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    CarMax

    3.2 (535 reviews)
    Closed 11:00 am - 7:00 pm
    Updated over 3 months ago

    Services - CarMax

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    Recommended Reviews - CarMax

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    Reviews With Photos

    '22 Tesla Model 3 LR
    Noel A.

    Searched the CarMax website for a few weeks to find the car matching the year, make, model, color and features our family wanted. It was in Arizona however. Had it transferred to CarMax Torrance for a nominal fee and a representative had walked us through the process for purchase and kept us up-to-date as to when the vehicle would reach their location. When the car arrived, it was inspected over a few days then prepared for pick up at a certain time. There was a slight issue with the paperwork where another representative had made a typo which caused a delay in pick-up. Had to wait for a few hours for the documentation to be redone. But when all the forms had been completed and approved, we were able to drive off. Despite the hiccup during the first attempt to accept the car, the professionalism shown by the staff was exemplary. Would definitely recommend others to do business at this location.

    New Car

    I recently just purchased a new vehicle and I was helped by Danny Scott. He was super amazing very thorough very detailed throughout the whole process explained everything to me and made me extremely comfortable. His customer service skills were so amazing. It will have me recommending my family and friends to come here and see him! The process truly exceeded my expectations. He even took my pic for me!!

    In Palm Springs before turning it in to carmax for the check engine light blinking rapidly and entire vehicle shaking viciously.

    Update they took the car in again. Car was gone for two months. They replaced the engine and a couple of other things to get it to run. Ran well for 2 weeks and now the check engine light is back and it is blinking. I don't want this car anymore. I'm tired of all the issues and inconveniences to my life due to this car. I've tried to speak to management regarding these issues to see how they can resolve this because I am not happy. Manager refuses to meet with you or even acknowledge you. I haven't even had the car for a year. I make all my payments on time even when the car is in the shop. This car has spent more time in the repair shop than it has with me. INSANE I WILL BE GOING TO THE BETTER BUSINESS BUREAU AND DCA. I WILL ALSO BE SEEKING LEGAL HELP THROUGH AN ATTORNEY Videos and photos listed below

    Window where you either pay or get paid
    Cyn L.

    Brought a vehicle to Car Max to sell since we didn't want to deal with placing ads and meeting up for test drives. We received an offer which was valid for 7 days. Price they offered was fair and the process was seamless. They require the title and vehicle registration to complete the sale. If you have only 1 key they will adjust the price down. Luckily we had both so not sure what the adjustment would be. If 2 owners are on the title with an "or", then just 1 person needs to sign off. Car Max will handle all the DMV paperwork. Just remember to cancel your auto insurance for the vehicle. We walked out with a check after a short wait. Easy peasy.

    Steve W.

    I went there twice to get their estimate on my cars, it's as straight forward and easy as you'd expect from what they're known for. Most used car dealers ask their potential selling customers to get a Carmax estimate before they make offers, I see why now. Because CarMax gave low end offers. The first car they offered $40,000, I sold it two weeks later at $50,000 with three committed buyers, I took the one came with cashier's checks from the same bank I use, and rest in cash, willing to meet at my bank to verify and deposit them before I sign off the pink slip. The second car they offered $11,000, I sold it the next day at $17,500 with two committed buyers, I took the one came with cash in his wife's purse and willing to meet at my bank to use the bank's machine to count bills. I fully understand most people are unwilling to go through the process to sell their own cars, as some people think the lines at Costco gas station is too long for them to save $0.90~$1.00 a gallon. I get it. What I'm saying is, CarMax is the easiest way to sell your car, but you are paying dearly for the convenience.

    On my 2020 Audi Q 5 Plug in Hybrid.
    Kristin H.

    My appointment was at 9:30am but I got here at 9:07am the mechanic was in my face with Anthony. So from the beginning I was waiting for them to put the Coolant Valve in and now he say an another light came on. So now he has to drive down there and pick up the part which means another hour. I hate coming to car places they always tend to over charge the customer. Especially when we are women. For many years. Here it is in 2025 I should have brought my man here with me . I actually made the appointment early so I can leave before he took his lunch break. At 11:30-12:30pm Ug I hope that's all he has to do to the car. Being off of work I don't want to spend all day here. And it's my dad's Birthday. He is 75 today. .

    Hard workers and very nice customer service

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    5 months ago

    Ripoff don't sell them your car. They will lowball you by at least $1500. Auto Nation gave me a great price.

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    1 year ago

    Super friendly, very professional, like this place bought and sold My car is here. Everybody very professional, and very good deals.

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    Page 1 of 14

    Ask the Community - CarMax

    How long does it take to sell my car to you?

    Hi Fernando - Thanks for reaching out! While the time it takes to complete the selling process can vary at each CarMax location, you can get a real offer in minutes by visiting https://www.carmax.com/sell-my-car

    Can they help finance people with bad/no credit with no co-signer ? I'm trying to build credit and am in need of a vehicle to drive to work and school and am self employed with door dash and postmates .

    Yes.. They have lenders who provide loans to all types of credit. Your financing rate will be high because of your credit.

    View All 3 Questions

    Review Highlights - CarMax

    Carmax made it an extremely easy process, but most of all my sales rep, Robert Ota, made it an amazing experience.

    Mentioned in 6 reviews

    Read more highlights

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    Casey's Premium Cars - Great quality used cars always has new inventory

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    (43 reviews)

    We were on Vacation from the Bay Area. Our plans were to buy two vehicles, one for our Son and the…read moreother for my wife who had just retired from Law Enforcement (25 years of service). The day before, we had already put a deposit down for my wife's vehicle 2020 E 400 MB. The vehicle for our Son was a 5 series BMW, however it was out being serviced so we decided to wait until the next day to test drive it. As we drove back to the Hotel, we drove past this car lot. Spoke with the owner and the next thing you know is we were buying a car for our Son. He test drove a C Class MB they had and he loved it. They gave us an amazing deal. These are awesome people who care. I only wish them the very best. David and Anesha and Joseph

    They sold me a car that could not pass smog 90 days before or after. Our contract was to repair the…read morecar before delivery. I was given 2 "loaner cars" which were disgusting - the first one had ash everywhere and also had a check engine while they "worked" on the car I bought. Then the 2nd loaner - they tried to have make me switch cars so they could sell me a car that passed smog but it wasn't the car we wanted... he kept postponing delivery. I went through 6 months of promises before I called the bank to cancel the agreement and return the loaner. The owner signed a contract to return my deposit within 30 days. And nothing. I am taking them to small claims. I should have known better when I walked in to a disgusting office with ash and files and trash everywhere. They took my $6000 deposit- sold me a lemon, signed a contract to cancel and return my deposit, and then kept postponing my repayment. I'm literally in the process of filing a complaint with the BBB and small claims. The bank had no issue canceling my loan AS THE CONTRACT WAS NEVER FULFILLED. DO NOT DO BUSINESS WITH THESE SCAMMERS!! THEY STOLE MY $6000!!!!

    Trade-In Solutions - Trusted car buyers, in the West Los Angeles area, since 2017.

    Trade-In Solutions

    (499 reviews)

    Sawtelle

    I found them by accident on Auto Trader and honestly had no expectations. Called on a Wednesday,…read moreand Jess picked up -- a real person, no machine, no hold music. She was warm, helpful, and never once tried to push me toward anything. I told her I wanted to come in Friday and asked if they could hold the car. She said yes, no deposit required. That alone told me a lot about how these people operate. When I got there, the boss was around too -- relaxed, straightforward, no pressure. The young guy who took me on the test drive was great -- you can tell he genuinely loves what he does. That kind of enthusiasm is rare, and it made the whole experience easy. And at the front desk, I was greeted by a young lady whose name -- I promise I am not making this up -- is Jennifer Lopez. Lol. I bought a 2021 Tesla Model Y. When I got home and ran the numbers myself, I was off from their figures by three dollars. Three. No hidden fees, no surprise add-ons -- just taxes and DMV, exactly as discussed. They also buy and sell used vehicles, electric cars especially, so whether you're buying or selling it's worth giving them a call. Couldn't be happier with the experience. Would absolutely go back and would recommend them to anyone tired of the usual dealership runaround. Thank you to Jess, to the boss, to the test drive guy, and to Jennifer Lopez -- you're all great. Antonio

    I have sold several of my cars to Trade In Solutions in the past few years. Abe, the owner is an…read morefair, honest guy and usually gives me the better trade in price than Carmax. Abe and his team are excellent and efficient, and provide a stress free, easy trade in experience. Payment is also done promptly. I would recommend Abe and Trade In Solutions to everyone.

    Carstub

    Carstub

    (776 reviews)

    Great experience using Car Stub to sell my car, after requesting a quote online I received a call…read moresame day and had an appraiser at my house that afternoon, they matched a fair offer made from another large car buying chain, wrote me a check, and drove my car off same day. Justin Lopez was friendly, honest, and professional. I would highly recommend CarStub to anyone looking to sell a car and will definitely come back in the future when.

    Our daughter's car was totaled in a door-smash accident in Santa Barbara. The tow yard was charging…read moreus daily for storage. My husband took the day off work and drove 5 hours from the Bay Area with the title, determined to get it sold and removed the same day. We called every "cash for cars" place in Santa Barbara and surrounding area. Most promised same-day pickup... but each time we'd find out it would be days to actually schedule a truck. Hours were ticking by, and we were concerned, needing to take care of this before the storage yard closed. I called Carstub and got Sergio. He saved the day. Within the hour, he found someone who wanted the car for parts, negotiated a fair price for us, and got a flatbed driver dispatched that same afternoon. The truck showed up exactly when he said it would, paid us cash on the spot, and took the car away, Sergio turned a day that felt hopeless into a huge relief. He didn't have to go this far above and beyond, but he did. If you're stuck with a damaged or totaled car and need it gone FAST, call Carstub, Sergio was great. Thank you again. You saved us a mountain of stress.

    CarMax - usedcardealers - Updated May 2026

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