First, I just want to thank James Happy and everyone at the dealership for such an incredible experience. From beginning to end, everyone made me feel welcome, comfortable, and genuinely taken care of. James especially deserves a huge thank you for the amount of time and care he put into making this such a great experience. I've been buying cars for about 25 years, and I can honestly say I've always dreaded the dealership experience. The pressure, the back and forth, and that feeling of just wanting to get through the process and leave. This was my first Lexus, and I had no idea how different the experience could be. James was incredibly kind, knowledgeable, patient, and made the entire process feel relaxed. I never felt pressured or rushed into making a decision. He answered every question I had and made what is normally a stressful process actually enjoyable. He also went out of his way to help me, even getting me answers and information on his days off (sorry, James!). Whenever I had a question, he was incredibly quick to get back to me. That kind of care and attention really stood out. The rest of the sales, finance, and every department was just as wonderful. Everyone was understanding, easy to work with, and made the entire process feel simple. I went in buying my first Lexus. I left a Lexus mark for life. Thank you again to James and the entire team. After roughly 25 years of buying cars, this is the first time I can say I genuinely enjoyed the dealership experience. You've set the bar incredibly high. read more

Lies, zero communication and additional lies to support their original lies. Internet sales is severely lacking honesty at all levels. Seems Mr. Chung, Internet Sales Manager, was conveniently absent at the time of our planned meeting to view and purchase a vehicle but the poor gentleman had zero means to communicate. He did, however, get the sale. Great job Chang Chung for excellent communication that the car was already sold upon our arrival. South Bay Lexus has done a stellar job in hiring stellar people. read more

Tim and the other "internet managers" which they all seem to be were a complete nightmare to work with. After multiple pushes never disclosed the car they were charging over msrp for with high miles was scratched up. They had crazy old practices of a photo of a form while all other dealers do it online. Then after all that agreed to buy from Nokia and ... yes car was decided by managers to go to auction mid sale !!! Everything is a bad experience here. read more

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Took our 2025 RX500h in today for the rear camera safety recall and was provided a courtesy vehicle to run errands throughout the day, thank you for the wheels. The person helping us with the loaner vehicle was nice and thorough, I forgot their name but very nice. Fernando was our advisor and helped us get that safety recall handled, thank you for taking good care of us. Also because our car is fully wrapped in PPF, he had the guys hand wash it instead of sending through the carwash. Overall experience was top notch. Entire service team seems to be on the same page of providing Lexus style (luxury) service to their customers. Nice teamwork! read more

South Bay Lexus - RX350h courtesy vehicle - nice ride - Car Dealers Near Me - Torrance, California

Attos was AMAZING! I called Lexus of South Bay asking if I can speak with a salesman. I did not want to go in person and do the whole "back and forth" thing. I wanted a specific car, specific trim, and specific price. I had a very detailed request and mentioned to Attos I either want the deal I am seeking, or do not want to go in person. He was VERY patient with me and ensured all my needs were met. Once we agreed over the phone, he invited me in person and provided me with an excellent experience. The transaction went beyond smooth and I couldn't have asked for more! It was a pleasure to be served by Attos. I would highly recommend doing business with this dealer and especially Attos. read more

South Bay Lexus - 2026 Lexus RX350H - Car Dealers Near Me - Torrance, California

We had a great experience purchasing our car from Sargon! He was incredibly friendly and easygoing. He made the entire car-buying process smooth and stress-free. We never felt pressured, which made the experience even better. We truly appreciated his approach and would highly recommend asking for Sargon if you're in the market for a Lexus. Thank you, Sargon! read more

Dino and his team provided truly outstanding service from start to finish. They took the time to listen to my needs, preferences, and priorities, and guided me through the process of deciding which Lexus was the right fit for me--not just making a sale. Their knowledge, patience, and attention to detail made the entire experience stress-free and enjoyable. Dino never rushed the process and made sure all of my questions were answered thoroughly. His team was equally professional, responsive, and supportive every step of the way. I left feeling confident, informed, and genuinely excited about my purchase. If you're looking for a car-buying experience that's honest, personalized, and high-quality, I highly recommend Dino and his team. They set the standard for what exceptional customer service should look like. read more

Normally when you walk into a dealership you can't wait to turn around and walk away! I've never had good experiences at dealerships until I came to South Bay Lexus. They're family owned and because of that I will forever get my cars from them. Such a great vibe when you walk in. Not only did I have an Outstanding experience with Christian, everyone else in there was so friendly and kind. Christian went above and beyond to get the car I really wanted. He was so patient and really took the time to explain everything. It was Stress free, and such a smooth car buying experience that I've ever had. Thank you so much Christian and to the sweet people I met. I Definitely will be recommending South Bay Lexus to my friends and family. read more

I want to give a big THANK YOU to Chris Greges, my salesperson. I felt extremely comfortable and safe during my visit at the dealership . Treated me very well. Always smiling and attentive. Everything I asked for he was able to help me out with . He went above and beyond to make me feel special and happy with my new Lexus NX 350 . I want to also mention how fast the experience was with Chris himself and the finance department. If you go to South Bay Lexus please ask for Chris he will make sure you leave with a big smile on your face like I did . read more

South Bay Lexus - Car Dealers Near Me - Torrance, California

Came to Southbay Lexus years August 27 for my 2022 Lexus RX 350 supposedly for 96K maintenance but since sometime my work schedule gets crazy busy and unpredictable so I just decided to have my 100K periodic maintenance.... I'm glad and thankful to Lizette as my Customer service representative who really been very helpful and knowledgeable on what to do with my car thank you Lizette and thank you to Leslie for also providing me with a car loaner while they're working with my car it's always been an excellent experience to be in this place very organized and clean KUDOS to all the staff from great customer service and highly recommended read more

South Bay Lexus - Car Dealers Near Me - Torrance, California

Dishonesty, delays, and excuses are the only thing this dealership knows. The had a hot item and toyed with people and took advantage of the situation. Not a good business practice. read more

I recently went into South Bay Lexus looking for a car after my new-to-me Lexus was totaled by another driver. I looked at an RX 350 I was really interested in with Jack the sales rep. His service was so offputting as if he assumed I wasn't a serious inquiry and he was wasting his time. I didn't buy because of this reason and decided to go with another dealership and later returned to Lexus for a service on the vehicle I purchased. The only reason Lexus South Bay gets five stars is for their awesome service team! My service technician was Isis, she was so nice and patient and answered all of my questions. Everyone on that service team was incredible and they all treated me with dignity and respect. I am looking forward to continuing with their service team! read more

My husband and I are lucky to have been introduced to Brandon T (internet sales mgr) in our quest for my dream car. We live near two other Lexus dealerships, but chose to drive 50 miles away from home because Brandon gave us the best deal and tended to our needs. He responded to my emails, calls and texts in a timely fashion. He was straightforward, knowledgeable, cordial and professional throughout. Within a span of a few days, we went from initial contact, to locating her dream car, and finally executing the purchase in a seamless fashion. Finance had us in and out in about 15-20 minutes. This was personally, the easiest transaction I have experienced when buying a car. I wouldn't hesitate to refer friends and family to Brandon. Thank you Brandon! A special thanks goes out to Eddie Ramos!! read more

South Bay Lexus - Lexus RX 350 Fsport 2026 - Car Dealers Near Me - Torrance, California

I switched to here from Glendale and immediately noticed the difference. Everyone was friendly and polite. I didn't feel like people were trying to "sale" me something. Melissa was THE BEST! She was honest, forthcoming, and I felt comfortable making inquiries. The valet service team were all top notch. My car was returned immaculate and it took about the number of hours that I expected. The technician sent me a video explaining everything that the checked with the car and it feels good to hear "no recommendations. " See you again on my next service check. read more

Worst sales experience at a car dealership ever. My wife and I stopped spur of the moment. After looking around outside we found a car. However nobody bothered to help us. After about 20 minutes we walked into the showroom and finally got help. We were not treated as serious buyers. No qualification or questions or follow up about our potential purchase. My wife came back on her own accord to get an estimate on a trade in. After 5 days still not one follow up call. Guess we were not dressed or appeared as financially capable customers. Guess if you want to be prejudged and ignored this is your place. read more

THIS IS THE PLACE to go for your new Lexus. We met with Enrique, he answered all our questions, made the entire buying process smooth and transparent, and we drove away with huge smiles inside our new Lexus. Highly highly recommend! read more

Great service, process was smooth and efficient. We had an excellent experience buying a car. Thank you Christian and Jay for all your support! read more

I came here looking for a previously owned first car for my grandson. The sales man Atto helped us out showing us 2 vehicles. The one that Mr grandson liked still needed to be serviced. Bummed us out. Atto said he would call us when vehicle was ready to test drive. A couple days later he called saying they just received another vehicle similar to the one my grandson liked. Came in and test drove it. He loved it. I ended up buying it for him. Great profesional service from salesman Atto and finance dept. read more

Poor experience with Dino at South Bay Lexus. Dino knew I was flying in to purchase a specific 2019 Lexus and he did not disclose the center dash trim panel was spray painted and done so without removing it from the car. This resulted in paint on the surrounding vents, hazard button and leather dashboard. To make matters worse it was starting to wear off showing patches of the original finish in the center of the dashboard. Dino tells me he did not notice it. However he never examined the problem in my presence nor did he even sit in the front seat leading me to believe he was fully aware of it. Instead, while I was examining the spray painted areas, Dino was trying to call my attention to other areas of the car. I've owned a few Lexus's in the past and always trusted the brand in quality and service. Wasting a full day and $1,000 in related expenses due to lack of transparency diminishes the brand for me. read more

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Natasha Ramos was the one who helped us. My family originally went to the Lexus location in Cerritos and they tried to push the more expensive cars at us and didn't want to entertain us despite being referred through Costco Auto Program. We ended up coming to South Bay and the difference in attitudes was night and day. Natasha Ramos is amazing, personable, and did not hide behind numbers or tell us "No". Everything was a "Let's see what we can do." My cousin is a first time buyer and Natasha made the experience enjoyable and seamless. Thank you Natasha Ramos!!!! read more

My first time calling into here earlier today in the afternoon as Im yelping at night now. Thought I had to go in tomorrow with my family in the morning for a new key to be made. But turns out we found our key that we misplaced. Yay! Praise Jesus. The gentleman Norli was so nice, polite, and so helpful throughout the phone convo. Great team member right there. So I don't have to go in tomorrow anymore. But will get to meet Norli someday. Always love to meet genuine nice and helpful people. People like him are rare in the world and they are in the same awesome category as all my wonderful customers. :) read more

I wouldn't recommend this place to anyone. Everything that has happened less than thirty days after buying this car has been nothing short of horrible and South Bay Lexus has done absolutely nothing to make this right. I bought a used 2018 Toyota Rav4 from here on April 14th. I paid for an extended PLATNIUM warranty, as I know the risks of buying a used car. For two weeks, everything was perfect. Over this past weekend I noticed a booklet I had left on the passenger floor was soaking wet. Thought I had dropped a water bottle, but I drove onwards with just the AC on and no music/radio. Took a hard left turn and water gushed through the dash and out the passenger side onto the floor. This past Monday May 4th I called the sales department because it has been less than 30 days since I bought this car. The person who picked up gave me my previous Sales' Rep number and then hung up the phone on me as quick as he could. I left a message with David and have yet to hear anything back four days letter. On Tuesday I called the service department. The first person I spoke to at 10:30am said she was so sorry this was happening but they couldn't do a valet pick up of the car as I lived too far away. But if I could drive down that morning they could give me a loaner car and they'd take a look. Otherwise I'd have to wait until SATURDAY to get this fixed. I needed to confirm with my supervisor, as I am in the busiest two weeks of my life at my job right now. So I called back at 11:20am. The person I spoke to at 11:20am was a different person and she told me there was no loaner for me since I didn't buy a Lexus and they only give loaners to people who have Lexus cars. I requested to speak to manager and I was told the manager was at lunch but he'd call me back. Never got a call. I called back at 5:30pm and was told my case would be escalated to the director and he would call me the next day. Wednesday (yesterday) - I called AGAIN at 2:10pm as I had yet to receive a call from any manager. The woman I spoke to said she'd have a manager call me back. The person who finally called me back didn't call for almost an hour and a half and it wasn't even a manager, just a service worker. I asked if I could take my warranty elsewhere at this time and he confirmed I could (also this is a question I've asked multiple times at this point with no concrete answer). I immediately called Toyota Irvine last night and they fit me in this morning at 7:15am. By 9:30am I had a diagnostic confirmation that my evaporator drain hose is clogged and not serviceable. The video taken by the service department shows an alarming amount of water in my dashboard. Apparently any kind of hoses are not covered by the PLATINIUM WARRANTY I purchased and I'm now looking at a $330 payment to fix a hose on a car I bought LESS THAN A MONTH AGO. I still have yet to receive a phone call from anyone at Lexus answering my question of why they would sell a car with this problem and why they have done absolutely nothing to fix it or work within my constrained schedule. When I bought the car three weeks ago I was very upfront with why I needed to buy a car sooner as the first two weeks in May were hell. Instead of just focusing on my job I am fixing a problem that should never have happened. I would never recommend this place to anyone in Southern California. Apparently they only care if you buy a Lexus (even though they were the ones to sell me the Toyota) and apparently they don't care to solve any issues once they have your money. Or they'll bounce you around all over the company instead of just even acknowledging they made a mistake. I haven't even made my first car payment and now I have to fix a problem for almost the same amount of money. read more

After shopping for cars over the past month, I had the best ever in my life car shopping and purchasing experience with South Bay Lexus! I live in Las Vegas where every dealer tacks onto each sale high doc fees, worthless add ons, and will inflate the price to squeeze every penny out of you. After trying to purchase another car locally and getting sticker shock with the additional fees and add ons, I expanded my search into California. After dealing with a different California Lexus dealer and not coming to an agreement, I found that South Bay Lexus had a used ES 300h for sale. It was actually better in that it had more options, but had more miles as well than the other dealer. I called and worked with Amin. After checking to see if it was available and they would be able to sell the car to me being out of state, he confirmed that they would be happy to sell me the car. The store is a no-haggle dealership. The price you see is the price you pay (before all the necessary fees.) since the car was a CPO, it came with an extended warranty and free maintenance, so no worries there. I didn't feel that I needed to test drive it since I was confident in the dealership and the Lexus brand. Amin was great since I was pre-approved, within a day we signed the purchase agreement and had all the paperwork signed within a week. But one of the best parts of my adventure here, the dealer doc fee was $85 and I paid $25 for the state smog! That was it, $110 total in fees. I did pay local CA sales tax, but when I registered the car here in NV, I only had to pay the difference, nothing more. Additionally, there were no dealer add on fees! What a difference from the other dealers I dealt with. I decided that I would fly into LAX and drive the car back to LV the following Saturday. During that week, Amin was answering all my questions and was prompt in returning text messages/phone calls. After flying into LAX, Amin came and picked me up to take me to the dealership. Once I got to the dealership, the process was seamless. After signing some more docs and a tutorial on my new car, I was driving home to Vegas. I was in and out within 2 hours. The car drives like a dream and I love it! This goes out to my fellow Las Vegas residents, if you are shopping for a car, don't give the local dealers any more of your hard earned money. Buy it from a California dealer. Hopefully, if the local dealers start seeing the dip in sales, they will bring their prices down as well. Additionally, if you are shopping for a car, be it a new Lexus or used any other brand, definitely check out South Bay Lexus. read more

I was very pleased with the excellent customer service we received from Nathan, our sales person, from beginning to end. Every question I asked was answered and explained. Thank you soooo much for your help. read more

South Bay Lexus - Car Dealers Near Me - Torrance, California

VIN: 2T2ZK1BA6FC184562 Update - I was contacted by Kevin in Finance and was told my loan would be paid off and my down payment would be refunded. When I mentioned and emailed about the payment that was already taken still with no car I was told Lexus financial would refund the payment. as for the car being returned before proceeding that's not was agreed to. The car was left at Lexus Carlsbad and has been repaired and then offered for sale again through Lexus South Bay. I wrote and asked how is it possible to offer and sell a car that is currently being financed. I took a screen shot and the next day the car was removed from the website. Another shady move in my opinion more dishonesty. I was email by Danny Hashimoto, with the title document for my trades in car and told I need to go to dmv or aaa to re-register to put my car back into my name. I replied to his email with more questions and have not been responded to again. There a still unresolved issues. The loan still needs to be rewound. Am on the hook for it and paying for a car that I do not have but do not have and was turned back over and signed for three weeks ago per what we agreed to. The loan payment that I paid on 10/10 needs to be refunded. I need to be reimbursed for the train and Lyft rides necessary to get back to South Bay Lexus to sign paperwork to rewind this mess and retrieve my car. Is there some reason I am being ignored and theses things are yet to be resolved and emails not responded to? What am I being treated as if you are doing me a favor when actually it is entirely your wrong doing by selling a car with the mechanical issues supposedly having passed your inspection prior. The car was not safe to drive yet I jumped through hoops to help make this right. I am at my wits end and not getting anywhere and need help. read more

Updated today, Friday the 12th. Dealership contacted me to work with any problems that arise as it is still under warranty. Very professional service manager. Well spoken and communicated well. read more

I want to give a big thank you to our Lexus service advisor, LISSETTE. I truly appreciate the relationship we've built over the years and how well she takes care of our family's vehicles--mine, my daughter's, and my mother's. We've come to rely on her because she consistently makes sure everything is handled with care and professionalism. The premium quality service we receive each time we come in is something we truly value. LISSETTE's optimistic and positive personality is such an asset to the company, and she always goes above and beyond to make sure we are taken care of. She recently helped us with front break service and a new battery for the kiddis 2018 IS300 and the whole experience was smooth and professional. It's clear that she genuinely cares about her customers, and that's why our family continues to come back. Thank you, LISSETTE, for always providing excellent customer service--it really makes a difference for our family. See you next week when I bring in my 2020 Lexus NX 300! read more

The service here was horrible!! Bought a car from them and the latina woman refused to do service on my car even though I had an appointment and had gotten the Lexus insurance! The insurance is NOT worth it, they can refuse to do service on your car anytime!! read more

Bought a used car from here that was found to be INFESTED WITH ANTS on the drive home. The car was also sold with shot brakes and a number of other issues. Definitely get any car here inspected by a third party before purchase, definitely learned my lesson. read more

honestly very disappointed this place is sadly the worst . if you thinking about buying a certificate used car don't or at least thinking about. I bought a car on November 2025 i got the car on December the car had so many stuff to get fixed and they not even could diagnose a simple back break change besides they supposed to give you the car in good condition but what you ended up doing is spending money the first day after getting it fixed on your side because it has to be fixed And when a warning light come to the screen I decide to take my car to get inspected and get it fix because that is the warranty for and not even can get diagnosed because they don't have the tools to do it and The disgusting and rude manager of used cars Danny he doesn't wanna fix anything because he said it wasn't on writing and the 3 months that they said they give doesn't cover anything. Because nothing has been done. Very disappointed on lexuz I though they were high class but they play you very low read more

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Update Was called by the managers to bring the car in to see what can be done. They sent me to tow truck free of charge to pick up the car from my home. It took about 2 months in the shop for me to get it back but it's understandable for what they did. So pretty much the car needed a new engine they were able to order me a used engine with about 18000 miles for the car and replaced the old one. It has been 2 months that I had the car with the engine with no problems. Southbay Lexus kept there word and fixed all the issues with vehicle. And salesman Nokia my apologies he wouldn't have knew the car was going to randomly blow up. read more

South Bay Lexus - Car Dealers Near Me - Torrance, California

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Had an awesome experience at this dealership, the person that took care of me was Suad and she went out of her way to get me the exact car I wanted. They didn't have the color of the car I wanted so she sourced the car and had it shipped to the South Bay. She was super helpful throughout the process and even got me an amazing deal on the price. If you're looking for a Lexus this is your person to buy from !! Go see SUAD @ South Bay Lexus ! read more

We have had the pleasure of having Enrique as our sales representative since his days at Santa Monica Lexus. His customer service skills are outstanding that we had to follow him to South Bay. Enrique took the time to throughly answer all my questions on the new vehicle my family and I were purchasing. Even after the long process of it all, he still made sure to take his time explaining all the features on the car, including all the technology available. We're never disappointed with his dedication to make sure the customer leaves satisfied and feeling fully educated. Making a car purchase is a big step and Enrique and the team at South Bay did their best to ensure it was a smooth one! read more

South Bay Lexus - Car Dealers Near Me - Torrance, California

South Bay Lexus -- Misrepresentation and Bad-Faith Dealings I rarely leave reviews, but my experience selling my car to South Bay Lexus deserves a clear record. After using their "Sell My Car" tool, I received a written offer of $18,570, valid for five days. During my appointment, I test drove an SUV and was told their in-person valuation was $17,000. The next day, I called Chang Chung, who confirmed that $17,000 would apply whether I traded in or sold the car outright. Relying on that representation, I accepted the offer and agreed to return that Friday with my pink slip to finalize the sale. When I arrived, I was abruptly told the value was now $16,000 -- justified by a baseless claim that a trade-in differs from an outright sale. This was a clear rescission of an accepted offer without cause or good faith. Chang admitted the inconsistency and so I left my vehicle overnight, assuring it would be corrected the next morning. What followed the next morning was hours of avoidance and delay, with staff claiming they "couldn't locate" the used-car director, Danny Hisamoto. Eventually, they refused to proceed altogether, citing a false claim that my car was "backfiring" -- despite it being recently serviced. To confirm their conduct, I immediately went to an actual reputable luxury dealership, which verified the car's good condition and purchased it for more than South Bay's original offer. South Bay Lexus acted without integrity, failed to honor a valid offer, and wasted significant time. Consumers should be cautious -- this was a textbook example of bad faith and misrepresentation. read more

Difficult to communicate about price and never responded to a question I had about financing, instead I kept receiving generic messages to visit in person read more

I recently purchased a 2021 Toyota 4Runner from South Bay Lexus. The whole experience was positive. I really liked their business model which basically listed the bottom-line price for the vehicle. I didn't have to worry about negotiating with the sales person or trying to haggle for a better deal. I did my homework prior to giving them a call and found their price for the 4Runner was better than any other dealer or private owner could match given the history of the vehicle, the mileage, and the year. Because they price their vehicles to sell, you do need to jump on the vehicle quickly once it arrives on their lot or you'll miss out on a great deal. Highly recommended. read more

South Bay Lexus - Car Dealers Near Me - Torrance, California

This is the second time I have tried to get a response from South Bay Lexus to purchase a car. This was in May 2025 and I went to another dealer and got our 2025 350H es Luxury. Now, I tried again for a specific NX luxury edition again. I don't know who Jennifer Chambers is as I don't see her on the staff maybe a manager don't know. She never even bothers to listen to what I have said. What I am looking for, no one gets back and yet she keeps texting to find out when I can come in or if anyone contacted me. This is really a poor way to conduct business. I would never purchase or contact them again. read more

This review is for Enrique in Sales. I am the go to guy in my family and friends circle for any/all help with car buying. The reason behind this is because I have bought/sold A LOT of cars over the years and I am extremely familiar with the process and all the games, drama and stereo typical nonsense of the dealers and salespeople. I am not sure if salespeople are trained or born to just be plate spinners and many other adjectives(not good one's!) I typically go straight to the decision makers, since the selespeople have to go to them anyway, but I decided to give Enrique a chance. I like to do my various and extensive research on the dealership and various salespeople and vet in my own ways the good ones(if any) and sometimes you get lucky! This is where Enrique enters the picture. He had various good reviews already, but I always take them with a grain of salt until I can verify it myself through my own interactions. I was helping a very close family friend buy a 2025 Lexus rx350 after she got into an accident with her Accord and her car was totaled. I reached out to Enrique via email and his response was professional and not pushy. He offered his number and never pestered me for mine. He was to the point and no drama over email. After I felt comfortable with his email, we pretty much did all the paperwork legwork before we even went to the dealer...to expedite the process. He was quick to respond and stayed true to his word. We then headed over to the dealer the next day. What my gut feeling felt about him over email, text and phone...matched 100% in person. Enrique is calm, professional, respectful and has values! Believe me when I tell you that the automotive business as a whole don't understand those concepts...so when you find this rare breed...it's extremely refreshing and amazing. Never once was he pushy, annoying or salesman antics. I even spoke to the big boss to let him know that Enrique is a gem and a needle in the haystack..find. It takes relocation of a mountain for me to write a positive review(unfortunately due to the nature of the industry) but he deserves it! We were in and out quickly with a brand new beautiful RX350 If you are thinking of purchasing a Lexus..I assure you...you will have a 7 star experience with Enrique and you will leave the dealership in a good mood instead of feeling like you got steam rolled. I wish Enrique the best. read more

South Bay Lexus - Brand new beautiful 2025 RX350 - Car Dealers Near Me - Torrance, California

Buyer beware this dealership cannot be trusted to say what it does, and then do what it says. Drove up to look at a specific Lexus and am 30 yr continuous Lexus owner since 1993 Lexus ES. They wanted to sell, we wanted to buy, asked to send over credit app and they obliged, but before they ran it another buyer purchased out from under our sale. Great guys until they are not. would never consider another car from them, fooled me once. read more

My dad saw a car online that he really liked. Called SouthBay Lexus and was assisted by Nathan. He BARELY does his job. Minimal effort, no actual skill of being a sales person. We went in two days later and it was so awkward. Either way, we didn't go in for Nathan or the staff, we went into purchase the car. Wanted to trade in our NX250 with the RX350, and was told to speak to Danny the used car manager & he barely even made eye contact stating "I'm busy right now with auctions" Excuse me sir, it's your JOB to assist your customers ?!!! We left and got a call an hour later that he wants us to come in and increased the price for the car. We purchased the car and asked for a bow so we can take a picture. Nathan not only left for a good minute but came back and "couldn't find it" So not only was it a waste of time to stay there for almost an hour long after purchasing the car for a stupid bow, they couldn't even find it stating "idk where it is" how unprofessional do you have to be?? Ok moving forward, two months later (now) I got a bill from them stating I have to pay $70 for additional dmv fee. Why are we getting a bill now to be paid IMMEDIATELY without a notice as to what this is? The invoice doesn't even say anything aside from telling us to pay this immediately. Called this "business" for 4 DAYS and continuously being told to speak to different people. Operator transferred me to the sales person Nathan & he didn't pick up because he's busy and was told to give me a call back. Waited till end of business day to let them finish up their work & I called Nathan back AGAIN and all I got in return was "sorry I didn't call you back." No explanation, nothing... just a bland I'm sorry.. moving on, asked him about the issue and he states this is a manager issue and I should speak to him. Ok cool, where is the manager? HE WENT HOME! So I waited all day for nothing? I could have spoken to the manager if that stupid operator told me that in beginning! I called back again the next day, left several voicemails, gave my name and number to numerous people there. No calls back. Come Monday, I call again and they transferred me over to the manager, left voicemails again and got really upset with the operator and told him how frustrating this is & all he tells me while interrupting me "yeah idk what you want me to do maam" Absolutely pathetic to hire such employees who doesn't know normal business etiquette to at least show empathy. Called back again in an hour and gave my name and number to multiple people again. Come Tuesday, the day of the payment, I FINALLY speak to an operator named Peggy who was the MOST helpful of them all and ACTUALLY transferred me over to the DMV clerk. You mean to tell me there was an ACTUAL dmv clerk and I waited three days for this bs????? In one minute my job was taken care of by Nancy the dmv clerk. Aside from Peggy, all these people like Nathan, Danny, and the other operators really seem to be lacking business management. I'm glad we got the car we wanted but never going back here. Such a shame that a big dealership like this has employees that don't give a shit about the customers unless you have money to throw in their faces. read more

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