Used vehicle and service review
Always busy and unavailable, never return your calls. Refuse to help meout. Bad customer service, don't buy from DCH Gardena Honda. Bunch of rude people who don't care whatsoever about their customers. A lot of BS from them and they avoid any customer complaint or concerns.
I stopped by in November of 2012 and saw a 2007 BMW X for sale that had just came in. I test drove it and decided it was the one I wanted to get. I asked my questions regarding service and maintenance on whether or not it had been checked. I was told that the car was good to go, no mechanical problems, New oil change etc.
my low coolant warning light came on. I call Honda and brought the car in.the employees were really really rude took them over half an hour to assist me. I told them about my issues and they just told me they can't do anything about it there. I asked if they can reset my service computer indicator since i was told it was "serviced" . I went home and drove my car and it was like nothing had happened, no warning lights or anything,
4 months later my car begins to overheat and brought it it home with Mei notice that all of my coolant had leaked all over the floor. I call Honda about it and spoke with Adriana Bueno . I spoke with her over the phone and she immediately asked if the car was drivable, of course it wasn't, I told her it was overheating. I'm not an idiot. She gave me a number for a tow truck to come for the car. Once the car was taken to Honda, she told me I didn't have any service contract, that they can't do anything there, that it will have to be taken to a BMW dealer, and that any expenses were going to come out of my own pocket. Just a big waste of my damn time. When I asked why she couldn't just have looked up my info over the phone instead of wasting my time, she was rude and kept saying there's nothing they can do there. Over an hour passes by she comes up to me and says they can diagnose it there. BS, she had just told me they couldn't. I then tell her, how can they sell a car there and have it break down in 3-4 months? She responded with, "its not our responsibility". I was pissed off. I told her I can't pay for any repairs or anything at the moment so she said that they will diagnose it for me. She comes back and then tries to charge me for the diagnosis. She was BS the whole time with me. She ended up offering the diagnosis free of charge since I was very upset on how bad the service was.
A few days pass, and I get no call back. I call and Adriana happens to be busy. What do u know, I get call back in minutes, and its Adriana, my car has been.checked and turns out my expansion tank is cracked and leaking. She quotes me $600 to replace it so I say let me think about it. i end up calling McKenna BMW and I get a quote for about $400. I call Adriana and tell her that McKenna will go pick my car up for me and ask her for a diagnosis report. By the way, I never got that report when she clearly said she can give it to me. my car arrives at McKenna and they check the car for me. The next day, I get a call from McKenna, turns out my expansion tank is cracked, my radiator n heater hoses are brittle and need replacement, I have an oil leak in the car, I have a leaking exhaust manifold, my lifter is noisy and I find that the pump to my front windshield wipers don't work. So according to Honda, the car was serviced and was able to put up for sale without it having any problems. According to Honda, it was only my expansion tank that was bad. Oh, and I may need my brakes checked. And just recently, my ABS, 4x4, DTC, and E-brake warning lights all turn on and off every once and a while and I'm unable to drive it.
i ended up calling mckenna and asked them to replace my expansion tank because i really needed a vehicle to get to work and school. About $400 out of my own pocket to have the vehicle run for the moment. since no one was able to help me out at honda, i made a quick short complaint. i received a reply to give Anthony Waites a call to see how he can help me out so that i can stay as a happy customer. I have called 5 days in a row, i left a couple a voice mails and verbal messages. every time i called, he was not available or as they say "BUSY". he returned a call left a message, and i called 30 mins later and he was "BUSY". i am being avoided. i call once more and spoke with Mike, i told him about my problems and left my name and number. he said he will check my info and see what he can do. all lies, i have yet to receive a call.
these people at honda screwed me over just to make a sell. they don't give a crap about customers they are rude. THANK YOU FOR SELLING ME A VEHICLE THAT WAS SERVICED AND BROKE DOWN ON ME 4 MONTHS FROM PURCHASING IT THANK YOU FOR NEVER BEING AVAILBLE TO HELP ME OUT. i was sold and unsafe, unreliable vehicle.If thats what i wanted, i would have gone to a privately owned independent dealer down the street from home. Thank you! read more