The purchase of my vehicle was a bit slow took a few weeks because I was waiting for my vehicle to be shipped. Once arrived things went great there were some issues but they were upfront about everything that was going on. The Service Dept is Amazing @Gush and @Chasethey are so friendly courtesy and the customer service was and still is outstanding. "Gush" has been working with me since I have bring my vehicle in and has exceeded my expectations. He has never let me down. Chase is so friendly fun to talk to makes you feel at home. I will continue coming to Carmax and getting whatever is needed done. These folks here at the Pleasanton location are super duper awesome. Also, Giselle at the service desk when you walk in so cool and sweet and always have a smile on her face. She has always been great. I live in Antioch and will drive here to this location for my needs with my vehicle just because of the folks her and the kindness and the customer service I receive. Thank you guys. You're the best. read more

My wife and I made an appointment at 3:30 and drove over 30 minutes to check out a couple of their cars. We arrived a little after 3:30 spent maybe 5 minutes to even get checked in and just wandered around until 3:50 without anyone seeing us. Ended up leaving, receptionist was not very nice as well, would not recommend. read more

TRENT was our sales guy!!! He was amazing very efficient and friendly !!! 100% would recommend him for helping with our car purchase and experience read more

Enrique and Ally were awesome. The whole process was very easy. Traded in a vehicle and had one shipped up from a CarMax in SoCal. Great experience and I will definitely do business with them down the road. read more

I sold my first car to CarMax Pleasonton. Great experience overall. The staff was very professional and knowledgeable. They walk you through the whole process from start to finish. As a courtesy they will also give you a free ride home. read more

I bought and traded a car in at this location. Dealing with Carmax is defintiely a mixed bag. Read lots of reviews and be careful dealing with them. One of the good things is that you can shop online. I knew what I wanted so I shopped for about 3 months on various online sites. Finally found one - a 2021 BMW 330i with 29k miles. Carmax has a set price - no negotiating - take it or leave it. Price was good so I had the car shipped for $200. The bad - they only offered me less than 1/2 KBB for my trade-in. I took it because I didn't want the hassle of selling it myself. You do all this on their website which sucks. For a company who does the transactions online they need to invest more in it. For example, I had to upload my DL, car registration, proof of insurance etc 6 times! Everytime I logged in to check my status it would ask me to upload documents I already uploaded. You also deal with multiple people at different call centers. This wouldn't be so bad if their website worked well, but it doesnt. The real people at the store were all real nice and apologized for all the redundant work. You can take the car for 24 hour test drive which is what I wanted to do. But it required an insurance declaration that nobody told me about, including the website (bad). I could have easily uploaded off my PC but couldn't download it to my phone. So I just went ahead with the purchase. You have a 7 day money back return policy (good) although I've heard it takes a while to get your money back (bad). I took the car to my trusted BMW wrench for a pre-purchase inspection (PPI) which I highly recommend. He found no mechanical issues but did find the car had been painted in a couple of areas. The Carmax report showed no accidents so I suspect Carmax took out some dents and painted the car. Despite reviews saying the Maxcare is a good deal, especially on expensive-to-repair BMWs, I passed. I have a good mechanic and dont drive much. The Maxcare contract was 15% of the purchase price for 5 years, which only would pay for itself if a major repair like an engine or tranny. I drove my last BMW for 18 years with no major repairs so I took my chances. So, at the end of the day I'm happy with my purchase. If you want to buy a car from Carmax - BE CAREFUL. Deal with a real person at the store and that might help with the sucky website. And definitely get a PPI. read more

worst experience ever. i made it very clear I was only browsing to explore options and they tried to force a car on me. They also got mad when I said no multiple times. The sales managers is one of the worst I have ever dealt with. My credit was ran with SEVERAL different banks without my knowledge. read more

I sold my 2015 Lexus RX 350 car today. I compared quotes online between CarMax and Carvana. CarMax had the higher quote. I was anxious after reading some of the reviews on here about how it could take 2 hrs to sell your car. I made an online appt that said Express. I arrived at 11am and was able to leave by 11:40am with check in hand. The check was the exact number from the online quote. No questions asked during car inspection. Easy peasy! I would sell my car with CarMax again. read more

The whole experience was amazing! I got an online quote, made an appointment, they inspected the car and gave the same offer I got online. Staff very friendly and helpful and fast. My appointment was at 11:30am and I was done at 12:30pm! read more

I absolutely love CarMax. It offers my kind of sales environment. All the cars are open. You get to walk all over the lot, sit in any car you want, open the hood or the trunk. If you need help, you can just ask one of the sales people. Love the "No Haggling prices". Love how quick you can get a trade in offer and usually better than most. And they offer warranty if you want one. It is my new Disney. read more

Jerry helped us today. The process was quick and thorough, it was pretty busy so if you want the process to go even quicker do your application online and don't come on a weekend. Car was brought out promptly and super well maintained. We ended up getting warranty for the car and had an issue with the battery but they got us a repair quickly in our city so we don't have to drive an hour away. First time buying from carmax, sucks that's you can't haggle prices but at least you know what you're paying for. Excited for my new car. Thanks again car max! read more

I came to LOOK at cars with my husband. A person named Aria kept lying about the mileage on each car. There was one where he claimed a car was 33k miles but when I started the car, it was 73k. He also followed me EVERYWHERE, didn't really let me take the time to look around. He then pressured me to buy a car , along with the other coworker (I forgot his name.) It was super hot and I was telling him that my 4 month old BABY is overheating and we need to leave to go buy my baby a fan across the street. He didn't care. He kept negotiating prices and following us . My baby has health problems already. I repeated it 5/6 times that he is OVERHEATING. AND THEN, he said "no your baby is fine." He then had the audacity to TOUCH MY BABY without my approval of doing so. DO NOT GO HERE!!!!!! read more

This terrible experience was entirely due to the poor service provided by the service advisor. i am very dissatisfied with the service I received from the service advisor at pleasanton.She promised to call me back but I never received a call. I also tried calling back, but my calls were not answered. In addition, her attitude during our interaction was arrogant and unprofessional, which is completely inappropriate for someone working in customer service. read more

Sold my car here. Delt with Zharia in the business office. She is outstanding and made everything easy. Appreciate her very much!

I found a vehicle I wanted. I booked an appointment to test drive and buy it. Prior to going in, I had gotten financing and insurance arranged. Drove an hour to get there and arrived on time for my appointment; was told that they were running a little behind. The little beyond turned into an hour... technical difficulties led to another 30 minutes while my husband, kids, and I sat outside waiting to test drive. Finally decided to just leave. I did not feel like they valued my time. read more

I'm selling my 2017 Cadillac (salvage title but completely restored) and got a great price quote online. Just take it down for a look. Not only did they not meet the low end of the quote, they didn't meet HALF of the low end. I left. Get home and find when they tested the A/C it longer blows cold. I called them up, and of course they deny any responsibility. Won't even have their guys look it over. Just a heads up. read more

Got an offer online for my car. I stopped by, scanned the barcode and activated my offer. They inspected my car. Everything checked out. They honored the offered price. I agreed to proceed with the sell. I still owed some money on the Loan so Carmax called them up and sorted everything out. The whole process took about an hour. I signed some paperworks agreeing to the prices and everything. They gave me my check and I was on my way. Very nice group of people working here. Would recommend friends and family to come here to buy or sell their cars. read more

Great experience selling the wife's car. Zero pressure. Took a while but I didn't expect it to be fast. Thanks!

My business is in Pleasanton and I have purchased 4 trucks from the Pleasanton CarMax. I have had issues with 2 trucks but the last purchase was the worst experience I have ever had. I paid $42,000 for a 2024 F150 with only 3,000 miles on it. CarMax said the truck was in great shape and passed all their inspections. I paid to have it shipped down from Reno. After having the truck for one week we found an exhaust leak and took it to Livermore Ford. Livermore Ford found a laundry list of problems and bad history on the truck. The frame was damaged, engine was replaced, along with many other problems. This means that CarMax really didn't check the truck or they lied to me. Thank God we found the problem before the 10 day return policy was up. I will never ever buy another truck from CarMax. They should be held legally responsible for lying about the vehicles they sell. DON'T BUY FROM CARMAX!!!! read more

Bought a 2019 ram 1500 from Carmax Pleasanton. 20 something days after their 90 day warranty was up, the engine completely failed on me. Took it to the shop and was trying to deal with Carmax legal team as we were hoping that they would take care of maybe a portion of the repair cost, but instead they were not wanting to take on anything. Come to find out, it needed to be a whole engine rebuild quoted at $9600. I shop at Carmax because they pride themselves on having quality used vehicles - but let me tell you , you're better off purchasing from a private seller to avoid everything that comes with purchasing a vehicle from a dealership. The reviews are low for a reason here - so please DO NOT BUY FROM CARMAX read more

Came here to sell my old Honda Civic. All and all, an okay experience. One issue I have is how long the process takes. As I scheduled an appointment, I was under the impression that it wouldn't take very long. Also, in their email confirmation of my appointment, there's no information regarding how long the process is. I just want to let others know, PLAN ON BEING HERE 3-HOURS for sell only. I wish I'd known this ahead of time. read more

I made an appointment to bring my 2019 Lexus RX350 to get an estimate to sell it. I was selling the car that had low mileage as I was in the process of buying a hybrid suv. The appointment went well and within a few hours I was leaving Carmax with a check in my hand. I truly appreciate quality, timely and professional customer service! read more

Car max...because the agents are hourly/salary paid and not by commision, dont expect to get that pushy customer service because they are a haggle free company. The car buying process was really straight to the point, you like it, get pre approved, accept the terms and sign. We were working out a few financial aspects and SEAN was very patient with us answering my thousand questions, he didnt force us to buy their service warranty like others stated but he did give us the pro's of it. Happy with our purchase and glad it all worked out, will definately update hoping we dont run into any issues with the car. Thank you sean for all the help ! read more

Recently came here because I want to sell my 2006 Honda. Friendly staff and wait times are not long at all. The appraisal and selling process was very straight forward and easy! You bring your car in and they take about an hour to test drive your car and then write up an appraisal offer for you. The offer is good for 7 days. CarMax offered me a very reasonable amount for my car so I went back the next day with my pink slip and registration documents to sell my car. Super smooth and easy process. Within the hour, I received my check and they helped me process the DMV paperwork so I was not liable for the vehicle anymore. This was much easier and less time consuming than me trying to sell my car privately! read more

Nice vehicle...however it took almost 4 hours to complete the paperwork. So frustrating and disappointing. Especially since the last time I purchased a few years ago I was out in less than one hour. SAD read more

This place sucks. I got an appraisal on my car for trade in and was unable to turn in the car that day. They told me the offer was good for 7 days and I called bc I could not get back there to turn in the car until 8 days (12 hours) later and I went through the trouble to call them and was assured there would be no problem over the phone since I had put less than 100 miles on the car no accidents nothing. When I got there they said they had to reappraise the car bc it was 12 hours past 7 days well the new appraisal was $1000 less with no reason stated. They could not even print out my old appraisal to see what the differences were. This is a bait and switch. I was going to buy my new (to me) car from them and decided to go elsewhere given this bait and switch. read more

We needed to sell one of our vehicles and turned to CarMax website since I saw the commercial a few days prior. Got an online quote and scheduled an appointment for Sunday afternoon. Arrived and checked in to the main area and was told to proceed to the left side. There were two representatives at the help desk with one already assisting someone. Oscar and I exchanged eye glances which meant he's available. Greeted him and showed him my printed offer letter. He informed me to get my phone and scan the qr code to do the check-in which I complied. Gathered my items and said he will be with us shortly. We checked the vehicles on the lot, hung out at the kid's corner and finally settled down in the main waiting area. The whole transaction took about an hour and some change to complete. Smooth transaction and only know about the selling you vehicle aspect of it. Buying/trading your ride could be a little different. They also offer free coffee and snacks/beverages at the vending machines that take apple pay. Kudos to Oscar and Amber read more

CarMax - Waiting room - Used Car Dealers Near Me - Pleasanton, California

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Made an appointment online. A Carmax person called me to ask why I was selling I wanted a fair appraisal for my car and it was a waste of my time. 1 hour from my appointment I received a disappointing offer. I'm certain this was not a fair offer for an excellent condition vehicle, $13K less than KBB. It was almost a joke. read more

I would like to give a shout out to Dylan for providing extra good customer service to us along with follow up on the phone and through email. It is so hard these days to get a sales person who remembers to do everything. read more

I bought a car from CarMax in San Jose that needed some repairs. I made an appointment for service at the Pleasanton location since it is so much closer to me. During the process, it was discovered that something in the system was entered wrong and additional communication was needed between the two locations (San Jose and Pleasanton). Sounds like a headache right? Wrong! Miguel at the Pleasanton location was nothing short of AMAZING! He thoroughly explained everything that was happening. He then followed up with me not once but twice to "check-in" and give me updates. Where they do that at?! LOL seriously the customer service I received from Miguel was incredible. He handled my situation with urgency, humor, and professionalism. I can't say enough great things about the experience so far. read more

Came in to get my car appraised and trade in for another car. Even called ahead to make sure we would be taken as it was about an hour and half before closing time. When we got there, we were given to a sales rep -Injila Fakiri. She was completely uninterested in our business. Asked no questions about our trade in car besides the bare minimum to generate a lowball quote. We asked to go look at the other car we had our sights set on and she told us to go ahead and go find it. We got to the end of the car lot and realized it wasn't open so we had to go back and ask her to come open it. Zero interest in selling us on the car and she had no knowledge of anything beyond what was available online. Ultimately, the appraisal was lower than a week prior and she couldn't speak to why. We also asked about financing options and she told us whatever was online was probably right. We left and will be taking our business literally anywhere else. read more

Our sales person, Sean, was exceptional from the initial selection of the car through the delivery of it in San Diego. This was an exceptionally difficult transaction because we were buying the car to take to our home in Mexico, but couldn't transport the car cross border with only a temporary permit. Working with Sean we can came up with a workaround that allowed us to achieve our objectives. Without his patience and tenacity, this deal would not have occurred. read more

I sold a car, it was easy. They paid exactly what was quoted before I arrived. The entire process took about 45 minutes. Staff were pleasant And it was a no hassle experience! read more

This was our first experience with CarMax, from the first interaction to the completion of selling our truck to Carmax it was easy. Staff were efficient and friendly. I would not hesitate to do business at CarMax in the future. read more

Our first stop to car shop. We were invited to browse the lot, no pressure. So ... adventure here we come in the searing heat...we were told if we found something come back in and someone would help us. There were many names posted for appointments on the board. Fast forward to the car lot. We searched about 2 rows and the heat was intense. We were almost going to turn around to the main sales office when we spotted a white volkswagon then a yellow fiat. Took photos on our phone of the info posted on the car side window and the license plates. Once inside we were assigned to a sales person. After 2 test drives and deciding on financing, credit check and Carmax Care servicing figures, a downpayment check was written. Car was sent down to be cleaned and presented with a huge ribbon prop for photos, keys given then away we drove with the "new" car by 9:24 p.m. Returned the next morning at 10 am opening for an appointment to get an appraisal done as we had arrived in a rental car, left that there overnite and brought Rattles in, said goodbye to her for her years of service crosscountry and numerous road trips to various National Parks. The greeter, finance person that closed us out last night and Rocky who we met this morning were very smiley and made what usually is a stressful experience, a virtually painless one. Since the price is set and no haggling it cut down on alot of time coupled with you select on the computer while you are still with the salesperson how much coverage you wish and terms of deductible amounts.i read more

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We had the best car purchasing experience ever - and it was all because of Chase Partridge, the sales manager. Professional, friendly, non-pushy, and just overall amazing. Thank you for changing my mind about car salesmen, you proved professionalism exists in this field. Sheena loves her car! and Mama walked away super happy and how you treated us. Thanks Rennu read more

CarMax - CLA 250, 2022, 912 miles - Used Car Dealers Near Me - Pleasanton, California

Had a car shipped to my local store. I asked for a 24 hour test drive and was told no. I told them that this model year is missing significant features like a 360 camera and it also had some rattles in the sunroof and hatch and some other things and that I would like to try it out in the real world to see if those features were a dealbreaker. They flat out said they were not authorizing it and gave no reason why. They said that I should just buy the car and return it within 30 days if I don't like it. THIS IS DURING A PROMOTION WITH DUNKIN WHERE THEY ARE ADVERTISING THEIR 24 HOUR TEST DRIVES. Keep this in mind before you spend money to have a car shipped only to be denied one of CarMax's highly promoted policies. read more

CarMax - What's in this photo? Irony. - Used Car Dealers Near Me - Pleasanton, California

Just the thought of selling my car gave me a headache, but CarMax made it so simple! We took my 2013 Honda Civic to be appraised, and offered me more than I was expecting! After you get your appraisal, they require a 1-mile "test drive" before you can officially sell your car. They handle all of the paperwork--all you have to do is sign! Gisel walked us through the process and made it as stress-free as possible! I also felt very safe here in terms of COVID--all staff members were wearing masks, hand sanitizer was readily available, social distancing markings/signage everywhere...they even have individually wrapped pens for signing the paperwork! I would highly recommend CarMax if you're looking to sell your car read more

CarMax - Sold my car! Bittersweet feeling :( - Used Car Dealers Near Me - Pleasanton, California

I have bought and sold vehicles since 1969 (good year). I have sold them privately and bought them from dealers. I find, selling vehicles privately invites haggles, unwanted buyers, and unsure deals. Selling vehicles through CarMax saves a lot of time and hassles. Surfed through KBB, CarMax, etc, I've decided on CarMax. Although I have an appointment with them, it still took about 2 hours for the transaction to complete. The people are great but the process is slow, probable contacting a third party for reports (DMV?). I would probably use CarMax again with my other vehicle which my daughter doesn't use. read more

My review is for selling my 2000 Ford Expedition to CarMax today. I'd already purchased a new vehicle through a private seller and through COVID I'd had enough private sales and dealing with the DMV (still waiting on title and vehicle transfers after 2 months - huge hassle). I knew CarMax would take care of the DMV from research, though I wasn't aware until today they have their own certified DMV staff onsite which is awesome! This DMV transaction will probably go through before my other two from Aug and Sept. I wasn't sure what to expect except a month ago I'd looked online and they were offering online appraisals so I knew they would offer around $1200. If I were to sell privately I would have listed for $2K and settled for $1700, so the $1200 without hassle would be fine by me during these crazy COVID times. When I went back online I saw they were doing appointments only at this tine for appraisals so I scheduled 2 days ago, went in today 10 min before my 1 PM appt time. The gentleman that greeted me explained the process, to wait in my car, and an appraiser would be out. He went through approximate times for the entire process and stated it would be about 45 min total as the appraiser would send his findings back and then he would be out to review the offer. I wish I paid better attention to names. The gentleman that did the appraisal was kind, patient and though wearing a mask, had a warm feeling of a smile. It was a pleasure to interact with him. About 15 min later, the first fellow I spoke with returned with my appraisal of $1000. It was about as I expected and just wanted to get this task done so I could stop paying insurance on an extra vehicle and avoid dealing with Craigslist, private sellers and mostly, the DMV! He had me drive my truck to the service bay for a test drive and leave my ID, title and registration at a desk inside. I was then asked to wait out front while they took it for a test drive. About 5 min after I dropped all documents off I saw them drive out with my truck. That was fast! It did take about 15-20 minutes once I saw them return from the test drive before anyone came to find me. Everything else was so fast and smooth I actually worried for moment they were going to change the offer. However, that wasn't the case, they had to scan my ID and get documents in order for me to sign.. well now, that doesn't seem that long after all. I had another gentleman help me with the final paperwork. No sales, no hidden agenda, just a great explanation of everything I was signing. He also asked if I had FastTrak, "yes", and that I should remove my vehicle from that. I took care of that task while he handled the DMV papers. He then reminded me to cancel my insurance, which I did on my Uber Ride home. I did ask about a Lyft ride home as I'd heard they did that. However, he explained with COVID they stopped that and apologized they didn't have that available. However, this was the easiest car transaction I've had to deal with from start to end, including appraisal was just over 90 minutes. All COVID guidelines were covered, I didn't encounter anyone that seemed to be having a bad day. It seems the employees here enjoy their job, perhaps because it's all "no-haggle". It was explained to me the cars on the lot are no older than 5 years old and others are auctioned on Wednesday - that's where my old faithful will find it's new home. Glad to have that out of the way so I can get back to waiting on hold, writing letters and sending endless emails to the DMV for my new trailer and truck purchases through private sellers... CarMax is the way to go if you want a fair price on your old vehicle (figure about $700 less than you'd get in a private sale - WORTH it!) and it appeared to be very low pressure on those looking to buy as well. Make an appointment for your appraisal and if you make one for a new car purchase you get your own priority parking space while you shop. read more

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