Amy was the absolute best!! No drama, no games, just simple and honest salesmanship. I got my car stolen (2020 Kia Sportage *sigh*) a few weeks ago and came in here on a whim after not getting any luck with Honda or Hyundai (fine cars but kind of out of the price range and no color options) I 100% did not expect to walk out of here with a new car. The first one I saw was the maroon forester hybrid and LOVED IT. Amy was very knowledgeable and really let us know all the important facts about the car and Subaru. Everyone at the dealership was also quite kind and very friendly. I'm hoping I won't have to buy another car for a long, long, LONG time, but if I do, I'm going straight back here!! read more

Subaru Pacific - Auto Parts & Supplies Near Me - Hawthorne, California

My husband and I just purchased a certified used Forester. The experience was great. I inquired online and Josh Caldwell contacted me immediately and provided details to my questions without pressure to come in. We scheduled a time to come in, looked at a few of the cars we discussed and test drove what later became our car. Josh was transparent and professional when it came down to discussing my concerns about "the numbers" . I met Nile the manager and let's say I can see why the team here are nice. Nile was equally professional and willing to work with my concerns. Wendy in finance was nice and informative. At first I didnt want to get the full warranty coverage but she explained the features of the car and how the coverage would help save us $ in the event it was needed. They were also able to match my rate that I came in with from a different financial institution. Majorie helped close us out (Josh stayed as long as he could but we kept him long enough lol). A true team player considering we didnt start off with her but she was happy to help her colleague in the last half hour or so with us. Thank you again to Josh! We are happy with our purchase. Shout out to Nile Villanueva the Sales Manager for having a great team. read more

Subaru Pacific - Me sitting in our Certied Pre Owned 2023 Subaru Forenza Sport. - Auto Parts & Supplies Near Me - Hawthorne, California

I want to give a huge thank you to Omar Irving at Subaru Pacific of Hawthorne for your professionalism, patience, positive attitude, and calm demeanor. Most of all, thank you for simply being a genuinely kind person with great energy. I drove off extremely happy in my new, reliable, and fun WRX! Everyone on the staff was welcoming and smiling, and a special thank you to Yanette in Finance. I really appreciated your pleasant attitude and making the process so easy. Now I have 7 years to accidentally break my windshield, so I'm feeling pretty good about purchasing the windshield coverage. I can definitely see why Subaru Pacific is a top-rated Subaru dealer. Thank you for making this such a great car-buying experience! read more

Subaru Pacific - Auto Parts & Supplies Near Me - Hawthorne, California

I've been coming to Pacific Subaru ever since I got my Outback, and I have to say they've always treated me like family. Everyone there is cool, down-to-earth, and easy to talk to. They treat you like a longtime friend, not just another customer walking through the door. I've never felt pressured or like someone was just trying to make a buck off me. Over the years, I've brought my Outback in for all kinds of things. They've handled the regular maintenance, fixed a nail in my tire free of charge, and helped diagnose and repair an electrical issue without any hassle. Most recently, I had to replace a cracked windshield--thanks to a gravel truck. They gave me a great price, installed the new windshield, and calibrated the EyeSight system correctly. I couldn't be happier. Not having to stare at that giant crack every time I drive is a beautiful thing! Hahahaha. Now, to be completely honest, some repairs and services can be expensive. But when you have technicians who truly know what they're doing, take care of your vehicle properly, and seem to care about it almost as much as you do, that's a win-win in my book. I also want to give a special shout-out to Brandon. He is awesome in every way. He's professional, knowledgeable, and just an all-around great guy. I have a lot of respect for him and genuinely appreciate everything he's done for me over the years. If you own a Subaru and want a dealership that will treat you right and take care of your vehicle, I highly recommend Pacific Subaru. read more

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Walked into show room NO ONE PAID ATTENTION :( Walked outside in the parking lot, looked at new cars walked to the side, where the cars are delivered. Saw a dog through the glass door. The dog paid more attention to me than employees. Walked by the service department no one asked could I help you? I probably could've gotten into one of those cars and drove off that's about how much attention anyone was paying to anyone around them. :( so I find it funny that I see this ad pop up my phone read more

Subaru Pacific - I walked in without doing my homework, but unfortunately, I never got service ‍ - Auto Parts & Supplies Near Me - Hawthorne, California

Loving my 2026 Crosstrek Premium I leased here earlier this month! Exceptional customer service and buying experience! Actually the best I have ever had at a dealership. I will definitely be back! Shout out to Amy, Manny, Wendy, and Jesse! read more

Great music at today's Subaru Pacific Third Thursday event - always enjoy coming here with the family to see the latest models and say hi to the friendly staff. read more

Subaru Pacific - Putting in work w the 2019 Subaru Forester - Auto Parts & Supplies Near Me - Hawthorne, California

I strongly encourage anyone considering doing business with Subaru Pacific to proceed with extreme caution, especially when dealing with Wendy Diep. My experience with this dealership was one of the most frustrating and disappointing vehicle purchases I have ever had. At signing, I was told by Wendy that $1,000 would be reflected in my account. After leaving the dealership, I discovered the contract I was promised by email was nowhere to be found. When I finally obtained a copy, the $1,000 that had been discussed was missing from the agreement. I immediately attempted to resolve the issue with the General Manager, Sales Manager, and another Finance Manager. Rather than address the problem, I was repeatedly told to come back another day. When I returned and asked Wendy to correct the issue, she appeared upset that she had to contact the leasing company to cancel and revise the contract because the $1,000 was not included. The situation became even more concerning when I requested cancellation of warranties that had been added to my deal. Wendy initially told me that canceling them was not possible and claimed she would have to increase the vehicle price because dealerships "cannot discount cars." Later, after I continued pressing the issue and providing documentation, those same warranties were suddenly canceled. I have emails and evidence showing the complete contradiction between "it cannot be done" and "your warranties have been canceled." The lack of transparency and inconsistent information continued throughout the cancellation process. I repeatedly requested updates and was first told refunds could take up to 60 days. Later, I was told the process could take up to 90 days. Every interaction felt like a moving target with different answers depending on who I spoke with. The poor customer experience extended beyond the financing issues. My vehicle was not charged when I took delivery. I was told by Chris Axume to install my own license plates because he does not do it. I also watched other customers receive first-time Subaru buyer merchandise coupons and vehicle orientation sessions explaining features and benefits of their new vehicles. I received none of that. When I raised concerns, the response was essentially to come back for a car wash. I escalated my concerns to dealership management, including Manny Alba, as well as supervisors at LAcarGUY, and have yet to receive a meaningful response. Based on my experience, this dealership appears far more interested in closing deals than providing honest customer service after the paperwork is signed. If you decide to purchase a vehicle here, review every document carefully, verify every promise in writing, and do not accept verbal assurances. Ask questions, keep copies of everything, and double-check any products or warranties added to your contract. I have documentation supporting my concerns and wanted to share my experience so other customers can make an informed decision before doing business with this dealership Please see below proof for evidence and I too would consider to relook at your contract if you had made a deal with dealership, especially with Wendy Diep. I reiterate, I have communicated my concerns to all MANAGEMENT and there has been no actions taken. Ultimately, this does reflect badly on the owner of this dealer for letting this happen under their own nose and would assume they are in this together. 1. Missing $1000 2. Proof of the Revised Contract after being caught not including the $1000 3. Fake promotional tags when the dealership changes their mind in finance. 4. Proof she does not take accountability 5. Very dismissive and no communication etiquette for paying customers after closing a deal. 6. No communication from upper management despite my contacts read more

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This is a review worth reading!!! For years I have purchased all of my cars from a close friend that managed car dealerships because I HATE being haggled at car dealerships. You will NOT feel haggled if you purchase from Mr. Omar Irving at Subaru Pacific! Omar is a true Product Specialist with much experience under his belt. I NEVER felt haggled! Omar wants his customers to leave feeling good about their purchase. I say this with honesty because he asks all the right questions and....he wants you to get the feel of the car you are going to purchase. He really wants you to feel as if you made the correct choice. I feel very happy with my purchase and I felt as if I was invited into the Subaru family! I plan on sending my friends Omar's way because he really cares about his customers. He even called to check on me after my purchase. He is truly an excellent representative for Subaru Pacific! Thank you so much Omar for helping us! WE APPRECIATE YOU and SUBARU PACIFIC!!! Most sincerely, The Kahanowicz Family read more

My third Forester with these guys , I want to mention John Stewart in sales. Its people like him who make you want to come back, a real professional who knows his job and hands down gets you the best deal.. Also a big thanks to Wendy Diep on a smooth and fast transaction "as always" Once again "Thank you John and Wendy".. read more

I run an auto repair shop and unfortunately the parts department at Subaru Pacific has been the worst dealership parts experience I've had. First, they do not offer delivery, which is unusual compared to most other dealership parts departments that service independent shops. Second, their pricing is now higher than the MSRP listed online on Subaru OEM sites, which makes it difficult for shops to rely on them as a competitive source for OEM parts. They also require full payment upfront before ordering parts, whereas most dealerships will place the order first and allow shops to pay upon delivery. Communication is another major issue. Parts frequently arrive without any notification, and we have to repeatedly follow up to see if items are ready. On multiple occasions the staff seemed unsure about order status. Overall the process is slow, inconvenient, and far below the level of service most dealership parts departments provide. I hope management improves their subpar parts department. We have since switched all of our Subaru parts purchases to Timmons Subaru in Long Beach, they have much better customer service and they charge the actual Subaru listed prices, they do not overcharge. read more

I am.so grateful for Subaru Pacific!! Anthony in sales, Sammy in financing and Brandon in Service were amazing throughout my car buying process! My car was stolen and totaled a few days before Thanksgiving and I was devastated, I work for a nonprofit and needed a vehicle to continue working. Sammy went above and beyond to get me into a suitable affordable vehicle for my needs. Once the car was purchased Brandon and the service department assisted in making sure it was in pristine condition! From the moment I called and spoke with Anthony until the day I drove off the lot I was met with friendly, HONEST, excellent service! Thanks Subaru Pacific, you have a loyal customer for life read more

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Great experience. John Stewart My sales professional took great care of me. Down to earth guy, genuine. Very knowledgable, informative. He allowed the car to sell itself was very responsive to my questions. I was an inline shopper. I emailed about 20 plus dealerships asking for OTD pricing with all included fees and taxes etc. he was very clear and to the point and the the most responsive sale pro of the ones I wanted to do business with when I started to narrow it down to which car I wanted. It's been a few days loving my vehicle and employee of mine also had a great experience at this dealership. I'd send friends and family here for sure. read more

I did post a negative review-- "Brad B." responded that they would like to make this right, suggesting i contact the manager. I could not locate Brad on the list of personal, nor a general Manager. I went in person-- they had me speak with used car sales manager Manny, and he explained, as best I could understand, that he did not see anything he had done incorrectly, and that there was nothing more to do, Did not offer to provide what I asked for (ie not a loan! but explicit cash deal, including the terms of the Certified Preowned guarantee etc in writing- apparently not available until after signing the loan contract I did not want. read more

I was going there for years and the last couple services have been ridiculous and dishonest. There "diagnostic" is lack luster, they don't investigate, they just pick the most expensive thing to do and say thats the problem. I no lonfer recommend my fellow subaru owners to take it here. I had my headgasket replaced and then when I kept smelling burning oil i took it back and they said it was the headgasket again and I told them you guys replaced this last year, mind you my car was sitting there for over a month, and of course they say well you just missed the warranty parts deadline by a week or two. So I asked them to look again and see if its coming from the OCV plug and they just went with, yeah its that plug like you said. I got it back and drove it but again still had burning oil. So I decided to go under to investigate and found they broke the OCV plug and zip tied it and then they broke my splash shield screw head off and the screw was stuck in there so they zipped tied the splash shield. I spent well over $12k there to keep my car running properly since they don't make the STI anymore. Makes me wonder if they did any work at all if I am catching this dishonest lackluster of a repair. read more

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Terrible They sold me a brand new Crosstrek off the show room floor with a bondo patch job on passenger door with out revealing it to me I found out when I had my car detailed I'm 65 years old have owned 4 Subarus one star Not happy with pacific Subaru read more

Subaru Pacific - Thumbs down - Auto Parts & Supplies Near Me - Hawthorne, California

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This review is for the service department. I had a tire that needed to be replaced and Efren in the parts department was soo helpful on the phone (Thursday evening), ordered my tire, it arrived the next day and was ready for me to come in that afternoon. I wasn't available but got in first thing Saturday morning. Christian in the service department was friendly, double checked everything, and I was able to drop off my car within a couple minutes. He text me to let me know my tire and services were covered in my policy as well as when it was ready (within about 2 1/2 hours). They replaced my tire, did a full inspection, and washed my car. I hope to not have to use them again (other than routine maintenance) but I feel confident in their services. Thank you! read more

HORRIBLE!!!!! Don't ever ever take your car here for Service!!! Dropped off my car around 9am.. @ 12:20 pm I was in shocked I saw my car infront of the parking lot at the shopping center coz the worker used my car to grab food from Jersey Mike!!!!!! Crazy how no update on what's going on about my car lil did I know it's being used for their own CONVENIENT!!!!! Horrible. Disrespectful. No shame. Crazy how he got caught. Did Talked to manager, and yes I will definitely call corporate about this. read more

Subaru Pacific - My car!!! Parked infront of chipotle coz the worker used it to grabbed lunch from jersey mikes (next to chipotle) - Auto Parts & Supplies Near Me - Hawthorne, California

I never write reviews but... I came in to purchase a 2019 Subaru Impreza with a 720 credit score and $5,000 cash down -- a serious buyer ready to sign. During the financing process they tried to slip a $1,000 USWC warranty package into my contract without clearly disclosing it, which kept my monthly payment the same while quietly increasing my total loan amount. I caught it and had it removed. They agreed to a car wash as part of the deal, but after the wash was done the car was still visibly dirty. It was at that point I reasonably asked for a full detail to make sure the car I was about to spend $20,000 on was actually clean. Along with that I asked for a full tank of gas and an oil change credit -- basic customer appreciation on a deal of this size. Manager Manny Alba refused all three requests and told me the dealer was 'losing money' and that they sell hundreds of cars. That response from Manny ended the deal. I took my $5,000 back and walked out. A manager who talks to customers like that before they sign says everything about how you'll be treated after. Read every page of your contract carefully here -- especially the itemization page where add-ons can quietly appear. There are dealers in LA who actually value your business. Subaru Pacific is not one of them. If I could give 0 stars I would. If you're a dealer and are seeing this. Please contact me I'm ready to make a deal today. Thank you. Juan read more

Very fascinating efficient service very accommodating definitely will be coming back for a future purchases

So if it wasn't for the fact that Martha who schedules service appointments is super kool and that these guys handled a repair that was covered under bumper to bumper for a plastic piece on my door on my OBW, these guys would get 1 star. First time, and next, and last time there I dealt with Ben Blada. Nice guy but took about a bullish artist just trying to get money out if you. Had my 24k mile service done and he charged a reasonable rate only cause I found a coupon online. Then when I asked about the 30k mile service cause I drive alot when they fixed something for free that was covered under the 36k mile warranty, he tells me that it will cost me about $1300 plus. Then tells me that the 60k mile when time will be close to $3k. As soon as I heard that it didn't sound right. Said F this place and this dude. He's trying to play games and over charge me for no reason. Then they send an email and tell me that they discovered an issue with my car last visit and I need to go back. I responded called them out and the service dept manager Joey Medina stumbled and fumbled on his words with really no explanation. Well I said forget this bs and contacted Sierra Subaru in Monrovia like I should have in the beginning. I paid $509 with tax after getting a $100 coupon for the 30k mile service. That's almost two thirds less. You can't be f'n serious. Also told me when time 60k service would cost about the same as what Ben tried to charge me for the 30k service. Talk about bad business. Yall are trash. And your sales guys are even worse trying to lowball me on trade in offers on my 25 OBW that I didn't even request. Not to mention I said please set all 4 tires PSI to 36. They set it to 34 and I said don't wash it cause the swirling washers will mess up the paint. And they do it anyway. SMH.. You guys may have had a good rep at one time, but all this may explain partially why no one is ever in there now. Trash bags. By the way Ben, I took them Subaru Pacific license plate frames and threw them right to the trash. Free advertisement lol. Bruh.. not for that dump. read more

Read carefully when you get your car serviced and when you receive the car. Complimentary car wash was not done and had to push for them to do it. (The outside of the car was extremely dirty and argued that it was done) What i believed was going to be a battery replacement was a 90 dollar cable cleaning. Now I doubt they even changed my starter. No way for me to prove it. read more

Another of many worst experiences I've had when it comes to buying a vehicle (Used) Maybe not all but seems like both managers I spoke with not sure who the first one was but I can tell you that he's full of it without a doubt. the second one is the used car manager I forgot he's name but he's for sure full of it too. Not gonna get into details but there's a whole sketchy scheme on the used car side of this dealership! For the people I spoke with you guys/girls are full of it! "If you're looking to buy a used car" "take it to a mechanic before buying" (Not One They Recommend) I promise you'll see for yourself Or hopefully this fixes that Bs they got going on New cars at this dealership obviously I can't speak on how management is because I didn't go by a new car read more

I like to give recognition where recognition is do! I've owned a number of cars... Normally I do not get keys from the dealer! Dealer keys are very expensive! My wife has a Subaru! There was a guy who has worked for me for years programming keys! With our Subaru he totally messed it up! Not only was a red light with a key flashing somehow this guy drained our battery so we'd have to jump start the car with a battery box everyday! Normally the mechanics that I have are better than factory mechanics! No one could solve the issue these guys charged me $250 and it was the best experience ever! They fixed my wife's Subaru outback! I was seriously considering selling it! I thought it was going to cost a lot.... Only $250! I highly recommend them if you have a Subaru! read more

Subaru Pacific - This gentleman is amazing! The Subaru dealer is awesome! - Auto Parts & Supplies Near Me - Hawthorne, California

I was looking for a certain vehicle a Lincoln Nautilus. I went to a Lexus dealer in Thousand Oaks, I called them to make sure the vehicle was there and they said yes. We have the car here. I told them that I'm coming from a distance, please call me if anything changes..... I drive my happy self out there and yep, no Nautilus. They just sold it. So I call Subaru Pacific and Evan answered. I told him what I just experienced and he said, I will put the car aside right now and get it ready for you to look at. I drive all the way back and I meet Sales Person Evan, he not only set the vehicle aside, but he took the time to learn as much as possible about the vehicle. While he was going over everything, I said, I will take it. The whole team at Subaru Pacific were just amazing. The sales desk, finance and everybody. Thank you, Wendi Diep! If you're in the market for a new or used car, check out Subaru Pacific! Thank you again Evan! read more

Subaru Pacific - Auto Parts & Supplies Near Me - Hawthorne, California

I've had my wrx for 2 years and I decided to try a different place to get my car serviced. Brought my car in for service here at Subaru Pacific and let's just say I never felt this level of professionalism and customer service from a dealership before. Big shout out to the team and Armando for getting my service done and making me feel welcomed. read more

Ordered a part a month ago, finally got a call asking if I still needed the part. I said I was never aware it was available, I never received a call. They apologized, and said it is ready, let the guy know I am busy with a full time job and school I could get it Saturday if not Monday. Guy replied great we will see you then. Came to pick up the price at 5:51, the parts department close at 6. Rang the bell 3 times, finally a guy came out asking if I rang the bell, I said yes he said, oh well I'm closing up. Then asked what I was here for I told him, he couldn't find it. He went to the back, then came back could not find what I came for. Finally got the part went home tried it wrong part. I will be sticking with Subaru Puente Hills. I guess the drive is worth the customer service and knowledge. read more

Obsessed with everyone at Subaru - I just went to get my car regularly serviced, and they upgraded my lease to a newer model. I wasn't expecting to walk out with a new 2026 car, and they made it so easy and quick, it was the highlight of my year. Really grateful for Dean and Omar, they're so genuine and helpful! I can't say enough good things about this location - so much so, my best friend was looking for a car at a different Subaru, and ended up going to that location because I suggested it, and she left with a car too. She said that her experience was 100% better than the day prior. Calvin's always so helpful with the tech part and got me out of there to be on time for my meeting in minutes. Obsessed with the Subaru team! read more

Found a vehicle on line at this location. I had been dealing with my sales rep, and advised him it was difficult for me to get there during the week, I had to travel 60 miles to get there. I finally called him on a Friday and told him I would be in over the weekend, and was hoping he would be there. He texted me back and said he would. After driving 60 miles on that Sunday, I arrived and met my salesman. He looked around for the car, and then came to me with the fact that the car had been transferred to their sister store next door (VW dealership). I had gone on Subaru Pacifics website that morning, as well as that evening after I got home, and the car was still listed on their site. And it was listed as certified and a much lower price than VW pacific. I went next door and saw it, but was advised that it had gone up by 2,000 and it no longer was a certified vehicle. My salesman told me he had other cars on his lot. So, my question is: Why couldn't he have contacted me before I came down there and tell me the car basically wasn't there. I suppose they just wanted to get me down there to sell me something else. Horrible excuse for a dealership. Car dealerships already have a pretty bad reputation, and this is why. read more

BECAREFUL when buying a car or servicing a car here! The employees will try to UPSELL you all kinds of Garbage you don't need! The employees really don't give a cr@p about you! ....try it out and you'll see they got attitude like a DMV worker! ..... I'd just find another Dealership!!!! you've been warned! read more

Bought a car from them a year ago exactly this month, on the way home when we first got it as soon as we're 10-15 mins into the drive back home the check engine light starts flashing, we came from the Bay Area to Los Angeles for the car. We get home and it ended up dying in our drive way so we had to get it towed to Our dealership in the Bay Area. Ever since then we've had problems non stop- with the car we bought. Tried talking to the manager tried calling ; texting and we got ignored. Be careful buying cars from here hence we're still having problems with the car we bought and haven't even been able to enjoy it. Thank you Subaru pacific for the amazing job of selling us a car we couldn't even enjoy. read more

I drive from Fullerton to this dealer for service with Jim. If you want real service and customer support from someone who cares, this is the go to shop. Very grateful for Jim and all the help he has offered me since I purchased my Subaru. He really goes the extra mile every time. He attends to you in a timely manner and does not ever leave you hanging. He always comes with a solution. Big reason why I would buy another Subaru, the excellent service I have experienced. read more

I've had a long and frustrating experience with this dealership, and unfortunately it feels very driven by the bottom line rather than the customer. When my lease was ending and finances were tight, I reached out to explore my options. Instead of explaining all possible paths, I was repeatedly told I needed to pay for an inspection just to even discuss a new lease or purchase. No one mentioned that a simple 6-month lease extension was an option. The focus felt very sales-driven, not supportive or transparent. Out of frustration, I called a dealership in Orange County. They inspected my car for free, clearly explained my options, and let me know I could extend my lease for six months with no pressure. I ultimately returned there to purchase my car because the experience felt honest and respectful. I later came back to Subaru Pacific only because it's the closest dealership and my car had a recall issue that I knew was covered under warranty. Once again, I was quoted over $5,000 in recommended work. I clearly stated I only wanted the recall addressed. They said it was fixed, but four hours later the same issue returned. When I brought it back, instead of troubleshooting further, they blamed me and claimed it was my oil, refusing to even check or add oil to see if that resolved the issue. I had changed my oil just a month earlier. Overall, the pattern has been consistent: upselling first, solutions second. I expect a dealership to prioritize people, transparency, and problem-solving, especially when it comes to warranty and recall work. Unfortunately, that hasn't been my experience here. read more

Went to buy a specific car for safety. Lied to regarding safety. Even though I went to 3 Suundays to learn how to manage the technology, important information was omitted. I wasn't going to buy a Subaru but I really went on safety issue. Hate the car, mad that salespeople was insincere and going to trade a brand n w car to get what I wanted since thought cars really are the same. Shame on Ryan, the salesperson and Jesse the tech person who was supposed to give me instructions in all the tech in the car and said I didn't need to know some of the stuff. read more

Jeff Sollee needs no further validation, but I promised I would leave a review since I bought my first Subi with him in 2020. Jeff's energy was calm and grounding. I felt safe and trusting with his honesty. There was complete transparency, thus we were able to reciprocate. The deal was smooth, kind, and heartwarming. Since then, we have been to many other dealerships and was not able to find another person like Jeff. I wish he could offer sales training to other dealerships. I hope you're happy and well, Jeff! I'm still a fan of your IG! read more

I want to recognize Julio in the Parts department at Subaru Pacific. I needed to order new parts after my son accidentally hit a tree, breaking the side mirror and indicator on the driver's side. Julio was incredibly helpful in identifying the correct parts. Even when the warehouse accidentally shipped the wrong item, he took immediate action to correct the order and ensure I got what I needed. What truly sets Julio apart is that he actually took the time to show me how to install the side mirror and indicator myself. His professional knowledge and commitment to excellent customer service are outstanding. I truly appreciate his help and highly recommend him to anyone needing assistance!" read more

Not a happy customer! I took my 2025 Subaru for its very first oil change. Upon inspection, they advised me that they found a leak in the AC unit. I was told that if wanted them to fix it, it would be a few hours. I had other errands I needed to attend so I decided to make another appointment to have it repaired. The service advisor suggested to bring it back in the following week, first thing in the morning 7am. Drop the car off, uber back home and they would notify when the vehicle is ready for pick up. I get a text messages 5 hours later giving me the same diagnosis I was given the previous week. The car can't be repaired because we don't have the parts. WTH is the point of bringing the vehicle in so damn early if they aren't able to fix it? I got up early, lost $80 in uber, lost my Friday, and still my car isn't repaired. I think it's time for me to look for another Subaru dealer. This one has totally failed me and I won't be going back. Not a fan of losing time, money, and my sanity. Screw you Subaru Pacific! Do things better and learn how to communicate better with your customers. read more

This was my first time bringing my car into this particular Subaru dealership and I was really happy with the experience. The location was nice and open with the drop off experience being completely stress free, and my service advisor Jim was wonderful - he was incredibly knowledgeable and able to solve my rather complex problem quickly and was also very kind, honest and thoughtful re: both my time and needs. I've unfortunately had some not so great service experiences at other Subaru Dealerships in the past which has kept me from returning to Subaru for the last few years for service, but my experience at this particular location was definitely redeeming of the brand for me. Also very appreciative of service manager Steven Kim who was also very kind, honest and thoughtful when I first called with my issue and made sure to put me in great hands with Jim. read more

NEVER COMING BACK!!! We've purchased multiple Subarus from this dealership over the past few years at this location under the PRIOR general manager but since he left this place has gone to sh**! I usually don't bother to write negative reviews I just never return and never recommend but they were so terrible and unprofessional it needed to be stated. Honestly, I feel sorry for some of the folks who work there. Service dept was chewed out by multiple customers while we were there due to poor communication, massive overbooking, and incompetence from their managers who spent most of their time behind a desk speaking loudly and obnoxiously in front of all the customers. We were there far longer than we should have been and in that time I heard customers complaining, staff and customers angry, and the mgmt just sat around or picked up snacks from the public area but did nothing to quell the mayhem. I witnessed multiple customers walk out bc they were not not happy. It's so sad to see what this dealership has become. It used to be a place I felt satisfied going to. Under the PRIOR leadership, clients were welcomed kindly, the sales people seemed eager to help and made every attempt to at least remember your name while doing business with you, not forget who you are and send you a text msg inviting you to come in while you're sitting at their desk, and the service dept. didn't excessively overbook so that you could get in and get out in a reasonable time frame. Now, the staff looks miserable, the finance people seem exhausted, and their prices are outrageous. Subarus are great cars but you shouldn't be paying Porsche or Lexus prices. Do yourself a favor and avoid this specific location. If you think this is a disgruntled rant, feel free to see for yourself, I'm sure you'll regret you did within the first 20 mins you arrive. read more

Back to one star baby! Subaru pacific continues to disappoint despite one guys best efforts. (Sid has been solid) Bought a certified pre owned, battery read 5.3v on a multimeter after 9 months. Batteries that are used everyday typically won't degrade that fast, but I'm honestly okay with giving them the benefit of the doubt. It's 139 at Costco for a new battery, not a huge deal. But it is a huge bummer and when I called I was met with immediate defensiveness and an unwillingness to help. That's what the one star is for. I also purchased their gold warranty which I now regret because I don't wanna deal with people whose primary concern isn't retaining their customers. This is the second car I've bought from them in 3 years. Can't wait to get out of it and just buy a Toyota. And again, this isn't because they couldn't offer me a solution here. It's because they were immediately annoyed and didn't want to try. I'll be more careful where I shop in the future. Not that it matters, since we collectively just let car dealerships hustle us as a society.lmao read more

Subaru Pacific - Conversation with Richard - Auto Parts & Supplies Near Me - Hawthorne, California

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