING! The start of this relationship on Carson Nissan's side is sketchy to say the least. Apparently, I'm going to get a call from a Manager named George Villegas let's see, if I'm able to update with a FINAL POSITIVE! read more

Made an appointment with them over the phone and specified I wanted the vehicle. They told me they would reserve it. I drove all the way here, and the first thing they say is the car sold. I'm not mad that I didn't get my car like a princess, I'm irritated with the fact that they didn't have the consideration to call their client. I would have come out if they said they had another car I might want. Unfortunately they decided to waste my time instead. No pleasantries when we arrived, just a blank stare and a "you been helped?" Lol go somewhere else read more

I have the worst buying experience at this place. Please DO NOT purchase a car from this dealership. They will rip you off and treat you like you're not a valuable customer after they have your money. I found out the hard way by doing business with this dealership. I recently traded in two cars (2019 Nissan XD Truck and 2018 Nissan Altima(bad transmission) for a 2015 Audi and less than 6 months and I've already encountered issues with the car. I asked them to repair it and they told me my warranty expired when they never even offered me a full warranty. The bottom line is...it's not about the warranty. It's about good business practice and business ethics. It's about keeping your customers satisfied because customers are the reason why a business remains in business. In the past, I've never experienced this much stress and devastations with the other dealerships. I had a better buying experience at Nissan Long Beach and Cerritos Honda. Again, please DO NOT do business with Nissan Carson. They are the worst in customer services. I still have the crappy Audi and I'm keeping it to follow the Lemon Law guide lines; after more repairs done and this car is still having issues, it will be reported as the Lemon Law. Please help me boycott this business. What a huge financial loss! -Niyom read more

Best service .. I have always had the bests customer service,they are always very helpful,attentive and very nice to help customers.. thank you for the best service.. I love my car Nissan read more

As i went in with an appointment to see the car I been looking for a long time! Alex was straight to help me with everything he made sure I tested drive to the car explain everything about it and every detail it had inside and outside which was great for me to get familiar with what the car came with! He did his very best hearing me out in my budget and got me every quote I had asked for so I can see what deal worked out for me the most ! He made sure I got the best deals ! He was so helpful and patient that I walked out the next day with my dream car ! I'm so glad everything went well ! Thanks a lot Alex ! &' Carson Nissan ! read more

They are disrespectful to clients. The entire team is in on the scam! Edgar Hernandez the manger is the most disrespectful, arrogant sales manger I ever interacted with. I did not buy the used Lexus I was interested in because of him marking the car 12,000 above the internet listed pricing. The used internet prices are a scam to get you in there buyer please be aware! If I could have given Zero stars that what I would have done! Don't waste your time. read more

I don't recommend this location for the service of vehicles. Tones of car problems since I purchased this car back in 2015. Since last year around August, I took the car, the engine light was on and off. Out of 10x I would say 1 time I didn't have problems. 2 weeks ago I left my car for the same reason. There's no communication from the customer's service department. Every time I would call and try to speak to the head supervisor she wasn't there. it amazes me to know that nobody wants to help each other out. A lack of customer service, especially coming from Nayelli, Chris, and all of those people in there, have bad intentions with people. 3 days ago I received my car and yet the engine light is back on. I'll fight for my rights. Nobody deserves this after paying off my vehicle it giving me a tone of problems. Note: NISSAN don't waste your time in replying. read more

My problem with Carson Nissan is their lack of empathy and understanding for inconvenience no apologies no nothing very arrogant if it wasn't for the battery having a warranty I would not be here no more service at this godforsaken place. No star from me. read more

They have a add for a Cargo van for 19,999.00 .. I came here they said 35,000 . Not professional, and obviously there taking advantage of people. I wouldn't recommend this place to anyone!!! Please please do not come here! read more

Ya han pasado mas de 5 meses sin recivir mis placas esto ya me tiene hasta la madre por que voy y hablo con el gerente de ventas y el vendedor y no me tienen una respuesta congruente la verda no les recomiento este dealer para nada corran de ellos y tambien la me comunique con el DMV y me disen que el papeleo esta incomplento por parte del dealer que Mal servicio por lo menos Deverian de a sumir su responsabilidad.... read more

Alejandro set the bar across the board for a perfect customer experience. He took the time to listen to our needs and budget, and had several quick recommendations. From the moment I reached out with a brief inquiry, Alejandro was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. We loved being able to look at it and test drive it without him hovering, Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! the whole experience took less than 2 hours on a Busy Monday!  Just wanted to also give a huge personal thank you to Chris and Jaron for helping me and my husband out with our purchase of our new truck. Both gentlemen were attentive and supportive of what we needed. They very knowledgable, friendly and professional. They took good care of us gave us a good deal and answered all our questions. Thanks again guys! read more

I purchased my Nissan Murano from Carson Nissan. On December 22nd 2021.my car stopped and was taken to the dealer. II called several times and no one returned my calls about my car. On January I0 I went to the dealer and they said my car was ready and the reason it stopped my car was not connecting and needed to be readjusted. It's still is under warranty and cost me 189.00. Also my car had 82025 miles went given to them. When I picked it up it had 82853 miles someone there drove my car over 800 miles. The service person stated they drove only 6 miles. I'm sad, angry and disappointed they did this to my car. I asked for my 189.00 dollars back. I'm talking to a lawyer to file a claim against them. This takes miles away from my warranty. Do not buy a car from them. Also they gave me a rental not full and I returned it not complete to the 1/4 tank five dollars short the cashier would not give me back my car until I left and went to put an additional five dollars in the rental car. Terrible service department. read more

I use to love this dealership how rt ever it has changed. My last few interactions with them have not been great. The receptionist are unprofessional when you call, the service department employees are combative also you make appointments weeks in advance and they never seem to be accommodating. The previous service manager was excellent, boy have times changed. read more

Had a service appointment that I had to reschedule, they were good with the re-schedule. When I arrived, one other car was there being assisted. Plenty of employees standing around and no one greets you. I waited, they just look at you.. after some time I start my car, one gentleman walks over and asks if I have an appointment, I said I did, he placed a green service card on and walked away. I sat and waited and waited, no one came. I walked back inside gave the green service card back and left. This was the 2nd time I have had this happen at Carson Nissan. Many employees will stand in groups chatting, no one assisting. read more

I bought a 2019 Rogue , had it shipped to Hawaii. It took Linda Webber 109 days to figure out the simple car registration. I had no use of my vehicle for 15 days . Her answer was to drive illegally and if u got a ticket " Her company would pay the ticket". This was the worst experience of my entire life . They could care less . I have been lied to, cheated out of money ( I have all my records) and a 109 day complete text thread . Buyer beware . The company that owns the dealership could care less. There is no integrity , no truth and let's be perfectly clear when you give someone your business it should never cost the customer money 3 trips the the DMV and lost wages . There are 15 Nissan dealerships in southern Cal. Any of them can do better then these pathetic people . read more

2020 Nissan Murano....We were helped by Angeles and she was beyond fantastic. Her calm personality and the way she laid out every option for us helped my wife and I get out of a bad financial situation and into a better vehicle. To us this was a better financial investment. We certainly rushed her on time but she made it happen and the individuals who work here got us in a great deal. Thank you read more

Carson Nissan handled the situation & redeemed themselves ! Thank you , I appreciate it !

I stopped by to check out the Nissan GT-R and wanted to test drive it. I was a serious customer ready to make a purchase, but they acted like it was a million dollar car and no one would be able to drive it? How am I going to buy a car and not be able to take it for a test drive? I was able to turn it on and rev the engine, but someone came out and immediately took the keys and turned the vehicle off. I was there with family and my father in-law saw a vehicle he was interested as well. We started talking numbers and they came back with thousands of dollars in dealer BS accessories. They definitely dropped the ball with 2 customers that were willing to purchase 2 vehicles. The cars are still on the lot as I'm typing this. read more

Do not email me anymore. I plan on leaving your company a horrible review.  I set up a appointment to see the car and test drive it so I can buy it. When I showed up the cars battery was shot.  That would of been nice to know before I drove 40 minutes to get there. That is not where the horrible  customer service ends. Then I asked the guy to give me a value of my truck. He tells me $500. $500 are you serious.  I left and went to carmax and bought me a Toyota prius right after leaving your shady place. And they gave me $7000 for my truck. $7000 and your place told me $500. Is that how business is run there.  I am going to be putting this review on yelp and your website and wherever else I can so people do not get ripped off from you guys. I do not have a single positive thing to say about your company.     If you are reading this take your business somewhere else. Unless you want a car with problems.  And take your business somewhere else so you do not get ripped off with your trade in.   Conclusion. They brought me in and the car was not even working. They offered me a insulting $500 for my truck when a hour later carmax gave me $7000. read more

The service department will gaslight you for refusing to get a major repair done at their shop and blame that mechanic for something broken that never was until you returned to them. It's been a week of h*** for this business to take responsibility for breaking my A/C after a routine oil, tire, and flush. Instead I was told by the advisor that the previous mechanic broke it months ago when I got a repair done. My A/C had beeen working perfectly fine up until taking it in on Saturday. And what makes things much worst, management and a lot of employees don't work after 3pm even when they knew you were there about a complaint and still chose to leave. All in all don't buy, sell, trade, or get your car serviced at this location. Go elsewhere. read more

I am so disappointed with this place. I've bought 3 cars from this dealership, all past buying experiences have been nothing but the best, but this recent purchase has been the absolute worst! For one when I traded in the car, I was not given a second key or manual to the car. I was asked to return the following weekend to pick them up. The weekend after my car completely stopped turning on, I had to return once again, and to top it off the car had to stay there for almost 2 weeks!! BRAND NEW CAR and I was already experiencing issues. My car finally gets fixed and I was promised a "package" for the inconvenience for everything I went through. One month later the package I was promised, never happened. False promises. My service guy won't return my messages, and I haven't heard back from the manager. I am really upset over this experience. You would think that they would treat a third time buyer better right? read more

Do not trust the price listed on their website - they will waste your time with a low advertised price & when u go in person to the dealership the sales manager will tell u that their advertised price is not valid! read more

Bait and switch! Avoid especially if you're a person of color. Went in a while ago because they wanted to purchase my car that was gonna cost me over $5K to fix. BAIT AND SWITCH. When it was called out, got threatened with police. read more