This is very Luxury for me, and the hot chocolate was AMAZING. But they never told us that our car was done, so it was sitting for idk how long. Uhh. Yeah that's it. read more

I had a very positive experience working with this dealership. From the start, Arlene was responsive, transparent, and clearly in communication with her management team. She set expectations properly and followed through on everything discussed. When I came in, Arlene personally introduced me to Rob, her partner, who took the time to walk me through the vehicle and even accompanied me to an independent pre-purchase inspection. There was no pressure at any point, and the process felt collaborative rather than transactional. After the inspection, we returned and the dealership honored everything exactly as discussed. They also took care of several items noted on the PPI report, which really demonstrated their integrity and willingness to stand behind the vehicle. There were no surprises or last-minute changes. I then worked with Gary in finance, and that experience was equally smooth and professional. Everything was handled efficiently, clearly, and with a high level of integrity. They even went above and beyond by ultimately beating my credit union's rate, which I genuinely did not expect. I'll be honest--I was a bit nervous going into a new dealership--but they completely proved me wrong. From sales to inspection to finance, the service was consistent, professional, and high-integrity from top to bottom. I would absolutely recommend working with Arlene, Rob, and Gary if you're looking for a straightforward, respectful, and well-run buying experience. read more

On the morning of 3/4/26, I met with John H. Howard III, Honda's 'finest' service manager. I explained to Mr. John H. Howard III that I felt the service technicians had caused damage on the passenger door of my vehicle when they removed the dashboard to install a new ac system. Additionally, I was concerned about a hole on the seat and while we confirmed that there was no hole rather than a severe scratched up leather due to friction of some sort, John was arrogant and dismissive. He suggested that my claim was unwarranted and malicious. I was appalled by his unprofessional and presumptuous attitude as he furthered explained that there is no way the service technicians could have possibly caused said damage and that, since he could not explain how the damage was done, then it must have been my fault and I just never noticed it. I beg to differ. I've owned my vehicle since 2019 and I kinda know it inside/out and for Mr. John H. Howard III to suggest otherwise, is insulting. Please train your staff to be better qualified to interact with customers - especially those with authority. Kendall and everyone else were kind and caring but it only takes one person to ruin it for everyone and that's John H. Howard III. And by the way, there was a part of the ac system that the techs forgot to install which was left in the rear seat of the car. Mr. John H. Howard III never offered an apology or an explanation. He simply took the part and had the techs take my vehicle to reinstall it. What a guy! read more

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I was charged for an incorrect vehicle diagnosis and quoted nearly $700 for a repair that was not the actual issue. I was told an expensive part had to be ordered, which resulted in me having to pay for a rental car unnecessarily. I later got a second opinion. The correct issue was identified, the repair cost $169, and the work was completed in under two hours. When I raised my concerns, management--specifically John Howard--was dismissive and did not address the complaint. Based on my experience, I strongly recommend getting a second opinion before approving major repairs. If issues arise, escalation and filing a Bureau of Automotive Repair (BAR) complaint may be your best best! Make sure you ask for a break down of the cost that's being quoted to you and I recommend taking your car to Norms Reeves Honda Cerritos. This Honda dealership does not care for you only your money!! read more

I had a great experience here getting my car repaired. I'm usually so stressed out about not understanding but they talked me through everything and sent photos and little descriptions of each of their recommendations. Ernie was nice and funny. The whole staff seemed like they'd be fun to get beers with. read more

Thank you to Robin Guzman for being awesome and working with me .... And thank you to Osvaldo "Ozzie" Vargas for the amazing customer service.... Go get a car with them ... they deserve a raise lol read more

I decided to give this place a try since it's close to my office, but the experience was really disappointing. I waited nearly an hour just to be acknowledged by a service advisor. A greeter mentioned they were trying to move cars around and get situated, but there was no visible progress the entire time. That kind of delay just to get checked in immediately raised concerns about how the rest of the service would go. When I finally spoke to a service advisor, I was told it would cost around $215-$220 just to assess the issue, and $315 if they performed a full diagnostic. The pricing felt unclear and excessive, especially after already waiting so long. I also asked about an AC issue and was told there was no recall only a bulletin and that Honda would only cover it under certain conditions. That was frustrating to hear, especially since it sounds like a known issue. Between the long wait, lack of communication, and unclear pricing, I decided to leave without getting my car serviced. Based on this experience, I wouldn't return. read more

Bad customer service. My mom and I popped in to actually trade in a vehicle. We parked and walked the lot. Nobody greeted or assisted us. There were several people being helped inside. No sales people outside the lot. Someone came outside but they were assisting a family. They didn't even greet us or offer to get someone to help. I also saw a girl who appeared to be an employee come out of the upstairs door. She looked out over the lot and didn't assist or get anyone. Definitely felt ignored...and I won't say what else I was thinking. I won't be back and I don't recommend. We add to drive 20 minutes away to Gardena to get help read more

Carson Honda - Auto Repair Near Me - Carson, California

Quick and easy thank you Paul and all Honda team I appreciate your business It's always a pleasure going to Carson Honda read more

Appt. Date 8-6-25 R.O#565523 FIRST AND FOREMOST: Daniel Garcia, Service Writer is unprofessional, rude and to top it all off, unknowledgeable. Dropped vehicle off for a diagnostic ($220) with a small evap leak. Mr. Garcia claims the repair will be $440. Gas cap replacement & Labor. He let me know the cap was roughly $100, implying the labor to install the gas cap is $330?! SECONDLY: Picture Included. Labeling a repair as "Critical" implies that the vehicle is unsafe to operate, at risk of imminent failure, or likely to sustain further damage if not immediately addressed. In this case, the dealer recommended replacing the thermostat and fan switch for $811.67, citing only that the vehicle was "due for service" -- not that there was an actual failure, leak, or diagnostic trouble code (DTC) indicating a malfunction. If the thermostat or fan switch were truly failing, the vehicle would typically display one or more of the following symptoms: * Warning lights or DTCs (e.g., check engine light or cooling system fault code) * Overheating or inability to reach proper operating temperature * Coolant leaks or visible damage to components * Erratic temperature gauge readings The absence of these signs suggests that the parts are functioning as intended. Recommending immediate replacement under the label "Critical" without diagnostic evidence could be considered misleading or fraudulent behavior, as it pressures the customer into paying for unnecessary work. In automotive repair ethics, a "Critical" designation should be reserved for repairs required for safe operation or to prevent imminent damage -- not routine maintenance. This misclassification can be a tactic to inflate repair bills, undermining customer trust and potentially violating consumer protection laws related to deceptive trade practices. Daniel explained it "could" leak at some point. "Could" and then also referred to this as regular maintence. We paid for the diagnostic, and took the vehicle. Purchased a gas cap and saved $330 on the labor. Thanks Carson Honda, this dealership could use some serious training. read more

Carson Honda - Auto Repair Near Me - Carson, California

In August 2024, I purchased my 2025 CRV from this dealership. I came in with a trade in and not 100% sure which model I wanted. While at the dealership I test drove several different models until I found the CRV in the perfect color. My trade in went smoothly and I received a fair price for my vehicle and the sales team did not push add ons. My car was delivered washed and with a full tank of gas. The dealer also added a bow so I could take pics since the purchase was an early birthday gift for myself. Overall my purchasing experience was great and my ongoing relationship with the dealership for service (oil changes) has also been good. read more

Carson Honda - My New CRV - Auto Repair Near Me - Carson, California

drove 2hrs to buy a car here! Jessica (online/text)- awesome to deal with, got me the best number right away which local dealers could not match. Vinny (in person at dealer) - got me the same numbers agreed with Jessica, a total pleasure to interact with him - super chill and great vibes. Did all the paper work as quick as possible and out the dealer in a few hours. Would totally recommend the car buying experience at Carson with Jessica/Vinny. read more

Called to inquire about a 2020 Honda Civic Si. On the call, the salesperson said all their pre-owned Hondas have been inspected and certified and will have a 7 year/100K miles warranty. After driving 45 min to their dealership, they told me the vehicle I'm interested in does not have any warranty and is sold "as is". After an hour of negotiating on a fair price, they would not budge on our serious offer so we walked out. Two days later, the salesperson called me back and told me they will accept my offer. By then, we had already decided to purchase another vehicle at another dealership. What a waste of our time and beware of their bait and switch (7 year/100K mile warranty) sales pitch. read more

I scheduled a 11:40am appointment for an oil change and did not get checked in until 12:40pm. Really disappointing to have to wait so long when an appointment was scheduled. It wasn't a busy day either. (I'm comparing the busy-ness to the last time I visited.) If you want to be checked in on time, I would recommend showing up 30-40 mins early to be safe! The Honda in Anaheim/Orange has quicker service and an appointment is not required there. read more

A bought a 2025 Civic a month ago and everything was swell. I asked several times for no add ins to the finance person. A month later I finally received my contract information and I noticed there was a 1650 charge to my contract for FIDELITY CAREFREE. I did not ask for this but according to my contract I did sign a section that said this was added. Yeah, it was my fault for not wanting to read everything because I already spent many hours at the dealership, but in good faith i signed everything knowing I didn't ask for anything on top of the car. Now, I have to spend time and go in person to the dealership to sign a document to cancel it. Not a good practice espcially since I was double adamant about no extras. Edit I tried to email the email address I was given but it did not work. Gary at finance helped me to remove the warranty and my account should be credited in a few weeks. read more

Carson Honda - Auto Repair Near Me - Carson, California

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If we could give Carson Honda 10 stars that wouldn't be enough mainly because of Miguel ALFARO. We dealt at first with Leslie, who was so gracious and made us feel at home, not in a car dealership. Miguel ALFARO would then take over and he made the transition into a beautiful Honda pilot a smooth process. He was quite honest, which is not usual for a car salesman he also went out of his way to create a level of ease for us. No slimy salesman here. We had gone to another dealership first and the atmosphere was hurry up and wait they told us lies just to buy a more expensive car. It was ridiculous but Miguel ALFARO At Honda Carson was the antithesis of that. He has an infectious smile and a calmness about him. He is so sincere that we will definitely tell anyone to ask for Miguel ALFARO when searching for a new or used car. We met the manager of the dealership because we wanted him to know how wonderful Leslie and Miguel were. He was also very upfront no gimmick or sales pressure. You can just feel when you walk through the door an air of relaxation and comfortability. Look no further than Honda of Carson and remember to ask for Miguel Alfaro! read more

I want to give big thank you and shout out to the finance Team and Senior Sales Consultant Miguel A.Alfaro for such outstanding customer service with providing my daughter a smooth transition when upgrading to a 2024 Honda Accord EX!!! The Finance processor was so friendly , humorous and answered all our questions! I would recommend anyone that's looking for amazing customers service with assurance to stop by Carson Honda! The team will provide you with satisfaction guaranteed!! Thanks again. read more

Carson Honda - Thanks Carson Honda!!! - Auto Repair Near Me - Carson, California

Been a customer for 30 years, paying by Credit Card w/ free shuttle service .... And then all of a sudden, .... I get this text """Hi ! Thank you for choosing Carson Honda for your vehicle service needs. Please note that credit card transactions will include a 3% surcharge.... """ Wow, what a SCAM!!! They never charged me for credit card transaction, before??? Your thoughts.... I reserved a Shuttle Service with representative over the phone, Kimberly says Carson service with the 2-3 hours, because Saturdays are busy, and Kimberly says to me.... We don't offer Shuttle service for Oil Change!!! Happy Honda People .... Is a JOKE!!!.... Sure Happy Honda people are happy but their customer service SUX... And Their Coffee machine is out of order in customer lounge area !!! read more

I purchased a Honda Pilot from Carson Honda a year ago and it was the most amazing experience. Super quick service and just superior customer service. Now a year later I need to go in for a minor cosmetic repair and their customer service is still extraordinary. I will be buying my next car here for sure. read more

Another review for my salesperson Vinny and another satisfied customer! I came here two years ago to purchase my graduation gift from Vinny and til this day, I love my car!! I had a friend who has been searching for a car for a few months, went to different dealerships only to come out disappointed and without a car. I told him to hit up my boy Vinny at Carson Honda and now he's a proud Honda owner! Vinny was able to work with him to get him the car he wanted WITH the price he wanted as well! Double win! Vinny is the most helpful and understanding salesperson we've all ever met. He never pressures you to purchase a car or makes you feel like you have to get it. Other dealerships always have had me feeling like that (through personal experience). Vinny explains everything throughly and helps you UNDERSTAND. Looking for a new car? Get you a Honda at Carson Honda with Vinny!! read more

Carson Honda - Auto Repair Near Me - Carson, California

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I put 7k down on a 21k car and they financed me for 40k I didn't realize it until I left it's my fault for not paying attention. However I'd appreciate it if they were honest. I'll never buy a car here again. read more

I recently visited this dealership to purchase a used Honda within my budget. Unfortunately, the experience was disappointing. The car was repeatedly said to be "not ready," causing unnecessary delays. When it was finally ready, the negotiation process was uncooperative, and communication was poor. Ricky, a salesman, was unhelpful and gave us the silent treatment when we showed hesitation. The manager, while initially appearing helpful, ultimately seemed indifferent and didn't address our concerns adequately. Additionally, the finance department was unhelpful, which added to the overall frustration. I also noticed another customer facing similar issues with a different salesman, which showed that this wasn't an isolated experience. The staff were rude and dismissive. I stayed polite and patient the entire time, but apparently, that still wasn't enough effort for them. Honestly, if this is how they treat customers who are ready to spend thousands of dollars, I can't imagine how they handle anyone who asks real questions or expects basic respect. The whole experience gave "we don't need your business" energy and trust me, they definitely won't be getting mine in the future when i plan to replace this car. If you enjoy being ignored, disrespected, and talked down to, this is the perfect place for you. Otherwise, save yourself the headache and go literally anywhere else. read more

Watch out for their deceptive pricing tactics. I received an out-the-door (OTD) quote for a new CR-V from Karina and made the trip to the dealership expecting to complete the purchase. However, when I showed the salesperson the emailed quote, he told me -- with a straight face -- that their OTD pricing didn't include destination fees or dealer add-ons. That completely contradicts the definition of an OTD price. I was then told the actual cost would be $2,000 more than the quoted amount. It's obvious this dealership uses misleading quotes to lure customers in, hoping to pressure them into paying a higher price once they're on-site. I wasn't one of those customers -- I walked out. If I could give zero stars, I would. I absolutely do not recommend this dealership. read more

Thank you Jessica Agilar!! Feels good to go In Just to browse and walk away with deal on a car where you don't feel like your gonna do any better. Really liked the transparency. Ask for Jessica if you like good deals!! read more

Carson Honda - Car - Auto Repair Near Me - Carson, California

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Took my car to get service and the people that helped me were very helpful and polite and I'm doing my next service with them because they make me feel like a family member read more

Jessica and Efren were very accommodating to me. I drove from San Diego up to Carson because they offered me a discounted price for a pre owned vehicle. The staff were friendly when I arrived. So far, I have had no issues with my vehicle or the contract I signed. read more

Worst customer service, they take so long to come see you!! Employees are just cheat chatting and they see they have customers outside. I bought my truck here at Carson Honda but will definitely start going to Gardena Honda de get my service. read more

And this is why people feel discouraged when looking to buy a vehicle, the dealerships like Carson Honda left an unhappy experience. I had an extremely disappointing experience with Ricky the salesman and Manager Fidel at the Carson Honda. From the start, the salesman was pushy and seemed more interested in making a quick sale than helping us or ensuring us we were purchasing the right vehicle. He was rude and honestly expected more from an older adult. It doesn't cost much to be polite or have manners. He wasn't transparent with communication and had this way of selling the vehicle and appeared annoyed. When I asked specific questions about the vehicle's history and features, he either gave vague answers or brushed off my concerns. The lack of professionalism and honesty made the car-buying process stressful and frustrating. We did not leave buying the vehicle with a great experience from beginning to end. I would not recommend working with Ricky or going to Carson Honda. If you're looking for a trustworthy and customer-focused car-buying experience do your research, because it is not easy looking for a vehicle and throwing thousands of dollars towards a purchase. It needs to feel welcomed and smooth from the time you make a phone call inquiring about a vehicle. Fidel just seemed busy and out of touch with the customers, in a sense like he was there but not. When I brought my concerns to him about Ricky he did not apologize about the situation just said "let me see what I can do". Everyone just seemed like they do not communicate well with each other. Erick ended up supporting us at the end and finishing up our purchase, he was amazing and answered all the questions we had with great attitude and customer service. My brother was shopping for a used car and this dealership unfortunately had what he was looking for. In my previous experience, buying a vehicle is exciting and new every time so my advice is always ask yourself if you are happy with your purchase, and the experience, don't rush it. Look elsewhere until you feel like it's the one. Hope this helps. read more

Sold the car I had a reservation for without so much as a notice of any kind. Offered nothing but empty apologies as consolation. Thank you for this experience I'll make sure to not recommend Carson Honda to everyone in the market for a car. read more

Repeat Customer... Thanks to Eric Alfaro for helping me out he was able to beat Kia's offer and gained a repeat customer. He never tried to switch me out to a smaller car. His customer service was 100% and was very transparent. Even after getting the car on Saturday, customer service is still there when I ask him questions. read more

Carson Honda - 2025 CRV EX-L - Auto Repair Near Me - Carson, California

Beyond stoked about this Honda Location (Carson). To start, VINNY/VINNIE (Vincent Enriquez) is THE BEST!!!! Being back into the Honda family is amazing. It's been roughly 20 years since we've had a Honda. And we missed Honda truly. Let me tell you about my experience here at Carson Honda. Everyone greeted you as you drove in. The place is stocked with many Honda choices. The inside is clean, the staff is approachable, restrooms are clean, the hospitality is superb (offered us drinks and snacks each time AND throughout our stay while we looked and waited); VINNY/VINNIE is the BEST salesman we've EVER met in our life and Luis the finance guy is A1 the best car finance guy we have met for car purchasing in the past 20 plus years. VINNY/VINNIE kept it honest the entire time. He worked out a great deal and he was patient with us and worked with us to find the best options for us. He worked with Luis (Finance) to work with us.They were an amazing Duo! Of all the places we went to, we would sit for hours, they would upset us and beat around the bush and tact on hidden fees that we would have to point out to have them removed. They did not do that here. VINNY/VINNIE did NOT play. He was beyond professional and treated us as equals. He gave the upmost respect with the friendliest demeanor during each transaction. We came twice. Both interactions were tremendously informative and amicable. Today, we walked out with a beautiful Accord. He didn't try to upsell me, he didn't try to pull money out the the waaaahoooo after I explained what we could do, he didn't rush me and he didn't do any of the horrible things that I had been through at other dealers throughout the years. And we don't buy often. We usually go car browsing. I would totally recommend VINNY/VINNIE to all of my family and friends because I know he will take care of them like he did us. If you're looking for a GREAT car (Honda is truly #1 in my book) come to CARSON HONDA and definitely ask for VINNY/VINNIE. Hondas really have a long life value. Check out all of the 94s and 92s still out on the street lol. Seriously !!! If you want honesty, respect and someone who isn't going to make a short visit a LONG visit of disappointments, come see VINNY/VINNIE and let him see what he can do for you. Thank you Honda for having VINNY/VINNIE! He is a blessing!!!! He really served 100% of the HONDA HELPFUL GUY read more

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Took my car to get looked at elsewhere, got quoted for a diagnostic and repair. The total was 500$ elsewhere and now my AC is running like new. & Carson Honda was quoting me $5,500. Stay away from here this place is a joke and looks to steal your money. Would not recommend to anyone, will never be back here. I hope no one goes here either. read more

They always do a great job. They told me when I made my appt. it would be @ least 4 hrs. They had it done in 3 hrs. I live in H.B. but I won't go to the Honda dealership, cuz I wanted to buy a car. They never called me back when I went there, so I don't trust the work that they would do. I would highly recommend Carson Honda to buy a vehicle. They all have great customer service. They are always a pleasure to deal with. Great prices and very helpful. Thank you Carson Honda for excellent service!! read more

My husband and I purchased a Honda Prologue 2025 and Fernando our salesman was the best. From beginning to when he handed me the keys we received excellent service. I appreciate you and thank you for your kindness, humility, and integrity. read more

Shout-out to Jessica! I just want to take a moment to recognize Jessica for her amazing customer service! Her patience, dedication, and willingness to help made my car-buying experience smooth and stress-free. I'm super grateful for everything she did to assist me -- I'm beyond happy with my car and the payment I got. If you're thinking about getting a car, I highly recommend going in and asking for Jessica. She truly goes above and beyond! read more

I was in the market to purchase 2025 Honda CR-V Sport Touring - reached out to all Honda stores in So.Cal and Carson Honda provided the best pricing out of all dealerships. They were also very responsive in their communications during the process. At the dealer I was dealing with Franky Hernandez, GREAT salesman; he really went above and beyond here. He answered all of our questions and was very knowledgeable about Honda and all of their vehicles. They fortunately had the exact spec I was looking for (Black on White interior), the entire process was smooth and prompt. Lorenzo Vargas from finance was great as well and was a joy to work with. Definitely suggest giving Franky at Carson Honda a ring if you are in the market for a Honda. THANK YOU! read more

Carson Honda - What a beauty! - Auto Repair Near Me - Carson, California

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I am very happy with the service department at Carson Honda! Last week I brought our 2017 Honda Pilot in for transmission service, and this helped us to have no problems on our trip to Utah over the Memorial Day weekend! I purchased this car used from Carson Honda a year ago, and it has been a great vehicle; with their fine service support, we expect to enjoy many more road trips! Our service Representative, Mr. Kevin Click, deserves special mention, as he has been so helpful! read more

I was more than ready to purchase a car after looking for several weeks for the best price and Carson Honda said they would honor a price they quoted me through email. Even through text messages they said they would honor an even lower price. So I drove 32 miles to this dealership and sat in traffic only for them to waste my time. They say they'll honor the "sonic price" they promote but when I came in, they added $2000 extra to my original quote. The finance manager was also very rude and didn't even introduce himself to my boyfriend and I when the salesman brought him out. It's unfortunate they're just like every other dealership in the end. read more

I had an amazing experience at Honda of Carson .From the moment I walked in, the staff was friendly, knowledgeable, and genuinely interested in helping me find the right car. My salesperson, Francisco took the time to answer all my questions without any pressure. The financing process was straightforward Elly gave me a fair trade-in value. I drove away in my new vehicle feeling confident and satisfied. I highly recommend Honda of Carson to anyone looking for an honest and stress-free car-buying experience. read more

They lie they lie they lie they lie they lie tell more lies lies lies lies after lies still lies always lies lies lies lies lie told me my car have a tracker lied lied lied lied !! They lazy don't answer phones they lie do not buy a car from them if you your dumb read more