It sucks when one bad experience with one salesman ruins it for the rest of the team. Everyone…read moredeserves a second chance!! Five years later, and after giving the current team a shot, I was finally able to get what I wanted and mutual terms and wasn't just told what I wanted to hear, but they actually made it happen. Khalil soooo much patience and positive outlook, he and Gianni who never forgot to follow up with me. Nick who worked with Khalil and gave me a brutally honest yet best help I have had almost ever at a dealership and then JR who worked on some great deals on extra coverages. And then Joe, coming in with a couple favors/offers himself (i'll keep the one a secret)! Oh wait.... Did I mention Khalil. Getting me from not wanting to come in to 5 visits since my purchase on Monday. Sitting here waiting on my detail now, let see what kind of review i'll give the service department

Beware of JR! King of SCAMMERS!!! Let's not forget Gianni. Be careful with these two…read more Beware: $8,000 in stealth add-ons, predatory financing, and hidden mechanical leaks. If you are considering purchasing pre-owned inventory here, inspect the vehicle underneath with a flashlight and read every single line of your contract before signing anything. We arrived with thirty thousand dollars cash down to purchase a used 2024 Jeep Wrangler Rubicon advertised at 35,658 dollars. What followed was a textbook exercise in predatory dealer practices: 1. Massive payment and contract packing: When they printed the California 553 sales contract, they tacked on 8,095 dollars in backend dealer add-ons we never requested, including a 2,400 dollar ceramic coating, a 1,200 dollar tire and wheel package, and an astonishing 4,495 dollar aftermarket service contract through USWC. 2. Tied selling and refusal to remove optional add-ons: When challenged, they dropped the tire and wheel package and discounted the ceramic coating to 1,200 dollars, but flatly refused to remove the 4,495 dollar warranty. That left 5,695 dollars of pure markup forced into the deal. When we tried to purchase the vehicle cleanly, they attempted to lock us into a 72-month loan at 12.99 percent APR, adding 6,807.95 dollars in interest and bringing the total sale price past 51,800 dollars. 3. Undisclosed mechanical defects on commercial fleet inventory: The vehicle was a former commercial rental unit from Nevada. During our physical inspection, we found an active, grime-caked fluid leak coating the transfer case. A third-party aftermarket warranty would have routinely denied this repair as a pre-existing condition. On top of that, the vehicle had an open, unaddressed fire safety recall.  We walked away. They will show an attractive price online to get you through the door, only to attempt to inflate the vehicle total past 51,000 dollars on paper using junk fees and long loan terms. Protect your money and take your business to a dealership that conducts business transparently.

I spent almost a year looking for the right car and walked away from several dealerships because…read moresomething just didn't feel right. I'm so glad I waited because I ended up at Nissan Infiniti in Dublin, CA. I bought my car on July 7, 2026, and I've been loving it ever since. From the first conversation to driving off the lot, everything went smoothly. Darren, my salesperson, was polite, knowledgeable, and never made me feel pressured. I highly recommend you ask for him when think about buying a car. Vishal in finance made the paperwork easy to understand, found me the best APR, and explained everything thoroughly. They gave me a reasonable price for my trade-in, the car was beautifully detailed, and the price of my new car was very reasonable. There were no hassles, no gimmicks, and no high-pressure sales tactics--just honest, professional service from beginning to end. I've bought 12 cars over my lifetime, including cars for my sons when they learned to drive, and I can honestly say this was the easiest and most enjoyable car-buying experience I've ever had. I highly recommend Nissan Infiniti in Dublin, especially Darren and Vishal. If you're looking for a dealership that treats you with respect, communicates well, and makes the entire process stress-free, this is the place to go. Thank you for making what is usually a stressful experience such an enjoyable one!

Avoid this dealership. Brought in car for oil change. They told my wife battery failed test and…read moreneeded to be replaced. I declined a new battery believing battery was still under warranty at Walmart. Get home and realize the battery had been purchased at Nissan dealership and was under warranty. Next day wife drives the car back to this dealership. Now, realizing it's under warranty the service rep who tried to sell me a new battery yesterday instead insists on a multi hour "deep charge"stating it will be over 3 hours (past my already 1 hour wait) with no loaner available before they can decide if they will honor the warranty. I left and instead purchased a new battery at Walmart. They lost all my trust and business over a $300 battery . Pitiful

The purchase of my vehicle was a bit slow took a few weeks because I was waiting for my vehicle to…read morebe shipped. Once arrived things went great there were some issues but they were upfront about everything that was going on. The Service Dept is Amazing @Gush and @Chasethey are so friendly courtesy and the customer service was and still is outstanding. "Gush" has been working with me since I have bring my vehicle in and has exceeded my expectations. He has never let me down. Chase is so friendly fun to talk to makes you feel at home. I will continue coming to Carmax and getting whatever is needed done. These folks here at the Pleasanton location are super duper awesome. Also, Giselle at the service desk when you walk in so cool and sweet and always have a smile on her face. She has always been great. I live in Antioch and will drive here to this location for my needs with my vehicle just because of the folks her and the kindness and the customer service I receive. Thank you guys. You're the best.

My wife and I made an appointment at 3:30 and drove over 30 minutes to check out a couple of their…read morecars. We arrived a little after 3:30 spent maybe 5 minutes to even get checked in and just wandered around until 3:50 without anyone seeing us. Ended up leaving, receptionist was not very nice as well, would not recommend.

I had an excellent experience with Chimge Shatar yesterday! I purchased my very first car, a 2026…read moreLexus RX 350h, and I couldn't have asked for a better experience. Chimge was incredibly helpful, knowledgeable, and professional throughout the entire process. She was very well-informed about her work and took the time to answer all of my questions and make sure I felt comfortable with my purchase. I'm so grateful for her help and would highly recommend Chimge to anyone looking to purchase a car. Thank you, Chimge, for making my first car-buying experience such a great one!

Had a great service recently at Lexus of Pleasanton. The service advisor Jason Portillo…read moretook care of me and made certain everything was done to my satisfaction.

I pass multiple dealerships all empty.No RAV4 there's one in dublintoyota but it's sold!And we met…read moreBobby Mesina a filipino.He try his best to get us a car.He talk to the boss,finally we got 2026 Toyota Rav4 XSE way more nicer in black.The whole family is happy.I'll bring all my friends and family to Mr.Bobby of dublintoyota.

A rocky start that was completely turned around by two great people -- Najib Noori and Rohan…read moreSharma. Our experience with Dublin Toyota started off on the wrong foot. We had put down a $2,000 hold deposit on a specific vehicle, and the communication and customer service we received from the original sales associate left a lot to be desired. There were some pushy and rude interactions that honestly had us questioning whether we even wanted to move forward with the purchase. When we finally came in on Labor Day, things unfortunately didn't start much better. As soon as we walked through the door, a random gentleman at the front desk said, "Oh wow, she's finally here," followed by laughter. Maybe it was intended as a joke, but given everything that had happened leading up to that point, it didn't feel welcoming or funny at all. At that point, we were genuinely prepared to walk away and request our $2,000 deposit back. Thankfully, that's when Najib Noori, the sales floor manager, completely changed the experience for us. He brought us into the customer relations office, sat down with us, listened to our concerns, and was extremely welcoming, professional, and helpful. He never made us feel pressured or uncomfortable. Instead, he understood why we were hesitant and worked with us until we felt comfortable moving forward. Honestly, if it wasn't for Najib, we would have walked away from the purchase. He did what great management should do -- he listened, understood the situation, and made us feel valued as customers. From there, we worked with Rohan Sharma in Finance, and he was equally fantastic. Rohan made the financing process easy and comfortable. He showed us two loan offers and explained that only one had come back initially, while the second approval was still taking some time. He told us that if the second offer came back with a lower interest rate, he would call us and use that option instead. And he actually followed through. As we were walking out toward our new vehicle, Rohan literally came running out to us to let us know that the second loan had come back with a lower percentage rate and that he was going to use that offer for us. We were genuinely so happy and grateful that he took the extra step to make sure we received the better financing option.That kind of service is what you hope for when making such a major purchase. So while our initial experience with the sales associate and front desk interaction was disappointing, Najib and Rohan completely changed our perception of Dublin Toyota. They turned what could have ended with us walking away and getting our deposit refunded into a purchase we ultimately felt good about. Huge thank you to Najib Noori and Rohan Sharma. You two were the best part of our experience and made us feel comfortable, respected, and taken care of. Thank you, fellas, for making our experience what it should be for every customer who walks through those doors. Dublin Toyota -- take care of these two. They're a great representation of what customer service should look like.

An amazing car buying experience at Dublin Kia! From the very beginning, we were impressed by Ilyas…read moreand Nader's professionalism, communication, and transparency. We were shopping around online and other dealerships for an 2026 Kia EV9, and the team at Dublin Kia was *exceptional* and a true standout. We felt cared for, listened to, and end-to-end had a wonderful experience. We also traded in our car, and were so impressed by their competitive offer. We are truly grateful for the team, especially Ilyas and Nader! There are a lot of options when buying a car, and they stood out above the rest! They've followed up and made themselves available to answer my questions with so much care and ease - as if we were family! We had our sons with us, too, and they were so kind and caring with them! Couldn't recommend Dublin Kia more!

Where do I start? My KIA EV9 infotainment screen got into a…read moreboot loop after an OTA update. I assumed that the update just failed. I googled it and apparently when that happened you can go to any kia dealership and they can update your car's software for free. I went to the dealership, and they told me that I would have to replace the whole infotainment system. At first they quoted me 6.5k. Then they gave me a used infotainment system so I only paid 2.5k. And it took them a month to replace it, though luckily I got a loaner in the meantime. I get the car back, the next day when I turn on my car, and the infotainment doesn't turn on. So I take it back to the dealership. This time they do try just updating all of the software updates. During one of the updates, the customer support person literally tells me that he saw the boot loop happening again, and then they update it again, and it solves it. I get my car back after 2 days. My car doesn't make it out of the parking lot before the infotainment screen freezes. I drive it back so they can take a look at it. This time it takes them a month and they have to replace all of the wiring. Towards the end of when they are working on it I go out of town for a week, Saturday to Saturday. They get the part on the Tuesday I am out of town, and text me when they get it. I assume they are working on it, and then testing my car until I get home. The Monday after I get back I call them, and they haven't even started on the fix. They've been working on "emergency" work. They're not an ER, the cars won't be more broken if they did my car first. Finally, after a month from the third time I brought in my car, two from the first time I brought in my car. I get my car back. It costs me another $4k. My car's infotainment system still doesn't work, but at this point I turned off the wireless charging port for the phone, the fingerprint scanner, and it works like 90% of the time. It only fails when my car overheats. TL;DR: Two months and $6.5k later, and I could've replaced that by doing software updates myself and turning off wireless charging and fingerprint reader.

I would write individual reviews for everyone who has helped me throughout my recent vehicle…read morepurchase, but honestly, that would take forever! So I wanted to take a moment to recognize everyone at Dublin Chevrolet Cadillac who has assisted me with the purchase of my 2024 Buick Envista ST. My experience started online. I had been searching for a vehicle when I came across an Envista at Dublin Chevrolet that caught my eye in all the right ways. I reached out online to inquire about its availability and received a response from Anthony in Internet Sales, who assisted me with my initial inquiry and scheduled an appointment for me to come in the following week. Although I never had the opportunity to meet Anthony in person, I appreciated his responsiveness and assistance in getting everything started. When I arrived at Dublin Chevrolet for my appointment, I was introduced to Randy, one of the floor salespeople, who took over from there. During our conversations, I learned that Randy was fairly new to this career, but based on my experience with him, you honestly wouldn't know it. Randy took me on my test drive, answered my questions, and ultimately helped me finalize the purchase of my car. I hadn't purchased a vehicle since 2018, so naturally I had plenty of questions throughout the process. I appreciated Randy's patience, personality, and the comfortable, no-pressure interaction we had. What has impressed me even more is that Randy's assistance didn't end once the sale was completed. My Car is currently back at the dealership while several concerns are being addressed, and the dealership provided me with a loaner vehicle to use while my vehicle is being serviced, which I greatly appreciate. Having transportation available has made the process much less stressful and allows the service team the necessary time to properly address my concerns. Randy has also continued to communicate with me throughout the process and even reached out over the weekend to provide me with an update on my vehicle. That kind of follow-through after the sale means a lot to me. David has also been incredibly helpful, particularly with my credit-union financing. From the beginning, it was important to me to finance through a credit union, and David worked with me to help make that happen. Even after the purchase, when I reached out looking for an update on my vehicle, he took the time to check with the service department and get information for me. I really appreciated him continuing to assist me after the sale. Eugene worked very hard on the financing side when an unexpected issue came up with my original credit-union approval. I originally came into the purchase with a credit-union preapproval at a certain %, and although my final APR ended up being slightly higher than I had hoped, I sincerely appreciate the amount of effort Eugene put into finding another financing solution and getting everything finalized. He stayed engaged and worked hard to get me the best option he could under the circumstances. I also want to recognize Moe, the Executive General Manager. When I reached out regarding my financing situation and some concerns with the vehicle, Moe responded personally and immediately involved his team. What I appreciated most was his willingness to take ownership of the situation and make it clear that he wanted the vehicle properly inspected and my concerns addressed before it was returned to me. My car is currently still with the dealership while several items are being addressed, including replacement of a windshield that had a crack evident at the time of delivery, along with some additional concerns I asked the team to inspect. Since that work is still in progress, I can't speak to the final service outcome just yet, but I can certainly acknowledge the communication, responsiveness, and attention I've received so far. No vehicle-buying experience is necessarily going to be perfect from beginning to end. For me, what says a lot about a dealership is how the people respond when something unexpected happens after the paperwork is signed. So far, Randy, David, Eugene, Moe, have continued communicating with me and working to address my concerns rather than making me feel like I was on my own after the sale. So instead of trying to write individual reviews for everyone--which really would take me forever -- I wanted to say thank you to the entire team for your patience, communication, professionalism, and continued assistance throughout this experience. I'm looking forward to getting my car back, having everything resolved, and finally being able to fully enjoy my new car!

Hello, To Whom it…read moreMay concern: "Extremely Disappointing Service Experience at Dublin Chevrolet". Service Manager (Reed) Service Advisor (Christiana Long) I brought my 2004 Chevrolet Silverado work truck to Dublin Chevrolet for what should have been straightforward repairs involving the rear end and intake gaskets. Unfortunately, my experience with their service department has been extremely disappointing and concerning. When I brought my truck to Dublin Chevrolet, the truck started and ran. After approximately four days, they still had not properly diagnosed or repaired my vehicle. Even worse, I was later informed that my truck was now stalling and no longer starting/running properly--a condition it was not in when I originally brought it to them. What made the situation even more frustrating was the communication regarding fuel. I was initially told that my truck did not have gas, and there was an attempt to charge me for fuel. I was then contacted again and essentially told, "Oh, your truck is stalling now?" This raised serious concerns for me about what happened to my vehicle while it was in their possession. I also spoke with the Service Manager, and unfortunately, I found his response to be extremely nonchalant and dismissive. He provided me with no reasonable explanation as to why my truck was now experiencing problems that it did not have when I dropped it off, nor did he provide any meaningful solution or advancement toward resolving the situation. This is a work truck, so having it unnecessarily out of service directly affects my ability to work. I brought Dublin Chevrolet a running vehicle requesting specific repairs. I did not expect to receive my truck back--or be told about it--with an additional starting/stalling problem that did not exist beforehand. At this point, I am requesting accountability, a clear explanation of what occurred while my truck was in Dublin Chevrolet's possession, documentation of any diagnostic work performed, and an appropriate resolution regarding the new starting/stalling condition. Based on my experience, the lack of communication, failure to diagnose the vehicle within four days, conflicting information regarding the fuel, the new mechanical issue, and the dismissive response from management have made this an extremely frustrating and unacceptable service experience.

We had an amazing experience purchasing our new Truck at GMC Dublin. Mohammed M. Was personable,…read morehelpful, NOT pushy. Respected time and space needed to make the decision without being told that we needed a min. He just knew. Would absolutely purchase another car with him. This is also the second vehicle in 2 years we have purchased from this dealership and both times a wonderful experience.

Disrespectful Sales Experience & Unfulfilled Promises…read more We purchased a new 2026 Sierra 1500 Denali here, and while we enjoy the truck, the customer service from our salesperson, Perry, was completely unacceptable. Throughout the entire process, Perry consistently ignored me and would only greet or speak directly to my husband. This happened every single time we arrived at the dealership. I am an equal driver of this truck, yet whenever I spoke up or asked a question, he talked down to me and completely dismissed my input. The blatant chauvinism made for a deeply uncomfortable buying experience. Despite this, we moved forward with the purchase. On delivery day, we pointed out a part on the vehicle that had noticeable discoloration and needed to be replaced. Both Perry and the Manager promised it would be taken care of right away. It has now been a full year, and the replacement part has still not been delivered or installed. Buying a premium, brand-new vehicle should be an exciting experience, not one where you are treated like you are invisible. Waiting a year for a promised fix is entirely unprofessional. Avoid working with Perry if you want a respectful, honest car-buying experience.

Great experience leasing my new EV here. Alejandro made the whole process smooth and easy --…read morepatient, straightforward, and never pushy, even through some back-and-forth on pricing. He took the time to walk me through the lease terms clearly and didn't try to oversell add-ons I didn't need. Still finishing up a couple of last steps (getting the app set up and picking up my home charger tomorrow), but based on the experience so far, I'd definitely recommend asking for Alejandro if you're shopping for an EV lease here.

Fantastic dealership, great people, and great integrity. Shout out to Danny for being a fantastic…read moresales rep, shout out to Kamron for being an awesome manager, and shout out Everardo for being a fantastic service advisor. I bought a used 530i and I noticed the lane assist camera wasn't functioning, we all thought it just needed a calibration and I was informed it would be taken care of at no cost. Once Everardo got it, he discovered it was because the windshield had been replaced at some point by a non oem windshield, and that was the problem. Obviously it's a lot more expensive for the dealership to cover an oe windshield replacement when compared to a camera calibration. I signed for the car as is, they could've totally screwed me if they wanted to, but that's not East Bay BMW's style, they told me that it would work and they made good on their promise, even though it was more work than anticipated. Legally speaking, they didn't have to do that, and most dealerships would've taken the opportunity to make some money there. I'm blown away by such honest business in this day and age, it's so uncommon, especially when dealing with larger companies. But these guys are awesome. And to top it off everyone is hella chill, friendly, and fun, but still professional over there. Salute!

We love Dublin Cadillac we had the best experience. Anthony Valdez was the best salesman! One of…read morethe smoothest and quickest transactions. We are proud of this hard working kid and his new purchase.

A Car-Buying Experience to Remember!…read more If you're looking for a great car AND great customer service, look no further than Dublin Cadillac! I've been using this dealership for six years, and once again, they did not disappoint! A special shout-out to Anthony Valdez, who was absolutely wonderful. From the moment my family and I walked through the door, Anthony greeted us with a friendly smile and made us feel right at home. Anthony went above and beyond to make sure we were connected with the right people to meet our needs and made the entire car-buying experience smooth, enjoyable, and--most importantly--memorable! After six years of doing business with Dublin Cadillac, I can honestly say that great cars + great people + great service = a winning combination! If you're in the market for a new ride, Dublin Cadillac is the place to go--and ask for Anthony! You'll be glad you did! Thank you, Anthony and the Dublin Cadillac team, for another great experience! ~Karen J.