It was a wonderful experience as soon as I opened the door I was greeted with a welcoming smile. The Sales Consultant Rodel Angeles asset me and right away he had the car infront of me. After visiting 4 different dealerships, it was a wonderful experience that I had. Not only in customer service but in price, and value as well. I'm very happy with my Hyundai Palisade Calligraphy top of the line car. thanks thanks Rodel you're an excellent and expert sales consultant a kind person!!! Veronica Aranda. read more

I have nothing but positive praise for my experience with Hyundai Carson. From The first point of contact to the moment I drove away with my new car, I had nothing but great service. Let's be honest, most of us don't enjoy the car buying process as it can be tedious and stressful but they made it easy. My partner worked closely over the phone with Rodel, the sales agent as we saw a car online we were interested in purchasing. Rodel was responsive and answered all our questions. He sent photos and we were so confident with the support, we hopped on a plane and made our way to the dealership. We had a warm greeting and enjoyed made to order coffee while we filled out our paperwork. The showroom is clean and comfortable. Many customers were sitting and enjoying the lobby while waiting for car servicing. I would highly recommend this dealership. read more

I'm not one to write or post reviews a lot, but my last visit with the service department made me want to write one. Now, this is about my 3rd time coming here for service and I didn't really enjoy it. First, I had an appointment for service at 8:15 am. I arrived about at 8:07 am and there were already a good amount of cars waiting. A car next to me had got there first. A service agent came to me first, which already made the customer next to me a little mad and it was apparent as we were walking in, the customer called her out on it. I felt bad but still went in. Now, I did feel like my service agent this time around wasn't as persistent in trying to get me to buy the additional recommendations my car needed (I just wanted an inspection and oil change, btw it cost $144.00). But the guy next to her was my service agent in my last visit, and I felt like he gave me some what of an attitude about not getting the recommended treatment he previously advised. He said "I remember you guys I told you guys before to buy it," and the vibe I was getting was just not welcoming and it just felt to me personally that I was being a little guilt tripped into buying the recommended service/treatment. I didn't decided to go through with the recommendation because I'm low on money and I don't really drive my car like that anyways so I feel like I'll be fine. I asked AI after about the recommended service and it also said they are not URGENT repairs anyways. Now for the part that was the cherry on top... my service agent originally told me it would take 2 hours to do it. I was understanding since there was a lot of customers when I came. However, by 11:00 am, I didn't hear anything back. Not a call or text. I had called and she told me how it actually had been DONE already for a while but she wasn't able to get back to me because she was helping customers. I understand that at a certain point, but if you're assigned a customer, you are given the responsibility to be communicative with those clients!!! I just feel like it's the bare minimum to give updates to your clients, especially when it's done, at least. I'm just disappointed that my car had been done for a while and no one had told me. I also was supposed to receive my multi-inspection video, but I never received it... I HAD to ask for it when I was paying/checking out. I didn't receive an apology on the late notice that my car was done too. So I'm not sure why I have to be paying for this service when it's not even good service in the first place.... Lastly, when I was paying for my service, the service agent next to mine had called a customer. While he was calling another customer, he ran out to his coworker outside (that was driving a car), and the customer picked up. By then the service agent had left and the customer on the phone was waiting to get an answer so my service agent started speaking on the phone on his behalf. I was like bruh?? Overall, the service I received on my last visit has put me off and I will be looking elsewhere for service. It sucks because this was 7 mins near where I lived so it was convenient... but now I'm just questioning the quality of the service I received and whether if they even did a proper inspection.... I've read other reviews as well where other people had similar disappointing experiences with the service department, so do with that what you will. read more

Caveat emptor! Let the buyer beware! I had scheduled an appointment with a sales person on Thursday, August 6th to come to Hyundai Carson on Monday, August 10th for a test drive of the Ioniq 5 N. This was then confirmed by their Internet sales manager on Friday, August 7th and again the morning of Monday, August 10th. In the late afternoon of that day, I took time off of work early and drove one hour to the dealership, only to find that they had not yet received the car. This was a complete waste of my time and effort that could have been avoided if they had given me the courtesy of informing me of a delay. This is a terrible way to run a car dealership. Moral to the story, prospective buyer: Make absolutely SURE they have the car you want on their lot before you make a trip there. read more

I'm not a fan of the service department at this dealership. I brought my wife's Elantra GT in for a simple oil change and a routine inspection. I made an 11:00 a.m. appointment online and noted that I would be waiting for the vehicle. I arrived about 15 minutes early. While checking in, another customer was checking in at the same time. I have no idea what she was having done to her vehicle, but she was told it would be about a two-hour wait. I asked how long my oil change would take. I was also told two hours. I asked, "Even though I have an 11:00 appointment?" One of the service advisors said that appointments are simply to let them know who's coming in they don't actually reserve a service spot. That was a new one for me. After about an hour and a half, I noticed the other customer's vehicle was finished, and she drove away. Meanwhile, it took about two and a half hours before my car was finally done. For a basic oil change and a so-called inspection, that's pretty ridiculous. A couple of other things continue to annoy me. They never seem to put an updated mileage reminder sticker on the windshield after the oil change. It's a small detail, but it's something customers expect. Then there was the inspection report. They recommended replacing the drive shaft. Unless I'm missing something, since when does a front-wheel-drive Elantra GT have a drive shaft? Recommendations like that don't inspire much confidence and make me question how thorough the inspection really was. It's safe to say I'll be looking for another dealership to service my wife's car in the future. read more

Hyundai Carson - Car Dealers Near Me - Carson, California

I purchased not 1 but 2 vehicles from Josh at Carson Hyundai all within 3 months. I wanted the 2026 Hyundai palisades hybrid calligraphy in a certain color inside and out . He was able to get it for me. They go above and beyond. They made me and my family feel welcomed. They answered every question we had. Direct, concise, and honest. They worked with my husband and I to get us into the vehicle of our dreams. Thank you Carson Hyundai and Josh! The Lewis family read more

See all

I don't leave reviews often -- but this experience demanded one. Hyundai Carson kept my vehicle for over a week and never once called me with an update. I called daily, sometimes multiple times, and was either ignored or promised a callback that never came. I eventually had to borrow my wife's car and show up unannounced just to get a straight answer from Daniel, the service manager. My car was not washed as promised. I was charged over $700 with no acknowledgment of the poor experience. The service recommendations included repairs on components I had replaced less than a year ago -- and the technician's own video contradicted the written estimate, which raises serious questions about the integrity of the recommendations. To top it off, I received a text afterward asking me to give a "10/10" on this survey. I'm giving zeros wherever I can. I am a patient person. It takes a lot to push me to this point. This dealership managed it without breaking a sweat. Avoid Hyundai Carson. You deserve to be treated like a customer -- not a transaction read more

Hyundai Carson - Car Dealers Near Me - Carson, California

NEVER BUY A CAR FROM THESE CON ARTISTS. They'll kiss your ass when you're in the dealership buying a car, but the second you have a serious problem, they'll do everything they can to shift the blame onto someone else. I purchased a 2026 Hyundai Palisade XRT Pro from Hyundai Carson in March 2026. In August, the vehicle drove itself into another car. I understand that the accident itself is not necessarily the dealership's fault. What happened afterward, however, is absolutely unacceptable. When I brought the vehicle back and reported problems with the car's computer and safety systems, the dealership initially asked whether they could review the vehicle's EDR (Event Data Recorder/"black box"). Then, seemingly out of nowhere, their story changed. The next day, they told me that my vehicle does not have an EDR. That claim is extremely difficult to reconcile with the documentation for the vehicle. The 2026 Palisade owner's manual specifically contains a section titled "Vehicle Data Collection and Event Data Recorders," and the manual states that the vehicle is equipped with an EDR. I contacted Hyundai Corporate directly, and Corporate confirmed to me that my specific vehicle does have an EDR and that it made no sense for the dealership to tell me otherwise. So let's think about this logically: if the accident were unquestionably my fault, why would anyone have a reason to prevent the vehicle's data from being examined? The dealership initially wanted to look at the EDR, then suddenly claimed the vehicle had none. That change in story is extremely suspicious and has completely destroyed my trust in this dealership. To make matters worse, the dealership then told me there was "nothing they could do" because they were supposedly not Hyundai, but merely a "reseller," and that I needed to deal with Corporate. This is incredibly different from the sales pitch I received when purchasing the vehicle, when they went out of their way to portray themselves as my one-stop shop and promised excellent customer service. Now the dealership is no longer answering my calls, and when they were answering, the people I spoke with were incredibly rude and dismissive. I have never dealt with a dealership that was so eager to take my money and so unwilling to stand behind the customer afterward. Whatever happened to the idea that a dealership should actually help its customers when something goes seriously wrong? HYUNDAI CARSON IS A SCAM. They treated me like a valued customer when they thought they were going to make money from me, and the moment I needed actual assistance, they wanted nothing to do with me. If you're considering buying a Hyundai, GO TO ANOTHER DEALERSHIP. There are plenty of Hyundai dealerships in Southern California. You do not need to give your money to these people. AVOID HYUNDAI CARSON LIKE THE PLAGUE read more

My car salesman Christian was super helpful! Mauricio was very transparent as a financial officer. To be honest, top to bottom this was the most professional, honest and helpful dealership I have ever encountered. They sent me an Uber to pick me up from Inglewood, and gave me an unbelievable offer for this 2019 Jaguar F-Pace. It honestly was too good to be true and they worked with my credit to help me get the lowest interest rate and even included an extended warranty. As someone who has had terrible experiences with car dealerships, I would honestly say this should be your first option for buying a vehicle if you are anywhere near this area! read more

See all

Worst sales department. Can't even get me a quotation right. Asked 4 times what I want until the got it right and the price was 200 higher! When I complained, the sales manager didn't want my business because he didn't like my attitude and tone. Since when does a buyer have to kiss ass to the dealership!! read more

Norman and Gigi are some of the worst sales people I've ever talked to. I was very upfront, I want the ionic 5 limited in this colorway with a $3000 dealer discount. I told them the first dealer that can do this deal I will buy from. They told me they will get back to me if they can do it, which they never did. A day later they ask when I'm coming in and I told them I'm buying at DTLA Hyundai bc they said they will do my price. To which they asked if they could beat it and earn my business instead. I asked if they can beat it, to which they respond with "come in and see what my manager will do" I told them no, tell me over the phone or I'm buying at DTLA. They then say ok let me talk to my manager again and then don't get back to me for the rest of the day. They then text me at noon the next day asking which car I wanted again... such terrible sales training and communication at this dealership. Just go elsewhere. read more

This is a cool location. I took my car in without an appointment, early morning. Got the oil change with a couple of new filters. I was there an hour or so maybe two hours. The employees were nice and seemed to be happy. Fresh popcorn was made and vending machines were working. I was glad I didn't have to stay all morning even though I showed up without an appointment. Yay. read more

See all

I had a great experience at Hyundai Carson. The whole process was smooth and friendly. Rodel was incredibly patient, understanding, and fun to work with. I also really appreciated that the team worked with us on the price and helped us get a much better deal than where we initially started. Overall it was a great experience from start to finish. read more

8/29/26 i had an appointment to install an anti theft . I had the most rudest and non chalant service by Giovanni. He had me sit for a whole hour, to tell me they did not have the part ! There is no common sense there . Why did they not call me and say don't come we do that the part . First he lied and said the part that they had was broken . Then I asked for the manager Richard another one full of excuses, and then telling me why Giovanni should have said, don't tell me that I'm the customer . This will be the second time I dealt with Giovani I don't understand why he still works there ! read more

Manager has terrible attitude sales personal no type of help. Wanna run credit to test drive a car bunch of clowns.

We traveled 60 miles in LA traffic to purchase a Hyundai Tucson from Hyundai Carson, because of our positive phone conversation with General Manager Robert. Upon arriving we were not disappointed, Robert delivered the exact deal that he'd promised with no hassles or pressure. And it was an exceptional deal, one that no other dealership in SoCal offered us. The friendly & knowledgeable staff made us feel welcomed and well attended to. Our salesperson, Christian, did a great job of introducing us to all the car's bells & whistles. We left feeling confident in our understanding of our new vehicle. Manager Eric has excellent communications skills, and he explained the financial considerations both clearly and simply. This was our first time purchasing a Hyundai, and we're thankful to Hyundai Carson for making it such a positive experience! read more

Do not come here. I am not being hyperbolic when I say this is the worst treatment I have ever received from a dealership. If there were ever a dealership that fit the stereotype of "used car salesmanship," this would be it. They bait-and-switch. On February 21, I negotiated a lease deal for a 2026 Hyundai Ioniq 5 Limited in person with another dealership. When it came time to sign the paperwork, that dealership had sold the color I wanted. So, immediately afterward, I contacted Hyundai Carson and one other dealership to see if either would match the agreed-upon deal. I spoke directly with the sales manager at Hyundai Carson, Niles, who told me he would work on the numbers. I then received a text message from the dealership confirming that they had spoken with the manager and that the deal would be matched, stating that "it is doable". I was explicitly told that if I came in that day or the next morning, they would honor the deal. I called back and received a second verbal confirmation. Based on those assurances, I left a personal appointment and drove over an hour to the dealership. When I arrived, Niles had already left. The salesperson assigned to me then presented a deal that was $80 more per month than what had been confirmed in writing. I calmly explained that this felt like a bait‑and‑switch and that it was not an appropriate way to treat a customer. The salesperson then told me, verbatim, "You are not a customer because you have not purchased anything yet." At that point, I left. Another dealership later honored the original quote without issue. This was a complete waste of time. Do yourself a favor and go elsewhere. read more

The service department at this dealership is extremely disappointing. My experience started with a scheduled 7:00 a.m. appointment, yet the service staff didn't arrive until approximately 7:10 a.m. After checking in, I was directed to a waiting area next to a showroom that was under construction. The constant construction noise made the environment uncomfortable and difficult to tolerate. I attempted to pass the time by watching television, but one TV was set to a Spanish-language channel and the other was playing reruns of a low-budget sitcom. I asked if someone could provide a remote so I could change the channel, but no one made any effort to locate one or assist me. Around 7:45 a.m., I stepped outside to get away from the noise and noticed that my vehicle was still sitting where I had left it, untouched. When I went back inside to ask why no technicians appeared to be working on vehicles, I was told that the mechanics had arrived and were already in the shop. I explained that no one appeared to be working and questioned why the dealership schedules 7:00 a.m. appointments if service work doesn't begin until much later. The response I received was that administrative tasks take time and that my vehicle would be completed soon. My car was finally finished around 8:30 a.m., and I was informed that an oil change and a 40-point inspection had been completed. Considering the vehicle did not appear to enter the service bay until after 8:00 a.m., I found it difficult to believe that both services were performed thoroughly in such a short period of time. Between the late start, poor communication, uncomfortable waiting conditions, and questionable service process, this was a frustrating experience from beginning to end. Based on this visit, I have little confidence in the professionalism or attention to detail of this service department. read more

Hyundai is a franchise of fraud. My hyundai engine died while driving multiple times leaving me at risk of death. Hyundai knew about the problem, inspected the car, hid the problem, then FLAT OUT REFUSED TO HONOR the 100,000 mile warranty. Lawsuits to follow. read more

Rodel was the salesmen who helped me and at first I went In there without thinking I would get a deal that was worth leaving with my new car that day. Him and Kris took my car as the trade with a great amount of equity and got me as close to where I wanted to be as they could. My dad (who is a retired salesmen of 20 years) even came down to check out the car and was very pleased worh the deal they gave me he told me take it and get the new car. So I got to leave with my new 2026 palisades and I got the trim above what I came in looking for. Rodel and Kris were such great help in making sure I was happy especially since my husband had seen the car just yet he wanted to make sure I liked the car and got a great deal to come and file all the paperwork and as to his surprise too he was extremely happy with how they took care of me. He came right after work to file all the paperwork so I could leave with my new car ! Wife and the kids are so happy!! Thank you Carson Hyundai to your amazing customer service !!! read more

See all

Had an appointment here over the weekend, hoping to buy a little mini cooper I saw on their website. Our salesman Diego was great, but the finance person made us feel unwelcome and unwanted. He was so unhelpful that we ended up going to a different dealership that same day and bought a car there. Would not recommend. read more

I would like to make a shout out to Alex at Carson Hyundai. He was very professional and was able to get us a great deal on a new 2026 Hyundai Palisade for my wife. He was able to work with us and he made our experience at Carson Hyundai a great one and stress free. He's very friendly and is willing to work with you if you work with him as well. So Thank You Alex for providing great customer service and professionalism!! read more

I've had a great time at the Hyundai Carson dealership! Rodel was an all around great guy and salesman who helped me out with purchasing my first new car! The staff who assisted with the process were also very knowledgeable and friendly. The whole vibe was chill and the closeness of the community that is Carson was seen in the way they interacted with each other and with me Vicente in Finance also helped out a whole lot with explaining everything as this was my first big girl purchase too! read more

We purchased a used car that was featured on the website and had a good experience. Jennifer Robinson, a sales manager, ensured that the small amount of paint damage was repaired right away as promised in the deal and provided a loaner car during the repair process. She was pleasant and responsive, ensuring all of our needs were met. A good word as well for Cesar in Service - super friendly and helpful. Overall, a nice car buying experience. read more

I had a wonderful experience turning in my 2023 Hyundai Ionic 6 and leasing a 2026 Hyundai Ionic 5 at Carson Hyundia. I wouldn't normally post most of my experiences with leasing cars over the last twenty years because it can be painful, rude, deceitful all coming from the dealer's side. But walking into Carson Hyundai for the first time after I couldn't make a new deal with my previous dealer closer to my house I was greeted by the salesman Josh L. who was great and made the negotiation pretty painless and we closed the deal very fast. The GM Sean Evans was great on approving all the things I asked for. Sales Manager Eric Huth was terrific in moving my deal along.and making sure my other car was totally paid off. I will use them for service over my local dealer and look forward to going there shortly for some instructions on my new vehicle. read more

They did a very good job and it runs so much better! They replaced brake shoes A tune up. Fixed the front end lower control arms, they showed me the torn bushings. Everything during inspection was videoed so I could see the worn parts and showed me the old parts. They aligned car, by the way the shop is brand new with all the latest new machines. The Alignment machine is new and everything is new! The car drives perfect now! Everyone is so nice. Even washed my car. read more

After several "less-than-satisfactory" experiences with the service department at another local "South Bay" dealership where I purchased my 2019 Sonata SE, I decided to try this one. I have to say the service department at Hyundai Carson is night and day better in every way possible. Even though it's farther from my house, it's worth the drive. The work was done on-time as promised, the facility is clean and modern, and the level of customer service was top-notch. Special call out to my service advisor Daniel Aguilar--thanks! read more

Joshua T helped us out. He was upfront/straightforward. He didn't waste our time. We didn't feel pressured at all. I really appreciated his help. He showed me several SUVs that I was looking at. He was very knowledgeable. Overall the entire staff was very nice and I left feeling great in my new SUV. THANKS Joshua. read more

About a month ago I went into the Hyundai Carson and I had a really good experience with Ryan! He was very friendly and was willing to negotiate on the price of the car I ended up buying. My boyfriend and I were there a while and he even was kind enough to give us some slices of pizza! Highly recommend working with Ryan at Hyundai Carson! read more

The sales team at Hyundai Carson are truly incredible people. From Diego, the sales consultant who stayed in touch with me throughout the process, to Erick Ortega, another sales consultant who made sure I was comfortable and had everything I needed when I arrived, the experience was outstanding. And a special thanks to Oscar Perez, the Finance Director, who worked his magic to get me into a vehicle -- and to my surprise, it ended up being a 2021 model. These gentlemen are fantastic, courteous, and fair. If you're having trouble getting into a vehicle, I highly recommend visiting them. Ask for Diego, Erick Ortega, or Oscar Perez. They will definitely take care of you. Just tell them Eugene Wright sent you. read more

Amazing staff . I went to another Hyundai they said I had to to make an appointment for 1 week later. Carson Hyundai took me in the same day. Turns it was not a big problem they got me back on the road same day and was able to to continue my vacation read more

Hey everyone tuning in ! If your looking for the vehicle of your choice you'll most likely find it here at Hyundai Carson !. First & foremost thank you to Vanessa & Alfred for the patience & hard work to make my deal happen . They're knowledge on the vehicle I wanted was spot on but most importantly knowing where I needed my payments to be at , knowledge on financing was very important moving forward , to be clear with refinancing to be at a better payment plan with lower apr interest rates very important im thankful truly to drive off the truck I needed & wanted . Thank you to Vanessa for sales getting this started & seeing it thru also to Alfred sales manger for making this happen for me a true blessing Team Hyundai with very professional guidance big thanks ! Please stop by for your future car purchases! read more

I purchased a 2025 Hyundai Kona SEL at Hyundai Carson and had the pleasure of working with Mike, Josh, and Vincent. Mike was wonderful, discussing the cost of the car, offering any deals and discounts available to make the sale happen while keeping it affordable. He also went above and beyond to make sure everything in the car was to my liking before driving off with my new baby. Josh was very knowledgeable, showing me the different features the vehicle had to offer and answering any questions I had. Vincent made the contract signing process easy and painless. He explained things in detail and answered any clarifying questions I had. An overall wonderful experience! Thank you so much Hyundai Carson for getting me into my dream car! read more

Hyundai Carson - 2025 Hyundai Kona SEL - Car Dealers Near Me - Carson, California

See all

Avoid Hyundai at All Costs - Horrendous Customer Experience We leased a 2024 Hyundai Ioniq 5 because it was supposed to be reliable and backed by Hyundai's "great customer service." Instead, it has been a nightmare. The 12V battery is defective, confirmed by Hyundai's own roadside assistance test reading: "BAD & REPLACE... This battery has reached its end of life. Immediate replacement is advised... Battery fails to meet industry standards." You'd think this would be simple - replace the battery under warranty. Instead, Hyundai has done everything but fix it. Hyundai Carson couldn't be reached for days. Phone lines were down with no notice online. Their chat support gave us a non-working phone number and cut us off. We tried calling another dealer, Hyundai Torrance, who told us flat-out, "there's nothing [they] can do" because we didn't lease from them. We tried contacting Hyundai Corporate, who took nearly a week just to get us a service appointment, during which time we were stranded multiple times. We were also specifically instructed to just keep calling roadside assistance for jumps. When we finally got into Hyundai Carson, we sat there for over 5 hours. No loaner. No rental. We showed them the failed battery test. Their response? Recharge the battery, test it immediately after, claim it was "fine," and send us home. The rep even admitted the battery was "barely above the threshold for failure" -- immediately after recharging. Still, no replacement. Hyundai also told us on the phone that a component has to fail two diagnostic tests before they'll replace it. When we asked for this in writing, they sent us an unrelated warranty clause about vehicle buybacks that had nothing to do with it. Meanwhile, the car keeps failing in dangerous, disruptive ways: Stranded at night in a parking lot with our kids. Battery died at school pick-up -- had to take a $75 Lyft just to get our children. After charging overnight, the car started but refused to shift into gear -- scrambling to get kids to school. My wife stranded at a dentist appointment, forced to jump the car in a parking lot to get home. Safety sensors malfunctioned while parallel parking with my wife and kids inside -- the car slammed on the brakes for no reason and locked until restarted, causing a traffic jam. Dead battery also prevented us from locking/unlocking the car or even opening the charging door. On another day, we had to jump the car twice just to manage school pick-up and back-to-school night. We even sent Hyundai a second failed diagnostic test from their own roadside assistance. Still, corporate refuses to commit to replacing the battery, offering only conditional "if/then" statements: If the dealer agrees it's warrantable, then maybe towing, rental, or costs will be reimbursed. The issue is that Hyundai has already acted in bad faith by refusing a genuine warranty repair, and we can't keep running to the dealership without alternate transportation at the risk that Hyundai will pull the same bad faith garbage. This is our only vehicle. We're a family with kids and busy lives. Instead of honoring their obligations, Hyundai has treated our time as disposable and our safety as irrelevant -- all over a basic 12V battery. We have spent thousands on this lease, and Hyundai has given us nothing but wasted time, repeated failures, and outright misrepresentations. Bottom line: Hyundai has breached its promises, its warranty, and our trust. This is the worst customer experience we've ever had, and we will be pursuing legal remedies. read more

Disappointing Experience - Bait and Switch Tactics I recently had a frustrating experience with Carson Hyundai that I feel potential customers should be aware of. I live about an hour away and had been seriously considering a 2024 Hyundai Palisade they had listed at $38,998 on CarGurus. I reached out and spoke with Mike, who was initially helpful. I was completely transparent with him--letting him know I had a deposit on another Palisade and that I'd already been to several dealerships. I told him upfront that I was not interested in any dealer add-ons. Mike assured me that they could remove any of those if needed. We scheduled an appointment for a cold Sunday evening, and I made the long drive with my two young kids to see the vehicle. The Palisade looked great, the test drive went smoothly, and I was happy with the advertised price. When we sat down to talk numbers, I didn't even try to negotiate lower--I was ready to close. Then came the surprise: nearly $5,000 in mandatory dealer add-ons. These included a $699 3M protection package, $799 battery protection, $1,499 SWDS security system, and $1,499 for Allstate paint and fabric protection. I asked to remove them, especially since Mike had promised that was possible. The response? Since the vehicle was "priced so low," they had to make it up with these extras. In other words, they would not remove a single add-on, despite what I was told. Trying to compromise, I offered to keep two of the add-ons if they could bring the total down to $2,000. The manager flat-out refused and said "no deal." So after all the time, gas, and effort--plus bringing my kids along--I had to walk away empty-handed because of classic bait-and-switch tactics. The kicker? Just a few days later, I received a call from Jerry, their Internet Sales Manager, offering the add-ons for the $2,000 I had originally proposed. But by then, it was too late--I had already bought a 2024 Hyundai Palisade from AutoNation Hyundai Valencia without any of the dealer games or extra fees. To top it all off, I noticed that Carson Hyundai has since raised the price of the vehicle to $40,998, likely to give themselves more "wiggle room" for negotiations while still forcing those same inflated add-ons. If you're looking for an honest, transparent buying experience, I would highly recommend steering clear of Carson Hyundai. It's a shame they don't honor their word, especially when families like mine are making serious buying decisions based on what they're told over the phone. Be cautious and don't fall for the low-price bait! Instead, buy from AutoNation Hyundai Valencia and ask for Roger! He made the process smooth, honest, and stress-free. read more

See all

Shady dealership! If you can find the car you want somewhere else...consider it. I have been in the process of looking for a car for a few months now, looking for a low mileage (below 100k), inexpensive small SUV for a family member. Not easy to find, but now I have one more thing to consider shady, bait and switch dealerships. I picked this dealership because they had the car and the price i was looking for... Once I got there I walked up to the dirt covered cars (to be fair, construction next door) and lot with no sales people around to greet...OK, maybe now pressure. Now let's find the car. Finally find it after searching the whole lot. As I am there circling the car prepared to pounce... 2 younger guys pull up in one of the other used cars with bags of fast food and they greet me with a proper, "Sup?"..felt like I was at a 80's high school hool parking lot in a bad movie. Then they walked off. Thought maybe they would come back after the embarrassment of jumping out of a used car with greasy bags...whelp, so much for that. Walk into the building a couple minutes later, majority of the staff and sales partying in the what I assumed to be the finance bullpen eating the grease burgers and shooting craps...from what it looked like. I stood there waited see if any unoccupied sales people would look up. Finally an older guy lifts his head from his phone to ask if he could help and if I needed anything. Told him I was there to look at a car, but if everyone was too busy...I could come back at a more convenient time for the dealership . He told me they are "no pressure and not sharks" is why they ignored me...OK Checked out the car...inside, muddy footprints on the plastic protector for the mats, stains on the liner, dirt/ dust finger prints, used and unused napkins, and half drank water bottle. I asked why it was so dirty inside and not like the pictures (I understood the construction dust outside). His response, "must have been a loaner" ‍. Obviously, this car was the previous day's lunch runner. We debated why it was clean or not...couldn't handle the excuse coming from the kindergarten mentality (felt like I accused him of eating chocolate and he was denying it as he had chocolate all over his face and hands). Finally asked him, can I just buy this car at the online price, he answer "probably not". He had to ask his sales manager. He told me to look at window sticker, missing, was ripped off and was one of the things I thought was the dirty napkins. Then he said look at the car next to it. "The dealer options, is added and mandatory to pay for..." Another $5000 for alarm system, dealership something ($1499 each), something for $499 , and something for $750...( ok, just $4200-ish). I asked why, these were all useless things to me, then he said "we all do this, all dealerships add these things," "is this your first time looking for a car?" "What you never bought a car...?" This guy was lucky i wasn't "stuff him in the trunk" mood . I just turned and said thanks, and left... hopefully they make enough not sell8ngvcars at this dealership if this is how they treat people. This guy had no idea, how long i was looking for a car and was just ready to buy this one...oh well. Someone just had to be a smartass. read more

Based on other reviews. Bait and switchy. Learn about "money factor" on a lease. Drove all the way from LA. The quote for the lease wasn't anywhere near what they said over text. I'm now paying $200 more to finance per month, guess it's the name of the game. Nice sales people (they gotta be nice or they won't sell cars), but very very bait and switchy. But at least we sorted the deal out. Kind of. Just not the deal we were offered or wanted. Eh. Got an Elantra N with no add ons and no mark up. But drove over an hour for LA, they claimed they had a better deal than anyone else but that's not the case. Get educated on "money factor" which is APR but for a lease. They charged more for money factor which would have had the residual be way more $$$$ to pay off if I wanted to buy the car after the lease. They raised it up way past tier 1 credit and we didn't take the car off the lot and had to rewrite and finance the deal but the were cooperative but bait and switchy-ish. Salesman was nice. They didn't have all the colors they claimed they had either. Overall it was okay but don't ever sign anything without money factor spelled out and checking residual on a lease. It wasn't pleasant to realize we've been had and wanted to redo the deal. 2 stars for just being slimy. read more

Sale manager has a bad attitude headway his car Tesla. Is already fully charge he remover remove how can you charge if his car already there the charger is for customer bought ev car how can buy ev vehicle that you can't charge He take advantage of of the charger Customer willing to buy ev car if they charger for customers not for employees I don't know if the owners know about this read more

Have been here less than handle of times since Covid because I needed to get my car serviced for oil change etc and it's close by my house so it's easy to drop in when I need to during the day especially since I work from home I just bring my laptop to continue working The customer service has always been great and friendly The place is clean from the waiting area to the bathroom Their coffee making machine is Starbucks and there's plenty of places to sit from single seaters to tables Length of service wait time always depends on when you go... average is 2-3 hours really but that's how it is most dealerships honestly But yeah always have had good experiences and never have had bad experiences. read more

See all

I went to get my antenna fix cause it got ripped off at the car wash and my blind spots weren't working. DANIEL AGUILAR made sure I got everything fixed and a great price. Awesome service . read more