Came in with no appointment to check out a car and Sam had the car ready to checkout. Helped us out…read morea lot with the financing side of things, he handled everything in a timely manner with professional and exceptional service. I plan to return in future endeavors with a vehicle and would recommend anyone seeking a great car buying experience.

To Shawn (the owner's) reply to my review: You were not…read moreenrolled in what when I applied? The IRS EV tax credit time-of-sale reporting portal? And if so, you could retroactively apply my sale. And if you were having issues with that, you would/should be obligated to sort it with the IRS to get my vehicle into that portal, or make it right by reaching out to me directly to find the letter I received from the IRS and see to how much I paid them for the back tax and help make things right. It shouldn't be my responsibility dealing with the IRS about this when YOUR salesman promised I would get that credit from the IRS, and your response being to apply NOW for the portal and it showing an error saying the website wont accept it because it's too late and "ooops sorry we tried" is all your response on that

My fiancé and I had an amazing experience at South Bay Toyota! Brandon, Tim, and Marc went above…read moreand beyond to make the entire car-buying process smooth, stress-free, and enjoyable. Brandon's knowledge, professionalism, and patience were truly exceptional. He took the time to answer all of our questions, never made us feel rushed, and worked with us as we explored different options until we found the perfect vehicles for our needs. His expertise and genuine care made all the difference. Tim and Marc were also fantastic throughout the pricing and paperwork process. The entire team was friendly, transparent, and incredibly supportive, making us feel valued every step of the way. Thanks to their outstanding customer service, we drove away with not just one, but two brand-new Toyotas on the same day--a Camry and a Highlander! We couldn't be happier with our experience. If you're looking for a dealership that truly cares about its customers, we highly recommend South Bay Toyota. Be sure to ask for Brandon--you'll be in great hands! Thank you, gentlemen for making this such an exciting and memorable experience!

The way the sales people have ignored me every time I am here getting my car serviced makes me…read morethink I look like a vagrant, and I'm okay with that. I purchased my car in 2018 and have brought it here for service ever since. But the last 3-4 visits, I do the same thing, sit in the lobby for about an hour then walk around the lot looking at cars. I've been think about getting a new car for a while, but I haven't had a car note in years, so I'm reluctant. Not to mention, I rarely drive, so rare that I was thinking of just selling the car, then had to have someone bring me back to logic. Let me just say this, this review is in no way about the service dept. If I had an other issues I would go to Carson or Manhattan Beach, but I come here. Today's visit really annoyed me, I'm stilling in the lobby reading my book and a salesman named Anthony comes in and begins to speak about the 4th of July sale. I listen, because I can really be easily convinced to get a new car, but I notice that despite him having my full attention and us only being within feet of each other, he is not talking to me. He confirmed it, when he begin asking everyone in the room, individually, if they were interested in taking a look at the numbers on trading in a vehicle for a new one without any commitment. He didn't ask me or the guy behind him who could easily be confused as being asleep. I didn't speak up, because I could just as easily be swayed by characteristics to keep my money. What I did do was get up and walk the lot, like I normally do when I am here and I peaked at a few cars, while also speaking with my husband, because I needed someone who was going to tell me if I was over thinking the whole situation. Can you guess what happened next, as walked around circling the cars and taking an extra second to stare at the sticker... Nothing! No one approached me and asked if they can help. No one came out of the sales office, after watching me from the large glass windows I was looking at vehicles in front of. Nothing! So I walked back to the lobby to wait for my car and write this review. But then, I started wondering why I was even giving 3 stars and my husband called me back to ask if I saw anything I liked. I told him I didn't but they probably had the car on the used car side. So I got up and walked around the used car lot side and I did see two or three vehicles that I was interested in. These I took a few extra seconds to look at because I wanted to see the price, the year, the details, the warranty information. But again, no one came out. No one came to help me to ask if I was interested in anything or to see if I needed assistance. The only time I spoke to an employee at South Bay Toyota was each time I walked back to the service center where they offered me shuttle services or wanted to see if there's anything that they could assist me with. So I am giving three stars because I could easily walk to service department and ask them to get me a sales agent and I'm sure that person who comes to me would be all too enthusiastic about showing me what's available. It has happened before and that's why I know exactly what vehicle I want next.

from the time i walked in, Hiroshi made me feel like i was being treated with respect and spoke to…read moreme very honestly and straightforward. the service was outstanding and accurate. not like other dealerships that feel like they are trying to sell you additional items, only what the true value of the car and services are. i'm so glad i bought my 2017 RAV4 from here, i highly recommend everyone to check this place out over any other used car lots and especially other dealerships. thank you Hiroshi.

Highly recommend place. I am very happy that I brought my car to Ab Auto Town to fix. I got some…read moreestimates before fix, two main reasons that I chose this place is reasonable price and their fast job done time. Thank you very much for your great customer service.

I have been taken care of by Eco Drive since the company was founded, for 15 years now…read more The company president, Mr. Suzuki, is a very honest and trustworthy person. The other staff members are also very friendly, polite, and helpful. In particular, I have often been assisted by Mr. Iida, the Torrance store manager, Mr. Okuda, the mechanic, and Ms. Sherry from customer support -- all of them provide excellent service. It is reassuring to see the same familiar faces even after so many years. During the 15 years that I have been receiving their care, there have been times when problems have arisen.  However, they have always responded sincerely. Their sincere response in difficult situations has led to even greater trust. I recently visited the new office that was relocated this April. It's beautiful, well-located, and easier to get to than before. For anything related to cars, I highly recommend Eco Drive.

I leased a Prius from Eco Drive after moving back to Los Angeles from Tokyo after 13 years. I had…read morethe car for almost 2 years, and Eco Drive's staff has always been extremely helpful and supportive whenever I had questions or issues. I would recommend their services and will definitely do business with them again, if the occasion arises.

I was in the market for a new car and Scott Robinson made everything flawless…read more My heart was set on the 2027 Honda HR-V in boosted blue. I didnt even test drive it. I did test drive a different one. Mike in the sales department treated me kindly. The finance dept gave me several numbers to work with. We agreed on a deal I was happy wirh. From sales, service, finance and insurance every department is top knotch.

I was very disappointed with my experience with the sales team at Scott Honda in Hawthorne…read more My friend and I visited the dealership because I was interested in purchasing for the first time new vehicle. HER Honda lease is also coming to an end, so she was considering getting a new vehicle from Scott Honda at the same time. Unfortunately, the experience was very uncomfortable. We felt pressured to make a purchase, and the attitude from some of the staff changed noticeably when we did not agree with the numbers and pricing they presented to us. The situation became even more disappointing when the finance manager made sarcastic remarks towards her . The salesperson also expressed frustration and said that they had spent several hours with us "for nothing." I understand that buying a car takes time, and I respect the salesperson's time. However, customers also have the right to ask questions, compare numbers, and take their time before making a major financial decision. Not agreeing to a price does not mean that a customer is wasting anyone's time. In my opinion, good customer service should be about helping customers make an informed decision, not making them feel pressured or uncomfortable because they choose not to accept the deal. She has been a Honda customer for many years and has purchased multiple Honda vehicles in the past, including two from Honda of Gardena and two from Norm Reeves Honda Superstore Cerritos. You can verify her purchase history. After this experience, I don't believe I will be returning to Scott Honda Hawthorne or recommending this dealership to others. It was disappointing to be treated this way after she was recommending it to me as a loyal Honda customer for so many years.

I recently purchased a new Honda CR-V from Carson Honda and discovered an issue with the front…read morebumper after taking delivery. I brought my concern to the dealership's general manager, Sean Ramezani, and he personally called me to discuss it. Sean listened to my concerns, treated me fairly, and offered to replace the bumper with one from an identical new vehicle. That was an extremely reasonable resolution more than I could have asked for and I genuinely appreciate how he handled the situation. Problems can happen with any business, but what matters is how the business responds. Carson Honda stood behind the vehicle and made things right. I have purchased from them before, I also do business with their parts department through my automotive repair shop, and based on how this was resolved, I will gladly continue doing business with them. Thank you, Sean and Carson Honda, for taking care of me.

My bf had called on my behalf to inquire about a listing. He spoke to Karina and she said that a…read morelot of people are showing interest in that car. She continued to let us know, however, that if we put a fully refundable $500 deposit down TODAY, we would have first dibs to check it out once it arrived at the lot. After placing us on a brief hold to confirm with her manager, we agreed and she set us up for an appointment about an hour later since that's about how long it would take us to get there. Once we arrived, we were immediately greeted by Joey. We told him we have an appointment with Karina but he explained that she's more of a receptionist and he would be the one helping us, so we followed his lead. We sat down and after a brief intro and mentioned we were told we could leave a deposit, he immediately cut us off and said "Oh we don't do that." We said that was LITERALLY what we were instructed to come down here for. He insisted that since it was a high demand vehicle, we couldn't do that. And said, "Well you can purchase it." I said, "Why would I purchase a car I haven't seen?" He responded, "A lot of people will." At this point, my bf and I were upset, my bf had mentioned, "Had we known, I would have much rather visited my grandpa in hospice." Joey responded, "Well you still have time." It was such a disrespectful comment and the entire tone was so rude. We finally got up and left. We called Karina back from the parking letting her know what had just happened. She told us, that is not the instructions she was given, was apologetic and said she was gonna call us back. We also strongly mentioned that we did not want to deal with Joey moving forward. She calls us back and lets us know the sales manager will be calling us later that evening. We pushed back and said, "But this is why we drove down here." She said she'll call back in 5 minutes. During this time I get a text from Joey and a missed call. We ignored it as we awaited Karina's call back. We then received another message from Joey, stating they are declining our offer to put a deposit down. Mind you, we NEVER made an offer. This was all THEIR instructions to us. We tried calling Karina back and got no answer. My bf and I are very patient and forgiving people, and it really takes a lot to get us upset. But we've never been so misled, nor dealt with this kind of insensitivity. Zero accountability. We'll take our money elsewhere.

It was a wonderful experience as soon as I opened the door I was greeted with a welcoming smile…read more The Sales Consultant Rodel Angeles asset me and right away he had the car infront of me. After visiting 4 different dealerships, it was a wonderful experience that I had. Not only in customer service but in price, and value as well. I'm very happy with my Hyundai Palisade Calligraphy top of the line car. thanks thanks Rodel you're an excellent and expert sales consultant a kind person!!! Veronica Aranda.

I have nothing but positive praise for my experience with Hyundai Carson. From…read moreThe first point of contact to the moment I drove away with my new car, I had nothing but great service. Let's be honest, most of us don't enjoy the car buying process as it can be tedious and stressful but they made it easy. My partner worked closely over the phone with Rodel, the sales agent as we saw a car online we were interested in purchasing. Rodel was responsive and answered all our questions. He sent photos and we were so confident with the support, we hopped on a plane and made our way to the dealership. We had a warm greeting and enjoyed made to order coffee while we filled out our paperwork. The showroom is clean and comfortable. Many customers were sitting and enjoying the lobby while waiting for car servicing. I would highly recommend this dealership.

Margaret Kang from Department services very excellent giving me all about the details.I will make…read morean appointment for my wife car next services wz her again.Im very appreciated Margaret for today with my car. Thank you Margaret Han Ly

Maya is the best!! I took my car in to be serviced, and she made the whole process go very…read moresmoothly. Her communication was clear, she was very friendly and professional, and I really appreciated that her recommendations were all reasonable. Additionally, she gave me a realistic (and frankly accurate) wait time, so I was able to take a nice walk with my kids while we waited for my car. Great experience!

Roy was AMAZING! From start to finish, he was professional, kind, and very knowledgeable. I already…read morehad my own bank approval, but Roy and his team still helped us get a better APR, which we really appreciated. They even detailed my car so perfectly--it looked brand new! The level of care and service was outstanding. Thank you, Roy and team, for making this such a great experience. I highly recommend them! Lorena Quintana

I had an appointment and drove an hour to this dealership, only to be treated very poorly. I had…read morebarely gotten out of my car before the first question I was asked was how much I still owed on my vehicle. When I politely declined to answer, he refused to even inspect my car or make me an offer. The guy came across as rude, cocky, and more interested in my loan balance than the actual condition of my vehicle. It was a complete waste of my time and a very disappointing experience. I would not recommend this place based on the way I was treated.

Yohan was super helpful especially as a Canadian trying to lease a car in the US. Extremely…read moreattentive and made the process easy.

Got exactly what I needed in amazing timing. Saved me hours of ruining someone's day at the…read moredealership lol Ask for Broneel 10/10 would buy again