Pros: they don't try to pressure you to get other services that they recommend. Their prices are pretty competitive compared to other dealerships. Everyone was really nice. Cons: came at 7am on a Saturday and had to wait in a line of cars for 30 mins before I was helped. read more

Kia of Carson - line of cars waiting for service at 7am - Car Dealers Near Me - Carson, California

Don't even call them for any assistance. The sales people will tell you that you can't speak to finance because "they're busy". Too busy to help a customer? Super rude and quick service to hang up. They don't deserve your money. read more

Kia Carson, It just keeps getting worse by the moment in terms of customer service. Prices continue to go up, yet the level of service continues to decline. I had a 7:00 a.m. appointment and arrived an hour early. I was the first customer here at 5:50 a.m. There were employees inside the building by approximately 6:40 a.m. After waiting outside for nearly an hour, I politely asked if I could use the restroom. I was told that the employee would "get in trouble" if he allowed me to do so. You've got to be kidding me. The last time I came in, my car was misplaced, and the high-pressure sales tactics to purchase tires were excessive. Now, after spending well over $1,200, I can't even use the restroom while waiting for my scheduled appointment? We have got to do better than this. At a minimum, customers who are spending significant amounts of money should be treated with basic courtesy and respect. Very disappointed Security !!! read more

I got oil change here and literally the minute I drive out of the service area, I notice my car sounding funny so I immediately call to see if can check and they said they would have to diagnose what the issue is and it'll cost me over $200. Really?!?! I was just there and you think smthg happened in a matter of 10 minutes that you would have to charge me??!?!! The worst in customer service, especially in the service department. Now I'm here because the middle seat won't latch to the tracks and no one can help me get it in? All employees should have knowledge on how to remove and put back seats. They tell me to go to service to have that checked. Just invest in driving a little further for much better quality all around than wasting your time and money at this location. Never coming back here again! read more

This is my first experience at this Kia Dealership. I came to get my "recalls" completed and my first impression was good. I drive right into the service area to be greeted with smiles. Much better than frowns for sure! Waited in my car until my service advisor greeted me and proceeded with her routine work taking pictures of my car. Overall, my 1st impression was good and given easy instructions was the icing on the cake. Recalls take 5 hours... Was told this and I was prepared to stay and found the customer waiting area aesthetically pleasant and noise level was bearable. A large tv on the wall was entertaining as well. Oh! Can't forget the FREE COFFEE from the vending machine was delicious! There's a shuttle service to the mall. You just have to sign up at the cashier and you can call back to be picked up. Thanks! read more

Kia of Carson - Enjoying my latte - Car Dealers Near Me - Carson, California

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We purchased our vehicle from Kia of Carson expecting the level of customer care that should come with such a significant purchase. Unfortunately, that was not our experience. On the drive home, husband noticed an overwhelming fragrance inside the vehicle. We later discovered a fragrance bar hidden in the car. Wife developed hives from removing it and has been unable to ride in the vehicle because the scent remains deeply embedded. We spent the next NINE days trying to reach and get assistance from Richard Landeros and Sales Manager Steve Shaban through multiple emails, phone calls, and voicemails. During one call, salesperson Tony repeatedly spoke over wife stating that she should have disclosed her allergies, despite her explaining twice that she did not know she had an allergy. We did not receive ONE response until NINE days after our initial reaching out, and only after informing the dealership that we intended to escalate the matter to Kia Corporate, and further. Day 12, we are still left asking for simple, reasonable answers: What fragrance or chemical product was placed in the vehicle? Why has it been so difficult to receive basic communication? Will the dealership acknowledge the inconvenience, time, and expense required to remove the lingering odor? Finally, fragrance should be a CHOICE. Many people have allergies, asthma, migraines, or chemical sensitivities, albeit unknown, and undisclosed fragrances can create health concerns, which is now something we are dealing with. Instead, we were sent a customer service survey on behalf of Richard Landeros stating: "if for any reason you cannot fill out this survey COMPLETELY SATISFIED and DEFINITELY RECOMMEND, please call me or our General Manager, Steve Shaban." -- That message felt at odds with the lack of timely communication and support we experienced. This could easily had been handled differently, professionally. After having to repeatedly seek assistance, we're left with no choice but to share our experience publicly. We hope Kia of Carson will improve its communication and customer care so others don't have a similar experience. read more

Never considered getting a Kia until being yanked around by all the other lots. Stephanie, Nick, and Diana made my buying process so peaceful and truly painless. To make me feel even more comfortable Ahmad, James and Sammy had amazing customer service as well making sure I was being taking care of and just making sure I was comfortable. I truly thankful for my experience and Kia and glad to be apart of the Kia family. Nick worked a miracle and got me in a car better than what I imagined. Wishing nothing but peace and blessings to these kind people! read more

Kia of Carson - My new baby - Car Dealers Near Me - Carson, California

This is the worst service center ever. I dropped my car off for a 20k mile service. They told me I had a rental car. Yet made me wait over an hour to get that rental car. During the wait. Multiple people who were told they had a rental were told they ran out. Saying we don't save them. It's first come. Even though the service manager said one was saved. It takes so little to organize and be honest with your customers. This place needs new management. This is a joke read more

Worked with Richard and James on the internet sales side and Daniel in finance. I had been texting back and forth with 3 different Kia dealerships and Richard was the most responsive to my needs. I was only interested in the Niro EX hybrid and they had 2 in stock in Carson. We test drove the car and we made the deal. Can't wait to see how many miles I can squeeze out of one tank. read more

I purchased a used vehicle from this dealership in November. Salesman Dino showed me the car but never offered a test drive. I sat in the passenger seat while Dino drove it to the lot to get it washed. That was my only experience behind the wheel before purchase, a major red flag. I agreed to purchase it. I then went to sign paperwork with Daniel. While all other documentation was complete, the warranty disclosure was only a quarter page of preprinted information with no policy details, exclusions, or cancellation window information. I had to request that information directly from the warranty company later. Within weeks, I noticed significant knocking noises from the front suspension. After a four day service visit where they claimed no issues were found, the problem persisted and worsened. I reached out to corporate. After a week and a half, operational manager Caesar finally responded. I shared that this car is my home, that I sleep in it, and that I desperately needed this resolved. He apologized and offered excuses about test drives not always revealing issues. Unsatisfied, I returned for a second visit where I sat in the passenger seat again while the mechanic manager drove and conducted a perfunctory test drive without attempting to reproduce the issue. He again dismissed my concerns, saying it's normal for a used car. I took the vehicle to a third party mechanic, who immediately identified four severe suspension problems: a torn CV axle boot, leaking shocks, and severely warped control arm bushings. All safety concerns requiring immediate repair. This dealership relies on warm, high pressure sales tactics to mask systemic deception. No test drive offer, incomplete warranty disclosure, and deliberate dismissal of safety defects. Avoid this location. read more

In 2023 it was hard find a hybrid. So we decided to look at Sx prestige and the online price didn't show lowjack Or other mark up like 4k and lowjack with 5 year subscription and was told over and over that can not be removed. WHAT a lie. They also would not let use my disabled veterans disscout read more

Plain and simple the manager is a jerk. Very condescending, thinks he knows everything. Brother, we have phones and can look up information on the spot. Was trying to sell a 2024 Sportage for 31k, saying it's a monthly special. I told him those go for less. Thought he was all tough and said show me. Showed him a bunch of listing, didn't say a word. They sell everything with a big mark up. Anyone going there, use AI like Gemini or Claude to do research for you. You can pull up any information you need in seconds. I feel like those guys hate that. read more

Don't get me wrong, I love my car. However, I am not a fan of the process to do anything at the dealership. It makes no sense to be called to schedule a service appointment at 7am only to get there and have to wait 30+minutes to even be acknowledged. Appointments need to take priority when getting serviced and there shouldn't be a great deal of overlap if you know you only have a certain amount of staff. It's always a horrible experience. Also, no matter what service you're getting, it takes hours and they do not provide free loaner cars. If you ever come here for service, just know your day is pretty much done for. I'd love to say that I'll never be back, but unfortunately that's not possible since I own the car. read more

My experience on the service side has been a little disappointing and hence the score revision. There's a lot of miscommunication between the ladies at the front service desk and the service staff actually working on the cars. If you leave a message with the service desk to have someone from their service staff to call you back, you will not get a call. This happened on 3 separate occasions for me which became quite frustrating. There was also lack of communication for a rental vehicle, but that's another story. I did complete a survey to express my frustrations after the fact. In the survey they said someone would be reaching out to me shortly and yet nobody ever did (shocker, I know). Anyways, such a shame because I do enjoy the vehicle itself, but the dealership experience also plays a big part. read more

Kia of Carson - Car Dealers Near Me - Carson, California

Oct 30 2025 bought a new kia hybrid sportage 2026, Loyal customer since 2021, bought our first kia soul 2022 With help of sales department "James Can't remember last name Also "James same person years later helped my wife & I With our newest purchase of 2026 kia hybrid sportage. I just wanted to leave our thoughts and appreciation with help of a great salesman "James " in hopes that kia of Carson should give him his appreciation day in the company 2026 thanks read more

Just purchased a car from here yesterday and has been nothing but amazing. This is our second purchase from Kia of Carson. We came here after having a bad experience at another location and I will go out of the way just to come here even though it's further from us. Stephanie was our salesperson and she was very patient. Not once was she pushy with anything and she was very knowledgeable. This is my first EV purchase so she helped go over everything. I always joked to my husband about wanting a car with a bow on it and so she actually did it when we were still inside wrapping things up with the finance team. She even helped us set up the app and get the car set up before I drove off. Danny and Takin from the finance team were equally amazing and knowledgable. Takin was hilarious and would follow up to make sure we were okay with everything. They were both very friendly and took their time to go over all my questions. It was nice going to place where nothing felt pushed. They kept asking if I was happy with the car and offered me to try their other vehicles if I wanted. I've had my fair share of overly aggressive sales tactics in the past and appreciated the kind customer service here. They really do take care of you. read more

Before you buy a Kia think twice They are only money hungry and sell you cars that brake down. Also when you call make sure you get names because on the phone they tell you one thing and in person they tell you another, Mr Will Amiri please make sure you train your staff correctly other than wasting customers time, money and patience. Also check your sales manager attitude he's demeanor and choice of words are unacceptable and unprofessional. Moral of the story don't come to Kia Of Carson or Kia of DTLA (they are owned by the same franchise) read more

This is the WORST experience I have ever felt with out a car dealership in my life. Came on Easter Sunday it's dead. The first person I approached his name started with an "I" or "e" didn't introduce himself doesn't even know my name. Approximately 2pm Easter Sunday. He was clearly unhappy to be at work didn't want to sell. He talked about running my credit and all this b.s without even asking any questions what I was looking for buying a new car for an EV. I asked him to talk to a manager, the manager never came. I felt really uncomfortable as a woman. It felt like he was sexist. He only talked to my boyfriend. Never once asked my name or wanted to see what would be a good fit. My other friend who has bought from here said this is the worst location and go to Glendale Kia instead. read more

4 hours wait just for an oil change , nah last time I do serví with them, the first time they forgot to put the oil screw back so I was without oil on the freeway because of them . HORRIBLE read more

Took my car in for an oil change and asked to have the brakes visually inspected and the service adviser said they could not do that. I asked why not, since they will be removing the wheels to rotate them and that's typically part of their visual inspection report. He said he would see what he could do... I did get a list of "recommended" items to take care of but did not follow up on my question about the brakes. Later that week, I changed the oil filter and I noticed that the coolant was below minimum. Coincidentally, they texted me asking if I wanted to get any of the recommended items done soon, at a discount. I responded by asking if topping off fluids was not standard when a car came in for service and they never responded. I've never had a car serviced where the basics like coolant are overlooked. Beware. read more

I've done quite a few reviews for Kia of Carson. They are still the best Kia dealership here. The people are amazing. The service technicians are thorough and today I had the pleasure of dealing with Pamela and her wonderful manager Caesar. If you are interested in getting a Kia car, please come here and please always have your car serviced here. They are amazing. They listen they understand and they work with you. I will never take my car anywhere else. Kia of Carson is the absolute best. read more

This review is for the service department. Whoever answers the phone obviously does not want to be there. This department NEVER answers the phone when transferred from the front desk person and hardly ever return your calls. I am on my 3rd service experience with them and each time it is a hot mess. I just picked my car up today and there is a nail in the tire! I had a basic service done. Even if the car arrived with the nail in it, what happened during the tire check up? Now I can't get anyone on the phone to reach a resolution. I prefer the Irvine location but with 2 small kids this location is more convenient. But this will certainly be my LAST time. read more

Be careful with these POS I got an inquiry on my credit from them and I have never done business with them at all, I called them and everyone kept giving me different stories. I told them to take it out of my credit and they denied to. Scammers. They need to be investigated running people's credit without their permission I'm going to report them to the BBB read more

I rarely leave negative reviews, but my experience with Kia Carson has been extremely disappointing and frustrating. I purchased a brand-new 2025 vehicle, and at only 2,000 miles the safety sensors failed and warning lights appeared on the dashboard. This was clearly a manufacturer defect. I was initially told the repair would take one week. That week turned into three weeks, and the vehicle was still not repaired. Despite the issue being factory-related, I was denied a loaner vehicle because they claimed my insurance did not cover it. After keeping my car for three weeks without fixing it, they returned it to me because the required part was delayed. I brought the vehicle back on December 27 after being informed that the part had arrived. Before returning it, I had accidentally spilled champurrado on the passenger-side carpet. At that point, I was told they could not proceed with the warranty repair unless the carpet was replaced, and I was charged $4,700 for the replacement. This amount is extremely excessive for carpet work. The insurance approval process took another three weeks. Once payment was authorized, I was promised the car would be ready within one week. I even went in and paid a day early, only to receive another call saying it would take yet another week. This is a practically new vehicle that has now been sitting at the dealership for over two months. Communication has been poor and inconsistent. Staff members shift responsibility between managers, and it is nearly impossible to speak directly with a manager because they are frequently "unavailable." I also attempted to contact Kia corporate to escalate this situation, but I never received a response. As a customer who invested in a brand-new vehicle, I expected reliability, transparency, and professional service. Instead, I experienced delays, excessive charges, and a complete lack of accountability. read more

This is the worst dealership they do not understand even the slightest request we have also taken our vehicle for service and the next day from returning from the dealership the panels came off never fixed the problem only because my vehicle has a recall is why we took it here otherwise I would never bring my vehicles back to them read more

I came here with a family member to purchase a car with him. We came to this dealership last year and knew that we would be back becc We liked the people so much. Walking in the dealership, it is nice and clean and they have snacks with various amounts of people to help you with anything. They also had a great playlist that was playing while we waited. We had the pleasure of working with Diana, Steve, and Prince. Diana was the finance manager that we worked with; she was so nice and was able to work with the deal that we needed. She offered the extra warranty package that I think we all need. She said that Kia is offering an extra warranty deal right now that includes no deductible for repairs that are needed. Diana was extra helpful and I enjoyed that she talked just as fast as I do and we understood every word. We also worked with Prince and Steve who I feel worked hand and hand. Prince was our salesman that showed us all of the features of the car and he was very patient. Prince helped us make sure the app downloaded correctly and everything in the car was set up nicely. Steve made sure we were all set in the end. Steve is the manager that everyone went to and he did not play about his job. Steve even told me that if I sent people to him he could work out a deal for both of us. So you can privately reach out to me and I'll give you his contact information. Overall, I would definitely recommend this dealership and the specific people I listed for your next car purchase. read more

Kia of Carson - Car Dealers Near Me - Carson, California

We went in to look for a leased car. They asked the payment we were looking for. We shared about $300 the finance guy said he'd make it easier for us and stood up and said good bye. Wanted to leave an almost $700 on a leased car asking for a down payment. Didn't even leave room to discuss the amount of down we had at hand. When we have leased a Kia carnival for way less than the $700 for a cheaper car. Insane. Not necessarily the cost but on how rude they can be. Didn't give us an option didn't even want to speak just very rude. Insane to think they can stick someone with a high payment by being aggressive and rude! This is how they lose business the sales guy Tito was awesome. But they lose business with their aggressive finance reps. I would say steer clear from this dealer to purchase from them. read more

Kia of Carson's customer service was excellent everything went smoothly and quickly. Kaitlyn Sajonas was especially helpful, taking the time to answer all my questions and address my concerns clearly and patiently. Her professionalism and attentiveness made the whole experience easy and stress-free. read more

It was a good experience. They did not up charge me with new rotors as I have heard that a lot of dealerships do. They were about to resurface my rotors. read more

This place is a nightmare. I have insurance on my tires and the first time I did everything I was supposed to and they denied the claim second time I go in to get a new tire I had AAA come and change my tire between the time I called and the time they were finished, it was less than 15 minutes. I headed to Kia of Carson 2 1/2 hours later they finally changed my tire and then I get on the road and I have no air in the tire and they didn't even bother to put my spare tire away. I would never recommend this place every time I've been in there. It's a nightmare. They screwed me on my loan. Try to put gap insurance on my car after I put $5000 down, so there was no reason for gap insurance there are a bunch of snakes and I will never go there again!!!!! read more

Kia of Carson - And they put a dirty used looking tire on my car that was supposed to be new - Car Dealers Near Me - Carson, California

I'm still flabbergasted that an organization of the size has the most unprofessional associates working for them. I don't know how they manage to operate and keep their return business. I'm one of those people with a seven year-old car with 35K on it. I won't because my car had a recall on it for a tow hitch that I do not have! I kept getting these mailers and getting these mailers and I thought well I need an alignment. My windshield wipers are weird and the little entrance button on the passenger door fell out. I booked my appointment online and I think every day after that I got a reminder text. I called mid week before my appointment to be sure that the different items had been added to my service ticket because my husband was gonna be taking it in for me. The gal I spoke to you had the personality of a rock... Flat as can be. My advice would be to go get another job if you hate you so much. Anyways, she said that everything was on there as I noted so I was satisfied. The morning of my appointment I got a text that said just FYI, your car will need to be here for 48 hours for diagnostics. I about flipped my lid. I've been texting back-and-forth spoke to them twice and never once was I informed of this requirement. I hadn't been to the Kia in a while, apparently since this had been put into place. I called in and asked to talk to a service advisor because I felt like the items that I had to be looked at were minor in nature and could we see if we could get this done in one day because we only have one vehicle and we were gonna have to wait for it. The service advisor went round and round and round with me and just kept saying that they needed the 48 hours, so I was actually questioning well maybe I'll find somewhere else to go to then. Cause I don't have 48 hours to have my car in the shop to fix my wiper blades. Lol. So I said as much to her and she replied well if you have someone that you feel better with then you should make that arrangement and CLICK! She hung up on me! What the actual eff?!? I called in and spoke to the service manager and got very little sympathy for that interaction so I can only assume that it's normal for them. But we did end up taking the car in and my poor husband waited for five hours for a tow hitch recall on a car that doesn't have a tow hitch and the alignment. We'll give someone else our business for the other two smaller things. I spoke to Kia corporate on this and got the same blasé attitude. I guess I expected him to be very apologetic and be horrified that this is how their staff treated customers but no. So again, it will reinforce why we won't be buying Kia again or taking our car there. Awful awful awful. read more

Thank you so much!! Sales people were very nice and so is the manager. Nice vehicles and good service.

Ryu sold us the car. If we had only worked with him, this would have been a 4 start experience. He is kind and helpful, if maybe a little inexperienced (which he will grow into with time, I'm sure). On the other hand, his "manager" Allen was dismissive, intentionally obscure, and just generally unpleasant in that old fashioned way of selling cars. We actually left, and when texting with Ryu, I told him the only way we would come back is if we didn't have to talk to Allen anymore. That should tell you how frustrating he was to deal with. We ended up buying the car. The finance side was awesome, although we weren't clear on something, and in came Allen with his dismissive and condescending attitude. If I hadn't been knee deep into the contract, I would walked out. THAT'S how much I didn't want to deal with him. Daniel from finance was much more professional, and he was a pleasure to deal with. Over all, it's a big lot and a lot of inventory but...I'm not sure if go back when it's time for the next vehicle. read more

Service department is not helpful - my car needs to be repaired but they cannot accommodate me. Do not buy a car from Kia of Carson.

Trash car, terrible service (minimum wait time 3 hours for oil change). Bought a Kia sportage 2020 ex brand new back in March 2020, and my car completely died, engine failed in the middle of fwy. Kia don't take anything accountable, they do not care once you buy the car. Go to ANY mechanic and ask them about KIA, all you will get is an eye roll. Same goes with Hyundai (technically same company)... my car had so many problem, infotainment system bubbling with air bubbles, engine oil that don't last 5k mile... I had to top up my engine oil EVERY 700 miles. What kind of trash vehicle are they selling? I don't know, the options and what you pay for is much superior, so you get the illusion "bang for the buck" but they cut corners on things you can't see. Like the internal components of the vehicle. It's not just sportage but all other line of cars seem to have the same problem. Please stay away. read more

Im very disappointed with the service at this Kia location, especially with Tiffany Techaira. From the start, she was extremely rude and condescending -- when I asked questions about my vehicle, her replies were things like "Did you read the manual?" and "Not all cars are the same." I've never been treated so disrespectfully at a dealership. I dropped off my car on October 7 and was told it would take 24-48 hours. Tiffany said she would call with updates but never did. I had to keep calling the dealership myself, getting transferred around with no answers. Eventually, my husband and I had to physically go to Kia just to get someone to speak to us. The car was still not properly fixed, and my windshield issue remains unresolved. Even after that, Tiffany promised to follow up several times about photos and videos needed for the windshield claim -- but every time, she failed to respond. I also tried contacting her supervisor, and they didn't answer or return any of my calls either. It's been over three weeks now with zero communication. This entire experience has been frustrating, unprofessional, and disappointing. I've never had such poor customer service from any dealership. I regret buying a Kia and would strongly recommend others avoid working with Tiffany Techaira or this service department altogether. read more

I want to give a huge compliment to Anthony Ferrufino, the representative that I spoke with for my extended warranty through PowerProtect. I appreciate his honesty, knowledge and his overall customer service. Keep up the good work Anthony, your integrity and professional is highly valued by myself and other customers that don't want to receive the typical run around. Thank you Kindly, Tara F. read more

Five-Star Experience Thanks to Stephanie! Buying a car is usually one of my least favorite things to do--but my recent experience at this Kia dealership completely changed that, all thanks to Stephanie. From the very beginning, she went above and beyond. I called ahead to check on the availability of a Vesta Blue 2025 Kia Sportage Hybrid SX (because if I'm going to be in debt, I at least want the color I like), and by the time I arrived, she had already moved the exact car to the front of the store for me. It was so fresh that it was still wrapped in its shipping plastic! Stephanie was not only incredibly knowledgeable about the car but also an absolute pleasure to work with. She answered every question my wife and I had--patiently and thoroughly--and never once made us feel rushed or pressured. Her professionalism and friendly attitude turned what is usually a stressful experience into an easy, even enjoyable one. This dealership is easily the largest Kia location I've ever visited, and having someone like Stephanie there made the process feel personal and efficient. All of my Kias in the past have been reliable, and thanks to this experience, I know exactly where I'll be coming the next time I'm in the market for a vehicle. Highly recommend Stephanie and this dealership--you won't be disappointed! read more

Kia of Carson - 2025 Kia Sportage Hybrid SX - Car Dealers Near Me - Carson, California

My experience with this dealership has been extremely disappointing and concerning. During the purchase process, my contract was switched to a lease in order to match the monthly payment we had discussed. This major change was never disclosed or explained to me until the signing process, leaving me feeling completely misled once I realized the agreement had been structured as a lease. It appeared that the responsibility of explaining this was deferred to the finance department rather than being transparently addressed upfront. Just two days after taking the vehicle home, the oil warning light came on. When I contacted the dealership, I was told it would probably go away. Given the earlier discrepancies, including concerns about the vehicle's mileage, I did not feel comfortable ignoring a warning light on a brand-new vehicle. When I returned to the dealership, I was denied a loaner vehicle because I am 22 years old. Instead of routing the vehicle through the service department for a proper and documented inspection, a sales representative purchased and had oil added to the vehicle telling me to "top it off" if the light came on again. This was not handled through proper service procedures and gave me no confidence that the issue had actually been diagnosed or resolved. Since purchasing the vehicle on February 16, I have had the car out of my possession from February 20 to the present due to the dealership retaining it for service. I was initially told that my first payment would be waived because the dealership had my vehicle for such an extended period of time. However, when I later went in person to obtain documentation confirming that promise, I was told it was "impossible" to waive the payment and that the manager was unsure why I had been told that. Additionally, the service department, managers, and sales staff failed to disclose Kia's $40-per-day rental coverage policy until after they had already kept my vehicle for two weeks. When I requested documentation showing where I had signed or acknowledged this policy, no one was able to provide any proof that it had ever been disclosed. Instead, they repeatedly printed the same rental service paperwork, which to my knowledge does not contain any statement confirming that policy. The final interaction that crossed a line is when a sales associate asked for my device and filled out the dealership's post-purchase survey themselves. This made the situation extremely uncomfortable and felt inappropriate, as those surveys are intended to reflect the customer's honest feedback. Between the contract change, lack of transparency, inconsistent information from management, and unprofessional handling of my vehicle through the service process, this entire experience has left me feeling misled and taken advantage of as a customer. read more

Kia of carson service department needs to be clear & concise on what needs to be replaced or repaired and train/inform the service advisors correctly, I came in last month with oil change and Kaitlyn S. Incorrectly informed me that my lower radiator hose needed to be replaced. Both were replaced in 2023, so I was very confused, I already ordered the part unknowingly that it was actually the lower heater hose that needed to be replaced and has never been replaced. read more

Kia of Carson - Car Dealers Near Me - Carson, California