This is a review for service! I took my 2011 Mazda2 here for routine service while I was in town and they did a great job. They serviced my car many times before, both routine and not, and it always went well. What really stood out to me this time is I didn't feel like bringing my 16 year old car to them was a burden. Service departments in the Sacramento area turned their noses up at my car, provided terrible service, and seemed to exist to push me into buying a new one. Not here! Thanks to David for the great customer service and enthusiasm. read more

Took a 90 minute Uber to South Bay Mazda to buy a car after my sales rep promised in writing that they would cover the Uber. When I got there, I brought it up again and was told the Uber needed to be booked through their account, not mine, and that they would have to get approval from the GM the next day. I wasn't happy about that answer, but I was still willing to move forward with the purchase. Before they ran my credit, I was very clear that I was only interested in Mazda's 0% financing for 36 months. I have very good credit and expected this to be a pretty straightforward process. Instead, after waiting, my salesperson came back and told me Mazda hadn't responded yet, but they could get me approved through Capital One at 1.99% and get me out the door sooner. That really rubbed me the wrong way. I specifically came in asking for Mazda's 0% financing, so I didn't understand why they were suddenly pushing a 1.99% Capital One loan instead. I later called and was told my credit score was 815, which made the whole situation even more frustrating. I negotiated a very good price on the car, so from my perspective, it felt like they may have been trying to make some of that money back through financing by steering me toward Capital One instead of waiting for Mazda's 0% offer. I can't say for certain that was their intention, but that's certainly how the situation came across. By this point, between the delays, the transportation issue, and the financing situation, I was no longer excited about buying the car. My dad and I went to lunch and I ultimately decided to just Lyft home and walk away from the deal. To be fair, they only promised to cover the Uber one way, so I understand that getting home would have been on me. My issue was that something they had promised in writing suddenly became complicated, and then the financing situation felt like another attempt to change the terms of what I came in expecting. Overall, the experience was incredibly frustrating and completely took the excitement out of buying a new car. My advice is to get everything in writing, make sure they actually honor what they promise, and pay very close attention to the financing they offer. If you're getting a great deal on the car, don't assume they're necessarily going to make it easy for you to get the financing you came in expecting. Buyer beware. Ask questions, verify the financing yourself, and don't be afraid to walk away read more

What an interesting experience. I bought a new Mazda 3 (2 weeks ago) it was my fault for not reading the details when signing for the warranty and gap coverage that I signed for. Luckily what would've cost me $2k I read the cancellation policy and was within the 30 day window. Came back to speak to Lilia and after I asked to cancel these she started saying that she was going to remove the rebates from my original deal lol. What? I asked to speak to the GM and her whole attitude changed. I'll never buy a Mazda again after dealing with her. Steven Perez the original salesman a true professional. Thankfully I worked with him first because I would've never left with a vehicle if not. Update: The response from the manager only shows the type of experience you'll have here. There was no confusion on how to refund the added services because I said I had bought the vehicle 2 weeks prior and showed her the 30 day cancellation clause. This was a misstep on her part and the interaction was recorded so please don't try to save face publicity. read more

I am a first time Mazda owner, along with being a first time leasee and eventually buyer. Three years ago, I leased a car through South Bay Mazda (partially because of their great reviews) and walked away with a nice experience and a Mazda lease for a CX-30. The car has been wonderful and mostly my dealings with South Bay (getting the car serviced) have been pleasant. My lease is coming to an end so I started looking into my options. I decided I want to buy the car in full and had the dealership calling, texting, and emailing me asking me to come in to go over my options together so I made an appointment with Eddie. It was frustrating that I had several different salesmen calling and texting me to come in, I just picked the person who reached out first. I go in and have my appointment with Eddie, promptly tell him I want to buy the car in full, and I want an itemized list of fees. I knew to be prepared to be overcharged, however, Eddie came back with a quote for $5,000 over the residual value of my car (as written in my lease) and could not tell me what those fees were even for. He said he couldn't take them off and if I wanted to buy from Mazda itself, I had to go through a dealership (South Bay), because Mazda would not sell to me directly. He told me to call them that day, that they would tell me the same. I was floored. Eddie lied to me, several times. Mazda's customer service line was closed (it was a Sunday) and when I left and did more research, I found out I not only can buy directly through Mazda Financial Services, but also at the residual price that was given in my lease. MFS was very angry that South Bay lied to me, while also trying to overcharge me $5,000. I know dealerships don't make any money off me buying my car outright after the lease. But the way I was treated was shameful and offensive, and as a loyal customer I would have expected better customer service. I will never trust South Bay with my business ever again. read more

After several days of emails and phone calls, Richard Cassillas and I agreed on a deal for a 2026 Mazda3 hatchback. He instructed me to come to the dealership to sign the paperwork and take delivery. Chris Mack scheduled the appointment by email, and I confirmed. The dealership was a considerable distance from my home. While I was already driving to the confirmed appointment, Richard called and stated that the vehicle could not be released because an inspection was pending. He said he would notify me when it was completed. The following day, I emailed Richard and copied Chris. Richard stated that there was no estimated completion time and that he would contact me once the inspection was complete. Several days later, I followed up with both again and received the same response. I subsequently learned that the vehicle had been sold. Throughout my follow-ups, I was told that delivery was delayed by an inspection. At no point was I informed that the vehicle might be sold to another buyer. The issue is straightforward: the dealership agreed to a deal, scheduled delivery, and repeatedly told me to wait for an inspection, only for me to discover that the vehicle had been sold. This conduct reflects a serious lack of professionalism, transparency, and respect for a customer's time. read more

I went with my sister yesterday to purchase the vehicle she was given the OTD. You all know what happened you get there and they want to change the price and it's no longer what you agreed on. I see why the have such low ratings. My daughter was also interested in a vehicle now I will avoid this dealership at all costs. read more

I had a really great experience today at South Bay Mazda with Ali Samhat and his manager Kyle. I've been in contact with Ali for a few months now and he's been extremely patient with me while I was working through what I wanted to do for my next car. My experience was very consultative rather than "salesy". I left feeling like I made the right decision even though I went in with the intention of getting a completely different car. The negotiation process was great. He listened to what was important to me and we came to a structure that worked for me. I never felt pressured, just like I was working with someone who was trying to provide the solution. Lilia was also amazing walking me through the paperwork. Honestly, just a great and welcoming team. Highly recommend South Bay Mazda and Ali as your rep. read more

I've been a loyal customer of South Bay Mazda for over five years, which is why I was so disappointed by my most recent service experience. I received a mailed coupon for a $99 oil change (regularly $129), but when I arrived for my appointment, I realized I had accidentally left the coupon at home. I explained the situation and asked if they could honor the promotion, especially since it had been mailed to me and I've been a longtime customer. Unfortunately, the service department refused and insisted they could not apply the discount without the physical coupon. While I understand that businesses have policies, good customer service also involves using common sense and showing appreciation for loyal customers. After five years of bringing my vehicle here, I expected a little more flexibility or at least an effort to verify the promotion another way. Instead, I left feeling like customer loyalty didn't matter. Saving $30 wasn't the issue, the disappointing part was how unwilling they were to help. I hope South Bay Mazda reconsiders how they handle situations like this, because a small gesture of goodwill can make a big difference in keeping longtime customers. I will be taking my vehicle to a different business from now on. read more

Mazda South Bay was the worst dealership experience I've had in Southern California. I was told a specific car was available, but when I arrived, they said it had already been sold and immediately tried to sell me a different one. Instead of apologizing, they made me feel like the situation was my fault. It was a very disappointing experience. I ended up buying my Mazda from Mazda of Orange instead, and I'm so glad I did. George was the most helpful salesperson--honest, professional, and patient throughout the entire process. I highly recommend Mazda of Orange if you're looking for a Mazda Certified Pre-Owned vehicle. read more

I was informed today that because of the negative yelp review I left under their business page I was no longer welcome at this location. I had been at this location for about 3 years and on my 2nd leased vehicle. Apparently by warning other South Bay Mazda clientele to be weary of leaving personal belongings in their vehicle upon turning them in for maintenance, I was wrong. I was informed there had been far more valuable properties left behind with no incidents so that "someone here is lying". I'm very disappointed. read more

Definitely not a dealer to make business with. I was looking forward to close a deal for a cx 70, thankfully Steven helped me dodge a bullet. He told me my numbers were not negotiable & even told me if I was on a budget he had cheaper cars to offer. He was in fact, correct, I wasn't looking within my budget so I got my money's worth & got an Audi. If you're looking for a car, visit Audi at Norwalk! read more

I recently had my car serviced from South Bay Mazda on 3/25/2026. On my way back, I noticed that the rear wiper blade and arm had become loose and were partially hanging off. I immediately called the service department to report the issue. I followed up again the next day to schedule an appointment but got a date for next week. Unfortunately, before I could get it fixed, the rear wiper blade and arm completely detached and fell off while I was driving. I request that the repair / replacement of the rear wiper blade and arm be handled as a complimentary service. read more

After the bad experience Southbay Mazda reached out and apologized. Which me and my wife appreciate a lot and we were able to make a deal on the terms we wanted. So they corrected and made right the experience we had Thank you read more

I've been buying cars for over 50 years and I have to say that this dealership was the easiest ones to deal with. Francisco, and Charlie listened to what we wanted and delivered without all of the usual drama of upselling. Great dealership. I would definitely recommend shopping for a new Mazda here. read more

when buying a used car from this location - make sure to check eveythiong inside - undisclosed damages may exist

A friend of mine who's a big Mazda fan, has been trying to get me to switch brands. Several of my previous vehicles have been Lexus and Toyota. Prior to going to Mazda I was driving a Tundra. Wanted something more fuel efficient and utilitarian. As I browsed such vehicles, I found the Mazda CX50 and just have always loved the design when it first came out. Low roofline, wide stance, distinct front and rear aesthetics. I ended up reaching out to my friend's referral at South Bay Mazda (Miguel Mendoza) who was the man! Patient, courteous, knowledgeable and answered all of my questions. The dealership is smaller but super clean, comfortable and welcoming. I test drove the CX50 and knew it was the vehicle for me. Miguel helped me in getting the deal I wanted done. Traded in the Tundra as they gave me a great offer for it. Daniel the sales manager was super helpful as well in helping us get the deal done too. Finance with Albert was a breeze. If in the market for a Mazda, be sure to ask for Miguel Mendoza! Great overall buying experience here at South Bay Mazda! I won't hesitate to bring my CX50 here for service, and won't hesitate to come here again should I look to get another Mazda in the future. Happy with my purchase and this dealership. Cheers! read more

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Run away. They will rip you off. Unprofessional service department employees gave me wrong estimates. read more

I had a very frustrating experience with this dealership due to poor communication and unprofessional handling of a vehicle inquiry. I contacted the dealership after finding an online listing for a Mazda3 and was told to submit my information so my credit could be run. I initially waited because I didn't yet have all my documents ready. When the listing was taken down, I followed up and was clearly told the car was still available, so I proceeded to send my information. After that, it took two days to receive any meaningful response. I was then asked to come into the dealership, but since I live two hours away, I requested the out-the-door price before making the drive. I was instructed to send my ID so my credit could be run, which I did. Immediately after sending ny id ( they already had my credit report ), I was told that the car had been sold by a coworker and was then pushed toward buying a different, new vehicle instead. Had I driven two hours only to be told the car was no longer available, that would have been completely unacceptable. I understand dealerships are busy, but taking days to respond, running a customer's credit, and then selling the vehicle they specifically inquired about--only to redirect them to another purchase--shows a lack of transparency and respect for the customer's time. read more

Bait-and-switch tactics. Be very careful. This dealership advertises significant discounts on their website to get you in the door, but once you show up in person those discounts mysteriously disappear. The price I came in for was not honored, and I was told the online pricing "was an error", which is obviously misleading. On top of that, they force dealer add-ons that cannot be removed and then claim these are "standard LA area Mazda dealer practices." That's simply not true; I've spoken with and shopped at other Mazda dealers who do not operate this way. It was an obvious attempt to increase their margins. Final price offered was over 5500 above their "online price" that brought me to their dealership in the first place. If you're considering this dealer, do not trust the online price and expect thousands in forced add-ons once you arrive. Save yourself the time and frustration and shop elsewhere. read more

Review for Cisco (Mazda Sales) Cisco was amazing to work with from start to finish. He was kind, patient, and never pushy -- just genuinely helpful. He made the whole car-buying process feel easy and stress-free, answered every question honestly, and took the time to walk me through everything without rushing. You can tell he actually cares about his customers and wants them to leave feeling confident and happy. If you're looking for someone trustworthy who will take good care of you, ask for Cisco. He made what could've been a stressful experience feel smooth, simple, and actually enjoyable. Highly recommend! read more

Sales team and finance team is great, service department is not highly recommend it. Several issue occurring but same staff same management and nothing has been improved or updated. read more

The big number on their listing was misleading. Fine print shows an additional $2k in mandatory add-ons. Technically legal but scummy. Refused to reduce it below $1k. Waste of time, would avoid a place with these practices read more

I want to give a shout out to David Choi from the service department. Fantastic job and excellent customer service. Thank you David

Mazda rocks! I just took in my car for its first oil change, and they really give customers the VIP treatment; for a second, I thought I was in a Ferrari dealership. I was so impressed with their attention and follow up report/video on my car's service. I hope to be able to take it back for future maintenance...thanks, Josh and Mazda team! Zoom, zoom! read more

I am very comfortable with this dealership. We've bought two cars from them; in 2017 and just recently. We saw some of the same employees recently who were there in 2017, which is a good sign. Nothing but good, low-pressure experiences with the salespeople, finance guys and service. I like the GM, who remembered me from 2017. I had a documentation problem which I came in to see him for and he took time out to see me and was able to fix it immediately. Buying a new or even used car is an experience you don't forget, and I think this dealership gets that and try to make it a good one for everybody. We'll hope to be back in 2027 for the CX-5 hybrid! read more

My sales experience (both times) was wonderful. The Service Department is exceptional! They are the reason (along with the reliability of my Mazda) were a big reason I returned to purchase another Mazda from them. There is another Mazda dealer closer to my home but I choose to go to South Bay because of the service I've received there. I've owned a Toyota, Nissan, Honda, Hyundai and BMW and none of those dealerships could hold a candle to South Bay Mazda. From Amelia (a receptionist in the showroom), and my salesman (Miguel) to the ENTIRE Service Staff, they continue to make my buying and maintenance experiences stellar! read more

Great experience buying my truck, Awesome customer service from Chris Jones, Sam Demani, and Sam Hussein. Exceptionally impressed easy to talk too and wonderful to make a great deal. I truly recommended this dealership the way they treated us was like we were part of their family. Thank you, guys, so much. God Bless you all read more

I am very disappointed with CISCO The Sales Guy in my interaction with this dealership. I am 8 months pregnant with little to no energy in waiting 4 hours for a bank to get back to me.CISCO THE SALES GUY I had reached out to him letting him know my current situation need a suv for my baby and that my credit wasn't the best. He insisted I come in and run my credit to see if they can approve me then I proceed to wait and he said the bank would call me the next day only to tell me the car was being sold to someone else.... Very disappointed he just made me drive 40 min from where I live to there location just to get the run around. CISCO if you want someone to waste your time CISCO is the guy to go. I put in a photo where he lets me know that the bank would call me and then proceeds to tell me someone else is buying car....,Next time CISCO don't have someone run there credit when they tell you how there situation is and proceed to sell the car they were trying to get . read more

South Bay Mazda - THANX CISCO FOR GIVING ME HOPE. But of course another shady sales man CISCO trying to get his commission - Car Dealers Near Me - Torrance, California

Working with Mazda has been such a great experience. Fajardo and Sam are both really down-to-earth and know their stuff. They make the process smooth and actually enjoyable. You can tell they care about their customers and take pride in what they do. They made my first experience buying a new car enjoyable and I am so excited to get on the road! Thanks South Bay Mazda! read more

If I could give them a zero, I would. Absolutely disgraceful sales practices and sales associates here. Beware of Erick and Andrew. Please, please, please, go to another Mazda dealership! read more

Came in on a busy Thursday for a regular oil change and check up. I was greeted by Josh from the service department and he was super friendly, easy to talk to, and really helpful. It took 2.5hrs for the service to complete since it was a busy day but no problem i had walked to Del Amo Mall it's a 15mins walk and did some shopping as the time passes. I had an absolutely fantastic experience at South Bay Mazda, thank you for making sure I felt valued and well taken care of. read more

I purchased my Mazda from a dealer in a different part of LA but this location is closer to my home so I took it in for a few recalls and a standard service visit. I was super impressed with the service -- everything was done on time and they texted me a video of the oil change, brake inspections and more to show me what everything looked like and the quality of the work. I hadn't seen that before at my other dealer. Included in the price was a drop-off at my house in a newer shuttle vehicle and a pick-up by Uber to get me back. The price, when purchasing the 5-service package they're offering right now, was pretty competitive as well. Overall really impressed and I hope it continues to be this level of quality as I use the rest of services on my pre-purchased plan! read more

The rude, disrespectful and unaware phone operator who was a young woman on 3/3/2026 at 11:35am was incredibly inept and unhelpful. I would not recommend sales or service here. Go to any other Mazda, terrible people here just looking for a quick buck. read more

Just bought cx50 hybrid, our salesman Sam was wonderful. He was friendly and very knowledgeable about the cars. Was very patient with our time to make the decision to get one , there wasn't any harassment that you get at other dealers , overall the experience was excellent, would highly recommend South Bay Mazda read more

The atmosphere is above and beyond hear. They are welcoming and straight forward with pricing. I have always had great experiences here and bring my friends and family to lease / buy. They are all pleasantly surprised compared to other experiences. read more

Top notch service department here! I have brought my 2024 CX-30 in for service twice so far and have been really happy with this team. Charlie and Josh are patient, super detailed, and extra helpful. Both times, their estimate of my vehicle ready time was exactly spot on. The waiting area is comfortable, spotless and stocked with water, tea, coffees & snacks; plus, there is plenty to do close by. I love that I receive a video walkthrough shot by the mechanic (who even introduces himself in the video) to show me the condition of everything they have assessed and also the services they have completed. When I first got my car, the Lojack was malfunctioning, so I dropped it off with Charlie to get it replaced. Even without an appointment, he prioritized me, so I only waited an hour to have it done. On top of that, he offered me some valuable advice: get a protective cover for the remote because they are more delicate than they look AND expensive to replace. I would not have thought about that had he not told me. Josh has walked me out to my car to explain answers to the tiniest questions that I have with my new car during both of my visits. Questions like "am I missing screws on my license plate?", or "would I need a wheel lock to change a tire?" don't just get an answer from him while I stand inside at the service counter. He takes the extra time to walk me out to my car to point out where my license plate screws to the car and show me on another vehicle what a wheel locking lug nut would look like (and let me know that I could also get them added to my car if I choose). Customer experiences like this scream excellence to me. There is another Mazda dealer 30 minutes closer to where I live, but I drive the extra distance because Charlie & Josh are consistently excellent. I highly recommend! read more

This is probably the worst Mazda dealership. I've had a few bad experiences with them including pushy salespeople, disrespectful management who told me "I don't want to answer that question don't you already know this" and general lack of considerateness. Agree with the other reviewers that they primarily care about sales and will tack on additional fees unnecessarily to make a quick buck. Others have told me about their poor experiences here as well and other Mazda dealership locations are much more respectful and helpful. read more

Do not use South Bay Mazda! Took my car there for a 90,000 mile check up after I purchased my car somewhere else. They charge me for a bunch of little things that I didn't need and then two months later, they told me I need a new engine without even doing tests. Once I did the tests I realized I did not need a new engine. This place is a scam [UPDATE AFTER MANAGER REPLIED] We understand we didn't purchase the vehicle from Mazda -- it came from CarMax -- and the pre‑purchase condition technically wasn't your responsibility. However, because of the trust we had in your service department, we relied on your assessment. We were told -- very clearly from David Choi (from the service department)-- that the car was 'basically brand new,' and we moved forward with that peace of mind. That first visit ended up costing roughly what a replacement engine would normally cost. Based on that reassurance, we felt there was no need to purchase the extended protection from CarMax. Now, only a few months later, we are left with no coverage from CarMax, no clear answers from Mazda, and a problem we ultimately had to resolve on our own -- without replacing the engine -- simply by going to a different mechanic who approached the issue with more complete diagnostics. Knowing this, I'm not writing this to argue -- I just want the record to reflect what actually happened. Several parts of your reply do not match our experience, so I'd like to walk through the inconsistencies clearly. At our first visit, we specifically asked for a full check to make sure the car was mechanically sound. Despite extremely low oil on the dipstick during that first visit, no investigation was done into oil consumption Thousands of dollars of work were recommended and completed, none of which addressed the internal engine issue that later appeared. At our next visit after 3 months, we spoke with Jay Mendoza and were told that what we originally requested as a full inspection had actually been entered as an 'oil change with customer recommendations.' That became very convenient later, when we asked why the issue hadn't been caught during the initial inspection. We were then told it wasn't checked because it wasn't filed as a safety check/full inspection -- even though that is exactly what we asked for. During this second appointment, no diagnostic tests were suggested. We were the ones who specifically asked about a compression test, because we wanted clear information about the internal condition of the engine. We were told there was 'no real point' in running that test because you already believed the engine needed to be replaced. Only after we pushed for it several times was the compression test finally performed -- and it passed. At that point, instead of completing the diagnostic process (including the leak‑down test noted on our paperwork), the explanation suddenly shifted. We were told that after the car sat for two days, it produced 'significant blue smoke,' and that this alone justified recommending a full engine replacement. Since then, we have attempted to reproduce that smoke multiple times, both on our own and with other licensed mechanics -- after letting the vehicle sit for days -- and it has never appeared. No smoke, no abnormal engine noise, and no drivability issues. Despite that, the planned leak‑down test was cancelled based only on that single observation, and we were again directed toward replacing the entire engine. Our concern is simple: * testing was discouraged until we insisted * the test that was finally performed contradicted the engine‑replacement recommendation * the diagnosis shifted to an issue that cannot be reproduced * and the more detailed testing was stopped before being completed We are not asking for guesses or assumptions -- only transparency, consistent diagnostics, and a clear explanation of why the process moved straight to engine replacement instead of finishing the full testing that was originally recommended. read more

They refused to fix my car after two visits, accused me of tampering with the car and causing some faults that they caused on the first visit. The advisor failed multiple times to get me on the phone with multiple people. The service loaner reservation system, depending on who you ask, sometimes exists and sometimes does not exist. After dozens of missed calls in the morning, they told me nobody answers the phones before 9am. Except I'd had an 8:33am phone call previously. By refusing to repair the malfunctioning safety equipment on a nearly-new vehicle (well within warranty), they're exposing me and those near me to danger. Which means they're exposing themselves to lawsuits, in the event I have a crash as result of driving blind. read more

South Bay Mazda - Honestly excellent headlamps - Car Dealers Near Me - Torrance, California

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I was looking for a vehicle for my son. We went to South Bay Mazda and had a really good experience. Charlie and Paul were so helpful and made our visit quite easy and hassle free. More importantly, Charlie was upfront with all the costs, honest and was able to give me a final great price. I highly recommend buying your vehicle at this dealership. read more