I want to recognize Julio in the Parts department at Subaru Pacific. I needed to order new parts after my son accidentally hit a tree, breaking the side mirror and indicator on the driver's side. Julio was incredibly helpful in identifying the correct parts. Even when the warehouse accidentally shipped the wrong item, he took immediate action to correct the order and ensure I got what I needed. What truly sets Julio apart is that he actually took the time to show me how to install the side mirror and indicator myself. His professional knowledge and commitment to excellent customer service are outstanding. I truly appreciate his help and highly recommend him to anyone needing assistance!" read more

I never write reviews but... I came in to purchase a 2019 Subaru Impreza with a 720 credit score and $5,000 cash down -- a serious buyer ready to sign. During the financing process they tried to slip a $1,000 USWC warranty package into my contract without clearly disclosing it, which kept my monthly payment the same while quietly increasing my total loan amount. I caught it and had it removed. They agreed to a car wash as part of the deal, but after the wash was done the car was still visibly dirty. It was at that point I reasonably asked for a full detail to make sure the car I was about to spend $20,000 on was actually clean. Along with that I asked for a full tank of gas and an oil change credit -- basic customer appreciation on a deal of this size. Manager Manny Alba refused all three requests and told me the dealer was 'losing money' and that they sell hundreds of cars. That response from Manny ended the deal. I took my $5,000 back and walked out. A manager who talks to customers like that before they sign says everything about how you'll be treated after. Read every page of your contract carefully here -- especially the itemization page where add-ons can quietly appear. There are dealers in LA who actually value your business. Subaru Pacific is not one of them. If I could give 0 stars I would. If you're a dealer and are seeing this. Please contact me I'm ready to make a deal today. Thank you. Juan read more

So if it wasn't for the fact that Martha who schedules service appointments is super kool and that these guys handled a repair that was covered under bumper to bumper for a plastic piece on my door on my OBW, these guys would get 1 star. First time, and next, and last time there I dealt with Ben Blada. Nice guy but took about a bullish artist just trying to get money out if you. Had my 24k mile service done and he charged a reasonable rate only cause I found a coupon online. Then when I asked about the 30k mile service cause I drive alot when they fixed something for free that was covered under the 36k mile warranty, he tells me that it will cost me about $1300 plus. Then tells me that the 60k mile when time will be close to $3k. As soon as I heard that it didn't sound right. Said F this place and this dude. He's trying to play games and over charge me for no reason. Then they send an email and tell me that they discovered an issue with my car last visit and I need to go back. I responded called them out and the service dept manager Joey Medina stumbled and fumbled on his words with really no explanation. Well I said forget this bs and contacted Sierra Subaru in Monrovia like I should have in the beginning. I paid $509 with tax after getting a $100 coupon for the 30k mile service. That's almost two thirds less. You can't be f'n serious. Also told me when time 60k service would cost about the same as what Ben tried to charge me for the 30k service. Talk about bad business. Yall are trash. And your sales guys are even worse trying to lowball me on trade in offers on my 25 OBW that I didn't even request. Not to mention I said please set all 4 tires PSI to 36. They set it to 34 and I said don't wash it cause the swirling washers will mess up the paint. And they do it anyway. SMH.. You guys may have had a good rep at one time, but all this may explain partially why no one is ever in there now. Trash bags. By the way Ben, I took them Subaru Pacific license plate frames and threw them right to the trash. Free advertisement lol. Bruh.. not for that dump. read more

I run an auto repair shop and unfortunately the parts department at Subaru Pacific has been the worst dealership parts experience I've had. First, they do not offer delivery, which is unusual compared to most other dealership parts departments that service independent shops. Second, their pricing is now higher than the MSRP listed online on Subaru OEM sites, which makes it difficult for shops to rely on them as a competitive source for OEM parts. They also require full payment upfront before ordering parts, whereas most dealerships will place the order first and allow shops to pay upon delivery. Communication is another major issue. Parts frequently arrive without any notification, and we have to repeatedly follow up to see if items are ready. On multiple occasions the staff seemed unsure about order status. Overall the process is slow, inconvenient, and far below the level of service most dealership parts departments provide. I hope management improves their subpar parts department. We have since switched all of our Subaru parts purchases to Timmons Subaru in Long Beach, they have much better customer service and they charge the actual Subaru listed prices, they do not overcharge. read more

HORRIBLE!!!!! Don't ever ever take your car here for Service!!! Dropped off my car around 9am.. @ 12:20 pm I was in shocked I saw my car infront of the parking lot at the shopping center coz the worker used my car to grab food from Jersey Mike!!!!!! Crazy how no update on what's going on about my car lil did I know it's being used for their own CONVENIENT!!!!! Horrible. Disrespectful. No shame. Crazy how he got caught. Did Talked to manager, and yes I will definitely call corporate about this. read more

Subaru Pacific - My car!!! Parked infront of chipotle coz the worker used it to grabbed lunch from jersey mikes (next to chipotle) - Auto Parts & Supplies Near Me - Hawthorne, California

Another of many worst experiences I've had when it comes to buying a vehicle (Used) Maybe not all but seems like both managers I spoke with not sure who the first one was but I can tell you that he's full of it without a doubt. the second one is the used car manager I forgot he's name but he's for sure full of it too. Not gonna get into details but there's a whole sketchy scheme on the used car side of this dealership! For the people I spoke with you guys/girls are full of it! "If you're looking to buy a used car" "take it to a mechanic before buying" (Not One They Recommend) I promise you'll see for yourself Or hopefully this fixes that Bs they got going on New cars at this dealership obviously I can't speak on how management is because I didn't go by a new car read more

This review is for the service department. I had a tire that needed to be replaced and Efren in the parts department was soo helpful on the phone (Thursday evening), ordered my tire, it arrived the next day and was ready for me to come in that afternoon. I wasn't available but got in first thing Saturday morning. Christian in the service department was friendly, double checked everything, and I was able to drop off my car within a couple minutes. He text me to let me know my tire and services were covered in my policy as well as when it was ready (within about 2 1/2 hours). They replaced my tire, did a full inspection, and washed my car. I hope to not have to use them again (other than routine maintenance) but I feel confident in their services. Thank you! read more

I am.so grateful for Subaru Pacific!! Anthony in sales, Sammy in financing and Brandon in Service were amazing throughout my car buying process! My car was stolen and totaled a few days before Thanksgiving and I was devastated, I work for a nonprofit and needed a vehicle to continue working. Sammy went above and beyond to get me into a suitable affordable vehicle for my needs. Once the car was purchased Brandon and the service department assisted in making sure it was in pristine condition! From the moment I called and spoke with Anthony until the day I drove off the lot I was met with friendly, HONEST, excellent service! Thanks Subaru Pacific, you have a loyal customer for life read more

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I was going there for years and the last couple services have been ridiculous and dishonest. There "diagnostic" is lack luster, they don't investigate, they just pick the most expensive thing to do and say thats the problem. I no lonfer recommend my fellow subaru owners to take it here. I had my headgasket replaced and then when I kept smelling burning oil i took it back and they said it was the headgasket again and I told them you guys replaced this last year, mind you my car was sitting there for over a month, and of course they say well you just missed the warranty parts deadline by a week or two. So I asked them to look again and see if its coming from the OCV plug and they just went with, yeah its that plug like you said. I got it back and drove it but again still had burning oil. So I decided to go under to investigate and found they broke the OCV plug and zip tied it and then they broke my splash shield screw head off and the screw was stuck in there so they zipped tied the splash shield. I spent well over $12k there to keep my car running properly since they don't make the STI anymore. Makes me wonder if they did any work at all if I am catching this dishonest lackluster of a repair. read more

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Obsessed with everyone at Subaru - I just went to get my car regularly serviced, and they upgraded my lease to a newer model. I wasn't expecting to walk out with a new 2026 car, and they made it so easy and quick, it was the highlight of my year. Really grateful for Dean and Omar, they're so genuine and helpful! I can't say enough good things about this location - so much so, my best friend was looking for a car at a different Subaru, and ended up going to that location because I suggested it, and she left with a car too. She said that her experience was 100% better than the day prior. Calvin's always so helpful with the tech part and got me out of there to be on time for my meeting in minutes. Obsessed with the Subaru team! read more

Pacific Subaru did not respond in good faith what happened to me I purchased a brand new wilderness Crosstrek on my 65th birthday 2025 only to find out while my car was being detailed That my passenger door had been previously damaged while at pacific Subaru, it's on there records of the damage previous to selling me the car and not revealing it to me. I was not happy filed a complaint and claim DMV investigation unit and now I'm telling you my story so it won't happen to you I had a very time consuming and frustrating time with general manager! I hope the owner of the dealership will show some respect and character to make things right 0 Stars FOUR times a Subaru owner very disappointed and sad Subaru doesn't back their cars. This really sucks I did nothing wrong Subaru sold me a damaged poorly fixed car. WOW!! read more

Subaru Pacific - Thumbs down - Auto Parts & Supplies Near Me - Hawthorne, California

Very fascinating efficient service very accommodating definitely will be coming back for a future purchases

BECAREFUL when buying a car or servicing a car here! The employees will try to UPSELL you all kinds of Garbage you don't need! The employees really don't give a cr@p about you! ....try it out and you'll see they got attitude like a DMV worker! ..... I'd just find another Dealership!!!! you've been warned! read more

Ordered a part a month ago, finally got a call asking if I still needed the part. I said I was never aware it was available, I never received a call. They apologized, and said it is ready, let the guy know I am busy with a full time job and school I could get it Saturday if not Monday. Guy replied great we will see you then. Came to pick up the price at 5:51, the parts department close at 6. Rang the bell 3 times, finally a guy came out asking if I rang the bell, I said yes he said, oh well I'm closing up. Then asked what I was here for I told him, he couldn't find it. He went to the back, then came back could not find what I came for. Finally got the part went home tried it wrong part. I will be sticking with Subaru Puente Hills. I guess the drive is worth the customer service and knowledge. read more

I like to give recognition where recognition is do! I've owned a number of cars... Normally I do not get keys from the dealer! Dealer keys are very expensive! My wife has a Subaru! There was a guy who has worked for me for years programming keys! With our Subaru he totally messed it up! Not only was a red light with a key flashing somehow this guy drained our battery so we'd have to jump start the car with a battery box everyday! Normally the mechanics that I have are better than factory mechanics! No one could solve the issue these guys charged me $250 and it was the best experience ever! They fixed my wife's Subaru outback! I was seriously considering selling it! I thought it was going to cost a lot.... Only $250! I highly recommend them if you have a Subaru! read more

Subaru Pacific - This gentleman is amazing! The Subaru dealer is awesome! - Auto Parts & Supplies Near Me - Hawthorne, California

I was looking for a certain vehicle a Lincoln Nautilus. I went to a Lexus dealer in Thousand Oaks, I called them to make sure the vehicle was there and they said yes. We have the car here. I told them that I'm coming from a distance, please call me if anything changes..... I drive my happy self out there and yep, no Nautilus. They just sold it. So I call Subaru Pacific and Evan answered. I told him what I just experienced and he said, I will put the car aside right now and get it ready for you to look at. I drive all the way back and I meet Sales Person Evan, he not only set the vehicle aside, but he took the time to learn as much as possible about the vehicle. While he was going over everything, I said, I will take it. The whole team at Subaru Pacific were just amazing. The sales desk, finance and everybody. Thank you, Wendi Diep! If you're in the market for a new or used car, check out Subaru Pacific! Thank you again Evan! read more

Subaru Pacific - Auto Parts & Supplies Near Me - Hawthorne, California

Back to one star baby! Subaru pacific continues to disappoint despite one guys best efforts. (Sid has been solid) Bought a certified pre owned, battery read 5.3v on a multimeter after 9 months. Batteries that are used everyday typically won't degrade that fast, but I'm honestly okay with giving them the benefit of the doubt. It's 139 at Costco for a new battery, not a huge deal. But it is a huge bummer and when I called I was met with immediate defensiveness and an unwillingness to help. That's what the one star is for. I also purchased their gold warranty which I now regret because I don't wanna deal with people whose primary concern isn't retaining their customers. This is the second car I've bought from them in 3 years. Can't wait to get out of it and just buy a Toyota. And again, this isn't because they couldn't offer me a solution here. It's because they were immediately annoyed and didn't want to try. I'll be more careful where I shop in the future. Not that it matters, since we collectively just let car dealerships hustle us as a society.lmao read more

Subaru Pacific - Conversation with Richard - Auto Parts & Supplies Near Me - Hawthorne, California

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I drive from Fullerton to this dealer for service with Jim. If you want real service and customer support from someone who cares, this is the go to shop. Very grateful for Jim and all the help he has offered me since I purchased my Subaru. He really goes the extra mile every time. He attends to you in a timely manner and does not ever leave you hanging. He always comes with a solution. Big reason why I would buy another Subaru, the excellent service I have experienced. read more

I've had a long and frustrating experience with this dealership, and unfortunately it feels very driven by the bottom line rather than the customer. When my lease was ending and finances were tight, I reached out to explore my options. Instead of explaining all possible paths, I was repeatedly told I needed to pay for an inspection just to even discuss a new lease or purchase. No one mentioned that a simple 6-month lease extension was an option. The focus felt very sales-driven, not supportive or transparent. Out of frustration, I called a dealership in Orange County. They inspected my car for free, clearly explained my options, and let me know I could extend my lease for six months with no pressure. I ultimately returned there to purchase my car because the experience felt honest and respectful. I later came back to Subaru Pacific only because it's the closest dealership and my car had a recall issue that I knew was covered under warranty. Once again, I was quoted over $5,000 in recommended work. I clearly stated I only wanted the recall addressed. They said it was fixed, but four hours later the same issue returned. When I brought it back, instead of troubleshooting further, they blamed me and claimed it was my oil, refusing to even check or add oil to see if that resolved the issue. I had changed my oil just a month earlier. Overall, the pattern has been consistent: upselling first, solutions second. I expect a dealership to prioritize people, transparency, and problem-solving, especially when it comes to warranty and recall work. Unfortunately, that hasn't been my experience here. read more

NEVER COMING BACK!!! We've purchased multiple Subarus from this dealership over the past few years at this location under the PRIOR general manager but since he left this place has gone to sh**! I usually don't bother to write negative reviews I just never return and never recommend but they were so terrible and unprofessional it needed to be stated. Honestly, I feel sorry for some of the folks who work there. Service dept was chewed out by multiple customers while we were there due to poor communication, massive overbooking, and incompetence from their managers who spent most of their time behind a desk speaking loudly and obnoxiously in front of all the customers. We were there far longer than we should have been and in that time I heard customers complaining, staff and customers angry, and the mgmt just sat around or picked up snacks from the public area but did nothing to quell the mayhem. I witnessed multiple customers walk out bc they were not not happy. It's so sad to see what this dealership has become. It used to be a place I felt satisfied going to. Under the PRIOR leadership, clients were welcomed kindly, the sales people seemed eager to help and made every attempt to at least remember your name while doing business with you, not forget who you are and send you a text msg inviting you to come in while you're sitting at their desk, and the service dept. didn't excessively overbook so that you could get in and get out in a reasonable time frame. Now, the staff looks miserable, the finance people seem exhausted, and their prices are outrageous. Subarus are great cars but you shouldn't be paying Porsche or Lexus prices. Do yourself a favor and avoid this specific location. If you think this is a disgruntled rant, feel free to see for yourself, I'm sure you'll regret you did within the first 20 mins you arrive. read more

Update: After my review, someone from Pacific Subaru called me regarding the situation. Unfortunately the conversation was just as disappointing. The caller began the conversation with "So, what is the problem?" which immediately made it clear that he had not even read the review. When I explained my experience with the service manager Joey Medina, there was still no apology. Instead, he tried to discourage me from visiting another Subaru dealership in Santa Monica, saying their service was small and not good. I found this response surprising and unprofessional. At that point I had already scheduled my service elsewhere and decided to keep that appointment. I originally posted my review simply to describe my experience and the level of customer service I encountered read more

Bought a car from them a year ago exactly this month, on the way home when we first got it as soon as we're 10-15 mins into the drive back home the check engine light starts flashing, we came from the Bay Area to Los Angeles for the car. We get home and it ended up dying in our drive way so we had to get it towed to Our dealership in the Bay Area. Ever since then we've had problems non stop- with the car we bought. Tried talking to the manager tried calling ; texting and we got ignored. Be careful buying cars from here hence we're still having problems with the car we bought and haven't even been able to enjoy it. Thank you Subaru pacific for the amazing job of selling us a car we couldn't even enjoy. read more

Went to buy a specific car for safety. Lied to regarding safety. Even though I went to 3 Suundays to learn how to manage the technology, important information was omitted. I wasn't going to buy a Subaru but I really went on safety issue. Hate the car, mad that salespeople was insincere and going to trade a brand n w car to get what I wanted since thought cars really are the same. Shame on Ryan, the salesperson and Jesse the tech person who was supposed to give me instructions in all the tech in the car and said I didn't need to know some of the stuff. read more

Jeff Sollee needs no further validation, but I promised I would leave a review since I bought my first Subi with him in 2020. Jeff's energy was calm and grounding. I felt safe and trusting with his honesty. There was complete transparency, thus we were able to reciprocate. The deal was smooth, kind, and heartwarming. Since then, we have been to many other dealerships and was not able to find another person like Jeff. I wish he could offer sales training to other dealerships. I hope you're happy and well, Jeff! I'm still a fan of your IG! read more

Not a happy customer! I took my 2025 Subaru for its very first oil change. Upon inspection, they advised me that they found a leak in the AC unit. I was told that if wanted them to fix it, it would be a few hours. I had other errands I needed to attend so I decided to make another appointment to have it repaired. The service advisor suggested to bring it back in the following week, first thing in the morning 7am. Drop the car off, uber back home and they would notify when the vehicle is ready for pick up. I get a text messages 5 hours later giving me the same diagnosis I was given the previous week. The car can't be repaired because we don't have the parts. WTH is the point of bringing the vehicle in so damn early if they aren't able to fix it? I got up early, lost $80 in uber, lost my Friday, and still my car isn't repaired. I think it's time for me to look for another Subaru dealer. This one has totally failed me and I won't be going back. Not a fan of losing time, money, and my sanity. Screw you Subaru Pacific! Do things better and learn how to communicate better with your customers. read more

This was my first time bringing my car into this particular Subaru dealership and I was really happy with the experience. The location was nice and open with the drop off experience being completely stress free, and my service advisor Jim was wonderful - he was incredibly knowledgeable and able to solve my rather complex problem quickly and was also very kind, honest and thoughtful re: both my time and needs. I've unfortunately had some not so great service experiences at other Subaru Dealerships in the past which has kept me from returning to Subaru for the last few years for service, but my experience at this particular location was definitely redeeming of the brand for me. Also very appreciative of service manager Steven Kim who was also very kind, honest and thoughtful when I first called with my issue and made sure to put me in great hands with Jim. read more

I am incredibly disappointed with the service department at this particular Subaru. I brought my car in for a repair and was quoted nearly $4,000 for a repair that was NOT actually the problem. A family member familiar with cars looked at it, found the real issue, and we fixed it ourselves using a part from Subaru that cost less than $100. This felt like a blatant attempt to scam us. Avoid the service department here unless you want to be overcharged for unnecessary work. I will never return. read more

I called Friday to schedule a service appt and made them aware I was in a hit and run and that an auto body had fixed my car. The gas meter wasn't working and was told to take it to Subaru to have it fixed since it's a newer vehicle. Subaru pacific said my vehicle is under warranty and it would be covered. I called day of my appointment to confirm the details and was still told the same thing. I also asked before arriving that if I can borrow a loaner and they said it would be fine since it's under warranty. I was getting off from an overnight shift and needed to go home to take a power nap while they checked my vehicle. This was explained to them. I arrive and they told me I'm not under warranty since it was an issue caused by outside influence and that I wouldn't be able to use the loaner. I am completely frustrated of being told one thing multiple times on the phone and being told someone completely different in person. STAY FAR AWAY FROM THIS LOCATION read more

Subaru Pacific is our go to dealership & we highly recommend them (I'd give additional stars if I could)! We recently bought our 2nd Subaru (2024 Subaru Ascent) from Subaru Pacific. We had the pleasure of working with CID & KATHY who were both so friendly & personable. We test drove the Forester, Outback & Ascent before deciding the Ascent would work best for us & our two big dogs plus surfing & camping. No pushy sales people here which is a breath of fresh air. Come see CID or KATHY if you want to have a "no pressure" car buying experience. Finance was a smooth experience (lots of paperwork, but that's the way it is anywhere). A few weeks after we had our car, we saw CALVIN who answered several questions about our car. He is our go to guy now for any questions & he answered a ton as well as connecting our Apple & Android phones to our new car. The inside of the dealership has an amazing coffee/hot chocolate/latte machine. It's clean & nice to relax in their lounge area. They are super dog friendly & even have a small dog park in the back which we have used for our pups several times. Come check them out & test drive a Subaru (value, safety, great cars). read more

Subaru Pacific - We got our surf racks installed & drove to the nearby beach - Auto Parts & Supplies Near Me - Hawthorne, California

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Very happy I went to go buy my car there! Cid from sales helped me get the car I wanted and he was very nice and helpful with all the questions I asked before my buy. I drove off the lot with my new purchase satisfied! read more

Awesome!!!! Awesome!!! Awesome!!! I honestly don't know where to start everything and everybody that works. There is so nice so courteous. I'm actually blown away on how they treat you. They make you feel comfortable They go up and beyond to make sure they do everything they can to help you with whatever problem you have , it's like the twilight zone in a way because you expect the dealer to be totall scum bag low lives , And with pacific Subaru, it's the complete opposite . I honestly never thought a car dealership would be this good ,,,, . Service department awesome !!! Parts department awesome !!! Sales department awesome !!! read more

I called them yesterday 12/15/24 at 4p while talking to Amy she realized that Ozzie had already working on my internet inquiry. She said hold on let me transfer you to him. Transfer lead me right back to the main prompts. Then phone rings as if I called again and was disconnected. Then Johnny calls me back and says Ozzie is with another customer and will call you back in 15 minutes. I never got a call back. Just now Ozzie called 12/16/24 to follow up on an email he sent that i never received. I told him because I never got a call back from him yesterday I went with another dealership and he straight up hung up in my face. I'm glad I did not give my business to them. Poor poor customer service and poor follow up. I can't imagine how it would be if I had any issues. I dodged a bullet read more

Michael Crawley was my sales guy. Even with the end of year craziness, he was able to excel expectations. He was able to answer all my questions and get me the car I wanted. Great communication all the way through. Kevin Nguyen, brand specialist, also helped when Michael was busy. He was able to explain all of Subaru's features. Wendy from finance did a great job explaining all the warranties and costs. Went through paperwork quickly. If you want a Subaru, Subaru Pacific is the place to go to! read more

Subaru Pacific - Subaru Crosstrek Wilderness in Alpine Green - Auto Parts & Supplies Near Me - Hawthorne, California

I recently bought my second car from this dealership. A week or so after, I received an email from the GM letting him know he appreciated my business and was here to help anytime. I needed some accessories for my car and discovered that their parts and service prices were significantly higher (25-40%) than other dealers. I asked twice for an explanation or discount and never received a single reply. They are, by far the most expensive Subaru dealer for post sale support! read more

Of all the Subaru Dealership #SubaruPacific was by far the best Service I've experienced. John Stewart excellent customer Service goes above and beyond to help out. Superb dealership. read more

Got my car serviced here for the first time. The only redeeming quality was the customer service from the person I dealt with. A 2 1/2 to 3 hour service ended up being 4 1/2 hours. When talking on the phone about how long the service would take, I was told 1 to 2 hours. To that persons credit, I failed to mention I needed a software update, but the time estimate I got at the dealership took that into account and I accepted the new timeline. Not to mention, this dealership is 20 miles from my home, so what was supposed to be a 3 to 4 hour trip, ended up being a 6 hour ordeal. I would much rather go to a mechanic who is local, who can do this job in an hour and pay them than come back here for a free service. To put it plainly, my time is more valuable than this. read more

I just want to say this Subaru dealership has gone above and beyond what would nirmally be expected I purchased my used Subaru Outback in March and have been having issues with the battery so I called to ask if they could do anything and they are checking for any issues and replacing the battery. If you are looking to purchase a new or used vehicle and would like to experience a dealership that goes above and beyond whats expected please stop by Subaru Pacific located in the city of Hawthorne off Hindry ave. A shout out to Pete Violi who made it happen, Thankyou Pete read more

If you are ever in the area and need not only a Subaru (great car btw) but also amazing service from an extremely personable salesperson, PLEASE ask for Kathy. Kathy is hands-down the best individual and will work with you until YOU get what you want. She never made me feel like I was taken advantage of, which is something that I felt in most dealerships, her kindness was a breath of fresh air. She is also very knowledgeable and will likely provide you with a fantastic experience. Kathy made my experience of buying a brand new 2024 Crosstrek both extremely simple and extremely fun! If you enjoy a nice conversation, a nice environment, and overall a nice salesperson to work with.....I highly recommend Kathy! Thanks Kathy and thank you Subaru Pacific! Yall great! read more

It's so sad that in a world where almost everyone communicates via some digital form, that car dealers just ignore you and do whatever they want. I saw a car that I was interested in. I sent a message. I specifically asked for text message only. Not that it matters WHY but I was at my son's baseball game and couldn't talk on the phone but I could text. So of course a sales person called me. Then I asked that person to have the manager text me so we could communicate like that so guess what? Yep. He called me. He says is this John? Then when I asked why it was so hard to text he said well you didn't say that and you didn't leave your name. Hahaha. You just said it. The he says if we can help you let us know and hangs up. Pathetic read more

Rating: 1 star This has been one of the worst car-buying experiences I've ever had. I purchased a red 2019 Subaru WRX from Subaru Pacific on 3/10/25 and made it very clear from the beginning that I'd be paying with cash or a cashier's check from Navy Federal Credit Union right down the street. I explicitly told the sales rep DO NOT run my credit. I was assured that wouldn't happen. Guess what? They ran my credit anyway--without my consent. When I confronted the finance team about it, my concerns were completely brushed off. I asked to speak with a manager, and Eric came over and actually had the nerve to say, "Well, what do you want us to do about it?" Completely dismissive and unprofessional. I also asked my sales rep, John, to order a second key for the vehicle--he promised to do so and said he'd use his employee discount. Over a month later, still nothing. I've emailed John three times, Tony in finance twice, and even spoken with John twice--each time, he claimed it was the first time he'd heard of it. Tony said someone would call me back--they never did. I also asked to be contacted to sign up for the extended warranty. I was told I could do it later and requested a follow-up call--still nothing. The only contact I've received was when Tony called twice because they misplaced my proof of insurance. To make matters worse, I emailed the General Manager, Danny Canteo, last week about this entire situation and--no response. This has gone beyond poor service. It's clear Subaru Pacific is hoping I'll give up. The lack of professionalism, accountability, and basic customer care is appalling. I work in finance--I know what good service looks like, and this isn't even close. I'm not just looking for a resolution--I believe compensation is warranted for the time, stress, and blatant disregard I've experienced. I demand someone from corporate at LACARGUY reach out to me to resolve this once and for all. read more