Drove 2 hours from San Diego to see a BMW 540i. I had been "somewhat" in contact with Kia and Jairo for a week letting them know I had interest in coming up to see the vehicle via e-mails. Due to protests I ended up holding off a few days but made them fully aware I would come up to see the car. I stopped getting replies to my e-mail after that. The day before I was coming up I couldn't get a hold of anyone, I had requested to get additional photos of the front and rear bumpers' because they were blurry online when you zoom in. I got nothing. The car has been listed since March but they didn't seem to caring much to sell it --- I ended up making the trip ( I had a list of cars to see in the LA/OC area) and stopped here first because I was very interested in the vehicle which was listed a reasonable price, I wasn't even going to haggle the price. I walked around the small lot for about 5-8 minutes, inspected the car from the outside but never got approached. Finally walked in to get some attention but I felt like I was in their way instead. The guy gave me the keys willingly to check out (which is why I didn't give one star), he let me just have my time with it. But seemed like he was getting a new car dropped off, he didn't really care much for me and there legit was no other customers there to help out. Made my way off the lot pretty fast after sitting in the car for two minutes . Bad vibes and very disappointed. The other half of this, their website offers getting value for a trade-in. When I let him know of my interest and letting him know I had a trade in, he quickly told me they do not take trade in's at all because they have no money. Maybe take it down from the website as an option? All in all, the guy seemed bugged about something rather than me being there as a customer. He didn't even try and sell to me, he had no interest of talking to me. For someone who claims to not have money, you would think they'd try harder to make a sale. Ended up buying a 2022 BMW 540i from a dealership in Downey, paid a little more than I wanted but at least they tried and got the Gen 2 B58 so at least the day ended good. read more

Vip Auto House - From their website. - Car Dealers Near Me - Lawndale, California

Found this place on Carfax because they had the car I was looking for. I drove about 2 hours from San Diego to see it, it was the first car on my list, and purchased it on the spot. So I didn't need to drive to see more cars. Nice people. Easy to work with. Kia was knowledgeable and helpful. He did not pressure me to buy and he understood my needs. He did not try to sell any "extras". I would definitely purchase from them again. read more

Vip Auto House - Car Dealers Near Me - Lawndale, California

**** BUYER BEWARE **** This place is AWFUL!! My father and I purchased 2 Porsche SUVs from them! BOTH cars had issues within less than one month of purchase! My father's car had a steering wheel issue that cost him almost $1000 bucks that was NOT covered by the warranty. My car had an AC problem that cost over $16,000 dollars!! Yes you read that correctly!! $16,000 dollars! Apparently it's Very hard to replace the AC unit in these cars, the warranty covered $6,000. However I was on the hook for the other $10,000. I called the dealership within 2 days of my purchase complaining about the AC not working. They sent me to their guy for Freon or something like that. The AC worked for 1 week then out again. During a HOT CALIFORNIA SUMMER! Not fun! I then took it to another shop and they explained what was wrong and what needed to be done and the $16,000 dollar price tag! Well what choice do I have? I have to get it done. I called VIP to ask them to cover some of the cost or what options we could discuss and IM STILL WAITING FOR A CALL OR EMAIL BACK TWO MONTHS LATER!! I'm going to sit outside of the dealership this weekend. So if you see a lady outside of this dealership saying buyer beware... it's just me!! *** STAY AWAY FROM THIS PLACE*** read more

After seeing in person the used car listed for sale, noted that the car had 3 aftermarket parts installed, and the online listing falsely advertised FSD when it was just a trial for a month. Nice enough salesman and owner superficially, but associate was frustrated with discussion and ended up hanging up the phone in another discussion. Some cheesy tactics like demanding a signature to try to fix malfunctioning aftermarket add-ons, and upselling digital license plates. Overall negative and a honestly a little unsafe vibes, but maybe not all unexpected for a used car dealership selling cars that may attract people wanting to look fancier than they really are, if you catch my drift. Ended up getting a similar car, with better quality and more competitive price, from a more reputable dealership. read more

After just a week of driving the x5 that I got from them, the engine light turned on. I texted one of their agents and he said it may not be a big problem which I should have not taken it lightly because when I brought it to Long Beach BMW for diagnostic purposes they found out that the car has countless faulty equipments/entire engine is nonfunctional & I was told it's not safe to drive & I had to pay an arm and a leg to get it fixed. Biggest mistake in purchasing it with VIP Auto House. I have been buying my BMWs from South Bay & LB BMW. I should have not trusted these people. However, if you really wanna buy from them make sure you take a mechanic with you and ask them to provide a recent inspection. I don't think they'll provide you with one but it's worth a try asking. Don't get ripped off by this place. You'll end up getting stuck with a crappy car. Just go directly to the dealership & get their certified pre owned vehicles. Sadly, these people aren't very trustworthy and not very helpful at all. Go take your hard earned money elsewhere. read more

Bought a used car with Jairo and had a great experience! Honest and straightforward. Thank you VIP! I would recommend this place.

Friendly guys! I bought a BMW X3 from them last month in December. I just finished a 2,000 mile road trip and its been great so far. I appreciate how quickly they were able to get the paperwork done. Pricing felt very fair compared to the market while considering mileage and options. read more

Vip Auto House - Car after one month - Car Dealers Near Me - Lawndale, California

Great service I will definitely recommend this place if your looking to buy a car Will definitely come back here again

Can't speak for anyone else but I had a great experience. Kia was great to work with. It's clear that customer satisfaction is their top priority. I highly recommend this place to anyone looking for a trustworthy and hassle-free car buying experience. I'll definitely be coming back for future purchases! read more

PLACE IS A SCAM ‼‼BRING A TRUSTED MECHANIC dont be like me and just assume they check there cars they dont. I recently brought a 2012 dodge challenger r/t after 2 days I already had to change the breaks pad because they was already squeaking then not even 2 days later my coolant hose exploded crazy how this car has this much problems with it and I havent even had it for a month i havent even paid my first payment on the car and already having problems bottom line dont be me like me and assume they check their vehicles nd do maintenance to them. THEY DONT so being a mechanic with you‼‼ read more

We bought our car in October - we got an amazing deal and they were so nice! There was a small scratch on the wheel and they agreed to fix it and they pulled through and did. I definitely recommend to you all to buy from here with a piece of mind. Really good guys! read more

Vip Auto House - Tesla model y - Car Dealers Near Me - Lawndale, California

I have a Lucid Grand Touring car, we were looking for a daily commute car a 2016 Tesla X this one had tears and holes in the car and the salesman Arman wouldn't let my husband test drive the car unless we agreed on price. What a Joke of a salesman. He stated he's concerned people want to take the used beat up Tesla for a joy ride. MY CAR IS A JOY RIDE not the piece of poopoo you were trying to overprice and sell. Good luck. What a joke of a place (there are other reviews stating they won't let you test drive) *******UPDATING REVIEW: this is the exact kind of narcissism and careless attitude my husband got from this place. They don't care about anyone but themselves and WINNING at whatever cost. They are presumptuous and conceited. He's also staying we offered $5000 less.. why would we offer less if we clearly have funds for the used beat up car?? Run from this place as we can now see they lie and we have paperwork to prove we offered full price... Usually when there's snotty narcissism involved it is because they're hiding something. He could have taken a gentler approach in reply but as you can see they care nothing about the customers and only about themselves. The comment PROVES how careless they are. Want a prestige condition immaculate car go to Paz Auto Group they are extremely nice, HONEST, they care, prices are amazing, and yes, we paid FULL PRICE, and yes we test drove the car. Paz auto group go here. read more

Vip Auto House - The car I bought from Paz auto group - Car Dealers Near Me - Lawndale, California

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I bought a 2018 BMW X5 at this dear. I went to 10 different dealerships before them and they were all trying to take advantage of me and overcharging me 3-4k extra fee for accessories. I called and spoke to Arman , immediately I felt completely comfortable when I talked to him. The car is amazing and their customer service was fantastic. I took my car to BMW dealership to do service and complete check up , they couldn't even find anything wrong to recommend. I will definitely buy more cars from them and will recommend them to all my friends and family. read more

Vip Auto House - Car Dealers Near Me - Lawndale, California

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The best deal we could find. The car was bad a__ too. Thanks guys. Would recommend this place to everybody.

I went to test drive a car that's still on their lot thinking I would get him to come down on the price for a 2008 Honda but he wouldn't budge. Shakim was very nice but firm on the price. It rode good but it just wasn't meant to be. I purchased a car from another dealer that was younger and less expensive. They have a nice lot. read more

My friend and I went to go check out the 2011 C63 they had for sale. He was looking to take the car home that day and I was looking to get something for my wife. I asked to test drive a car and Shakim (combover and beard kinda short not too big in size) told me we were wasting his time and blatantly disrespected me. I turned off the car and said I was good on taking the car on the test drive. His claim being "you just want ti test drive my car" I own two Mercedes Benz with lower mileage and of newer years so I really had no point in arguing with bro. Shut off the car and said I was good. They told my buddy they'd call him back for the c63, never reached out to him. Do yourself the favor and go to a real dealership even if you think you can't afford it. You can!!! Ended up grabbing a car from Fletcher Jones Newport Beach, real professionals. P.S they couldn't get my boy approved for 30k loan even with 10.5k worth of trade in lol don't waste your time. My friend got approved for 45k at Fletcher jones $500 a month. Do yourself the favor and go somewhere legit!!! Just realized as well everyone who has had a bad experience here is labeled as a liar or spreading misinformation. LOL what a joke. Wallahi everything I have said on my post is truth. Anyone who attempts to defraud me by saying otherwise will not be taken seriously read more

Vip Auto House - Favi with new AMG from Fletcher Jones - Car Dealers Near Me - Lawndale, California

From the first text answering our initial enquiry to the final handshake and goodnight, our experience with VIP AUTOHOUSE was one that you dream of when purchasing a pre-owned vehicle; no pressure, just helpful. This dealership is more than a cut above. We appreciated everyone involved. There were a couple of little cosmetic flaws that were fixed before we took possession of our beautiful 'New' car; it's gorgeous and the car my husband has been looking for for over a year. They sell a very high quality product. We would definitely go back. read more

Bought my Tesla P85 a few months ago and have been enjoying my low miles low cost car. I was having a problem connecting the car with my iPhone and Tesla Server and went back to see if they could help and they sure did. Spent an hour helping me but it wouldn't connect. He told me to leave the app open and it would, and it did! Buying the car was simple too! Thanks guys, you're a great team. read more

Do not go here. I had a very bad experience with one of the salesman being exceptionally rude to me to the point of even calling me a retard which I take huge offense. Last name was Rajabi. read more

Vip Auto House - Car Dealers Near Me - Lawndale, California

Highly recommend Arman and Shakib, they are professional and have competitively priced cars. I purchased a rare find 2016 Tesla Model X P90D with free unlimited super charger in great condition. This dealership was the only one in Southern California that had an unlimited charger that was transferable. They were both great to deal with and made the process so stress free. I got a great deal. read more

Armon & Sean: Great Communication, no pressure, competitive pricing and no games. I'd buy from them again. Proud owner of a 2015 Porsche Macan S read more

My wife and I purchased a Porsche SUV a few months ago, we are out of state and a bit nervous. With all the photos and phone calls to/from Arman and the documented history he provided, we felt pretty good to go ahead with the purchase. A few months later as owners we have been very happy, the SUV was as advertised in excellent condition. They were very easy to work with and helped us find a transporter to ship the vehicle to us. read more

Vip Auto House - delivered to our home - Car Dealers Near Me - Lawndale, California

My son and I visited VIP Auto House on Feb 2023. My son had one particular vehicle he was interested in which was a 2012 BMW 335is coupe. I'm not a mechanic but I know a fair amount about powertrains. I've always owned Toyota/Lexus so my BMW knowledge was lacking. I inspected the engine bay and didn't see any leaks of any kind. I looked at the brakes/wheels and underneath the car for any visible damage and found it to be in perfect shape. Damage underneath a vehicle can give you some insight into how hard a car was previously driven. Brake Rotors weren't scarred and looked good. Interior and Exterior were in near perfect aesthetic condition. We started the car at the dealership and it sounded very clean. We used the iDrive inside the car to check to sensors and fluid levels and everything was green. Took it for a test drive and it drove very nicely. I did feel a slight lobe at idle while were driving and told my son I was concerned about it but long story short we moved forward with the purchase. The buying experience was pleasant, no high pressure sales and I felt it was all very professional. Had all of my questions answered with no BS, I got straight answers to everything so the whole process was comfortable. We drove away with my son's first car the same day and he was on cloud 9! Be well advised that purchasing a vehicle from VIP Auto House is "AS-IS" NO WARRANTY OF ANY KIND. My past experience has been that these small used car dealerships typically give a 90 day warranty but not here so take care to do your diligence. They only sell high end cars that are expensive to repair so the risk here is very high in my opinion. ***We've had this car for less than a month *** Post-Purchase Issues Tires and Wheels * The first thing we did after getting back home was take it to tire shop for a tire rotation and balance. The tire shop (America's Tire) informed us that all 4 rims were bent and should be replaced. Any vehicle with low profile tires and large 19" rims is probably going to have bent rims after 11 years because they take so much punishment from the road without much cushion from the tire so I wasn't shocked to hear this. It's not a show stopper, the car doesn't vibrate or anything and it's perfectly safe to drive. Replacing all 4 BMW rims is in the neighborhood of $5k or more. Next we took it to alignment shop and got a 4 wheel alignment. It was pretty far out of alignment but no other issue there, that's just maintenance. Engine We had used car inspection done at the local BMW dealership. Result was a small oil pan leak and front shocks starting to leak. Typical for an 11 year old vehicle and doesn't render it undrivable. About a week ago the car started misfiring, running very rough when the engine was cold but would smooth out after it was warmed up. The condition got worse so we took it a local Euro mechanic. It took them a few day to diagnose the problem but it turned out to be a bad fuel injector. The shop ended up changing the spark plugs and replacing the bad injector which was around $1,100 dollars. Car is running fine now. Conclusion So you might be wondering why the 4 star review given the issues? Bottom line the car is sold As-Is. The responsibility of making a good purchase all falls on your shoulders. If you're considering a purchase similar to this one, do your homework and take a mechanic with you to inspect the car. If you don't know any mechanics go to a shop and offer to pay a mechanic an hour of time to come with you to the dealership, it's worth a few bucks. Expect to have problems with any used car you buy, especially high end cars that are complicated. In my case the bad injector and bent rims were not issues easy to spot. A mechanic can only do a visual and drive inspection of a car. To have known the injector was bad ahead of time would have required a scan tool to read the car's computer and see that Cylinder 5 had a rich mixture which just isn't a practical inspection option in the purchasing stage. So yes, we've a had a couple of hiccups and I expected that. Is it possible that VIP Auto knew about the problem and sold it this way on purpose? I suppose it is but there's no way to know that. Bottom line is that my son is happy with it and whoa! is it fun to drive! I might have to get myself one of these! Hope this information helps someone else! read more

Vip Auto House - 2012 BMW 335is coupe. N54 Powertrain twin-turbo. - Car Dealers Near Me - Lawndale, California

Ask for Shahin (Shawn) and you will walk away knowing you received the best deal at the best price. I wanted every car on the lot, and with Shahin's help, I was able to settle on the best one to satisfy my needs and wants. An amazing place with amazing people and cars. Forget those big dealerships where you're just a number, Shahem and the staff at VIP Auto House are professional, and they know the cars inside and out. read more

I am from Hawaii and found a 2012 BMW 128 Iat VIP Auto House with less then 25,000 miles on it. I tried another dealership before VIP Auto House with a older BMW with way more miles and that dealership said I have to fly up and sign papers there. I would have to buy a roundtrip ticket, hotel, uber, and they also put a 2000.00 Extra charge for theft charge so I was done with that dealership. I got in touch with Jairo from VIP Auto House and saw the BMW I wanted and he actually helped me with getting this BMW without flying up there and got all the information on the BMW with Carfax. Jairo is a genuine car salesman and really cares about people. I knew the BMW is immaculate and I would not find that BMW with super low miles in Hawaii. Jairo sent me paperwork to sign and I sent a cashiers check and all I had to do is start the shipping process which Jairo was working with me to setup everything to get it to Hilo. I am a bartender at a high profile resort here in Kona and share Hawaiian Hospitality With my guest and I truly believe Jairo is in the same business sharing Aloha with customers at VIP Auto House. I definitely would recommend Vip Auto House to my friends who would want a nice car and ask for Jairo. read more

Bought a Tesla over the phone from VIPautohouse. I was nervous about sending a large sum to a business I never met, for a car I never saw. I had to trust that things would end well. They did. Shawn was very responsive with emails, guided me through the process, calmed my fears, and arranged for delivery of the car. Everything went smoothly. This is a great place to buy a car, and at a reasonable price! Thanks to all the team at VIPAutohouse. read more

Read this before even considering checking out they inventory Stay away from this place my opinion the worst customer service . I was ready to buy a car completely but seems like yall people don't understand how to make simple sells 1. dont lie about your prices this guy really try to add 4k more dollars to the original price that was post it on the car 2 . Is this a garage or a dealership? Im trying To see the car by my own Im the one paying for the car this was really disrespectful . 3 should learn not to make extra comments horrible people horrible service & dont underestimate your customers . im glad I didn't bought anything from here I could imagine what would it be if they would of sell me a mess up car read more

These guys are awesome! From our initial greeting to signing the paperwork....very honest and sincere. Nice cars on the lot, no pressure buying which was greatly appreciated. Gave us the time and patience to look at the models and made us feel really comfortable. It has been almost a month since our purchase and I still have such a great feeling from this purchase. Giving good business to good people always is the best practice. Thanks guys! read more

These guys are not to be trusted. They are what gives the Car Business a bad rap. They do not tell the truth and Do Not tell you what is wrong with the car you are interested in. The owner directly lied to me about very important things about the vehicle. Do not Waste your time with these guys. Run, Don't walk.... read more

Just wanted to leave some information for you future car buyers. I recently purchased a car for VIP Auto House and the experience was more than pleasant!! I owned a Jeep Wrangler that I wanted to trade in. But, being upside down was causing me problems on trading it in. So, while browsing dealerships I came across VIP Auto House and they made it happen!! When I didn't think I was going to be able to get out of the vehicle, they made it happen and saved me money on my new vehicle and also saved me approximately 200 a month on my payment on my new vehicle. If you are looking for a vehicle go check them out. They're professional, polite and very fair. read more

Vip Auto House - BMW X6 - Car Dealers Near Me - Lawndale, California

They don't allow test drives on any of their cars. Came here to purchase a car and they wanted me to sign the purchase paperwork before driving it at all. Very poor customer service. I went to another dealership who let me test drive before pulling credit and signing paperwork. I ended up buying the car from the other dealership. Beware that if you're cross shopping cars, having them pull credit before you buy can lower your credit score and you won't qualify for a good rate when financing. read more

Bad customer service. I stop by to see a car, I move 2 cones so I can park in side the the dealership and told me to move my car, they said they don't have customers parking. And told me to move my car salesman was upset because I park in side. I told the salesman that I was going to go somewhere and he did not care. I don't recommend this dealership. Bad customer service read more

I was very pleased with the advice and help from the VIP AUTO HOUSE team and purchased a Mercedes Benz for a great price

I was a little nervous about going to a used car dealer but Arman runs a first class dealership, he has a love for cars and takes pride in what he offers, most of all he's honest and stands by his word. read more

I bought last weekend a Mercedes C 250 from here. Great service and beautiful cars. Shakib was super helpful and patient with me. Everything went smooth and I'm so happy with my car. I would definitely recommend anyone this place. Excellent service! Thank you again Shakib for all your help!! read more

Bought a Audi A3 TDI - the car was extremely clean (actually all of the cars on the lot looked very clean) Easy transaction very good price follow up correspondence was returned promptly with the info. I wanted (additional service question / etc) Thank you! we love the car read more

Buying a car can be stressful. Arman made it easy and fun. Such a good guy. And such a great place to buy a car. I went to so many auto dealers/brokers looking for a new car and didn't trust any of them until I went to VIP. Arman is passionate about the cars he sells and has the best customer service one could hope for. Cannot recommend this place enough! read more

1 year later the BMW Arman sold me is incredible. The buying experience was painless and he went out of his way to get the brake rotors machined because he wanted to make sure I was safe on my 500mi journey back home. Highly recommend these guys. They are honest. Not everything can be diganosed with a used car but anything they noticed they immediately addressed. read more

Came here to checkout a car I've been lookin for awhile, after the vehicle was pulled out for me too checkout i was left alone too do my own inspection on it which was super cool its frustrating lookin at a car while being asked 100 questions i'd recommend every dealer too do this. The f82 drove amazing so i ended up purchasing, not only were the honest professionals but they had me in and out in an hour and some change . on my way home the caliber seized on the rotor i almost through up from being so stressed on the side of the free way as i thought i'd be on my own since i didn't purchase a warranty but after a call they told me too have it towed back too the dealer we'll pay you back for the tow and they'd fix the car free of charge. They stuck too their word and paid me back for the tow and repaired the vehicle with zero questions asked. What else could you ask for. Couldnt of handled it better will always recommend too friends and family if a chance arises read more

Honestly this is a high quality dealership. I purchased a BMW from Arman. I am 2500 miles from this place and was buying sight unseen so I asked at least 100 questions. Arman was very patient and helpful. Answered every goofy question, sent many videos. I probably texted him 50 times too. I am sure I woke him up on a few occasions since California is 3 hours earlier than Florida. Everything was professional and painless. Got the best price I could on a very scarce model . We found a shipper and got the deal done. My car arrived today and it was much better than I even expected. Felt like I made a friend during the process. To you people who posted shitty reviews because you think he somehow didnt like your clothes, or your peeps were in jail or went there and moved his parking cones or wanted to buy an Alfa Romero with poor credit etc, be honest and quit bullshitting in these reviews. And by the way...to the guy who wanted that Alfa Romero so bad you should at least know how to spell the car brand. Its Alfa ROMEO. Thanks Arman...you are fantastic. If I wasn't such an old fart I would for sure buy another car from you with ZERO hesitation but I may not last long enough ! Oh I just have to add, to the guy who complained and said " middle eastern people are like that ".. what planet are you from ? read more