Great customer service skills Maria and Kierra were awesome. Made us feel at home today both super helpful!! If any is planning to stop by I would highly recommend to ask for "Maria". 10/10 on my overall experience!! read more

I'm already a fan of Carmax. I bought my car at another location (see my other review), and had such a great experience that I will buy my next car at a Carmax, and I try to do as much of my servicing at Carmaxes. I'm always impressed by the small thoughtful gestures that they make.....today I brought my car in for servicing. I brought my laptop so I could get some work done while waiting (they have free WiFi), and rather than sit in the reception area, the lady suggested that I go sit at one of the desks that they use to complete paperwork with a buyer. Thoughtful. Every time I come to one a Carmax, something like that happens. That's why they get my business. As a side note, unlike OTHER dealerships (hint hint Centenial Toyota Of Las Vegas), I didn't get badgered by a single car salesman. read more

After spending four hours and waiting two hours to close on a trade in and purchase, the local Car Max office was unable to complete the transaction. Despite a clear title on the trade in (agreed by Car Max) and a letter showing the traded in vehicle was paid off (agreed by Car Max), the deal was suspended until Car Max could speak to someone from the car loan company to verify there was no lien. (Remember the title is clear without a lean). Overall, the Car Max business process has taken the ability to make a simple decision away from those working in the office. This after hours of waiting. Not a good day for Car Max read more

I bought a car from this location a couple of years ago and had a great experience with Rocky, my sales guy - this was definitely the best used car buying experience I've ever had. I'm writing a review today because even after all this time, I called with an issue regarding work they had done on the car and was treated like just as much of a priority as a potential customer walking in today. Danielle was patient, went above and beyond, answered my questions and sent me the info I needed. CarMax had left my recent memory, but this encounter with their great customer service reminded me how great they are. read more

This review is for Gush and Joel. Over the past few years I've purchased 3 cars from carmax. I always purchase their extended service plan. I've always had good luck with their cars and have never used the warranty. My daughter who isn't easy on her car had an issue. It turned out there wasn't anything wrong with the car but improper care by her. Joel brought me to Gush who was understanding and helped me get the car back on the road. There's more to the story. I was an angry father and wasn't very polite to them in the beginning. They both remained calm and went above and beyond to help us. Gush kept it touch with me through the whole process daily. In all my years I've never had better customer service. All I have to say is amazing!!!!! Thank you Gush for your kindness and empathy. read more

Impressed with this facility. I took my car in to get an estimate they sat me down and explain the process all while I was waiting while I saw them inspect my car. They took my car for a test drive came back with a estimate it was a little lower than I expected but I guess that's what happens when you buy an expensive car. Thanks for Christopher for taking care of me read more

CarMax - Used Car Dealers Near Me - Pleasanton, California

My husband and I made a 630 appointment to come and look at a Buick we had seen online and fell in love with. We were a little early, we called first and were told that we would have to wait because Patrick who was going to be the one working with us had a client he was with. We figured ok we will just go and wait. As soon as we walked in the door Patrick came up to us. He was very friendly and outgoing. He immediately took us to look at our car that had been placed on hold and we loved what we saw. We took it out for a test drive and were assured yep this is the car for us! We went back and starting working on the paperwork. Patrick kept the stressful forms issues light with his humor and the gal in the computer area helped greatly as well. We almost had a huge snag with some paperwork but Patrick saw it and helped us out. CarMax closes at 9 but he stayed working with us until our vehicle was ready and paperwork was done about 915 or so. If you're looking for a car I highly recommend CarMax and ask for Patrick!! We are so happy with our purchase and experience we both had to admit, wasn't such a bad Thursday evening anyhow. So glad we found CarMax!! read more

CarMax - Used Car Dealers Near Me - Pleasanton, California

See all

Been dealing with Reggie asked me to send in my pay stubs which I worked for this night club about 10 years, now keep in mind I've had a loan and same work with Westlake, sales manager Lisa and Reggie pretty much stated I would need a payroll site, which no night club will ever have for there employees, in my years of doing the night scene, also I verified it with Westlake which the last time they did not ask for what they are asking. This is rude to a customer myself and especially wanting to buy a car, Lisa is rude stated lies about the lender requirements. I will never go to this place ever I take that very personal for them calling me a liter which this employer has been on my credit report SINCE DAY One and with my first loan with Westlake . Lisa you need to learn how not to call some one a lier, pay stubs and on credit report . Don't go to these people I will make a big deal with Corp about this and possible talk to legal team regarding you and your teams actions. 7-10-19 Jess sales manager calls and states my check stubs are fake . Lol but I've worked at that night club for 10 years. He called to tell me that Pleasanton Jesse sales manager rude talks over you won't let you speak , I already have my Laywer's involved.OH YA they sent out my information to other locations and I get harassment phone calls from them stating I am not welcome to come get a car, this is RACIAL DISCRIMINATION, nick sales manager from Fremont states he received communication I don't approximate my information being sent out my Laywer's will have a blast with nick Lisa Reggie and Jess ... read more

This is my first time selling a car to CarMax so I made an appointment at 1 pm for an appraisal. Got there early around 12 and Ruben help me out and appraised my car under 30 mins. He showed me the amount and I was surprised it was more than I thought so I ended up selling my car. Very friendly customer service and easy quick service would do business again. read more

Worst experience with the sale associate- (a female with long nails...she was so offensive I don't even remember her name)! I've have previous positives experiences (Sal!) and have done business with CarMax but today was a real issue ! Racial profiled and asked very inappropriate, very unprofessional questions and was basically not allowed to test drive a car because the associate felt it was out of my budget. Unacceptable. read more

We had the best experience at CarMax in Pleasanton with our salesman, Skip. We started car shopping at multiple other dealerships but left each time feeling like we were being taken advantage of and, for that reason, empty handed. We visited CarMax the first time to just look at some minivans for our growing family. I love that all of the cars on the lot are unlocked and you can go look, touch, and talk about them without having a hovering salesperson breathing down your neck. A week later, we returned ready to test drive a car that we placed on hold using the website (convenient!). We quickly met up with Skip and we're on our way. We had the best most low pressure test drive. We loved the car and went in to talk numbers. Skip was quick, kind, helpful and knowledgeable through the entire credit application process, but most of all he was completely genuine and honest with us about what he would suggest we include in our purchase and what we flat out didn't need. The entire approval process prob took about 25-30 min? It was so fast and easy. We got good financing with ZERO stress and pressure. After we were approved we went and signed documents and waited for them to wash the car and fill it up with gas. Our entire time there was about 2 hours. I didn't know what to expect going to CarMax, but it wasn't that! I have no desire to ever purchase a car from anywhere else ever again. My husband and I are officially believers and will be return customers. Do yourself a favor and check out CarMax for your next auto purchase. And ask for Skip! He's awesome! read more

CarMax - Our new minivan- the best experience at CarMax with Skip! - Used Car Dealers Near Me - Pleasanton, California

My Buying experience was top notch and 100% pressure and stress free thanks to Jon. I walked into carmax just hoping to get a feel for the make and model of car I wanted. I knew carmax would be the place to narrow that down since there are so many to choose from. I started out kicking tires on a Saturday afternoon and before I knew it the wife's mind had been made up on gettin a new Lexus IS. We left and went to Lexus and test drove a couple and quickly realized the IS wasn't big enough for a full figured man. The next weekend we returned to carmax to start the tire kicking process all over again. We were greeted by Jon and I told him straight up I'm just here to pick out a car and won't be buying anything until Monday. he allowed us to test drive anything that caught our eye with 0 pressure. After the first test drive which was a 2015 Audi A3 I knew Jon was gonna be our best friend. He stands about 7 foot 12 inches and graciously stuffed him self into the tiny back seat of the A3. After a 20 minute test drive it was back to the lot to test out some other choices. We wound up in a base model BMW 3 series and once again it was the back seat for Jon. He agreed it was a little more spacious than the A3 but manual seats cmon. Next up was a beautiful 14' BMW 535i. We hopped in and pulled out of the lot. As soon as we hit the Main Street Jon said he was good to go let's head to Vegas. After a test drive and a second test drive we had decided this was the make and model we wanted. I went over pricing with Jon and even looked at other ones they had at nearby carmax stores online. Jon put a hold on this one and even had another shipped down from Sacramento for free! After leaving carmax I searched the web and Craigslist searching for a comparable car and a similar price and came up empty handed. I called Jon first thing Monday morning still sold on that particular car and he got all the paper work done and everything taken care of right away. He dealt with my credit union on my behalf and got everything set up so all I had to do was show up, sign, and drive home in my new car. I will say hands down Jon made my buying experience what it was. The combination of salespeople like Jon. Friendly atmosphere and a great selection at competitive prices makes Carmax my go to for vehicle shopping. Thanks again Jon. read more

CarMax - Used Car Dealers Near Me - Pleasanton, California

Went in a 8pm and left out at 9:30 ..thanks to tom and manzar for the help .they got me n out ...

We were here on the 2nd of January. We already had financing secured and were looking for a quick and painless purchase. We found a car that we loved on their lot. It had a sold sign on it with a date of 01/06/2017. We inquired with a salesperson about the status of that specific car. The person told us that another couple had put a "hold" on it earlier in the day but that they had not been pre-approved for financing yet. The person also explained that this couple was pretty set on getting the car. Okay, so we let her know that if something changed to give us a call...that we were all set to go with no problems funding the vehicle. We left there and found another vehicle at another dealership that we ended up purchasing that night. Good for us. :) Now we get a call from CarMax on the 6th stating that the vehicle was now available again because financing fell through for the other couple. Short of the story...I don't agree that someone should be able to walk in and "hold" a car for free, with no financial backing and preventing them from selling it at all for 4-5 days. Although this practice isn't harmful to me, they essentially lost a sale to a competitor because of this practice. Doesn't seem very profitable or smart. read more

My boyfriend and I were in the hunt for another car and we were checking on carmax and we saw a beautiful Audi A3 newly listed. I instantly called to get more information and spoke to Skip. From the moment we had the initial conversation, I knew this was the car and person to deal with. Skip was great enough to hold the car for us until we were able to come into the dealership. A couple days later, we went in to see the car and took a test drive. During the whole process, Skip answered all of our questions. He made the whole process feel genuine and he never was really pushy. He took the time and explained everything to us and we made the decision and purchased our new Audi A3! If you are looking for another car, check out this carmax and ASK FOR SKIP! I'm definitely going to tell all my family and friends to see him. He really made all the difference! read more

Weird that my review has been deleted 2 other times... I figured it would due to probably some loopholes, So me and my boyfriend went in on Sunday to pass the time. People at all carmax's are usually very friendly and this wasn't any different... In the end I'm told I can still just trade in my car which isn't what I wanted... I'm still suing carmax, So this review is only to warn potential car buyers of carmax's practice so they don't end up in the same predicament as me and many other people. While the biggest used car retail chain, their ethics are questionable at the least... I purchased a car from carmax only to find out some time later that it had an accident history on the carfax. after getting it inspected I find that the car had indeed been hit on the right front with existing damage to the impact bar. Carmax confirmed the damage and said they'll only fix the impact bar if I wanted... When I bought the car I was shown a clean autocheck and told by the sales lady that it had a clean history and that the 125+ point inspection would show if they found anything significant... Due to the accident history the car was over priced and they refused to set things right... They accepted a mark on their BBB rating and that they're probably still under investigation from the DMV to my letter. If you cross shop any used car websites for a specific model you'll find that carmax's prices are not any better than those dealers ASKING price (meaning you can negotiate) and the quality of those cars are more likely to be better. Run far away from carmax... I made it a habit to pay attention to my yelp reviews, so if it gets deleted again I'll simply just post it again... I'm trying to warn people from making the same mistake me and many other people have made. read more

I'll give these guys an extra star purely in support of the concept, but my experience there a few months ago was not a great one. I made an online appointment to get my Jeep appraised to be traded-in. About a half hour before my appointment I got a call from them saying that they were slammed and wouldn't be able to take me at my appointment time. At that stage, I was already on my way to CarMax, so I kept going anyway. Granted, I should've heeded the call, but at the same time, I figured since I had an appointment, while I may not get served immediately, I'd at least get semi-prompt service. Also, it isn't often that I have the time to go and do these things, so I decided to go for it. Well, I arrived at my appointment time and they said it'd be about an hour before they would get to me. I say that's fine and take the opportunity to walk around their lot and check out some cars. About an hour and a half go by and I'm finally up for my appraisal. The appraisal took longer than expected (another ~45 minutes), and when I got the offer, it was well below reasonable trade-in value. Again, it's great that they offer these no-hassle trade-ins and guarantee the offer for a week, but given how low it was, I knew I wouldn't be coming back. I ultimately found another dealership who offered ~40% more for my trade than CarMax. It'd be one thing if CarMax's value had been reasonable (that would've gotten them an extra star), or if they were more organized and honored appointments (that would've gotten them an extra star), but the fact that I didn't experience either of those things made me pretty turned off on this CarMax location in general. read more

Bigs thanks to the crew at CarMax! Our sale person Ameil was very nice, patient and professional. He answered all our questions and made sure we were happy with the Ford Edge we finally decided to purchase. Even though it was super busy, everyone was great. The process was SO easy! No one is pushy and trying to oversell their cars or trying to get you to buy something you don't want. Highly recommend coming here. We will definitely be back when we are in market again. read more

CarMax - Used Car Dealers Near Me - Pleasanton, California

Sat there 2 hours. Watching everyone leave for lunch and chit chat amongst themselves. Not once has anyone come over to make sure my process is in track. They just said to wait in waiting area. Finally went to window to ask what was happening. "Oh. Did you give us the keys?" What!? I have been sitting in front of you for hours and you came and took my title and registration. Could you not ask me for the keys? Inefficient. No attention to detail. Not customer service focused. read more

I took my car in for service today at CarMax in Pleasanton. When I got my Mitsubishi Endeavor back it was washed and vacuumed. The price for the service was 3x less then was quoted by Firestone and a Walnut Creek local car repair service. The CarMax service department is clean with ample seating. They even provided me a desk to do my school work. Lyft provided round trip to the Stoneridge Mall. I will definitely go back for 115,000 maintenance . read more

Bought our first BMW at Carmax recently and had a great experience. John was extremely helpful and went above and beyond to ensure a smooth buying process. Not only was he willing to hold the car a bit longer because of work schedules, he transferred another vehicle so we had more options. John kept in touch via text and was great to work with. The whole Carmax team was, very happy customers. read more

CarMax - Our new 5 series - Used Car Dealers Near Me - Pleasanton, California

See all

They're open for a relatively small time, so I'd say some of the issues are expected and normal until things settle a bit. I would not recommend bringing your car here for an appraisal, though.. as their offers are significantly lower than market and even lower than other Carmax stores. I got almost 50% more than what they offered for my car. I'd pass this store and try the Modesto one. read more

do not i repeat do not get a car from this location. they will sell you are lemon, i got a car from this location amd in less than a year the car is a lemon now. they literally handed me paperwork that says my car was in no collisions, however my insurance found different. i got the car inspected and there was a slew of issues with the car and now carmas is taking no responsibility. this should be 0 stars read more

Literally drove in, handed over the car key, sat down, had some coffee, was given an offer, and walked out with a check in 40 mins. Rex was the person that I dealt with and he was extremely professional. Other people that were part of the process were equally nice to work with as well. I couldn't believe how streamlined the process was. My first experience at Carmax. Won't be the last for sure. Highly recommended. read more

I had an appointment on Saturday morning with Ruben at 10 AM to have my car valued for a trade. When I went there I was kept waiting for over 30 minutes in spite of having an appointment. No one bothered to tell me that there was a delay or how long it would be. When I inquired at the reception, they wanted to know what I was there for and all the details. I said that I was not prepared to recap everything over again and that I had made an appointment which I expected to be kept. Not wanting to spend my Saturday at a car dealership, I left. Never again! read more

We came in to get our 2012 Civic appraised so we could have a baseline price that we could expect and use to negotiate with the dealer when we went to trade in. This review has two parts: -Overall, the staff was very friendly and explained the process clearly. We had an appointment for 7 and while we arrived early hoping we could be seen early, we were called right on schedule at 7pm, so no complaints there. From this point, we'd have no issue giving 5 stars. -The negatives came once we received our appraisal results. After consulting KBB, we were looking for 7,100-8,400 for this trade in as there is mechanically nothing wrong with the car. The shock came when we saw their offer of $4,500! She explained that there were issues with the paint on almost the whole surface of the car. If you google 2012 Civic paint issues (like we did after the appraisal) you'll see that this is a well documented issue with these cars. We were pretty discouraged that we weren't getting anywhere near what we were expecting and that the dealer would offer us the same amount the next day when we brought it in. NOPE! We decided to take it to Honda and act as if we wanted to buy a car that day and had them appraise it while we pretended to be very interested in a Pilot. They came back and offered 6k for the car and we were able to talk them up to 7.5k after walking out. Took that to the dealer we were buying from and got them to match it and we signed for our new car on the spot. So in the end we got 66% more from the dealer than Carmax offered. Moral of the story is know what you think the car is worth going in and if you think they are low-balling you, take it to a dealer to get a second opinion. I understand there is a minor issue with the paint of the car, but it's now clear that they were hedging pretty heavily on how much it was going to cost to fix it before it could be resold. read more

One star is still too much to rate them! I got to say no one took advantage of COVID then these people here.....business office "managers" If that's what you can call them horrible customer service! We purchased a vehicle which they didn't even own at the time of purchase 6 months in never received any registration nor any documents which stated the car was registered in California we contacted them their excuse was "because of COVID" after many traffic stops officer told us car did not exists as registered in CA we contacted them once again went back and fourth all they gave me was lie after lie to end up telling me the title to the vehicle we had purchased was "lost" and it would be many months for it to arrive and they needed to take the vehicle back......haha yeah right so now banks loose car titles you got to be kidding me! Don't loose your time with these people go to a straight well known legit dealership where cars are legally sold.... read more

We have previously bought 4 cars at carmax in the past and had great experiences, today, not so much, they would not let us test drive the car without a copy of our entire insurance policy, the salesman clearly didn't care whatsoever. On a positive note, dublin Honda totally hooked us up with the same car with less miles for a better price. So maybe I should leave a positive review? read more

Lazy customer service. Came into the dealership 100% ready to buy but the sales staff was so bad and un helpful that I went to buy a car an hour away because I couldn't stand to give my $ to them. So many options to buy a car in the Bay Area id recommend finding somewhere else read more

Just had a GREAT experience there, buying used car and selling old one. Totally professional, helpful, and fast. I'm so impressed, esp. with Porsche, she was wonderful! read more

I scheduled an appointment on Monday for an appraisal on Saturday at 10am. Since CarMax is currently appointment only, I arrived promptly at 10am. I was not greeted by anyone so I found an employee to ask where I'm supposed to check in at. I was told that the guy that does appraisals comes in at noon at Saturday's. Obviously I'm irritated that I held up my end of the commitment only to find out CarMax has no regard for my time. Someone took my keys and looked at my car and completed a form for the appraisal and assured me I would be getting a call at noon. By 2pm I had yet to receive a call so I follow up with a phone call. After being transferred several times, I finally got someone on the line that told me I had been lied to. They've been doing appraisals since 9am. He also said they had no record of me coming in or the form that I watched the first employee complete. If I wanted an appraisal, I'd have to come back in. The lying and runaround I received at CarMax is beyond frustrating. I ended up selling my car elsewhere, to a dealer that actually values their customers and their customers time. Thanks CarMax!! read more

I went back in to buy another car and turned around and walked out. The managers are different. Reminds me of Jesse who worked here as a manager back in 2019. A complete jerk. read more

My car needed service within the first 30 days. I called, they fit me right in and they fixed the issue. So easy!!!! Most positive experience ever! read more

One of the worst experiences ever.... It all started out great. Found the car that I have been searching for endlessly. I applied for financing and got approved almost instantly. Got a phone call from one of the associates later within the day to discuss the rates and everything. Once Everything was settled, he put me on hold for a long time. Upon getting back to me, he gave me the news that the car I had reserved is nowhere to be found. Like, WTF, how is that supposed to happen. He told me he'll get back to me the next day which he never did. I called to follow up on the car, and one of the sales associate told me that he was able to locate the car and it was being used by another sales associate as a "loaner" car for a month. I was like what?! Of course mileage would go up on that car and would deplete its value without changing their price. I got a call back, unfortunately, I was not able to answer it and they left a voice mail stating that they were able to get the car back and to contact them right away which I did. The sales associate was able to reserve the car for me and already scheduled a delivery in my area. Later that day, I was wondering why I never got an email confirmation regarding this, which made me doubt them. I had to call back to confirm this schedule. I was, again, put on hold for a pretty long time which made me really doubt more. Once he got back to me, I was given the news that this car was already sold to somebody else. All the while thinking, due to this pandemic, online car shopping would be a breeze. Well all the breeze they did was quickly pull my credit score down due to this inquiry, a surprise for my wife down the drain and a hell of a bad night due to this experience... Never doing online shopping with CarMax ever again! read more

I decided to go to CarMax to buy my first car and Rocky was the man who helped me. He was absolutely fantastic in helping me along the way. As this was my first time buying a car I wasn't sure if I was going to feel comfortable asking questions or if the salesman was going to be pushy but he was patient, spent the whole morning with my husband and I and stayed by outside from walking in the door to driving away with my new car. If we ever need to buy another car we are definitely contacting Rocky first. read more

Im surprised that this place doesn't have FIVE stars! My husband and I stopped by here Friday night 11/20/20 to see a specific truck. As we walked in hand sanitizer is readily available and all staff is masked up. The first person we encountered was Lee. We explained we stopped by to see a specific truck and he took us out ready to sanitize it so we could get in and check it out. This particular truck did not work out for us and we left. Saturday evening we saw that a different truck had arrived that checked all our boxes. My husband called Sunday morning and asked for Lee. We wanted to make sure it was available before we drove all the way to Pleasanton. It was, he was expecting us, brought the truck out, again sanitized it before we got in. This is the first car lot that I've seen sanitizer, all employees masked up, and they sanitize the vehicle before you get in. I truly appreciate all the effort they are making for not only there safety but their customers as well. At no point did we ever feel pressured. We were never talked in to anything. I want to say we got there around noon and were out by 3pm ish. Due to Covid, everything is done over the phone, so we able to kick back in our car and do everything by phone with Lee. I have to say, this is way better in my opinion than sitting in a lobby waiting. While they were preparing the car for us to take home we only went in to to the building for the signing. Ahhh, the signing, usually where you're pushed in to added stuff you don't need or want and numbers seem to change. Welp, not here. Everything was on point. We walked in, sat down, I think our guy was Matt, he was behind plexiglass and there were two packaged pens sitting there waiting for us. Boom, Boom, Boom, we are done and out of there! I have to say this is the best car buying experience I have ever had. No haggling, no headaches, and we left very happy! Thank again to Lee for such a great experience and Carmax for making sure we were all safe! read more

James brasil and Cody did an excellent job on their part I had a rav4 hybrid which had coke spilled in the vents and causing the passenger side vents to be stuck They owned it completely and got it resolved 5 stars. it takes time to get an appointment but that's ok Some small nicks from the job done which could be cleaner. Thanks read more

Extremely disappointed in the lowball offer to purchase my Toyota Tundra. Previously purchased a car here, but will definitely not be back.

Overall, wonderful experience at CarMax in Pleasanton. The first time I went to, I explored the lot and had very little interaction with the sales team, which was fine. I made an appointment for a few days later to drive a couple cars. When I showed up for my appointment, I still had to wait for about 45 minutes (this is the reason for the 4 stars). After being helped by Carl, I couldn't have been happier. Carl was professional, friendly, and very knowledgeable. He helped me decide between a few different choices, helped with financing, and never was pushy or "sales-y." I decided on an option and purchased the car a few days later with Carl's help. My experience was made by Carl, and if I were to buy another car, I would buy from Carl. read more

I got to the car dealership in Pleasanton working very well with thank u to Porsche and lee to almost be out of there got accepted from the bank gave my paystubs stripped my car speakers There manager MONAE comes along the last min as I'm getting the keys after I already had spent $576 dollars to add insurance she comes and say they can't let me take the car without having a check or logging into a portal the company I work for is old school I cash my checks at Walmart she asked for a cancelEd check or voided how I don't have direct deposit was clapping all in our face saying I'm sorry u feel that way don't buy a car from here she is the big boss they have a car that I got accepted by the bank and that is insured Make it make since read more