Michael V the salesman, Alex the financeman, DJ, the sales manager, and Jabryan: These guys' customer service exceeds all HOSPITALITY STANDARDS AND PROTOCOL when stewarding and caring for us as car buyers and lessers. They are such assets and blessings to this dealership, they need to value all of them and cherish them with all they have while they are here because they are beyond fortunate to have all of these guys at this organization. They went above and beyond to get me a vehicle l'd never imagine nor thought I would be driving, which is a 2026 Honda Civic: Sports Edition, but with my decent credit, they worked miracles by getting me into this car. I was so fortunate to have them all service me and my needs. They truly have the customer's best interests at heart. This is the only dealership I will come to when I have vehicular needs, and the only dealership I would recommend to my family and friends. Continue being marvelous guys! read more

I had an appointment set for cinco de Mayo with one of the sales team members named Angel Rivera. I planned to surprise my mother with an upgrade for her 2024 Civic for her birthday. I had already confirmed the appointment. However, I received two phone calls from an unknown number today. Once at work. I was not able to answer. The second at home in the evening. The call came in when I was having dinner at home with my family. I answered. My mother overheard the phone call and found out about her surprise appointment tomorrow. The surprise that I had planned for her was ruined. I do not appreciate the high pressure sales environment. If that's how you guys handle loyal customers that aren't there yet, I can only imagine how much pressure you guys will force when I'm there. I am really upset and disappointed. I like Mr. Rivera that's why I specifically reached out to him to handle all of needs. I do not need anyone else calling me multiple times at work and at home. If I made an appointment I do not need anyone else involved to remind me of what I need to do. At just a few days away from my 32nd birthday I think that I am old enough to not be treated like a child by you guys reminding me of my schedule. As I said before. I like Mr. Rivera. Unfortunately, I am canceling my appointment for tomorrow and indefinitely. You ruined the special moment I had planned. DO NOT CALL ME OR EMAIL ME ANYMORE! read more

Gardena Honda - The unwanted phone calls! ‍ - Auto Repair Near Me - Gardena, California

I had a poor experience dealing with this dealership. I'll be fair and say I was asking for a very aggressive deal that was probably unlikely. But instead of just telling me it wasn't possible, they made it seem like they could do it and kept calling and texting me. I told them I could only do 0 down and $250/month after taxes. They came back with things like $3,500 down and $199/month saying it "comes out to $250," and then $1,500 down and $250/month. I told them I couldn't do either, and I asked if the second quote was after taxes, but instead of answering directly they kept rambling about other things like how other customers are paying $500. At that point I already knew they couldn't get to my number, so I thanked them for trying and running numbers. But they kept calling and texting without giving straight answers and kept trying to get me to come into the dealership. When I got fed up, they even said things like "72 x 250 is 18,000 ma'am," which felt like they were implying I was being unreasonable. Which doesn't make sense because I was asking for a 36 month lease quote idk where they got 72 months from. I also texted the manager later just to confirm if the quote was after taxes and never got a response. I understand my ask wasn't realistic, but my issue is they kept making it seem possible, kept contacting me, and wouldn't give clear answers. It just felt like a lot of run around and wasted time. I value people that are honest. read more

I recently purchased a new 2026 Honda CRV Hybrid from Gardena Honda and wanted to share how wonderful my experience was with David, Amalia, and Shaddi. I have been a Toyota owner for the past 13 years and truly never thought I would drive anything other than a Toyota. But the moment I test drove the Honda, I completely fell in love with it -- and so did my 9-year-old! Although the entire process, from the test drive to finally getting the keys, was long and a bit exhausting, David and Amalia made the experience feel warm and comfortable for us. By the time we were wrapping up, it was already past dinner time, and they made sure we had snacks and beverages. David even gave my son his entire medium pizza because he was so hungry -- which we thought was incredibly kind (and honestly pretty funny!). David worked as quickly as he could to help us get through the finance process and get us on our way. Amalia was incredibly sweet and even helped me clean out my Prius so I could transfer everything into my new car and get home faster. I also want to thank Shaddi, who really made the deal happen by getting my monthly payment even lower than what I had asked for. That meant a lot and truly made the purchase possible for me. Their kindness, patience, and genuine care turned what could have been a stressful and exhausting process into a really memorable experience. I'm so grateful for their help and would absolutely recommend working with David, Amalia, and Shaddi if you visit Gardena Honda. I love my new CRV!! read more

Gardena Honda - Officially a part of the Honda Family! - Auto Repair Near Me - Gardena, California

Expected more from a Honda dealer than the bait and switch act. We called to inquire about purchasing a vehicle and they confirmed they still had it and we said we wanted it and it would take us 1 hr to get there she said we need more time to get vehicle ready for you to come at 1230 and it will be ready. 10 min prior to arrival text checking we still coming and we said yes about to pull in. We pull in and then are told car was sold and tried to get us to look at other vehicles. This is no way to treat a customer and waste our time. Manage said not our fault we sell 60 cars a day we are busy what do u want me to do go rip up their contract in financing right now! Well if u make an appointment for someone to pick up car which was 1.5hrs after we confirmed vehicle and apt then you hold car till we get there. Such bad business and loss of trust for liars. Shady business practices. Buyer beware. read more

My last 3 cars were purchased here. It was really satisfied with their service until they bamboozled me. When I purchased my last 2026 CRV here, our deal included 2 free oil changes. After I had the first one done, I confirmed I still Had one more in credit. They confirmed. When it was time for my second and last oil change, they said I had used up the free oil change services. I asked to speak to a manager, and was put on hold for about 15min. When the receptionist got back to me, she said they were too busy (which is understandable). So I left a message for a call back which she suggested. Waited all day, no call back. Tried the next following 2 days to reach someone, no call back. At this point I will take my car somewhere else. Buyers beware of your deals and get maintenance deals on paper. They will bribe you with a free tank of gas, or oil changes in return for a "five star survey" and don't deliver. Five star reviews are now questionable. Only because I know that majority have been Bribed for feedback. Unfortunately they didn't deliver with my last promise of a a free oil change. read more

Their customer service is non existent. We bought a car and after the car was delivered it was missing the floor mats. After at least 10 unreturned phone calls, I finally went into the dealership and happened to run into our sales guy. After conferring with his manager, I was told they would only sell me mats at their cost. $335.00. I found OEM mats online for $135.00 That just don't care. read more

Prince Harfoushe provided outstanding customer service throughout the entire car-buying process at Gardena Honda. He was knowledgeable, respectful, and made everything easy and comfortable for us. Thank you for helping us find the perfect car for my wife! read more

After some previously poor encounters with the service dept I finally had a pleasant visit but it was sales not service. I spoke to Nader in sales and he listened to what I had to say about what we have experienced with the service dept everytime we come here. He listened to the current issue and set a resolution immediately. Nader was/is very pleasant to speak and to deal with concerning our issue. We do recommend you speak with Nader for sales at Gardena Honda. Nader gets 5. Service 3. Thank you Nader. Satisfied customer. read more

After days of going back and forth through multiple quotes, David Sanchez (sales) was able to get me the best possible deal to stay and remain within my budget. As I have experienced other car dealers in the past, he was not pushy, stayed transparent, patient and ultimately supportive while taking care of me. Bryan in finance took extremely good care of me as well and made this process on my 2026 CRV Hybrid Sport seamless. Shoutout to you both! read more

Gardena Honda - Auto Repair Near Me - Gardena, California

This is the second David Wilson-owned dealership where I've had a bad experience in the span of one week. This time it was their Honda dealership. My previous issue was with their Toyota dealership in Claremont. I drove 1.5 hours each way a total of three hours of my day expecting to finalize a deal. I had been in communication with a salesperson for nearly two weeks. Initially, I was told the car I wanted had been sold, only to be contacted again 7-8 days later and told the previous customer's financing "didn't go through." While I understand deals fall apart, waiting over a week for a financing decision seems unusual. I forgot to mention this was a Certified Pre Owned. The most frustrating part of this experience was being told I was only allowed to put a maximum of $5,000 down. I have never heard of this in all my years of buying vehicles. A down payment is a down payment it goes toward the purchase price of the car. We have strong credit and have been approved Tier 1 at every other dealership we visited. Despite this, we were quoted an 8.64% interest rate with a hard cap on the down payment. Forcing a higher interest rate while limiting the buyer's ability to reduce the loan amount feels unrealistic and unethical. At that point, I walked away. I value my time, and I especially don't appreciate having it wasted at a dealership. Had I known this Honda dealership was David Wilson owned, I would have moved on immediately. read more

Please see my prior reviews for detailed information on Gardena Honda. This review is long and detailed so If you have problems smogging your Honda see them about it and I'm sure they can help you -- California has become a nightmare with the new regulations. This update is to praise the service team -- the drama that I have been through at the test only smog station to get my car smogged with the new computed regulations in California has been a nightmare. My Honda Accord Sport failed the smog pre test I was absolute perplexed because my car is in fantastic shape and my prior cars have always passed a smog test but now the computer for my Accord says "Cat Not Ready" . He can't smog it because it will fail and says that I don't drive it enough and to drive the car over 200 miles and try again I do drive my car so I'm like wth -- anyway 4 more attempts later it failed again and again now I'm annoyed. My daughter drove me on the freeway all over Los Angeles to Inglewood 60+ miles and back then and it failed. My sister drove all over Los Angeles Glendale Manhattan Beach Downey and back it failed wth is the problem I'm soo over this ish with the computer saying "Cat Not Ready". Drive a few hundred miles more they say and I'm pissed off. What more can I do this is so stupid I'm not built for all that freeway and street driving it's making my joints flare up I have rheumatoid arthritis and I am feeling miserable. I called Gardena Honda speaking to a mechanic named Art he pulled my maintenance records the entire history and says my car is in great condition low mileage etc etc but he gave me hope this problem would be handled by the Gardena Honda maintenance team - he told me what they could do to get the car "Smog Ready" I was amped and given a 9:00 am Appointment for Wednesday 4/16/25 I met with Art he wrote up the issues re: the smog and what I needed done to get the car smog ready and the mechanic drove it off to get started. I waited in the lounge area its very comfortable I bought a packed lunch and a book -- they have a bunch of vending machine filled with food and sandwiches snacks drinks candy iced coffee soda etc and free coffee I relaxed and the time flew bye they told me it was ready at 11:30 am. Art told me to go immediately to a Test Only Station I did and my car passed the smog test in 20 minutes. I am so grateful for everything Gardena Honda .. Thanks a bunch to the team who worked on my car you're awesome. My sister Loni C. Is retired from American Honda Corporate purchasing all of her Honda's from the company and purchased this car from Gardena Honda as well regularly servicing it all 13 1/2 years she owned it that's why it's in this amazing condition. I am the current owner and her sister and have continued to have it serviced here at Gardena Honda as well. Thank you Gardena Honda. Art & the service department mechanics. Just me Shawn C and Loni C. My tags are on the way whoo hoo. '; ) read more

Gardena Honda - In the waiting room at the dealership waiting for my car to be yearly serviced. - Auto Repair Near Me - Gardena, California

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Andrew at Gardena Honda took great care of us, no games no gimmicks, I drove all the way from the valley to get the best deal. The drive alone was longer than it took to make the deal. We got the car of our dreams, and will definitely becoming back! The staff were super friendly too, Luis was great and very knowledgeable. read more

RUN. A basic expectation when buying a vehicle from a dealership is that they can properly register it and provide plates and stickers in a timely manner. In fact, in California this is the law. I purchased my vehicle from Gardena Honda in November. My plates didn't show up for over 2 months and my temporary registration they had given me was about to expire. I called the DMV to find out what to do. They told me plates were issued a month earlier and mailed to the dealership. It took me SIXTEEN phone calls (4 voicemails and leaving my name and number to be called back 7 times) to the dealership to get a live person on the phone who could actually answer my question. My call was forwarded to a voicemail 4 times and I left my name and number SIX different times being told they would call me back. I sent urgent emails to the General Manager, Customer Relations, anything I could find and still I heard nothing back. When I finally got someone on the phone, they said they never received the plates from the DMV and that the plates were shipped to my home address on file. They told me there must have been an issue with my address & that I should order replacement plates and stickers myself. They told me this "happens all the time" and blamed the DMV. A week later, plates show up at my doorstep. These are NOT the replacements that I just ordered & paid for through the DMV. Instead, the USPS tracking info shows Gardena Honda created a shipping label for my plates on January 20th and they sat at the dealership for a MONTH - the package was not actually handed to USPS until February 20th (a full month later and 2 days AFTER I finally got someone on the phone who told me they never came!) During that time, my temporary registration expired, leaving me driving in uncertainty. To make matters worse, when the plates finally arrived from the dealership, the registration card indicated a sticker had been issued, but no sticker was included. Therefore, I am STILL stuck waiting for the replacement plates that I now had to obtain on my own AND driving with temporary plates that are expired in the meantime. The USPS tracking timeline (photo attached) directly contradicts what I was told. At best, this reflects extremely poor internal controls and a lack of accountability. At worst, customers are being given inaccurate information to deflect responsibility. Registration is not optional. It is a legal requirement. A dealership that cannot manage something this basic is failing at one of the core responsibilities of selling a vehicle. Proceed with caution. read more

Gardena Honda - Auto Repair Near Me - Gardena, California

Stay away from Gardena Honda!! My first experience with them was back in 2013, right after high school when I was trying to build my credit. They attempted to sell me a used Chrysler 200 that was making multiple concerning noises, and the salesperson brushed it off by saying it just needed a little WD-40. I walked away. Fast forward to April 2026, I decided to give them another chance. Initially, the sales team was friendly and responsive, answering questions and making the process seem smooth. However, they still relied on typical old-school dealership tactics--trying to steer me into a vehicle rather than letting me choose the trim I actually wanted. I was told that higher trims had "unnecessary" features, instead of being allowed to decide that for myself as the customer. It seems like they wanted to get rid of units in a specific trim level. This really irritated me, because I wanted to compare the trim levels, but the sales person kept on insisting I wasn't getting much for a higher trim. Everything changed once I got into the finance office. The finance staff were condescending and unprofessional. They added "complimentary" add-ons that were supposedly at no cost, yet my monthly payment increased from what had been discussed on the sales floor. They used confusing, packed-on 'discounts' that made it seem like I was getting a deal, while the overall price and payment actually increased. David Sanchez in finance, along with others on the team, rushed through the paperwork, avoided giving clear answers, and created a high-pressure environment to push me into signing quickly. The entire experience felt deceptive, like a bait-and-switch. I ultimately walked away, disappointed that a local Honda dealership would operate with such a lack of transparency and seem more focused on taking advantage of its community than serving it. I will never set foot in this place again. Fortunately, I found another Honda dealership that offered me a better deal on the same vehicle--at a higher trim level and for way less than what was being presented at Gardena Honda. Do yourself a favor: shop around and reach out to other Honda dealerships before committing. read more

Once again Emilio high five for your great service you provide . Thumbs up for Nader as well. I feel very satisfied and I am loving my Honda Hrv 2026. read more

Back at it again for another New Lease I'm telling you this dealership will not Disappoint I've been doing business with Gardena Honda for a while and I keep coming back Emilio and El Diablo (Miguel)are the best!! My Dream Team ! Seriously ask for them They will work with you and make things happen I highly recommend !! They are very professional knowledgeable , kind and funny guys I have a blast working with them It's like meeting up and catching up with old friends that you have not seen in a minute seriously lol Shout out to Jacob he finalized my contract went over everything very thoroughly I'm a happy customer Thanks again Guys I will be sending friends and family over I appreciate y'all Go ask for Emilio and El Diablo lol read more

Gardena Honda - Emilio and El Diablo aka Miguel - Auto Repair Near Me - Gardena, California

I recently visited Gardena Honda with my wife to look at certified pre-owned SUVs. At first, things started off well. A salesman greeted us warmly and showed us a 2024 CR-V Hybrid with about 18k miles on it. The vehicle, however, had no window sticker. When I asked for the price, I was told it was \$37k. We took it for a test drive, and afterward, I said I was interested and wanted to negotiate. The salesman was fine with that and had us sit down inside. He asked to run my credit, but I told him I wanted to settle on a price first. While waiting, I decided to look up the listing online and found the exact same vehicle posted on their own website for \$32k. That immediately raised a red flag. The salesman eventually came back with a "discounted" price of \$36.5k, which I found insulting considering the online price was already \$32k. When I pointed this out, the sales manager, Isaac, got involved. Unfortunately, his approach was unprofessional from the start. He claimed the vehicle had \$7.5k worth of dealer add-ons like paint protection and an alarm system. After negotiating, he brought an offer of \$32k, with an additional $2.5k in alarm and paint protection, bringing back up to \$34k. He then insisted the offer was only good for that day, pressuring me to commit immediately. To make matters worse, during the negotiation Isaac asked me why I was "talking weird" and suggested I might be recording him simply because my phone was on the table. I found this comment completely out of line. He later added, "Well, nobody is holding a gun to your head," when I asked if I had to purchase the vehicle today at that price instead of going home to think about it, which is a wildly inappropriate thing to say to a customer. Even after supposedly removing some add-ons(alarm and paint protection), Isaac then said I would have to purchase gap insurance at \$1,200 and finance the vehicle for 84 months with Honda in order to qualify for the price. Forcing a customer into a specific loan term and add-ons just to get the advertised price is unfair and misleading. At that point, I walked out. This dealership needs to do better. I have worked in sales and professional environments myself, and I would never treat a client the way we were treated here. Between the hidden markups, pressure tactics, and unprofessional remarks, I cannot recommend Gardena Honda. read more

Gardena Honda - The Advertised Price was 32k. The price they told me, due to no window sticker, was 37k. - Auto Repair Near Me - Gardena, California

Absolutely 10 out of 10. I have literally never had a car shopping experience that was so seamless and fun. Serge was our sales guy and he was amazing. Top tier customer service from the time we pulled into the lot. He really got us a great deal. De'jon in finances equally amazing and funny. He made sure that everything was explained thoroughly. There was absolutely no pressure to buy. We came to this dealership purely by chance. I had visited another Honda dealership that was closer to where at home but the service was horrible. This was the best decision that we ever made. I will definitely tell all of my friends and family that are looking for a car to check out Gardena Honda. You guys are absolutely the best. read more

Gardena Honda - 2026 Honda HRV - Auto Repair Near Me - Gardena, California

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No stars! Horrible!This passed Sunday. Jay sales rep & Shadi finance manager were in the same building but could not communicate instead I was the middle person communicating for them! They were both texting me at the same time telling me two different things while I'm in the same building as them waiting in the lobby. After negotiating with Jay/bank for about 3 hrs, he finally said the bank gave me the loan proceeded to sit me in a lobby for another hour 1/2 where I waited for Shadi that seemed very careless, with the paperwork, got a couple signatures! Then I waited for Jay that was very rude! He made me drive the car I came in all the way to my house did not even offer an Uber like other dealerships. He seemed bothered because he had to wait for me to come back so he can give me the keys to the Nissan rogue ! OK they gave me a folder with my paperwork in it. I drove away, 2 days later jay text me and tell me to bring my old vehicle They need my old vehicle and they need to read the miles on the new vehicle I'm like OK then within three minutes Shadi, calls me twice demanding I bring the Nissan rogue back because there was some signatures that were missed. I was at work. I felt very pressured and his wording made me panic! I felt like I stole something !. At this point I'm like what's going on. I rushed to the dealership only for them to tell me that the bank changed their mind and they were going to take the car back because I didn't have a cosigner.!! Shadi even joked about it with another colleague and said oh let me go in there so she can scream at me like it was a joke. He just made me leave my job to give me bad news very unprofessional very immature. They need better training.! And even then they still didn't have the courtesy to offer me a Uber back home! (After all it was there screw up! They let me leave with the car) !!They demanded that I signed a paper I walked out !! ,Don't recommend!!!! read more

"Warning: Gardena Honda - poor customer service and dishonesty I bought a vehicle from Gardena Honda 2 weeks ago and things have been a nightmare. I was promised a second key by the salesperson, but it's been missing ever since. To make matters worse, the vehicle was missing a floor mat. I've been back to the dealership 3 times already. My latest visit was a joke. I spoke with Shawty (very pompous and unhelpful), and was told to come back to speak with Nate. I went back, but Nate never came out to speak with me. Instead, someone else came out to explain that what I was asking for wasn't a second key (despite being told otherwise by the salesperson). Prior to this, I emailed General Manager Mr. Crenshaw about the issue, but got no response. Here's the email I sent: Good evening Mr. Crenshaw, I visited your dealership yesterday to purchase a Mazda CX90, and JB was my salesperson - he was great! Unfortunately, there were a couple of issues: - The second key wasn't included due to a broken lock box. - The driver-side floor mat was missing, and I was told I'd need to purchase one. I'd appreciate it if you could help me with these issues. I feel like the floor mat should've been included. Thanks in advance for your help. Needless to say, I'm extremely disappointed with the service at Gardena Honda. If you're looking for a hassle-free car buying experience, look elsewhere. read more

Thank the used car gods that I didn't buy a car from them. The interaction I had with Isaac on the phone while negotiating on a used car brought out so many red flags. Isaac hit on every single one of the used car salesman stereotypes. Pushy? Very! Rude? Extremely! Greedy? You got it! Then he hung up on me while I was mid sentence probably because he knew I wasn't falling for his tactics. Do yourself a favor and go elsewhere. read more

My Honda Civic needed some tender loving care (oil change, tire rotation, etc). Stopped by Gardena Honda for the lowest price in the city. Art gave the best deal ever with extras....Got the B1 service at a very good price, that good price alone will make my ride that much smoother. Thanks Art for your customer service and appreciate how much you have a passion to help your customers save money. read more

Gardena Honda - The newly decorated inside of Gardena Honda - Auto Repair Near Me - Gardena, California

Big shoutout to George Trujillo for making my car buying experience smooth, hassle free, and actually enjoyable. From the moment I walked in, George was professional, knowledgeable, and genuinely listened to what I was looking for. He helped me get into my brand new 2025 Honda Civic Sport Hatchback with zero pressure and full transparency. Every step of the way from test driving to financing he made sure I understood everything and felt confident in my decision. If you're looking for someone who keeps it real, respects your time, and actually cares about getting you the best deal possible, ask for George. Can't recommend him enough. Appreciate you, George! Also big shoutout the finance gentleman DJ he was all the way helpful and down to earth helped me get the rate I asked for and all the extras that made sense. read more

Gardena Honda - New 2025 Honda civic sport hatchback - Auto Repair Near Me - Gardena, California

I just bought a 2026 Honda CRV Sport L Hybrid in mid Feb 2026. This is the first car I have ever bought. I have to say, my entire experience has been exemplary, from sales to service. For sales, Amine and the floor manager Nader were incredibly communicative, collaborative, and understanding. I had an ambitious price target I wanted to meet, and they worked and found every which way to try and meet it (which they pretty much did). They were patient while I shopped around and did their best to educate me on every step of the process, every bit of paperwork, and answered every single question I had (I had a lot). I was super cautious, but when it came time to sign papers, I was happy, confident, and feeling very informed. There was a small nick on the hood of my car; Amine mentioned they would take care of it. When I brought the car back to the dealership, I got to say, the customer service experience continued. Valerie in service and Elizabeth in customer relations were INCREDIBLE in getting things taken care of for me. They've gone every which way to make sure I don't have to worry about a thing while my car is getting worked on. I live 45 minutes away from Gardena Honda, but I'm happy I drove this far to buy my first car. read more

I went in as a first time buyer and had a wonderful experience . The two employees Darnell and DJ really were able to work with me and provide the best deal or set up for my specific terms . They provided great information and insight on what it takes to buy a car and did not try to bring forth any shady energy that some car salesman. DJ and Darnell were a great duo and to anyone going in looking for a new car Gardena Honda is the way to go ,ESPECIALLY if you have the opportunity to work with the dynamic duo . Both DJ and Darnell receive a 10/10 from me . From the hospitality all the way down to the business aspect . Walked in on ten toes, but pulled off on four wheels!!! read more

Gardena Honda - Auto Repair Near Me - Gardena, California

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They changed ownership three years ago and it's been fantastic! Even better than before! Chris was super helpful and professional! Thanks to everyone there for my oil change and 30k mi check up! read more

I have to give Dale a shoutout for helping me. My AC blower motor was acting up again (it had already been replaced once and I recognized the noises). I had taken it in earlier last week and of course, my AC decided to work fine that day. The person who helped me believed it could've been the carbon aftermarket air filter I installed, but I knew that wasn't the issue. However, since it was working fine, not much they could do. I understand this. Standard guest service. It acted up a couple of days later, I recorded video of it again and the young woman who answered in the service department was able to get me in that day. I'm sorry I didn't catch your name but thank you as well! This is when I met Dale. He was trying to have the guy who assisted me a couple of days prior help, but he had a lot going on and wasn't in the best of spirits. While I empathize, I didn't really want to deal with that vibe. So you can imagine I was relieved when Dale stepped up and offered to personally assist me with my situation. I left my car overnight and sure enough it was the AC blower motor. He had to order the part, but made the process easy. Great communication and kept me in the loop every step of the way. While I've dealt with professionalism with most of the service situations I've come in for (read my 1 star review and you'll see what I mean) Dale, has that special touch where he makes it hospitality and not guest service. I appreciate that as someone in the guest service industry. AC is fine once again, and Dale let me know to reach out if there's any other issues with it. They also fixed the gearbox recall on my first visit with this issue, so that was awesome. read more

Gardena Honda - The last time I've heard from them and have responded me called several times trying to give them the benefit of the doubt. - Auto Repair Near Me - Gardena, California

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They're all flowers and chocolates on the first date--then nothing. I rarely leave a poor review and always aim to be honest about my experience, which is why I'm leaving 2 stars instead of 1. I bought a Pilot in 2023 and the team that helped us was very good and fun. The problem now is that I've been calling since last Friday (nearly a week) to try to get someone from Finance to explain something about my warranty to me. I called and spoke to the receptionist multiple times (who hurried me off the phone each time). She took messages and sent me to voicemail, which was consistently full, so I could not leave a direct message. When I finally dialed Sales and spoke to an Omar (who also hurried me along), he transferred me to someone higher up. I was able to leave a voicemail. No call back. I explained in my second voicemail that I wanted a call back in two hours (a reasonable time span given I'd already waited days) or I'd leave a poor review. No call back--and it's been days again. The original team that sold me the car, in Sales and Finance, has all left the dealership. This is a place that clearly does not care to contact you if there's nothing in it for them. I plan never to buy or visit this location again and would advise you to stay away, as well. read more

I would rate 0 stars if I could. Our salesman's name was Isaac, and he and one other salesman basically said anything and everything just to get us to go into the dealer. Ultimately, everything he told us wasn't true. I don't feel they care about the customers, it's all about a sale!!! I regret purchasing my car with them. My family has bought several cars from this dealership. We will no longer go to this dealership due to the terrible experience we had a couple months ago. The lack of communication and the unprofessionalism we experienced with a couple of the salesman and one of the managers was something we never experienced at any other car dealership. Purchasing a car is a stressful experience in itself, but making the purchase at Gardena Honda made it even more stressful! Absolute worst dealership!!!! read more

Terrible experience expressed interest on a Wednesday that I was interested on a used truck they had on the lot. Reached out on Thursday for specifications didn't get a reply till Friday. Then Friday morning I'm told the car will be ready for me Friday evening for a test drive in. I try to work out the deal or commence the deal over the phone or through text they said no can do. I drive over an hour on a Friday night in primetime rush-hour traffic just for the car to be sold before me getting there. I didn't receive an update it was sold or that get the chance to counter off or beat the offer. What a disappointment terrible customer service. read more

Gardena Honda is EVERYTHING. I have been coming here since it was DCH and when they switch ownership to David Wilson my daughter was one of their first customers to purchase a car. Elio was her sales guy at the time. Fast forward to now 2025, Elio and Miguel have been trying to get ME to purchase a new car since the switch. Well I finally did in August; Omar was my sales guy and was AMAZING. I had another engagement so I was not able to complete the deal, but Elio, Kevin and DJ allowed me to come the next day to finish up. I am very happy with my new 2026 HR-V EX-L. If you are looking to get a new car without being pressured Gardena Honda is they place. Again thank you Elio (GM), Kevin, DJ, Omar and I cannot forgot my finance girl Jasmine. Gardena Honda for the WIN read more

Had a really great experience with Raul, he helped find exactly what we needed. Bryan also walked us through the process of financing. We got a great deal and the exact vehicle we wanted. Thank you Gardena Honda! read more

I took my Honda in for service and was extremely disappointed with the lack of professionalism. The service rep, Ben, was dismissive and unhelpful , no customer engagement whatsoever. It honestly feels like standards have dropped across the board. My vehicle has high mileage, and after returning home, I discovered they used what appears to be low-quality, watered-down oil. It's hard not to think this is intentional to get customers back sooner for more service. To make matters worse, the mileage for the next service was left unreadable. Double-check what they're putting into your car, transparency and professionalism seem to be missing here. Go elsewhere!! read more

We just wanted to thank the excellent team of Jay and Luis for the wonderful experience we had purchasing our new Honda CRV hybrid. We couldn't be happier. We are folks that like to frequent dealerships that we've used before, but we were so impressed with Gardena Honda, and now we are customers! We highly recommend them! read more

Bought a used car in June , I believe I got a flat tire in July . Called AAA TO put the spare on . On my way home I'm assuming due to the constant notifications of the tire , the car shut off in a busy intersection at the red light . After that the car has been shutting off and having several issues since , all which I have reached out to Honda and advised them. Fast forward to October , Car still has been cutting off and having to keep receiving jumps . I even went to harbor freight to by the portable jumper box. I brought it back to Honda , thy said it was the battery and I HAD TO BUY A NEW ONE !!!! 500$$$ right !!! ... oh yeah it gets worse . Here it is now October 27th the CHECK ENGINE LIGHT CAME ON YESTERDAY but it's Sunday so Honda said they can't help . Leaving work my car notified me that I need to service my charging system !!! Now the battery light is on !!! I've even reached out to Ryan Crenshaw about the issue . No response from these losers who take your money and then when you have issues they have no solution just their solution ,,, MORE MONEY !! Take this mf car back give me my bucket back and all th money I put into this mf !! 4 months go the car to go to shit !! read more

If you ever considering purchasing a honda come here, their customer service is amazing and every staff member is very welcoming. i like how they are willing to work with you to make sure you walk out with your dream car. the staff members who helped me were Miguel and Carmen. They did an amazing job in making the process go by smoothly in a timely manner and making sure i walked out with the car i wanted. they were very nice and helpful and i am very satisfied with my purchase and the customer service i received. Thank You! read more

If I could give them a -5 star review, I would. WORST CUSTOMER SERVICE EVER!!!! SO AWFUL!!!!! They gave me the run-around on pricing and it took 4 hours to purchase the car, when I already knew exactly which one I wanted on the lot. I paid cash and they tried to add on all kinds of BS charges. Finance people were rude and condescending. Lame waste of my time. Recently, I went to get the 5,000 mile service done, at another dealer near me. And they said that they could NOT complete the service because crap Gardena Honda NEVER updated the records to say that the car belongs to me, even though I have the pink slip & registration. So, the DMV paperwork is correct, but the Honda corporation paperwork is incorrect and therefore no one can service my car, which is part of the package I paid for. This seems like a scam to the void warranties of honest, fully-paid customers. I have called them SIX times in two weeks to get this rectified, but I just get transferred or put on hold. This place is a SCAM! The employees are RUDE & INCOMPETENT. I DO NOT RECOMMEND PURCHASING A CAR HERE. AVOID THIS DEALERSHIP AT ALL COSTS! THEY ARE DISHONEST & WASTE YOUR TIME. GO SOMEWHERE ELSE! read more

Review is for parts and service department. Employees look checked out and disorganized. They forgot to perform my oil change after leaving the car for 4 hours. Tried to buy some wipers and they were trying to sell me the entire replacement blade instead of inserts and lied to me in my face that they dont make inserts anymore. Thank God I know cars cause they probably con a lot of people on that line. 100+ for inserts give me a break. read more

The entire experience wasn't the best. Came at the end of the year to buy a new vehicle and the sales person did a great job. His sales manager wasn't budging on price. Played the usual back and forth with a lot of games. I don't feel like I received a good deal. They promised to give me a tow hitch and install at employee pricing(included on the due bill). Went to parts a week later with the due bill showing what they promised and the parts department gave me the runaround. They didn't want to honor the deal that was promised. After looking up the parts online from a different dealership it was significantly cheaper to just buy online even after paying shipping. Overall I'm not satisfied with how this dealership operates. Especially not their parts department. I should have just returned to Downtown Honda. They give better deals and don't play as many games. read more