Gardena Honda

(235 reviews)

I take my car to Master Tech for all mechanical repairs, routine service and body work. They are…read morethe best! Herbert, the owner, is a knowledgeable mechanic and has a skillful crew. He thoroughly explains the work to be done, any options and tries to find economical solutions. He's caring, professional and provides great customer service. Repairs When the mechanics repair something, it's fixed. I have never had to return. They are very skillful. They fixed a tricky problem with a headlight at a fraction of the cost others quoted. Honest Herbert is honest. He doesn't do unnecessary repairs. For example, Once I had a rattle whenever I started the car. He found a rock in the exhaust pipe and removed it. Body work I recently took my car in for some body work, The cost of the repairs was less than I expected. The car came back looking like new and the paint matched perfectly. Beautiful! I just want to say THANKS to Herbert and his crew and to recommend them highly! Rosann Taylor

Herbert was a big help for me with getting my 2016 Honda accord touring fixed. I had taken it to…read moremultiple mechanics AND the dealer, and no one could tell me exactly what my issue was and just be straight with me. I had an emissions system issue that gave me the code 'P0139'. The first mechanic I took it to last year told me that it was a simple o2 sensor issue (rightfully so considering the code I was getting), yet when he replaced the sensor, the light continually came on. So he replaced it again, and replaced another o2 sensor on the vehicle (according to him). When none of that worked, he told me that my catalytic converter was faulty, and that I was going to have to pay roughly 8k for a new one. Safe to say I didn't believe him, nor did I stick around and simply take his word for it. I started making calls and, at first, genuinely believed that I was going to have to come up with the 8k by summer 2026 (when my smog inspection was due). I thought at one point I was sold a faulty vehicle too and even tried to receive compensation for the error. Turns out that wasn't the case, and even if it was, there wasn't much I could about it anymore. I took it to others who quoted me ridiculous prices for a simple diagnostic, I took it to others that just simply couldn't tell me what was wrong, and then to make things more confusing, the light would go on and off and would even go off long enough for me to pass smog!!! (Even though the first guy I went to said my catalytic converter was bad). Then, I looked online and found Master Tech. Great reviews, great location in the South Bay (Torrance), and fair pricing. Diagnostic was about 160, which would go toward repairs if needed, and if they couldn't find the issue I'd pay zero dollars! When I first got there, already Herbert pointed out things no mechanic pointed out before. I was told and under the impression that all my sensors were new and changed... they weren't. He also informed me that my vehicle was an American built one (not Japanese or Canadian, which I heard can make all the difference in quality). That's information that, although wasn't a huge concern, let me know that this guy paid attention to detail and really cared about what he was doing. He then told me to leave it with him later on in the week so he could give the vehicle TLC (tender love and care), and to be comfortable with not having my vehicle for a couple days (wasn't a problem at all). Eventually he gets back to me after a day and lets me know that the sensor had to be changed out with an oem one, as the previous mechanic put in an aftermarket one. On the day that I picked the car up and paid for the install, we both hopped in and took it for a ride, and the engine was running smooth like butter now. No more rich running (causing my gas to burn faster), and no more harsh shifting. He then hands me over the old sensor and informs me that I should go get my money back from the other mechanic. It turns out, the other guy was trying to screw me over (surprise, surprise!), whereas Herbert was honest and righteous. The piece the other mechanic put in was a Bosch sensor, made specifically for German made vehicles. Smh. It was for VOLKSWAGENS and the like ONLY. He was just trying to get me to pay him thousands, and perhaps allow me to further damage my engine and transmission from the issues he was forcing my vehicle to go thru for the time that it wasn't working properly due to a lazy, incompatible o2 sensor. I was relieved that I found Herbert who was able to help me and install the correct piece for a fair price (443 roughly, as opposed to the almost 700 dollars the dealer would've tried to charge me). I like his style, and he is definitely a righteous mechanic. Thank you bro!

Perez Automotive Service

(75 reviews)

Perez Automotive is a family owned business…read more Jesus, Jesus Jr and Adrian have gone above and beyond when helping with fixing my aging BMW. We have found an honest, hardworking mechanics to help me and my family get all our cars needs taken care of. Give them a try and you will thank yourself for giving them your business. We are so appreciative of all their extra hard work! Jack

Brought my older model Lexus here after calling and speaking with the owner ! He was very friendly…read moreand upfront about the whole process . I just got a few new replacement parts in the engine and the turnaround to when I got my car back was pretty quick . Fair prices and honest guys at this place , if I need to I will definitely be going to Them again in the future !

Shige's Premier Auto Service

4.7

(167 reviews)

Took my car into Shige's a couple times already this year. One repair was pretty major (replacing…read morefront struts). Every time I drove over a pothole or bump or anything, I was in pain, PAIN... my butt was crying :'( We recently took a road trip (17.5hrs driving), no more pain. Thank you Shige's!!!

Excellent service through and through. I called in for a standard oil change for the next day,…read morefirst thing in the morning and they were able to accommodate. They offered free shuttle service (drop off and pick up), which was really nice as well. After oil change was done, they did a free multi-point inspection and sent me a comprehensive report - including pictures to prove the inspection was actually done. They told me about an alignment that needed to be done, and was very honest about the situation. They said it's not a huge emergency to fix yet, but I decided to do it anyways to save another trip to the mechanic. They did the alignment in another 2 hours and picked me up when it was done. Car: Toyota Avalon 2019 Pricing: Oil change - about $100 | Alignment - about $180 Total time: ~4.5 hours Service: 10/10 Honesty: 10/10 They will become my full-time mechanic.

Jalisco Tires & Auto Repair

4.5

(569 reviews)

I have been to Jalisco a few times now for oil change, tire rotations. They are fast, friendly, and…read moredo good work. I was skeptical when I saw they did the work in the driveway floor and not the bay. But that's how they service people quickly. The shop is crowded, messy, dirty but they know what they're doing, the service people fast, and charge good price prices.

Great place. These guys hussle and they do a very good job. I highly recommend it. It gets packed…read moreso plan in leaving your car.

Takeda Enterprises

(206 reviews)

This place is my go to oil change for my Tacoma and some other car problems.There very reliable and…read moreprofessional..There also super fast on a service..There also charge cheap labor..I Highly recommended this auto shop all over SoCal specially in Torrance.The owner is Super Kind and very knowledgeable Mr. M Takeda when it comes to automotive.The technician and front lobby lady are also super nice..Couldn't ask for more professional service.They have everything what i expect for an automotive services.ill give this shop a more than 5 stars.Because really deserve it.

My my the apple has fallen far from the tree... I took my car in for a minor break job and faulty…read moreAC unit. Although they fixed both, 2 other issues popped up that was clearly things they didn't put back correctly. When I brought it up to them, the dude was standoffish and wouldn't even entertain the idea it could've been his fault. It's not like I was asking for free stuff that was unrelated... his attitude and terrible customer service is dragging the Takeda name down.

Gardena Auto Repair

(23 reviews)

This is the one Stop! Stop and read, make the call, I guarantee you will be delightfully happy to…read morehear a certified , on the spot , detect the issue and with a thoughtful response what the problem. -that meant they know what I need to fix.. okay, so whats the price, hit me with it! The owner tested the car, no charge. Gave me a payment structure, in other words they work with you. Not take from you. Being a resident of Manhattan Beach, west torrance, Gardena, and previously hawthorne, I have , like you have heard quotes that make you turn around and leave. Outrageous, what a scam you are pulling on my mom and because I live here, you charge 2x as much. No. Ill find, I did, I am passing the word, Call Gardena Auto, drive up. Let them do the auto repair , quickly may i add, with a warranty on specific work and go. Be happy... Best of the Bay Recognition, Auto Repair - Gardena Auto Repair.

Albert was very helpful my car needed repair during a holiday and I was able to get my car to the…read moreshop he was honest and provided great customer service was knowledgeable and truly felt like he did his best to help. So happy I stumbled on this business.

Aces Auto Body

(252 reviews)

After my car was vandalized, a friend referred me to Ace's, and I'm so glad they did. My car is a…read more2011 with low miles and has always been in great condition, so I was worried about the repairs. Scott at Ace's immediately put my mind at ease and assured me he would take good care of it. During the disassembly, Scott discovered previous damage that had never been reported and had actually been glued together. Instead of overlooking it, he worked with my insurance company to make sure the car was repaired the right way. From start to finish, the entire process was smooth and stress-free. Ace's had me in a rental car the same day I reported the claim, and about a week and a half later my car was ready. I honestly think it looks better than when I bought it. The paint is flawless, the headlights are crystal clear, the alignment is perfect, and the overall finish makes it feel like a brand-new car. I truly appreciate Scott and the entire team at Ace's for their professionalism, excellent communication, and quality workmanship. I highly recommend them to anyone who needs collision repairs.

Eli, Scott and their team are nothing short of amazing! The pride and determination to their craft…read moreis the best I have ever experienced. I took my 1987 Toyota Pickup in to have a Valence and deep scratch painted and the got the color match done perfectly. The also aligned the whole front end back to perfection. They did all of this work in just under 24 hours to boot! They treat everyone like family and you can bet they will fight for you should you choose the insurance route because I've dealt with them for the as well. Bottom line, bring your vehicle here if you want no nonsense, straight to the point quality work.

Honda Guys

(190 reviews)

If you have a Honda, this is the place to go get your car fixed. They are honest and knowledgeable…read more Also, they are very nice. I took my Honda and they fixed it with much less cost I anticipated to pay at a dealership.

A very good things but they need to work on customer service…read more I asked for a quote and got an odd response telling me that the quote didn't make sense. I didn't ask what they meant and they never got back to me. I sent several texts over several days with no response. Lame.

Lexus Independent Service

4.7

(19 reviews)

I found my new car mechanic home!! Mr. Ted and his wife are so nice and I respect their business…read more Ted is very, very knowledgeable about lexus cars and their maintenance- he's very thorough! I will never take my car anywhere else. He even replaced the batteries for my car remote- this was a big deal to me, lol. For my most recent service, i felt good about the price charged for the service. Like I said- I've found a new home for my girl Giselle (my lexus nx300)

If I had to write down everything good about this place, I'd need about a day or so. Let me keep…read morethis short and sweet...COME HERE IF YOU HAVE A LEXUS! I can't explain enough how good these guys are!

Normandie Auto Electric & Air Conditioning

(106 reviews)

They recharged the AC system on my 1970 Chevy el Camino just in time for summer heat. Always…read morefriendly and honest. Thanks guys!

Want to give a shout out to Fernando who was able to take me in late on a Saturday afternoon. I was…read morea bit nervous since I couldn't find a shop that wanted to work on my 2020 Subaru Crosstrek. Luckily Fernando put me at ease and let me know that he could try and fix it and if he couldn't he wouldn't charge me a cent. Fernando let me know everything he was doing under the hood and was nice enough to explain to me the process of diagnosing AC issues. He was very transparent compared to what you get at an official dealership. He finished the work within an hour and quoted me at a fair and reasonable price compared to the Subaru dealership. It was definitely worth trying this business in the South Bay.

Pacific Tire Gardena

4.4

(69 reviews)

Great price and service... Will come again…read more All staff are very knowledgeable And dependable

Great customer service by Laura patient and willing to work with you. Called in about a tires when…read morearrived tire was just as described. Great pricing. She mentioned other services they offer and an employee even offered us cold water for the heat. Will definitely recommend and come back.

Carson Champion Auto Superstore

4.2

(37 reviews)

I have tried numerous times to contact this dealership only to get a voicemail with no returned…read morephone calls.

If you're buying online BEWARE- Their website incorrectly lists features the car is supposed to…read morehave. Don't waste your time by driving out there unless you get video proof that the car actually has the options the website states. Besides wasting my time, I actually really liked the people I talked to.

Hawthorne Motors Express

4.6

(187 reviews)

We recently purchased a 2017 Audi from Hawthorne Motor Express and had a great experience from…read morestart to finish. The customer service was excellent, and everyone was friendly, professional, and easy to work with. As a family-run business, they made us feel comfortable throughout the entire process and never pressured us into making a decision. They took the time to work with our financial needs and helped make the purchase fit our budget. What really stood out was their commitment to customer satisfaction. They repaired a tire that needed attention and even ordered a replacement tow cover for the front bumper after the sale. It's clear they care about their customers and stand behind the vehicles they sell. If you're looking for an honest dealership with great service and a no-pressure atmosphere, I highly recommend Hawthorne Motor Express.

This place was soo amazing! Thank you Sarah for all of your help and being able to make this…read morepurchase soo easy! Everyone here was nice and welcoming. They even gave us snacks! I will definitely come back for my next purchase :)

Manhattan Beach Toyota

(1.4k reviews)

Lawrence Ambrosio made me feel welcome and made buying a car much less painful than expected. Thank…read moreyou Lawrence!

Buying a vehicle can be stressful, but Adrian Flores made the entire experience smooth from start…read moreto finish. From my very first internet inquiry, Adrian was responsive, professional, and never came across as the typical pushy salesperson. He took the time to answer all of my questions honestly and worked with me to negotiate a price on my new Grand Highlander Nightshade that I felt was fair and fit my budget. One thing that really stood out was Adrian's communication. He stayed in constant contact, always responded quickly, and kept me informed every step of the way. I live in San Diego and wasn't able to pick up the vehicle for two days because of work. Adrian worked with me to lock in the deal and made sure the dealership held the vehicle until Saturday so I wouldn't miss out. That level of customer service meant a lot. When I arrived to pick up my vehicle, Adrian happened to be off that day, but he had already arranged for Stefan to take care of me. Stefan was outstanding as well. He welcomed me, made the process easy, and immediately made me feel like I was in good hands. It was clear that Adrian had communicated everything to him, and the transition was seamless. I couldn't be happier with my experience or my new Grand Highlander Nightshade. Thank you, Adrian, for making this purchase possible and for providing such exceptional customer service. Thank you, Stefan, for taking over and ensuring everything went smoothly. If you're looking for a dealership that values honesty, communication, and customer service, I highly recommend working with Adrian Flores and Stefan. They truly made this one of the best car-buying experiences I've ever had.

D & E Transmissions

4.3

(38 reviews)

Used Yelp's business finder tool and came across this place. They quoted me a fair price to…read moreoverhaul my transmission. A few weeks later and the car is purring like new!

From the first call Rodolfo was extremely helpful and provided a competitive quote online. I was…read moreable to schedule quickly. Rodolfo and his team fixed my transmission and provided a 1-year warranty on parts and labor. I also needed a new computer which Rodolfo was able to find used to save me some money. Most importantly though, my 17 year old car is driving so much stronger and smoother, thanks D&E!

Doc's Garage

(53 reviews)

Doc's Garage provides expert work and expertise for your Hot Rod project. Their troubleshooting…read moredisplays many years of experience. If your Rod is down this is the place to get it road worthy again. I upgraded my El Camino's dash to a Dakota Digital, had them complete the Aircon system and many other things - engine suspension and electrical systems. Now they all are working. A ton of work performed to satisfaction and Jason and Samantha are running the whole show, very well I might add. Thanks for everything and the 10% DISCOUNT

Amazing!! Jason and his team brought my '58 Cadillac back from the dead. Meticulous work. Attention…read moreto detail. You'd be hard pushed to find a more meticulous Cadillac specialist than Jason. Couldn't be happier.

South Bay Truck & Differential

See more unrecommended reviews

(65 reviews)

Thanks to Frank and Charlie for taking good care of my TJ , now I can go back to the trails and I…read morehighly recommend them for any Repair or upgrade to your 4 x 4 vehicle

Took a while to get in well worth the wait. Frank is old school and very knowledgable my trac-lok…read morewas coming apart broken teeth and clutches at 275k miles able find parts and rebuild my 22 year old quadrasteer axle got me back on the road worry free will definetly be back for all my axle needs highly recommend him. Thank you Frank

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Danny M.

0

1

0

13 years ago

Used vehicle and service review Always busy and unavailable, never return your calls. Refuse to help meout. Bad customer service, don't buy from DCH Gardena Honda. Bunch of rude people who don't care whatsoever about their customers. A lot of BS from them and they avoid any customer complaint or concerns. I stopped by in November of 2012 and saw a 2007 BMW X for sale that had just came in. I test drove it and decided it was the one I wanted to get. I asked my questions regarding service and maintenance on whether or not it had been checked. I was told that the car was good to go, no mechanical problems, New oil change etc. my low coolant warning light came on. I call Honda and brought the car in.the employees were really really rude took them over half an hour to assist me. I told them about my issues and they just told me they can't do anything about it there. I asked if they can reset my service computer indicator since i was told it was "serviced" . I went home and drove my car and it was like nothing had happened, no warning lights or anything, 4 months later my car begins to overheat and brought it it home with Mei notice that all of my coolant had leaked all over the floor. I call Honda about it and spoke with Adriana Bueno . I spoke with her over the phone and she immediately asked if the car was drivable, of course it wasn't, I told her it was overheating. I'm not an idiot. She gave me a number for a tow truck to come for the car. Once the car was taken to Honda, she told me I didn't have any service contract, that they can't do anything there, that it will have to be taken to a BMW dealer, and that any expenses were going to come out of my own pocket. Just a big waste of my damn time. When I asked why she couldn't just have looked up my info over the phone instead of wasting my time, she was rude and kept saying there's nothing they can do there. Over an hour passes by she comes up to me and says they can diagnose it there. BS, she had just told me they couldn't. I then tell her, how can they sell a car there and have it break down in 3-4 months? She responded with, "its not our responsibility". I was pissed off. I told her I can't pay for any repairs or anything at the moment so she said that they will diagnose it for me. She comes back and then tries to charge me for the diagnosis. She was BS the whole time with me. She ended up offering the diagnosis free of charge since I was very upset on how bad the service was. A few days pass, and I get no call back. I call and Adriana happens to be busy. What do u know, I get call back in minutes, and its Adriana, my car has been.checked and turns out my expansion tank is cracked and leaking. She quotes me $600 to replace it so I say let me think about it. i end up calling McKenna BMW and I get a quote for about $400. I call Adriana and tell her that McKenna will go pick my car up for me and ask her for a diagnosis report. By the way, I never got that report when she clearly said she can give it to me. my car arrives at McKenna and they check the car for me. The next day, I get a call from McKenna, turns out my expansion tank is cracked, my radiator n heater hoses are brittle and need replacement, I have an oil leak in the car, I have a leaking exhaust manifold, my lifter is noisy and I find that the pump to my front windshield wipers don't work. So according to Honda, the car was serviced and was able to put up for sale without it having any problems. According to Honda, it was only my expansion tank that was bad. Oh, and I may need my brakes checked. And just recently, my ABS, 4x4, DTC, and E-brake warning lights all turn on and off every once and a while and I'm unable to drive it. i ended up calling mckenna and asked them to replace my expansion tank because i really needed a vehicle to get to work and school. About $400 out of my own pocket to have the vehicle run for the moment. since no one was able to help me out at honda, i made a quick short complaint. i received a reply to give Anthony Waites a call to see how he can help me out so that i can stay as a happy customer. I have called 5 days in a row, i left a couple a voice mails and verbal messages. every time i called, he was not available or as they say "BUSY". he returned a call left a message, and i called 30 mins later and he was "BUSY". i am being avoided. i call once more and spoke with Mike, i told him about my problems and left my name and number. he said he will check my info and see what he can do. all lies, i have yet to receive a call. these people at honda screwed me over just to make a sell. they don't give a crap about customers they are rude. THANK YOU FOR SELLING ME A VEHICLE THAT WAS SERVICED AND BROKE DOWN ON ME 4 MONTHS FROM PURCHASING IT THANK YOU FOR NEVER BEING AVAILBLE TO HELP ME OUT. i was sold and unsafe, unreliable vehicle.If thats what i wanted, i would have gone to a privately owned independent dealer down the street from home. Thank you! read more

Alucard V.

0

11

5

10 years ago

THE WORST EXPERIENCE SO FAR! WORD OF ADVICE BEFORE YOU THINK OF GOING THERE: Stay away from this Dealer, and NEVER deal with these three stooges. - Kirk (The Sales Manager) - Gabriel (Salesman) - Raul (Salesman) I usually don't wanna waste my time doing this, but I HAD TO WRITE THIS REVIEW! This week I went to the dealer to try and get a car with my wife -- we had previously purchased a car with them already, and so far, all was ok... till we came back again. FIRST: The sales team Gabriel, the salesman, he helped us first. At the beginning he seemed ok... until he helped us. He took our information, we did the four-square, the paperwork to see if we qualified. We went there late on Sunday night, and of course, understandably, they could not get an answer because the finance companies are obviously not open. So they told us to do the paperwork and they would contact us with the news... they never did. I called them back on Tuesday asking them what was going on. Gabriel told me he had no news and he would call me back... he never did. So I once again called on Wednesday and spoke to Gabriel once again. He told me that we were NOT approved and that there was nothing he could do. I told him I wanted to go to the dealer to get some of my paperwork back and talk to Kirk, his boss (sales mngr) and Gabriel told me that they weren't there -- they were both off that day. So I went in anyways and guess what... they were both there. Why would he lie? I still don't understand why, but apparently they do this A LOT at this dealer. SECOND: The sales team again After I returned on Wednesday, I asked for another sales person because I no longer wanted to deal with Gabriel, so I dealt with Raul, the previous sales person I had done business with before. Kirk, the sales Mngr, also said he had thought that we were not approved. Apparantly HE also knew but decided NOT to call us and waste our time. But, again, we were there, and I thought things would get better with Raul... they did not. Raul took our information once again and assured us that Gabriel was just useless and that he would take care of things. He did the entire thing once again, and Kirk... again, said "Oh, don't worry, I will take care of things and make sure I get you guys in your car!". They took ALL our info... once again, and assured us that things were going to work out. It was once again late at night so we wouldn't have an answer till Thursday; plus they had to find the car my wife wanted, a white color, and they would call us first thing in the morning... once again, NO ONE EVER DID! So I followed up once again and it was like re-living the same bullshit I went through earlier in the week. Raul did NOT call, and when I texted him, he said he was asking the finance person and he would call me back... he did not, so I went there and asked for my papers back and got the fk out! NEVER, EVER WILL I... EVER GO BACK TO THIS UNPROFESSIONAL PLACE!!!!! read more

Maria M.

20

1

0

9 years ago

My first experience at Gardena Honda was September 29, 2017. 1. Waited 32 minutes to have a service advisor check my car in. Arturo Jauregui told me that people had called out and they were short-handed. The issue with my 2013 Honda Accord with 36,418 miles and still under warranty (trouble in starting on a previous occasion I had to get AAA to start my car). I purchased the car used last year as a preowned certified car. Also, I had a recall on battery sensor. My warranty was for 4 years or 48,000 miles and expired October 08, 2017. 2. Arturo told me he'll have his mechanic check it out and do I want to wait. He added a multipoint inspection complimentary. I waited over and hour and half he told me I needed a battery and the cost $161.00 and they did not have the battery sensor. I ask isn't the battery covered under the warranty? He said no. I paid for the battery and left. 3. On October 28, 2017, with 37,188 miles, I was out shopping and got in my car and it would not start. I waited a few minutes and it hesitated but it finally started, but 5 lights were lite up on the dash board. I drove it home unloaded my groceries, waited 30 minutes and started it back up and the same lights were on. I drove it to Gardena Honda. Once again I waited for 25 minutes and there were no cars being checked in but me. By the time Arturo came to my car and apologized again because of lack of staff, the lights were no longer on the dash. But I had taken a picture of the dash while sitting in my car in the parking lot. He asked me during the write-up did I have extended warranty. I said no, why should I, the car has low mileage and past all previous inspections. He was including the oil change at $99, brakes for $400+ and the electrical diagnostic $130. I told him I will get the oil change at Culver City Honda because they sent me commentary oil change at $39. He changed the oil change to $39.95 and included once again commentary multipoint inspection. Arturo said I would have to leave it and he will contact me on Monday. 4. Arturo called on Monday at 11:54 am, missed the call but returned the call and left a message. He called around 1pm and told me that harness(?) within the engine is damaged and it will cost over $2500. Needless, to say I went off! He asked again did I have extended warranty. I told him no. You asked that before. He said they have to ask every time. He told me his manager was out but he will contact Honda Corp and see if they can pay part of the cost. But I have to pay something. I will have to leave my car for 3 days and he will contact me on Wednesday. 5. I have no car, I am a senior citizen that has been taken advantage of and still have a car note. Where am I supposed to get $3000? Helping hands Honda! Really! I really cannot recommend the Gardena Honda dealer at all. read more

Josh A.

0

5

11

13 years ago

Worst car buying experience ever!!!! I been buying cars left and right for myself and friends and had never been treated like this guy Mike had treated us today. Was planning on buying a 2013 Honda Civic Si from DCH Gardena Honda, we sat down to fine tune the numbers before sign away and enjoying the experience of buying a new car when the sales person come back at 6.99% APR and Full MSRP, Plus and an additional $750 for Gap insurance.... I was in shock!!!, I ask him 3 X times if that was the best deal? He answer Yes!!!... LIAR!!!!(I thought in my head) Since I did my homework I knew that this model is offering 1.9APR for 60 months and I called before hand and talk with the finance department to see of I qualify (which I did). I told him to go back and talk to his manager and review the numbers. I ask him for a $1,000 off selling price as to be fair, since base on www.Truecar.com price the estimating savings should be $1,607 off according to what the market is paying.... So we waited... Is it me or dealerships believe that people are idiots or they really don't care about technology and are going to let all there potential customers walk away.... A sales guy come back and tells me the Mike the Manager is going to honor or give me a 1.9 APR and discount $100 of the GAP insurance.... I looked at him and said really!!! What about the price???? I ask to talk with Mike. He said no, he won't come out here to talk to you...I said ok, so if you can't help me then what do I do? I got up and stared walking to the door, and I thought... I spend the whole afternoon, working tired, hungry, and then I was planning on taking this new car home, but no I can't since Mike can't get his but out of his seat....so I walk up to his counter and I said "you know let's make a deal, take 1k off and lets all go home happy" he said "NO" and I said "why?" He said "why should I?" I showed him the pricing on the Truecar.com and he didn't even care, I repeated "let's make a deal", He replied, "Why should I, if can sale it for more!" I was in shock!!! Couldn't believe it... as a local resident of Gardena he didn't even care. He didn't even ask me to meet him half way or even a better price, the best part is he didn't even seem to care that I was talking to him. I will never again bring my Odyssey, my 2011 and 2001 Accord to this dealership. I will add this on my twitter, facebook, yelp and Yahoo and all my other social media websites. Can't imagine how these people stay in business..... read more

Barbara G.

0

2

0

7 years ago

My daughter was looking for a Used Honda crossover, and on 12/12/19 she connected with Fernando Padilla, Internet Sales Manager at DCH Gardena Honda. She made the decision to visit this dealership on Friday, even though it was over 100 miles from where she lives in Banning. She had contacted me the morning of 12/13/19 to let me know she was going to rent a car to make the drive. I told her I could drive her there, so she would not have the expense of a rental. Long drive. We arrived at the dealership at noonish, and asked for Mr. Padilla. He was very professional, and able to answer all of her questions. Daughter was through with questions, and the car she had been interested in had been sold the night before. They had two others that may meet her expectations. This was a 2017 HR-V, one was Black and the other was grey. Turned out the grey one had damage to the upholstery so she looked at the black one. She said she did not need to test drive it, as she had test driven one a day or two earlier, with a local dealer in Banning, and they were rude and pushy, so they did not get the sale. Mr. Padilla. The car had about 50,000 miles on it, and I had assured her that that was not a lot of miles, and would be a good purchase for her. Lots of paperwork to complete and Mr. Padilla was professional on everything, answered all of her questions. We were provided with snacks during the day, to include pastries from a Cuban restaurant, water, coffee and good conversation. Being a used car, there was no manual in the vehicle nor service book. Mr. Padilla, provided a manual for her and while a service book was not available, he provided a service schedule for her. After she had paid for the car, we left with her in her "new used" HR-V crossover and myself in my Tucson Hyundai for our drive home. The car did very good on the long drive home, and she is extremely happy with the vehicle. I would like to compliment Mr. Padilla on his patience, excellent customer service and more to help my daughter find a vehicle that would work for her. He is as good as the point person I use in Palm Springs for my personal vehicle. Thank you Mr. Padilla for your professionalism and patience. read more

Jason A.

0

8

2

7 years ago

I went to this Honda dealer for the last time, last week. I went to this Honda dealer more than 5 times to purchase a vehicle and could never purchase one because the salesmen have always been both uneducated about sales and rude. I will give you two example telling you why I could not do business when them. I live only two blocks from this dealer. So, rather than driving my car two blocks I rode my bicycle there. I am guessing that because I rode a bicycle everyone assumed I did not have money. Even after I told two sales people I wanted to purchase a brand new Honda and pay cash. They treated my rudely, walked away and I went to another Honda dealer and purchased a brand new Honda and paid cash. On another occasion, I was looking for a brand new Honda car for my wife. I went to this dealer and has a similar problem where I am guessing they think I don't have money. The salesman I spoke with handed me his business card, told me to look around and to call him on the phone the next day because he was about to get off work and I was there several hours before the dealer closed. I got the feeling that if I wanted to buy a car I had to beg them for service instead of them accommodating me and trying to minimize my effort to purchase a vehicle. I had another bad encounter with this dealer another time when I wanted to pay cash for a new car. Even though I insisted I wanted to pay cash the salesman kept insisting that he could not show me a car unless I filled out a credit application, first. I will never subject myself to their humiliation one more time. As for the managers and owners, I feel bad writing this post, but the best lesson you can probably get from this post is you need to give your sales people some real salesmanship training like reading Zig Ziglers World's Greatest Salesman books and they definitely need to read How To Win Friends and Influence People In The Digital Age. Maybe, when I get over the way you treated me the last time I will stop by your place and give you a chance to have this review edit to say that you did something to stop from humiliating your customers. read more

Briant A.

0

3

0

2 months ago

As a first time car buyer, I got my first real experience on how sleazy and scammy car dealerships can be. I went with my parents looking for a new honda civic hybrid 2026 on 6/30/26 . We were greeted and welcomed by the salesman, Alex, who tended to us most of the time. After taking it for a test drive and making small talk, we finally got down to business and talked numbers. I already knew ahead of time that car dealerships like to distract buyers by focusing on monthly payments, down payment, and etc. A good deal for me and parents was to get 10% off the msrp, which after much back and forth with the salesman, they in fact did agree to the discount. What's appalling now is that after signing paperwork with the financial manager and wrestling about added packages with the vehicle, it came to my attention that we did not get the 10% discount that the dealership agreed to. Looking back at it now, I should have been more vigilant with the paperwork since I'm sure the financial managers are trained to overwhelm buyers with paperwork, random numbers, jargon, and signatures to get the buyer fatigued and not paying attention. Smoke and mirrors as they say. In conclusion, even after they congratulated my dad to his face on his ability to talk and receive a 10% discount, we did not get the discount as shown on our paperwork. To try to remedy this situation, me and my dad visited the dealership again the very next day and met with the financial manager that tended to us. We raised this problem to the financial manager, Miguel, but he couldn't or rather did not want to help. I am writing this review in hopes that future buyers are more aware on how sly and full of guile these dealerships are. I'm also hoping I can pursue other avenues if necessary to fix this situation. I'm very disappointed that car dealerships can stoop this low just to make a few extra thousands off of hard working families especially when living in a state that is already too expensive to live in. If needed I may add pictures of our paperwork and/or edit this post if a desirable solution is reached. read more

Elle B.

0

3

0

13 years ago

I had a wonderful stress-free experience when shopping and purchasing my new car from DCH. Initially, I was met and shown around by Wahid. He was very helpful in allowing me to take my time to decide which model was best for me. I was deciding between two different cars. After working with him, I was introduced to a salesman Kash. Kash was not only very knowledgeable about each model and their features, he was very pleasant and suggested I test drive all the cars I was interested in to help make my decision. I had come to the showroom twice, because I couldn't make up my mind. Both Wahid and Kash were very patient and welcoming each time I came to their dealership. I never felt pressured or overwhelmed during my time with either gentleman. After deciding on the car I wanted to purchase (which was an upgraded model from what I looked at previously), I was referred to JJ in finance. I knew what I wanted and could afford to pay. He worked with me very quickly to get me to a term, interest rate and payment amount I was happy with. Everyone I had to interact with to find and finalize the purchase of my new car made me very comfortable with the entire experience. I felt they were honest, and everything was pretty simple and straight to the point. Step 1: Introduction and information about the models I was interested in by Wahid. Step 2: More information and multiple test drives with Kash. Step 3: No "numbers game nonsense" and finalizing finance paperwork with JJ. Step 4: Receiving keys from Wahid and the final review of my new car, including safety options, audio features, Bluetooth set up and reinforcement of how things work. Step 5: Call from Kash to see how I was enjoying my new car, asked about my experience at DCH, and thanked me for my business. The purchase of a car can be a stressful experience, but I felt very relaxed during the process at DCH. I highly recommend! read more

Dan G.

0

2

0

16 years ago

I just bought a new Honda Civic DX VP from Gardena Honda and had a great experience. I wasn't expecting that at all. I was nervous about the whole upcoming experience. Expecting to have to fight every step of the way to get what I wanted and no more. And to pay decent price for it as well. Boy was I surprised. I pulled onto the lot and was of course greeted by a salesman. I told him I had an appointment with another salesman and he very cheerfully escorted me to the showroom and tracked down the other salesman. Very Helpful. I discussed with Jae, my salesman what I was looking for and he guided me right to it. Took a nice test drive as he explained what features the car had and answered any questions I had. He was very knowledgeable and not pushy at all. A very pleasant experience. I've bought several cars in the past from various dealers and most were difficult to say the least. It was a pleasant experience to come across an honest salesman for a change. I had done some homework before going in so I knew what I was looking at. Ended up following through and purchasing the car. While waiting in the showroom I saw another salesman going over the pros and cons of another vehicle with a customer. By watching some of that transaction I could see that Gardena Honda was indeed looking out for the customers best interest. Everyone I ran into was very helpful and knowledgeable. The finance guy further cemented Gardena Honda's commitment to customer service. He went over the warranty and alarm options with me but was by no means pushy at all. As I drove off the lot in my new car I was very pleased with my experience and would recommend Gardena Honda to any one. read more

I I.

0

9

2

12 years ago

I am an extremely satisfied client of DCH Honda GM Barry Magnus . The following statement made by the GM Barry Magnus ,for DCH Honda in Gardena CA is literally true because i took Barry to the task and he came through with his promise. "I strive for our customers to have exceptional sales/service experience at our dealership. If we haven't provided you with complete satisfaction, please do not hesitate to call me at my direct Cell phone number (848) 448-4726. Thank You for your patronage. -Barry Magnus" When i purchased my 2010 Honda Insight last year in January i felt i was treated unfairly and although i brought this issue as recent as three months ago to a now former Sales manager who brushed my complaint aside , it was not until my most recent dissatisfied visit at the dealership that i complained about that i received a call the very next morning from Barry Magnus , GM for DCH Honda. Barry patiently heard my complaint and even though i had already traded my Vehicle at another dealership and taken the problem off of Barry's hands where he was no longer obligated to resolve my issue Barry did the unthinkable by coming up with his own solution to my issue and converting me into a big fan of both DCH Dealerships , Honda and Toyota. Both Barry Magnus and Larry Davis gave me an exceptional service without having the obligation to do it. I recommend everyone to shop at both dealerships and if you feel that your treated unfairly then have no fear , Just call Barry Magnus GM for DCH and i guarantee that he will resolve your problem. Thank you Barry for your exceptional service and i look forward to buying my next car from your dealership. Ishtiaq Khan read more

Sara S.

0

11

2

10 years ago

Full of arrogant money hungry people there! If I could give them no stars I would , but you have to give them a rate to write a review. It all started with mike ( forget his last name ) in sales arrogant and an asshole. Somehow he thought that I wanted to get a repair on my door for free. Which I didn't, I wanted a quote. He laughed in my face telling me that honda would not cover the price for the repair. On a later day I came in to get my car serviced and Edgar fry was " trying " to help me. Arrogant asshole that is money hungry. Said my car would be ready at 2p for a few things that my car needed and when he was helping the person after me ( which was having many more things done on his car ) told him his car would be done sooner. He talked to me like he was a robot. I thought that he had a thing against women like he hated us ,but the woman that he helped after me he was nice to her. Then I thought it was a race thing because I'm Latina but I was wrong again because he was so nice to a big and buff African American guy that followed afterwards. No I think he treated me like shit because I'm Latina and a woman. I don't give a f*** if you are a bored bastard fed up with life and you just stop caring but know how to talk to people. I've worked in customer service and not once have I ever tried taking advantage of a person. Terrible people at DCH Gardena honda. Don't buy your cars there. !!!!They try to rip you off. Quoted me $125 to do diagnostics for two different problems. Rediculous !! I hope that when these people die they take all the money they've earned taking advantage of everyone that steps foot there. read more

M K.

0

14

0

11 years ago

HELPFUL HONDA GUYS? I got the airbag recall notice and called yesterday to schedule an appt. The receptionist looked up my VIN to identify me, then said the lady who knows more about airbag recalls is on the phone and asked me to hold. 15 minutes later I had to leave so I hung up. Today I called again and told the receptionist the same thing. She asked if I was a customer at their dealership before and I said yes. She took my phone # and said she couldn't find me in their computer (not sure why this is required for a mandatory recall notice that says to go to any dealership for the replacement?) I said it had been a while since I went to their repair shop (when they "discovered" I went in for an oil change and I got a call from the dealer that I needed new engine block bolts or my engine would go flying out of the hood one of these days. I had a coupon discount for any repair work had told the guy when I went in for the oil change. I didn't get to the dealer until closing to pick up the car, paid the bill with add'l work, got home and realized I didn't get the discount included. I called the next day and the guy said the coupon did not apply to engine repair work (I looked at the coupon again and it said ANY REPAIR SERVICE. I let it go since I didn't want to deal with this shady operation anymore. Back to today: When the receptionist asked if I gave them another phone # and I said no, she hung up!!!!! I believe that someone's trying to tell me not to deal with this place since they are not making any $$$ off of me and don't want to waste their time. HELPFUL HONDA GUYS? Thanks for nothing! read more

La M.

47

2

0

9 years ago

I will spare you all the details of my heartbreaking experience and share the positive outcome of my situation. First I would like to thank the follow people who turned a heart-breaking experience to a memorable one that will never be forgotten. So here is the DCH Gardena Honda dream team: Eddie Chan, who sold me my 2017 Honda Accord is the most thoughtful, patient and understanding person you could ever meet. Drew Holbrook General Sales Manager, was very accommodating, thoughtful, and wanted to ensure that I was happy and satisfied. What a great feeling. Michael Hansen, General Manager was such a joy to communicate with and was very thoughtful and understanding of my ordeal and wanted to make it right. Sean Ryan, fixed Operations Director, made me feel so comfortable in just talking to him I became relaxed and believed in him and the rest of the HONDA TEAM that they would make this situation right and they all did a AWSOMEl job at doing it. The DCH Gardena Honda Team is amazing, thoughtful, caring, and exceeded my exactions. They are the "TRUE HELPFUL HONDA GUYS!" and should be on the Honda commercial in my opinion as they all represent Honda very well. I fell in love with Honda when I was sixteen years old and have driven nothing but Honda cars since then. I could not, would not, and did not give up on Honda because of this dream team mentioned above. Thank you all for your outstanding customer service which you don't receive anymore in this day and age. Lastly, thank you for making me feel important and valued as a Honda customer. Warmly, Loyal Honda Car Owner read more

Thang L.

0

5

0

8 years ago

I have appointment with Michelle Villanueva service manager DCH Gardena Honda, I have 2016 Honda accord sport bought from this dealer, I had been college and don't have time to take the car to dealer to check the problem with the plastic parts inside the car, around the windshield and doors. they are become very sticky when hot weather or turn the heat on, I believed something wrong from manufacture materials defect, I bring this to DCH Gardena service department they didn't look up and said they didn't know about this problem, I need to make appointment with Michelle service manager, I made appointment with Michelle Villanueva service manager and bring the car in wait here for 1/2 hr she came than said now is too cold I need to come back when hot, My car will be end warranty on Arp and I have to go back to school. I recommend to turn the heater on so they can check, after 2 technicians came touch the parts they assume: 1. is heat and moisture made the parts sticky, 2. some chemical was put on it. Michelle told us bring car to check at the other dealer, because we buy the car here in almost 3 yrs but came back for service only 3 times, she show me the records and ask where did I service the car... I fell very bad when walk out here. I believed the problem is came from materials. Who ever owner Honda please check this problem, it is can effect to the curtains air bags. Honda dealer need to replace these parts, that Toyota recalled and replaced them all for free even the car was bought 10yrs ago. read more

S Q.

0

2

0

13 years ago

I had gone to multiple dealerships previously and was treated poorly or felt intimidated by the sales people. Being a female going into an auto dealership alone felt like being a lamb covered in blood going into a den of wolves. I knew nothing about cars, prices, most anything... except I was told by everyone "be afraid. you can't do this alone, you can't trust anyone" the thing is sometimes you CAN! I had gone to dealerships in both Northern and Southern California and GARDENA HONDA was the first and only Honda Dealership that I went to that I WANTED to buy a car from. I had gotten to the point where I never wanted to got to another car dealership... but then I met Charlie Cruz-- I was comfortable, felt no pressure, never felt like I was being taken advantage of or that I was "a waste of time". Charlie was patient, supportive and went above and beyond to make me (and my very protective uncle) happy. Buying a new car can be so daunting but everyone at the dealership I dealt with was human, wonderful and honest. Mark, JJ, Jose, and of course Charlie, they are simply the best. I would recommend (and have already) Gardena Honda to anyone who is looking for a Honda. I live about 45 minutes away but cannot speak more highly of Gardena Honda. They are simply the best. I admit that I am a very critical and stubborn person and with that I will tell you: If you want to buy a Honda then buy it at GARDENA HONDA. I cannot give them more praise. read more

Joseph L.

9

129

61

3 years ago

I went in to address my A/C issue, which was supposed to be covered by Honda's warranty. However, the wait time turned out to be quite lengthy, despite my advisor, Art, suggesting that an early arrival would expedite the process. Initially, Art assured me it would only take 30 minutes due to available parts in stock, but to my surprise, it ended up taking a grueling 4 hours. I even had to remind him about the job since he seemed to have forgotten. To make matters worse, I'm not even certain if they successfully fixed my A/C problem because it's still blowing warm air. However, the bigger issue emerged when I realized that the mechanics forgot to secure my splash guard properly. Today, I heard an unsettling sound, like something dragging on the ground while driving, and upon inspection, I discovered that two screws were missing from the splash guard. This situation is particularly frustrating for me because I've had a previous unpleasant experience with a different Honda service center. I reluctantly chose this location based on positive reviews and the promise of warranty coverage from Honda, but it seems I made a significant mistake. It's baffling why these mechanics consistently take an eternity and frequently overlook essential details like securing screws. I strongly advise others to steer clear of this place. I intend to report this issue to Honda's headquarters. read more

Paul R.

19

8

7

13 years ago

I took my Honda pilot here as I was concerned about the transmission. They quoted me nearly $6000 for just the transmission and suggested I buy a new car telling me the motor mounts an the timing belt needed replacing as well. I asked them to double check as I had replaced them 6 months prior. They called me back and said all of them needed replacing. I took my car to National Transmission who confirmed my transmission was in need of work but they said my motor mounts and timing belt were fine. I Cannot believe a dealer service center would stoop so low. I always thought I paid a little more at the dealer but figured it was worth it to make sure everything was done right. I had my transmission fixed by national who completely rebuilt it for $3100, half the price quoted by the dealer and my car is running great. I went back and spoke to service manager Marco who would not even address this false repair issue. Since then I have heard several other complaints about unethical service practices. I was told long beach Honda was better by some mechanics. It's unfortunate that a dealer can give Honda such a bad name. And I forgot to mention the shady practices of the sales department when I looked at new cars thinking my car was going to cost more than it was worth to repair. Unfortunately it was all a big sham. Steer clear of Gardena Honda. read more

Di S.

0

14

0

15 years ago

Walking into a car dealership can be an intimidating thought, the kind that can make putting off buying a new car easy to do! These days the internet has given people like me the ability to eliminate most of what I hate about the process of car buying, the haggle. I needed to add a vehicle to our growing family of drivers and knew that we wanted a Honda, that would last for a long time with many drivers and be safe for our younger ones. I received many responses to my online shopping, some unbelievably ridiculous and some very good. Gardena Honda was among the first to get back to me, had the best price and sales person Mikey was the most professional I have spoken to. We made the drive down to Gardena, drove the car and completed the whole purchase in one short meeting. He didnt have to go clear anything with anyone else and we already had our price so there was really not much to bargain for. Our paper work went quickly, although it was a little like being on the set of American Idol when the finance person broke into his songs but it was more fun than frustrating as some car buying experiences can be. All in all we are very pleased with our new Civic and VERY happy with where we bought it. Honda shoppers should start with Gardena Honda, more than likely it will be the only place you need to go! Thank You Mikey and Gardena Honda. read more

Wayne N.

0

3

0

11 years ago

Okay, in my entire life I have never ever recommended an auto dealership or salesman to anyone, and I never thought I would. However, I had a fantastic experience with Keith Cambra at DCH Gardena Honda and I suddenly feel compelled to tell the entire internet. Honestly and seriously, here is what happened: I test drove the vehicle I purchased at another dealership then went home and did some research. I then called the salesman at the other dealership back to ask if he could get me out the door at my researched price. I was basically blown off. So I called DCH and got Keith. I told him my price and he said he'd get right back to me with his best number - and he did, within 5 minutes. And best of all, he met my number! I went down to DCH the next morning, still waiting for the other shoe to drop, and got zero surprises. I was basically done with everything including my test drive in about an hour and Keith couldn't have been nicer or more low key. I definitely want to emphasize that this was a ZERO PRESSURE situation. Just a really nice and knowledgable guy dealing in a totally professional and even handed manner. I have already recommended him to another friend, and would definitely do business with him and DCH again. So there you have it, my first ever review of an auto buying experience. Thanks so much, Keith! read more

Kipper F.

3

1

0

9 years ago

Charlie Cruz is the BEST sales man at Gardena Honda!! He makes you feel like family from the first time you meet him. My husband and I call him "Uncle Charlie" because he reminded me of one of my uncles from Hawaii!! He has that "Aloha spirit".. Super friendly and very helpful!! He goes out of his way to give you all the options and answers any questions. This is the 3rd vehicle we purchased from him. We actually waited 2 days for him to return from his days off before going to buy a vehicle. We got calls from other dealerships offering us "deals" on what we were looking for but we wanted to wait for "Uncle Charlie". He helped me find the best deal on the SUV with all the options I wanted. He made sure to answer all my questions and even paired my phone to my new SUV before I left the dealership. Cecilia was our finance manager. She was so nice and very informative on all our options. The thing I loved the best about her was she was not pushy!! She respected all the decisions we made. She did not try to pressure us or make us second guess our decisions. We left Gardena Honda feeling like we got the Best service and the Best pricing. We will continue to recommend "Uncle Charlie" at Gardena Honda to EVERYONE we know. Thank you "Uncle Charlie" Cruz and Cecilia!! read more

Gardena Honda - autorepair - Updated August 2026

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