An amazing car buying experience at Dublin Kia! From the very beginning, we were impressed by Ilyas and Nader's professionalism, communication, and transparency. We were shopping around online and other dealerships for an 2026 Kia EV9, and the team at Dublin Kia was *exceptional* and a true standout. We felt cared for, listened to, and end-to-end had a wonderful experience. We also traded in our car, and were so impressed by their competitive offer. We are truly grateful for the team, especially Ilyas and Nader! There are a lot of options when buying a car, and they stood out above the rest! They've followed up and made themselves available to answer my questions with so much care and ease - as if we were family! We had our sons with us, too, and they were so kind and caring with them! Couldn't recommend Dublin Kia more! read more

Where do I start? My KIA EV9 infotainment screen got into a boot loop after an OTA update. I assumed that the update just failed. I googled it and apparently when that happened you can go to any kia dealership and they can update your car's software for free. I went to the dealership, and they told me that I would have to replace the whole infotainment system. At first they quoted me 6.5k. Then they gave me a used infotainment system so I only paid 2.5k. And it took them a month to replace it, though luckily I got a loaner in the meantime. I get the car back, the next day when I turn on my car, and the infotainment doesn't turn on. So I take it back to the dealership. This time they do try just updating all of the software updates. During one of the updates, the customer support person literally tells me that he saw the boot loop happening again, and then they update it again, and it solves it. I get my car back after 2 days. My car doesn't make it out of the parking lot before the infotainment screen freezes. I drive it back so they can take a look at it. This time it takes them a month and they have to replace all of the wiring. Towards the end of when they are working on it I go out of town for a week, Saturday to Saturday. They get the part on the Tuesday I am out of town, and text me when they get it. I assume they are working on it, and then testing my car until I get home. The Monday after I get back I call them, and they haven't even started on the fix. They've been working on "emergency" work. They're not an ER, the cars won't be more broken if they did my car first. Finally, after a month from the third time I brought in my car, two from the first time I brought in my car. I get my car back. It costs me another $4k. My car's infotainment system still doesn't work, but at this point I turned off the wireless charging port for the phone, the fingerprint scanner, and it works like 90% of the time. It only fails when my car overheats. TL;DR: Two months and $6.5k later, and I could've replaced that by doing software updates myself and turning off wireless charging and fingerprint reader. read more

I took my 2025 Kia Sportage in for routine service at the beginning of June in preparation for a road trip. A few days after, I was headed to Southern California. Halfway through the drive, when I reached the Grapevine, my car gave an alert that it was overheating. I immediately pulled over and checked my coolant. When I checked, the coolant cap had flown off the reservoir and coolant sprayed all across my engine. The coolant reservoir was completely empty! Luckily, there was a nearby mechanic that took pity on me and helped me out for free. They said that the only way this could have happened was if someone didn't screw the cap on all the way. This caused me a four hour delay in my roadtrip and who knows what kind of long term damage the overheating did to my engine. On the same visit in early June, they told me they would check the alignment and if I didn't need one, they wouldn't charge me. I wasn't worried because the car is still pretty new and I don't drive anywhere that would mess up the alignment. But when I picked up my car, they did in fact charge me for an alignment, saying it was necessary. Once I drove off the lot, I noticed that my steering wheel needed to stay slightly to the left in order to drive straight. So not only was the coolant cap not secured completely, but they messed up my alignment AND charged me for it. Very disappointing that I trusted the dealership to prepare my car for a road trip and this was the result. Will never take my car for service here again. If you don't want to be taken advantage of, consider taking your car elsewhere for service. read more

Dublin Kia - Car Dealers Near Me - Dublin, California

**Never have I had such a disappointing experience at a dealership.** I visited Dublin Kia to purchase a used Acura MDX. From my very first visit, it felt like the dealership had little interest in actually selling the vehicle. The overall customer service was indifferent, and I had to follow up repeatedly throughout the process. Once I decided to purchase the car, the experience only got worse. I even agreed to buy their mandatory **StarGard** package for an additional **$999** without negotiating the vehicle's asking price or trying to bargain over anything else. At the very least, I expected the car to be delivered in excellent condition. The vehicle wasn't even properly cleaned for the test drive. After repeatedly reminding the staff to detail it before delivery, I was assured they wouldn't let me leave without doing so. Unfortunately, what they called a "detail" was nothing more than a basic car wash and a quick vacuum. The car was still dirty inside and out. I've attached photos showing the condition of the vehicle when it was delivered. To make matters worse, the car wasn't even delivered with a full tank of gas. For a purchase of $40,000-$50,000, filling the gas tank seems like a basic courtesy that many dealerships provide. It reflected a level of carelessness and disregard for the customer that was extremely disappointing. The financing process was equally frustrating. Despite having excellent credit, the finance manager initially quoted me a much higher interest rate and claimed it was the best available. Then, after I agreed to purchase additional packages, he suddenly said, *"Oh, I can get the interest rate even lower since you are nice people."* That immediately made me question whether I had been given an honest offer in the first place. Financing should be based on creditworthiness, not on whether a customer agrees to buy add-ons. Buying a car is already a major financial decision. It shouldn't feel like you're constantly being pressured into unnecessary products or wondering whether you're being taken advantage of. I expected professionalism, transparency, and basic customer care. Unfortunately, I experienced none of those at Dublin Kia. Experiences like this are exactly why people have such little trust in car dealerships. Instead of building long-term relationships through honesty and transparency, this process felt focused on extracting as much money as possible from the customer. I hope this review helps future buyers make a more informed decision. read more

Dublin Kia - Car Dealers Near Me - Dublin, California

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Great experience purchasing the amazing minivan - 2026 Kia carnival SX with this dealer the last weekend! This time had done a bit of research and wanted this Kia model and found the best color (astra blue) and model in this superb Dublin location. Has been a quality time with the driver and luxury of this kia carnival since then - my wife and specially the kids are loving this. Special mention to salesperson Ahmed, he made the whole process so efficient and convenient. The experience was fantastic - everything from test driver to tour to final paperwork went quickly and got amazing deal price with good maintenance coverage. Highly recommended to anyone looking for Kia cars with great tech and luxury options! read more

Dublin Kia - 2026 Kia Carnival SX - Car Dealers Near Me - Dublin, California

Pedro Melendrez saved Dublin Kia from a 3 star review. Below is what I had originally written based on my experiences with the Dublin Kia service center. I decided to wait on posting until my service was done and glad I did. Pedro has amazing Customer Service and is truly helpful. I will be sure to schedule with him for all of my future service needs. The sales guys - great! The service advisors - not so great. I have no complaints about the actual work that is done on my vehicle. The mechanics do a great job. The service advisors you have to talk to beforehand are just not friendly or helpful. It's like they always seem annoyed or bothered by you. read more

I purchased a 2026 KIA Sportage from Dublin KIA. My experience has been exceptional. I had the privilege of working with the general manager Kam. He offered me a fantastic experience. Everything was straight forward and simple. I always felt like a priority through the entire process. His associate Ahmad is also a pleasure to work with. You can tell his commitment to excellence. He not only showed me how to work all the functions in the car, he gave me his personal cellphone to call with any questions or concerns about the vehicle. He even delivered the car to my work after detailing it. Great service! This is now the benchmark for any future car purchases. Thank you for the wonderful experience. read more

This was my second new car purchase from this dealership in the past five years, and once again, the experience was easy and enjoyable. My sales representative, Nas, was friendly, knowledgeable, and never pushy. He took the time to understand what I was looking for and worked through the numbers to put together a deal that fit my needs. I appreciate his professionalism and would gladly work with him again. Glad I came back! read more

I'm extremely disappointed with this Kia dealership. I called and left a message but never received a call back, so I called again and finally spoke with someone who scheduled an appointment for me. My husband took the day off from work to bring my car in, only for us to find out that they were down two technicians and couldn't get the car serviced. The most frustrating part is that they never called or texted us to let us know. We would have avoided wasting time and a work day off, if they had simply communicated with us. Unfortunately, this is not an isolated incident. We have had repeated problems trying to get our car serviced at this dealership, and there always seems to be an issue preventing the work from being done. After dealing with this several times, I strongly recommend staying clear of this dealership if you expect reliable communication and customer service. Our time is valuable, and the lack of consideration and communication has been extremely disappointing. read more

I don't usually write reviews, but my experience at Dublin Kia truly deserves one. I walked into the dealership hoping to purchase a vehicle, only to realize that my budget wasn't quite where it needed to be. Even though I wasn't able to buy a car that day, I left feeling grateful because of the way Tony treated me. Tony is one of the most genuine, honest, and trustworthy salespeople I've ever met. He never pressured me or made me feel uncomfortable. Instead, he listened to my needs, respected my budget, and took the time to guide me through my options with patience, kindness, and professionalism. He treated me with respect from beginning to end, and that meant more to me than making a sale. In today's world, it's rare to find someone who is truly honest and who genuinely wants what's best for the customer. Tony is that person. He made me feel confident that when the time comes, I'll be buying my Kia from him. The dealership itself is beautiful, clean, and welcoming. Every employee I encountered was friendly and professional, creating an atmosphere that made me feel comfortable from the moment I walked in. I'm currently saving so I can come back and purchase my Kia, and I already know exactly where I'm going. If you're looking for a dealership that values honesty, integrity, and outstanding customer service, I wholeheartedly recommend Dublin Kia. Be sure to ask for Tony--you'll be glad you did. Thank you, Tony, for reminding me that there are still good, honest people who truly care about their customers. read more

This place treats you very good all the way out the door, but when it comes time for service, they are rude and charge crazy prices. I love Kia but I will never do business with Dublin Kia again. Never! Do yourself a favor and go to Hayward or Fremont Kia. read more

I had such a great experience getting my van worked on here! Everyone I dealt with was absolutely amazing.Martin was so friendly, kind, and welcoming. They did a great job with the work, Martin kept me informed throughout the process, and made the whole experience easy and stress-free. It's clear they really care about their customers and the quality of their work. I would definitely recommend them to anyone needing work done on their vehicle! read more

Tony, Nav, and Amir were great. Tony was our sales rep and never pushy. Very friendly, easy to work with, easy to chat with, and overall a great person. He assisted us with the Telluride Hybrid. He made the process painless. Nav was great. He was very professional and kept an open line of communication. Amir was easygoing as well and also made the closing quick and pain-free. They all were standup guys. Never once felt pressured to buy and really felt like they care about the customer. From A to Z, the process felt comfortable and did not feel like your typical car dealership. I would recommend KIA Dublin. See Tony, Nav, and Amir. read more

Had a great purchasing experience at Kia Dublin, amazing service from Tony. Got my dream family car and enjoyed the process. Tony was super helpful and I did not feel pressured at all during the experience, gave me a full tour of the car and dealership & service. Already thinking about the future for next time I buy here! read more

Dublin Kia - New Kia Carnival Hybrid - Car Dealers Near Me - Dublin, California

What an experience at Kia Dublin. If you're shopping here, be prepared for classic bait-and-switch tactics and a lot of backtracking once you're already invested in the process. The only positive was the vehicle price itself and even that came with strings attached. For transparency, the team I worked with: * Sales: Moe / Mohammed * Finance: Raymond * Sales Manager: Nav This started with a listing for a used 2026 vehicle advertised at 2,176 miles for $32,576. On paper, it looked like a great deal, so I came in for a test drive. The moment I turned the car on, the odometer read 3,900 miles, a nearly 1,800-mile discrepancy. When I asked about it, I was told it was due to "test drives and moving the car around the lot." After checking Edmunds, the vehicle had been on the lot for 11 days. Driving nearly 1,800 miles in that timeframe is not believable. I asked for a price adjustment and was told the best they could do was a detail and a full tank of gas. Moe did remove a nearly $2,000 Spartan retrieval fee that was supposedly "standard," which only raises more questions. I walked away for the day. The next morning, Moe said he'd tried everything with management but the price was firm. He mentioned he could help me out with maintenance instead. When I came back, that "help" turned out to be maintenance packages offered at cost, still something I had to pay for. I declined. After consulting a friend who's a district manager at Lexus, I agreed the price was still fair for the mileage and proceeded, with the understanding that all add-ons were removed and I'd receive a full tank of gas and a detail. During financing, the payment initially didn't work, so I left. Later, I was told they found a solution, by increasing my APR by 0.1% and extending the loan to 72 months. I planned to refinance anyway, so I moved forward. Paperwork was signed, and after about an hour, I was handed the keys. We take a photo, I get in the car... and the gas tank is half full. When I asked why, Moe said his manager wouldn't approve filling it. Nav then came out and told me they don't even fill used vehicles, and that the half tank was a "courtesy." Apparently, I should just be happy with the price. After going back and forth, Nav finally agreed to a free detail at a later date. At that point, I was done arguing and just wanted to leave. Based on how this transaction went, I have very little confidence they'll actually honor that promise, but I'll update this review if they do. Bottom line: Kia Dublin lists aggressive prices, but don't expect transparency, consistency, or follow-through. Promises change depending on who you're talking to, and everything seems to require pushing back. Constantly. Proceed with caution. Picture of odometer is after driving back from Dublin to my apartment in Fremont, to the gym 2 miles away and back home. read more

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We had a phenomenal experience working with Ilyas at Dublin Kia. From the very first text message back and forth Ilyas was professional, accommodating and informative. I always say it is easy to sell something you. Relieve in and it is clear Ilyas knows and trusts in the product he is selling. We are first time Kia buyers and I wasn't initially sold on the brand. However after the test drive that all changed. Ilyas answered all of our questions, thoroughly explained all of the functionality and really worked with us to find the right vehicle at the right price. The entire team was efficient and really wanted to see us find the car we were hoping for. The process was smooth and successful. Thank you Ilyas! read more

Dublin Kia - Our new Telluride - Car Dealers Near Me - Dublin, California

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Very disappointed with this dealership. I had a 10:30 a.m. appointment for routine maintenance, yet they didn't even start working on my car until more than three hours later. What's the point of making an appointment if it's not going to be honored? This is especially frustrating because this is the same dealership that previously had my car for weeks, kept telling me different days it would be ready, while we dealt with multiple issues. I won't mention that I have the ability to take photos of my vehicle, noting that it sat for weeks while they told me over the phone they were "actively working on it." After that experience, I expected better. Unfortunately, they've completely lost my trust. I won't be returning and will be taking my vehicle elsewhere for service. read more

My car had been experiencing issues where when I drove it, it made me sick. Headaches, Nausea, Dizziness, Blurred Vision, and almost passing out at the wheel. This happened mostly when I had the AC on. I first had it towed to Concord Kia with the end result on invoice " Unable to verify problem". Upon driving it home to Brentwood on the freeway I became ill and almost crashed. When I got home I decided to take it a mile down the road to a place called Brake Busters where they were 100% able to verify the problem but couldn't find where it was coming from upon performing leak tests. After consulting with Brake Busters, I was advised that the best course of action would be to take my vehicle to the dealership I purchased the vehicle from which was Dublin Kia. I purchased my vehicle on November 23, 2025. I arranged for the vehicle to be towed there on March 13, 2026. The tow truck driver who arrived was the same individual who had previously towed my vehicle to Concord Kia. He expressed surprise that the vehicle required towing again and asked why the issue had not yet been resolved. I explained that the dealership had been unable to determine the cause of symptoms I experience while driving the vehicle. The driver also stated that while loading the car onto the tow truck, he personally began to feel unwell. This was particularly concerning, as it suggests that individuals outside of the dealership environment are able to perceive the issue, whereas dealership personnel have not acknowledged it. Upon arrival at Dublin Kia, I spoke with a representative on Friday, March 13, 2026. I provided a detailed explanation of the vehicle's behavior and the physical symptoms I experience while operating it. During this interaction, the representative appeared primarily focused on informing me of a $225 diagnostic fee. He also repeatedly suggested that the issue could be caused by rodent damage (e.g., rats chewing through components), which would result in the repair not being covered under warranty. Over the weekend, I received a call from Dublin Kia stating that they were unable to "verify the customer's concern at this time." As a result, I arranged for the vehicle to be towed again on Monday, March 16, 2026, to another dealership. On March 16, 2026, I spoke with an individual named Andrew. Prior to this, I had attempted to communicate multiple times via text with the Service Advisor, Martin Tostado, using the number listed on my invoice. Andrew claimed that no such messages were received; however, I have retained records of these communications. During my discussion with Andrew, I expressed dissatisfaction with the lack of detailed documentation regarding the inspection and testing of my vehicle. Although I was told that technicians had driven the vehicle approximately 20 miles, this did not appear consistent with the trip mileage reflected in my Kia application. When I asked what specific procedures the technicians performed inside the vehicle, Andrew provided a general explanation. I then asked whether there was any documentation from the technicians confirming that these procedures were actually completed. He stated that there was none and acknowledged that he was relying solely on verbal confirmation from the technicians. I further questioned whether, if technicians were testing for carbon monoxide exposure, they would reasonably conduct such testing with the vehicle's windows closed, given the potential health risks. Andrew responded by stating that carbon monoxide entering a vehicle's cabin does not occur, which I believe to be inaccurate. Finally, Andrew informed me that no additional notes or modifications could be added to the service invoice, as it had already been closed. 4/27/26 After all this time and after Concord, Dublin, and Hayward all sending me away with an invoice that says "Unable to verify problem" and also treating me like I was some sort of crazy, I decided to look at the vehicle myself. Starting from the back of the car and looking at every possible inch of the car and thinking outside the box I popped open the hook and started looking very closlely and to my susrprise I found plastic protective films that were left inside the engine area and even on the battery from when I purchased the car. Upon removing it all some pieces were even burnt which explained what was making me sick because this would be getting pulled into the cabin through AC. I spoke to Navi and I reqested a car detail to get any left over particles and also a inspection of the engine to make sure I didnt miss any. He told me I could bring my car in 4/28/26. I called multiple times on 4/27/26 trying to get a hold of a service manager. I left my name and number with people multiple times and no one would call back basically incinuationg they would not help me. I finally got a hold of the General Manager but due to treatment against myself who is disabled. I would rather pay someone out of pocket. read more

I have two Kia Forte GT-Line vehicles in my family--a 2023 and a 2024--and I've brought both to Dublin Kia for service. Unfortunately, every visit has left me with the same negative impression. The customer service experience starts the moment you walk into the service department. The service advisors rarely make eye contact, don't greet customers, and seem more interested in staring at their computer screens than acknowledging people standing in front of them. It's not a welcoming environment. During my most recent visit, I brought in my 2023 Forte GT-Line for routine service. I was also advised to have a wheel alignment performed, which I approved. When I returned to pick up the vehicle, I stood at the service counter for nearly five minutes without anyone acknowledging me. After paying a bill of over $300, I discovered the car hadn't even been washed. The advisor ran outside and asked if I had time to wait for a wash, but by then I had already decided to leave. The real problem started when I got on the freeway. At around 60 mph, the front end developed a violent vibration that made the car feel unsafe to drive. I immediately called the dealership and returned the vehicle. When I asked whether the car had been test-driven after the alignment, another service advisor told me, "No, we do not test drive." I was shocked. How do you perform suspension or alignment work without verifying the results with a road test? They later determined that one of the wheels was bent and couldn't be properly balanced. My frustration is that no one contacted me before I returned to pick up the vehicle to explain the issue or discuss replacement options. Instead, I arrived expecting a repaired car only to be told they had performed a "full diagnostic" that I neither requested nor authorized. I had simply asked for the wheels to be balanced. To make matters worse, I was then told I would need to pay an additional $225. This entire experience demonstrated poor communication, lack of attention to detail, questionable service procedures, and disappointing customer care. I expected much better from a dealership representing the Kia brand. Very unprofessional they have no customer service training. Unfortunately, after this experience, Dublin Kia has lost our business. We will not be returning. read more

Here's an update on Dublin Kia. They finally came through with the auto butler service they promised. We left our car at their shop and when we came back to pick it up it looked horrible! Swirl marks all over my BLACK paint. My service adviser was Vincent and he promised they'd make it right. When we came back the next day my car looked like it had just come off the showroom floor! It was perfect! Vincent was amazing. He followed through with his promises and will he will be our only point of contact with Kia. If you need any service done on your Kia call Vincent!!! read more

I had an outstanding experience at Dublin Kia working with Aziz. I originally found a lease deal for a 2026 Kia Carnival online, and from the start, Aziz was great to work with. He had a positive attitude, answered all of my questions thoroughly, and most importantly, was never pushy. We communicated over several days and were able to come to a number that worked for both of us. Once we scheduled an appointment and showed up, everything was ready to go--the car we discussed was fueled up, cleaned, and waiting for us. During the walk-around, my wife noticed a small scratch on the driver-side door. Aziz immediately took care of it and had it removed without hesitation, which we really appreciated. I had already completed the credit application and sent over my insurance and driver's license ahead of time, so once we test drove the vehicle and decided to move forward, the process was incredibly smooth. Within about 20 minutes, we were already in the finance manager's office. Speaking of that--this was by far the best experience I've ever had with a finance manager. No pressure, no upselling, just straightforward and helpful. He answered all of our questions and respected the deal we had already agreed on. From start to finish, we were in and out in about an hour and a half with keys in hand. This was hands down the most stress-free car buying experience I've ever had. Highly recommend Aziz and the entire team at Dublin Kia. read more

Buyers beware. A standard practice with Kia is to add a additional charges (Kia of Dublin $999.00) Kia stated that is is added to every car and is not negotiable. Not a transparent car buying experience. They also push hard on the additional warranty for the electronics. For a brand new car, I would hope that the electronics would be solid for many years. The pushed me right on over to Subaru, for a no pressure, transparent car buying experience. read more

Update: About a week went by, and while I was in the process of connecting with another dealership's service department, I got a call back from Dublin Kia saying that my car had been approved under manufacturer warranty. Considering they already had all of my information in the system, I figured it might be a bit more efficient to take it back to them instead of going forward with the other dealer. Before I took my car back, I made sure to get a timeline and was given a summary of what they would repair and when they would likely be finished. I took it back on March 20th and was told it would be a week at best, but no later than March 31st. And thankfully, the repairs were done on the 31st and I was able to pick it up this morning (April 1st). The entire process was smooth, as it was the first time around. read more

Repeated Service Department Communication Failures Cost Me Time and Income I am extremely disappointed with the repeated lack of communication from the service department. Most recently, I had an 11:00 a.m. appointment and drove from Brentwood to the dealership, only to be informed upon arrival that my vehicle would not be completed until the end of the day and might not be completed at all. I was told I might have to return on another day because different departments were not communicating effectively with each other. Had someone contacted me before I made the trip, I could have adjusted my schedule. Instead, I lost valuable work time and was left waiting with no clear answers. Unfortunately, this was not an isolated incident. During a previous service visit, I waited for hours without receiving any updates. When I finally checked on the status of my vehicle, I was told the work would not be completed because the shop was too busy. Once again, a simple phone call could have prevented hours of wasted time. I understand that delays happen. Parts can be delayed, schedules can change, and unexpected issues arise. My complaint is not about delays--it is about the repeated failure to communicate those delays until after customers have already made the drive or spent hours waiting. As a real estate appraiser, I am paid per assignment. The time lost due to these service appointments has cost me well over $1,000 in missed income opportunities, not to mention the inconvenience and frustration. I want to acknowledge that the front desk staff were professional and appeared to be doing their best. The problem seems to be a systemic communication issue within the service department rather than the fault of any individual employee. I have requested that my part be transferred to the Manteca location so the repair can be completed there, as I have lost confidence in the service process at this dealership. One additional concern is the condition of the shuttle vehicle. The van is in poor condition, with heating and air conditioning that frequently do not work properly. It rattles excessively and has even broken down during one of my visits. This creates an uncomfortable experience for customers and cannot be pleasant for the driver, especially during extreme weather. It also reflects poorly on the dealership. It would seem more appropriate to use a newer vehicle from the dealership's inventory, which would provide a safer and more comfortable experience while also showcasing the products you sell. I have been patient and understanding throughout these repeated issues. My hope is that management addresses the communication problems so future customers do not experience the same frustration and loss of time. read more

I've been a loyal Lexus car owner for the past 9 years. I enjoyed the service and quality of their cars so much. We were looking for a bigger vehicle to take our family and friends around. Unfortunately, the vehicle we were waiting for at Lexus ended up in a recall after waiting 1 year. So glad to have connected with Bass Fakhri at KIA and we found our newest car, the KIA EV9. We custom ordered one and it was supposed to arrive in 2-3 weeks and it kept delaying. Fortunately I kept checking in with Bass and got a hold of one that came in from the midwest at the right moment! It's been a great transition from a gas car to our first fully electric car. The experience with Bass has been wonderful. He's down to earth, genuine, and personable. Probably the very first car sales person that I will remember and recommend to my friends. He's super quick and responsive through txt which is very helpful! I'm a mom of 2 young toddlers and text is the easiest for me. If you are looking for a KIA, I would highly recommend getting a hold of Bass! read more

Dublin Kia - KIA ev9 - Car Dealers Near Me - Dublin, California

Extremely frustrating experience with a recall appointment--plus a history of poor service. My wife brought in her 2019 Kia Sorento for the rearview camera recall (Recall No. SC282 / NHTSA 23V-639)--a known issue where the backup camera can fail due to water intrusion. She had a scheduled appointment, was told it would take about an hour and a half, and decided to wait at the dealership. After nearly two hours, she was told the visit was just an inspection, and that they didn't have the part in stock. She'd need to schedule a second appointment and come back again. At no point did they mention in advance that this would be a two-step process. It's a recall, not an unknown issue--they had the VIN and should have had the part ready. To make matters worse: * She took a day off work, which cost us money. * It's a 30-minute drive each way, so this also added an hour of driving to the waste of a day. Unfortunately, this isn't our first issue with Dublin Kia. A while back, I brought in a different vehicle for a free warranty inspection and asked them to check the oil plug. They told me it had a small drip, didn't fix it, and then charged me $250. It took a bit of complaining, but eventually I got my money back--the manager agreed I should have never been charged in the first place. read more

STEER CLEAR OF THIS DEALERSHIP AND EXTENDED WARRANTY!!! Since 2/17/2026 (41 days and STILL counting), my car has been at Dublin Kia, pending approval of my 100k/10yr warranty. My 2016 Optima engine suddenly seized at 97k miles without warning while I was driving to work. Stephen Neri, Service Advisor, initially stated that my "engine basically melted due to having no oil in the engine" and Kia was denying my powertrain warranty due to customer neglect, and stated I had to pay $6,884 for a new engine. I provided maintenance records to prove my last oil change was completed less than 4,000 miles ago. Dublin Kia stopped responding to my texts and avoided my phone calls. until I sent a "final notice" email. This is where the runaround really began.... The General Manager, Kamren, called me and asked me to send my maintenance records to show I have fulfilled my regular oil changes. Then the Service Manager, Andrew, separately called me a few minutes after requesting I provide my spark plug maintenance. I had to dig for records from 6+ years ago, and was luckily able to provide them. I was able to show that I completed my major mile services (45k, 60k, and so fourth) and recalls at a certified Kia dealership within a timely manner, and during those services, I requested for a full vehicle inspection and full maintenance performed. This included my spark plug inspection, however Andrew and his "representative" is denying this and stating that his "hands are tied" and I should reach out to Kia Consumer Affairs, which I did. While Kia Consumer Affairs has stated I am within and entitled to my 100k/10year warranty, and just need to change my maiden name to my married name to prove that I'm still the original owner, I am doing the best I can to manage without my vehicle, and with ZERO empathy or urgency from Kia. Instead, Andrew texted me while I am in an active discussion with Kia Consumer Affairs to come pick up my vehicle from their facility. Absolutely unhelpful, is this how Kia is supposed to treat their loyal customers? read more

Used Ilyas at Dublin Kia, very easy to work with and a straight shooter.He was very quick in doing the paper work. They have loads of Kia's . read more

I bought a car there in within the first two months. My car spent more time in that shop dealing with more problems when it was already certified preowned!! read more

Here's my experience. I went to the dealership because Kia was offering a low APR. I filled the application and was tol that I did not qualify for the low APR. Instead, I got a 9.0 % from B of A through the dealership I refinanced through my credit union at 4.59%. After a few months I checked my 3 credit bureaus and found out that Kia Financial never ran my credit. Most likely, the "buy rate" was 6.0% to the dealership and I was provided a 9.0%, thus earning the dealership more money. In additio, the finance office rushed me to sign the paperwork and they sneaked a dealer add on for $550.00. THE LESSONS: First, if there is a low APR from Kia, go to the Kia website and fill out a credit application. Before you sign anything, check each line carefully and don't let them rush you. read more

We purchased a 2026 Kia Carnival and love it. Alijah was extremely helpful. They provided us with several options and were very patient while my wife and I deliberated. The process was very smooth and staff very courteous. read more

Service was great and had a large selection of cars. Highly recommended if you're looking for a new or pre owned car.

It's been really hard to find a Kia Dealership with good customer service. My husband and I were shopping for a Kia a few months ago. Dublin Kia was the only dealership that had sales people outside and were friendly enough to approach us. We ended up finding our car Carmax but when my mother in law started looking for her brand new Kia Sportage we knew we should check with Dublin Kia. Ilyas was extremely friendly when he approached my mother in law and I which made us very comfortable. We asked him to see a Sportage which they had one of at the moment. My mother in law needed time to think about it and Ilyas was extremely nice about it not pushy. My MIL kept looking for a car but kept coming back to a sportage and Ilyas was being very helpful and informative even over txt. She finally made the decision and went back to Dublin Kia to buy her 2025 Kia Sportage SX Prestige. Ilyas was extremely patient with us and worked to get us the best deal that worked best for my mother in law. She wanted to lease at first but turned out buying was a better option in all of it Ilyas was very friendly. Thank you Ilyas! read more

It's been over 1 year still no resolution, looks like I will have to pay for an Attorney.

I honestly regret buying my car from this dealership. When my car was delivered, it was missing a part that was promised in my contract. I have proof -- both in writing and through text messages showing they agreed to include it. I've been going back and forth with one of the managers, Mohammed Nadir, for over a month now, and nothing has been done. He's been dismissive and even hung up on me during a call. Not once has anyone apologized or tried to make things right. I've been calling every single week since I bought the car, just trying to get what I was promised. I finally got a hold of the general manager, so we'll see if that goes anywhere. What really hurts is that as soon as they make the sale, they completely stop caring. The sales rep who sold me the car, Alex, actually blocked my number once I started asking about the missing part. I even have screenshots where he promised to deliver it -- and, of course, it never happened. This whole experience has been incredibly frustrating and disappointing. I'm sharing this so others don't go through the same thing. If you do decide to buy here, make sure everything is in writing, double-check your car before leaving, and don't expect much help afterward. read more

Had the pleasure of working with sales representative Hakimi. From the first inquiry into the car, to valuing our trade in, and then finalizing paperwork so that we were in and out of the door, he made sure everything was taken care of. We drove all the way from Fresno because of how well the staff treated us and the great deal they gave us. I recommend this dealership and to call and have Mr. Hakimi to be your sales rep. read more

Dublin Kia - Car Dealers Near Me - Dublin, California

Fantastic service from the entire team at Dublin Kia, and a special shoutout to Ahmad for his exceptional support! We hadn't planned on making a purchase on Saturday, 7/5, but after meeting the team, we couldn't resist. Ahmad was attentive, never pushy, and truly listened to our needs to help us find the right vehicle for my mother. The whole team was honest and provided what felt like genuine, thoughtful feedback. We're very happy with our experience! 10/10 would recommend read more

Dublin Kia - 2025 Kia Niro! Thanks, Ahmad! - Car Dealers Near Me - Dublin, California

The absolute worst service department I've ever interacted with. I have been trying to get a recall done for weeks. After many attempts of getting ahold of someone, they told me they needed to order a part and would call me back when it arrived. They never called back. So now I've been trying to get ahold of them again for weeks. Their phone number goes to a call center that doesn't know anything. All they offer to do is send a message to the service department and have them call me back, but they never call back! I've even tried requesting an appointment through the Kia app and it tells me they'll reach out within a day, but they never call me. I shouldn't have to try this hard to give Kia my money. read more

I brought my car in for transmission warranty work and it turned into a nightmare. It took the dealership over 3 months, during which they went through 3 different transmissions and 2 transmission ECUs. I was given my car back three separate times, each time with the issue unresolved. The service department was unhelpful, management never returned calls, and my service rep, Luis, had poor communication and constantly avoided giving straight answers. On top of that, the rental cars they provided were filthy--one had dirty tissues left inside, and another even had weed in it. To make matters worse, they removed and reinstalled my dash camera without asking, mounting it crooked on my tinted windshield. When I removed it, the tint was damaged. After calling them multiple times, they finally agreed to reimburse me for the windshield, but it should never have gotten to that point. Overall, Kia has shown they can't properly repair their own vehicles, and the service experience was unprofessional from start to finish. I highly recommend avoiding this dealership and learning from my mistake. read more

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Just wanted to give a shoutout to Kirby and the amazing service he gives whenever I need to use the shuttle services. He's so personable and sincere. I look forward to my short drives to the gym as I'm waiting for my car. He plays good music too. Thanks Kirby! read more